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6.0 years

6 - 8 Lacs

Gurgaon

Remote

Mercer is seeking candidates for the following position based in their GGN Office This is a hybrid role that has a requirement of working at least three days a week in the office. Manager - Metrics, Analytics & Reporting No. of Open roles - 1 What can you expect? We are looking to hire a Manager in the UK Health Delivery Team The role will be responsible for working within the UK Teams, to deliver an excellent and consistent experience for the consultants to support them in renewal and market review of healthcare and protection policies for our clients This position is responsible for various professional activities for assigned moderate portfolios, including processing and technical checks of transaction, administration of Healthcare & Protection policies (covering Renewal and Market Review process), driving improvements, managing workflow, client communication, SLA monitoring and providing timely updates to the management. The incumbent in this role should have an overall understanding of the company strategy and the importance of their role in achieving the company targets and client satisfaction scores We will count on you to: Act as a process owner and subject matter expert for team members and stakeholders 70% Processing & technical check and 30% managerial activities Handling tasks for UK health insurance products – like GLA, GIP, PMI, Dental, Pension, etc. Excellent communication with clients, colleagues and providers Interpretation of policy terms and client requirements to draft Renewal or Market Review Report Good understanding of claims Underwriting process Enter, validate and provide data analysis for various data used in renewal process (employee headcount movement, claim history, underwriting details, premium changes etc.) Prepare various documents that are used in placement process and distributed by local client contacts to clients (Proposals, RFQ, Confirmation of Placement, Renewal Report, e-mails Creating reports, perform data analysis, including presentation of data insights Leading transition calls and creating process documents (e.g., SOPs, PMAPs etc.) Drive and Focus on the culture of First Time Right Mentoring and coaching new hires Ownership of timely delivery on all deliverables assigned to the team through effective planning and monitoring Mentoring a team directly on client deliverables in a transactional and project-based environment Accurate recording of time on appropriate financial system to ensure achievement of financial / chargeable hours target Own accountability by being able to help the teams troubleshoot issues in projects on both technical and business side Responsible for managing stakeholders and process SLAs Define, delegate and monitor the various employee engagement initiatives for the assigned shop viz; R&Rs, SPOT Award System and so on Drive improvement/ Lean ideas within the team Preparation of various process reports as and when delegated by managers Mailbox monitoring and ensuring effective SLA controls Identify the developmental and process training needs for team and ensuring trainings are organized for the team/individuals Complete ownership of the new-hire orientation and ensuring the new hire is settled Conduct the team meetings as per the set frequency and ensuring proper documentation Written and Verbal communication with onshore business partners Responsible for transactions processing and quality check Managing daily inventory and allocating work within the team Tracking the inventory status and sharing day end report with managers Act as a subject matter expert and providing floor support to colleagues Manage portfolio of complex client. Should act as a very strong point of contact for escalations for the entire offshore team for any assigned client deliverables. If there are any issues on the agreed deliverables, then should be able to articulate the same with the right message on the impact analysis. Define, delegate and monitor the various employee engagement initiatives for the assigned shop viz; R&Rs, SPOT Award System and so on Drive improvement/ Triple play ideas within the team Adhere to UK Health processes Ownership of delivery of tasks and proactively manage own workload Partner with internal/ external stakeholders to achieve best service for client Dealing with client and member queries (verbal and written), as appropriate in line with service level agreements to ensure timely client delivery Lead on continuous improvement within your team/location Develop and maintain appropriate technical knowledge and lead on market or legislative changes Support revenue reporting activity as appropriate Quality checking of colleagues work to ensure accuracy Attend client meetings as required Manage client relationships to support retention & growth Training, mentoring and technical lead for Consulting Delivery Participate in internal projects and lead when needed Be a champion of change within the team Support Team Leader on Risk and Compliance protocols Note: Applicants should be flexible working in shifts What you need to have? Knowledge & Skills: Graduate in any stream 6+ years’ experience Health products knowledge for UK Markets (preferred) Experience in Renewal and Market Review of Health insurance policies (preferred) Strong team collaboration and relationship building skills Good Interpretation and decision-making skills Strong command on MS office applications (Word, PowerPoint) Advanced knowledge of MS Excel (must) VBA knowledge will be an added advantage Strong experience in KT and transitions in BPO industry Strong verbal and written communication skills along with probing and articulation skills Advanced Logical, Data Analytical & Data Mining skills Strong knowledge/experience in project management Strong analytical, research and problem-solving skills, attention to details Ability to multitask, self-starter, positive attitude and an ability to adapt to an ever-changing environment Proficient in arithmetic calculations Knowledge of tools like HBB, GBM, MercerGold+ (preferred) What makes you stand out? (Additional Skills & Competencies Needed) Good knowledge and experience in health insurance Strong Communication and presentation Skills Strong analytical, research and problem-solving skills, attention to details Project Management Skills Knowledge of quality tools like six sigma, lean and kaizen Knowledge of VBA and BI Tools like power BI, QLIK etc. (Preferred) Why join our team? We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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10.0 - 12.0 years

0 Lacs

Gurgaon

On-site

PURPOSE AND SCOPE: HR Manager who will implement, and execute HR programs and practices, collaborating with all stakeholders, meeting service deliverables and quality and ensuring team adherence to all KPI’s, SLAs, Compliance, Legal, Human Rights, and Labor requirements. Role will report to a cluster HR leader and will be part of regional HR team. Scope of role will be Sales and Technical operations function in the Medtech business. The employee base for these functions is approx. 300 Employees. PRINCIPAL DUTIES AND RESPONSIBILITIES: Ensures the teams are applying HR policies and employee programs fairly, consistently, and in accordance with Company core values, mission, and labor laws. Policies, programs and processes may include Compensation, Benefits, Recruiting, Learning & Development, Employee Engagement, Retention, HR audits, and HR administrative tasks per global, regional, or local requirements. Assists with evaluation of business requirements and works in collaboration with the Cluster HR Head, Strategic HR Business Partners of the Businesses and Center of Excellence teams to ensure communication, implementation, and support of any fully approved program or process can be done effectively. Ensures team provides appropriate service of such programs and processes and has appropriate feedback mechanisms. Addresses concerns of a diverse scope and demonstrates good judgment in selecting methods and techniques for obtaining solutions. Ensures quality of problem/resolution responses and investigations to safeguard the uniform and equitable treatment of employees. Continuously assesses quality of procedures, SOPs and SLAs and implements changes as necessary to ensure client satisfaction. Uses data tools and people related metrics to diagnose and identify trends and develop proactive steps to avoid recurring issues. This includes the team usage of case management and documentation measures. Stays current on employment and labor practices and is experienced with managing Employee relations matters. Normally receives little instruction on day-to-day work, general instructions on new assignments, and can manage multiple and conflicting priorities. Performs other related duties as assigned. EDUCATION AND REQUIRED CREDENTIALS: MBA in human resources. EXPERIENCE AND SKILLS : 10- 12 years of experience including leading team. Demonstrated ability to be an agent of change. Must be able to manage multiple and conflicting priorities. Is resilient and can navigate challenging or difficult situations with the ability to hold crucial conversations. Collaborates at all levels through listening, sharing, and building upon ideas, challenging others’ ideas respectfully, compromises and adapts in order to achieve common goals that are the best interests of the organization and the teams involved. Competence in software applications relating to human resources such as case management systems and Workday is preferred along with the suite of Microsoft Office products. Demonstrates excellent communication skills - both written and verbal including English Can work independently and can manage multiple and competing priorities. Has strong business acumen in addition to Human Resources skills. Is a strong team player Has an unquestionable commitment to confidentiality, integrity, and privacy. Healthcare experience a plus. At Fresenius Medical Care, we are committed to creating a diverse and inclusive workplace where every individual is respected and valued. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, gender, age, nationality, sexual orientation, disability, caste, or any other characteristic protected by applicable laws. We believe in fostering a culture of fairness, respect, and equal opportunity, where everyone has the chance to thrive and grow.

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7.0 years

6 Lacs

Sonipat

On-site

Urgent Hiring || Hospital Supervisor || Sonipat Profile- Manager On Duty (For Night Shift Only) Experience- Min 7 Years Ctc- upto 6 lpa (Depends on interview) Location- Sonipat Working Days:- 6 Days Job Description Taking care of smooth flow of operations during night. Taking hospital rounds, addressing facility & safety issues, checking cleanliness Addressing the issues by patients & attendees. Maintaining all departments by Hospital protocols and handling patient feed backs. Accountable for smooth flow in IP & OP and billing, room readiness, handling major patient issues and patient flow management. Accountable for operation, Processes, outcomes, retention and team development. Ensuring there is no complaint/ fight during night for any short coming. Ensuring no objectionable activities happen in hospital premises. Job Type: Full-time Pay: Up to ₹600,000.00 per year Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): How many years of Proven experience in Hospital Supervisor ? Do you have Experience with Maintaining all departments by Hospital protocols and handling patient feed backs ? What is your current annual salary / ctc? What is your expected annual salary / ctc? What is your notice period? (in days) Work Location: In person

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0 years

4 - 6 Lacs

Gurgaon

On-site

The Securities & Derivative Analyst 1 is an entry level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the clearance, settlement and investigation of client securities and derivatives transactions. Responsibilities: Perform trade verifications to ensure accuracy of booking requests Generate and match trade confirmations according to the International Swaps and Derivatives Association (ISDA) templates Complete settlement tasks and daily rate revaluations accurately and on time Coordinate transaction processing issues to the appropriate department and collaborate on a solution Perform regulatory controls, account reconciliations, and record retention activities in accordance with established policies Prepare and submit periodic internal and external regulatory reports Participate in the periodic General Ledger (GL) proofing exercises as directed Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Relevant experience preferred Fundamental understanding of Treasury products, accounting and regulatory policies Proven ability to perform various concurrent activities/projects in a high-risk environment Demonstrated knowledge of macros Consistently demonstrates clear and concise written and verbal communication skills Education: Bachelor’s Degree/University degree or equivalent experience in Business, Accounting or Finance This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Operations - Transaction Services - Job Family: Securities and Derivatives Processing - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

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1.0 years

0 Lacs

Mohali

On-site

Role Overview: The BDE will be responsible for identifying, bidding, and acquiring projects through freelance platforms such as Upwork and Guru. The ideal candidate will understand the of online bidding, have strong communication skills, and be able to build long-term relationships with international clients. Key Responsibilities: Create and optimize profiles on Upwork and Guru. Search for relevant projects and write compelling proposals. Manage client communication, negotiations, and follow-ups. Convert leads into long-term clients and repeat business. Track and analyze bid success rates and improve performance accordingly. Collaborate with internal teams to understand project requirements before bidding. Required Skills: 1+yr experience working on Upwork, Guru, or similar platforms. Excellent written and verbal communication. Strong understanding of IT services (web/app development, digital marketing, etc.). Time management and multitasking skills. Ability to analyze client needs and propose the right solutions. KPIs / Performance Metrics: Number of proposals sent per day/week. Conversion rate (leads to projects). Client retention and repeat business. Revenue generated from platforms. Job Types: Full-time, Permanent Schedule: Day shift Monday to Friday Education: Bachelor's (Preferred) Experience: BDE: 1 year (Preferred) Location: Mohali, Punjab (Preferred) Work Location: In person

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12.0 - 15.0 years

0 Lacs

Punjab

On-site

Job Description Business Title Senior Manager- Laytime Operations Global Department Trade Execution – International Reporting to Service Delivery Lead Size of team reporting in and type 8 to 12 members Role Purpose Statement Senior Manager Laytime COE will be responsible to own the Global Laytime Processes for all the value chains across the Bunge and facilitate smooth integration with Viterra. Candidate should hold requisite Knowledge, Skills & be well versed with understanding / analyzing charter parties and voyage documents, clarify events with trade execution and freight departments, Invoice customers with full supporting documentation, handling / pursuing claims / dispute resolution , produce and retain documentation in accordance with internal and external policies & ensuring due compliance & business ethics. He must be Computer proficient and adaptable to various shipping software(s) / applications . He is responsible for People management encompassing the end-to-end processes of talent acquisition, talent optimization, and talent retention while providing continued support for the business and guidance for the employees of an organization . Able to champion the work load distribution to efficiently deliver the Global KPI’s of Laytime. This role requires end to end visibility of Commodity value chain to holistically define/change the operation model as and when required. Main Accountabilities Perform Month End Checks for Team and ensure accounting queries are resolved within the agreed deadline Laytime (Demurrage, Despatch, Detention) calculation, control and settlement Analyze charterparties and voyage documents, clarify events with trade execution and freight departments Invoice customers with full supporting documentation, monitor collection and perform cash application Produce and retain documentation in accordance with internal and external policies’ and procedures’ requirements Review counterparty claims and disputes and liaise with internal and external counterparties as to the correctness of the calculation Identify Global Transition Programs under GTE & Lead it successfully . Identify ideas for process improvement utilizing industry leading practices Handle exceptions generated, perform root cause analysis to resolve current issues and act proactively to avert potential issues in future Follow the transformation in the Commodity supply chain and help to successfully deploy the platforms like COVANTIS, SEDNA &, GLOBAL SHARE Knowledge and Skills Behavior Make decisions aligned to Bunge’s global strategy, business needs and financial goals and explore new perspectives by driving innovation. Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles. Develop data driven strategies aligned with Bunge’s priorities, energize others to action through clear and compelling communication. Technical Good knowledge of concepts and procedures related to shipment of trade commodities and related terms & guidelines, including expertise in Letters of credit and shipping documents Ability to provide high quality level of customer service to internal & external stakeholders involved in contract execution & settlement Good understanding of contracts, charter parties and key laytime/demurrage provisions and the terminology associated with the petroleum industry and commercial commodities.(Preferred) Knowledge and understanding of marine and terminal operations. (Preferred) Strong facilitation, planning, organizational, and analytical skills. Strong desire for personal learning and sharing of skills with others. Ability to effectively influence and negotiate prudent settlements. Experience in managing people and processes through a sustained period of change Education & Experience 12-15 years of work experience in a International Trade Execution and Laytime (Knowledge of vessel categories both in Dry Bulk and Tankers ), international logistics, freight or related field with at least 5-7 years of experience in managing People . Computer proficiency (SAP, Analytical tools, MS Office) Degree in Business Management, Logistics or related field Distinct Advantage Experience working in a similar Shared Services Centre setup Experience in processing of high volumes of transactions Experience in workflow tools and document imaging systems Strong customer service, communication skills/soft skills Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge’s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world. Bunge is an Equal Opportunity Employer. Veterans/Disabled

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0 years

0 Lacs

Mohali

On-site

A place for passion to grow At iApp Technologies, we hire individuals who can grow with us, rather than simply filling positions with numbers. We provide a plethora of chances to support you in achieving professional success. As a design, consulting, development firm, we create platforms and solutions with the needs of our clients in mind. Our diversified workforce of exceptionally gifted and motivated people is the foundation of our success. Hi and welcome to the tribe if you're considering joining us offshore! Along the way, we share plenty of laughs, exchange ideas, work hard, and play hard. Why To Work With iApp Technologies? 01 Best People We always wish to keep our team passionate, energetic and creative. We are motivated to provide value and high performance to our clients 02 Integrity We are truthful, open, moral and honest. For us, people who trusted us are the brand ambassadors for our brand. 03 Passion We are the passionate team players steer to encourage and motivate others. 04 Teamwork We build a positive team and family spirit with open and honest relationships through communication. Product Manager - Growth . bout the Role: We are seeking a Marketing & Growth Specialist to own and execute our full-funnel growth strategy. You'll work at the intersection of Performance Marketing, App Marketing, Product Growth, Retention, and Marketing Analytics —impacting how millions experience and benefit from education. Key Responsibilities: Performance Marketing Design and optimize paid marketing campaigns across platforms (Google, Meta, YouTube, LinkedIn). Monitor and improve performance KPIs: CAC, ROAS, CPI, CTR, LTV, etc. Run A/B and multivariate tests across ad creatives, audiences, and funnels. App & Product Marketing Drive app acquisition, onboarding, engagement, and monetization across iOS & Android. Collaborate with Product and Design teams to execute feature-led growth campaigns. Lead ASO strategies and implement referral/gamification programs for virality. Retention & Lifecycle Marketing Build and scale retention workflows across push notifications, emails, and in-app journeys. Use segmentation, cohort analysis, and behavioral triggers to personalize user experiences. Reduce churn and increase user lifetime value across B2B, B2C, and D2C segments. Marketing Analytics Leverage tools like Mixpanel, Google Analytics, Firebase, and Clevertap for insights. Build performance dashboards, analyze user journeys, and report actionable metrics. Partner with cross-functional teams to inform data-backed decision making. Building a Team of Excellence with Endless Opportunities We are constructing an outstanding team of people that would love to produce an amazing set of skills and creativity. Every single person here embodies the ideals of being bright, dedicated, and friendly. Want to know our secrets:- COLLABORATION WITH OUTSTANDING INDIVIDUALS The cornerstone on which the whole firm was created is to employ outstanding individuals. You may be confident that when you work at iApp, you will be accompanied by genuine people who will assist you both personally and professionally. MAKE DEVELOPMENT A TOP PRIORITY We are eternal learners. You will be provided with the resources and guidance you need to thrive at a firm dedicated to growth, whether you are acquiring new skills or fine-tuning those you already have. CONSTANT OPPORTUNITIES We provide limitless chances for advancement. We have a propensity of upsetting the status quo. So don’t anticipate a slow response from us. If you have a willing-to-do mentality, be certain that we will exceed your professional goals.

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2.0 - 5.0 years

6 - 8 Lacs

Mohali

On-site

The Role: As a Product Analyst , you will play a critical role in helping us build data-driven, user-centric features on the BotPenguin platform. You will work closely with Product Managers, Design, Engineering, Marketing, and Customer Success Teams to analyze user behavior, validate feature performance, and uncover growth opportunities through actionable insights. This is an exciting opportunity to join a high-growth product team and influence strategic decisions at the intersection of data, product design, and customer experience. What you need for this role: Education: Bachelor’s degree in Computer Science, Business Analytics, Engineering, Statistics, or related field. Experience: 2-5 years of experience in a product or data analyst role within a SaaS or tech product environment. Technical Skills: Strong expertise in MongoDB and data visualization tools (e.g., Tableau, Power BI, Metabase). Familiarity with Google Analytics, Mixpanel, Hotjar, or other product analytics platforms. Hands-on experience working with Excel/Google Sheets, building dashboards, and extracting user insights. Knowledge of product lifecycle, user funnels, A/B testing, and cohort analysis. Bonus: Exposure to Python, R, or basic scripting for data processing. Soft Skills: Excellent analytical and problem-solving skills. Strong communication and storytelling abilities—able to translate data into strategic insights. Proactive attitude with a willingness to own initiatives and drive improvements. Keen interest in product design, user experience, and tech innovation. What you will be doing: Collaborate with Product Managers to define key metrics, success criteria, and feature adoption benchmarks. Analyze platform usage, customer behavior, and market data to discover pain points and opportunity areas. Generate and maintain weekly/monthly product reports and dashboards for cross-functional teams. Design and evaluate A/B tests, feature rollouts, and experiments to improve user engagement and retention. Work with the Engineering team to ensure accurate data tracking and event instrumentation. Monitor product KPIs and proactively raise red flags for anomalies or unexpected trends. Participate in roadmap discussions, contributing insights backed by data. Assist in user segmentation and support marketing and CS teams with insights for personalized communication and retention strategies. Assist on any other related to the product development or management if required. Top reasons to work with us: Lead the architecture and evolution of a fast-growing AI product used globally. Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. Job Type: Full-time Pay: ₹600,000.00 - ₹800,000.00 per year Benefits: Flexible schedule Leave encashment Provident Fund Schedule: Day shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person

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0 years

0 - 0 Lacs

Mohali

On-site

Job Overview: The Customer Relationship Manager (CRM) is responsible for fostering long-term relationships with customers to enhance their overall experience and ensure high levels of satisfaction. This role involves managing customer interactions, addressing their needs, resolving issues, and developing strategies to improve customer retention. The CRM will collaborate closely with sales, marketing, and customer support teams to deliver personalized service and drive customer loyalty. Key Responsibilities: Customer Relationship Management: Build and maintain strong, long-term relationships with existing and potential customers by understanding their needs, addressing concerns, and ensuring satisfaction. Customer Retention Strategies: Develop and implement customer retention programs, including loyalty initiatives, feedback surveys, and engagement campaigns, to improve customer lifetime value. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person

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1.0 - 3.0 years

0 Lacs

Pune

On-site

More than just a real estate company, Triaa is a community dedicated to supporting and empowering individuals at every stage of their careers. We don't just build things; we also provide chances, encourage development, and recognise accomplishments. We are proud of the extensive training programmes we offer, which are created to give fresh talent in every sector the tools they need to succeed. By having a promotion structure that rewards individuals for acquiring new skills, we make sure that everyone has the opportunity to go up the success ladder. At Triaa, we value recognition significantly, and one of the ways we show our gratitude is by hosting an annual awards ceremony. It is an occasion to recognise exceptional work and honour the commitment of our team members who go above and beyond. But it's not all work and no play at Triaa. We plan team-building activities because we recognise the value of unity. We promote a culture of harmony and cooperation through lively discussions, high tea events, and exciting activities. Triaa is a family where every member is respected, supported, and encouraged to succeed. We are a company with an impressive 95% employee retention record and a dedication to upskilling across departments. Come live with us at Triaa, where success has no boundaries and opportunities flourish. Pre-sales Experience - 1 to 3 Years

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1.0 - 3.0 years

0 - 0 Lacs

Mumbai

On-site

About ShipDelight: ShipDelight is a dynamic and innovative logistics technology company dedicated to revolutionizing the shipping and delivery experience. We leverage cutting-edge technology to provide seamless, efficient, and reliable logistics solutions for businesses of all sizes. We are committed to leveraging technology to deliver seamless, reliable, and cost-effective logistics solutions. Job Summary: We are looking for a dedicated and proactive Key Account Executive to join our Client Support & Client Experience team. This role is crucial for nurturing and growing our relationships with key clients, ensuring their complete satisfaction with ShipDelight's logistics tech and aggregator services. You will act as the primary point of contact, driving client success and identifying opportunities for mutual growth. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for a portfolio of key accounts, building strong, long-lasting relationships and understanding their evolving logistics needs. Service Excellence & Problem Resolution: Proactively monitor client satisfaction, address concerns, and coordinate with internal operations, tech, and sales teams to resolve issues promptly, ensuring a seamless client experience. Account Growth & Strategy: Identify opportunities to expand ShipDelight's services within existing accounts, demonstrating the value of our logistics tech and aggregator solutions to drive client retention and revenue growth. Performance Monitoring & Reporting: Track key client performance metrics (KPIs, SLAs), provide regular business reviews, and present data-driven insights to clients to ensure their logistics goals are met. Qualifications & Skills: 1–3 years of experience in client servicing, account management (preferably in logistics). Strong communication and relationship management skills. Ability to multitask and follow up consistently across teams. Proficiency in Excel/Google Sheets and CRM tools. Problem-solving mindset with customer-first thinking. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Application Question(s): Your Current CTC Expected CTC Experience: Client Relatiosnhip: 1 year (Required) Language: English (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person

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3.0 years

0 Lacs

Pune

On-site

What You'll Do: The Renewal Analyst will help guide the renewal process for contracts, working with Customer Account Managers (CAMs) and other teams to ensure, accurate, and efficient contract renewals. You will manage the end-to-end renewal process, from early-stage preparation and contract reviews to finalizing the renewal quote, all while maintaining a focus on customer retention and maximizing revenue opportunities. You will collaborate with CAMs, Finance, CX, and other partners to ensure that the renewal process aligns with team goals and customer expectations. You will report to the RSA Manager. (This is an individual contributor role). What Your Responsibilities Will Be: Proactive Renewal Opportunity Management: You will work on renewal opportunities 120 days before the renewal date for Anchor contracts in both the 1st and 2nd halves of the year (H1 & H2). Work with CAMs to schedule account review calls with customers and ensure that the renewal process is aligned with customer needs. You will create the renewal presentation deck in collaboration with the CAM, ensuring all relevant details are covered. Contract Review and Price Lock Management: You will review existing and previous contracts to identify price lock conditions, ensuring that all pricing terms are following customer agreements. You will inform the CAM of any necessary changes to quote pricing based on the contract review. Discount Guidelines and Discount Grid Management: You will maintain the discount grid for each product based on usage and new pricing tiers. You will ensure CAMs are communicated on the discount grid and effect of unauthorized or excessive discounts Collaboration on Downgrades, Cancellations, and Adjustments: You will collaborate with CAMs to understand any customer-focused product downgrades or cancellations and incorporate these changes into the renewal quotes. You will help evaluate opportunities for additional discounts or adjustments for the upcoming subscription year and ensure these changes are reflected in the renewal quotes. Renewal Communication and Notifications: You will inform CAMs of all upcoming contract renewals for both halves of the year, ensuring that renewal deadlines and timelines are tracked. You will notify CAMs about products with zero or low usage within customer accounts and ensure these topics are addressed during the customer meeting to maximize engagement. Renewal Quote Creation and Customer Approval: You will collaborate with CAMs to create accurate and comprehensive renewal quotes, capturing all agreed-upon changes and adjustments. You will secure email approval from customers for renewal quotes to ensure that all terms are agreed upon before finalizing the contract. System Efficiency and Data Management: You will use Salesforce, CPQ, Gong, and Gainsight to manage renewal opportunities and ensure all data is updated and accurate ensuring processing and tracking of renewals, quotes, and customer interactions. Cross-Functional Collaboration: You will work with the CAM, Finance, CX, and Global Services Organization (GSO) to resolve issues, improve processes, and ensure that all renewal requirements are met. You will provide proactive support and insights to our teams to provide a smooth renewal process. Key Performance Indicators (KPIs): On-Time Renewals: Ensure renewals are completed 15 days before the renewal date to support our overall renewal targets. Gross Revenue Retention (GRR%): Maintain high retention rates by focusing on customer satisfaction and, accurate renewal processes. Post-Renewal Concessions: Keep post-renewal concession rates low by ensuring pricing and discounting protocols are followed. Renewal Quote Accuracy: Ensure all renewal quotes are accurate, capturing all changes made during the renewal process. Follow Discounting Grid: Maintain agreement on the discounting guidelines, ensuring discounts are within the approved grid. System Efficiency: Efficient use of Salesforce, CPQ, Gong, and Gainsight, ensuring that data is updated and renewal tasks are managed. Customer Approval: Ensure renewal quotes are sent to customers promptly and secured with email approvals promptly. What You'll Need to be Successful: Experience: 3+ years of experience in renewal management, account management, or customer success in a B2B or SaaS environment. Education: Bachelor's degree or equivalent experience . #LI-Onsite How We'll Take Care of You: Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara: We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

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5.0 years

0 Lacs

Nāgpur

On-site

Job Title: Senior HR Location: Nagpur Job Type: Full time Experience: 5 years+ Reports To: Administrative Manager & Director Only Female Candidates can apply. Job Summary: We are looking for an Senior HR to oversee various human resources functions, ensuring smooth HR operations and compliance with company policies. The ideal candidate will be responsible for recruitment, employee relations, performance management, compliance and HR administration. Key Responsibilities: 1. Recruitment & Onboarding Assist in talent acquisition, job postings, screening resumes, and coordinating interviews. Facilitate the onboarding process, including documentation, orientation, and employee training. 2. Employee Relations & Engagement Act as a point of contact for employees, addressing concerns and resolving HR-related issues. Organize employee engagement programs and team-building activities. Conduct exit interviews and analyze feedback to improve retention strategies. 3. Performance Management & Training Support performance appraisal processes and assist managers in setting employee goals. Identify training needs and coordinate learning and development initiatives. 4. HR Compliance & Policies Ensure adherence to labor laws and company policies. Maintain and update HR policies, employee handbooks, and compliance-related documentation. Handle disciplinary actions, grievances, and conflict resolution. 5. Payroll & Benefits Administration Coordinate payroll inputs and ensure accuracy in salary processing. Manage employee benefits, leaves, and attendance tracking. 6. HR Administration & Reporting Maintain employee records and HR databases. Generate HR reports and analytics for management review. Qualifications & Skills: Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field. 5 years+ of HR experience in a similar role. Strong knowledge of labor laws and HR best practices. Excellent communication, problem-solving, and interpersonal skills. Proficiency in HR software and MS Office (Excel, Word, PowerPoint). Experience with HRIS and payroll management systems. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

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5.0 years

12 - 15 Lacs

India

On-site

Job Title: Deputy Manager / Manager – GC&C Underwriting Department: GC&C Underwriting Function: Underwriting Grade: M3 / M4 Location: Zonal Office – Mumbai (HO) Reports to: AVP – GC&C Underwriting Industry Preference: General Insurance only Work Timing: 10:00 AM to 7:00 PM Work Days: Monday to Saturday Role Summary We are seeking an experienced professional to join as Deputy Manager / Manager – GC&C Underwriting, responsible for managing the underwriting of Property, Engineering, Marine, and Miscellaneous Lines of Business (LOB) under the Group Corporate & Commercial (GC&C) portfolio. The role demands a balanced approach to technical underwriting, portfolio profitability, compliance, and strategic relationship management. Key Responsibilities Handle underwriting of Property, Engineering, Marine, and Miscellaneous LOBs for the GC&C segment. Ensure prudent risk selection and adherence to technical underwriting standards. Monitor balance between top line growth and bottom line profitability. Track product-wise incurred claims and initiate corrective measures. Develop, implement, and monitor underwriting guidelines. Continuously update policies in line with market trends and company strategy. Conduct detailed risk-based analysis to ensure a healthy business mix. Focus on hazard risk analysis, retention strategy, and geographic diversification. Build and maintain relationships with brokers, intermediaries, and corporate clients. Provide technical support and contribute to business development initiatives. Ensure audit and regulatory compliance. Maintain thorough documentation and adhere to quality and control processes. Contribute to systems and process improvements for underwriting automation and efficiency. Act as a liaison for internal teams (Sales, Claims, Operations) and external partners to streamline underwriting operations. Qualifications & Experience Education: BE / B. Tech or Post-Graduation (MBA or equivalent) Experience : Minimum 5 years in General Insurance with a focus on GC&C Underwriting (Property, Engineering, Marine, Miscellaneous) Functional Skills Expertise in technical underwriting across Fire, Engineering, Marine & Miscellaneous lines Strong risk assessment and analytical capabilities Familiarity with underwriting systems and digital tools Strong interpersonal, negotiation, and stakeholder management skills Ability to interpret claims data, industry trends, and apply risk mitigation strategies Job Type: Full-time Pay: ₹1,200,000.00 - ₹1,500,000.00 per year Schedule: Day shift Application Question(s): Have you managed relationships with brokers, intermediaries, or corporate clients in an underwriting capacity? Are you experienced in ensuring audit and regulatory compliance in underwriting processes? Do you have experience in General Insurance underwriting, specifically in Property, Engineering, Marine, and Miscellaneous lines? Are you familiar with technical underwriting standards and risk assessment for GC&C portfolios? Do you have experience analyzing product-wise incurred claims and implementing corrective measures? Experience: General insurance underwriting: 5 years (Required) Work Location: In person

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5.0 years

1 - 1 Lacs

India

On-site

Job Title: Deputy Manager / Manager – GC&C Underwriting Department: GC&C Underwriting Function: Underwriting Grade: M3 / M4 Reports to: AVP – GC&C Underwriting Industry Preference: General Insurance only Work Timing: 10:00 AM to 7:00 PM Work Days: Monday to Saturday Role Summary We are seeking an experienced professional to join as Deputy Manager / Manager – GC&C Underwriting, responsible for managing the underwriting of Property, Engineering, Marine, and Miscellaneous Lines of Business (LOB) under the Group Corporate & Commercial (GC&C) portfolio. The role demands a balanced approach to technical underwriting, portfolio profitability, compliance, and strategic relationship management. Key Responsibilities Underwriting & Risk Selection Handle underwriting of Property, Engineering, Marine, and Miscellaneous LOBs for the GC&C segment Ensure prudent risk selection and adherence to technical underwriting standards Conduct detailed risk-based analysis to ensure a healthy business mix Focus on hazard risk analysis, retention strategy, and geographic diversification Portfolio & Claims Monitoring Monitor balance between top line growth and bottom line profitability Track product-wise incurred claims and initiate corrective measures Policy & Guideline Development Develop, implement, and monitor underwriting guidelines Continuously update policies in line with market trends and company strategy Stakeholder & Relationship Management Build and maintain relationships with brokers, intermediaries, and corporate clients Provide technical support and contribute to business development initiatives Compliance & Audit Ensure audit and regulatory compliance Maintain thorough documentation and adhere to quality and control processes Process Improvement & Systems Contribution Contribute to systems and process improvements for underwriting automation and efficiency Act as a liaison for internal teams (Sales, Claims, Operations) and external partners to streamline underwriting operations Qualifications & Experience Education: BE / B. Tech or Post-Graduation (MBA or equivalent) Experience: Minimum 5 years in General Insurance with a focus on GC&C Underwriting (Property, Engineering, Marine, Miscellaneous) Functional Skills Expertise in technical underwriting across Fire, Engineering, Marine & Miscellaneous lines Strong risk assessment and analytical capabilities Familiarity with underwriting systems and digital tools Strong interpersonal, negotiation, and stakeholder management skills Ability to interpret claims data, industry trends, and apply risk mitigation strategies Job Type: Full-time Pay: ₹100,000.00 - ₹125,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Do you have experience in underwriting commercial lines of insurance such as Property, Engineering, Marine, or Miscellaneous? Are you experienced in ensuring audit and regulatory compliance in underwriting processes? Are you familiar with technical underwriting standards and risk assessment for GC&C portfolios? Work Location: In person

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0 years

0 Lacs

Pune

Remote

Additional Information Job Number 25097778 Job Category Finance & Accounting Location JW Marriott Hotel Pune, Senapati Bapat Road, Pune, Maharashtra, India, 411053 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Manages the hotel’s day-to-day Accounting function, assisting the Cluster Director of Finance in providing financial leadership to the business and clear structure and direction to the Finance team. Primary responsibilities include preparation and analysis of the financial reports and reconciliations, internal and external reporting, budgeting/forecasting, audit and control, asset and liability reconciliation, working capital and cash control. CANDIDATE PROFILE Education and Experience Full/part-qualified accounting qualification or Bachelor's degree (B. A.) from four-year College or University; or three years related experience and/or training; or equivalent combination of education and experience. Hotel accounting experience is essential, operational experience is also preferred but not essential. SKILLS AND KNOWLEDGE Hotel Operational Finance knowledge – previous Asst DOF or smaller hotel Director of Finance Numeracy - using mathematics to solve problems, calculations, presentations etc. Computer Skills – Strong computer skills, particularly Excel and preferably Opera, PeopleSoft, Micros Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data. Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control (e.g., accounting and budgeting). CORE WORK ACTIVITIES Achieving Business Results Supports strategies and conducts activities to drive financial results, guest satisfaction, human capital index and market share. Effectively manages the day to day operation of Accounting to execute finance and accounting responsibilities for the property. Assists the Cluster DOF in developing the annual business plan, budgets, forecasts, financial reports, tax compliance, and profit and loss statements. Works through own team and influencing department managers to ensure appropriate controls are in place to manage business risks. Assists in the hiring of accounting associates, and development and retention of a diverse high caliber workforce to provide strong functional expertise to the property and the discipline. Sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. Supporting Profitability and Revenue Goals Meets Report Delivery Deadlines – Submits reports in a timely manner, ensuring delivery deadlines. Verifies P&L Accuracy Verifies that profits and losses are documented accurately, in line with Marriott Processes and procedures. Communicates with and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Demonstrates leadership by using interpersonal and communication skills to lead, influence, and encourages others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Achieves and and exceeds goals including performance goals, budget goals, team goals, etc. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Develops specific goals and plans to prioritize, organize, and accomplish work and the work of the finance team. Generates and provides accurate and timely results in the form of reports, presentations, etc. Analyzes information and evaluates results to choose the best solution, solve problems and make decisions.. Informs and/or updates the executives, peers and subordinates on relevant information in a timely manner. Verifies that all Taxes are current, collected and/or accrued. Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Processes information; compiles, codes, categories, calculates, tabulates, audits, or verifies information or data. Evaluates information to determine compliance with standards, using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Updates and uses relevant knowledge, keeps up-to-date technically and applying new knowledge to job. Assists in Conducting Strategic Planning and Decision Making Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors. Advises the Cluster Executive committee on existing and evolving operating/financial issues. Provides on going analytical support (e.g. monitoring the operating department’s actual and projected sales and profit and coaches management team to ensure financial goals are met and opportunities are identified and addressed). Provides assistance to the Cluster DOF in developing the annual business plan, budgets and monthly forecasts. Provides analytical support during budget reviews to identify cost saving and productivity opportunities. Provides direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization. Orients hotel managers to the accounting function and coaches to effectively manage their department’s financial performance. Produces accurate and timely financial reports to support effective decision making. Provides meaning or context to the financial results. Verifies that the P&L is accurate (i.e., costs are properly matched to revenue, costs are recorded in the proper accounts) and statements are delivered to appropriate individuals in a timely manner. Managing Projects and Policies Maintains a strong accounting & operational control environment to safeguard assets improve operations and profitability and manage business risks. Produces accurate forecasts that enable operations to react to changes in the business. Reconciles balance sheet and ensures account balances are current and supported by appropriate documentation in accordance with SOPs. Managing and Conducting Human Resource Activities Facilitates critique meetings to review results with management team. Celebrates successes and publicly recognizes the contributions of team members. Leverages strong functional leadership and communication skills to influence the management team and to lead own team. Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. Creates a working environment that enables the retention of top talent and where individuals perform at their best. Verifies that team members are cross-trained to support successful daily operations. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Encourages open dialogue between team members. Assigns team members and other department managers clear accountability to accomplish goals. Uses all available on the job training tools for associates. Manages internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently. Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Generates and reviews financial reports that are linked to the plan’s financial goals. Verifies that tax rates used for sales/use tax are current and proper amounts are collected and/or accrued. Completes adhoc requests from Cluster DOF & Assistant Cluster DOF. OTHER Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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3.0 - 5.0 years

0 - 0 Lacs

Mumbai

On-site

What will do (Essentials) ● Responsible for new business development, renewal and expansion of our existing/new contracts driving revenue growth. ● Identify additional renewal/upgrade opportunities for products and services. ● Generate accurate forecasts and sales activity reports as required. ● Present Products and Services to your client base to generate revenue growth. ● Contact potential clients and explore new business opportunities as per the defined customer segments. ● Focus on customer retention to aid in the achievement of expected performance. ● Arrange and lead product demonstrations. ● Develop quotes and proposals for clients. ● Frequent communication of business reports including sales updates to your respective manager. ● Explore Cross-selling opportunities. What you bring to the role (Education & Experience) ● 3-5 years’ experience in customer-facing environments such as sales, account management or similar roles. ● Prior quota carrying sales in the fields of at least one of the following: SaaS sales, B2B sales, technology product sales etc. ● Experience developing new business and enhancing strong client relationships. ● Demonstrated track record of consistent leading KPIs related to customer acquisition and retention. ● Graduation is the least qualifying criteria. Knowledge / Skills / Abilities Required ● 3-5 years of relevant experience in sales. ● Experience in B2B/SaaS selling will be an added advantage. ● Ability to successfully generate sales via research, outbound calling, email initiatives etc ● Detailed understanding of the market and customer behaviours. ● Tech Savviness. ● Excellent verbal and written communications skills ● Social selling. ● People skills and ability to communicate with multiple stakeholders with varied expectations and objections. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Work Location: In person

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1.0 years

0 - 0 Lacs

Mumbai

Remote

Company: Smartway Entertainment Location: Mumbai, Maharashtra (Remote – Work from Home) Must currently reside in Mumbai / Female Candidates (mandatory) Job Type: Full-time Salary: ₹10,000 – ₹20,000 per month Additional Pay: Commission + Performance Bonus Job Role: Outbound Sales Executive (Telesales) We are seeking enthusiastic and confident female candidates currently residing in Mumbai to join our remote team. The role involves making outbound cold calls to potential clients interested in selling products online. Such as Amazon, fiipkart, myntra, meshoo, tata cliq, jiomart, any other. Note: This is a work-from-home position, but candidates must be willing to visit the Mumbai office occasionally for training or meetings . Key Responsibilities: Make outbound cold calls to potential marketplace sellers. Explain subscription-based e-commerce services. Guide clients through onboarding and selling on platforms like Amazon and Flipkart. Handle client queries with professionalism and clarity. Follow up on leads, maintain sales pipeline, and close subscriptions. Record call outcomes, leads, and sales conversions in MS Excel or CRM . Build long-term relationships to drive client retention and upselling. Achieve daily/weekly targets for calls and conversions. Requirements: Gender: Female candidates only (mandatory) Location: Must currently reside in Mumbai (mandatory) Excellent communication skills in English and Hindi . 1 to 3 years of experience in cold calling/telesales (preferred). Strong persuasion and negotiation abilities. Basic knowledge of platforms like Amazon, Flipkart, Meesho, JioMart , etc. (preferred). Comfortable using MS Excel, MS Word, Google Sheets, Email . Must have a working laptop/PC , Android smartphone , and reliable internet connection . Willingness to attend occasional in-person training or meetings at the Mumbai office. Perks & Benefits: Fixed salary + performance-based incentives Commission on achieving sales targets Exposure to the growing e-commerce industry Learning & development through in-office sessions Work Schedule: Day Shift , Full-time (Monday to Saturday) About the Company: Smartway Entertainment is a Mumbai-based e-commerce service provider that helps businesses sell their products on leading online platforms like Amazon, Flipkart, Myntra, Snapdeal , and others. With over 15 years of industry experience , we support sellers across India and 39 countries worldwide , offering services such as product listing, cataloging, account management, sponsored ads, and e-commerce training. Vision: To assist businesses in climbing the ladder of the digital world. Mission: To transform Indian business structures through digitalization. Office Address (For Occasional Visits): Smartway Entertainment C-204 Synthofine Estate, Near Pravasi Estate, Next to Synergy, Off Aarey Road, Goregaon East, Mumbai – 400063 How to Apply: Interested candidates can apply through Indeed. Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Work from home Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Language: English (Preferred) Work Location: Remote Application Deadline: 30/06/2025

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0 years

0 Lacs

Mumbai

On-site

tern – HR Operations About us WRI India, an independent charity legally registered as the India Resources Trust, provides objective information and practical proposals to foster environmentally sound and socially equitable development. Through research, analysis, and recommendations, WRI India puts ideas into action to build transformative solutions to protect the earth, promote livelihoods, and enhance human well-being. We are inspired by and associated with World Resources Institute (WRI), a global research organization. Currently over 250 researchers are working with WRI India in our offices at Delhi, Mumbai and Bengaluru. Our mission and values: WRI’s mission is to move human society to live in ways that protect Earth’s environment and its capacity to provide for the needs and aspirations of current and future generations. Our values are shared ideals that bind us together: Integrity, Innovation, Urgency, Independence and Respect. Our culture: WRI is committed to advancing gender and social equity for human well-being in our mission including equal opportunities in employment. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sex, national origin, age, caste, marital status, sexual orientation, gender identity and expression, disability, or protected Veteran status. Job Highlight: The Office Assistant at the India Resources Trust (IRT) provides administrative support to the office and staff, ensuring the smooth running of the office and the efficient functioning of the organization. Overview for Operations WRI Operations team supports the crucial front-line work of the organization, they directly interact and work with donors, partners, government agencies, statutory bodies, trustees, vendors, and Consultants in fielding their inquiries, providing support at all the fronts and solving problems. So that the WRI programs can be implemented without any hurdles and the program staff and researchers can develop high quality research documents, plans and implement the programs at the field level. WRI operations team consists of various functions such as Budget and Finance, Grants and Contracts, Legal Counsel, Human Resource, IT and Facilities management. Each role comes under the purview of operations and each function lead reports to the Director Operations and Director Operations report to the CEO of the Organization. WRI Operations team strive for operational excellence across all functions starting with the operations, retention and management of WRI’s staff, our most important asset. We manage our endowment, the contributions entrusted to us, and our facilities in ways that are in line with our values and advance our mission. We maintain strict budgetary planning and financial controls to ensure that all contributions are managed in compliance with donors’ wishes. Position Overview WRI India is seeking a highly motivated HR Intern with a genuine interest in Human Resource Management to support our recruitment related projects. The selected candidate will be responsible for assisting the team with the tasks below including contributing to special projects as assigned. This opportunity will help you to gain valuable experience and skills in HR, while being supported by the team. Roles and Responsibilities: Assisting in auditing HR and creating groundwork for HR analytics by completely automating the Staff documentation. Streamlining HR operations for better effectiveness. Assisting on HR projects that will require research Streamlining the Personal File Streamlining the Online Documents Validating Master Data with physical documents Preparing MIS Reports Qualification and Requirements: Bachelor’s degree in Human resources or currently pursuing Masters in the same field. Basic Excel proficiency Strong interest in pursuing HR Excellent written and oral communication skills Strong interpersonal and problem-solving skills Ability to maintain confidentiality of HR documents and other personal information. Duration: 3 Months Location : Mumbai, India Start date: At the earliest To Apply: Only Qualified applicants should apply online at https://jobs.jobvite.com/wri/jobs . All applications must be submitted online through this career portal in order to be formally considered. List of Documents to be attached: Cover Letter Resume Only shortlisted applicants will be contacted for interview purpose. Only shortlisted applicants will be contacted for interview purpose. Finalized candidate will be required to take a writing/analytical test. Diversity, Equity, and Inclusion (DEI) @WRI India WRI India values and promotes diversity, equity and inclusion across all areas of our work and workforce. Integrating these values into our actions fosters a progressive and collaborative culture and can also enhance our impact. It is our responsibility to create a welcoming working environment for people of diverse cultures, backgrounds and experience to learn together. We are responsible for fostering a safe and inclusive workplace where questions, concerns and information about diversity, equity and inclusion are part of our ongoing dialogue and development. Learn more about WRI India’s commitment to Diversity, Equity, and Inclusion (DEI). Click Here

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7.0 years

5 - 12 Lacs

Navi Mumbai

On-site

Position - Client Engagement Specialist Location: Navi Mumbai Experience - 7+ years Key Responsibilities: 1. Manage and enhance post-sales client relationships 2. Upselling and cross-selling to existing clients 3. Drive client retention and contract renewals 4. Engage with decision-makers to build better connections 5. Present products and services to clients 6. Gather market feedback for possible upgrades 7. Coordinate with internal teams to ensure client delight 8. Achieve revenue targets via strategic selling 9. Propose and close renewal hikes Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹1,200,000.00 per year Work Location: In person

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10.0 years

30 - 50 Lacs

Mumbai

On-site

Marketing Strategy & Execution: Develop and implement comprehensive marketing strategies aligned with business objectives. Brand Building: Strengthen Fynd’s brand positioning, ensuring consistency in messaging and customer experience. Growth & Performance Marketing: Drive customer acquisition and retention through data-driven digital marketing campaigns (SEO, SEM, social media, influencer marketing, etc.). Content & Communications: Oversee content creation, PR, and external communications to enhance brand visibility. Customer Insights & Analytics: Leverage data analytics to track performance, optimize campaigns, and enhance user experience. Partnerships & Collaborations: Establish strategic partnerships with brands, agencies, and influencers to expand reach. Leadership & Team Management: Build and mentor a high-performing marketing team. - 10+ years of experience in marketing, with a strong background in digital marketing, brand strategy, and growth marketing. - Min 10 yrs experience experience in a Marketing leadership role. - Min 4 years of team management experience. - Proven track record in e-commerce, retail, or technology-driven companies. - Hands-on experience with marketing tools, analytics platforms, and automation systems like Google Ads, Google analytics etc. - Only candidates who have worked from In house teams eligible. - Strong leadership skills with experience in managing and scaling teams. - Exceptional communication and analytical skills. - Job stability with a min of 2 years in an organisation. Job Type: Full-time Pay: ₹3,000,000.00 - ₹5,000,000.00 per year Schedule: Day shift Work Location: In person

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3.0 - 5.0 years

0 Lacs

Pune

On-site

More than just a real estate company, Triaa is a community dedicated to supporting and empowering individuals at every stage of their careers. We don't just build things; we also provide chances, encourage development, and recognise accomplishments. We are proud of the extensive training programmes we offer, which are created to give fresh talent in every sector the tools they need to succeed. By having a promotion structure that rewards individuals for acquiring new skills, we make sure that everyone has the opportunity to go up the success ladder. At Triaa, we value recognition significantly, and one of the ways we show our gratitude is by hosting an annual awards ceremony. It is an occasion to recognise exceptional work and honour the commitment of our team members who go above and beyond. But it's not all work and no play at Triaa. We plan team-building activities because we recognise the value of unity. We promote a culture of harmony and cooperation through lively discussions, high tea events, and exciting activities. Triaa is a family where every member is respected, supported, and encouraged to succeed. We are a company with an impressive 95% employee retention record and a dedication to upskilling across departments. Come live with us at Triaa, where success has no boundaries and opportunities flourish. Jr. Quality Engineer Experience - 3 to 5 Years

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0 years

0 Lacs

Mumbai

On-site

Mumbai, Maharashtra Work Type: Full Time CometChat Overview Our mission: Fuel customer growth through meaningful user-to-user engagement. CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth. With CometChat's ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user to user communication module. Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and Matchstick Ventures. CometChat raised a Series A round from Signal Peak Ventures. Beyond the market validation, we are fueled by real customer validation serving over 50K customers across the globe in several verticals ranging from dating apps, telehealth apps, and internet marketplaces to thriving global communities. With solid financials, strong organic growth, and increasing demand for in-app communication platforms, we are in an exciting rapid-scale phase. A global business from the start, we have 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai offices. We are proud of our team and are always looking to expand our tribe! CometChat’s Mission Fuel customer growth through meaningful user to user engagement. CometChat’s Products CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are–whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users. We’re actively expanding our platform to include and enhance AI-driven capabilities like onboarding assistants, real-time content moderation, and AI Agents that enhance user safety, guidance, and engagement. Our new Visual Builder enables teams to go from idea to live product faster than ever — with minimal lines of code. Together, these innovations are shaping the next generation of in-app communication. Quickly build a reliable & full featured chat experience into any mobile or web app Fully customizable SDKs and API designed to help companies ship faster At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more! With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward. CometChat’s solutions are perfect for every kind of user to user chat (groups & 1:1) including: Social community – Allowing people in online communities to interact without moving the conversation to another platform Marketplace – Enabling communications between buyers and sellers Events – Bringing thousands of users together to interact without diminishing the quality of the experience Telemedicine – Making connections between patients and providers more accessible Dating – Keeping people engaged while they connect with one another And more! Collaborate closely with our product and engineering teams to deliver AI-powered Onboarding , Moderation , and AI Agent Experiences that redefine user-to-user interactions. You will help craft the building blocks for a platform where AI becomes a native part of the conversation/platform. CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high growth team! Position Overview & Priorities We are seeking a skilled React.js Developer to join our dynamic team to lead the development of our UI Kit built on the React framework. As a React Developer at CometChat, you will be instrumental in crafting high-quality, reusable, and scalable UI components that will integrate seamlessly into our client projects. This role involves extensive coding and requires a deep understanding of the React ecosystem, proactive problem-solving skills, and a keen eye for design. Primary responsibility would be: Actively engage in a hands-on, development-heavy role that involves extensive coding using React.js and other related technologies. Develop and maintain the CometChat UI Kit using React.js, ensuring it is scalable, responsive, and accessible. Collaborate with the design team to implement modern web designs into functional and reusable components. Optimise UI components for maximum performance across a vast array of web-capable devices and browsers. Write clean, maintainable, and efficient code that adheres to industry best practices. Participate in code reviews and provide constructive feedback to team members. Work closely with the product management team to understand end-user requirements and translate them into pragmatic and effective technical solutions. Stay up-to-date with emerging trends and advancements in React.js development, proposing and implementing new technologies or methodologies that will enhance our product offerings. Provide technical leadership and mentorship to junior developers, fostering a collaborative and inclusive team environment. Work Location In Office, Chembur, Mumbai Prioritized Experiences and Capabilities Proven experience in React.js development, with a deep understanding of hooks and lifecycle methods in React. Strong understanding of JavaScript ES6+, HTML5, and CSS3. Experience with state management patterns and solutions (e.g., Redux, Context API) Familiarity with modern front-end build pipelines and tools such as Webpack, Create React App, and Git. Experience with responsive and adaptive design principles. Excellent problem-solving skills and attention to detail. Strong communication and teamwork skills. Good to have Experience with TypeScript. Prior experience working on commercial UI kits or frameworks. Experience in writing robust unit tests and test cases. A portfolio of UI/UX design work for both web and mobile platforms.. Knowledge of RESTful APIs and real-time technologies (e.g., WebSockets). Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience. Here are the values that act as a guardrail of our execution culture: Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed. Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place. Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn. Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around. Interview Process Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat’s founders and key stakeholders, we’ll want to learn more about your strategic and functional expertise, and your passion. We hope that you’ll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.

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4.0 years

0 Lacs

Bengaluru, Karnataka, India

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Job Requirements Role/Job Title: Relationship Manager-Kisan Credit Card Function/Department: Rural Banking Job Purpose The role entails providing financial solutions to meet the requirements of the KCC customers and ensure value added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for NTB clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives. Responsibilities Roles & Responsibilities: Responsible for increasing liabilities size of relationship via balances in accounts of existing KCC customers and enhancing customer profitability by capturing larger share of wallet. Review the inflows and outflows in the mapped accounts and also proactively identify potential business opportunities. Establish closely connect with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings. Generate new sales leads for KCC customers through referrals from existing clients, brokers, etc. Responsible for acquiring new customers for KCC with a detail understanding of Credit assessment. Leverage knowledge on Liability, Fx, Trade and Client Relationship, Delinquency management, Relationship management and Analytical mind-set to increase volume of business. Managing portfolio effectively through continuous monitoring of accounts and renewals enhancement, retention and ensure Portfolio Hygiene with minimal open deferral and covenants. Develop a superior working relationship with Branch banking for cross leveraging and synergy optimization and work within the Overall Bank Eco System with other Stakeholders. Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers. Recommend process changes in order to improve service efficiency and quality across the branch network. Demonstrated Ability in sales planning and conceptualize promotions and marketing initiatives. Understanding of Financial statements, Credit Assessment and title- security documents. Managerial & Leadership Responsibilities Attract and retain best-in-class talent for key roles in their reporting structure. Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements. Enable teams to drive growth targets by providing necessary support. Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management. Experience: 4+ years of relevant experience. Show more Show less

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2.0 - 10.0 years

0 Lacs

Bengaluru

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Line Manager, Process Automation MAKE YOUR TALENT COUNT AT NNE WE ARE EXPERTS IN END-TO-END PHARMA ENGINEERING AND OUR SUCCESS IS BUILT ON OUR RELATIONSHIPS, BOTH WITH OUR COLLEAGUES AND OUR CUSTOMERS. IF YOU WANT TO WORK ON PROJECTS SHAPING THE FUTURE OF SUSTAINABLE AND INTELLIGENT PHARMA FACILITIES, NNE IS THE PLACE TO BE. Imagine using your expertise to help build the world's largest pharmaceutical facilities... Work with us Imagine using your expertise to help build the world's largest pharmaceutical facilities - The pharmaceutical industry is rapidly growing, and with large-scale projects come complex challenges, which means you have the opportunity to develop with each new task. We are looking for determined and dedicated Line Manager for Process Automation, to in-spire and develop people so that our customers receive the best-in-class consultancy for their projects. We offer an exciting project environment that allows you to continue growing with new ways of working. We do not expect you to know it all, as we ourselves need to develop and be open-minded to constantly find the right solutions. We are ready to welcome our new colleague(s) with a professional onboarding program and internal courses and training that keep our biggest asset – you – developed for the long run. What do I need to bring? As a Line Manager for Process Automation, you'll be working with a motivated, multi-functional team where, you'll be: Responsible for all operating activities within the department/discipline: All prepared proposals and executed projects as well as appropriate staffing plans, resource push/utilisation optimisation, and customer and project follow-up. Developing people, ensuring that the discipline competences of the department match customer and market needs Supporting the development of the country/regional business plans with discipline- specific knowledge. Constantly striving to execute smarter by ensuring that the department applies man-datory standards. Ensure that employees utilize existing best practices and partici-pate in global knowledge sharing through COIs. Ensuring passion and a high degree of employee engagement. Securing execution/work flows as per agreed time, quality, and expectations. Demonstrating leadership by ensuring that the department constantly strives for an optimal development of both the processes - critical competences and customer rela-tions. Be a role model by having a global mind-set and support necessary changes by cooperating across organizational as well as geographical boundaries. Hiring & Onboarding, Team Management. Responsible for key employee retention and employee survey goals for the depart-ment Ensuring PDP feedback from relevant project managers for the employees. Who you are At NNE, we care about who you are as a person. In the end, how you work, and your energy, is what impacts the work we do as a team. As a person, you are: Focused on delivering outstanding business results while keeping the team engaged and motivated. Having a positive approach and can be persistent when facing challenges. Robust in personality with a strong business drive Customer-oriented and focused with strong professional business service orientation Excellent in communication, collaboration, and leadership skills Are curious and open-minded to learn new things. The miles you’ve walked. To apply for the position there are some things that are needed, and others are a bonus. We believe these qualifications are needed for you to do well in this role: You have at least twelve years of total experience with 2-10 years of people man-agement experience. You have Fluency in business English and one other local language is a prerequisite. Deep knowledge within the given discipline (related to pharma business or engineer-ing consultancy). Knowledge of S88, GAMP guideline, GxP regulation (good to have), Good understanding of CD, BD, DD, FAT, SAT, UAT and qualification stages. You have a degree in engineering or a similar technical field. Proven track record of strong performance Together we shape the future of pharma engineering. ... How to Apply: Apply Now: Use this button if you are ready to submit your application for this job position. Click "Apply Now" to start the application process through our online recruitment system. Connect with Us: Use this button if you want to stay updated with future job opportunities or have general inquiries. Click "Connect with Us" to submit your contact details and receive notifications about upcoming roles and company news. Deadline of application is September 12 th 2025 Questions before applying? Please contact Akshetha B Yadwad on AZXY@nne.com

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Exploring Retention Jobs in India

The job market for retention roles in India is growing rapidly as companies recognize the importance of retaining customers and employees. Retention professionals play a crucial role in developing strategies to keep customers engaged and satisfied, ultimately leading to increased loyalty and revenue for the company.

Top Hiring Locations in India

  1. Bengaluru
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for retention professionals in India varies based on experience level. Entry-level positions typically start at around INR 3-4 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.

Career Path

In the field of retention, career progression often follows a path from Retention Executive to Retention Manager to Retention Director. Along the way, professionals may also specialize in areas such as customer retention, employee retention, or membership retention.

Related Skills

In addition to expertise in retention strategies, professionals in this field often benefit from skills in data analysis, customer relationship management (CRM) software, communication, and problem-solving.

Interview Questions

  • What strategies would you implement to reduce customer churn? (medium)
  • How do you measure the success of a retention campaign? (basic)
  • Can you give an example of a successful customer retention program you implemented in the past? (medium)
  • How do you handle difficult customers who are at risk of churning? (medium)
  • What tools or software do you use to track customer retention metrics? (basic)
  • How do you prioritize retention efforts when resources are limited? (medium)
  • Can you explain the concept of customer lifetime value (CLV) and its importance in retention? (advanced)
  • How do you stay updated on current trends in customer retention? (basic)
  • Describe a time when you had to turn around a situation where a customer was on the brink of leaving. (medium)
  • How do you collaborate with other departments, such as marketing or sales, to improve customer retention? (medium)
  • What KPIs do you track to measure the effectiveness of your retention strategies? (basic)
  • How do you handle customer feedback to improve retention rates? (basic)
  • Can you give an example of a successful employee retention program you implemented in a previous role? (medium)
  • How do you segment customers for targeted retention efforts? (medium)
  • Describe a time when you had to deal with a particularly challenging customer retention issue. How did you resolve it? (advanced)
  • How do you ensure that retention efforts are aligned with the overall business goals and objectives? (medium)
  • What role does personalization play in customer retention strategies? (basic)
  • How do you handle customer objections to your retention efforts? (medium)
  • Can you walk us through your process for creating a customer retention plan from start to finish? (medium)
  • How do you analyze customer feedback to identify trends and opportunities for improvement? (basic)
  • What role does communication play in successful customer retention efforts? (basic)
  • How do you handle customer data to ensure privacy and compliance with regulations? (medium)
  • Describe a time when you had to deal with a sudden increase in customer churn. How did you address the situation? (advanced)
  • How do you adapt your retention strategies to different target audiences or customer segments? (medium)
  • What metrics do you use to evaluate the success of a retention campaign? (basic)

Closing Remark

As you explore opportunities in the retention job market in India, remember to showcase your expertise in developing effective strategies that keep customers and employees engaged. By mastering the skills and knowledge required for retention roles, you can confidently prepare for interviews and excel in your career growth. Good luck!

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