10823 Retention Jobs - Page 38

Strategic Learning Leadership Design and implement a group-wide learning and development strategy that supports organizational goals and brand values. Align training programs with guest experience objectives, brand audits, and operational excellence. Lead the L&D agenda across multiple properties, customizing initiatives based on hotel-specific needs while maintaining consistency. Program Design & Delivery Develop property-level and corporate training modules in areas such as onboarding, guest service, leadership, compliance, and departmental skills. Roll out brand-mandated training programs and ensure property-wise adherence and documentation. Facilitate Train-the-Trainer (TTT) sessions and build L&D capability within each hotel. Talent & Leadership Development Identify high-potential talent and build structured development programs to support career progression and succession planning. Launch leadership academies, supervisory development tracks, and mentoring frameworks across the group. Monitoring & Evaluation Define KPIs for learning effectiveness (ROI, guest satisfaction impact, staff retention, audit scores). Conduct periodic Training Needs Analysis (TNA) with hotel HR and departmental leaders. Benchmark with industry best practices and innovate learning formats (e.g., blended learning, e-learning, mobile learning). Compliance & Reporting Ensure training compliance for statutory and brand audits (e.g., POSH, fire safety, FSSAI, data privacy, hygiene). Maintain central L&D dashboards, training calendars, and learning impact reports for senior management. Stakeholder Engagement Collaborate with General Managers, HR Business Partners, and Department Heads to integrate learning with business performance. Build partnerships with external vendors, training institutes, and certifying bodies. Show more Show less

Job Description: Job Title: Sales & Marketing Location: Delhi (NCR ) Qualification: Any Graduation Years of Experience: 1 yr -3 yrs Salary Package: 1.5 LPA -3 LPA Required Skills: ◆ Product and Service Knowledge . ◆ Client acquisition and retention . ◆ Closing Sales ◆ Time management & Management Skills . Job Responsibility: ◆ Use of various sales method ( Cold Calling ,Strategic Sales, Direct sales ) ◆ Develop new sales strategies and models based on market evaluation. ◆ Research, track, maintain and generate B2B leads. ◆ Evaluate client needs & build long lasting relationships . ◆ Meet clients directly face- to - face and make them understand about the service Interested Candidates can call and share their updated resume on WhatsApp:- Ph. No. :- 9996482201,9996207022 E-mail :- mavenrecruitment01@gmail.com Job Type: Full-time Pay: ₹150,000.00 - ₹300,000.00 per year Schedule: Day shift Language: Hindi (Preferred) Work Location: In person

Job description Overview: As a Business Development Executive, you will be responsible for generating new business opportunities, developing strategies to expand the company's client base, and fostering strong relationships with existing and potential clients. You will collaborate closely with sales, marketing, and product teams to identify market trends, assess customer needs, and develop effective strategies to drive revenue growth. Key Responsibilities: Identify New Business Opportunities: Conduct market research to identify potential clients and market trends. Prospect and generate leads through various channels, including networking, cold calling, and online research. Analyze industry trends and competitor activities to identify potential areas for business expansion. Develop and Implement Sales Strategies: Develop comprehensive sales strategies to meet or exceed revenue targets. Create and deliver persuasive sales presentations to potential clients. Collaborate with sales and marketing teams to develop promotional materials and campaigns. Build and Maintain Client Relationships: Cultivate strong relationships with existing clients to ensure customer satisfaction and retention. Establish rapport with key decision-makers and stakeholders within client organizations. Act as a trusted advisor to clients, providing them with insights and solutions to address their business needs. Negotiate and Close Deals: Negotiate terms and contracts with clients to secure profitable business deals. Handle objections and address concerns raised by clients during the sales process. Close sales and achieve agreed-upon revenue targets within specified timelines. Collaborate Cross-Functionally: Collaborate with internal teams, including sales, marketing, product development, and customer service, to ensure alignment on business objectives and strategies. Provide feedback to product teams based on market insights and customer feedback to drive product enhancements and improvements. Track and Analyze Sales Performance: Maintain accurate records of sales activities, customer interactions, and deal status using CRM software. Analyze sales data to identify trends, evaluate the effectiveness of sales strategies, and make recommendations for improvement. Qualifications and Skills: Plus two or Bachelor's degree in Computer application, BBA, B-Tech Strong communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders. Excellent negotiation and presentation skills. Strategic thinker with the ability to analyze market trends and develop innovative sales strategies. Results-oriented with a focus on achieving revenue targets and driving business growth. Proficiency in CRM software and Microsoft Office Suite. Additional Requirements: Willingness to travel as needed. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Adaptability and flexibility to respond to changing business priorities and market conditions. Job Types: Full-time, Permanent Pay: ₹120,000.00 - ₹300,000.00 per year Schedule: Day shift Ability to commute/relocate: Perintalmanna, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): 1. Are you located in Kerala? 2. Do you belong to any of the following districts : Calicut, Malappuram, Palakkad, Thrissur? If your answer is "no" to any of the above questions, Please don't apply for this job. Work Location: In person Job Types: Full-time, Permanent Pay: ₹10,000 - ₹18,000per month Schedule: 9-5 pm Ability to commute/relocate: Perintalmanna, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): 1. Are you located in Kerala? 2. Do you belong to any of the following districts : Calicut, Malappuram, Palakkad, Thrissur? If your answer is "no" to any of the above questions, Please don't apply for this job. Experience: Fresher Vacancy Work Location: Perinthalmanna Job Type: Permanent Pay: ₹10,000.00 - ₹18,000.00 per month Benefits: Commuter assistance Paid sick time Schedule: Day shift Supplemental Pay: Yearly bonus Education: Bachelor's (Preferred) Work Location: In person

About Company Founded in 2021, Graviti Properties is as a full spectrum real estate advisory and portfolio management company, offering a comprehensive range of services tailored to the needs of client. With a commitment to delivering ROI driven solutions. The company operates as a professional wealth manager, deeply understanding the unique requirements, perceptions, and both emotional and economic needs of its clientele, with a particular focus on High -Net -Worth Individuals (HNIs) and Ultra High Net. We are looking for a detail-oriented and proactive Collection & CRM Executive to manage client relationships, follow up on payments, and ensure timely collection of dues. The role involves client coordination, data management, and after-sales service to enhance client satisfaction and retention. Location - BKC/Wadala Responsibilities Collections: Follow up with clients for due and overdue payments via calls, emails, and visits if required. Maintain and update collection reports regularly. Coordinate with the accounts team for reconciliation of payments. Share payment reminders and ensure timely follow-ups. Address payment-related client queries professionally and promptly. Customer Relationship Management (CRM): Act as the primary point of contact for customers post-sale. Maintain accurate records of customer interactions, issues, and resolutions. Ensure customer satisfaction by resolving complaints and queries efficiently. Update CRM software with relevant data for communication tracking. Coordinate with internal departments (sales, accounts, legal) for smooth handovers and documentation. Key Skills & Requirements: Bachelor's degree in Business Administration, Commerce, or related field. 2–4 years of experience in real estate collections or CRM roles. Strong communication and interpersonal skills. Good knowledge of MS Excel and CRM software. Knowledge of real estate processes, documentation, and payment terms is a plus. Show more Show less

Business Development: Customer Relationship Management: Develop and maintain strong, long-term relationships with key client’s stakeholder in the Electric Vehicles and Battery OEMs through: 1. Understanding the customer’s organization and decision making process 2. Understands the customers’ business model and business environment as well as the competitive environment of the customer 3. Conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery Strategic Planning & Account Growth: 1. Conduct market research to understand industry trends, competitive landscape, and customer needs. 2. Develop and implement strategic account plans tailored to each key client, aligning with their business goals and objectives. 3. Identify opportunities for account growth and new business within existing key accounts, working to achieve sales targets and objectives Client Acquisition and Management: 1. Build and maintain relationships with key stakeholders, including manufacturers, suppliers, and regulatory bodies. 2. Develop proposals and negotiate contracts to secure new business and partnerships. 3. Lead negotiations and contract renewals with key clients, ensuring mutually beneficial terms and conditions 4. Monitor client satisfaction and address any issues or concerns promptly, ensuring a high level of customer satisfaction and retention Cross-Functional Collaboration: 1.Work closely with internal teams, including marketing, product development, and customer support, to deliver exceptional service and solutions to key clients. 2. Effectively hands over and transitions new business into operations to ensure that customer requirements and commitments are met Product and Service Development: 1. Work closely with R&D and operational teams to align business development efforts with product and service innovation. 2. Provide market feedback to help shape product offerings and service improvements. Reporting: 1. Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting) Qualifications: 1. MBA (Marketing) or Bachelor’s degree in Business Administration, Engineering 2. 10+ years of experience in business development, sales, or a related role within the Automotive or Automotive chemicals or Recycling industry, with a focus on battery value chain being highly desirable. 3. Strong understanding of the battery recycling process, industry regulations, and market dynamics. 4. Proven track record of successfully managing client relationships and closing deals. 5. Excellent communication, negotiation, and presentation skills. 6. Competitive in nature, will drive opportunities to a win 7. Willingness to travel as needed to meet with clients and attend industry events Show more Show less

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Relationship Account Management team is focused on driving long-term partnerships with MongoDB’s mature customers, creating expansion & evangelism in the process. This team was established 10 months ago and continues to grow and scale with our expansion to APAC. We are looking for someone who can thrive with a high level of ambiguity and change while maintaining a customer centric approach at scale for our customers based in India. Individuals in the Relationship Account Manager (RAM) role have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success. In this role you will act as the primary point of contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio. As a Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between. Experience: 3+ years of quota- carrying Account Management or New Business sales experience; SaaS or technology background; demonstrated ability and interest in managing client relationships end-to-end; has held responsibility for clients with complex use cases and multiple stakeholders across renewal, upsell and expansion into new business units; excels at juggling competing priorities while executing on targets and KPIs We are looking to speak to candidates who are based in Bengaluru office for our hybrid working model. Our ideal candidate will have 5+ years of work experience, of which at least 3+ years of quota-carrying experience in Sales or Account Management, or similar customer-centric role with direct revenue responsibility A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention The ability to execute on activity and pipeline expectations and published standards of excellence Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role Demonstrated ability to articulate the value of a complex enterprise technology A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts The ability to work in a fast paced environment The acumen for leveraging tools and data sets to gain insight into your clients use of MongoDB An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Solutions Architects, Professional Services, Tech Services, Deal Strategy, Legal etc Prior exposure to database, cloud and infrastructure technology is a plus On a given day in this role you will Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy Proactively identify, qualify and nurture relationships within your accounts to expand stakeholder footprint and elevate MDB as a strategic partner Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal base Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews Own and deliver an accurate forecast of your business week over week; quarter over quarter Leverage data signals and proactive outreach to identify and address potential risk within your portfolio Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. *MongoDB is an equal opportunities employer.* Req ID -425381 Show more Show less

Experience Overall 5-6 years of experience. Minimum 2 years of experience in CRM Function Skills Expertise in CRM tools/marketing automation platforms (preferably Clevertap, MoEngage, WebEngage, or Salesforce Marketing Cloud) Strong operations management experience, with a proven ability to manage content and campaign operations for CRM. Basic aptitude of CRM backend, martech stack integration and database management Excellent organizational and project management skills, with the ability to manage multiple campaigns and stakeholders simultaneously. Data-driven mindset, with experience in campaign analysis and optimization. Collaborative, team-oriented approach with strong communication skills. Responsibilities Oversee the timely execution of engaging content for all CRM channels Implement, and optimize CRM campaigns across email, push notifications, in-app messages, and SMS, driving user engagement, retention, nurturing, and reactivation. Collaborate with product marketing, product development, sales, data analytics, and customer support teams to align CRM efforts with overall business objectives Understand the data flow in marketing automation tools, download extract and send weekly/monthly performance emailers Show more Show less

Client Services Associate I - India, Bangalore - Hybrid, Office-Based ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We are currently seeking a Client Service Associate I to join our diverse and dynamic team. As a Client Service Associate I at ICON, you will play a pivotal role in delivering exceptional customer service, managing client relationships, and ensuring the smooth operation of client projects. What You Will Be Doing Acting as the client’s main point of contact throughout the lifetime of a Contract/Change Order drafting to execution, successful candidates must possess exceptional communication and customer service skills. Drafting project budgets/budget amendments, and Change Order documents. Assisting in the development and implementation of client service strategies to enhance customer satisfaction and retention. Collaborating with internal teams to ensure client needs are met and projects are executed effectively and efficiently. Providing administrative support, such as maintaining client records, preparing reports, and managing correspondence. Your profile Bachelor’s degree in Life Science, business administration, or a related field preferred. Previous experience in customer service, client relations, or a similar role is advantageous. Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with clients and colleagues. Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. Excellent working knowledge of MS Excel and MS Word. What ICON Can Offer You Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our Benefits Examples Include Various annual leave entitlements A range of health insurance offerings to suit you and your family’s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply Show more Show less

About OMR Digital: OMR Digital is a leading digital marketing agency offering innovative solutions for businesses looking to scale. We specialize in a variety of digital marketing services, including SEO, SEM, social media marketing, content marketing, and more. We are passionate about helping brands grow in the digital space. Role Overview: We are seeking a motivated and results-driven Business Development Executive to join our growing team. The ideal candidate should have a strong understanding of digital marketing services and a proven track record in generating new business, building client relationships, and driving sales. Key Responsibilities: Lead Generation & Sales : Identify new business opportunities and generate leads for digital marketing services. Client Acquisition : Pitch our digital marketing solutions to potential clients and close new deals. Relationship Management : Build and maintain long-term relationships with clients, ensuring high client satisfaction and retention. Market Research : Stay updated on digital marketing trends and competitors to identify new business opportunities. Collaborate with Teams : Work closely with the digital marketing and project management teams to ensure seamless service delivery and client success. Reporting & Analysis : Track sales performance and report on KPIs to management. Key Requirements: 2-3 years of experience in business development, preferably in the digital marketing industry. Strong understanding of digital marketing services such as SEO, SEM, PPC, content marketing, and social media. Proven track record in generating leads and closing sales. Excellent communication, negotiation, and interpersonal skills. Ability to work independently as well as in a team environment. Strong organizational and time-management skills. What We Offer: Competitive salary and performance-based incentives. A dynamic, creative, and collaborative work environment. Opportunities for career growth and professional development. If you're passionate about digital marketing and business development, we'd love to hear from you! Job Type: Full-time Pay: From ₹30,000.00 per month Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Indore, Madhya Pradesh 452001: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Business development: 2 years (Required) Work Location: In person

Job Title: Senior Customer Success Architect Location: Bangalore Department: Customer Success and Delivery Reports To: VP - Customer Success and Product Consulting About the Role: We are looking for a highly strategic and customer-obsessed Customer Success Architect to join our fast-growing SaaS company specializing in AI-driven personalization for retail and e-commerce. You will act as a trusted advisor to our clients, ensuring their success through effective onboarding, personalized strategy building, and optimization of product usage. Your core responsibility is to drive adoption, maximize business impact , and achieve 100% retention of our valued customers. Key Responsibilities: Lead seamless onboarding for enterprise retail/e-commerce customers on our personalization SaaS platform ensuring timely and quality deployments. Collaborate with client teams to understand business objectives, timelines, and technical requirements and map with Product capabilities, features and use cases Leverage best practices from other clients in similar space to drive higher impact from day 1. Provide consultative guidance on how to best leverage the platform for customer goals. Develop and execute customized personalization roadmaps aligned with customer KPIs and growth plans. Continuously analyse product usage data and recommend best practices to improve outcomes. Proactively monitor product engagement and drive initiatives that promote higher product adoption. Identify friction points in user journey and partner with cross-functional teams to eliminate barriers. Cultivate long-term, strategic relationships with key customer stakeholders. Act as the voice of the customer to influence and coordinate with internal teams (Product, Engineering, Marketing) on feature requests, feedback, and improvements. Collaborate with Account Managers to identify expansion opportunities. Deliver compelling product demos, QBRs, and optimization reviews and own Presales for upsell and cross sell opportunities in existing accounts Create customer-facing content such as implementation plans, success playbooks, and ROI reports. Educate and empower clients to become champions of the platform within their organization. Ideal Candidate Will Have: 10+ years of experience in Customer Success or client facing role, or Product Consulting within a SaaS or Retail/E-commerce environment. Presales experience to drive upsell and cross sell. Familiarity with Ecommerce products and Personalization use cases across industries. Excellent communication, data reporting using SQL/ Excel, storytelling, and presentation skills. Strong analytical mindset; comfort with interpreting usage data and defining ROI. Proven track record of driving adoption and 100% retention in high-value enterprise accounts. Empathy for customers and passion for delivering business value. Technical skills including Javascipt, APIs, feeds, Kibana for Product integration and debugging. Why Join Us? Work at the cutting edge of Real time Hyper Personalization Partner with the biggest brands in e-commerce Fast-paced, collaborative startup environment Make a measurable impact on customer success and product growth About Company : Algonomy helps consumer businesses maximize customer value by automating decisioning across their retail business lifecycle, with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. Algonomy is a trusted partner to more than 400 leading brands, with a global presence spanning over 20 countries. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester. More at www.algonomy.com." Show more Show less

Who are we, and what do we do? ShareChat (https://sharechat.com/about) is India’s largest homegrown social media company, serving content in 15 Indic languages to 325+ million monthly active users across all its platforms, including Moj, India's leading homegrown short video app. We are the preferred platform for regional creators and backed by a global AI team driving innovation. With a diversified monetisation model spanning ads and livestreaming, we’ve built a profitable business while shaping the future of social media. What are we looking for? We are hiring a Tech Leader to lead the Live team — a mission-critical, cross-functional team responsible for one of our top revenue-generating products . This team powers real-time livestreaming, chatrooms and gamification for millions of users and creators. This role is ideal for a technically strong leader who can scale systems , mentor engineers , and collaborate across functions to drive measurable user and business outcomes. What You’ll Own? You will lead engineering for systems that power: Live Video Streaming – Low-latency, high-scale video with real-time user engagement Audio Chatrooms – Concurrent voice sessions with moderation and dynamic participation Real-Time Multiplayer Games – Embedded social games in live experiences Native Gamification Engines – Incentives like badges, streaks, and gifting leaderboards Live Notifications & Recording – High-reliability pipelines and persistent content capture What You’ll Do? Lead and mentor a team of 10 engineers; define growth paths, give feedback, and encourage technical ownership Hands-on coding and design reviews — lead by example and contribute to critical paths Drive the execution of high-quality software via rigorous SDLC practices and strong release hygiene Partner with Product, Design, and Business to ship impactful features that drive retention and monetisation Partner with senior architects to align on long-term platform vision and technical strategy Lead incident management by driving thorough root cause analysis, coordinating cross-team responses, and implementing preventive measures to enhance system reliability and minimise downtime. Drive resilient, high-availability architecture for real-time systems at massive scale Promote a culture of reliability, ownership, and continuous improvement What We’re Looking For? Proven experience in designing and developing large-scale, high-performance systems. Strong collaboration skills with a track record of working effectively with cross-functional stakeholders, including product, operations, and business teams. Deep understanding of modern technologies, architectures, and industry best practices, with a keen interest in staying up to date with advancements in the field. Bachelor's degree (B.Tech. or equivalent) in Computer Science, Engineering, or a related discipline. Strong problem-solving abilities and a results-oriented mindset, with a focus on delivering scalable and efficient solutions. Experience in leading or mentoring teams in a fast-paced, high-growth environment is a plus. 8-10 years of experience in product engineering. At least 1 year of people experience. Where will you be? Hybrid. [3 days in the Bangalore office] What's in it for you? At ShareChat, our values - Ownership, Speed, User Empathy, Integrity, and First Principles - are at the core of our ways of working. We believe in hiring top talent and grooming future leaders by providing a flexible environment to aid growth and development. We also offer several benefits to our employees, like ESOPs, remote working, monthly childcare allowance for women employees, insurance coverage, and more. Show more Show less

Responsibilities : • Develop and implement data-driven growth strategies to drive customer acquisition, conversion, and retention for our Direct-to-Consumer (D2C) business • Lead the planning, execution, and optimization of digital marketing campaigns across multiple channels, including paid media, SEO, email marketing, social media, and influencer marketing, to achieve revenue and ROI targets. • Conduct in-depth analysis of customer journey, conversion funnels, and user behavior to identify opportunities for optimization and growth • Collaborate with cross-functional teams, including product, marketing, sales, and operations, to align growth initiatives with overall business objectives and product roadmap • Implement and manage performance tracking and reporting systems to monitor key metrics, analyze campaign performance, and provide actionable insights to drive continuous improvement. • Lead A/B testing and experimentation initiatives to optimize landing pages, messaging, offers, and customer experiences to maximize conversion rates and revenue. • Stay updated on industry trends, best practices, and emerging technologies in D2C marketing and e-commerce, and incorporate new strategies and tactics to drive innovation and competitive advantage. • Identify and prioritize growth opportunities, including new market segments, product offerings, partnerships, and distribution channels, to expand the reach and impact of our D2C business. • Develop and maintain relationships with external partners, agencies, and influencers to drive collaboration and leverage resources for growth initiatives. • Lead and mentor a team of growth marketing professionals, providing guidance, coaching, and support to enhance skills, knowledge, and performance. Qualifications : • bachelor's degree in marketing, Business Administration, or a related field (master's degree preferred) • Minimum of 7-10 years of experience in growth marketing or direct-to-consumer (D2C) roles, preferably in consumer brands or e-commerce businesses. • Strong expertise in digital marketing tactics and technologies, including SEM, SEO, social media advertising, display advertising, email marketing, and affiliate marketing. • Proven experience in planning, executing, and optimizing digital marketing campaigns to achieve KPIs and ROI targets. • Excellent analytical skills, with the ability to analyze data, identify trends, and derive actionable insights to optimize campaign performance and drive business results. • Strong leadership and management abilities, with experience leading and mentoring cross-functional teams in a fast-paced and dynamic environment. • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders at all levels of the organization. • Proficiency in digital marketing tools and platforms, including Google Ads, Facebook Ads Manager, Google Analytics, and marketing automation platforms. • Strategic thinking and problem-solving abilities, with the ability to develop innovative strategies and solutions to overcome challenges and capitalize on opportunities in the performance marketing landscape. This role offers an exciting opportunity for an experienced Senior Growth Manager to play a key role in driving growth and innovation in our Direct-to-Consumer (D2C) business. If you have a passion for growth marketing, e-commerce, and driving business results, we'd love to hear from you! Show more Show less

Introduction: Games24x7 is India’s leading and most valuable multi-gaming unicorn. We’re a full-stack gaming company, offering awesome game playing experiences to over 100 million players through our products - RummyCircle, India’s first and largest online rummy platform, My11Circle, the country’s fastest growing fantasy sports platform and our newest venture- Wowzy LudoRemix. A pioneer in the online skill gaming industry in India, Games24x7 was founded in 2006 when two New York University trained economists Bhavin Pandya, and Trivikraman Thampy met at the computer lab and discovered their shared passion for online games. We’ve always been a technology company at heart, and over the last decade and a half, we’ve built the organisation on a strong foundation of ‘the science of gaming’, leveraging behavioural science, artificial intelligence, and machine learning to provide immersive and hyper-personalised gaming experiences to each of our players. Backed by marquee investors including Tiger Global Management, The Raine Group, and Malabar Investment Advisors, Games24x7 is leading the charge in India’s gaming revolution, constantly innovating and offering novel entertainment to players! Our 800 passionate teammates create their magic from our offices in Mumbai, Bengaluru, New Delhi, Miami, and Philadelphia. For more information and career opportunities you may visit www.games24x7.com. About My11Circle.com Play Games24x7 Pvt. Ltd. operates India's fastest growing fantasy website, www.My11Circle.com, with more than 10 million players across two games. My11Circle offers the simplest online fantasy game in popular formats for free and for cash. The app offers an extremely secure playing environment with multiple payment options and a quick withdrawal system. Summary of Role Marketing Manager plays a critical role in supporting various marketing campaigns for acquisitions, conversions & retention. This role will offer immense insights and learning in the online entertainment space and skill gaming industry in India. You will learn and implement the most innovative marketing strategies and use the most cutting edge marketing tools to implement various campaigns. You will get to work on various aspects of consumer marketing. Data is the DNA of every team member at My11Circle.com. All departments perform rigorous data analysis to take day to day decisions at all stages of player life cycle right from acquisition to retention. MM will be contributing to all parts of the player’s life cycle on the site. MM will have to study the player life cycle and build an understanding of player behavior from all aspects. MM will support in executing multiple campaigns for driving acquisitions, conversions, revenue and retention. Responsibilities include : Self-Study • Spend time on website, play and get a first-hand understanding of how the website works. • Study market research data to build a broad understanding of a typical rummy player. • Analyze funnel data and understand the player movement on the website. Marketing Execution • Understand acquisition, conversion, and revenue and retention strategy. • Support in preparing and executing monthly marketing calendar for various campaigns. • Work with agencies to manage retention campaigns and hit monthly retention and revenue targets. • Perform extensive campaign analysis daily, weekly, monthly to find growth opportunities 1. Perform creative analysis 2. Funnel analysis 3 Take Full ownership for execution of various campaigns on revenue and retention. 4. Work with creative designers / web designers to ensure timely execution of campaigns. 5. Manage and own project timelines, creative quality, and content effectiveness. 6. Work with agency to co-ordinate the campaign content, creative delivery. 7 Create/Work within the reporting framework to analyze effectiveness of all campaigns. 8 Engage in data analysis to improve and refine campaign performance. Minimum Job Qualifications: [E - Expected] [D – Desirable] • E – B-Tech / M-Tech / Economics UG/PG / Statistics US/PG / MBA Marketing/Finance from a very well reputed college and a hunger for learning and implementing marketing. • E - Excellent academic record, strong logical and analytical skills. • E – 3- 6 years of experience in marketing, research, operations (preferably online) • D - Should have experience with at least two of organizing promotional events, running new customer communication programs or running customer retention programs (preferably for a Mobile Product or aMobile website) • D - Ability to work with data and uncover insights into consumer mindset. • E - Out of the box thinker and innovator. • E - Excellent communication (oral and written) and analytical skills. Location: Bangalore Show more Show less

Job Purpose Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities Set store sales plans and quotas aligned with business objectives. Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. Implement production, productivity, quality, and customer service standards. Recommend product lines and ensure appropriate merchandise mix. Drive sales, margin, shrink control, inventory management and cost optimization. Manage commercials and statutory compliance. Manage performance and foster teamwork among store staff. Identify and develop talent for critical positions. Address customer feedback to improve service and processes. Stay updated on competition and manage customer escalations. Drive local events and promotions as per marketing calendar. Promote a "Customer Obsessed Culture" to prioritize customer centricity. Key Performance Indicators Business Management: Gross Margin, SOH Segment & Brand mix Discount Management Brand share Finance - Paper/card VM Implementation. Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. People Management. Business Acumen - profitability, Competition. Jio Business - Activations, Recharges, CAF Rejections Job Requirements Functional Competencies Operational Effectiveness Finance Management Analysis and Problem Solving Results Orientation Behavioural Competencies Self-Development Emotional Intelligence Customer Service Orientation People Management Communication Teamwork and Collaboration Show more Show less

Job Purpose Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities Set store sales plans and quotas aligned with business objectives. Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. Implement production, productivity, quality, and customer service standards. Recommend product lines and ensure appropriate merchandise mix. Drive sales, margin, shrink control, inventory management and cost optimization. Manage commercials and statutory compliance. Manage performance and foster teamwork among store staff. Identify and develop talent for critical positions. Address customer feedback to improve service and processes. Stay updated on competition and manage customer escalations. Drive local events and promotions as per marketing calendar. Promote a "Customer Obsessed Culture" to prioritize customer centricity. Key Performance Indicators Business Management: Gross Margin, SOH Segment & Brand mix Discount Management Brand share Finance - Paper/card VM Implementation. Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. People Management. Business Acumen - profitability, Competition. Jio Business - Activations, Recharges, CAF Rejections Job Requirements Functional Competencies Operational Effectiveness Finance Management Analysis and Problem Solving Results Orientation Behavioural Competencies Self-Development Emotional Intelligence Customer Service Orientation People Management Communication Teamwork and Collaboration Show more Show less

Overview : As the Lead HR Business Partner (HRBP), you will play a critical role in shaping the people strategy of a fast-growing, well-funded children's consumer goods startup based in Mumbai. This high-impact position reports directly to the founders and will be responsible for strategic HR initiatives, performance management, talent development, and culture-building in a dynamic startup environment. Key Responsibilities: Strategic HR Leadership: Act as a strategic advisor to the founders on all people-related matters. Align HR strategies with business goals to drive growth and scale operations. Lead HR planning, organizational design, and change management initiatives. Performance Management & Talent Optimization: Develop and drive performance management systems and OKR frameworks. Partner with business leaders to identify high-potential talent and succession plans. Ensure robust feedback, recognition, and development mechanisms are in place. Culture & Leadership Development: Champion company culture and values, ensuring they are deeply embedded across teams. Build leadership capabilities through coaching, training, and development programs. Drive employee engagement and retention initiatives. People Operations & Policy: Oversee HR operations including payroll, compliance, and HRIS systems. Continuously improve HR processes to support a high-growth environment. Collaboration & Influence: Work closely with cross-functional teams to ensure people-centric solutions. Serve as a trusted partner to department heads, enabling effective team dynamics. Qualifications: Education : MBA in HR or equivalent from a reputed institution. Experience : 8–12 years in HR, with at least 3 years working directly with founders. Startup Experience: Proven experience in scaling startups and handling high-growth phases. Track Record: Strong history in strategic HR, performance optimization, and leadership development. Please apply only if you meet the listed criteria and include your notice period and current CTC in the application. Show more Show less

At Credgenics, we believe that growth comes from innovation, adaptability, and customer excellence . We embrace new technologies, tackle challenges head-on, and drive consistency in an ever-evolving industry. If you’re ready to lead, inspire, and drive customer success , apply today! Role Overview: As an Associate Director – Customer Success , you will lead a team of Success Managers to drive customer retention, adoption, engagement, and expansion . You will act as a strategic business partner for key accounts, ensuring customers realize maximum value from our platform while identifying growth opportunities through upselling and cross-selling . What you’ll be doing: Customer Success & Growth Strategy Develop a deep understanding of customer needs and align them with Credgenics' product capabilities and value propositions. Act as a customer advocate , providing insights to product and engineering teams for feature enhancements. Drive key customer success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Advocacy, and Product Adoption . Own and track KPIs related to renewal, adoption, and expansion to ensure predictable business outcomes . Collaborate with Sales to identify and execute upsell and cross-sell opportunities . Customer Relationship Management Build and nurture C-level relationships to strengthen partnerships and expand Credgenics’ footprint . Lead Executive Business Reviews (EBRs) and strategic discussions with senior stakeholders. Develop scalable customer engagement models to accelerate adoption and satisfaction . Leadership & Team Management Lead, mentor, and manage a team of Customer Success Managers , ensuring they exceed performance metrics. Foster a high-performance and customer-centric culture within the team. Manage key customer escalations and proactively mitigate renewal risks . Drive cross-functional collaboration with Sales, Product, and Support teams to enhance customer experience . What We’re Looking For: 8-12 years of experience in B2B SaaS customer success, account management, product management, or strategic consulting , with at least 2 years in a leadership role . Proven track record of driving customer retention, adoption, and expansion in the Indian BFSI segment . Ability to engage senior executives, lead strategic business reviews, and influence key decision-makers . Experience with customer success platforms, CRM software, and data-driven customer engagement models . Strong executive communication, negotiation, and presentation skills . Why Join Us? At Credgenics, we prioritize our people. We offer competitive benefits across health, family, professional growth, and relocation support. We believe in a workplace that represents diversity, inclusion, and equal opportunity . No judgments—just passion, innovation, and the drive to be part of one of the fastest-growing startups in an exciting space . Show more Show less

Job description Senior Relationship Manager Location : Hyderabad & Bangalore (WFO) Maxiom Wealth, a fintech leader transforming wealth management through AI and ML, is seeking a seasoned Senior Relationship Manager to join our dynamic team. We are looking for a client-centric individual with a proven track record of building and maintaining strong relationships with high-net-worth clients. In this role, you will be responsible for understanding client needs, providing expert financial advice, and delivering exceptional service. Your ability to leverage our AI-powered platform to create tailored investment solutions will be crucial to your success. Responsibilities: · Cultivate and maintain deep relationships with high-net-worth clientele. · Deliver tailored financial plans and investment recommendations aligned with client goals and risk tolerance. · Leverage advanced AI analytics to create optimized investment portfolios for clients. · Drive asset growth through client acquisition and retention. · Stay at the forefront of market dynamics and industry best practices. · Proactively monitor and enhance client portfolios through regular reviews. Ideal Candidate: 5+ years of experience in wealth management with a strong focus on client relationship management. In-depth knowledge of financial products, investment strategies, and market trends. Excellent communication, interpersonal, and presentation skills. Ability to analyze client data and provide data-driven recommendations. Strong understanding of the wealth management industry and regulatory landscape. Undergraduate degree is required; MBA is advantageous Should have NISM V-A and NISM XXI A certifications What’s in it for you? · Join our high-growth startup and be part of shaping the future of wealth management. · Enjoy a competitive compensation package including an attractive incentive structure and the opportunity to grow exponentially within a lean, dynamic team . · Potentially benefit from our ESOP program and become a stakeholder in our success. If you are passionate about delivering exceptional client experiences and driving growth in the fintech industry, we encourage you to apply. Location : Hyderabad & Bangalore (WFO) Looking for Immediate to 1 month joiners Interested candidates can reach out to hr@maxiomwealth.com Show more Show less

Role Overview: As the Key Accounts Manager - Myntra, you will be responsible for managing and growing Myntra as a channel ensuring that the brand is positioned for maximum visibility and sales success. You will act as the primary point of contact for category relationships, driving strategic initiatives, optimizing product listings, and collaborating with cross-functional teams to deliver exceptional growth. Key Responsibilities : • Build & maintain strong relationships with category counterparts. • Act as the primary point of contact for all operational and business-related communications. • Monitor and analyse sales performance across categories. • Use data-driven insights to optimize product listings, pricing, and promotions. Identify growth opportunities and recommend strategies to increase revenue. • Work closely with internal teams, including operations, marketing, and supply chain, to ensure seamless execution of campaigns and order fulfilment. • Coordinate with channel partners for promotional activities and product visibility campaigns. • Develop and execute plans to meet and exceed monthly, quarterly, and annual sales targets. • Drive efforts to enhance customer experience and retention. • Monitor competitors and industry trends to adjust strategies and stay ahead in the marketplace environment. • Troubleshoot issues related to order fulfilment, inventory management, and customer feedback, ensuring timely resolutions. • Prepare and deliver regular performance reports, insights, and recommendations to senior management. Requirements : • Proven experience (3+ years) of managing & scaling Myntra by 1 crore in previous tenure. • Strong understanding of Myntra eco-system including operations, image sequencing, title & PDP modifications, PLA & Display ads, SJIT & PPMP • Excellent analytical skills and ability to interpret data to drive strategic decisions. • Proven track record of achieving sales growth and operational excellence within e-commerce channels. • Extremely Strong communication and interpersonal skills to build relationships with both internal and external stakeholders. • Ability to work in a fast-paced, results-oriented environment and handle multiple priorities. • Proficiency in MS Excel, analytics tools, and marketplace management softwares. • A proactive and solution-oriented mindset with the ability to resolve issues independently. Show more Show less

Wobot AI is hiring a Senior Backend Developer (Node.js + ClickHouse) to help build the data backbone of our automation and vision intelligence platform. Explore the details below and see if you’re the right fit! What you'll do: Design and implement ingestion pipelines into ClickHouse for Computer Vision and other high-volume structured insights. Model efficient, scalable schemas using MergeTree, ReplacingMergeTree, and appropriate partitioning strategies. Implement deduplication, version control, and update-safe ingestion strategies tailored for real-time and mutable data. Build and maintain backend services and APIs that expose ClickHouse data to other systems such as product dashboards and internal workflows. Collaborate with CV and backend teams to ensure seamless data flow, system integration, and ingestion resilience. Work with product and data consumers to support high-performance analytical queries and structured data access. Monitor and maintain ingestion health, performance, observability, and error handling across the pipeline. Contribute to future-facing system design that enables AI agent integration, context-aware workflows, and evolving protocols such as MCP. What we are looking for: Must Have: 4 to 6 years of backend development experience with strong proficiency in Node.js. At least 1 year of production-grade experience with ClickHouse, including schema design and performance tuning. Experience building data pipelines using RabbitMQ, Pub/Sub, or other messaging systems. Solid understanding of time-series data, analytical query patterns, and distributed ingestion design. Familiarity with Google Cloud Platform and serverless development practices. Good to have: Experience with TypeScript in production backend systems. Exposure to building serverless applications using Cloud Run or AWS Lambda. Experience working with materialized views, TTL-based retention, and ingestion optimization in ClickHouse. Prior experience with Computer Vision pipelines or real-time data flows. Awareness of modern backend patterns that support AI/ML-generated insights, structured data orchestration, and agent-based interactions. Familiarity with designing systems that could interface with evolving protocols such as MCP or context-rich feedback systems. How we work: We use Microsoft Teams for daily communication, conduct daily standups and team meetings over Teams. We value open discussion, ownership, and a founder mindset. We prioritize design, amazing UI/UX, documentation, to-do lists, and data-based decision-making. We encourage team bonding through bi-weekly town halls, destressing sessions with a certified healer, and fun company retreats twice a year. We offer a 100% remote workplace model, health insurance, top performers eligible for attractive equity options, mental health consultations, company-sponsored upskilling courses, growth hours, the chance to give back with 40 hours for community causes, and access to a financial advisor. Wobot is an Equal Opportunity Employer If you have a passion for developing innovative solutions and want to work on cutting-edge technology, we encourage you to apply for this exciting opportunity. Show more Show less

Job Title: Scriptwriter – Social Media Content Location: Remote | Full-Time Company: Pubninja About Pubninja: Pubninja is a dynamic content creation and management company powering high-performing digital brands. We're known for delivering trending, high-quality, and engaging content across platforms like Instagram, YouTube, Facebook, and more. We’re now looking for a creative scriptwriter to shape our content voice and drive social engagement. Role Overview: We are seeking a versatile Scriptwriter who understands the pulse of the internet and knows how to turn ideas into scroll-stopping hooks, scripts, captions, and calls-to-action for video-first content across platforms. Responsibilities: Write compelling hooks, video scripts, captions , and CTAs tailored for Reels, Shorts, and other short-form formats. Collaborate with content creators, editors, and strategists to bring viral ideas to life. Craft platform-specific copy optimized for engagement across Instagram, YouTube, Facebook, and more. Stay ahead of trends, formats, and social language to ensure fresh, relevant content. Apply basic SEO principles and hashtag strategies to maximize reach and discoverability. Requirements: 2+ years of experience writing for social media or digital-first video platforms. A keen sense of what makes content go viral — from sharp hooks to emotional storytelling. Familiarity with social formats, trends, meme culture, and audience psychology. Basic understanding of SEO and hashtag usage to improve content performance. Strong attention to detail and the ability to work fast without compromising quality . Bonus if you: Have written for brands in the entertainment, pop culture, or youth content space. Understand script pacing and retention techniques for 15–60 second video formats. Where is this role located? Remote: (India) This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable. Shift Timings: Morning shift (10 am - 7 pm), six days a week. Please Note: You will be required to work on the weekends. You will have a mid-week off. CTC: 2.4 - 5 LPA, depending on experience. Show more Show less

Job Title: Integrated Solutions Manager-Marketing Location: Kochi About Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup About The Brand Macmillan Education provides world-class content in the most relevant, engaging and flexible formats to support students, teachers and institutions in lifelong learning. Visit macmillaneducation.com and follow @MacmillanEducation / @MacmillanELT About The Role This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes: Communication skills: To effectively interact with customers and colleagues. Problem-solving skills: To address customer issues and improve processes. Customer focus: To understand customer needs and prioritize their satisfaction. Strategic thinking: To develop and implement retention strategies. Digital Skills: To be able to use and train customers on tech in teaching Attention to detail: To ensure accuracy and consistency in all aspects of the role. Collaboration: To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity : To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodations. For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers Job Posting End Date: 14-07-2025 Show more Show less

Role Description Role Proficiency: Perform end-to-end management of a single project up to TCV of 500K with time and effort based or deliverable based model; by delivering the agreed scope within the agreed timeline and cost. Ensure the success and acceptance criteria of the project are met enhancing customer satisfaction. Outcomes Identify key stakeholders ensuring establishment and maintaining positive business relationships among stakeholders (internal or external) Maintain regular communication with customer; addressing needs through empathy with their environment Define activities responsibilities critical milestones resources skills needs interfaces and budget. Optimize costs and time utilisation minimize waste and deliver projects on time on budget as per the contract and agreed scope with a high quality result. Anticipate all possible risk manage them by applying the suitable risk management strategy; while developing contingency plans. Implement the governance model defined for similar projects Track and reports project KPIs and analyze project health Effective implementation of software delivery methodologies to improve project KPIs Provide individual and team mentoring; ensuring high levels of team engagement and developing capabilities within team Adopt and build software engineering best practices which can be leveraged by other teams Measures Of Outcomes Sprint velocity/team productivity Planned schedule vs actual Planned effort vs actual Planned cost vs actual Retention Requirement stability and effectiveness of scope change management Product quality (rework effort defect density defect leakage in various phases and number of rejected defects) Risk management index Adoption of reusable components and artefacts Customer satisfaction Team satisfaction Outputs Expected Scope Management : Conduct requirements analysis requirements elicitation scope control and prioritization based on customer needs and scope change management Drive the creation of common standards such as design documents traceability matrix bridge documents analysis methodologies and solution artefacts Partner with the customer to define their requirements; elicit requirements from solution envisioning workshop Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization Estimation And Resource Planning Consolidate estimates at a solution level evaluate risks and validate estimates from a technical standpoint with assumptions scope and boundaries defined Review and validate estimates across service lines Conduct resource planning (pyramid people development) at a project level based on project requirements Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading Identify the different roles and skills for each role considering the constraints pre-requisites and other project specific KPIs Project/ Schedule Management Plan and manage multiple small projects/ modules as defined within UST Identify risks and mitigation strategies and implement the same to manage simple small projects/ modules Anticipate items that cause schedule delays schedule dependencies and manage them following the proper risk management plan Identify options to fast track the schedule and plans to implement the same Estimate the work plan and track the activities closely and report the progress on a regular basis Risk/Issue Management Proactively identify any dependencies that might impact the project KPIs. Obtain agreement with dependency owners and closely track them on the plan Identify and closely track the risks in the project and follow escalation path Document the risks and issues in the project communicate them to all relevant stakeholders and closely track the impact Stakeholder Management Identify the internal and external stakeholders on the project Define the RACIA chart and communicate the roles/responsibilities to the stakeholders Define the communication plan and implement the same Test And Defect Management Support system integration testing (functional / technical) Review/mentor team during test execution Support defining the test strategy and scenarios Understand the business impact of defects Prioritize the defects based on their criticality and severity Participate in defect triage meetings Identify and analyse root cause of defects Interpret the results Software Development Process Tools & Techniques Define/adopt the right tooling strategy for the project Independently guide the team to develop efficient and high-quality work products Meet project goals ensure process compliance and mentor the team Governance Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes Domain / Industry Knowledge Understand how the proposed solution meets client requirements Technology Concepts Understand customer's technology landscape Map business requirements to technology requirements Set expectations with the customer Leverage that knowledge in day-to-day work or in upgrading skills of the team Profitability Management Analyze profitability for project Create profitability sheet based on resource plan Modify parameters within profitability sheet and identify impact on margins Pricing Models Define the pricing models for medium complex projects Conduct estimation for medium complex projects. Knowledge Management (KM) Establish a KM plan and platform that can be leveraged by new joiners to the project Ensure the learning's from the project are contributed to the KM repository Account Management Processes And Tools Work under the guidance of the account manager to drive the account management KPIs relevant for the project Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas automation etc Solution Structuring Present the proposed solution to customer highlighting the solution benefits Understand the end in mind and the relevance of win themes Carve out simple solution / POC to build confident in the solution Self-Development And Organizational Initiatives Review other project artefacts and assess the health of the same Actively participate in forums like PM forums and share best practices and learnings from own projects Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality Team Development Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan Nurture the innovation potential within the team Provide feedback and enable the team to perform independently and grow Skill Examples Impact and Influence Identify project risks and define action plans to manage Define a project plan by breaking it down into individual project tasks Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications Delegate tasks and manage team member contributions appropriately Assess the project heath using quantitative measures and change the course of action as needed Knowledge Examples Technologies to be implemented within the project Structured project management methodologies (e.g. agile techniques) Estimation techniques Metrics analysis and quantitative management Root cause analysis People management including goal setting growth aspects and coaching Understanding of the quality and governance models of UST and the customer; aligning the deliverables to meet those standards Additional Comments Title: App Dev Project Manager UST is seeking a highly organized and motivated Project Manager with 12 + years of IT experience. Key Responsibilities: The Project Manager will be responsible for the planning, execution, and delivery of healthcare IT and operational projects, ensuring alignment with organizational goals, compliance requirements, and stakeholder expectations. Work with application development delivery teams for successful technology delivery. (Time) Develops master plans (consolidated views) of several linked related plans and drives, optimizes and manages all plans while presenting alternate scenarios to continuously reduce overall critical path. Optionally, levels resources to determine impacts across plans and manages multiple master plans. (Cost) Assists in the development of complex projects' budgets, applies EV analysis across multiple projects, manages resource plan to budget and reports "planned vs. actual" budget variances. Optionally, reconciles multi-project budget reports across department budgets, manages multi-project resource plans, proposes optimal budgeting strategies within policy to best meet the business needs and reports impacts to capital and expense budget categories. (Quality) Promotes and applies QA best practices, defines/collects/interprets QA metrics and diagrams (using Pareto, Cause/Effect, Trend Analysis, Statistical Sampling?) and clearly defines link between requirements and technology solution. Optionally, develops quality standards, recommends quality improvements and maintains "expert" status via monitoring industry developments. (Communication) Leads routine and ad-hoc status reviews with all stakeholders validating project status claims and clarifying roles and responsibilities developing accurate, detailed consolidated reports to continuously manage expectations. Optionally, develops multi-project communications plans/reporting methods and collaborates with client as a key business partner to identify business trends and potential impacts. (HR) Develops resource plans that align unique project needs with team members' skillsets/career interests and applies various techniques to build/maintain a unified team view/focus on project objectives. Optionally, recognized as a leader of cross-functional and/or co-located teams successfully managing conflict to realize peak team performance while mentoring project leads in PM best practices. (Integration) Established track record of applying PM best practices, tools, techniques and methods (planning, estimating, staffing, managing/controlling?) that have resulted in several projects being executed successfully to plan by balancing scope/time/budget targets supported by accurate progress reporting to all stakeholders. Optionally, manages multiple high risk/high visibility mission critical/strategic cross-functional global projects as a recognized expert in PM methodologies. (Risk) Develops mitigation and contingency plans for common risks, leads risk identification seminars to develop project specific mitigations and contingencies, updates risk plans as conditions warrant and considers risk during the change management process. Optionally, leverages track record of resolving numerous high impact risks by consulting as an expert on risk management planning for high risk/high impact projects and troubleshoots projects with risk related problems. (Scope) Refines scope statement, understands impact of scope statement changes and clearly articulates requirements (both "in scope" and "out of scope") to manage expectations, develop a basis for future project decisions and accurately develop a WBS to the proper level of detail. Optionally, develops scope management plans and WBS for cross functional remotely located multi-projects, mentors PMs on WBS creation with traceability to scope management plan, discusses scope change alternatives and timing/impact with stakeholders and optimizes the process to integrate scope changes. (PMP certification desired) Extensive experience in multiple and diverse environments and applications. Knowledge and experience in all major functions, issues and considerations of the subject matter. Resource has played a leadership role in establishing standards, policies strategy and best practice. Ability to discuss industry and marketplace trends and directions and site relevant case studies. Resource has had an influence on wide or high-impact decisions and initiatives and has a theoretical background and understanding of the subject matter. Capable of managing manages a diverse and complex suite of projects simultaneously. Experience managing cross-functional projects/project teams Work timings: Must be available to work full-time during U.S. Eastern Standard Time (EST) hours, collaborating directly with clients on project management activities. Required Qualifications: Bachelor’s degree in IT, or related field. 5+ years of project management exp Skills Project Management,Application Development,Budgeting, Forecasting ,Communication Show more Show less

Role Description Role Proficiency: Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others' developmental activities; assisting Project Manager in day to day project execution. Outcomes Interpret the application feature and component designs to develop the same in accordance with specifications. Code debug test document and communicate product component and feature development stages. Validate results with user representatives integrating and commissions the overall solution. Select and create appropriate technical options for development such as reusing improving or reconfiguration of existing components while creating own solutions for new contexts Optimises efficiency cost and quality. Influence and improve customer satisfaction Influence and improve employee engagement within the project teams Set FAST goals for self/team; provide feedback to FAST goals of team members Measures Of Outcomes Adherence to engineering process and standards (coding standards) Adherence to project schedule / timelines Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of non compliance issues Percent of voluntary attrition On time completion of mandatory compliance trainings Code Outputs Expected: Code as per the design Define coding standards templates and checklists Review code – for team and peers Documentation Create/review templates checklists guidelines standards for design/process/development Create/review deliverable documents. Design documentation Requirements test cases and results Configure Define and govern configuration management plan Ensure compliance from the team Test Review/Create unit test cases scenarios and execution Review test plan created by testing team Provide clarifications to the testing team Domain Relevance Advise software developers on design and development of features and components with deeper understanding of the business problem being addressed for the client Learn more about the customer domain and identify opportunities to provide value addition to customers Complete relevant domain certifications Manage Project Support Project Manager with inputs for the projects Manage delivery of modules Manage complex user stories Manage Defects Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality Estimate Create and provide input for effort and size estimation and plan resources for projects Manage Knowledge Consume and contribute to project related documents share point libraries and client universities Review the reusable documents created by the team Release Execute and monitor release process Design Contribute to creation of design (HLD LLD SAD)/architecture for applications features business components and data models Interface With Customer Clarify requirements and provide guidance to Development Team Present design options to customers Conduct product demos Work closely with customer architects for finalizing design Manage Team Set FAST goals and provide feedback Understand aspirations of the team members and provide guidance opportunities etc Ensure team members are upskilled Ensure team is engaged in project Proactively identify attrition risks and work with BSE on retention measures Certifications Obtain relevant domain and technology certifications Skill Examples Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Break down complex problems into logical components Develop user interfaces business software components Use data models Estimate time and effort resources required for developing / debugging features / components Perform and evaluate test in the customer or target environments Make quick decisions on technical/project related challenges Manage a team mentor and handle people related issues in team Have the ability to maintain high motivation levels and positive dynamics within the team. Interface with other teams designers and other parallel practices Set goals for self and team. Provide feedback for team members Create and articulate impactful technical presentations Follow high level of business etiquette in emails and other business communication Drive conference calls with customers and answer customer questions Proactively ask for and offer help Ability to work under pressure determine dependencies risks facilitate planning handling multiple tasks. Build confidence with customers by meeting the deliverables timely with a quality product. Estimate time and effort of resources required for developing / debugging features / components Knowledge Examples Appropriate software programs / modules Functional & technical designing Programming languages – proficient in multiple skill clusters DBMS Operating Systems and software platforms Software Development Life Cycle Agile – Scrum or Kanban Methods Integrated development environment (IDE) Rapid application development (RAD) Modelling technology and languages Interface definition languages (IDL) Broad knowledge of customer domain and deep knowledge of sub domain where problem is solved Additional Comments Over 10 years of UI experience with minimum of 5 year in React JS. Should have worked in React V16.0+ for atleast 2 years Should have strong experience in JAVA Script, Redux, Graph QL ,RTL Should have good knowledge in HTML , CSS Should have good understanding on Mongo DB and CI/CD pipelines Skills React JS,Graph QL,Typescript Show more Show less

Role Description Role Proficiency: Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others' developmental activities; assisting Project Manager in day to day project execution. Outcomes Interpret the application feature and component designs to develop the same in accordance with specifications. Code debug test document and communicate product component and feature development stages. Validate results with user representatives integrating and commissions the overall solution. Select and create appropriate technical options for development such as reusing improving or reconfiguration of existing components while creating own solutions for new contexts Optimises efficiency cost and quality. Influence and improve customer satisfaction Influence and improve employee engagement within the project teams Set FAST goals for self/team; provide feedback to FAST goals of team members Measures Of Outcomes Adherence to engineering process and standards (coding standards) Adherence to project schedule / timelines Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of non compliance issues Percent of voluntary attrition On time completion of mandatory compliance trainings Code Outputs Expected: Code as per the design Define coding standards templates and checklists Review code – for team and peers Documentation Create/review templates checklists guidelines standards for design/process/development Create/review deliverable documents. Design documentation Requirements test cases and results Configure Define and govern configuration management plan Ensure compliance from the team Test Review/Create unit test cases scenarios and execution Review test plan created by testing team Provide clarifications to the testing team Domain Relevance Advise software developers on design and development of features and components with deeper understanding of the business problem being addressed for the client Learn more about the customer domain and identify opportunities to provide value addition to customers Complete relevant domain certifications Manage Project Support Project Manager with inputs for the projects Manage delivery of modules Manage complex user stories Manage Defects Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality Estimate Create and provide input for effort and size estimation and plan resources for projects Manage Knowledge Consume and contribute to project related documents share point libraries and client universities Review the reusable documents created by the team Release Execute and monitor release process Design Contribute to creation of design (HLD LLD SAD)/architecture for applications features business components and data models Interface With Customer Clarify requirements and provide guidance to Development Team Present design options to customers Conduct product demos Work closely with customer architects for finalizing design Manage Team Set FAST goals and provide feedback Understand aspirations of the team members and provide guidance opportunities etc Ensure team members are upskilled Ensure team is engaged in project Proactively identify attrition risks and work with BSE on retention measures Certifications Obtain relevant domain and technology certifications Skill Examples Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Break down complex problems into logical components Develop user interfaces business software components Use data models Estimate time and effort resources required for developing / debugging features / components Perform and evaluate test in the customer or target environments Make quick decisions on technical/project related challenges Manage a team mentor and handle people related issues in team Have the ability to maintain high motivation levels and positive dynamics within the team. Interface with other teams designers and other parallel practices Set goals for self and team. Provide feedback for team members Create and articulate impactful technical presentations Follow high level of business etiquette in emails and other business communication Drive conference calls with customers and answer customer questions Proactively ask for and offer help Ability to work under pressure determine dependencies risks facilitate planning handling multiple tasks. Build confidence with customers by meeting the deliverables timely with a quality product. Estimate time and effort of resources required for developing / debugging features / components Knowledge Examples Appropriate software programs / modules Functional & technical designing Programming languages – proficient in multiple skill clusters DBMS Operating Systems and software platforms Software Development Life Cycle Agile – Scrum or Kanban Methods Integrated development environment (IDE) Rapid application development (RAD) Modelling technology and languages Interface definition languages (IDL) Broad knowledge of customer domain and deep knowledge of sub domain where problem is solved Additional Comments Overall 10 years of experience with at least 6-8 years of solution design experience on J2EE both on the server side & UI design Must have worked on designing middleware framework & UI design framework and ability to drive and own the architecture and design independently Strong skills on J2EE and core Java development, Spring Boot, Microservices Should have worked in Java V11 or above, SpringBoot V3 or above Familiar with Spring, Domain Driven Design principles, Hibernate, JPA, jUnit, Eazy Mock, MAVEN, ANT Web Service Development using REST Excellent knowledge of Relational Databases(DB2/Oracle), SQL and ORM technologies (JPA, Hibernate), Mongo DB Profound insight of Java and J2EE internals and practical knowledge of Design Thinking concepts Handson experience on Cloud Technologies Skills Java,Sprint Boot,Microservices Show more Show less