11256 Retention Jobs - Page 33

Entity: Finance Job Family Group: Finance Group Job Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? Join our Finance Team and advance your career as a FBT Data Operations - Document and Data Control Specialist_WH Key Accountabilities: The Document Control specialists leads the handling of information, including but not limited to, auditing of refinery and project documents and drawings, preparation of internal and/or external distribution, and data and document imports into site repositories. This position ensures quality control for all information, verifying accurate attributes and loading into the applicable Electronic Data Management System (EDMS) appropriately. Responsible to follow Whiting Information Management Services practices, procedures, and guides; including but not limited to attributing, naming, identifying, and numbering of documents. Ability to learn and retain knowledge of IM standards Ability to accurately audit, upload, update attributes/properties and locate and retrieve documents from site EDMS Work closely with refinery groups/departments and external contractors fulfilling document and drawing requests for check out, copy out, check in, and reference material Able to identify differences between document and drawing types and accurately assign appropriate retention codes based on these types Ensure project information submitted by engineering contractors adheres to the appropriate IM Site Technical Practices (STPs) including but not limited to required attributes, document numbering and file naming conventions. Issue Non-Conformance Alerts for project information that does not meet the IM Site Technical Practices, and work resolution with appropriate engineering contractor Create and run virtual links (electronic documents) so they can be made easily accessible through other sources/sites Collaborate with on-site Refinery Document Control and Project Information Management Teams providing support as needed Provide excellent internal and external customer service through authoritatively written communication via email or Microsoft Teams interactions Experience and Qualifications: Proficient in English language with the ability to express any idea without hesitation, have good vocabulary and grammar; people understand you easily (both spoken and written skills should be good). Bachelor’s Degree or equivalent experience in Management or Engineering (Preferably Process, Mechanical, Electrical or Instrumentation) 4-5+ years of work experience in Data & Document management in a global organization that has a high turnaround of green and brownfield engineering projects. Experience producing and handling electronic file formats including DOC, XLS, DWG, DGN, PDF, JPG and TIF. Significant experience in following procedures to operate an Electronic Document Management Systems (EDMS) such as Bentley ALIM. Experience of working in Adobe/Nitro, Maximo, SAP, SharePoint is an added advantage Experience in applying information assurance, governance, analytics and data visualisation Experience in quality assurance and conformance review Experience in customer support and positive relationship leadership skills Knowledge of document and data management to support portfolios, programmes and projects Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Accounting for financial instruments, Accounting for financial instruments, Accounting policy, Agility core practices, Agility tools, Analytical Thinking, Analytics, Business process control, Business process improvement, Commercial Acumen, Commercial assurance for external reporting, Communication, Creativity and Innovation, Credit Management, Curiosity, Customer centric thinking, Data Analysis, Data visualization and interpretation, Decision Making, Digital Automation, Digital fluency, Financial Reporting, Influencing, Internal control and compliance, Long Term Planning {+ 4 more} Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. Show more Show less

We are seeking a skilled and motivated Operations Team Manager to oversee and lead a dynamic team of 15-20 professionals. The ideal candidate will possess a blend of analytical acumen, team management expertise, and a proven track record in performance and quality management. This role is crucial for driving operational excellence, optimizing team performance, and fostering a positive work environment. Key Responsibilities Team Management: Lead, mentor, and manage a team of 15-20 members, ensuring effective communication, motivation, and professional development. Conduct regular performance evaluations and provide constructive feedback to team members. Implement strategies to enhance team cohesion and productivity, and address any conflicts or issues promptly. Performance Management: Develop and track key performance indicators (KPIs) to measure team and individual performance. Analyze performance data to identify trends and areas for improvement. Implement performance improvement plans and conduct regular review meetings. Quality Management: Ensure adherence to quality standards and operational procedures. Monitor and assess the quality of work, implementing corrective actions as needed. Conduct audits and process reviews to ensure compliance with internal and external standards. Shrinkage Management: Monitor and manage shrinkage rates, identifying and addressing potential causes. Develop and implement strategies to minimize losses and improve inventory control. Retention and Team Building: Develop and implement initiatives to enhance employee engagement and retention. Organize and facilitate team-building activities to foster a positive and collaborative work environment. Identify and address any retention issues, working closely with HR to implement solutions. Analytical Skills: Utilize data analytics to drive decision-making and operational improvements. Analyze trends and metrics to forecast future needs and challenges. Prepare and present reports on operational performance and team effectiveness to senior management. Oversee day-to-day operations and work of lower-level staff Ensure compliance to organizational standards, including safety standards and client or customer communications Monitor and provide feedback to managed staff to effect improvements in organizational goals Manage reports and personnel documents, including payroll Show more Show less

Business Development & Sales Executive – Travel & Hospitality Industry Location : Gurgaon, India Experience : Minimum 1 year in sales Industry : Travel & Hospitality About the Role We are seeking a dynamic and results-driven Business Development & Sales Executive to join our team. This role requires a strategic approach to lead generation, client acquisition, and revenue growth within the corporate travel sector. The ideal candidate will have a strong sales acumen, excellent relationship management skills, and the ability to identify and capitalize on new business opportunities. Key Responsibilities Lead Generation & Pipeline Management: Identify potential clients, generate new business leads, and maintain a strong sales pipeline. Client Acquisition & Follow-ups: Proactively reach out to prospective clients, nurture relationships, and convert leads into long-term partnerships. Cold Calling & Outreach: Engage with potential clients through calls, emails, and meetings to present tailored travel solutions. Sales Target Achievement: Implement sales strategies to meet and exceed monthly revenue goals. Client Relationship Management (CRM): Build and maintain strong client relationships, ensuring a high level of service and satisfaction. Business Strategy & Market Research: Analyze industry trends, competitor activities, and client needs to refine sales approaches. Corporate Meetings & Travel: Comfortable with in-person client meetings and business travel as required. Brand Representation & Networking: Enhance market presence through active participation in industry events and corporate networking opportunities. Qualifications & Requirements Experience: Minimum 2 years in business development, corporate sales, or travel sales. Education: BBA/MBA in Business Administration, Bachelor's in Travel & Tourism, or equivalent qualification. Skills & Competencies : Strong verbal and written communication skills with expertise in formal email etiquette. Proven ability in sales negotiation, lead conversion, and client retention. Strong research and analytical skills to identify market opportunities. Proficiency in CRM tools, MS Office, and sales reporting. Result-oriented mindset with the ability to meet sales targets under tight deadlines. Why Join Us? Competitive salary with performance-based incentives. Opportunity to work with a fast-growing company in the corporate travel sector. Exposure to strategic business development and high-value client management. Professional growth through networking, industry events, and direct client interactions. If you are a highly motivated sales professional looking to drive business growth in the travel and hospitality industry, we invite you to apply. Show more Show less

As the Sales & Marketing Leader, you will execute the organization's sales strategy for products, solutions, and services. This role involves developing the team's Annual Business Plan (ABP) and implementing performance strategies to achieve sales targets while maintaining contributory margins for sustainable growth. Actively cultivate robust, trustworthy, and credible relationships with both existing and potential customers, demonstrating adeptness in understanding their business needs and gaining valuable insights. Recommend tailored products or solutions to key decision-makers, effectively highlighting the benefits our offerings bring to their operations. Lead sales and marketing initiatives, driving the introduction of innovative products or solutions to the industry. It involves engaging with key stakeholders to advocate for the value proposition and persuasively communicate how these offerings address market needs. Monitor market demand, customer buying behaviour, and government policies relevant to the sector. Conduct research, prepare reports, deliver presentations, and advocate for regulatory approval of innovative industry concepts. Engage with the Sales team in generating opportunities, submission of proposals, participating in Tenders/Bids, conduct negotiations and successfully close the sale by executing strategies to win the business. Stay updated on industry trends, market dynamics, and competitors' activities. Represent the organization at major industry events, conferences, or trade shows. Foster relationships with new international and domestic principles and customers to achieve sales targets. Evaluate the sales team's performance through analysing individual performance reports, implementing enhancements, and monitoring KPIs for both self and the team. Support each team member in achieving their targets, fostering motivation, retention, and building a high-performing sales team. To Conduct SWOT Analysis, Asses Market, identify and mitigate risks, document Lost Business Report (LBR) and reasons thereof, learn continuously and to vigorously execute strategies to win. To assist the management in identifying factors hindering sales performance, and to recommend changes in product/solution mix. Qualifications BE with minimum 10-15 years of experience with proven track record in sales and marketing, Business Development in the oil and gas industry. Knowledge and wide experience in utilising of Salesforce, LinkedIn Sales Navigator, SAP/ERP, MS Office etc. Must have skills Product Knowledge Market Intelligence Legal & Statutory Compliance good communication Business Knowledge Business Strategy Result Oriented Project Management negotiation managemenet Good to have skills Financial & Commercial Acumen Show more Show less

Location Country India Work Location Mumbai Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders. Overall Purpose of The Job The role ensures compliance with customer agreements, budget ownership, workforce planning, engagement, crew retention, and service delivery. This position acts as the primary interface between Seafarer, Fleet Management, Crewing Operations, and external stakeholders, ensuring execution of crew-related activities. Key Responsibilities And Tasks Crew Management & Service Delivery Ensures all duties and responsibilities are carried out in accordance with VMS, national and international statutory requirements. Works closely with the Fleet Cell and Marine HR to ensure service delivery as per customer contracts. Functions as the escalation point for all crew-related matters, collaborating with Fleet Managers and Crewing Operations to resolve issues. Ensures that Crew Management delivers on KPIs agreed upon between client, Fleet Cells, and Crew Management, including budget ownership for crew operations. Ensures the diligent usage of ShipSure as the system of record for all crewing activities and drives it with other teams for their crew and vessels. Crew Planning & Workforce Management Responsible for crew engagement and crew welfare. Maintains an effective crew rotation plan for assigned vessels, ensuring consistency with global planning principles and as guided by Global Pool Managers. Identifies candidates for vacancies using fleet crew pools and recruitment when needed. Escalates critical vacancies to RCMP and Global Pool Manager when necessary. Works proactively and as guided by the Global Pool Manager to maintain and balance crew pool strength, including managing crew surpluses and reallocations. Supports fleet takeovers by identifying suitable seafarers for vessel transition. Works closely with the Global Pool Manager and supports building career progression plans for seafarers and ensures performance monitoring through appraisals. Identifies and addresses crew retention risks by working with key stakeholders Budget Management & Operational Efficiency Owns and manages the Vessel budget, including annual renewals, negotiation with customers and reporting. Owns and manage budget preparation by providing insights on wages, benefits, and crewing costs in collaboration with the P&L team. Schedules and reports on service performance and budget reviews, recommending actions to support continuous improvement. Compliance, Industrial Relations & HSSEQ Support Ensures compliance with maritime regulations, flag state requirements, and industrial relations for assigned fleets. Manages urgent crew changes and vacancies through the effective utilization of the V.Ships seafarer pool. Assists HSSEQ in accident investigations related to crewing and supports the implementation of corrective/preventive actions. Drive data quality and comply with Quality Assurance process (Audit) Stakeholder Engagement & Process Improvement Participate in the new business proposal preparation and review as well as new business onboarding process. Collaborates proactively with internal and external stakeholders, including seafarers to ensure outstanding service delivery. Be familiar with and promote V.Group and Marine HR services and initiatives. Provides feedback on ShipSure enhancements and other crewing process improvements. Works digitally with V.Crew Connect, ShipSure BI, and other digital tools to streamline operations. Delivers client reports, ensuring transparency and data-driven insights into seafarer management and operational performance. What can I expect in return? V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth. Essential Maritime or shipping industry experience Knowledge of crew operations, planning, and workforce management. Proven customer service mindset and ability to build strong relationships with stakeholders. Excellent organizational, and problem-solving skills. Strong collaboration and influencing skills to drive change and improvement. Ability to manage budgets, reports, and performance KPIs effectively. Excellent communication skills, with an ability to negotiate and resolve conflicts effectively. Good technology and data analysis proficiency. Desirable Proficiency in ShipSure and planning tools functionality. Multinational work experience Applications Close Date 03 Aug 2025 Show more Show less

Job Description for Project Manager: 1. Exposure to US/International Client (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles. 2. Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and on emails. 3. Manage projects, establish productive, professional, and profitable relationships with key personnel and clients in assigned projects. 4. Coordinate with various departments within the organization, including support, service, technology, and manage resources, in order to ensure seamless functioning of the client accounts. 5. Responsible for client receivables; planning and execution of monthly retention. 6. Candidates with Project Management, Digital Marketing & Technical Skills Preferred. 7. Preferred Location Noida. 8. Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries. 9. Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances. 10. Achieves strategic customer objectives and account plans defined by company management. 11. Good relationship-building skills (internal, external, and cross-cultural). 12. Sound computer skills, especially in the areas of MS Word, MS Excel, and MS PowerPoint. 13. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated. 14. Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer-expectations and assess customer needs on an ongoing basis. What we are looking for- · Excellent communication skills · Must have Experience in Digital Marketing. Why should you join us · Fixed working timings- 5 days working · Attractive Incentives · Young & Vibrant work culture Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Number of openings: 2 Pay Band: 5 Country/Location: (Advant IT Park) Noida, India Department: GSS English & Exams (IELTS Operations) Contract Type: Fixed term contract until 31 March 2027 Closing Date: Tuesday 1 July 2025 - 23:59 Singapore Time (GMT +8) Role Purpose & Accountabilities We are seeking a meticulous and dedicated Quality Analyst to join our team. This pivotal role involves the primary responsibility of developing essential articles and comprehensive operational guidelines, alongside introducing techniques for organizing, locating, and enabling access to relevant knowledge. You will ensure the accuracy of all information and the quality of delivery by continuously monitoring process activities, also ensuring all complaints and feedback are addressed and closed in a timely manner. As a Quality Analyst, you will be responsible for creating various documents and maintaining strict compliance with knowledge record retention, archival, and deletion policies. You will also play a key part in supporting various internal audits conducted periodically. This position operates within a dynamic 24/7 environment, offering two flexible days off per calendar week. Please note this is a secured process where personal belongings and electronic devices are not permitted on the floor. Placement in this role is contingent upon clearing a comprehensive certification process and background checks. You will act as a documentation expert, proficiently using MS Visio, Excel, Word, and PowerPoint to author knowledge articles for both front and back-office processes. Your expertise will be crucial in developing operational guidelines and step-by-step work plans. You will manage current knowledge management practices, design new knowledge distribution policies, and encourage their effective use, while also analyzing their impact on organizational benefits. This involves collaborating closely with internal process owners to gather information and develop materials such as end-to-end process flows, SOPs, and user guides. Maintaining a Master Document Control Listing and ensuring compliance with documentation procedures, including uploading all documents to the process repository and designing them to meet ISO9001:2015 requirements, will be vital. You will work closely with audit teams to ensure documentation compliance, monitor high-level process activities to assess work effectiveness, and identify areas of opportunity within processes and for individual team members, ensuring timely coaching and feedback. If you are ready for a challenging yet rewarding role, we encourage you to apply. Role Specific Skills, Knowledge And Experience Minimum 4-7 years of work experience, with at least 2 years in quality control. English language proficiency at a minimum level of IELTS band 7 or an equivalent internationally recognized qualification. Typing speed of at least 35 Words Per Minute (WPM). Basic proficiency in MS Excel, including the ability to use formulas (VLOOKUP, HLOOKUP, conditional formatting) and pivot tables. Demonstrated ability to manage multiple tasks simultaneously. Proficiency with Microsoft Office applications, particularly Excel and Outlook. Great interpersonal and communication skills. Versatile with a willingness to assist colleagues, even if it falls outside the immediate job description. Motivated, self-starter eager to learn and develop. Certified Green Belt or Six Sigma Certified. Good understanding of MS Visio. Demonstrable experience working as part of a dispersed team to deliver a service. Benefits 21 days of Annual Leave per calendar year, subject to policy 14 days of Public Holidays per calendar year Group Mediclaim policy Group term life insurance policy Group accident insurance policy Gratuity, subject to prevailing country laws Free library membership Professional development - Ongoing learning and career growth opportunities to support your development. Work Schedule : This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. Interview Schedule : Interviews are likely to take place between the second and third week of July. Please note that interview schedules are subject to change. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org Show more Show less

Job Summary: We are seeking a dynamic and strategic Chief Business Officer (CBO) to join our leadership team. The CBO will be responsible for accelerating business growth, unlocking new market opportunities, and ensuring company-wide alignment to drive user acquisition and revenue. This role is instrumental in helping the company achieve its ambitious growth targets, particularly within the highly competitive early-stage Fintech landscape. Key Responsibilities: Strategic Planning & Growth Define and execute long-term business strategies focused on scaling user acquisition, retention, and monetization. Identify and pursue new market opportunities, business models, and strategic partnerships to fuel growth. Translate the company’s vision and goals into actionable business plans across functions. User & Revenue Growth Own end-to-end strategy and execution for user base expansion and revenue generation. Monitor and optimize key metrics relevant to a Fintech startup Work cross-functionally with Product, Marketing, and Sales to align on growth initiatives and customer journeys. Take full accountability for hitting user and revenue KPIs. Business Development Cultivate and maintain relationships with key clients, partners, financial institutions, and investors. Lead commercial negotiations and identify partnership opportunities to drive long-term value. Operations & Performance Oversee operational workflows to ensure efficiency, scalability, and strong execution tied to strategic goals. Ensure effective collaboration across departments to remove silos and maximize impact. Financial Oversight Collaborate with the finance team to manage P&L, financial forecasts, and growth investments. Lead data-driven decision-making to ensure optimal ROI on all business initiatives. Anticipate and mitigate business risks while proactively identifying new revenue levers. Leadership & Culture Build, lead, and mentor a high-performance team across business development, strategy, and operations. Champion a culture of accountability, innovation, and agility aligned with company values and mission. Qualifications: 10+ years of leadership experience in business development, strategy, or general management. Proven success in driving user acquisition and revenue growth in high-growth environments. Strong financial acumen with experience managing P&L and business KPIs. Experience working cross-functionally with Product, Marketing, and Finance teams. Bachelor’s degree in Business, Finance, Economics, or a related field. MBA Marketing preferred. Preferred Skills & Attributes: Strong domain experience in BFSI or Fintech . Experience scaling digital platforms or consumer-facing tech products. Highly data-driven; hands-on with tools like SQL, BI dashboards, or CRM systems. Excellent stakeholder management, executive communication, and negotiation skills. Strategic thinker with a bias for execution and results. Show more Show less

Job Requirements Role/ Job Title: Product Manager - Credit Card Function/ Department: Credit Cards Job Purpose We are seeking a dynamic and innovative professional to join our Credit Card team, with a strong focus on UPI-based services and digital payment solutions. The ideal candidate will bring deep knowledge of the UPI ecosystem, payment technologies, and customer-centric product development to drive growth, engagement, and revenue through value-added services. Roles & Responsibilities Identify and develop opportunities in the UPI on Credit Card space. Design innovative payment solutions tailored to diverse customer segments, leveraging UPI’s capabilities. Formulate and execute strategic plans to scale value-added services (VAS) and enhance customer experience. Drive monetization of UPI-linked services and other VAS through targeted campaigns and partnerships. Monitor and report on revenue performance, profitability, and customer adoption metrics. Lead initiatives to promote UPI-based offerings and other VAS through digital channels and referral programs. Enhance customer retention and acquisition through personalized payment experiences and loyalty programs. Analyze customer behavior and transaction data across UPI and card platforms to identify trends and opportunities. Use insights to refine product features and improve service delivery. Conduct in-depth research on UPI trends, regulatory developments, and competitor strategies. Stay updated on innovations in the payments industry to inform product roadmap and strategic decisions. Work closely with internal teams (tech, marketing, operations, compliance) to ensure seamless rollout of UPI-integrated services. Strong understanding of UPI architecture, payment gateways, and digital transaction flows. Proficiency in data analysis, MS office and ability to derive actionable insights. Strong understanding of UPI architecture, payment gateways, and digital transaction flows. Proficiency in data analysis, MS office and ability to derive actionable insights. Engage with external stakeholders including payment aggregators, NPCI, and fintech partners for collaboration and feedback. Education Qualification Graduation: Any Graduation Post graduation: Any post-Graduation Experience: 2-5 years of experience Show more Show less

Role - Associate Director/Consulting Manager (based on fitment)- B2B Large Enterprise Sales Practice - Talent Solutions Mode of Work - In office Annual Revenue Responsibility- Yes Travel Required - Yes About AON Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry leading global resources and technical expertise. Aon's Talent Solutions practice delivers solutions to help clients build workforces for the digital age. We accelerate organizations from ordinary to the extraordinary with an unmatched combination of global consulting, and integrated talent analytics. We have more than 300 consultants serving India market helping clients with their most complex challenging problems using deep insights and analytics. We are trusted advisors for wide variety of organizations including BSE500 and work with largest set of early-stage technology organizations in the country. https://www.aonhumancapital.co.in/Home/For-Employers/Performance-Rewards-and Organization Our key offerings cut across some or all the areas below: Large Industry Compensation Benchmarking Surveys, Large Industry Salary Increase Surveys. Productivity Studies Pay for Performance Advisory Assignments. Compensation & Rewards Advisory (including & not restricted to) - Pay Design, Pay Structuring, Rewards Strategy, Job Evaluation, Variable Pay & Incentive Design. Talent Advisory (including & not restricted to) - Digital Transformation, Organization Design & Organization effectiveness, Performance management, Scorecard Design, Competency and Career Management Design. Role Responsibilities We are currently seeking a dedicated and experienced commercial account head to manage a book of clients within the technology industry, with a total value of 1 million. This is a senior role and will be a part of highly energized team and depending on engagements you will wear different hats ranging from growing revenue, wowing our clients, managing mid to large accounts to bringing in sales. Client Relationship Management Build and maintain strong, long-term relationships with key clients within th technology sector. Understand the unique needs and challenges of technology clients and provide tailored HR consulting solutions. Mapping And Relationship Building Identify and map out key stakeholders and decision-makers within client organizations, including relevant CXOs. Establish and nurture relationships with CXOs to understand their strategic goals and align HR solutions with their objectives. Account Growth Identify opportunities for upselling and cross-selling HR consulting services specifically relevant to the technology sector. Develop account growth strategies in collaboration with the sales and solutions team, with a focus on technology trends. Client Retention Ensure client satisfaction by addressing their technology-specific needs promptly and effectively. Proactively anticipate and resolve technology-related issues to maintain client loyalty. Strategic Planning Collaborate with the leadership team to develop and execute strategic account plans tailored to the technology industry. Define clear objectives and KPIs for technology-focused client accounts. Market Research Stay updated on technology industry trends, innovations, and market developments to provide informed insights to technology clients. Conduct competitive analysis to identify technology-specific opportunities. Reporting And Analysis Prepare regular reports on client account performance and financials, with a focus on technology-related metrics. Analyze data to assess the effectiveness of HR consulting services within the technology sector. Team Collaboration Work closely with the human capital consultants and delivery teams to ensure technology clients' unique needs are met. Foster a collaborative and solution-oriented work environment with a technology focus. Skills & Experience Strong sales acumen. Ability to work independently and on a team across multiple interventions. Proven experience in large enterprise sales, consultative selling, key account management or client relationship management, with a track record of growing accounts in the technology industry. Strong understanding of technology industry trends, challenges, and HR needs. Excellent communication and negotiation skills with a technology-specific focus. Ability to work in a fast-paced, dynamic technology environment. Proficiency in CRM software and MS Office suite. Willingness to stretch. Openness to travel How Is This Opportunity Different You will get to work with top notch clients across industries. Opportunity to work in a niche segment with the market leaders in the Consulting Industry. Opportunity to work in a team of international professionals across regions. Life At AON We're a team of authentic and smart individuals focused on providing exceptional value to our clients and our local communities. Meaningful and genuine relationships are at the heart of our business success and we're proud of our positive impact. Here at Aon, you're always more than just a job title. We encourage and support you to expand your knowledge and grow alongside some of the best people in the business - in India and throughout our connected global networks. We embrace an inclusive culture where our people trust each other, respect diversity and share ideas freely. 2546643 Show more Show less

About the Role: We are looking for a proactive and customer-focused Customer Success Executive (Freshers) to join our team at Gandhinagar Location. Your core responsibility will be to ensure that users get maximum value from our product and stay engaged. A key part of this role includes identifying customers who uninstall our app, reaching out to them, resolving their issues, and assisting with re-installation — via email, calls, or other communication channels. Key Responsibilities: Own and manage customer relationships post-onboarding to ensure retention and satisfaction Monitor uninstalls and proactively reach out to users Understand reasons for uninstallation, resolve concerns, and guide them to reinstall the app Provide responsive support via email, calls, or chat to resolve queries Educate customers on product features, updates, and best practices Collaborate with the product and support teams to relay customer feedback Track customer health scores and take proactive steps to prevent churn Maintain accurate records of customer interactions and follow-ups Show more Show less

Company Description Welcome to The Cogent, your trusted partner in digital transformation. With half a decade of industry experience, we deliver comprehensive digital solutions encompassing marketing, website development, design, and video production. Our robust team of over 60 professionals serves clients across 50 diverse industries, achieving a client retention rate of 98%. Join us to experience exponential growth and amplify your business 10x. Role Description This is a full-time on-site role for a Brand Strategist & Graphic Designer located in Jaipur. This on site role combines strategic brand thinking with creative execution, responsible for developing comprehensive brand strategies and translating them into visually compelling designs. Responsibilities include conducting market research and competitive analysis, creating brand positioning frameworks and guidelines, designing marketing materials, social media graphics, website assets, logos, and other visual content. The role involves collaborating with account management, marketing teams, and clients to deliver cohesive brand experiences that drive measurable results while ensuring visual consistency across all touchpoints. Qualifications 1-3 years of proven experience in Brand Strategy, Graphic Design, or integrated marketing roles Strong analytical skills with experience in Market Research, Consumer Insights, and Brand Positioning Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects) Excellent skills in Typography, Color Theory, Layout Design, and Brand Identity Development Experience in Strategic Thinking, Creative Problem-Solving, and Brand Architecture Strong written and verbal communication skills with exceptional presentation abilities Knowledge of UI/UX design principles, web design, and digital marketing best practices Ability to manage multiple projects simultaneously and meet tight deadlines Bachelor's degree in Marketing, Graphic Design, Visual Arts, Communications, or related field Portfolio showcasing both strategic brand work and diverse design executions is required Experience in digital marketing, advertising agencies, or brand consultancies is preferred Show more Show less

Job Purpose Responsible for managing customer relationships, analyzing data to improve customer satisfaction, and driving loyalty programs. Focuses on creating personalized marketing strategies to enhance customer retention and growth. Education Qualifications Graduation/ Post Graduation Key Responsibilities Set store sales plans and quotas aligned with business objectives. Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. Implement production, productivity, quality, and customer service standards. Recommend product lines and ensure appropriate merchandise mix. Drive sales, margin, shrink control, inventory management and cost optimization. Manage commercials and statutory compliance. Manage performance and foster teamwork among store staff. Identify and develop talent for critical positions. Address customer feedback to improve service and processes. Stay updated on competition and manage customer escalations. Drive local events and promotions as per marketing calendar. Promote a "Customer Obsessed Culture" to prioritize customer centricity. Key Performance Indicators Business Management: Gross Margin, SOH Segment & Brand mix Discount Management Brand share Finance - Paper/card VM Implementation. Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. People Management. Business Acumen - profitability, Competition. Jio Business - Activations, Recharges, CAF Rejections Job Requirements Functional Competencies Operational Effectiveness Finance Management Analysis and Problem Solving Results Orientation Behavioural Competencies Self-Development Emotional Intelligence Customer Service Orientation People Management Communication Teamwork and Collaboration Show more Show less

Micro Market Manager will be responsible to acquire key merchants (semi-fixed/fixed shops), in a specified geographic area assigned to him and he should be responsible for building new merchant relations and further cross-selling. MMM will be responsible for acquiring retention and cross-sales of other products. Should have at least 6 months of experience in sales and business development. Good negotiation, communication, and convincing skills. Regional Language is mandatory

Job Requirements Role/Job Title: Associate Relationship Officer Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Responsibilities Roles & Responsibilities: Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Nudge behavioural changes in customers to drive them towards online banking. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Maintain knowledge on all bank products, credit standards, services and trends and provide efficient customer services. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0-2 years of relevant branch banking experience, fresher’s can apply. Show more Show less

Position Overview: We are looking for an enthusiastic and experienced Business Development Manager who can drive revenue growth, build strong client relationships, and open new business avenues for the agency. You’ll play a key role in representing our brand, pitching our digital solutions, and contributing directly to our success. What the role is all about: Identify new business opportunities in the digital marketing space Generate qualified leads through networking, cold outreach, and online platforms Pitch agency services and digital marketing solutions to potential clients Prepare proposals, conduct presentations, and close deals Collaborate with internal teams (strategy, content, design) to align client needs with solutions Build and maintain strong client relationships to ensure retention and upselling Track performance, sales pipeline, and report regularly to management Stay updated on industry trends, market conditions, and competitor activities What we’re looking for: 3–5 years of experience in Business Development, preferably in a digital/creative agency Proven track record in achieving sales targets and driving revenue growth Excellent communication, presentation, and negotiation skills Strong understanding of digital marketing services (SEO, social media, paid ads, content, branding) Self-motivated, proactive, and result-oriented Ability to work independently as well as in a collaborative team environment Nice to Have: Familiarity with CRM tools and lead generation platforms Network of industry contacts and prior client portfolio Creative thinking and a passion for marketing Show more Show less

Job Purpose The Incumbent shall drive short term and long-term HR & ER strategies for Silvassa Extrusion works and will be responsible for its execution through DH Land & Liaisoning, SH- Admin, Medical Officer & SH-HR & ER. The responsibilities of this position go beyond just overseeing the Extrusion unit; it also encompasses the planning and execution of Central Die Shop and additional extrusion projects. Moreover, the position shoulders significant responsibilities, including HR, IR, Security, Administration, Medical services, Liaison, and CSR, making it a multifaceted and vital role within the organization. The position would need to work closely with Unit Head for understanding business needs, Business Head HR, Downstream for strategy formulation and with HR & ER Heads for execution. The position also has an oversight role in statutory, legal, payroll related matters, lay down strategies and monitor processes for Progressive Employee Relations management, Human Resource Function strategies for Silvassa Unit and will be responsible for its execution related to HR, Admin, CSR, Security & ER. Job Context & Major Challenges Job Context: The Incumbent shall drive short term and long term HR & ER strategies for Silvassa Extrusion Works and will be responsible for its execution through HR, Admin, & ER Heads. Maintain Harmonious relation in prospective of ER and develop framework of HR at Silvassa Extrusion Works both newly acquired Projects like Central Die Shop and other new projects in future. Job Challenges Strategic Adaptability: Aligning HR initiatives with evolving business goals while navigating change management complexities. Workforce Dynamics Managing diverse needs across multiple factory locations and fostering a high-performance culture amidst rapid industry shifts. Talent Development & Retention Identifying potential leaders and ensuring workforce adaptability in the face of emerging challenges. Feedback & Communication Effectively capturing and acting upon employee feedback, balancing transparency with strategic imperatives. External Relations Balancing union negotiations, ensuring compliance with ever-changing labor regulations, and cultivating strong relationships with key external stakeholders. Lay down strategies to deal with key challenges and opportunities, design a process, implementation roadmap and ensure execution Productivity enhancement, Manpower rationalization initiatives. Formulating strategy for Capability building & its implementation , Succession planning Create a high performance culture enabling employees to contribute their best across all the factory location of the organization. Identifying capable workmen and developing them into Supervisors & Training workforce to multi-skill to manage impact of absenteeism. Design framework for pulse surveys and capturing employee voice. Outline strategy to deal with union and collective bargaining. Establish and further nurture strong relationship with various Government authorities, Local Authorities and influencing bodies. This position is tentatively slated at JB 7. Effective and Strong Administration for maintaining discipline & collaborative approach towards all Admin & Security front in Organizations interest. Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Talent Acquisition and Induction To recruit and induct quality manpower as per need of Business with proper manpower planning. Putting right person at right place for optimum utilization of individual along with proper career growth as per organization’s need. To draw retention and compensation strategies & restructuring and downsizing in company’s interest. JD Formulation and timely evaluation of existing positions. KRA10 Land & Liasioning Interact with the local authorities at Silvassa, understand their sentiment, initiate action to maintain positive sentiments of the external stake holder Work closely with the project teams to get all statutory clearances like electricity, water and other clearances from the local bodies in time. Work with district Administration, spearhead CSR related activity so as to have the support of District Administration for the organization Crate network and ensure that the organization is not taken by surprise due to an unknown local concern. Aid in timely completion of the project. KRA2 OD Interventions & Talent Management Drive the OD initiatives of Corporate HR Formulating strategy for Capability building & its implementation, Succession planning Create a leadership pipeline Devise delivery process for developmental initiatives of Corporate HR team Culture and capability building initiatives to make the factory a world class work place. KRA3 Policy/ Practice Implementation To formulate plans for efficient delivery of all HR Policies and timely review for improvement. To review policies and make need based changes for the best interest of the organization. KRA4 HR , Rewards & Recognition & organizational Development Ensure life cycle Management at Site location. Ensure preparation of JDs & its timely evaluation Ensure submission of Goal settings within target timelines of Management. Ensure attendance Management System and send timely inputs for Payroll module. Maintain proper records and documentation for deduction, PF & earning for JCM employees. Develop talent pool and prepare competency mapping for all KOCCM employees Prepare training calendar on yearly basis for workmen cadre employees and Contractor laborer’s deployed at KOCCM. Ensure exposure visits for JCM employees Optimize the manpower and its future requirement in consent with Management. Develop skills matrix module for KOCCM workmen cadre employees Create a high performance culture enabling employees to contribute their best across all the factory location of the organization. Ensure co-ordination with respective factory HR Heads implementation of performance management system in order to ensure employee performance is monitored / rewarded in a consistent manner within the Company's Performance management framework. Performance based pay, Reward and Recognition initiatives KRA5 Progressive Employee Relations Management Design framework for pulse surveys and capturing employee voice. Initiatives for revamping work environment and facilities at workplace Design and monitor policy & processes for managing Health, Safety, and Hygiene of the plant. Outline strategy to deal with union and collective bargaining. Establish and further nurture strong relationship with various Government authorities, Local Authorities and influencing bodies KRA6 Learning & Development Conceptualizing & developing training & development initiatives for improved productivity, building capability and quality enhancement. Building in house capability for continuous skill up-gradation Identifying capable workmen and developing them into Supervisors Training workforce to multi-skill to manage impact of absenteeism Compile IDP and prepare training modules. To prepare framework so as to Identify, recommend and conduct such programs intended to aid individuals and groups in improving their job performance. To Monitor the process and align with the objective of learning and development of CHR. KRA7 HR Modules effectiveness & Payroll Management To implement HR Modules like Seamex, CSOD & measure data hygiene of Unit on regular intervals Work on different modules launched by Corporate and Group. Ensuring timely inputs are sent to Payroll Team Ensure effectiveness of Data Timely review the payroll components and drive necessary changes benchmarking with other Units KRA8 Security & Administration To formulate plans for security deployment. To provide all resources to the concern department as per requirement. Time to time review of Security & strengthening the same as per need by implementing modern mechanisms for better functioning. Oversee security measures and protocols to ensure a safe working environment for employees and assets. Develop and implement comprehensive security protocols, policies, and procedures to safeguard company assets, employees, and facilities. Collaborate with relevant stakeholders to assess security risks and vulnerabilities, and design strategies to mitigate them effectively. Oversee the deployment and management of security personnel, surveillance systems, access controls, and alarm systems. Conduct regular security audits and assessments to identify areas of improvement and implement corrective measures. Establish crisis management plans and response mechanisms to address emergencies, such as natural disasters or security threats. Foster a culture of security awareness among employees through training programs and communication initiatives. KRA9 CSR To develop plans for CSR activates and monitor its implementation. To monitor facilities that are to be provided to Project affected families and nearby villagers. To organize various activities as per State government norms. To organize activities as per requirement under Group CSR initiatives. Co-ordination with Collector Office and other government officials as per need. Strategies for discussions/negotiation with villagers/Local leaders for R&R. To prepare scale for compensation in alignment with policies of Central and state government. To assist in formulation of policies for rehabilitation and ensure its implementation To prepare strategies for maintaining healthy relationship with local villagers. To provide employment to Project affected persons as per government norms. Time to Time review and strategic change in the policy for the best interest for the company. Show more Show less

With 100+ bn minutes streamed annually, 120 minutes of daily average listening time, and 6+ billion total audio plays on our platform, Pocket FM is on a mission to build the world’s largest AI-powered audio streaming platform. Rapid growth in the US and India, with strong momentum in Europe and LATAM. We operate across diverse geographies, tackling complex challenges that require leaders who can navigate ambiguity and drive impact. These roles demand the ability to solve novel, first-of-their-kind problems—often without precedent. This position involves leading key functions, including creative teams, production, digital marketing, and user acquisition; as well as managing large-scale, cross-functional initiatives. Thriving at Pocket requires a mix of high IQ and EQ, analytical rigour, an entrepreneurial mindset, and the ability to influence C-suite decision-making. We offer ambitious goals, complex problem-solving, and full ownership over execution. Prior experience solving similar problems isn’t required. What matters is adaptability, a willingness to learn and reinvent, and intellectual humility. We seek individuals who thrive in uncertainty, bring fresh and innovative perspectives. Here's what we're solving for: This role sits at the intersection of analytics, product, and growth, tackling first-time, complex challenges across diverse genres Content Growth & Expansion: Improve CPI for new shows and scale high-performing content to reach new audience segments Test, iterate, and scale both paid and organic channels to drive sustainable growth. Revenue & Retention Optimisation: Maximise monetisation, improve retention metrics, and enhance user lifetime value AI-Driven Production & Scaling: Shift user acquisition testing from thumbnail optimisation to AI-driven experiments and scale realistic AI-generated videos for content distribution Content Adaptation & Commissioning: Optimise content adaptation for broader appeal and identify high-potential growth shows across key categories Live-Action Production: Maintain and scale live-action content as a core part of our ongoing operations, leveraging A/B testing and advanced analytics to optimise content performance and acquisition strategies Here’s what we are looking for: 15+ years of experience in growth/ business roles with high operational excellence Astute problem-solving skills and ability to break (seemingly) large problems into smaller and practical solvable pieces, and a data-driven approach to decision-making, with a keen eye for insights and metrics Someone who excels at developing and implementing a plan from concept to completion, generating measurable outcomes Track record of productive teamwork - starts with “why” rather than “what,” enjoys getting their hands dirty, and possesses a drive for continuous learningHave an action-bias; solve problems, execute, and iterate, if required Show more Show less

Job Title: Executive - Customer Success About Greytip: greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences. Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software. At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive. Position Purpose : We are seeking a highly motivated and experienced Senior Executive - CS to join our team. This role is crucial in ensuring customer satisfaction, retention, and growth. The Senior Executive - CS team member will act as a trusted advisor, advocate, and point of contact for our valued Global clients, helping them achieve their business goals through effective use of our products and services. Key Responsibility: The Customer Success Manager ensures clients maximize value from the SaaS HR Tech platform, driving adoption, satisfaction, and retention for customer accounts. They manage adoption & engagement, build relationships, and address customer needs proactively, collaborating with Support and Sales teams. Serve as the primary point of contact to customers, addressing day-to-day inquiries and ensuring seamless communication. Monitor account health and implement corrective actions in collaboration with other CS sub functions, such as support and product teams, to maintain customer satisfaction. Collaborate with Sales, Support, and Product teams to resolve customer issues and ensure alignment with customer needs. Conduct pre-handover sync with the implementation team to align on customer goals and setup. Schedule and deliver admin training on greytHR products to customers. Enable product feature adoption for customers. Review & analyses weekly module usage for customer accounts. Proactive/Reactive monitoring of early warning signals to engage users. Escalate setup issues to keep the account green. Initiate action based on the NPS/CSAT feedback received from the client. Track product usage monthly to quantify expected adoption for accounts. Share success tips, best practices with clients Review & action weekly engagement reports for health tracking. Required Skills (Intermediate Level Focus) Category Skills Customer Relationship Management - Customer adoption & engagement (I), Relationship Building (I), Managing Escalations (I), Renewals & Retention (I), Customer Feedback Collection (I) Product & Industry Knowledge - SaaS Product Knowledge (I), Product Adoption Strategies (I), Feature Utilizations Optimisation (I), Pricing Model Knowledge (I) Customer Success Strategy Customer Retention Fundamentals (I), Customer Health Scoring (I), Adoption & Usage Monitoring (I), Proactive Check-Ins (I) Digital & Technical Skills - CRM Systems (I), Data Analytics & Reporting (I), Customer Portal Management (I), Product Adoption Tracking (I) Soft Skills - Active Listening (I), Empathy in Customer Interactions (I), Verbal Communication (I), Time Management (I) Data-Driven - CS Data Literacy (I), Customer Health Scoring (I), Product Usage Analytics (I), Customer Feedback Analytics (I) Key Performance Indicators (KPIs) Customer Health Score: Maintain 75-85% (healthy range) for assigned accounts. Net Promoter Score (NPS): Achieve +20 or higher. Customer Satisfaction (CSAT): Maintain 75-80%. Churn Rate: Keep below 10% annually. Adoption Rate: Increase feature utilization by 20% within 6 months. Renewal Rate: Achieve 90% renewal success for assigned accounts. Required Qualification - Bachelor’s degree in Business Administration, Marketing, or a related field (MBA is a plus) 2-4 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in the SaaS or technology industry Proven track record of driving customer retention, satisfaction, and growth. Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving abilities Preferred Qualification - Experience using Customer Success platforms like Custify, or similar tools Familiarity with CRM tools Show more Show less

Position Summary EngagementSpecialist Assistant Manager Location- Hyderabad Shift-11AM-8 PM At Deloitte, we provide Engagement Specialist a platform for helping Business Leaders, Business Advisors, and Professionals enhance the engagement experience. As an Engagement Specialist, you'll be responsible for ideating, designing, and executing engagement frameworks, while keeping in mind the business priorities and maneuvering through the complexities of the various types of businesses being supported. At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development. Workyou’ll do As an Engagement Specialist, you will interact with leaders, business advisors, and professionals directly to discuss issues and guide them, as required. You are expected to work independently, collaborate, and partner with business advisors and business leaders for talent-related outcomes. The scope includes but is not limited to developing/executing employee engagement, employee advocacy, retention management,people engagementsurvey, performancemanagement, changemanagement, and otherkey programs to support business vision and their needs. Partnerwiththeleadershipteamanddevelopasolidunderstandingofthebusiness environment Program,manage,andexecutevariousengagementprogramsliketheskip-levelmeetings,walkandtalk,and more Support, drive, and govern the employee survey participation, and support business leaders and people managers with their engagement action planning and action updates Wearahatofanadvocateandanadvisortounderstandprofessionalconcernsandneeds,gainmeaningfulinsights, resolves, and/or coordinates resolution of issues by engaging the business and other stakeholders Help managers and employees establish appropriate individual development plans in line with the overall business objectives and performance assessment Actasaliaisontoworkwithleadership,internalstakeholders,andotherteamstoenhancetheemployee experience Identifyhigh-riskemployeesandhighlightittotherelevantstakeholderstohelpinitiatediscussionsinretainingtalent proactively Conductstayinterviewswithemployeesandprovideinsights tobusinessleadersandbusinessadvisorsasapartof planned engagement Facilitatebusinessleadersconnectwithemployeesforcritical cases Closely work withvariousother teamsoftalent to keepintrackof thenew hireintegration, onboardingprogram,exit process, and learning logs. Be the owner for the rewardsand recognition process, and ensure reviewing the nominations, facilitate ceremonies, and timely payout Highlightthebudgetutilizations,penetrationlevels,andproactivelyadvisethe business Other Activities Lead agroup of2–4 professionals Participateandlead(whenrequired)inPerformanceManagement roadshows Involveinperformanceimprovementdiscussion,asandwhen required AssistingtheEmployeeRelationsteamwhereinsightsare required The team Our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Engagement Specialists are committed to excellence and to enhance the trust of the leadership, internal stakeholders, and Deloitte professionals. Employee engagement and retention is our top priority, and by focusing on them, we continue to raise the bar and deliver greater value to our businesses. Required Qualifications MastersinHR/BusinessManagement/Certificationin HR 4–6yearsofrelevant experience Stronginterpersonalskills,includingabilitytopresentinfrontofaudiencesatvarious levels Excellentplanningandpresentationskills,alsorequiresoutstandingattentionto detail Experienceworkingindependentlyonmultipleassignmentsor engagements Preferred ExperiencewitharegionalorBig4accounting firm and prior engagement specialist experience is preferred About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”),itsnetworkofmemberfirms,andtheirrelatedentities.DTTLandeachofitsmemberfirmsarelegallyseparate andindependententities.DTTL(alsoreferredtoas“DeloitteGlobal”)doesnotprovideservicestoclients.IntheUnited States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte”nameintheUnitedStatesandtheirrespectiveaffiliates.Certainservicesmaynotbeavailabletoattestclients undertherulesandregulationsofpublicaccounting.Pleasesee www.deloitte.com/about tolearnmoreaboutourglobal network of member firms. Copyright©2017DeloitteDevelopmentLLC.Allrights reserved. Howyou’ll Grow At Deloitte,we’veinvestedagreat dealtocreatea richenvironmentin which our professionalscangrow.We wantall ourpeopletodevelopintheirownway,playingtotheirownstrengthsastheyhonetheirleadershipskills,andasapart ofourefforts,weprovideourprofessionalswithavarietyoflearningandnetworkingopportunities—includingexposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. Therefore, we provide a range of resources, including live classrooms, team- basedlearning,andeLearning.DU:TheLeadershipCenterinIndia,ourstate-of-the-art,world-classlearningcenterin the Hyderabad office is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals byrecognizingtheiruniquenessandofferingthemtheflexibilitytomakedailychoicesthatcanhelpthemtobehealthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationshipswithourclients,ourpeople,andourcommunities.Webelievethatbusinesshasthepowertoinspireand transform.Wefocusoneducation,giving,skill-basedvolunteerism,andleadershiptohelpdrivepositivesocialimpact in our communities. Learn more about Deloitte’s impact on the world. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304143 Show more Show less

Job Purpose: To lead and oversee the Customer Experience (CX) and Aftersales (AFS) functions across the North Region, ensuring effective implementation of strategies that drive superior customer satisfaction, enhance dealer profitability, and optimize overall service network performance for Kia India. Key Responsibilities: Regional Leadership & Team Management Oversee the AFS Regional Office and regional CX team to implement CX and Aftersales strategies across the region. Regularly review team performance, ensure manpower availability, manage attrition, and lead retention programs. Conduct regular performance reviews and provide guidance to ensure effective implementation of Kia India's CX strategies. Performance Monitoring & Improvement Monitor and drive regional performance against CX, AFS, and CX training KPIs. Guide the team to identify challenges and implement corrective/improvement actions promptly. Prepare and submit monthly regional reports highlighting CX, AFS, and training performance, challenges, and opportunities. Stakeholder Collaboration Collaborate with Head Office and other regional stakeholders to align and optimize Aftersales and customer experience initiatives. Lead regional reviews and Dealer Principal (DP) meetings for smooth execution of CX strategy. Strategy & Program Implementation Drive successful execution of digital CX programs and strategies within the region. Lead benchmarking efforts to align regional practices with industry best standards. Direct the execution of the CX training strategy for continuous upskilling of regional teams. Service Network & Dealer Management Oversee Service Network planning, expansion, and dealer criticality reviews to ensure high customer satisfaction and business performance. Manage dealer profitability metrics such as OAR (Overall Activity Ratio) and SAR (Service Activity Ratio). Lead service marketing campaigns and allied businesses to boost regional service engagement. Data-Driven Action Planning Analyze data-driven insights to identify CX gaps and formulate targeted action plans. Implement improvement plans across the region aimed at enhancing overall customer satisfaction. Qualifications & Experience: Proven experience in Aftersales, Customer Experience, or related automotive service management roles, preferably in a regional leadership capacity. Strong knowledge of CX frameworks, Aftersales operations, and dealer network management. Experience in digital CX program implementation and training strategy execution. Ability to lead cross-functional teams and manage multiple stakeholders effectively. Analytical mindset with strong problem-solving and decision-making skills. Excellent communication, interpersonal, and leadership skills. Show more Show less

Job Description Customer Operations –Chat and Voice Process- Senior Process Manager India | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 |Management Level – Senior Manager Specialisation – International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems.The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Senior Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall, experience of 9+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications Graduation in Computer Science, Computer Applications or related subjects About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Job Description Customer Operations –Chat and Voice Process- Senior Process Manager India | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 |Management Level – Senior Manager Specialisation – International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems.The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Senior Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall, experience of 9+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications Graduation in Computer Science, Computer Applications or related subjects eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Job Title: Sales Development Executive- Castrol Brand Engine Oil Location: Kottayam, Alaphuzha, Pathanamthita. Base Location - Kottayam. Department: Sales & Business Development Reports to: Regional Sales Manager & Distributor Owner Job Overview: The Key Sales Development Executive for Castrol Engine Oil is responsible for driving business growth by acquiring new customers, managing key accounts, and executing strategic sales initiatives. This role involves building relationships with branded workshops, delivering quality service, and achieving sales targets. The ideal candidate will be proactive, target-driven, and have strong communication skills to effectively promote Castrol’s branded workshop offer. Key Responsibilities:1. Customer Acquisition & Lead Generation Develop and execute a detailed plan for acquiring new branded workshop or retail stores customers in assigned territories. Identify and generate a pipeline of qualified leads using approved tools and techniques to ensure a consistent flow of prospects. Conduct prospecting activities and profile potential customers based on approved criteria to determine their suitability. Present the value proposition of Castrol’s branded workshop program, including program benefits, product offerings, and commercial terms. Build strong relationships with prospects, address queries, and lead them through the onboarding process. 2. Offer Deployment & Customer Onboarding Collaborate with the Branded Workshop Manager or New Dealer owners to ensure a smooth and quality deployment of Castrol’s channel offers. Conduct training sessions, audits, branding activities, and activations to effectively onboard new customers to Castrol’s ways of working. Educate new accounts on the Castrol brand heritage, product range, and benefits, ensuring they are well-integrated into the program. 3. Business Growth & Sales Delivery Achieve monthly sales targets for the full range of Castrol products, including focus products and synthetic oils. Develop and maintain strong relationships with key accounts, ensuring consistent service delivery through the distributor and sales team. Collaborate with the ground sales team to develop customer retention strategies and counter competitor activities, minimizing their impact on Castrol’s business. Conduct regular visits to all assigned customers within the territory, maintaining a strong presence and building trust. 5. Reporting & Compliance Maintain accurate records of sales activities, customer interactions, and progress against targets using approved systems and tools. Provide regular updates and reports to the Regional Sales Manager on key performance metrics and market insights. Ensure compliance with company policies, sales processes, and contract terms. Qualifications: Bachelor’s degree in Business, Marketing, or a related field. 2 years of experience in FMCG/Automobiles/ Pharma/ Insurance or account management, preferably in the automotive industry or related sectors. Proven track record in customer acquisition and relationship management. Strong communication and negotiation skills. Ability to work independently and manage multiple tasks effectively. Proficiency in using CRM software and other sales tools. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Internet reimbursement Paid time off Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Sales: 1 year (Preferred) Language: English (Preferred) Work Location: In person

Role Overview: As the Head of HR, you will be responsible for aligning our people strategy with business goals, managing talent acquisition, fostering a high-performance culture, and implementing HR systems for both divisions. You’ll play a key role in building the foundation of our company culture and ensuring we attract, retain, and develop top talent. ⸻ Key Responsibilities: Develop and execute HR strategies that support business objectives in both furniture manufacturing and interior design. Build and lead the HR department from the ground up. Oversee talent acquisition, onboarding, training, and retention programs. Implement effective performance management systems. Ensure legal compliance with labor laws and employment standards. Promote a positive workplace culture through engagement and employee development initiatives. Partner with department heads for workforce planning and organization structuring. Develop and manage HR policies, procedures, and employee handbook. Manage payroll coordination, leave management, and grievance handling. ⸻ Requirements: Bachelor’s or Master’s degree in HRM, Business Administration, or related field. 3 years of proven experience in an HR leadership role. Experience in manufacturing, interior design, or related sectors preferred. Strong knowledge of Indian labor laws and HR compliance. Excellent communication, leadership, and organizational skills. Ability to handle both white-collar and blue-collar workforce requirements. Proficiency in HRMS tools, recruitment platforms, and MS Office. ⸻ What We Offer: Competitive salary and performance incentives. Opportunity to lead and shape a growing organization’s culture. Collaborative and creative work environment. Career growth with leadership responsibility. Exposure to cross-functional business strategies. ⸻ How to Apply: Think you’re the right fit? Send your resume and a brief cover letter to '' hr.zoncods@gmail.com"with the subject “Application for HR Head Position – ZONCODS INTERIORS LLP Application Deadline: 31/06/2025 ⸻ About the Role: This is a leadership-level, on-site role with a direct reporting line to the company founder/CEO. You’ll work across our manufacturing unit, design studio, and corporate office to unify and scale people operations effectively. Job Type: Full-time Pay: From ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Willingness to travel: 25% (Preferred) Work Location: In person