Service Delivery Analyst Senior (Mainframe, JCL, COBOL) Indore only 7+ years Exp-Rotational Shift. Worldpay

7.0 - 11.0 years

0 Lacs

indore, madhya pradesh

On-site

Are you ready to take on the role of Lead Engineer - Service Delivery in our dynamic SRE core settlement team and contribute to unlocking the potential of various businesses The team you will be a part of is dedicated to supporting multiple Critical Platforms (BankCard, Issuer, EF, EM, Discover, DisputeManagement, Gift Cards) that play a crucial role in merchant settlements within the US geography. Operating in 3 shifts, the team ensures 24X7 support for these applications, resolving issues within specified SLAs. Collaboration with relationship managers is essential to investigate and provide accurate resolutions to merchants regarding settlement-related concerns. In this role, you will: - Engage in rotational shifts to offer production support for critical SLA-driven production applications (L2 and L3 support) in a 24X7, 365-day environment. - Actively participate in bridge calls, effectively communicate issues, and deliver corrective actions within SLA boundaries. - Adhere to the defined escalation matrix and address technical aspects of assigned tickets. - Perform other responsibilities as delegated. To be successful in this position, you should possess: - Over 7 years of experience in mainframe operations. - Proficiency in Mainframes Technology, including JCL, COBOL, database systems (VSAM or DB2), Job Schedulers, and familiarity with at least one ticketing tool. - Prior experience in Production Support and handling abends, preferably in supporting critical SLA-driven production applications in a 24X7, 365-day setup. - Ability to engage in bridge calls, articulate issues effectively, and offer corrective actions within SLA boundaries. - Willingness to work in rotational shifts, including night shifts and varied week-offs. - Strong communication skills, analytical abilities, and research acumen. Nice to have skills include knowledge of SAS, DB2, SQL, REXX Programming, and familiarity with a Ticketing tool like Service Now, which would be considered advantageous. If you are determined to face challenges with a growth mindset, believe in inclusive collaboration, and are open to working across boundaries to achieve shared objectives, then seize this opportunity to script the next chapter of your career. Apply now and embark on this rewarding journey.,

Posted 6 days ago

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