10 Retention Strategy Jobs

At Saleshandy, you will be part of a fast-growing, bootstrapped SaaS company that focuses on helping businesses scale outbound sales through automation, personalization, and precision. With over 4,000 global customers, we prioritize onboarding as our first opportunity to delight our users. As an Onboarding Specialist, your primary goal will be to efficiently transition new users into power users. This role goes beyond hand-holding and instead focuses on educating, enabling, and empowering customers to derive real value from the platform starting from Day 1. Your responsibilities will include monitoring product usage, login frequency, billing behavior, and engagement patterns to detect any red flags early on. You will also be tasked with creating personalized success plans for at-risk accounts, engaging users displaying low activity or cancellation intent, and devising strategies to retain high-potential users through save campaigns and retention initiatives. Additionally, you will collaborate with various teams to develop scalable playbooks for churn prevention, document feedback loops to identify areas of improvement, and prioritize actions based on risk data. To excel in this role, you should have prior experience in a SaaS Customer Success or support position where churn reduction was a key focus. You must possess a keen eye for detecting signs of drop-off, be empathetic, data-driven, and adept at crafting save emails, retention campaigns, and reviving failing accounts manually. Familiarity with tools like HubSpot, Stripe, Intercom, or retention platforms such as Churnkey, Basecamp, and Chartmogul is beneficial. Joining Saleshandy offers you the opportunity for high ownership with a direct impact on company revenue, career growth prospects as the company scales, global exposure working with businesses worldwide, a supportive and values-driven culture, and attractive perks including an annual L&D budget, health coverage, paid retreats, and a flexible remote setup. If you are passionate about driving revenue in a Customer Success role, apply with your CV and a brief overview of your revenue-driving experience. The next steps include a short introductory call with our Customer Success lead, a take-home task to showcase your skills, a final call to align goals and expectations, and an offer for onboarding into our dynamic team.,

Note: This is an onsite night shift role (US Shift-Rotational) ?Role Overview : We are looking for a dynamic and results-driven Retention Specialist to join our team. The primary responsibility is to contact existing residents using provided phone numbers and encourage them to continue using or upgrade our services. This role is focused on retaining clients, resolving concerns, and promoting the value of our offerings. Key Responsibilities : Outbound Calling : Contact residents via phone to promote and sell Amenify&aposs services. Retention Strategy : Engage with existing clients to understand their needs, resolve any issues, and offer tailored service solutions. Upselling : Identify opportunities to upsell and cross-sell services based on customer preferences and history. Customer Engagement : Build rapport with residents, ensuring high satisfaction and maintaining long-term relationships. Feedback Collection : Gather feedback on our services to help improve offerings and resolve potential issues proactively. Follow-up : Monitor customer accounts, follow up on service renewals, and encourage repeat usage. Requirements : Proven experience in customer service, sales, or a similar retention-focused role. Strong communication and persuasion skills. Ability to handle objections and negotiate with clients. A results-oriented mindset with the ability to work independently. Familiarity with CRM systems and call tracking software is a plus. Show more Show less

We are seeking a professional from the General Insurance (GI) industry with a minimum of 3 years of relevant experience to support customer retention initiatives through strategic planning and analysis. The ideal candidate will play a key role in improving retention metrics and enhancing the customer journey. Responsibilities: Support retention through effective business strategy and data-driven analysis. Benchmark industry retention conversion rates, processes, and online platforms by gathering information from internal and external sources. Interact with business and retention teams to identify opportunities and drive retention performance. Strengthen existing retention processes and design new, improved ones for greater efficiency and customer impact. Coordinate with cross-functional stakeholders to develop seamless interfaces across all customer touchpoints, ensuring a smooth and efficient renewal journey. Continuously improve the end-to-end customer journey to boost engagement and retention. Design and implement Rewards & Recognition (R&R) programs to motivate internal teams and enhance performance. Contribute to any other activities related to retention products and strategies. Qualifications: Bachelor's Degree (mandatory). Minimum 3 years of relevant experience in the general insurance industry.

The role of Co-Founder at UdyogShastra is an exciting opportunity for an individual with a strong background in marketing and sales. As a dynamic Co-Founder, you will be responsible for leading user acquisition, growth strategy, and Go-To-Market (GTM) execution. Your primary focus will be on developing and executing GTM strategies to onboard manufacturers, wholesalers, and retailers. You will also be tasked with building a high-performance sales funnel, forging partnerships with MSME bodies, workshops, and business coaches, and collaborating on branding, positioning, and overall growth playbook. In addition to the above responsibilities, you will drive customer success initiatives and retention strategy, represent UdyogShastra at key industry events, and help build a marketing-first culture within the organization. The ideal candidate for this role should have proven experience in sales, growth, or marketing roles, preferably in a startup or B2B marketplace. A strong understanding of India's MSME landscape is essential, along with a willingness to invest 10 Lakhs as skin in the game. As a Co-Founder at UdyogShastra, you will have the opportunity to significantly impact millions of small businesses and play a key role in shaping the growth strategy of the venture from scratch. The position offers co-founder status with complete ownership and flexibility, as well as the potential for significant equity in a high-potential venture. It is important to note that this is not a salaried position at the moment, and remuneration will begin once the company raises funding or achieves strong user traction. If you are an individual with an entrepreneurial mindset, leadership capability, and a track record of execution, and if you are serious about co-building a startup and willing to invest capital to join the journey, we encourage you to apply for this full-time Co-Founder role at UdyogShastra.,

You will be collaborating with the Head of India R & D, as a part of the Global R & D HR and India HR Leadership team, to craft and execute the people strategy for Global R&D sites in India. This involves cultivating a work environment that is enriching and rewarding, where employees are treated with respect, take pride in their work, and stay actively engaged. Your responsibilities will include: Organization Design & Annual Operating Plan: - Engage in strategic discussions on organizational planning and effectiveness by collaborating with Global and India business & HR leaders on aspects such as organization structure and ratios. - Assist the business in developing an Annual Operating plan with a focus on the People vector. - Align with Global initiatives and communicate the plan in line with the overall organization strategy. Performance Management: - Offer continuous performance management guidance to managers, encompassing coaching, counseling, career development, and disciplinary actions. - Support mid-year and annual performance reviews with business leaders as part of the appraisal process. - Conduct calibrations, organizational movements, and reward decisions. - Coach managers on managing Performance Improvement Plans (PIPs) effectively. - Enhance managerial capabilities in people processes. - Conduct training sessions for managers and employees on crafting Individual Development Plans (IDPs) and assist in implementing development plans. Talent & Succession Management: - Supervise new hire induction and orientation programs. Employee Engagement & Communication: - Plan and lead communication initiatives, including town halls. - Develop an engagement and retention strategy for the R & D functions in business units. - Cultivate an engaged culture through structured feedback support in the OHS process and action planning. Compliance & Analytics: - Ensure adherence to HR policies and legal compliance to promote a culture of compliance. - Utilize HR analytics for data-driven decision-making. Leadership & Strategic HR Responsibilities: - Address complex problems by looking beyond existing methodologies and disciplines. - Develop and execute plans in rapidly changing business and/or regulatory environments. - Contribute to functional or departmental people-related strategy. - Manage a team of senior HR professionals and provide leadership. - Directly impact business priorities and strategic planning. - Hold accountability for HR performance metrics such as engagement scores, attrition, etc., for multiple related units. - Develop departmental plans, including business and/or organizational priorities. - Manage resources and shape policy within the area of responsibility. - Make decisions guided by resource availability and functional objectives. - Collaborate with other HR leaders to lead organizational change. Your Experience And Qualifications: - Preferably hold a Masters degree in Human Resources Management. - Possess over 12 to 14 years of experience in various aspects of human resources management and development, with at least the last 5 years in a leadership role for a strategic business unit or division. - Proficient in multiple human resource disciplines, including compensation practices, organizational diagnosis, employee relations, diversity, performance management, and more. - Experience in multi-site and/or global organizations is crucial. - Ability to work in matrix environments and collaborate with global stakeholders is necessary. - Demonstrate expertise in strategic HR management, covering planning and policy development, talent management, recruitment and selection, compensation and benefits, training and staff development, employee relations, and performance management. You will report to the Head of India, Human Resource & Communication. Tevas Equal Employment Opportunity Commitment.,

As a Co-Founder at UdyogShastra, a company dedicated to empowering manufacturers and simplifying B2B trade in India, you will play a crucial role in shaping our growth and impact in the MSME sector. Your primary responsibility will be to develop and execute Go-To-Market strategies to onboard manufacturers, wholesalers, and retailers. You will also be tasked with building a robust sales funnel and lead acquisition pipeline, forging partnerships with MSME bodies and business coaches, and collaborating on branding and positioning initiatives. To excel in this role, you should have a proven background in sales, growth, or marketing, ideally within a startup or B2B marketplace context. A deep understanding of India's MSME landscape is essential, as is a willingness to invest a minimum of 10 Lakhs as a demonstration of commitment to the venture. Your entrepreneurial mindset, leadership capabilities, and track record of execution will be critical in driving our success. In return for your contributions, you will receive significant equity in our high-potential venture, along with the freedom to shape and implement growth strategies from the ground up. This role offers you the opportunity to make a meaningful impact on millions of small businesses, with the status of a co-founder providing you with complete ownership and flexibility. It's important to note that this is currently an equity-based position, with remuneration commencing upon successful fundraising or achieving substantial user traction. If you are passionate about co-building a startup and are ready to invest both your skills and capital into this journey, we welcome your application.,

At Saleshandy, we are dedicated to helping businesses enhance their outbound sales through automation, personalization, and precision. As a rapidly growing bootstrapped SaaS company with over 4,000 customers worldwide, we prioritize the onboarding experience as our first opportunity to impress and serve our clients effectively. We are currently seeking an Onboarding Specialist who possesses the ability to swiftly transform new users into proficient power users. This role goes beyond mere hand-holding; it involves educating, enabling, and empowering customers to derive tangible value right from their initial interactions. As the Onboarding Specialist, your responsibilities will include: - Monitoring product usage, login frequency, billing behavior, and engagement patterns to identify potential risks early on. - Developing personalized success plans for accounts encountering challenges with adoption or realizing the product's value. - Engaging proactively with users exhibiting low activity, expressing intent to cancel, or struggling with onboarding. - Creating tailored save campaigns, such as recovery strategies and win-back emails, to retain valuable users. - Collaborating with the onboarding, product, and support teams to devise scalable retention strategies and playbooks for preventing churn. - Documenting exit reasons, identifying friction points, and assisting product and growth teams in prioritizing based on risk data through feedback loops. To excel in this role, you should ideally have experience in a SaaS Customer Success or support position where reducing churn was a key responsibility, not just a metric. Your ability to recognize subtle signs of drop-off and take prompt action, coupled with empathy, data-driven decision-making, and a relentless drive for improvement, will set you up for success. Additionally, proficiency with tools like HubSpot, Stripe, Intercom, and retention platforms such as Churnkey, Basecamp, and Chartmogul is advantageous. Joining Saleshandy offers you: - High Ownership: Direct involvement in driving company revenue. - Career Growth: Opportunities for leadership roles as we expand our customer base to 10,000+. - Global Exposure: Collaboration with businesses in the US, Europe, and APAC regions. - Supportive Culture: Dynamic team environment with strong values and minimal bureaucracy. - Relevant Perks: Including an annual learning and development budget, health coverage, paid retreats, and flexible remote work options. If you believe you are a suitable candidate for this role, please apply with your CV and a brief description of how you have influenced revenue in a Customer Success position. The recruitment process will involve an initial introductory call with our Customer Success lead, a task to demonstrate your problem-solving skills, and a final discussion to align goals, expectations, and cultural fit before extending an offer and facilitating the onboarding process.,

Responsible for attracting, developing, and retaining talent. Manages performance, succession planning, and employee growth initiatives to align workforce strategy with business goals.

Responsible for attracting, developing, and retaining talent. Manages performance, succession planning, and employee growth initiatives to align workforce strategy with business goals.

As a Loyalty & Engagment Manager you will be play vital role in supporting marketing team with various tasks and projects Roles and Responsibilities Design and execute app engagement strategies that increase DAU, MAU, and session duration. Create gamification-led experiences to drive repeat usage and behavioral stickiness. Identify and implement loyalty and rewards frameworks to recognize and retain high-intent users. Leverage in-app behavioral data to understand user intent signals and cross-product affinities . Develop automated engagement journeys across push notifications, in-app messaging, WhatsApp, SMS , and other owned channels. Conceptualize and execute reactivation workflows for dormant or inactive users. Define and own core KPIs: returning user %, engagement frequency, feature repeat rate, retention cohorts , and churn recovery rate . Partner with Product and Design to implement in-app features that reinforce engagement (missions, progress bars, badges, etc.). Conduct ongoing A/B experiments to optimize lifecycle touchpoints based on user cohort behavior and engagement goals. Qualifications Previous BFSI and Fintech Exposure 3-5 years of experience in lifecycle marketing, CRM, growth, or product marketing , preferably in fintech, D2C, or consumer apps . Hands-on experience is MUST! Strong understanding of fintech consumer motivations , especially in underserved or first-time credit segments. Proficiency in analyzing user journey data to define product affinity, intent segments, and retention triggers. Familiarity with marketing automation and analytics tools such as MoEngage, WebEngage, Clevertap, Mixpanel . Ability to work cross-functionally with Product, Data, Design, and Content teams to deliver seamless execution. Experience in designing and tracking loyalty metrics , engagement frameworks, and reporting dashboards.