11256 Retention Jobs - Page 31

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Overview: Responsible for actively managing enterprise-level customer accounts to position the value of SolarWinds' customer success programs. Creates a powerful customer experience, ensuring strong retention rates, product adoption, and customer advocacy. Engages with customers to obtain valuable feedback that will allow SolarWinds to create a stronger overall customer experience. Responsibilities: Act as the primary relationship holder and point of contact for SolarWinds throughout deployment and the entire customer journey. Work with customers who are identified as at risk and get them to a state of satisfaction. Maintain regular contact with assigned cases. Regularly deliver value conversations related to SolarWinds product offerings, relevant industry trends, corporate updates, and detailed account business reviews. Impacting the retention rate, increasing product adoption, and ensuring customers act as advocates for SolarWinds. Recommend process changes to customer success leadership. Record customer details, profile data, and activities in CRM. Identify at-risk customers and work to help turn their customer experience around by utilizing customer success programs such as training, support, Premier Support, Success Center, etc. Anticipate potential issues within the customer base. Create action plans to resolve. Follow up with customers who provide csat/DSAT support surveys. Gather additional details about the customer experience. Look for trends where the organization can work cross-functionally to create stronger customer experiences. Manage ad hoc projects as determined by the manager May be required to assist the sales effort from a customer success point of view. Be the voice of the customer internally, providing feedback to all relevant departments. Qualifications: Strong written and verbal communicator Proficient in speaking English Advanced problem-solving skills Advanced Microsoft Suite skills CRM and or ERP experience (Salesforce.com, Netsuite.com, Gainsight) Solid technical acumen e.g., understanding of networks, software licensing. Proven experience consistently achieving goals, KPIs, and other measures. Strong understanding of how to engage and excite a customer, ensuring a powerful customer experience. SaaS experience and ITSM background are assets. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice Show more Show less

Company Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally. Job Description Job Summary: We are looking for a highly experienced Senior Manager Customer Success to drive customer satisfaction, retention, and growth. This role requires a strong background in managing enterprise-level B2B clients, developing customer strategies, and collaborating cross-functionally to ensure clients maximize the value of our platform. You will be the key advocate for customers, ensuring they achieve their business objectives while fostering long-term relationships. Key Responsibilities: Client Onboarding and Success Management: Lead the onboarding process, ensuring a smooth transition from sales to implementation and setting customers up for success. Revenue-Driven: Track record of achieving upsell, cross-sell, and revenue growth targets in SaaS environments. Customer-Focused: Experience managing high-profile customers and driving success through relationship-building and problem-solving. Tech-Savvy: Strong understanding of SaaS products and ability to explain technical concepts to non-technical users. Problem Solving: Proactive, results-oriented mindset with strong decision-making skills. Communication Skills: Excellent written and verbal communication, with an ability to manage expectations across stakeholders. Collaboration: Comfortable working cross-functionally with sales, product, and technical teams to ensure seamless service delivery. Team Leadership: Mentor and lead a team of Customer Success Managers (CSMs) to foster best practices, ensuring a consistent and top-notch customer experience. Qualifications Experience: 6-8 years in B2B customer success, account management, or a related field, preferably within a SaaS company. SaaS Expertise: Proven experience in managing enterprise-level clients in a SaaS environment, with a strong understanding of the SaaS lifecycle. Relationship Management: Exceptional communication, interpersonal, and relationship-building skills with a track record of managing high-value accounts. Analytical Skills: Strong analytical and problem-solving skills, with the ability to derive actionable insights from customer data and metrics. Strategic Mindset: Ability to think strategically about customer needs and how they align with our product roadmap. Project Management: Proven ability to manage multiple accounts and projects simultaneously with strong organizational skills. Customer-Centric Attitude: A customer-first mindset, focused on delivering exceptional service and value. Why Join Us? Opportunity to work with cutting-edge technology in a fast-growing SaaS company. Collaborative and dynamic work environment. Competitive salary and benefits package. Opportunities for career growth and professional development. Additional Information "Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards" Show more Show less

Responsibilities : - Conduct outbound calls to prospective clients to generate leads and qualify prospects. - Develop and maintain a strong understanding of the company's products and services. - Meet and exceed sales targets and quotas on a consistent basis. - Build and nurture relationships with customers to enhance customer satisfaction and retention. - Provide accurate information to customers regarding product features, pricing, and availability. - Collaborate with the sales team to identify opportunities for cross-selling and upselling. - Stay updated on industry trends and competitor activities to identify potential sales opportunities. - Participate in sales meetings, training sessions, and workshops as required. - Provide feedback to management on market trends, customer needs, and sales strategies. Requirements : - Bachelor's degree in Business Administration, Marketing, or a related field preferred. - Proven experience as a Telesales Executive or similar role, with a minimum of 1 years in telesales. - Excellent communication and interpersonal skills. - Strong negotiation and persuasion abilities. - Ability to work independently and as part of a team. - Ability to multitask and prioritize tasks effectively. - Results-driven mindset with a focus on achieving sales targets. - Experience in the Telesales is a plus. - Flexibility to adapt to changing priorities and business needs. Benefits: - Competitive salary with performance-based incentives. - Comprehensive health insurance and retirement plans. - Ongoing training and professional development opportunities. - Opportunities for career advancement within the company. - A positive and collaborative work environment.

Job Title: Key Account Manager – (West India) - Schools English Region: South Asia (Primary Focus: India) Department: Schools English Reports to: Lead – Key Account Management, South Asia Location: Mumbai Contract Type: Permanent Purpose of the Role To manage and grow strategic relationships with high-value schools and school networks across India and South Asia, driving adoption of English language products and services, enhancing customer satisfaction, and contributing to revenue and impact targets for the Schools English portfolio. Key Responsibilities Key Account Management Manage a portfolio of high-value school customers and school groups, acting as the primary relationship manager. Develop and execute Account Plans to retain and grow business from key accounts. Build long-term, trust-based relationships with school decision-makers and influencers. Fulfil the account management tasks for accounts identified as Platinum, Gold, Silver and Bronze and monitor progress. Customer Engagement & Delivery Ensure effective onboarding of new partner schools and smooth delivery of English exams and learning services. Coordinate with Exams Operation, Propositions, and Customer Services teams to resolve operational issues. Lead regular check-ins, review meetings, and feedback loops with schools. Sales & Business Development Identify opportunities for upselling and cross-selling within managed accounts. Meet/exceed KPIs on revenue, customer retention, and satisfaction. Work with the Lead and regional colleagues to engage large school chains with multi-city presence. Reporting & Data Management Maintain accurate account records and pipeline updates using CRM tools. Monitor account performance and provide regular updates to the Lead and other stakeholders. Use customer insights to inform product and service development discussions. Collaboration Coordinate with Marketing to tailor campaigns for account-specific needs. Work closely with colleagues across South Asia, including those in Nepal, Maldives, Sri Lanka, and Bangladesh, to align on best practices and school engagement strategies. Participate in regional forums and team learning initiatives. Work closely with the K12 and CIE teams on ILA and A&A lead conversions and GTM Qualifications & Experience Essential: Bachelor's degree in Business, Education, or related field. 5+ years of experience in account management, business development, or B2B client relationship roles. Experience in the education or services sector, especially working with schools or institutional clients. Strong communication and presentation skills, both verbal and written. Ability to manage multiple stakeholders and projects in a dynamic environment. C1 Level of English in CEFR Desirable: Familiarity with the English language education ecosystem in India. Understanding of international school curricula (e.g., Cambridge, IB, etc.). Experience with CRM tools (e.g., Salesforce, Dynamics). Exposure to working with multi-location or pan-India accounts. Skills & Competencies Relationship Management Customer-Centric Approach Strategic Sales Thinking Strong Organizational & Time Management Skills Problem Solving & Resilience Proficiency in Digital Tools & CRM Collaboration & Teamwork Travel Requirements Frequent travel within India to meet and support key school accounts (as per business needs and travel policy). Show more Show less

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Store Manager Job Level/ Designation M1/ Manager Function / Department Retail Location Lucknow Job Purpose Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice–post-paid/ prepaid, data etc.) Execute marketing promotions, display and store experience schemes Key Result Areas/ Accountabilities Sales Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store Ensure and monitor quality of acquisition through the store Revenue: Deliver revenue targets for the store Increase revenue per footfall by aiding customers’ purchase decisions RoI Achieve profitability (Return on investment) targets for the store Minimize losses from pilferage (wastage) and shrinkage (unidentified losses) Customer Service Manage churn and achieve customer satisfaction for walk-in customers Store Management Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure / store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate placement of pop-ups and product displays at store Marketing Execute marketing, branding and promotion activities Ensure fliers/ brand POS are available at store Resolve channel-specific issues within specific timelines People Resolve store-specific issues within specific timelines Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees Identify gaps in performance of immediate team and ensure training to bridge the same HSW Compliance  Ensure that the Health Safety and Well-being norms are adhered to Core Competencies, Knowledge, Experience Critical Success Factors Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results Threshold Functional Competencies Products, Services and Technology Knowledge - Consumer Differentiating Functional Competencies Sales Planning and Forecasting Solving Problems Experience 2 – 5 years Experience of retail store and customer relationship management Revenue Target achievement and cost management Must Have Technical / Professional Qualifications Essential : Graduation Desired : Full–time post - graduation in business management/MBA Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Managed Services Client Delivery Specialist is an advanced subject matter exert, responsible for overseeing the end-to-end delivery of managed services contract to the client. This role supports the business and protects the company’s reputation by taking responsibility for contract management for local, medium to large complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are complex to highly complex by nature and are typically across multiple sites and/or service offerings. The Senior Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving. What You'll Be Doing Key Responsibilities: Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs). Acts as the primary point of contact for client inquiries, escalations, and feedback. Understands client business needs and objectives to tailor required services accordingly. Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards. Collaborates with technical teams to resolve client issues and incidents promptly. Monitors and assesses client satisfaction regularly through feedback mechanisms. Takes proactive measures to address client concerns and continuously improve service quality. Develops account plans and strategies to enhance client engagement and retention. Identifies opportunities for upselling or cross-selling additional services. Manages the implementation of new services, upgrades, and projects for clients. Coordinates project timelines, resources, and deliverables to ensure successful outcomes. Ensures that service delivery aligns with contractual agreements and compliance requirements. Consults with legal team to ensure that all contract escalations are addressed with contract governance. Monitors and reports on contract performance. May oversee financial aspects of client accounts, including budgeting and forecasting. May manage billing and invoicing processes. Collaborates with technical teams to ensure that client environments are stable, secure, and up to date. Stays informed about industry trends and emerging technologies to provide informed recommendations to clients. Identifies and mitigates risks associated with service delivery and client relationships. Develops contingency plans for potential disruptions. Maintains accurate records, client documentation, and incident reports. Provides regular reports on service performance and client satisfaction to internal and external stakeholders. Knowledge and Attributes: Passionate about service delivery with a strong ability to manage a coordinated delivery of service. Advanced analytical mindset, strong initiative, self-driven with a commitment to succeed. Advanced understanding of managed services, including infrastructure, cloud, security, and support Advanced proficiency in project management. Excellent communication, negotiation, and problem-solving skills. Excellent client centricity, proven ability to manage client relationships and drive client satisfaction. Advanced business acumen, as well as financial acumen for budgeting, forecasting, and billing. Advanced familiarity with ITIL or other IT service management frameworks. Ability to work under pressure and has exceptional organizational skills and attention to detail. Ability to work collaboratively with cross-functional teams. Adaptability and a customer-focused mindset. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology or Business or related field. Relevant ITIL certification preferred. Relevant project management certification (for example, PMP) is preferred. Required Experience: Advanced demonstrated experience in a managed services and/or support services environment. Advanced demonstrated experience in managed services - service delivery and client management. Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards. Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements. Advanced demonstrated experience in monitoring contract performance. Advanced demonstrated experience in managing service delivery projects for clients. Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms. Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. 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Description About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The Salesforce Global Benefits team seeks an experienced leader for the role of Senior Manager, Benefits. The ideal candidate will have a consistent track record in supporting and leading benefits organizations to scale with a focus on operational excellence - perpetually refining our overall benefits COE delivery and operations model. In this role, you will take charge of improvements to our Center of Expertise (COE) processes, establish partnerships with both internal and external partners to facilitate program execution, and ensure operational efficiency and legal compliance. Additionally, you will lead M&A activities and also act as the strategic partner to our Shared Services organization, collaborating to ensure ongoing improvement in the delivery of day-to-day benefits tasks and employee-centered support on a scalable level. What You’ll Do As a key member of the India Benefits Design and Strategy team , you will: ✅ Own and drive: benefits strategy across India, ensuring alignment with business goals and market trends. Partner closely with HR leaders, Finance, and Legal teams to design, optimize, and scale benefit offerings that support talent attraction, retention, and employee well-being. Continuously evaluate program effectiveness, identifying opportunities for innovation and improvement. ✅ Lead annual benefit renewals: Manage the end-to-end renewal process for key benefits programs such as healthcare, retirement, life & disability insurance, and well-being initiatives. Work closely with external partners (brokers, insurers, and vendors) to negotiate competitive rates, enhance service levels, and ensure compliance with local regulations ✅ Design and implement new benefit programs: Lead the development, execution, and governance of new benefit initiatives to enhance employee experience and competitiveness in the market. Collaborate with key stakeholders to assess feasibility, define project plans, and oversee implementation. Drive operational excellence by ensuring new programs integrate seamlessly into existing HR and Payroll systems, maintaining regulatory compliance and operational efficiency. ✅ Analyze market trends and benchmarking data: Stay ahead of the curve by conducting ongoing research and benchmarking studies to assess market competitiveness, cost trends, and employee preferences. Utilize data from global and regional surveys, third-party providers, and industry networks to identify gaps and opportunities. Provide strategic recommendations to enhance benefit offerings, improve cost efficiency, and elevate employee satisfaction. ✅ Act as a strategic advisor: Be a trusted thought partner for senior leaders, HRBPs, and Finance teams, offering expert guidance on complex benefits-related decisions. Support workforce planning by providing data-driven insights on benefits costs, compliance considerations, and evolving employee expectations. Ensure alignment with broader Total Rewards and Talent strategies, proactively identifying ways to enhance employee value proposition. ✅ Support M&A integrations: Work closely with Corporate Development, Legal, and HR teams to assess existing benefits structures, identify potential gaps, and develop an integration roadmap. Lead efforts to harmonize benefits programs, ensuring a smooth transition for employees while mitigating risks related to compliance, costs, and experience. ✅ Be the escalation point (Tier 3) Serve as the final escalation point for high-impact or sensitive employee benefits inquiries that require in-depth analysis and resolution. Act as a liaison between employees, vendors, HR teams, and leadership, ensuring concerns are addressed with efficiency, accuracy, and empathy. Proactively identify trends in escalations and recommend process improvements or policy adjustments to enhance service delivery. What We’re Looking For 🔹 12+ years of experience in Rewards/Benefits inIndia. Extensive hands-on experience in designing, implementing, and managing benefits programs across. Knowledge of local laws in India will be an added advantage. Exposure to Asean Benefits will be an added advantage too. 🔹 Proven leadership in benefits strategy, Strong experience in managing external vendors and brokers, negotiating contracts, and ensuring high-quality service delivery. A track record of leading complex benefits projects and successfully executing regional or global initiatives 🔹 Exceptional project management skills with the ability to manage multiple initiatives. Ability to juggle multiple priorities, work cross-functionally, and lead high-impact projects from conception to execution. 🔹 Strong analytical mindset, Proven ability to interpret and analyze benefits-related data, such as market benchmarking, claims trends, and cost modeling. Comfortable using data insights to make informed recommendations, optimize program costs, and improve employee experience. 🔹 Excellent communication & stakeholder management skills – Strong ability to translate complex benefits concepts into clear, engaging, and impactful communications for diverse audiences, including employees, HRBPs, business leaders, and external partners. Skilled in building relationships, influencing senior stakeholders, and driving alignment across global and regional teams 🔹 Wellversed in using AI tools on a day to day basis and exposure to using AI for enhancing employee experience in Benefits. If you’re looking for an exciting opportunity to shape benefits strategy, drive impact, and work with an amazing team, we’d love to hear from you! Feel free to apply. Show more Show less

Executive - Key Account About the company Ketto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth journey, and we would like you to be part of our family, helping us to create a large-scale impact on a daily basis by taking our product to the next level. Introduction Your role at Ketto would entail overseeing and managing Kettos key accounts. You will manage the Business Development team and would help them identify, maintain and pursue a constant pipeline of potential NGO partners. Responsibilities: 1. Identify, maintain and pursue a constant pipeline of potential NGO partners 2. Gain access to decision-makers via a disciplined and structured prospecting regimen 3. Deliver high-calibre, persuasive presentations showcasing value-based offerings 4. Maintain updated client database and communication campaigns in the CRM application 5. Assist in developing/enhancing presentation materials 6. Develop a comprehensive understanding of the clients business model and unique challenges 7. Ensure client satisfaction and business retention 8. Conduct persuasive in-person/online business meetings and workshops What you bring to the table: 1. A Bachelors Degree or equivalent diploma with 1+ years of work experience in a B2B Sales/Account management role - prior experience working with schools would be a strong plus. Freshers can also apply 2. Strong time management skills- can efficiently prioritize and manage multiple projects 3. Strong communication and presentation skills 4. Ability to strategize and come up with effective processes 5. Team spirit - comfortable working with different functional teams in a fast-paced, dynamic environment 6. Proficiency in tools like Excel and PowerPoint - can make powerful presentations and analyse comprehensive data. 7. Experience in working with a CRM application e.g. Zoho, Salesforce, etc. Perks and benefits: 1. Attractive pay package on par with industry standards 2. Flexible and meritocratic work culture 3. Work environment aligned with diversity and inclusion parameters 4. Individuals professional & personal growth via learning & development programs

Please note that this a core Business development profile, you would be involve in growing our team catering the staffing needs of the client - Permanent, Contractual etc. also involves Client Relationship Management and other day to day operations to ensure smooth delivery. You would be responsible for the P & L of your department. Business Development: Identify growth opportunities and develop strategies to expand business with existing clients, ensuring consistency in service delivery. Identify, connect & establish business with new potential clients. Client Relationship Management: Establish and nurture strong relationships with clients and stakeholders. Act as a key point of contact for clients, understanding their requirements, and ensuring timely and satisfactory project deliveries. Maintain a client-centric approach, striving to achieve high client satisfaction scores and fostering long-term client retention. Resource Training and Retention: Should be able to provide the best resource as per the client requirement. Focus on skills and competency development for employees to enhance their capabilities. Implement measures to increase engagement, motivation, and longevity within the organization. Operations Management & Service Delivery: Take charge of day-to-day operations, ensuring smooth and efficient functioning across all departments. Develop and maintain policies and procedures to streamline processes and enhance overall productivity. Contracts, Documentation & Compliance: Review and draft Statements of Work (SOWs), Master Service Agreements (MSAs), and Purchase Orders (POs) to ensure accurate and comprehensive contractual arrangements. Financial Management: Ensure timely submission of invoices and closely monitor collections on a monthly basis to maintain healthy cash flow. Reporting and Accountability: Provide timely and effective reports for meetings with key account stakeholders, and manage escalations when necessary, maintaining accountability and transparency. Business Metrics: Define and fulfill metrics for all the areas of responsibility, monitoring key performance indicators (KPIs) to drive continuous improvement. Interested candidates can post their CV at hr@iirisconsulting.com with the subject - "Head RSP" Show more Show less

Business Analyst – Freshers | Strategy, Analytics & Cross-Functional Execution Location : Sector 63, Gurgaon – 100% In-Office Working Days : Monday to Friday, with 2nd and 4th Saturdays off Working Hours : 10:30 AM – 8:00 PM Experience : 0–1 year (Freshers from Tier-1 colleges preferred) Function : Business Analysis | Product & Ops Support | Data-Driven Execution Apply : careers@darwix.ai Subject Line : Application – Business Analyst – [Your Name] About Darwix AI Darwix AI is a GenAI-powered platform that transforms how large enterprise sales, support, and credit teams operate. Our core product suite includes: Transform+ : Real-time nudging and voice/chat analysis for frontline teams Sherpa.ai : A multilingual GenAI assistant for coaching and decision-making Store Intel : AI-powered computer vision for in-store behavior and conversion tracking We work with industry leaders such as IndiaMart , Wakefit , Emaar , GIVA , Sobha Realty , and Bank Dofar , supporting deployments across India, the Middle East, and Southeast Asia. With a growing client base and expanding platform capabilities, we are looking for ambitious individuals to help scale our business and operations intelligently. Role Overview We are seeking Business Analyst Associates who will work at the intersection of data, product, and operations. This is a role that involves execution, analysis, and coordination , designed specifically for smart, analytical fresh graduates who want to learn the inner workings of a GenAI SaaS company from the ground up. As a Business Analyst, you will support various teams including Product, GTM, Customer Success, and Delivery by preparing data reports, streamlining dashboards, analyzing customer behavior, automating workflows, and owning cross-functional trackers. The role requires clarity of thought, attention to detail, and strong documentation and follow-up discipline. Key ResponsibilitiesData & Reporting Maintain and update internal reporting dashboards using Google Sheets, Notion, or BI tools Track user behavior data across products (usage patterns, adoption rates, churn signals) Build basic analytical summaries for customer performance and sales productivity Perform daily/weekly health checks on operational data and client reports Cross-Functional Execution Coordinate task status, blockers, and timelines across Product, Sales, and Customer Success Create and maintain SOPs, checklists, and tracking sheets for client onboarding and delivery Support weekly internal reviews with updated project trackers and documentation Own execution of internal projects, such as feedback loops, renewal prep, and QBR decks Product & Customer Support Work with the product team to document feature usage, feedback, and gaps Run basic testing/validation of workflows, scoring outputs, and dashboard performance Analyze client-level usage data to support the success team with retention efforts Help document edge cases and suggest structured improvements in implementation or handoffs Research & Insights Conduct secondary research on competitors, tools, and industry trends Prepare market analysis and segment-level insights for business planning Support new market entry initiatives with data mapping, company segmentation, and ICP identification Skills & Qualifications Bachelor’s degree from a Tier-1 college (IIT, BITS, IIM (IPM), SRCC, St. Stephen’s, Ashoka, etc.) Strong command of Google Sheets/Excel and working knowledge of basic formulas Excellent written communication and documentation skills Detail-oriented, with strong follow-through and ability to manage deadlines independently Basic understanding of business metrics, product usage patterns, and dashboards Comfort with ambiguity and working on evolving priorities High degree of ownership and professionalism Preferred (Not Mandatory) Skills Experience using Notion, ClickUp, or other project management tools Exposure to SQL or Google Data Studio/Looker Studio Prior internship in consulting, SaaS, business operations, or analytics Familiarity with SaaS business models or B2B workflows Experience preparing investor-style decks, MIS reports, or client-facing summaries What Success Looks Like You ensure all critical trackers and dashboards are updated daily without reminders You consistently catch data inconsistencies or gaps before they escalate You build structured documentation that helps new team members or clients ramp up faster You proactively identify execution gaps and suggest clean, efficient fixes You manage high-volume internal communication with clarity, brevity, and accountability Career Growth Path 6–12 Months : Own cross-functional reporting, product feedback loops, and client data dashboards 12–18 Months : Progress into Product Analyst , Sales Ops Analyst , or Customer Success Analyst 18–24 Months : Scale into Program Manager , Business Ops Lead , or Strategic Analyst aligned with product or delivery This role offers an exceptional learning curve across product, GTM, analytics, and operations in a real-world enterprise AI environment. How to Apply Email your resume to careers@darwix.ai with the subject line: Application – Business Analyst – [Your Name] Optional: Include a short note on: “One tool or process you’ve used in your internship or college project that helped drive better clarity or output for your team.” This role is ideal for a structured thinker with high execution capacity , who is looking to grow in the heart of a fast-scaling GenAI company. If you are analytical, hands-on, and eager to learn by doing— we’d love to hear from you . Show more Show less

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Job Summary: We are seeking a skilled and driven Data Analyst Business Intelligence to join our global Services organization, supporting Customer Success and Renewals. This role is essential to enabling data-driven decision-making across a worldwide team by transforming complex, multi-source datasets into strategic insights. The ideal candidate will bring 5+ years of experience in data analysis, reporting, and business intelligence, with a demonstrated ability to work with large, complex datasets from diverse repositories. This individual will proactively identify data gaps, propose and implement solutions, and synthesize improved data with industry knowledge to deliver high-impact recommendations to business leaders. Success in this role means accelerating decision-making, improving operational efficiency, and uncovering opportunities that drive customer satisfaction, revenue retention, and long-term growth. Key Responsibilities: Analyze global Services Renewals data to uncover trends, forecast performance, and support revenue optimization strategies. Design, build, and maintain dashboards and reports that surface key performance indicators (KPIs) related to renewals, churn, upsell, and customer retention. Collaborate cross-functionally with Renewals, Sales, Customer Success, and Finance teams to deliver insights that improve forecasting accuracy and operational execution. Manage an intake queue for ad hoc and strategic data requests, partnering with business leaders to clarify needs, propose analytical approaches, and drive solutions through to delivery. Support weekly and quarterly business reviews by delivering timely, accurate reporting and insight packages that inform executive decision-making. Work with large, complex datasets from multiple systems, ensuring data integrity, consistency, and usability across platforms. Proactively identify data gaps and quality issues, propose solutions, and lead remediation efforts to enhance analytical accuracy and business impact. Continuously explore data to uncover new opportunities, develop hypotheses, and recommend strategies that improve customer retention and revenue performance. Leverage BI tools (e.g., Power BI, Tableau, Looker) and SQL to automate reporting, streamline workflows, and scale analytics capabilities. Contribute to the development and refinement of predictive models that assess customer renewal behavior and risk indicators. Identify opportunities to apply Artificial Intelligence (AI) and machine learning tools to enhance forecasting, automate insights, and optimize customer success strategies. Stay current on emerging AI technologies and proactively recommend innovative solutions that improve analytical efficiency, insight generation, and strategic decision-making. Skills / Knowledge / Abilities: Advanced proficiency in SQL and data visualization tools such as Power BI, Tableau, and Looker , with the ability to build scalable, user-friendly dashboards. Proven experience extracting, transforming, and analyzing large, complex datasets from multiple systems, ensuring data quality and consistency. Strong analytical thinking and problem-solving skills, with a proactive mindset for uncovering insights and driving business outcomes. Demonstrated ability to build and apply predictive models to assess customer behavior, renewal likelihood, and churn risk, using statistical or machine learning techniques. Ability to translate data into strategic recommendations , combining analytical rigor with business acumen and industry context. Experience supporting Customer Success, Renewals, or subscription-based business models ; familiarity with churn, retention, and upsell analytics is highly preferred. Effective communicator with the ability to present insights clearly to both technical and non-technical stakeholders, including senior leadership. Skilled in managing multiple priorities in a fast-paced, cross-functional environment , with a strong sense of ownership and accountability. Familiarity with CRM and ERP systems such as Salesforce, Oracle, or SAP. Working knowledge of data warehousing and cloud platforms (e.g., Snowflake, BigQuery, Azure) Ability to identify and apply AI and machine learning tools to enhance forecasting, automate insights, and improve strategic decision-making. Qualifications: Bachelors degree in Business, Data Analytics, Statistics, Computer Science, or related field. 5+ years of relevant experience in data analytics, preferably in services, subscription, or renewals-focused environment The is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com ) . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

About the Role: We are looking for a Marketing Automation Specialist with 2-3 years of experience to manage and optimize our email marketing and WhatsApp marketing campaigns . The ideal candidate will be responsible for developing automation workflows, segmenting audiences, and ensuring high engagement and conversion rates. If you have a strong analytical mindset and a passion for personalized, data-driven marketing , wed love to have you on our team! Key Responsibilities: Email Marketing: Plan, execute, and optimize email marketing campaigns for lead generation, nurturing, upselling, and customer retention. Create personalized and automated email workflows using CRM & email automation tools (e.g., Zoho, HubSpot, Mailchimp, ActiveCampaign, or similar). Develop segmentation strategies based on user behavior, demographics, and engagement. Perform A/B testing on subject lines, email content, and CTAs to improve open rates and conversions. Monitor email deliverability, analyze campaign performance, and implement strategies to improve open rates, CTR, and conversion rates . Ensure compliance with email marketing regulations such as GDPR, CAN-SPAM, and CASL. WhatsApp Marketing: Develop and execute WhatsApp marketing campaigns using WhatsApp Business API, chatbots, and automation tools . Create automated drip sequences , broadcasts, and personalized messages for customer engagement. Optimize WhatsApp lead nurturing to drive conversions and re-engagement. Analyze response rates, engagement, and conversion metrics to refine messaging strategies. Work closely with the sales team to integrate WhatsApp leads into CRM for better tracking and follow-ups. Marketing Automation & CRM Integration: Set up and manage multi-channel automation workflows integrating email, WhatsApp, and other digital touchpoints. Use Google Analytics 4 (GA4), UTM tracking, and CRM dashboards to track customer journeys and campaign performance. Optimize lead scoring and segmentation models to improve funnel efficiency. Required Skills & Qualifications: 2-3 years of experience in email marketing, WhatsApp marketing, and marketing automation . Proficiency in email marketing tools (Zoho, HubSpot, Mailchimp, ActiveCampaign, Marketo, etc.). Experience with WhatsApp Business API, chatbot automation, and WhatsApp marketing tools . Strong understanding of email segmentation, automation, and drip marketing . Hands-on experience in A/B testing, campaign analytics, and CRM integrations . Familiarity with Google Analytics 4 (GA4), UTM tracking, and conversion optimization . Knowledge of data privacy laws (GDPR, CAN-SPAM, etc.) related to email and WhatsApp marketing. Strong analytical and problem-solving skills. Preferred Qualifications: Experience with omnichannel automation . Basic knowledge of HTML & CSS for email template design. Should have a Computer or IT background. Basic knowledge of HTML, JavaScript, CSS, Wordpress and other web technology for email & Whatsapp template design. Experience working with WhatsApp chatbots and AI-driven automation tools .

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About Team QR is one of Paytm‘s business tools to help merchants grow and manage their businesses through simplicity and data-driven technology. Roles and responsibilities: 1 . Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants. 2. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products ensuring product penetration along with revenue growth. 3. Enabling the new business line and promoting the brand in the marketplace. Track and attend to merchant's grievances and ensure its resolved on time. 4. Plan and execution of day-to-day activities along with the team and review team’s deliverables. 5. Gathering consistent feedback from the market for existing offerings and insights into the competition. 6. Deployment of products and articulation of benefits & best practices at client locations Ensuring customer satisfaction leading to higher sales conversions and retention. Who are we looking for 1. Self-starters, who can take ownership without handholding and are comfortable navigating ambiguity, will be an ideal fit . Passionate about working in a fast-growing firm and ready to get their hands dirty. 2. Articulate complex solutions to novice customers. 3. Fintech experience or some field experience candidates to be priorities. 4. Honesty and trustworthiness are the most important virtues. 5. Good sales and negotiation skills and interest in financial products and markets 6. Understanding of Local geography Education Graduation/ Post Graduation preferred. Why join us 1. A collaborative output-driven program that brings cohesiveness across businesses through technology. 2. Improve the average revenue per use by increasing the cross-sell opportunities. 3. A solid 360 feedback from your peer teams on your support of their goals. 4. Respect, that is earned, not demanded from your peers and manager. Compensation If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Role - Key Account Manager - Chennai Roles and responsibility Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products Ensuring product penetration along with revenue growth. Enabling the new business line and promoting the brand in the marketplace. Track and attend to merchant's grievances and ensure its resolved on time. Plan and execution of day-to-day activities along with the team and Review team’s deliverables. Gathering consistent feedback from the market for existing offerings and insights into the competition Deployment of products and articulation of benefits & best practices at client locations Ensuring customer satisfaction leading to higher sales conversions and retention. Who are we looking for Self-starters, who can take ownership without handholding and are comfortable navigating ambiguity, will be an ideal fit Passionate about working in a fast-growing firm and ready to get their hands dirty. Articulate complex solutions to novice customers. Fintech experience or same field experience candidates to be priorities. Honesty and trustworthiness are the most important virtues. Good sales and negotiation skills Interest in financial products and markets Understanding of Local geography Note: Please carry a softcopy of CV for the Walk-inInterview 3,00,000 - 5,00,000 a year

Role Overview As a Marketing Strategist , you will lead the development and execution of integrated marketing strategies to drive user acquisition, engagement, retention, and brand loyalty. You will work cross-functionally with CRM, social media, performance marketing, content, analytics, and product teams to ensure every user touchpoint is cohesive, impactful, and data-driven. This is a high-ownership role ideal for someone who thrives in fast-paced, growth-oriented environments and has a sharp eye for insight-led execution. Key Roles And Responsibilities Develop and own full-funnel marketing strategies across organic and paid channels, including awareness, acquisition, activation, and retention campaigns. Lead lifecycle CRM initiatives, including push notifications, in-app messaging, and email marketing, to boost user engagement and reduce churn. Oversee social media strategy for Nepal and other target markets, ensuring content is localized, relevant, and aligned with the brand’s voice. Collaborate with the performance marketing team to align CRM, social, and promotional campaigns with paid ad funnels and business goals. Analyze campaign performance and user behavior data to optimize journeys and improve conversion and retention rates. Conduct market and audience research to uncover insights, test hypotheses, and refine campaign direction. Coordinate with the content, design, and product teams to craft compelling user experiences across digital touchpoints. Stay updated with CRM tools, personalization trends, and regional marketing innovations to improve strategic effectiveness. What We Are Looking For 3–6 years of experience in marketing strategy, CRM, or growth marketing roles — ideally in SaaS, digital product, or mobile-first environments. Proven ability to drive measurable results across the marketing funnel, from acquisition to retention. Strong understanding of segmentation, personalization, and marketing automation tools. Experience leading or collaborating on regional social media strategy and content development. Proficient in data analysis and marketing analytics tools. Excellent cross-functional communication and project management skills. A mix of creative thinking and data-driven decision-making. Experience in South Asian or emerging markets is a plus. What We Offer A mission-driven company shaping the future of small business digitization in Nepal High-ownership role with visibility across product, marketing, and leadership teams A collaborative and fast-moving work culture that values experimentation and learning Opportunities to work on impactful campaigns and scale them across regions Competitive compensation and flexible working environment Show more Show less

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team QR/Soundbox team is one of the biggest business and payments vertical in the organisation that is focused on merchant acquisition, merchant retention and growth of merchants in India. About the Role: Paytm is looking for an experienced sales professional & people manager to be a part of the QR & Sound Box vertical. Expectations/ : 1. Growth of distribution and market share in the assigned area of operations. 2. Visibility & accountability through extensive QR & Sound box, EDC deployment, and sale of the product. 3. Identify and recruit the sales team to align and drive business in the market. 4. Plan the market size, span, and geographies for ASMs. 5. Devise the best methods for communication of plans/targets to the team so as to minimize the expectations vs delivery gap. 6. Monitor the quality parameters as suggested by the management. 7. Validate and conduct audits on the acquisitions and sales done by the team. 8. People manage a large team of 5-10 ASMs & 500+ indirect employees. Must-Have: 1. Should have good networking capabilities and be willing to travel extensively throughout their specified area. 2. Skilled in coaching and mentoring, a quick learner who grasps and puts into application newly learned ideas and concepts. Superpowers/ Skills that will help you succeed in this role : 1. Self-starters, who can take ownership and are comfortable navigating ambiguity, will be an ideal fit. 2. Passionate about working in a fast-growingfirm. 3. Articulate complex solutions to novice customers. 4. Good sales and negotiation skills. Experience in quota-driven sales is a must. 5. Experience in payments and finance is a plus - though not mandatory.

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Roles and responsibility Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products Ensuring product penetration along with revenue growth. Enabling the new business line and promoting the brand in the marketplace. Track and attend to merchant's grievances and ensure its resolved on time. Plan and execution of day-to-day activities along with the team and Review team’s deliverables. Gathering consistent feedback from the market for existing offerings and insights into the competition Deployment of products and articulation of benefits & best practices at client locations Ensuring customer satisfaction leading to higher sales conversions and retention. Who are we looking for Self-starters, who can take ownership without handholding and are comfortable navigating ambiguity, will be an ideal fit Passionate about working in a fast-growing firm and ready to get their hands dirty. Articulate complex solutions to novice customers. Fintech experience or same field experience candidates to be priorities. Honesty and trustworthiness are the most important virtues. Good sales and negotiation skills Interest in financial products and markets Understanding of Local geography Education Graduation/ Post Graduation preferred. Why join us 1. A collaborative output driven program that brings cohesiveness across businesses through technology. 2. Improve the average revenue per use by increasing the cross-sell opportunities. 3. A solid 360 feedbacks from your peer teams on your support of their goals. 4. Respect, that is earned, not demanded from your peers and manager. Compensation If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

About Junglee Games With over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker. Our team comprises over 900 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglee’s mission is to build entertainment for millions of people around the world and connect them through games. Junglee Games is not just a gaming company but a blend of innovation, data science, cutting-edge tech, and, most importantly, a values-driven culture that is creating the next set of conscious leaders. Job Overview As our AVP / Director - Business (Customer Retention), you will lead our player retention efforts at Junglee Games, one of Asia’s fastest-growing, tech-first gaming companies. This is a high-impact leadership role where you will maximise player lifetime value by driving retention strategies, engagement programs, and lifecycle marketing initiatives. Job Location Gurgaon Key Responsibilities Proven experience (7+ years) in retention, customer lifecycle marketing, or CRM within gaming, tech, or a consumer-driven digital industry. Retention Strategy & Execution: Develop and implement data-driven retention strategies to improve player engagement, reduce churn, and maximize LTV. Data Analysis & Insights: Leverage player data, behavioral analytics, and segmentation to create personalized retention campaigns and refine engagement strategies. Lifecycle Marketing Programs: Lead end-to-end lifecycle marketing initiatives, including onboarding, engagement, reactivation, and win-back campaigns. Content & Feature Optimization: Work with product and content teams to enhance in-game features, offers, and content to drive continuous engagement. Community Building & Engagement: Develop initiatives to build strong player communities, enhance loyalty, and create deep brand connections. Retention Campaign Management: Oversee the planning, execution, and optimization of multi-channel retention campaigns across email, push notifications, in-game messaging, and social platforms. Cross-functional Collaboration: Partner with Product and Customer Experience teams to align retention initiatives with broader company goals. Strategic & Creative Thinking: Drive innovative and creative retention strategies that differentiate us in the gaming industry. Qualifications & Skills Required Strong analytical skills – ability to interpret complex player data, A/B test results, and performance metrics to optimize retention strategies. Expertise in player segmentation, cohort analysis, and personalization techniques to drive targeted engagement. Experience managing multi-channel marketing campaigns across email, push, SMS, and in-game messaging. A deep understanding of player psychology, behavioral triggers, and gamification techniques. Strong stakeholder management and cross-functional collaboration skills to work effectively across product and CX teams. High resilience, influential skills, strategic mindset, and creativity to drive continuous innovation in retention efforts. Experience with marketing automation platforms, CRM tools, and analytics dashboards is a plus. Be a Part Of Junglee Games To ➔ Value Customers & Data - Prioritize customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing to drive impactful outcomes. ➔ Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in every detail to ensure every game becomes a smashing success. ➔ Lead with Love - We reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic. ➔ Embrace change - Change drives progress, and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead. ➔ Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving. ➔ Avail a comprehensive benefits package that includes paid gift coupons, fitness plans, gadget allowances, fuel costs, family healthcare, and much more. Know More About Us ➔ Explore the world of Junglee Games through our website, www.jungleegames.com. ➔ Get a glimpse of what Life at Junglee Games looks like on LinkedIn. ➔ Here is a quick snippet of the Junglee Games Offsite’24 ➔ Liked what you saw so far? Be A Junglee Show more Show less

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About Team QR is one of Paytm‘s business tools to help merchants grow and manage their businesses through simplicity and data-driven technology. Roles and responsibilities: 1 . Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants. 2. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products ensuring product penetration along with revenue growth. 3. Enabling the new business line and promoting the brand in the marketplace. Track and attend to merchant's grievances and ensure its resolved on time. 4. Plan and execution of day-to-day activities along with the team and review team’s deliverables. 5. Gathering consistent feedback from the market for existing offerings and insights into the competition. 6. Deployment of products and articulation of benefits & best practices at client locations Ensuring customer satisfaction leading to higher sales conversions and retention. Who are we looking for 1. Self-starters, who can take ownership without handholding and are comfortable navigating ambiguity, will be an ideal fit . Passionate about working in a fast-growing firm and ready to get their hands dirty. 2. Articulate complex solutions to novice customers. 3. Fintech experience or some field experience candidates to be priorities. 4. Honesty and trustworthiness are the most important virtues. 5. Good sales and negotiation skills and interest in financial products and markets 6. Understanding of Local geography Education Graduation/ Post Graduation preferred. Why join us 1. A collaborative output-driven program that brings cohesiveness across businesses through technology. 2. Improve the average revenue per use by increasing the cross-sell opportunities. 3. A solid 360 feedback from your peer teams on your support of their goals. 4. Respect, that is earned, not demanded from your peers and manager. Compensation If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

About PsyQuench PsyQuench is a psychological growth and mental wellness hub based on a distinct blend of services that caters to independent therapy seekers and those looking to learn the art and science of psychology. Our dual focus allows us to help people along the path toward good mental health by not only supporting them through professional counselling but also by empowering aspiring psychologists and students with the knowledge and skills necessary for their futures. Role Description This is a commission-based remote role for a Closer at PsyQuench. The Closer will be responsible for finalizing sales with potential clients and ensuring smooth transitions into long-term business relationships. The ideal candidate will have a proven track record of closing deals, managing client relationships, and contributing to the overall growth of the company. Key Responsibilities: Conduct final sales calls and meetings with prospects to close deals Manage negotiation processes, handle objections, and finalize terms of agreements Build and maintain strong client relationships, ensuring satisfaction and retention Achieve or exceed sales targets and performance goals Follow up with clients post-sale to ensure smooth onboarding and resolve any concerns Maintain accurate records of client interactions, sales activities, and outcomes Stay updated on industry trends and product knowledge to effectively close sales. Required Skills & Qualifications Proven experience as a closer or in a similar sales role with a track record of achieving sales targets .Strong communication, negotiation, and persuasion skills .Customer Service Skill sExcellent interpersonal skills and the ability to build rapport quickly .Self-motivated and goal-oriented with the ability to work independently .Familiarity with CRM software .Data Managemen tStrong time management skills, organizational skills and attention to detail .Ability to handle high-pressure situations and close deals under tight deadlines .Proven track record of successful closings and custome r Show more Show less

Job Title: Customer Support Executive Location: Sector 49, Gurgaon Job Type: Full time, Permanent Job Summary: We are seeking for a proactive Customer Support Executive to join our team. The ideal candidate will be responsible for managing customer queries, resolving complaints, and providing excellent service to ensure high levels of customer satisfaction and retention. Key Responsibilities: Respond to customer queries via phone, email, live chat, or social media. Handle and resolve customer complaints quickly and efficiently Maintain records of customer interactions, process customer accounts, and file documents. Identify customer needs and assist in the purchase process if required. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate internal teams. Requirements: Graduate freshers are welcome Proven customer support experience or experience as a client service representative. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems and practices is a plus. Patience and problem-solving skills. Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Experience: Telecommunication: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Required) Location: Gurgaon, Haryana (Required) Work Location: In person

This role is for one of Weekday's clients Min Experience: 10 years JobType: full-time Requirements Job Overview: We are seeking an experienced and strategic-minded Senior General Manager - CRM to lead and evolve our customer relationship management initiatives. The ideal candidate will have over 10 years of progressive experience in customer relations and CRM systems, with a proven track record of developing and implementing CRM strategies that enhance customer experience, drive engagement, and improve business outcomes. This leadership role demands a deep understanding of customer lifecycle management, CRM technologies, data-driven decision-making, and cross-functional collaboration. You will be responsible for managing customer touchpoints, increasing customer satisfaction and retention, and ensuring CRM systems and processes are optimized to support business goals. Key Responsibilities: CRM Strategy Development: Develop and execute a comprehensive CRM strategy that aligns with overall business objectives. Define goals, key performance indicators (KPIs), and success metrics to measure the impact of CRM initiatives. Customer Lifecycle Management: Oversee the entire customer journey, from acquisition to retention. Implement strategies to enhance customer experience, engagement, and loyalty at every stage of the lifecycle. Data-Driven Insights: Leverage CRM data and customer analytics to gain insights into customer behavior and preferences. Translate insights into actionable strategies to improve customer satisfaction and business performance. Technology and Systems Management: Manage and optimize CRM tools (e.g., Salesforce, Microsoft Dynamics, HubSpot) to ensure effective customer data tracking, campaign management, and lead nurturing. Work with IT to ensure system stability and data security. Customer Segmentation & Targeting: Design and implement advanced customer segmentation frameworks to drive personalized communication and engagement strategies across marketing, sales, and support functions. Team Leadership and Development: Lead and mentor a team of CRM specialists, ensuring alignment with organizational goals. Foster a customer-centric culture and continuous improvement mindset across the team. Cross-Functional Collaboration: Work closely with sales, marketing, operations, and product teams to integrate CRM efforts across departments. Ensure consistent messaging and customer treatment across all channels. Customer Retention & Loyalty: Design loyalty programs and retention campaigns aimed at increasing customer lifetime value (CLV). Monitor churn metrics and implement interventions where necessary. Compliance & Data Governance: Ensure all customer data handling practices comply with regulatory requirements (e.g., GDPR, CCPA). Establish governance practices for responsible data usage. Key Skills & Requirements: Bachelor's or Master's degree in Business Administration, Marketing, or a related field. Minimum of 10 years' experience in CRM and customer relationship roles, preferably in customer-facing industries. Hands-on experience with leading CRM platforms (Salesforce, HubSpot, Zoho, etc.). Strong understanding of customer segmentation, retention metrics, and customer journey mapping. Excellent analytical, problem-solving, and project management skills. Proven leadership and team management capabilities. Strong communication and interpersonal skills with a customer-first approach. Experience with customer analytics and data visualization tools is a plus Show more Show less

What Do We Do ShopDeck helps e-commerce merchants set up and manage their D2C storefront “profitably”. Proposition For Merchants D2C selling made as easy as selling on marketplaces like AZ, FK, Meesho, Myntra, etc Why build this? India’s D2C wave has been limited to venture-funded D2C brands today The art of selling on your own website is not democratised. There are ~500k-1M sellers who can sell D2C but can at best sell on marketplaces Philosophically - we feel brand owners should spend most of their time on the product and not on channel optimization Shopify / Status-quo software solve for work-flow management of storefront but don’t do enough on “helping” merchants sell well! Our proposition Role We have a software + services proposition for the merchant with the goal of optimizing for the merchant's profitability.Our product is an all-in-one software stack that gives merchants everything they need to sell D2C, i.e. Storefront, Shipping, Marketing integrations, Communication. Our services layer works on top of this software stack to achieve profitability for merchants. Here, we combine 4-key roles in classic e-commerce setup, all relevant for any D2C brand as well: Marketing manager (“top of the funnel”) Category manager (“products/merchandising”) Product manager (“website/app metrics”) Ops manager (“shipping metrics”) Our services layer measures metrics across all these buckets to optimize and take appropriate actions for merchant’s profitability.Over time, the goal is to productize our services layer - which we believe will move the baseline of what merchants expect from a storefront software. Team And Scale We’re at ~$4.5M ARR and had hit profitability earlier in the year. We’ve recently raised series-B from led by Bessemer Venture Partners (who had famously led Series A for Shopify in 2010) with participation from Elevation Capital, General Catalyst (fka Venture Highway) and Chiratae Ventures. Founders Rishabh Verma Harmin Shah Sr HR Generalist: Role Overview The Sr HR Generalist will be the driving force behind all HR functions right from HR Strategy, Employee Engagement, Culture Building, HR Policies, Talent Acquisition (TA) and Operations by ensuring our people thrive in a high-performance, growth-driven culture. This is a hands-on role that requires expertise in people management, organizational design, and HR strategy, while balancing execution excellence across all HR verticals. Key Responsibilities Performance Management Establish and drive a performance management system that promotes high accountability. Build competency frameworks across the Tech and Business functions. Work with leadership to build career growth frameworks for all teams. Culture Design and implement high-impact culture frameworks (Values, Competency Frameworks, Employee Handbook etc.) Measure eNPS and structurally solve for the cultural problems to ensure a sustained high eNPS. Ensure Org level adherence & governance to the HR frameworks HR Ops & Compliance Develop, refine, and enforce HR policies, processes, and frameworks that scale with the company’s growth. Ensure full compliance with labor laws and employment regulations. Act as a trusted advisor on all HR-related matters. Talent Acquisition Program Management Build a scalable hiring framework that ensures speed, quality, and culture alignment. Ensure high execution rigour to enable a high performing TA team Craft a best-in-class onboarding experience to drive high engagement and retention from Day 1 Qualifications ✅ 1-3 years of HR experience in a fast-paced, high-growth environment (preferably in startups). [Tier 1 pedigree: XLRI, TISS, MDI Gurgaon] ✅ Proven ability to drive HR programs end-to-end, collaborate with leadership, and enhance employee experience. ✅ Strong analytical and problem-solving skills, with a data-driven approach to HR decision-making. ✅ Excellent interpersonal skills—can influence, engage, and build trust across teams. What We Offer ✨ Ownership & Impact – Be the key architect of our HR function and shape the future of our people strategy. ✨ Work Closely with Leadership – Partner with the leadership team to build a high-performance culture. ✨ Growth & Development – Opportunities to innovate, experiment, and elevate HR best practices . Skills: decision making,hr strategy,employee engagement,talent acquisition,problem-solving,organizational design,problem solving,culture building,analytical skills,interpersonal skills,talent acquisition and management,performance management,hr policies Show more Show less

Job Title: Customer Success Executive Location: Hyderabad Job Type: Full-Time Salary: 5 LPA About The Role We are seeking a highly motivated and customer-focused Customer Success Executive to join our team. This role is pivotal in ensuring customer satisfaction, retention, and success by providing exceptional support, onboarding, and proactive account management. You will work cross-functionally with internal teams to resolve customer issues, analyze data for insights, and drive customer engagement. Key Responsibilities Customer Onboarding & Support: Guide new customers through the onboarding process, ensuring a smooth transition and effective adoption of our products/services. Account Management: Build strong relationships with customers to understand their needs, provide solutions, and ensure long-term success. Issue Resolution: Proactively address customer concerns, troubleshoot issues, and work with technical teams to provide timely resolutions. Cross-Functional Collaboration: Partner with sales, product, and engineering teams to enhance customer experience and drive product improvements. Data Analysis & Reporting: Utilize customer data to generate insights, identify trends, and provide recommendations for enhancing customer satisfaction. Business Communication: Deliver clear, concise, and professional communication with customers and internal stakeholders. Problem Solving: Identify pain points, recommend solutions, and drive continuous improvement in customer engagement and retention. Tech-Savvy Approach: Leverage technology and tools to streamline processes, track customer interactions, and improve overall efficiency. Qualifications & Skills Strong communication skills (both verbal and written) to engage effectively with customers and teams. Excellent problem-solving abilities to address challenges and develop strategic solutions. Tech-savvy with the ability to quickly adapt to new software and tools. Strong analytical skills to interpret customer data and drive actionable insights. Experience in customer support, onboarding, or account management roles preferred. Ability to manage multiple accounts and priorities effectively. Proven ability to work in a collaborative, cross-functional environment. Why Join Us? Be part of a dynamic, customer-focused team that values innovation and growth. Opportunity to work with cutting-edge technology and industry leaders. A supportive and inclusive work environment that fosters professional development. Competitive salary, benefits, and career advancement opportunities. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we would love to hear from you! Apply Now! Show more Show less

Location: Hyderabad, TG, IN Areas of Work: Supply Chain Job Id: 12396 External Job Description Qualifications - MHRM & MSW (Speaking & writing Telugu language is must) Previous Experience - 1-5 years Functional Competencies - Demonstrates knowledge of sourcing methodologies and channels of recruitment (campuses, recruitment agencies, etc.) to create / implement / execute the sourcing strategy. Demonstrates ability to optimize overall cost of recruitment and ensure quality of talent. Demonstrates understanding of selection (process, tools and techniques / methods), and ability to identify and recommend appropriate techniques and evaluate candidate for right fit to improve selection efficiency and talent quality of the organization. Demonstrates knowledge of needs analysis as well as best practices in the space of Learning (Talent Management) & Organization Development. Demonstrates ability to identify overall learning and development priorities of the organization and formulates a development trajectory in line with talent needs and business strategy. Demonstrates understanding of learning principles, adult learning styles, facilitation techniques, effectiveness assessment tools and ability to design and update training content / curricula, running an end to end training program. Demonstrates knowledge of organization's objectives, existing compensation & benefits policies (monetary and non-monetary), and industry best practices with the ability to conduct any compensation related studies / projects. Exhibits knowledge of payroll management practices (internal and external) and is able to monitor effectiveness of vendor and suggest alternative approaches of payroll management for optimal efficiency where possible. "Demonstrates knowledge and understanding of labor laws and their implications, ability to handle complex situations, represent and safeguard company’s interests while interacting with legal and statutory bodies. Applies strong recordkeeping skills, in order to provide inputs related to Filling of forms, handle escalated issues (time frame, quality of document) and ensure implementation of a robust record keeping system." Demonstrates understanding of employee engagement approaches and industry best practices in order to develop detailed employee engagement / relations strategy through various outreach initiatives in line with the organization's retention goals. Demonstrates knowledge of working of the HRIS system and interlinkages, best practices, impact analysis, strategic decisions on technology selection, ability to identify and execute improvement projects to enhance the HRIS system and oversee the working of the HRIS system. Demonstrates knowledge and understanding of the vendor management processes, with ability to define guidelines / policy around vendor management and knowledge of detailed scope of work and SLAs and vendor audits. Show more Show less