Job
Description
As a member of the Share.Market growth team at PhonePe, you will play a crucial role in collaborating with both internal and external stakeholders to enhance the stock broking business. Your responsibilities will include: - Monitoring the business health metrics for the category regularly and analyzing trends and patterns to identify customer churn - Keeping track of industry trends, sharing insights that could aid in customer retention, and working closely with the Analytics team to drive insights for the category business - Formulating interventions for customer retention by understanding customer churn across channels and presenting analysis, reports, and the impact of key interventions to stakeholders - Tracking and measuring the success of retention interventions, continuously analyzing consumer feedback, and identifying areas of improvement - Demonstrating the ability to think and react in a high-energy, fast-paced environment and collaborating effectively with cross-functional teams such as Finance, Analytics, Product, Marketing, and Customer Service To excel in this role, you should possess: - Excellent written and verbal communication skills, proficiency in Microsoft Office Suite (especially Excel), and basic knowledge of SQL (a plus) - Prior experience in a data-driven role and understanding of stock markets would be advantageous Additionally, PhonePe offers a range of full-time employee benefits which include: - Insurance Benefits: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance - Wellness Program: Employee Assistance Program, Onsite Medical Center, Emergency Support System - Parental Support: Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program - Mobility Benefits: Relocation benefits, Transfer Support Policy, Travel Policy - Retirement Benefits: Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment - Other Benefits: Higher Education Assistance, Car Lease, Salary Advance Policy Join PhonePe to be part of a dynamic team that empowers individuals to bring their best selves to work, where you can own your work and make a meaningful impact in the industry.,
