5 Ring Central Jobs

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by providing the best services for homebuyers led by advantaged underwriting in insurance to protect the whole home As a leader in the home services software-as-a-service (SaaS) space, weve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: IT Helpdesk Technician Location: India Workplace Type: Remote based in Delhi/NCR As the IT Helpdesk Technician at Porch, you will be responsible for analyzing, troubleshooting and evaluating end-user and technology issues for the Porch Groups Information Technology department. This role will provide support for Porch Group employees. Additionally, the role will provide assistance via the telephone, chat and standard remote tools giving instructions and best practices on how to use business-specific programs. The candidate should be familiar with troubleshooting IT products such as Microsoft Windows, Office 365, MacOS, MS Teams, Slack, Zoom, Ring Central and other business-related hardware or software. IT Helpdesk Technician Responsibilities Set up and ship equipment for employee use. Monitor all work orders and requests and troubleshoot tickets for status and compliance with established timeframes for work performance. Maintain help desk requests, ticket updates and status, general data entry, data gathering from emails and phone calls for user support. Re-image laptops and desktops for re-deployments. Ensuring proper installation of IT Standards (operating systems and standard software). Answer user inquiries regarding computer software or hardware operation to resolve problems. Document and maintain an I.T. knowledge base and maintain inventory of assets and equipment. Develop and maintain technical documentation and procedures, or train users in the proper use of hardware or software. Install, maintain, support, troubleshoot operating systems and a wide variety of software applications, peripheral devices and network connectivity issues. Answer questions in a friendly professional manner to resolve computer problems for employees remotely via email, chat, or telephone, or in person. Create, change and delete user accounts. Scripting and automation to help employees eliminate repetitive work. Maintaining security standards and patch management supported endpoints. Collaborate with others to resolve information technology issues. Resolve computer software issues, questions and problems. Perform other IT related duties or projects, as assigned. Required Knowledge, Skills, and Abilities Must have strong communication skills both verbal and written (English), attention to detail, dependability, cooperation, integrity and analytical skills. Bachelors IT related degree or 3+ years of experience in a related on-the-job experience. Knowledge of MS Windows and Mac OS X operating systems Excellent organizational and prioritization skills; able to assess prioritization by gauging business impact in consideration of competing priorities. Strong interpersonal and influencing skills, with the ability to build credible relationships with multiple business functions. Ability to work on multiple concurrent projects and tasks and switch focus as necessary Ability to adapt to rapidly changing priorities. 3-4 years of relevant corporate IT support operations work experience; preferably in a high-growth, dynamic SaaS environment. Familiarity with regulatory compliance standards such as SOX (Sarbanes-Oxley Act), PCI (Payment Card Industry Data Security Standard), and other relevant frameworks to ensure adherence to legal and security requirements. Familiarity with the fundamentals of IP Addressing, DHCP, DNS, and basic routing skills A quiet space to work Reliable internet connection of at least 30 Mbps IT certifications are a plus This role is remote by default, with occasional in-presence required at our Delhi Office for tasks that require physical access to systems or hardware. The application window for this position is anticipated to close in 2 weeks (10 business days) from June 27,2024. Please know this may change based on business and interviewing needs. What You Will Get As A Porch Group Team Member Our benefits package will provide you with comprehensive coverage for your health, life, and financial well-being. Our benefits include medical insurance, accident insurance and retiral benefits. Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity Leaves, and weekly wellness events. Whats next Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What&aposs important to call out is that we want to make sure not only that you&aposre the right person for us, but also that we&aposre the right next step for you, so come prepared with all the questions you have! Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work. Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. Show more Show less

Req ID: 298174 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Director to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). As a Network Voice Manager that enjoy solving problems, you will have strong Voice and network troubleshooting skills, drive to ensure robust network voice performance, and support secure communications with a high number of connected customers. You would manage a team of approximately 25 Resources globally. As part of Network Voice Team, the candidate's responsibilities will include day to day hands on network voice operations management, service management, change management etc., participation in on call rotations, create and maintain documentation. Insightful knowledge in Unified Communications and Contact Center planning & implementation (Cisco, Genesys, Nice Cxone, Ring Central), Support, site management, configuration of at least one of the vendors UC/CC product line. Conversant in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex issues. Must Possess exemplary communication (Written and Orally) , analytical and problem-solving skills. Comfort in interacting with people across hierarchical levels in an organization and globally for smooth project execution. Core Competencies: Strong Technical skills in Contact Center and Unified Communications in atleast one of the vendors ( Cisco, Genesys, Ring Central, Nice CX) Strong relationship management skills. Build & sustain strong customer relationship at the senior level with sound influencing & negotiation skills. Excellent team collaboration, team motivation and relationship management skills Excellent leadership skills of both projects and people. Manage Shift Roasters for Support teams Define ways to improve operations through system optimization, Automations and see for ways how to reduce human efforts. Direct management and leadership of entire team including hiring, compensation, retention, KPI and performance management. Develop and execute mitigation plans for areas of non-performance. Manage relationship and serve as primary contact between multiple teams. Develop, implement, and maintain policies, processes, procedures, workflows for all ITSM functions. Lead Service Improvement Programs (SIPs) and Continuous Improvement Programs (CIPs) if required. Establishing enduring relationships with key stakeholders in customer environment and establish highest level of customer satisfaction. Partner with the Client Executive to meet the account objectives and meet client scorecard expectations for delivery. Oversee daily team meetings to set daily actions and follow up on same. Work closely with Client Account Directors on executing account strategies for account growth. Report recruiting activity and elevate any issues to account stakeholders and CORE leadership. Managing and motivating the team members - including career development, mentoring and performance management Work with Team on ongoing technical / process training issues, ensuring all should be tracked and resolved on time. Actively engaged with offshore NOC team. Taking responsibility for driving on going outages and operational issues to get them resolved quickly. Working with team to get the Standard operational documents updated on shared portal to be followed by Team members and for Process Adherence. Responsible for Risk/Issues management, Communications Management, Stakeholders management, Scope management, Time/schedule management. Updating of On-Boarding Documents based on Operational Process Changes. Ensuring onboarding process been followed for new team member Manage internal technical / process audits which in turn help to manage performance matrix of team. Meetings with other Teams for discussing escalations among the different Teams and coming out with the best practices to avoid the escalations coming further among the Teams Conducting knowledge session among different Teams for knowledge Transfer on Processes used to support the Account in case of any change of Processes Govern overall project requirements for successful closure with lessons learnt from past while project is in transit. Pursuing Team members for initiatives like Peer review process to avoid getting escalations. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ,

Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees. The right person will thrive in an "all hands-on deck" environment. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. Manage telephony vendors and act as a liaison for technical escalations. Document network topologies, system configurations, change logs, and SOPs . Role specific competencies Required: Bachelors degree in information technology, Computer Science, or related field (or equivalent experience). 7+ Years of Experience in VoIP Infrastructure management. Proven experience with: FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What You’ll Need: Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. Manage telephony vendors and act as a liaison for technical escalations. Document network topologies, system configurations, change logs, and SOPs . Role specific competencies Required: Bachelors degree in information technology, Computer Science, or related field (or equivalent experience). 7+ Years of Experience in VoIP Infrastructure management. Proven experience with: FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What You’ll Need: Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset.

Company Summary Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. We believe bicycles offer simple solutions to some of the worlds most complex problems. Were committed to breaking down the barriers that prevent people from using bicycles more oftenfor transportation, recreation, and inspiration. Our mission is simple: create products we love and take care of our customers. We value fresh ideas from anywhere, positive energy, making tough calls when needed, and turning ideas into action quickly. We’re a team that believes in doing great work—and enjoying the ride. Position Summary Trek Bicycle is seeking an innovative and accomplished Business Analyst with deep experience in contact center platforms. This key, hands-on role will serve as the primary liaison between IT infrastructure, global customer care teams, and IT and business leadership. You’ll help shape the future of our contact center experience by identifying opportunities with business partners, articulating requirements to our vendors, and delivering measurable improvements to our tools and workflows. Key Responsibilities Serve as the primary administrator for our CCaaS platform (8x8). Collaborate with vendors and internal stakeholders to enhance contact center capabilities. Gather and document business requirements into functional and technical specs. Guide solutions through the full software development lifecycle in an Agile environment. Manage and configure call flows and IVRs. Oversee integrations, including 8x8 with Microsoft Dynamics CRM and our ChatBot Platform Cognigy. Lead or participate in vendor meetings, SLAs between us and the vendor, and roadmap planning. Support global teams on outcome-focused projects and collaborate across departments. Support infrastructure in managing gateways for our global Retail and Customer Care locations Drive testing, release management, and sprint planning activities. Use tools like JIRA, Confluence, Excel, and Power BI to document and communicate clearly. Create flowcharts, storyboards, and visuals to enhance system/user interface understanding. Maintain high standards of customer service, quality, and responsiveness. Stay up to date on Contact Center technologies, AI trends, Large Language Models (LLMs), and evolving privacy regulations (e.g., GDPR). Required Qualifications Bachelor's degree in an IT-related discipline or equivalent experience. 3+ years of experience in business/systems analysis, specifically in contact center or CCaaS environments. Proficiency with 8x8, or strong experience in similar platforms (RingCentral, Genesys, Five9, Talkdesk, Cisco, SalesForce Service Cloud). Excellent verbal and written communication skills; confident facilitator and interviewer. Expert notetaking and documentation skills. Experience managing vendor relationships and driving performance. Familiarity with Agile methodologies, sprint planning, and stand-up facilitation. Ability to manage multiple concurrent projects in a fast-paced environment. Working knowledge of testing and release practices. Experience in integrations with CRM and digital channels. Strong interest in AI, analytics, and reporting tools (Excel, Power BI). Nice-to-Haves Understanding the configuration Sip Trunks and Gateways Experience with Dynamics CRM integrations. Exposure to expense management, procurement systems, or reporting platforms. Familiarity with GDPR and other privacy laws. Passion for learning new technologies and improving business processes.

We are looking for a Unified Communications Architect, reporting to the Head of Global Collaboration Services. This person will be responsible for the vision setting and execution of the communication solutions, based today around Microsoft Teams. He/She will also lead the effort to expand our offerings to all the Sodexo entities and ensure our productivity tools are meeting staff needs across the globe. The Unified Communications Architect will work with various audiences ranging from technical teams to executives. We are looking for individuals that are customer-oriented and who have a passion for making a difference in the lives of people around the world. Key responsibilities and activities include: Provide expertise and technical guidance regarding enterprise communication services such as instant messaging (chat), voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing. Lead technical committee with the different support teams for Microsoft Teams and related services (Teams meeting rooms, whiteboard, Teams applications, etc). Accompany local IT teams and L2/L3 offshore support teams to deliver and support collaborative/communication services. Perform technical oversight of implementation projects to assure alignment with architecture and technology standards. Propose continuous improvements in current processes to maintain high quality of services. Provide security overview and technical reference to implement or reinforce directives provided accordingly with Group Security Team. Ensure technical architecture documents (TAD) and technical operational guides are up to date. Provide customizable reports on MS Teams calls (CQD) using Power BI to local IT teams. Create new offers/services based on real-time audio and video conferencing and enhanced call control capabilities that will improve users' day-to-day activities. Qualifications: Extensive knowledge on architecting and engineering communication solutions (Teams, Webex) with telephony systems (Direct routing, operator connect, cloud calling plans) Microsoft 365 tenant global administration Good exprience on troubleshooting call quality issues (CQD or Teams admin center) Strong scripting capabilities (Python, PowerShell) Extensive experience for delivering solutions that meet customer business, functional, and technical requirements. Excellent written, oral and presentation skills. Capacity to adapt his speech based on the audience (C level, IT staff, business) Experience providing in-person user support during a migration or implementation effort. Communication skills must be strong to communicate with tact and being patient with people who have minimal technical knowledge. Must be capable of performing training duties Ability to work with and communicate effectively with leadership teams. Understanding of Microsoft roadmap and how the future changes impact on an enterprise solution. Perform technological watch with a capacity to detect new usages that could meet business requirements. Knowledge of providers of cloud-based communication and collaboration products (particularly RingCentral) Passion for new products/services to perform assessment / business case for potential enterprise-wide deployment. Experience deploying worldwide cloud telephony solutions with global operators (NTT, Pure IP, Orange, etc.) Must have experience in the design and deployment of Microsoft Teams Rooms enterprise-wide She/He must have a product owner vision and be capable of anticipating evolution of the service and associated features. This person is also accountable to manage the lifecycle and obsolescence of the solution and is expected to have autonomy and understand what is expected of a lead communication architect. English (written oral and). French and Spanish (nice to have)