Outbound calling: Contact potential customers to introduce products or services and generate interest. Inbound call handling: Answer customer questions, address concerns, and process inquiries. Sales and persuasion: Explain product features, benefits, and pricing to persuade customers to make a purchase or schedule an appointment. Customer relationship management: Maintain accurate customer records in a CRM system and follow up with leads. Problem-solving: Resolve customer complaints and issues professionally. Performance tracking: Meet daily/weekly targets and contribute to team performance goals. Market research: Conduct basic research to understand customer needs and trends (for some roles). Collaboration: Work with sales or support teams to improve customer experience. Qualifications and skills Experience: Previous experience as a telecaller, telesales representative, or call center agent is often required. Communication: Excellent oral communication and interpersonal skills are essential. Persuasion: Strong persuasion and negotiation skills are key to closing sales. Technical proficiency: Basic computer skills and the ability to use CRM software and telecalling tools are necessary. Language: Fluency in English and/or regional languages is a strong advantage. Education: A high school diploma is typically the minimum requirement, with a bachelor's degree in a relevant field being a plus. Other skills: The ability to handle rejection, work under pressure, and manage time effectively is important. Job Type: Full-time Pay: From ₹15,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid time off Provident Fund Work Location: In person
Outbound calling: Contact potential customers to introduce products or services and generate interest. Inbound call handling: Answer customer questions, address concerns, and process inquiries. Sales and persuasion: Explain product features, benefits, and pricing to persuade customers to make a purchase or schedule an appointment. Customer relationship management: Maintain accurate customer records in a CRM system and follow up with leads. Problem-solving: Resolve customer complaints and issues professionally. Performance tracking: Meet daily/weekly targets and contribute to team performance goals. Market research: Conduct basic research to understand customer needs and trends (for some roles). Collaboration: Work with sales or support teams to improve customer experience. Qualifications and skills Experience: Previous experience as a telecaller, telesales representative, or call center agent is often required. Communication: Excellent oral communication and interpersonal skills are essential. Persuasion: Strong persuasion and negotiation skills are key to closing sales. Technical proficiency: Basic computer skills and the ability to use CRM software and telecalling tools are necessary. Language: Fluency in English and/or regional languages is a strong advantage. Education: A high school diploma is typically the minimum requirement, with a bachelor's degree in a relevant field being a plus. Other skills: The ability to handle rejection, work under pressure, and manage time effectively is important. Job Type: Full-time Pay: From ₹15,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid time off Provident Fund Work Location: In person