3 Rider Operations Jobs

Role & Responsibilities: Synchronizes with the ground operations team as well as Last Mile leadership team and other stakeholders to manage smooth last mile operations LMA operations, by understanding the requirements and helps fix the gaps using different channels including recruitment drives, activations at ground level, & field hiring etc. Ensuring and acquiring local vendors/retailers near the dispatch center of Delhivery at variable rates and keeping track of it Ensuring the cost of delivery is low/optimized at the regional level by guiding the team/stakeholders/ business on negotiation with vendors and applying dynamic costs for last mile delivery Identifying opportunities to collaborate with government, non-government agencies/organizations, and private entities that further the goal of building a stable last mile rider network in the region Ensuring the data sanity of respective states assigned with rider agents count and capacity promised for dispatch is maintained and is readily available Conducting field visits to ensure effective acquisition and management of last mile partners Person Specifications- Skillsets/Education: Functional Skills Operations Management, Data Analysis, Stakeholder Management Experience - Relevant experience in Logistics/ Manufacturing industry. Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude Exposure to work in /Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes/in order to gain credibility with senior management.

Fleet Manager to oversee rider operations, optimize delivery performance, and drive customer satisfaction. This role involves managing Fleet Coaches, ensuring operational efficiency, and implementing strategic improvements to enhance the rider network. Roles and Responsibilities Recruit, train, and lead Fleet Coaches to enhance rider sourcing & performance. Monitor and optimize rider efficiency, delivery times, and order completion rates. Design rider delivery rates and incentives for commercial efficiency and competitive engagement. Ensure adherence to safety protocols and company standards. Analyze delivery data and implement strategies to improve operational performance. Address customer complaints and drive continuous improvement in service quality. Develop strategic partnerships to expand the rider network and optimize costs. Generate reports on KPIs, fleet utilization and performance, and business growth. Onboard, foster & grow clients for areas under management purview. Data Analysis & Excel Proficiency (9/10): Advanced skills in MS Excel, including pivot tables, VLOOKUPs, and data visualization. Stakeholder Management (10/10): Strong interpersonal and communication skills to engage with internal and external stakeholders effectively. Budget Management (Preferred): Basic understanding of budget tracking and resource allocation

optimally,Job Title: Fleet Manager - Field Executive & Fleet Recruiter Management Company: Tata 1MG Location: Gurgaon About Us: We are seeking an experienced and results-driven Fleet Manager to lead our Rider Management efforts for the dedicated Cities of Tata 1MG. Job Summary: As a Fleet Manager, you will be responsible for building and nurturing a skilled team of riders to serve our dedicated store/FC. You will lead the recruitment, onboarding, training, and management of riders to ensure seamless delivery operations. Key Responsibilities: 1. Rider Recruitment and Onboarding: Identify and recruit talented riders who align with our organisation-specific requirements and culture. Onboarding the riders with required and verified documents. 2. Riders Training: Every onboarded rider is to be trained with all features of application and other grooming standard training for better experience of customers. 3. Team Management: Collaborate with the growth team to understand their needs and ensure seamless onboarding of riders to cater to the capacity. 4. Leadership: Lead by example and motivate the team to achieve delivery targets and exceed customer expectations. 5. Delivery Efficiency: Drive the daily live percentage of riders under your leadership to optimise delivery efficiency and reliability. 6. Rider Management: Follow up with riders and ensure they are active and performing optimally also resolving the riders' complaints, if any. 7. Fleet Management: Manage the fleet of riders assigned to your territory and ensure riders are working efficiently. 8. Retention/Attrition: Ensure the retention of riders and control the attrition. 9. Cost & Budget Management: Preparing payout models, managing fleet budgets, Commercials, Fuel costs and Timely payouts. Requirements: 1. Experience: Proven experience (5+ Years) in fleet management, rider management, or a related field. 2. Skills: Excellent leadership, communication, Rider onboarding capability, and problem-solving skills 3. Education: MBA/Master's degree 4. Preferred local candidates of Haryana 5. Must Have riders Onboarding Experience. 6. Immediate joiners preferred. What We Offer: 1. Competitive Salary: Attractive salary package. 2. Career Growth: Opportunities for career growth and professional development. 3. Dynamic Work Environment: Collaborative and dynamic work environment. If you are a results-driven leader with a passion for building high-performing teams, we encourage you to apply for this exciting opportunity.