11256 Retention Jobs - Page 30

Job Requirements Job Requirements Role/Job Title: Relationship Manager-Kisan Credit Card Function/Department: Rural Banking Job Purpose The role entails providing financial solutions to meet the requirements of the KCC customers and ensure value added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for NTB clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives. Responsibilities Roles & Responsibilities: Responsible for increasing liabilities size of relationship via balances in accounts of existing KCC customers and enhancing customer profitability by capturing larger share of wallet. Review the inflows and outflows in the mapped accounts and also proactively identify potential business opportunities. Establish closely connect with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings. Generate new sales leads for KCC customers through referrals from existing clients, brokers, etc. Responsible for acquiring new customers for KCC with a detail understanding of Credit assessment. Leverage knowledge on Liability, Fx, Trade and Client Relationship, Delinquency management, Relationship management and Analytical mind-set to increase volume of business. Managing portfolio effectively through continuous monitoring of accounts and renewals enhancement, retention and ensure Portfolio Hygiene with minimal open deferral and covenants. Develop a superior working relationship with Branch banking for cross leveraging and synergy optimization and work within the Overall Bank Eco System with other Stakeholders. Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers. Recommend process changes in order to improve service efficiency and quality across the branch network. Demonstrated Ability in sales planning and conceptualize promotions and marketing initiatives. Understanding of Financial statements, Credit Assessment and title- security documents. Managerial & Leadership Responsibilities Attract and retain best-in-class talent for key roles in their reporting structure. Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements. Enable teams to drive growth targets by providing necessary support. Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management. Experience: 4+ years of relevant experience. Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Micro Enterprise Loan(MEL) Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Nudge behavioral changes in customers to drive them towards online banking. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 0 to 1 years of relevant branch banking experience. Show more Show less

Additional Information Job Number 25099268 Job Category Finance & Accounting Location JW Marriott Bengaluru Prestige Golfshire Resort & Spa, Nandi Hills Road, Karahalli Post, Bengaluru, Karnataka, India, 562164VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Post cash entries into accounting system. Assist management in training, evaluating, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report incidents and unsafe conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and thank guests with genuine appreciation; anticipate and address guests’ needs; assist individuals with disabilities. Speak with others using clear and professional language; prepare and review written documents; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, quality, and/or safety. Stand, sit, or walk for an extended period of time; read and visually verify information in a variety of formats (e.g., small print). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Show more Show less

As an Embedded Engr I here at Honeywell, you will be responsible for contributing to the design, development, and testing of embedded software solutions. You will work closely with a team of talented engineers to create innovative products that meet the highest standards of quality and performance. In this role, you will impact the development of cutting-edge embedded systems that power a variety of applications across different industries. Your contributions will help ensure the successful delivery of projects that push the boundaries of technology and innovation. At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying, and developing successors, driving retention and engagement, and fostering an inclusive culture.As an Embedded Engr I here at Honeywell, you will design, develop, and test embedded software solutions, working with a talented team to create innovative, high-quality products that push technology boundaries.YOU MUST HAVE Bachelor's degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics Experience in embedded software development Proficiency in programming languages such as C or C++ WE VALUE Advanced degree in Electrical Engineering, Computer Engineering, or a related field Experience with hardware and software integration Knowledge of industry best practices and emerging technologies Key Responsibilities Assist in the design, development, and testing of embedded software solutions Collaborate with cross-functional teams to define software requirements and specifications Participate in code reviews and provide constructive feedback Troubleshoot and resolve basic technical issues in embedded software Stay updated with emerging technologies and industry trends Document software designs, processes, and procedures Support the integration of software with hardware components About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. Show more Show less

Actylis is a global solutions provider with over 75 years of experience, specializing in streamlining the management of critical ingredients and raw materials for our business partners. We offer both sourcing and manufacturing solutions tailored to meet diverse and evolving needs, ensuring a reliable, agile, and secure supply network. Our commitment to customization allows us to create flexible solutions, whether it’s a unique specification, custom packaging, or tailored logistics strategies. With deep expertise in quality and regulatory compliance, sourcing and logistics management, analytical services, and R&D support, we reduce complexities and mitigate risks, empowering our partners to focus on growing their business. In furtherance of that goal, Actylis is seeking new members of the team. This expansion, coupled with a comprehensive benefits package, and opportunities for challenge and growth, make Actylis the ideal place to work and thrive. We hope you’ll consider joining us! Position Summary This position is responsible for generating the demand for the Specialty Lab Chemicals products focused on Pharma, CRO & Clinical Research Labs segment. Key aspects of role and responsibility include retention of the existing customers, generate new customers leads through regular visits and follow-up to meet the sales objectives, convert leads / opportunity to confirmed orders, and sustain relationships with customers and manage channel partners to achieve the set goals. Responsibilities will include: Drive sales of company’s lab chemical products per assigned targets in large and mid-scale pharmaceuticals companies, CROs, Research Laboratories, Diagnostics and Testing customer segments where such products are used for research, application, or other business purposes. Develop and grow the commercial relationships with assigned customers and work towards increasing the wallet size with existing and newly acquired customers over time. Update customer data from time to time in CRM, submit activity and results reports, such as daily call reports, weekly work plans, monthly and annual account analysis Manage existing accounts, obtain orders and identify market opportunities through meetings, networking and other channels and create execution path for result achievement (proficient in Plan, Organize, Execute, Review) including the including the distribution channel. Collate market feedback on competitors’ activities such as product offerings, prices, new products, delivery schedules and provide inputs to sales leadership team for review of company’s strategy and approach. Meet existing and potential clients and build positive relationships and pipeline of opportunities. Effectively manage the channel partner network by implementing organizational guidelines. Resolve customer complaints within the set timelines. Required Experience & Knowledge Education Graduate / Postgraduate in Science, MBA is an added advantage. Experience Minimum 5-6 years of work experience in handling specialty chemicals portfolio. Prior experience in life science / pharma industry is recommended. Physical Demand Supervisory Responsibilities Work Environment Actylis is an Equal Opportunity Employer. Actylis does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Show more Show less

Job Title: Human Resources Manager Location: [Insert Location] Industry: Food Manufacturing / FMCG / Chemical Manufacturing Experience: 3+ years CTC : 3 LPA -5 LPA Job Summary: We are seeking an experienced and dynamic HR professional to lead and manage our Human Resources function. The ideal candidate will align HR strategies with business goals, oversee end-to-end HR operations, and drive initiatives to enhance employee engagement, talent development, and organizational compliance—particularly as we expand domestically and internationally. Key Responsibilities: 1. Strategic HR Leadership Develop and execute HR strategies aligned with the company’s vision and growth plans, including global expansion. Serve as a strategic advisor to senior leadership on all human capital matters. 2. Talent Acquisition & Onboarding Lead recruitment efforts across all departments (Sales, Production, R&D, Export, Admin). Optimize hiring processes to reduce time-to-fill and improve quality-of-hire. Ensure smooth and structured onboarding for new employees. 3. Performance Management & Development Implement robust performance appraisal systems based on KPIs and KRAs. Collaborate with department heads to design employee growth and succession plans. Identify skill gaps and organize effective training and development programs. 4. Employee Engagement & Retention Design and execute engagement initiatives that foster a positive and productive work culture. Handle employee grievances and facilitate conflict resolution. Promote a culture of fairness, transparency, and continuous feedback. 5. Compliance & HR Operations Ensure compliance with applicable labor laws, PF/ESIC, and statutory regulations. Manage core HR operations including payroll, attendance, leave management, and employee records. Maintain and update the HRIS and employee database for accuracy and efficiency. Qualifications & Skills: Bachelor’s/Master’s Degree in Human Resource Management or related discipline. Minimum 3 years of HR experience, preferably in the manufacturing, FMCG, or chemical industry. Strong understanding of Indian labor laws, HR compliance, and payroll systems. Proficiency in MS Office and experience with HRMS/HRIS platforms. Excellent leadership, interpersonal, and communication skills. High level of integrity and ability to manage confidential information with discretion. Show more Show less

AI is transforming the way businesses operate, yet most AI-powered products fail to deliver real, measurable impact. Companies struggle to bridge the gap between cutting-edge models and practical applications, leading to AI features that are difficult to use, expensive to run, and misaligned with real business needs. Despite rapid advancements, most AI products still suffer from poor adoption, high inference costs, and limited integration into existing workflows. At IgniteTech, we are solving this problem by focusing on AI that delivers tangible improvements in customer engagement, retention, and efficiency. We don't just build prototypes; we bring AI-powered products to market, integrating them directly into high-value workflows. Our approach prioritizes business outcomes over research experiments, ensuring that every AI-driven feature is optimized for usability, performance, and long-term sustainability. This is an opportunity to work on AI that isactively reshaping how businesses operate. This role is not a high-level strategy position focused on product roadmaps without execution. It is a hands-on product management role where you will define, build, and ship AI-powered features that customers actually use. You will work closely with ML engineers to translate business needs into technical requirements, making decisions about model performance, trade-offs between accuracy and speed, and the real-world costs of AI inference. The ideal candidate understands both the business impact of AI and the technical challenges of deploying it at scale. If your experience is limited to general AI awareness without direct involvement in shipping AI-powered products, this role is not the right fit. If you thrive on solving hard problems at the intersection of AI, product, and business, and you're eager to bring AI to market in a way that truly matters, then we want to hear from you! What You Will Be Doing Identifying specific applications of GenAI technology within IgniteTech's product range Creating detailed roadmaps for each product and creating POCs that simulate the AI vision for the new features Rolling out AI-driven functionalities, addressing any blockers to customer adoption, and ensuring smooth integration into the product suite What You Won’t Be Doing Anything related to software engineering or technical support Senior Product Manager Key Responsibilities Designing high-quality, customer-centric AI solutions that enhance product adoption, engagement, and retention Basic Requirements 3+ years of product management experience in the B2B software industry Professional experience using generative AI tools, such as ChatGPT, Claude, or Gemini, to automate repetitive tasks About IgniteTech If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech! Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility. A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team. We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5438-LK-COUNTRY-SeniorProductM Show more Show less

Additional Information Job Number 25098584 Job Category Rooms & Guest Services Operations Location JW Marriott Bengaluru Prestige Golfshire Resort & Spa, Nandi Hills Road, Karahalli Post, Bengaluru, Karnataka, India, 562164VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education And Experience High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence. Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Assists with energy conservation efforts by monitoring compliance during property tours. Supporting Projects and Policies Related to Guest Experience and Safety Supports implementation of the customer recognition/service program, communicating and ensuring the process. Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Sends copy of MOD report to all departments on a daily basis. Ensures compliance with all policies, standards and procedures. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Understands and complies with loss prevention policies and procedures. Ensuring and Providing Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Maintains high visibility in public areas during peak times. Provides immediate assistance to guests as requested. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Records guest issues in the guest response tracking system. Reviews comment cards and guest satisfaction results with employees. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Participates as needed in the investigation of employee and guest accidents. Performs Front Desk duties in high demand times. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Show more Show less

As an Embedded Engr I here at Honeywell, you will be responsible for contributing to the design, development, and testing of embedded software solutions. You will work closely with a team of talented engineers to create innovative products that meet the highest standards of quality and performance. In this role, you will impact the development of cutting-edge embedded systems that power a variety of applications across different industries. Your contributions will help ensure the successful delivery of projects that push the boundaries of technology and innovation. At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying, and developing successors, driving retention and engagement, and fostering an inclusive culture.As an Embedded Engr I here at Honeywell, you will design, develop, and test embedded software solutions, working with a talented team to create innovative, high-quality products that push technology boundaries.You will report directly to our [Title] and you'll work out of our [City, State] location on a [Hybrid, On-site, Remote] work schedule.YOU MUST HAVE Bachelor's degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics Experience in embedded software development Proficiency in programming languages such as C or C++ WE VALUE Advanced degree in Electrical Engineering, Computer Engineering, or a related field Experience with hardware and software integration Knowledge of industry best practices and emerging technologies Key Responsibilities Assist in the design, development, and testing of embedded software solutions Collaborate with cross-functional teams to define software requirements and specifications Participate in code reviews and provide constructive feedback Troubleshoot and resolve basic technical issues in embedded software Stay updated with emerging technologies and industry trends Document software designs, processes, and procedures Support the integration of software with hardware components About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. Show more Show less

Position Assistant Manager-QA Function QA Location Bharuch Reports to Head QA Summary of Job (Purpose/ objective of the job Department organogram to be enclosed) To check the Quality Assurance of the products and ensure compliance with the SOP’s. Key Responsibilities (Performance Indicators) Quality professional of progressive experience with strong knowledge of Speciality Ingredient, Bulk Chemicals, Food additive/ Food supplement & API Manufacturing, Quality Management System (QMS), Qualification, Validation and other Manufacturing functions. Documentation & Handling i.e.: Integrated Management System (IMS) (ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018), WHO-GMP, FSMS (ISO 22000), FAMI-QS, Energy Management System (EnMS), Halal, Kosher & Responsible Care & regulatory (FDCA, USFDA, MHRA). Expertise in change control, deviation, market complaint, non-conformance investigation, vendor audit, self-inspection, gap assessment, customer audit, training, vendor management, vendor questionnaire, validation, equipment & utility system qualification. Issuance and retrieval of Batch Manufacturing Records. Control and Issuance of formats. Ensure that retention of various documents, reports and records are as per documented procedures. Issue copy of Master Batch Production Instructions to production for batch manufacture & review critical control parameters before release of the batch. No. of Reportees NA Qualification & Experience M.Sc Organic Chemistry with 3-6 yrs Key Competencies ( Technical, Functional & Behavioral) Integrated Management System (IMS) (ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018), WHO-GMP, FSMS (ISO 22000), FAMI-QS, Energy Management System (EnMS), Halal, Kosher & Responsible Care & regulatory (FDCA, USFDA, MHRA). Knowledge of validation process. Practical experience in documentation as per various audits. Approval VP – Mfg Unit HR Show more Show less

Job Title : Lead – Key Account Management - Higher Education and Skills – HE – (English) Region: South Asia (Primary Focus: India, Maldives, Nepal; Collaboration: Sri Lanka, Bangladesh) Department: English – Higher Education and Skills (HE) Reports to: Head – Higher Education and Skills (HE) English, South Asia Team Size: 4 Key Account Managers Location: Chennai, India Contract Type: Permanent Purpose of the Role To lead the Key Account Management function for the Higher Education and Skills (HE) English team in South Asia, with a primary focus on India. The role will ensure strong, strategic engagement with key Higher Education and Skills (HE) and education groups, drive customer retention and growth, and work collaboratively with in-country teams in Sri Lanka and Bangladesh to support a unified and customer-centric regional approach. Key Responsibilities Strategic Leadership & Planning Lead the development and implementation of the Key Account Management strategy for South Asia Align strategic account plans with broader regional objectives in South Asia. Provide guidance and thought leadership to support country-specific/region specific growth strategies, particularly in collaboration with teams in Sri Lanka and Bangladesh. Categorise accounts into Platinum, Gold, Silver and Bronze and build a Menu of services for driving suitable outcomes and drive P&L for account management. Team Management Manage and mentor a team of 4 Key Account Managers working across South Asia. Ensure high levels of team performance through structured coaching, performance tracking, and professional development. Promote cross-learning and collaboration across the region. Key Account Management Build and maintain senior-level relationships with key Higher Education and Skills (HE), school groups, and educational networks in focus countries. Serve as the point of escalation for critical accounts and work with internal stakeholders to ensure exceptional service delivery. Support team members in creating, implementing, and monitoring Account Development Plans with clearly defined goals and KPIs. Customer Retention & Growth Oversee the planning and execution of retention strategies for top-tier accounts. Identify and implement opportunities for account growth through tailored solutions and value-added services. Monitor customer satisfaction and lead initiatives to improve engagement and loyalty. Collaboration with In-Country Teams Partner with in-country teams in Sri Lanka and Bangladesh to align regional account strategies and share best practices. Collaborate with Marketing, Propositions, Academic and Customer Services teams to develop campaigns/services for account-specific needs. Provide strategic input and occasional operational support to ensure consistency of service and customer experience across the region. Work closely with Academic team of CUP for portfolio account management. Data & Reporting Ensure that account-related activities, pipelines, and progress metrics are accurately recorded in CRM systems. Provide timely and insightful reporting to the Head of Higher Education and Skills (HE) English and other stakeholders. Use data to drive decision-making and continuous improvement within the team. Stakeholder Management Act as a liaison between the Key Account Management function and cross-functional teams, including Marketing, Operations, Exams Delivery, and Product. Represent the Higher Education and Skills (HE) English team in regional and global forums, contributing to strategic planning and innovation. Qualifications & Experience Essential: Bachelor's degree or equivalent; preference for Business, Education, or related fields. Minimum 7 years of experience in account management, customer success, or business development, with at least 2 years in a leadership role. Experience managing key accounts or partnerships in the education or services sector. Proven track record of achieving commercial and customer satisfaction targets. Strong communication, stakeholder engagement, and team leadership skills. C1 Level of English in CEFR Desirable: Familiarity with the education and examinations sector in South Asia. Experience collaborating in multi-country or regional roles. Advanced degree or MBA is a plus. Skills & Competencies Strategic Thinking & Commercial Acumen Leadership & Team Development Stakeholder & Relationship Management Customer-Centric Mindset Project & Performance Management Strong Communication & Negotiation Skills Proficiency with CRM tools (e.g., Salesforce) and data analysis platforms Travel Requirements Regular travel within India and South Asia Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Title: Assistant Manager – Data Privacy Group : GDS, supporting the General Counsel’s Office The opportunity This is an exciting opportunity to join a fast-growing team within EY. Based in the GCO Enablement team in GDS India, the role will be part of the Data Privacy team and shall support the EY teams from a privacy perspective. This role involves understanding and advising on data privacy related principles, state and federal privacy laws and regulations (including state data breach requirements and applicable sectoral laws and regulations) and the impact of applicable international regulations (e.g., GDPR). This role also provides advice to address, manage and mitigate identified privacy, data protection and other risks. The work is critical and requires sound experience in data privacy, data protection, contracts, drafting and related areas. Your Key Responsibilities Reviewing and negotiating privacy and data protection terms including data processing agreements (DPAs); data transfer, data protection, privacy notices and related agreements Working collaboratively with internal clients to develop strategies to address identified issues Advising internal EY teams and leaders of the key legal risks of the proposed project or contract, including the legal and regulatory issues that need to be addressed early in the process Assisting with PIA assessments, questionnaires, disputes and breaches Effectively managing workflow, including multiple projects, in a proactive and highly responsive manner Providing practical advice and guidance on privacy and related issues to internal clients and stakeholders, and developing solutions to such issues while effectively managing legal and practical business considerations Advising on applicable state, federal and international privacy laws and regulations and related matters as they relate to EY, including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA) and Binding Corporate Rules (BCRs) Attending GCO meetings and training sessions Assist with creating, facilitating and delivering training to the team members. Work with a team of cross functional data protection professionals. Skills And Attributes For Success We are looking for someone who has the following attributes and skills: Provide advice based on the appropriate balance of risk mitigation and business interests on a real-time basis Use of independent judgment and thinking applied to resolution of issues Identify the projects that require communication to and consultation within GCO or with other EY member firms or other functions (e.g. independence, finance, risk management) and advise EY internal teams and functions on how these risks can be addressed Escalate identified key issues and contractual provisions in accordance with EY policies/protocols Work independently on projects, with limited direction, and draw upon extensive knowledge and experience to deliver quality risk management To qualify you must have Excellent organizational skills; demonstrated ability to create, plan and successfully execute projects; and the ability to meet multiple deadlines in a fast-paced environment Excellent verbal and written communication skills, and the ability to interface and communicate effectively and diplomatically with all levels of EY personnel High degree of cultural and emotional intelligence Ability to understand, and accurately articulate and document, complex concepts Ability to assess size and scope of contemplated transactions and to tailor approach accordingly Understanding of when to consult with and seek the input of others Ability to prioritize multiple tasks with competing deadlines Ability to foster teamwork and maintain effective working relationships with internal clients/stakeholders Responsiveness with ability to manage high workload volumes efficiently and effectively Solution-oriented thinking, with a focus on exceptional client service Experience And Qualification Legal graduate with 5-8 years of substantive experience in data privacy domain and an in-depth knowledge of privacy laws – including GDPR, CCPA etc Experience with privacy laws and regulations (including data protection, cross-border data transfers, data retention, data sharing and incident response) and workload/project management Keen interest in technology, privacy and IT security related aspects Previous experience of working in a financial or professional services environment Preferably relevant certifications on privacy (CIPP) What You Can Look For You will be provided with training and coaching on the job. A Team of highly qualified individuals with energy and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of a global company and interact with privacy, legal professional and business team across the globe. What Working At EY Offers EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across eight countries and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Job Title : Lead – Key Account Management (Schools English Team) Region: South Asia (Primary Focus: India, Maldives, Nepal; Collaboration: Sri Lanka, Bangladesh) Department: English – Schools Reports to: Head – Schools English, South Asia Team Size: 4 Key Account Managers Location: Chennai, India Contract Type: Permanent Purpose of the Role To lead the Key Account Management function for the Schools English team in South Asia, with a primary focus on India. The role will ensure strong, strategic engagement with key schools and school groups, drive customer retention and growth, and work collaboratively with in-country teams in Sri Lanka and Bangladesh to support a unified and customer-centric regional approach. Key Responsibilities Strategic Leadership & Planning Lead the development and implementation of the Key Account Management strategy for South Asia Align strategic account plans with broader regional objectives in South Asia. Provide guidance and thought leadership to support country-specific/region specific growth strategies, particularly in collaboration with teams in Sri Lanka and Bangladesh. Categorise accounts into Platinum, Gold, Silver and Bronze and build a Menu of services for driving suitable outcomes and drive P&L for account management. Team Management Manage and mentor a team of 4 Key Account Managers working across South Asia. Ensure high levels of team performance through structured coaching, performance tracking, and professional development. Promote cross-learning and collaboration across the region. Key Account Management Build and maintain senior-level relationships with key schools, school groups, and educational networks in focus countries. Serve as the point of escalation for critical accounts and work with internal stakeholders to ensure exceptional service delivery. Support team members in creating, implementing, and monitoring Account Development Plans with clearly defined goals and KPIs. Customer Retention & Growth Oversee the planning and execution of retention strategies for top-tier accounts. Identify and implement opportunities for account growth through tailored solutions and value-added services. Monitor customer satisfaction and lead initiatives to improve engagement and loyalty. Collaboration with In-Country Teams Partner with in-country teams in Sri Lanka and Bangladesh to align regional account strategies and share best practices. Provide strategic input and occasional operational support to ensure consistency of service and customer experience across the region. Work closely with the K12 and CIE teams on ILA and A&A lead conversions and GTM Data & Reporting Ensure that account-related activities, pipelines, and progress metrics are accurately recorded in CRM systems. Provide timely and insightful reporting to the Head of Schools English and other stakeholders. Use data to drive decision-making and continuous improvement within the team. Stakeholder Management Act as a liaison between the Key Account Management function and cross-functional teams, including Marketing, Operations, Exams Delivery, and Product. Represent the Schools English team in regional and global forums, contributing to strategic planning and innovation. Qualifications & Experience Essential: Bachelor's degree or equivalent; preference for Business, Education, or related fields. Minimum 7 years of experience in account management, customer success, or business development, with at least 2 years in a leadership role. Experience managing key accounts or partnerships in the education or services sector. Proven track record of achieving commercial and customer satisfaction targets. Strong communication, stakeholder engagement, and team leadership skills. Desirable: Familiarity with the education and examinations sector in South Asia. Experience collaborating in multi-country or regional roles. Advanced degree or MBA is a plus. Skills & Competencies Strategic Thinking & Commercial Acumen Leadership & Team Development Stakeholder & Relationship Management Customer-Centric Mindset Project & Performance Management Strong Communication & Negotiation Skills Proficiency with CRM tools (e.g., Salesforce) and data analysis platforms Travel Requirements Regular travel within India and South Asia Show more Show less

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Title: Senior Marketing Manager, India Location: India We are seeking a Senior Marketing Manager, India to lead the full spectrum of marketing initiatives across the region. This includes pipeline acceleration, brand awareness, integrated demand generation (digital and field), partner marketing, events, public relations, and social media programs. This role reports to the ANZ and India Marketing Director. The ideal candidate brings a strong blend of business acumen and strategic marketing expertise, with the ability to engage confidently at the senior leadership level while serving as the regional voice of Genesys to customers and partners in India. This individual will be responsible for co-developing and executing a regionally tailored marketing strategy, aligned to revenue growth objectives. Key focus areas include regional prioritisation, market segmentation, campaign execution, and performance measurement. The Senior Marketing Manager will also co-manage the India marketing budget and collaborate closely with partners, customers, sales, corporate marketing, media, analysts, and external vendors to drive impactful results. Key Responsibilities Strategic Marketing Leadership Co-develop and drive the marketing strategy and priorities for India in alignment with regional and global objectives. Partner closely with regional leadership, Field Sales, Channel teams, and APAC/global marketing to ensure alignment and execution. Serve as the strategic liaison between corporate marketing and the India region, advocating for local needs and opportunities. Ensure consistent application of global messaging, brand standards, and positioning across all India marketing initiatives. Support and optimize the lead management process, including tracking, reporting, and continuous improvement. Provide regular reporting on marketing performance, including response rates, pipeline contribution, and ROI. Channel Enablement & Stakeholder Engagement Enable, educate, and support channel and alliance partners to maximize marketing effectiveness and return on investment. Collaborate with Sales and SDR teams to meet regional KPIs and ensure marketing and sales alignment. Lead and support successful customer events, user conferences, and user group engagements to drive retention and advocacy. Field, Partner & Demand Generation Plan and execute high-impact industry, partner, and customer events tailored to audience needs and business goals. Collaborate with key partners on co-marketing initiatives, go-to-market strategies, and campaign execution to grow market share. Work cross-functionally with the Digital Demand Generation team to deliver digital campaigns, content, and social media strategies. Launch and manage integrated field and digital programs to achieve lead generation and pipeline targets. Optimize budget allocation to maximize program impact and ROI. Analyze campaign and customer data to refine targeting, segmentation, and market penetration strategies. Cultivate customer references and success stories; collaborate with the APAC Customer Advocacy team to support PR, speaking opportunities, and case studies. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Show more Show less

Opening for MNC's Company 24/7 RO 2 RO Wkoff Location- Thane, Navi Mumbai, Mumbai HSC-Graduate fresher and Exp both will do Salary :- Upto 40k Interested Candidates Contact via (sakshi@careerguideline.com) or WhatsApp ( 8976570074 / 8828150388 )

Job Title: Senior Azure Engineer (Azure Platform Operations & Automation) Experience: 5-7 years Location: Onsite (Noida) Reports To: Technical Manager / Architect Responsibilities Manage and troubleshoot ADF and Databricks workflows, ensuring triggers, linked services, parameters, and pipelines function correctly end-to-end. Investigate and resolve complex job failures; debug Spark jobs, and analyze notebook execution graphs and logs. Lead performance optimization for ADF pipelines, partitioning strategies, and ADLS data formats (e.g., Parquet tuning). Execute and automate data pipeline deployment using Azure DevOps, ARM templates, PowerShell scripts, and Git repositories. Govern data lifecycle rules, partition retention, and enforce consistency across raw/curated zones in ADLS. Monitor resource consumption (clusters, storage, pipelines) and advise on cost-saving measures (auto-scaling, tiering, concurrency). Prepare RCA for P1/P2 incidents and support change deployment validation, rollback strategy, and UAT coordination. Review Power BI refresh bottlenecks, support L1 Power BI developer with dataset tuning and refreshing scheduling improvements. Validate SOPs and support documentation prepared by L1s, and drive process improvement via automation or standardization. Required Skills Expert in Azure Data Factory, Databricks (PySpark), Azure Data Lake Storage, Synapse. Proficient in Python, PySpark, SQL/SparkSQL, and JSON configurations. Familiar with Azure DevOps, Git for version control, and CI/CD automation. Hands-on with monitoring (Azure Monitor), diagnostics, and cost governance. Strong understanding of data security practices, IAM, RBAC, and audit trail enforcement. Show more Show less

Job Title: Lead Technical Architect (Strategy & Optimization Data Lake & Analytics) Experience: 10+ years Location: Onsite (Noida) Reports To: Client Stakeholders / Delivery Head Responsibilities Manage Project Delivery, scope, timelines, budget, resource allocation, and risk mitigation. Develop and maintain robust data ingestion pipelines (batch, streaming, API). Provide architectural inputs during incident escalations and act as final authority for RCA documentation and closure. of ADF, Power BI, and Databricks. Define and enforce data governance, metadata, and quality standards across zones. Monitor performance, optimize data formats (e.g., Parquet), and tune for cost-efficiency. Tune query performance for Databricks and Power BI datasets using optimization techniques (e.g. caching, BI Engine, materialized views). Lead and mentor a team of data engineers, fostering skills in Azure services and DevOps. Guide schema designs for new datasets and integrations aligned with Diageo’s analytics strategy. Coordinate cross-functional stakeholders (security, DevOps, business) for aligned execution. Oversee incident and change management with SLA adherence and continuous improvement. Serve as the governance owner for SLA compliance, IAM policies, encryption standards, and data retention strategies. Ensure compliance with policies (RBAC, ACLs, encryption) and regulatory audits. Initial data collection for RCA Report project status, KPIs, and business value to senior leadership. Lead monthly and quarterly reviews, presenting insights, improvements, and roadmap alignment to Diageo stakeholders. Required Skills Strong architecture-level expertise in Azure Data Platform (ADLS, ADF, Databricks, Synapse, Power BI). Deep understanding of data lake zone structuring, data lineage, metadata governance, and compliance (e.g., GDPR, ISO). Expert in Spark, PySpark, SQL, JSON, and automation tooling (ARM, Bicep, Terraform optional). Capable of aligning technical designs with business KPIs and change control frameworks. Excellent stakeholder communication, team mentoring, and leadership capabilities. Show more Show less

Location: Noida, Uttar Pradesh, India Posted Date: 05/09/2025 We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started! Job Summary The Marketing Operations Specialist will serve as the backbone of our marketing efforts, ensuring seamless processes, data-driven decision-making, and the effective use of marketing technology (martech). You will play a key role in integrating tools, optimizing workflows, and supporting marketing campaigns to align with our strategic goals to grow and win new business. Experience in the BPO industry is a plus, helping us better connect with our core audience. This role will not have any direct reports, but this is expected to evolve as our marketing campaigns grow in complexity. This role will report into the Director of Sales Enablement based in the U.S. on Eastern Standard Time. Key Responsibilities Manage and optimize the marketing tech stack, ensuring all tools are integrated and used effectively. Develop and maintain dashboards and reports to track the performance of marketing campaigns, ABM initiatives, and overall marketing effectiveness. Provide regular reporting and insights to the marketing and leadership teams, highlighting trends, opportunities, and areas for improvement. Oversee marketing processes to improve efficiency, scalability, and quality across campaigns. Collaborate with cross-functional teams, including sales, product marketing, and customer success, to streamline operations. Maintain and analyze marketing data, providing actionable insights to inform campaign strategies and measure ROI as well as ensuring data accuracy and integrity across systems. Support Account-Based Marketing (ABM) initiatives to drive engagement with key accounts. Develop and document workflows, processes, and best practices for marketing operations. Assist with marketing activities tailored to the BPO industry, including lead generation, event marketing, and customer retention strategies. Must be available to work in Eastern Standard Time Zone (U.S.), a hybrid schedule can be considered. Qualifications 2+ years of experience in marketing operations or a related field. Familiarity with martech tools such as CRM systems (e.g., Salesforce, HubSpot), marketing automation platforms (e.g., HubSpot), sales intelligence and ABM platforms (e.g., ZoomInfo, 6Sense, Demandbase), analytics tools (e.g., Google Analytics, Databox, HubSpot), SEO/SEM platforms (e.g., SEMRush), sales enablement platforms (e.g., Highspot, Seismic, Allego). Proficient understanding of the BPO industry and ideal customer profiles that buy from BPOs. Strong analytical skills and proficiency in data interpretation and reporting. Excellent organizational skills with a keen eye for detail and process optimization. Ability to work collaboratively across teams and manage multiple priorities effectively. Strong communication skills and a proactive mindset. Preferred Qualifications Experience with ABM strategies and campaigns. Advanced proficiency in creating and interpreting marketing analytics dashboards and reports. Experience using analytics tools like Google Analytics, Databox, or similar platforms. Ability to present complex data in a clear and actionable format to stakeholders. Knowledge of data privacy regulations (e.g., GDPR, CCPA). Background in supporting global marketing campaigns. What We Offer A collaborative and inclusive work environment. Opportunities for professional growth and development. The chance to contribute to a dynamic team driving innovation in CX. Include remaining benefits typically included in India JD’s. iQor.com Show more Show less

Description Amazon Shipping is innovating in the Operations and Logistics space and is looking for a driven, entrepreneurial, and commercial Senior Sales Manager, to work with major external shippers in India and facilitate their usage of Amazon's logistics capabilities to service their own customers' needs. The ideal candidate will be excited by the opportunity to scale Amazon Shipping by driving commercial growth, and will have familiarity with leading sales generation working with both small and large customers. We're transforming aspects of our go-to-market approach - from commercial strategy and lead generation to account management. As we expand our solution across the nation, we seek a senior enterprise sales manager who will collaborate with Operations, Commercial, Customer Programs, and Product Management teams to drive growth and innovation at scale. This role is crucial as we accelerate our nationwide expansion and enhance our market presence. The successful strategic Sales and Account manager will be comfortable navigating ambiguity, operating in a start-up environment and will own and drive strategic relationships with our high value enterprise accounts, orchestrating complex solutions and delivering exceptional business outcomes. The role will be based out of Mumbai. Key job responsibilities The Ideal Candidate Will Develop and maintain C-level relationships across client organizations Create and execute multi-year strategic account plans that align with customers' business objectives Lead complex contract negotiations and strategic partnership discussions Develop relationships across functional areas such as Operations, Finance, and Program Management, and will have a proven track record of meeting and exceeding program goals and revenue targets. Identify and develop new business opportunities within existing accounts Proactively monitor account health and drive retention/growth strategies. Lead the team to ensure the right quality of onboarding to ensure early success and long term retention of the shippers Earn trust of customers and recommend product solutions that fit their business needs. Relay market needs and requirements back to internal Amazon teams including Product / Program management and Technology teams Measure performance, articulate root-cause analysis, and link to specific improvement areas. Identify prioritization and trade-offs for meeting adoption and revenue targets. Basic Qualifications Bachelor's degree required, MBA preferred More than 8 year of experience in B2B Sales management Experience in an analytical, results-oriented environment with external customer interaction. Proven ability to manage the business “by the numbers”. Must be metrics-driven. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Preferred Qualifications Preferred qualifications Experience working with e-commerce or logistics. Deep understanding of the B2C transportation landscape in India with prior interactions with shippers MBA Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ATSPL - Maharashtra - C56 Job ID: A2896419 Show more Show less

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Title: Senior Marketing Manager, India Location: India We are seeking a Senior Marketing Manager, India to lead the full spectrum of marketing initiatives across the region. This includes pipeline acceleration, brand awareness, integrated demand generation (digital and field), partner marketing, events, public relations, and social media programs. This role reports to the ANZ and India Marketing Director. The ideal candidate brings a strong blend of business acumen and strategic marketing expertise, with the ability to engage confidently at the senior leadership level while serving as the regional voice of Genesys to customers and partners in India. This individual will be responsible for co-developing and executing a regionally tailored marketing strategy, aligned to revenue growth objectives. Key focus areas include regional prioritisation, market segmentation, campaign execution, and performance measurement. The Senior Marketing Manager will also co-manage the India marketing budget and collaborate closely with partners, customers, sales, corporate marketing, media, analysts, and external vendors to drive impactful results. Key Responsibilities Strategic Marketing Leadership Co-develop and drive the marketing strategy and priorities for India in alignment with regional and global objectives. Partner closely with regional leadership, Field Sales, Channel teams, and APAC/global marketing to ensure alignment and execution. Serve as the strategic liaison between corporate marketing and the India region, advocating for local needs and opportunities. Ensure consistent application of global messaging, brand standards, and positioning across all India marketing initiatives. Support and optimize the lead management process, including tracking, reporting, and continuous improvement. Provide regular reporting on marketing performance, including response rates, pipeline contribution, and ROI. Channel Enablement & Stakeholder Engagement Enable, educate, and support channel and alliance partners to maximize marketing effectiveness and return on investment. Collaborate with Sales and SDR teams to meet regional KPIs and ensure marketing and sales alignment. Lead and support successful customer events, user conferences, and user group engagements to drive retention and advocacy. Field, Partner & Demand Generation Plan and execute high-impact industry, partner, and customer events tailored to audience needs and business goals. Collaborate with key partners on co-marketing initiatives, go-to-market strategies, and campaign execution to grow market share. Work cross-functionally with the Digital Demand Generation team to deliver digital campaigns, content, and social media strategies. Launch and manage integrated field and digital programs to achieve lead generation and pipeline targets. Optimize budget allocation to maximize program impact and ROI. Analyze campaign and customer data to refine targeting, segmentation, and market penetration strategies. Cultivate customer references and success stories; collaborate with the APAC Customer Advocacy team to support PR, speaking opportunities, and case studies. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Show more Show less

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This function is responsible for Managing billing and/or collection team(s) for optimum reduction AR Days and/or FBNS and working with payers to improve or maintain cash goals set. Position in this function manages staff performance and ensures that the business meets the KPI expectations. The position carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of organization and carries out the Vision and Mission of the organization. Primary Responsibilities Ensure that his/her subordinates are developed to become successful in their given or potential role, thus coaching and mentoring is very important. Minimum requirement is to coach your staff at least twice a month for mid and top performer. Bottom performer or your focus people should have minimum of one a week coaching session Conduct daily and weekly huddle to discuss strategy to address performance or challenges, provide update and to drive performance. Agenda should be prepared prior to the meeting and meeting should always be documented Attendance and Schedule Adherence - Ensure that subordinates are reporting on time and on the days that they have shift. The supervisor should be able to drive attendance always including punctuality and break schedule compliance Update all required data as needed based on company requirement (MyGPS, EWS, LH, Allsec, CLL, Peoplesoft, etc.) Inventory management including allocation. Ensuring inflow and outflow are properly managed and monitored based on capacity. Provide trends and action plan including burn down plan if sudden surge in volume or decreased capacity due to shrinkage Respond to query and escalations then provide feedback to business partners. Deep dive should be conducted and shared with leaders, TAT 24 hrs. This should include action plan for the specific person/issue and how this will be prevented in the future Ensures that the agents are aware of their performance (daily, weekly and monthly progress). Performance scorecard should be reviewed at least twice a month. So agents are aware of where they stand Review audit markdown and conduct error analysis and process related coaching including root cause analysis Ensure rebuttals are done when necessary and submitted in a timely manner Complete internal audits on a timely manner as deemed required Review adjustment requests and approve those which are valid for write-off Complete your own production required by your processes. Minimum of 40 accounts per month Ensure accurate documentation of coaching sessions provided and attended. This should be uploaded in ORBIT. This includes but not limited to performance, behavior coaching and retention conversations Ensure accuracy of all data and report submitted including End of Day report Update dashboards, trackers, business review files, scorecard in a timely manner, when needed Ensure performance boards are updated daily and agents has visibility on it Attend scheduled meeting, training and calibration sessions Provides purposeful and actionable development feedback to direct reports and monitors to support their performance improvement. If, after the action items of the development plan do not yield the desired positive results in the agreed upon timeframe, a CAP is initiated in accordance to Optum policies and practices Study trends and analysis on team performance and be able to device SMART action plan to address team/ individual challenges Ensure own and subordinate adherence to company policies and procedures. Strict implementation should be reinforced. Issue corrective action as deemed necessary Request needed learning from the trainers or SMEs, Leads and process experts Drive meal adherence 98% (PHL only) and manage utilization at 71.42% for PH and 75.78% for IND the least Provide floor/virtual support to ensure that agents are assisted real time Complete accountability of the team’s performance and actions Create career pathing for the subordinate you manage Create your succession plan Drive compliance and success of Vital signs, Bright ideas, engagement activities and other company/process initiatives Any additional task that maybe required from the process he/she belongs to Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Ability to undergo process training and pass ramp certification 5+ years of experience in Hospital Revenue Cycle Management 5+ years of management/leadership experience Working knowledge of medical terminology Thorough understanding of insurance policies and procedures Basic computer skills, must understand Excel Proven excellent written and verbal communication Demonstrated high sense of responsibility and accountability; Takes ownership and initiative Demonstrated ability to think and act; decisiveness, assertiveness, with ability to achieve results quickly Demonstrated excellent communication capability; persuasive, inclusive, and encouraging; the ability to listen and understand; Ability to elicit cooperation from a variety of resources Proven to be adaptable and flexible, with the ability to handle ambiguity and sometimes changing priorities Demonstrated professional demeanor and positive attitude; customer service orientation Demonstrated ability to learn, understand, and apply new technologies, methods, and processes Demonstrated ability to recognize necessary changes in priority of tasks and allocation of resources, and bring them to the attention of Optum Leadership, as required Demonstrated ability to be a self-starter and work independently to move projects successfully forward Demonstrated ability to work with a variety of individuals in managerial and staff level positions Demonstrated personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Optum and our client organization(s) Demonstrates a positive leadership shadow by shaping positive behaviors in areas of influence, building integrity, influencing our values and creating a healthy, high-performance environment At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Show more Show less

JOB_POSTING-3-71493-1 Job Description Role Title : AVP, Enterprise Logging & Observability (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Splunk is Synchrony's enterprise logging solution. Splunk searches and indexes log files and helps derive insights from the data. The primary goal is, to ingests massive datasets from disparate sources and employs advanced analytics to automate operations and improve data analysis. It also offers predictive analytics and unified monitoring for applications, services and infrastructure. There are many applications that are forwarding data to the Splunk logging solution. Splunk team including Engineering, Development, Operations, Onboarding, Monitoring maintain Splunk and provide solutions to teams across Synchrony. Role Summary/Purpose The role AVP, Enterprise Logging & Observability is a key leadership role responsible for driving the strategic vision, roadmap, and development of the organization’s centralized logging and observability platform. This role supports multiple enterprise initiatives including applications, security monitoring, compliance reporting, operational insights, and platform health tracking. This role lead platform development using Agile methodology, manage stakeholder priorities, ensure logging standards across applications and infrastructure, and support security initiatives. This position bridges the gap between technology teams, applications, platforms, cloud, cybersecurity, infrastructure, DevOps, Governance audit, risk teams and business partners, owning and evolving the logging ecosystem to support real-time insights, compliance monitoring, and operational excellence. Key Responsibilities Splunk Development & Platform Management Lead and coordinate development activities, ingestion pipeline enhancements, onboarding frameworks, and alerting solutions. Collaborate with engineering, operations, and Splunk admins to ensure scalability, performance, and reliability of the platform. Establish governance controls for source naming, indexing strategies, retention, access controls, and audit readiness. Splunk ITSI Implementation & Management - Develop and configure ITSI services, entities, and correlation searches. Implement notable events aggregation policies and automate response actions. Fine-tune ITSI performance by optimizing data models, summary indexing, and saved searches. Help identify patterns and anomalies in logs and metrics. Develop ML models for anomaly detection, capacity planning, and predictive analytics. Utilize Splunk MLTK to build and train models for IT operations monitoring. Security & Compliance Enablement Partner with InfoSec, Risk, and Compliance to align logging practices with regulations (e.g., PCI-DSS, GDPR, RBI). Enable visibility for encryption events, access anomalies, secrets management, and audit trails. Support security control mapping and automation through observability. Stakeholder Engagement Act as a strategic advisor and point of contact for business units, application, infrastructure, security stakeholders and business teams leveraging Splunk. Conduct stakeholder workshops, backlog grooming, and sprint reviews to ensure alignment. Maintain clear and timely communications across all levels of the organization. Process & Governance Drive logging and observability governance standards, including naming conventions, access controls, and data retention policies. Lead initiatives for process improvement in log ingestion, normalization, and compliance readiness. Ensure alignment with enterprise architecture and data classification models. Lead improvements in logging onboarding lifecycle time, automation pipelines, and selfservice ingestion tools. Mentor junior team members and guide engineering teams on secure, standardized logging practices. Required Skills/Knowledge Bachelor's degree with Minimum of 6+ years of experience in Technology ,or in lieu of a degree 8+ years of Experience in Technology Minimum of 3+ years of experience in leading development team or equivalent role in observability, logging, or security platforms. Splunk Subject Matter Expert (SME) Strong hands-on understanding of Splunk architecture, pipelines, dashboards, and alerting, data ingestion, search optimization, and enterprise-scale operations. Experience supporting security use cases, encryption visibility, secrets management, and compliance logging. Splunk Development & Platform Management, Security & Compliance Enablement, Stakeholder Engagement & Process & Governance Experience with Splunk Premium Apps - ITSI and Enterprise Security (ES) minimally Experience with Data Streaming Platforms & tools like Cribl, Splunk Edge Processor. Proven ability to work in Agile environments using tools such as JIRA or JIRA Align. Strong communication, leadership, and stakeholder management skills. Familiarity with security, risk, and compliance standards relevant to BFSI. Proven experience leading product development teams and managing cross-functional initiatives using Agile methods. Strong knowledge and hands-on experience with Splunk Enterprise/Splunk Cloud. Design and implement Splunk ITSI solutions for proactive monitoring and service health tracking. Develop KPIs, Services, Glass Tables, Entities, Deep Dives, and Notable Events to improve service reliability for users across the firm Develop scripts (python, JavaScript, etc.) as needed in support of data collection or integration Develop new applications leveraging Splunk’s analytic and Machine Learning tools to maximize performance, availability and security improving business insight and operations. Support senior engineers in analyzing system issues and performing root cause analysis (RCA). Desired Skills/Knowledge Deep knowledge of Splunk development, data ingestion, search optimization, alerting, dashboarding, and enterprise-scale operations. Exposure to SIEM integration, security orchestration, or SOAR platforms. Knowledge of cloud-native observability (e.g. AWS/GCP/Azure logging). Experience in BFSI or regulated industries with high-volume data handling. Familiarity with CI/CD pipelines, DevSecOps integration, and cloud-native logging. Working knowledge of scripting or automation (e.g., Python, Terraform, Ansible) for observability tooling. Splunk certifications (Power User, Admin, Architect, or equivalent) will be an advantage . Awareness of data classification, retention, and masking/anonymization strategies. Awareness of integration between Splunk and ITSM or incident management tools (e.g., ServiceNow, PagerDuty) Experience with Version Control tools – Git, Bitbucket Eligibility Criteria Bachelor's degree with Minimum of 6+ years of experience in Technology ,or in lieu of a degree 8+ years of Experience in Technology Minimum of 3+ years of experience in leading development team or equivalent role in observability, logging, or security platforms. Demonstrated success in managing large-scale logging platforms in regulated environments. Excellent communication, leadership, and cross-functional collaboration skills. Experience with scripting languages such as Python, Bash, or PowerShell for automation and integration purposes. Prior experience in large-scale, security-driven logging or observability platform development. Excellent problem-solving skills and the ability to work independently or as part of a team. Strong communication and interpersonal skills to interact effectively with team members and stakeholders. Knowledge of IT Service Management (ITSM) and monitoring tools. Knowledge of other data analytics tools or platforms is a plus. WORK TIMINGS : 01:00 PM to 10:00 PM IST This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L09+ Employees can apply. Level / Grade : 11 Job Family Group Information Technology Show more Show less

About the Company: Founded in 2019, Traya is one of India’s largest digital health-tech platforms for haircare and hair loss. Our mission is to use technology to scale healthcare solutions to 520M+ Indians that are suffering from hair loss with a holistic 360-degree solution, which includes clinically proven, doctor-backed medicines, access to Traya doctors, personal hair coach, customized diet plans, and more! Founded by Saloni Anand, a techie-turned-marketeer and Altaf Saiyed, a Stanford Business School alumnus, Traya sits at the forefront of the multi-billion-dollar hair care solutions category. Having raised institutional capital from marquee VCs like Fireside Ventures, Kae Capital, Whiteboard Capital, Traya has more than 2.5L+ customers, with a 93% success rate and 30% MoM growth over the past year. Brand Vision & Philosophy: Traya was created with a global vision to create awareness around hair loss, de-stigmatise it while empathizing with the customers that it has an emotional and psychological impact. Most importantly, to combine 3 different sciences (Ayurveda, Allopathy and Nutrition) to create the perfect holistic solution for hair loss patients. Role Overview: We are looking for a creative and performance-oriented Content Head to lead our content efforts at Traya. You will be responsible for developing and executing a content strategy that drives both brand engagement and conversion , while managing a team of writers and strategists across creative and performance marketing. Key Responsibilities: 1) Content Strategy & Planning Develop and lead the overall content strategy for the audience segment, aligned with brand goals and marketing objectives. Collaborate closely with product, design, and marketing teams to understand target personas and develop relevant content themes. Drive consistency in brand voice and storytelling across all content formats. 2) Creative Content Development Oversee ideation and execution of content for website, email, blogs, landing pages, product pages, and brand campaigns. Create engaging narratives around hair health, product education, and customer stories. 3) Performance Marketing Support Lead the creation of ad copies, scripts, and creatives for paid campaigns (Meta, Google, YouTube, etc.). Optimize messaging for different funnel stages (awareness to conversion) in collaboration with the performance marketing team. Monitor content performance metrics (CTR, CVR, engagement) and iterate accordingly. 4) Team Leadership & Management Lead and mentor a team of content writers, copywriters, and strategists. Establish content guidelines, review processes, and quality checks to ensure impactful and error-free output. Foster a culture of creativity, ownership, and performance within the team. 5) Cross-functional Collaboration Work closely with designers, video editors, performance marketers, and product managers to deliver high-impact campaigns. Provide content support for partnerships, influencers, CRM, and retention initiatives. Requirements: 7+ years of experience in content creation and strategy, preferably in D2C, health, wellness, or beauty brands. Strong understanding of both brand storytelling and performance marketing content. Proven experience in managing and scaling small to mid-sized content teams. Excellent writing, editing, and communication skills with a strong eye for detail. Analytical mindset with the ability to interpret content performance data and drive actionable insights. A creative thinker who understands how to speak to the modern consumer. Understanding of SEO principles, social trends, and email marketing. Show more Show less

Company Description At NGIVD, we are reimagining disease diagnosis by aiming to provide accurate, timely, and affordable testing. We focus on creating diagnostic solutions that cater to local needs with global quality, harnessing the power of Made in India. Our manufacturing facility adheres to ISO 9001, ISO 13485, and ISO 14001 standards, ensuring high-quality outputs. We concentrate on infectious and lifestyle diseases, bridging the gap between state-of-the-art research and real-world patient care to improve health outcomes. Role Description This is a full-time remote role for a Senior Sales Executive. The Senior Sales Executive will be responsible for developing and implementing sales strategies, building and maintaining client relationships, and meeting sales targets. The role will also involve identifying market trends, analyzing performance metrics, and collaborating with the marketing and product development teams to ensure client satisfaction and retention. Qualifications Proven experience in sales, sales strategy development, and client relationship management Able to sell biochemistry semiautomated analyser, cell counter ( installation also) reagents, do application work . able to achieve monthly quarterly yearly targets candidate must be from Jodhpur area is a plus . Strong understanding of market analysis and performance metrics Excellent communication, negotiation, and presentation skills Ability to work independently and remotely Experience in the healthcare or diagnostics industry is highly desirable Bachelor's degree in science or a related field Show more Show less

About the Role We are seeking a proactive and relationship-driven Account Manager to join our team at Subcontractor Hub. In this role, you will be responsible for ensuring the success, satisfaction, and retention of our B2B customers. From onboarding and support to identifying growth opportunities, you will serve as the strategic partner for assigned accounts and work cross-functionally to deliver a seamless and value-driven customer experience. Key Responsibilities Client Acquisition & Sales Development Identify and qualify potential B2B clients through email outreach, cold calls, LinkedIn, and other prospecting tools. Conduct discovery conversations to understand client needs and present tailored solutions. Manage inbound and transferred leads efficiently, ensuring high conversion rates. Maintain accurate, up-to-date records in CRM systems to ensure team alignment and pipeline visibility. Apply industry knowledge, especially in solar and BPO domains, to establish trust and relevance. Account Management & Customer Success Act as the primary point of contact for assigned accounts, fostering long-term relationships built on trust and value. Ensure timely issue resolution and continuously monitor client satisfaction. Align client goals with Subcontractor Hub’s product offerings, ensuring value realization. Client Retention & Growth Drive retention through regular engagement, strategic guidance, and customer advocacy. Identify upsell and cross-sell opportunities based on customer needs and business potential. Monitor account health and proactively mitigate risks of churn through early interventions. Onboarding & Support Lead the onboarding process for new clients, ensuring a smooth and comprehensive experience. Deliver product training and guidance to help clients achieve optimal results. Conduct periodic check-ins to assess progress, gather feedback, and refine strategies. Cross-Functional Collaboration Work with the sales team to ensure a seamless handoff from prospect to active client. Partner with the product team to channel customer feedback and prioritize feature enhancements. Collaborate with marketing to capture success stories and promote customer wins. Reporting & Insights Track and analyze key account metrics such as NPS, churn rate, revenue growth, and product usage. Leverage data to identify trends and provide actionable insights to internal teams. Prepare regular reports and contribute to strategic planning discussions. Qualifications Minimum 3 years of experience in account management, customer success or B2B Sales. Exceptional communication and interpersonal skills, with a passion for building strong client relationships. International client experience is a must. Proven track record of improving customer satisfaction and driving account growth. Strong organizational and problem-solving skills with a customer-first mindset. Proficiency in CRM tools (e.g., HubSpot, Salesforce) and other client engagement platforms. Experience in the solar and construction industry is a plus. Why Join Us? Subcontractor Hub is redefining how subcontractors and businesses collaborate. Join a fast-growing SaaS company where your contribution directly impacts client success and company growth. We value innovation, collaboration, and a customer-obsessed mindset. Show more Show less