Assistant Manager - Collection & Retention Atria Convergence Technologies (ACT)

6.0 - 11.0 years

6 - 10 Lacs

chennai

Work from Office

About Atria Convergence Technologies Ltd: ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in home entertainment, education, and interactive services provider in India. Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Rajasthan, Uttar Pradesh and Gujarat. We are one of the countrys most renowned cable and broadband company, bringing state-of the art services to more than 3 million happy homes (Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-The Home technology can carry vast amount of information at speeds up to 1 Gbps. We are one of the leading ISPs in the wired broadband category, and the largest non-telco ISP in the country. Role: Assistant Manager / Deputy Manager Collection & Retention Purpose of the role: Optimize billing processes, reduce involuntary disconnections, and improve customer satisfaction to drive retention and revenue growth. Role & Responsibilities: Increase net additions and minimize involuntary disconnections. Reduce high ARPU disconnections to retain premium customers. Decrease billing-related trouble tickets (TTs) and reopen cases. Enhance agent-level productivity by improving resolution efficiency within 48 hours. Deliver high CSAT scores through effective issue resolution and engagement. Ensure reconciliation and timely payment of government and bulk accounts. Reduce waiver GART to optimize turnaround time and cost efficiency. Implement strategies to lower overall net churn and retain customers. Must have: 6+ years experience in customer billing, retention, or dispute resolution. Strong analytical and problem-solving skills to improve billing processes. Ability to drive efficiency and optimize workflows. Excellent communication and negotiation skills. Proficiency in data analysis and reporting tools. Team management and stakeholder coordination experience. Interested shall apply through the following link - https://ap-1.fountain.com/act/apply/chennai-assistant-manager-deputy-manager-collection-retention-collection-retention?utm_source=Job%20Portal&utm_campaign=Naukri Recruitment Team will get in touch with you for further process. Regards Team HR ACT

Posted 2 weeks ago

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Manager HR & Admin Bhoomi Agro Industries

5.0 - 9.0 years

0 Lacs

rajkot, gujarat

On-site

As the HR Manager, you will be responsible for managing the complete employee life cycle processes across all levels of grades. This includes overseeing recruitment and selection, induction and onboarding, training and development, performance management based on KRA-KPIs, performance improvement, appraisal management, employee engagement activities, award rewards, and exit and retention processes. Your role will involve performing job analysis for various positions and supporting in job description preparation in alignment with the organization's design and strategy. You will also be required to prepare budgeting activities for the HR department and execute work accordingly. Additionally, you will be tasked with managing the organization's wellness initiatives, fostering a positive organizational culture, handling employee grievance activities, and resolving them amicably. It will be part of your responsibilities to create a lively organizational culture by organizing various events periodically. Furthermore, you will need to coordinate with consultants and external service providers as needed, design training modules for new employees and subordinates, and define, measure, and monitor key HR metrics. Your input will be crucial in designing strategies for the overall improvement of the human capital within the organization.,

Posted 1 month ago

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BPO MNC Hiring For " Customer service- International "- Jaipur ESS Cee Hr Solutions

1.0 - 6.0 years

3 - 4 Lacs

Jaipur

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Experience in BPO Industry- International only Customer service - International Process- Sales/ retention/ Collection/ Travel 5.5 days working- Rotational shift and off Voice/ Non voice/ travel/ sales/ retention

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BPO MNC Hiring For " Customer service- International "- Jaipur ESS Cee Hr Solutions

1.0 - 6.0 years

3 - 4 Lacs

Jaipur

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Experience in BPO Industry- International only Customer service - International Process- Sales/ retention/ Collection/ Travel 5.5 days working- Rotational shift and off any sales exp would also work

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BPO MNC Hiring For " Customer service- International "- Jaipur ESS Cee Hr Solutions

1.0 - 6.0 years

3 - 4 Lacs

Jaipur

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Experience in BPO Industry- International only Customer service - International Process- Sales/ retention/ Collection/ Travel 5.5 days working- Rotational shift and off any sales exp would work

Posted 2 months ago

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BPO MNC Hiring For " Customer service- Sales "- Jaipur ESS Cee Hr Solutions

1.0 - 6.0 years

3 - 4 Lacs

Jaipur

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Experience in BPO Industry- International only Customer service - International Process- Sales/ retention/ Travel 5.5 days working- Rotational shift and off

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BPO MNC Hiring For " Customer service "- Jaipur ESS Cee Hr Solutions

1.0 - 6.0 years

3 - 4 Lacs

Jaipur

Work from Office

Experience in BPO Industry- International only Customer service - International Process- Sales/ retention/ Travel 5.5 days working- Rotational shift and off any sales exp would work

Posted 2 months ago

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BPO MNC Hiring For " Customer service- Travel "- Jaipur ESS Cee Hr Solutions

1.0 - 6.0 years

3 - 4 Lacs

Jaipur

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Experience in BPO Industry- International only Customer service - International Travel Process 5.5 days working- Rotational shift and off

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Retention process Shree Consultancy

0.0 - 2.0 years

1 - 2 Lacs

navi mumbai

Work from Office

Job profile:- Retention process Qualification:- Graduate Experience:- Freshers/Experience both can apply Salary:- 12k to 18k plus Unlimited Incentives Required:- Good English communication Location :- Vashi West

Posted Date not available

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BPO MNC Hiring For " Customer service- International Voice ""- Jaipur ESS Cee Hr Solutions

1.0 - 6.0 years

3 - 4 Lacs

jaipur

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Experience in BPO Industry- International only Customer service - International Process- Sales/ retention/ Travel/ catalog management 5.5 days working- Rotational shift and off Voice/ travel/ sales/ retention

Posted Date not available

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BPO MNC Hiring For " Customer service- Voice/ Non voice "- Jaipur ESS Cee Hr Solutions

1.0 - 6.0 years

3 - 4 Lacs

jaipur

Work from Office

Posted Date not available

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