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10 - 17 years

16 - 27 Lacs

Pune, Kolkata

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POSITION: Manager/Senior Manager-Operations(Non-Voice) Shift- UK Work Mode: 5 Day WFO Job Responsibility: Must have managed a team of minimum 100 to 200 associates ust have an excellent knowledge of different products and entire life cycle of a policy Customer service orientation is a must with excellent writing and verbal communication skills. Help with coaching new starters and provide regular feedback to supervisor/Manager. In addition, share any important information with the team (event specific, system related, client related) to develop the team and increase its efficiency Self-motivated, team player, ownership, accountability, organizational/prioritization skills, proactive, ability to multitask, ambitious, independent Manage SLAs, team queries and ensure smooth operations Liaising & coordinating with various Internal & External teams on different type of queries. Must take accountability of all outstanding items and need to coordinate/escalate to resolve the open issues. ust maintain a cordial and professional behavior with internal/external clients. Adherence to SOP's, update any changes, timely review and Signoff Experience Required: BPO Experience in Insurnace process - Life and Pension Retirements Must have a team handling experience of 100-200 people one or more of the following certification Required- CF1, FA1, FA2 •Experience in using Microsoft Office (Excel, Outlook, Word) is required. • Flexible to work in any shifts

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0 - 3 years

1 - 4 Lacs

Gurgaon

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Inviting Applicants for Wealth Management roles || Gurgaon Location Inviting applications for the role of Wealth Management The objectives of this Genpact operations unit must tie into the overall aims of business. The group seeks to provide a high standard of service for business. The positions operate in a dynamic environment and are well suited to those with strong processing skills and a positive, can do attitude. The candidate must be willing to work flexible and varying shifts through the year and must react positively, patiently and effectively to calls/emails seeking clarifications, have a customer centric approach in problem solving. You will work for end Customers to enable them to manage their Super account Opening account, applying contributions, processing withdrawals, maintenance of accounts and reconcile the account. Responsibilities To be able to work well on requests sent by the channels To be quick and detailed in interpreting the request of the customer Work well in the current frame of things & ability to escalate when required Should have a customer focused approach & Attention to detail Good Communication and interpersonal skills required Relationship management ability with internal customers Qualifications Minimum qualifications ANY NON TECHNICAL GRADUTATE (no under grads) (any except btech/bca/mca/bsc it etc) Preferred qualifications * Quick Learner & Ambitious * Good Excel Skills Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Regards, Team Genpact

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1 - 6 years

3 - 6 Lacs

Pune

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Role & responsibilities - The role will be responsible for daily work management and processing of various pension retirement administrative work, managing end-to-end activities of a member life cycle, communicating with the onshore business partners. Following the compliance guidelines internally and of client policies. Updating the AM, be part of process improvements and mentor the new members joining the team. We will count on you to: Administration of retirement pension benefits Daily Work Management and processing Internal audit of the transactions Providing timely updates to SME/AM Driving Process improvements Written and verbal communication with onshore business partners Ensuring compliance of all internal and client policies Preferred candidate profile - • Graduate with minimum 1 years overall experience • Knowledge of Superannuation domain or defined contributions / defined benefits preferred • Good command on MS Office applications (MS-Excel, MS-Word) • E-mailbox management skills preferred. • Problem solving and analytical mindset. • Ability to multitask, self-starter, supportive to change management. • Good understanding of legislative and procedural changes.

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2 - 7 years

2 - 7 Lacs

Chennai

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Apply Here: https://forms.gle/rY4MWtwuo4vPyzbj8 (Copy/paste in browser) Job Domain: 401K Retirement Process Experience Level: 1-8 Years Shift : Flexible to work in night shifts is mandatory Days Off: Fixed Saturday and Sunday (Flexible to support on Saturday if required) Location: Work from Office Job Description: We are seeking a detail-oriented and experienced Senior Compliance Analyst to join our team. The ideal candidate will be responsible for ensuring compliance with 401(k) retirement plan regulations , conducting compliance testing , and managing the 5500 form filing process . This role requires strong analytical skills, knowledge of IRS and DOL regulations, and the ability to work independently while collaborating with cross-functional teams. Key Responsibilities: Conduct annual 401(k) plan compliance testing , including ADP/ACP, Top Heavy, and Coverage testing . Prepare and review Form 5500 filings , ensuring accuracy and timely submission in accordance with IRS and DOL regulations. Analyze plan data to identify compliance risks and recommend corrective measures. Work closely with internal teams, external auditors, and plan sponsors to ensure adherence to compliance standards. Stay up to date with regulatory changes affecting 401(k) plans and implement necessary updates. Assist in plan corrections and amendments as needed. Provide guidance and training on compliance requirements to internal teams and clients. Qualifications & Skills: Bachelors degree in Accounting, Finance, Business, or a related field. 2+ years of experience in 401(k) compliance, retirement plan administration, or related fields. Strong knowledge of ERISA, IRS, and DOL regulations governing retirement plans. Experience with compliance testing methodologies and Form 5500 preparation & filing . Proficiency in Excel and compliance testing software. Excellent analytical and problem-solving skills. Strong attention to detail and ability to manage multiple deadlines. Effective communication and stakeholder management skills. Preferred Qualifications: ASPPA, QKA, CEBS, or other relevant certifications. Experience with third-party administrators (TPAs) or recordkeepers. Why Join Us? Competitive salary and benefits. Work with a dynamic and experienced team. Growth opportunities in the compliance and financial services industry. Apply Here: https://forms.gle/rY4MWtwuo4vPyzbj8 (Copy/paste in browser)

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0 - 5 years

1 - 4 Lacs

Thane

Hybrid

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Designation: Advisor/Trainee Experience: O - 5 Years Location: Thane Shift timings: 6:30AM to 3:30PM & 1:30PM to 10:30PM Responsibilities: Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur. • Consistently provide a quality customer experience to clients/members. • Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader. • Deal with queries and requests by the use of standard letters and reference to procedures. • Recognise and escalate potential problem and potential complaint cases. • Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator. • Seek clarification where errors are made. • Monitor own workflow to ensure service levels are achieved. • Prioritise and manage own workload and maintain a rolling schedule of objectives. • Accurately perform manual calculations. • Know and live the firms values. Operations Management/Operational Effectiveness • Participate and contribute in team huddles. • Proactively support key initiatives that have been delivered to implement change. • To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly. Relationship management • Assist the wider team in more complex / project work when required. • Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator. • Understand your role within the team. • Support colleagues for holiday cover and workload peaks. • Update and maintain skills matrix. Requirements: Experience - 6 months to 8 years Criteria: Must have completed full-time graduation. Good communication and interpersonal skills. Experience in Pension/Insurance (International) preferred. Immediate joiners preferred Perks & Benefits: Hybrid work model. Transportation facility. Work Life Balance. Positive work culture.

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0 - 3 years

1 - 4 Lacs

Gurgaon

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Mega Walkin Drive for Wealth Management roles on 29th March 2025 || Work Location- Gurgaon || Interview Venue- Noida Venue - Genpact Office, Noida sec -59 near sec -59, Metro Station, Noida Drive Date: 29thMarch 2025 (Saturday) Drive Timings: 11 AM - 3 PM Shift timings: US Shifts Work Location: Gurgaon (Work from office) Graduation - Any stream except B.Tech and Technical Graduation & Law Experience 0-5years The objectives of this Genpact operations unit must tie into the overall aims of business. The group seeks to provide a high standard of service for business. The positions operate in a dynamic environment and are well suited to those with strong processing skills and a positive, can do attitude. The candidate must be willing to work flexible and varying shifts through the year and must react positively, patiently and effectively to calls/emails seeking clarifications, have a customer centric approach in problem solving. You will work for end Customers to enable them to manage their Super account Opening account, applying contributions, processing withdrawals, maintenance of accounts and reconcile the account. Responsibilities To be able to work well on requests sent by the channels To be quick and detailed in interpreting the request of the customer Work well in the current frame of things & ability to escalate when required Should have a customer focused approach & Attention to detail Good Communication and interpersonal skills required Relationship management ability with internal customers Qualifications Minimum qualifications Any Non Tech Grad Preferred qualifications * Quick Learner & Ambitious * Good Excel Skills ** Note: Please carry below documents with you: 3 copies of updated resume 3 Passport size photographs Original Aadhar card 2 copies of Aadhar card Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Regards, Team Genpact

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3 - 8 years

4 - 9 Lacs

Bengaluru

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401K Retirement (Process Specialist/Process Lead/Assistant Manager) 2+ yrs of experience in retirement, Insurance, financial services Industry, US retirement services/UK pension UPTO 12LPA (Deepened on exp) BLR mansikohliimaginator@gmail.com Required Candidate profile Ability to create macro’s will be added advantage but not mandator Good knowledge of excel with good proficiency in excel formulae's Analytical skills

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0 - 1 years

2 - 2 Lacs

Chennai

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Mega Walk-In for Financial Associate (Freshers) Job description Engage in US GAAP/IFRS-based financial reporting. Map financial data from SEC annual and quarterly reports. Conduct quality checks and validations on financial documents. Analyze financial statements of US companies. Handle client requests and deliver results to meet service levels and deadlines. Requirements Education: Bachelors degree in Commerce (2023 ,2024 Passed outs are Eligible) Experience: 0-1 year in the field of Bcom ( Fresher candidates are encouraged to apply ). Skills: Basic knowledge of MS Excel and MS Word. Understanding of finance and accounting concepts. Strong communication and analytical skills. Ability to work flexibly and independently, along with being a team player. Willingness to learn and adapt. Interview Details: Dates: March 24, 2025 - March 31 2025 (Monday to Friday) Time: 10:00 AM - 3:00 PM Transportation - One-Way Cab. Willingness to work on Night Shifts. Required Documents: Updated Resume Government-issued Photo ID Proof (Aadhaar/PAN Card) Contact Information: HR Contact: Jenifer Sherin A Phone: 93636 57778 Email: jenifersherin.andrusarpudaraj@rrd.com Address: RR Donnelley, Prestige Polygon, 6th floor, 471, Anna Salai, Rathna Nagar, Nandanam, Chennai, Tamil Nadu 600035 Candidates interested in this opportunity should prepare accordingly and ensure they have all necessary documents for the walk-in interview. Good luck!

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2 - 7 years

2 - 7 Lacs

Bengaluru

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401K US Retirement Skill-401K Us Retirement,DC,DB,Financial Service,Transaction Processing Exp-2-5 YRS, PKG Upto-6.5 LPA Exp-5-12 YRS, (2yrs On PPR Team Leader) PKG Upto-12 LPA Bangalore Imm-30 Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile Skill-401K Us Retirement,DC,DB,Financial Service,Transaction Processing,Investigation, Record Keeping,Exchange Exp-2-5 YRS, PKG Upto-6.5 LPA Exp-4-12 YRS, (2yrs On PPR Team Leader) PKG Upto-12LPA

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0 - 5 years

2 - 3 Lacs

Navi Mumbai

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Role & responsibilities Ensure a safe environment through a team effort of diligent active patrol, strict access control, monitoring, and equipment control Respond immediately to distress calls, panic alarms, and emergency calls for disorderly conduct, disruptive persons, and incidents swiftly and appropriately Maintain the companys reputation with professionalism and legal compliance Collaborate with other security officers for effective protection and coverage

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3 - 5 years

80 - 150 Lacs

India, Hyderabad

Hybrid

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Department: Quality Assurance Employment Type: Full Time Location: India Description At Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver innovative, user-centric solutions that future-proof and empower our clients to thrive in an ever-changing landscape. With over 1,600 talented professionals on our team, our innovative solutions are recognized by industry leaders like Gartner, Celent, Aite-Novarica, and ISG. We offer a competitive compensation package along with comprehensive benefits that support your health, well-being, and financial security. Quality Analyst Location : Hyderabad Type : Hybrid Vitech is seeking a skilled and experienced Quality Analyst to join our dynamic team. This role focuses on functional and automated testing for SaaS Cloud Native applications on the AWS platform. The ideal candidate will have3 – 5 years of experience, and the ability to work closely with customers to translate complex business requirements into comprehensive test specifications and automated test scripts. What you will do: Quality Assurance: Develop, implement, and maintain quality assurance processes specific to migration workflows and documentation. Conduct regular audits of case files, client interactions, and service delivery standards to ensure compliance with legal and organizational requirements. Automation Implementation: Identify manual processes and introduce automation solutions to optimize efficiency. Develop and execute automated test scripts Evaluate and integrate automation tools like Robot Framework and Selenium Web Driver, ensuring they are reusable, robust, and well-documented. Process Optimization: Identify inefficiencies in migration processes and recommend improvements. Work closely with process owners to standardize and streamline workflows. Compliance Management: Ensure adherence industry-specific legal requirements. Regularly update the team about regulatory changes and their impact on business operations. Testing & Reporting: Develop and execute test plans for software or systems supporting migration processes. Generate detailed reports on quality metrics, trends, and areas for improvement. Team Collaboration: Act as a liaison between quality assurance, legal, and operational teams to ensure alignment on quality standards. Provide training and mentorship to junior quality analysts. Risk Management: Identify potential risks in migration cases or systems and suggest mitigation strategies. Document and communicate risk findings to stakeholders. Client Experience: Ensure a consistent and high-quality client experience by monitoring service standards. Address quality-related client concerns and work towards resolution promptly. What We're Looking For: Experience : 3–5 years as a quality analyst, specifically working with n-tiered Cloud Native applications on the AWS platform. Industry Knowledge : Understanding of retirement regulations, industry trends, and compliance requirements is preferred Technical Skills : Proficiency in automated testing tools (e.g., Robot Framework, Selenium Web Driver) and defect management systems (e.g., JIRA). Communication : Excellent written and verbal communication skills to effectively liaise with clients, internal teams, and stakeholders. Attention to Detail : Strong analytical and problem-solving skills focusing on identifying root causes and areas for improvement. Excellent analytical and problem-solving abilities Agility : Familiarity with Agile methodologies and exploratory testing. Ability to manage multiple tasks and deadlines effectively. Education : Any bachelor’s degree (Computer related). Join Us at Vitech! At Vitech, we believe in the power of technology to simplify complex business processes. Our innovative solutions drive success in helping clients achieve excellence through robust and reliable systems. Here’s why top talent joins us: Innovative Environment : Work with cutting-edge SaaS Cloud Native applications on the AWS platform. Professional Growth : Advance your career in a collaborative and dynamic workplace. Impactful Work : Play a critical role in delivering high-quality solutions that make a difference.

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5 - 9 years

18 - 22 Lacs

India, Hyderabad

Hybrid

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Department: Quality Assurance Employment Type: Full Time Location: India Description At Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver innovative, user-centric solutions that future-proof and empower our clients to thrive in an ever-changing landscape. With over 1,600 talented professionals on our team, our innovative solutions are recognized by industry leaders like Gartner, Celent, Aite-Novarica, and ISG. We offer a competitive compensation package along with comprehensive benefits that support your health, well-being, and financial security. Senior Quality Analyst – Retirement Industry Location : Hyderabad Type : Hybrid Vitech is seeking a skilled and experienced Senior Quality Analyst to join our dynamic team. This role focuses on functional and automated testing for SaaS Cloud Native applications on the AWS platform. The ideal candidate will have 4–6 years of experience, a strong understanding of the Migrations , and the ability to work closely with customers to translate complex business requirements into comprehensive test specifications and automated test scripts. What you will do: Quality Assurance: Develop, implement, and maintain quality assurance processes specific to migration workflows and documentation. Conduct regular audits of case files, client interactions, and service delivery standards to ensure compliance with legal and organizational requirements. Automation Implementation: Identify manual processes and introduce automation solutions to optimize efficiency. Develop and execute automated test scripts Evaluate and integrate automation tools like Robot Framework and Selenium Web Driver, ensuring they are reusable, robust, and well-documented. Process Optimization: Identify inefficiencies in migration processes and recommend improvements. Work closely with process owners to standardize and streamline workflows. Compliance Management: Ensure adherence industry-specific legal requirements. Regularly update the team about regulatory changes and their impact on business operations. Testing & Reporting: Develop and execute test plans for software or systems supporting migration processes. Generate detailed reports on quality metrics, trends, and areas for improvement. Team Collaboration: Act as a liaison between quality assurance, legal, and operational teams to ensure alignment on quality standards. Provide training and mentorship to junior quality analysts. Risk Management: Identify potential risks in migration cases or systems and suggest mitigation strategies. Document and communicate risk findings to stakeholders. Client Experience: Ensure a consistent and high-quality client experience by monitoring service standards. Address quality-related client concerns and work towards resolution promptly. What We're Looking For: Experience : 5–7 years as a quality analyst, specifically working with n-tiered Cloud Native applications on the AWS platform. Industry Knowledge : Strong understanding of US Retirement regulations or Pension Funds industry trends, and compliance requirements is a bonus Technical Skills : Proficiency in automated testing tools (e.g., Robot Framework, Selenium Web Driver), defect management systems (e.g., JIRA), Communication : Excellent written and verbal communication skills to effectively liaise with clients, internal teams, and stakeholders. Attention to Detail : Strong analytical and problem-solving skills focusing on identifying root causes and areas for improvement. Excellent analytical and problem-solving abilities Agility : Familiarity with Agile methodologies and exploratory testing. Ability to manage multiple tasks and deadlines effectively. Education : Any bachelor’s degree (Computer related). Join Us at Vitech! At Vitech, we believe in the power of technology to simplify complex business processes. Our innovative solutions drive success in helping clients achieve excellence through robust and reliable systems. Here’s why top talent joins us: Innovative Environment : Work with cutting-edge SaaS Cloud Native applications on the AWS platform. Professional Growth : Advance your career in a collaborative and dynamic workplace. Impactful Work : Play a critical role in delivering high-quality solutions that make a difference.

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1 - 3 years

3 - 3 Lacs

Mumbai

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client engagement understand customer financial needs or future needs. Cross-Selling & Upselling: Identify opportunities to recommend additional products and services that meet customer needs Educate customers on the importance of financial literacy

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0 - 3 years

1 - 4 Lacs

Gurgaon

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Mega Walkin Drive for Wealth Management roles on 22nd March 2025 || Gurgaon Location Venue - Genpact Plot No 22 B Sector 18, Gurgaon/Gurugram Haryana Pin Code- 122015 Drive Date: 22nd March 2025 (Saturday) Drive Timings: 11 AM - 3 PM Shift timings: US Shifts Work Location: Gurgaon (Work from office) Graduation - Any stream except B.Tech and Technical Graduation & Law Experience 0-5years The objectives of this Genpact operations unit must tie into the overall aims of business. The group seeks to provide a high standard of service for business. The positions operate in a dynamic environment and are well suited to those with strong processing skills and a positive, can do attitude. The candidate must be willing to work flexible and varying shifts through the year and must react positively, patiently and effectively to calls/emails seeking clarifications, have a customer centric approach in problem solving. You will work for end Customers to enable them to manage their Super account Opening account, applying contributions, processing withdrawals, maintenance of accounts and reconcile the account. Responsibilities To be able to work well on requests sent by the channels To be quick and detailed in interpreting the request of the customer Work well in the current frame of things & ability to escalate when required Should have a customer focused approach & Attention to detail Good Communication and interpersonal skills required Relationship management ability with internal customers Qualifications Minimum qualifications Any Non Tech Grad Preferred qualifications * Quick Learner & Ambitious * Good Excel Skills ** Note: Please carry below documents with you: 3 copies of updated resume 3 Passport size photographs Original Aadhar card 2 copies of Aadhar card Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Regards, Team Genpact

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1 - 5 years

2 - 5 Lacs

Gurgaon

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Inviting Applicants for Banking Retirement roles || Gurgaon Location Shift timings: Rotational shift Work Location: Gurgaon (Work from office) Responsibilities: In this role you will be responsible for all the activities related to retirement, benefits which typically include: • Good understanding of various retirement plans and regulations affecting them Knowledge of middle office and back office processing (retirement account origination, servicing, funds payout, reconciliation of funds, etc.) Managing service delivery within the agreed service level across multiple blended processes Implement operational governance framework quality review mechanism, communication strategy Participate in daily/weekly catch ups with onshore partners to provide business updates and updates on SLAs Design and implement action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessions Perform monthly/quarterly/yearly individual appraisal discussions with the team members Monitoring the individual/team performance daily and ensures individual and team objectives are met by complying with the established service levels Prepare Weekly/Monthly dashboards for reporting 2 Identify and execute improvement opportunities that enhance the efficiency and effectiveness of the assigned process Exhibit proactive and leadership skills that are flexible and adaptable to a changing business dynamic Exposure to tools and technologies offered to enhance effectiveness of the assigned Process Building strategic relationships with onshore partners and with operating leaders to facilitate defined goals and objectives Qualifications Minimum qualifications Bachelors degree in related field, or equivalent work experience Relevant domain experience Good Written/Verbal Communication and interpersonal skills Preferred Qualifications Relevant team management experience over 10 people Proven ability to strategize, influence, communicate and execute complex initiatives Proven ability to manage large teams and drive engagement initiatives leading to low attrition rates and employee satisfaction Proven ability to coach and guide team members to reach their maximum potential, by establishing effective career paths and personal development plans Proven ability to drive change and effectively motivate the team to work towards continuous improvement Self-motivated, high-energy levels, works well under strict deadlines Microsoft Office proficiency Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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1 - 4 years

1 - 4 Lacs

Gurgaon

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for Banking and US Insurance roles- Gurgaon Genpact Hiring for Banking & US Insurance || Gurugram Responsibilities Accountable for all in good order (IGO) transactions for new account set up while working within prescribed accuracy, productivity and service level agreements (SLAs). This includes Personal Advantage Account (US/CAD), Business Advantage Account, Tax Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), Registered Retirement Income Fund (RRIF), Personal Non-Registered Guaranteed Investment Certificate, RRSP Loan and Leverage Loan. Work directly with business unit in response to issues and questions regarding Clients Bank's products and processes. Follow AML guidelines and ensure enhanced due to diligence is applied for Politically Exposed Person, High Risk Clients and Bank regulations Qualifications Work experience in bank operations is preferred but not required For Internal Candidate - must be meeting all the service quality and productivity metrics for the last six months (e.g., Call Quality, IAT QA, Adherence, Attendance, etc.) College/University graduate preferably with a degree in Banking and Finance, Management, Accounting or any business-related course Good written and verbal communication skills using the English Language. Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information. Preferred qualifications/skills Technical Skills Ability to use the desktop computer system Booting and shutting down computer, using mouse and keyboard (keyboarding) Knowledge of browsers and relevant computer applications Follows simple instructions on how to log in to the phone system Basic telephony skills Product Specific Knowledge Comprehensive knowledge on the following deposit and Investment products: Personal Advantage Account (US/CAD) Business Advantage Account Tax Free Savings Account (TFSA) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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0 - 3 years

1 - 4 Lacs

Gurgaon

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Inviting Applicants for Wealth Management roles || Gurgaon Location Inviting applications for the role of Wealth Management The objectives of this Genpact operations unit must tie into the overall aims of business. The group seeks to provide a high standard of service for business. The positions operate in a dynamic environment and are well suited to those with strong processing skills and a positive, can do attitude. The candidate must be willing to work flexible and varying shifts through the year and must react positively, patiently and effectively to calls/emails seeking clarifications, have a customer centric approach in problem solving. You will work for end Customers to enable them to manage their Super account Opening account, applying contributions, processing withdrawals, maintenance of accounts and reconcile the account. Responsibilities To be able to work well on requests sent by the channels To be quick and detailed in interpreting the request of the customer Work well in the current frame of things & ability to escalate when required Should have a customer focused approach & Attention to detail Good Communication and interpersonal skills required Relationship management ability with internal customers Qualifications Minimum qualifications B. Com Graduate (Any Non Tech Grad) Preferred qualifications * Quick Learner & Ambitious * Good Excel Skills **Note: Please keep your E-Aadhar card handy while appearing for interview. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Regards, Team Genpact

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3 - 8 years

5 - 12 Lacs

Bengaluru, Bangalore Rural

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Process Specialist-2+ Years Process Lead-4+ Years Assistant Manager-8+ Years(Team Handling exp) US Shifts(9:30PM-7AM) Any Graduation 2- 12 Yrs in 401K DC/DB recordkeeping operations & US Retirement Experience.

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10 - 15 years

14 - 15 Lacs

Pune

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Role & responsibilities : Life & Pensions experience for UK industry, should be Compliant as per UK laws, preferably with UK CII certifications and detailed understanding of UK regulation Ensure Service Level metrics are met as defined by the clients/processes Driving Quality & Efficiency projects, brainwaves, Agile interventions within the teams Ensuring that Compliance standards are met as per ISO, GDPR and Regulatory guidelines Customer Centricity Should drive his/her efforts to maximise customer benefits Build on domain by adding CII certifications required for the role Embed strong governance framework and build effective controls for the work & demands in scope, Adhere to Client/WNS specific policies and compliance regulations Ability to create an environment and establish the operating principles and values conducive to high performance Hold regular performance reviews with stakeholders EWS accuracy, Attrition Management, Resource planning and recruitment Identifying avenues of efficiency and quality Improvement to benefit end customer Work state Management, designing and managing team goals and parameters Ensuring Capacity and Shift Planning is appropriately done with minimal impact to business Exhibit Business and Decision making skills Coordination with various teams and departments to support other functions Strong and effective documentation of Training, Quality and Governance Framework Identification and grooming of potential lead coaches Assist and support Group Managers wherever required & be part of a collaborative work environment in achieving personal & team goals Engage in cross functional relationships to ensure delivery. Work with the Human Resources, Transformation, Quality and the Service Delivery Leader Achieving satisfactory performance in Voice of Customer surveys Accurately and timely reporting of CSL/Key MI for external and internal customer Qualifications Graduate and CII Certifications

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6 - 8 years

9 - 10 Lacs

Pune

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Role & responsibilities : Experience into Life and Retirement, Annuities/Pension (Mandatory) Team handling experience Manage Back office operations along with Assistant Managers . Ensure SLA's are met & team is meeting daily productivity numbers. Work with cross functional teams to better understand & enhance skillset of associates Knowledge of Annuities/Pensions will be added advantage Comfortable with Night shifts Good Communication Skills

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6 - 10 years

8 - 12 Lacs

Pune

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Role & responsibilities : Manager Back office operations along with Assistant Managers. Ensure SLA's are met & team is meeting daily productivity numbers. Work with cross functional teams to better understand & enhance skillset of associates Knowledge of Annuities/Pensions will be added advantage Comfortable with Night shifts

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4 - 9 years

6 - 9 Lacs

Bengaluru

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hiring for 401k US Retirement Min exp 2yrs(ctc-6.5lpa) 4yrs(ctc-9lpa) Loc Bangalore **WALKING INTERVIEW ON 17TH MARCH IN JP NAGAR For more details contact 9205018536(prabhsimer) prabhsimer.imaginators@gmail.com

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9 - 14 years

11 - 15 Lacs

Kochi, Noida

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Responsibility Statements Executes established Defined Benefits processes and seeks support from Sr. Analysts. Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery) Triages intermediate system issues to confirm adherence to requirements. Performs peer review on work completed by other peers. Interfaces with external client contacts to resolve day-to-day benefit questions. Reviews benefit reports, determines action required and gives direction to team members. Identifies system and process enhancements to improve process efficiencies. Mentors and coaches junior members. Performs other duties as assigned. Complies with all policies and standards.

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1 - 5 years

2 - 5 Lacs

Gurgaon

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Inviting Applications for US Retirements Roles- Gurgaon We require someone with extensive knowledge and experience in retirement, benefits, and related experience. Responsibilities: In this role you will be responsible for all the activities related to retirement, benefits which typically include: • Good understanding of various retirement plans and regulations affecting them • Knowledge of middle office and back office processing (retirement account origination, servicing, funds payout, reconciliation of funds, etc.) • Managing service delivery within the agreed service level across multiple blended processes • Implement operational governance framework quality review mechanism, communication strategy • Participate in daily/weekly catch ups with onshore partners to provide business updates and updates on SLAs • Design and implement action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessions • Perform monthly/quarterly/yearly individual appraisal discussions with the team members • Monitoring the individual/team performance daily and ensures individual and team objectives are met by complying with the established service levels • Prepare Weekly/Monthly dashboards for reporting 2 • Identify and execute improvement opportunities that enhance the efficiency and effectiveness of the assigned process • Exhibit proactive and leadership skills that are flexible and adaptable to a changing business dynamic • Exposure to tools and technologies offered to enhance effectiveness of the assigned Process • Building strategic relationships with onshore partners and with operating leaders to facilitate defined goals and objectives Qualifications Minimum qualifications • Bachelors degree in related field, or equivalent work experience • Relevant domain experience • Good Written/Verbal Communication and interpersonal skills Preferred Qualifications • Relevant team management experience over 10 people • Proven ability to strategize, influence, communicate and execute complex initiatives • Proven ability to manage large teams and drive engagement initiatives leading to low attrition rates and employee satisfaction • Proven ability to coach and guide team members to reach their maximum potential, by establishing effective career paths and personal development plans • Proven ability to drive change and effectively motivate the team to work towards continuous improvement • Self-motivated, high-energy levels, works well under strict deadlines • Microsoft Office proficiency Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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