Job
Description
You will be a part of the Share.Market growth team at PhonePe, collaborating with both internal and external stakeholders for the stock broking business. Your primary responsibilities will involve monitoring key business metrics for the category, analyzing trends, and identifying patterns for customer churn. Keeping track of industry trends and sharing insights to improve retention will be crucial. You will work closely with the Analytics team to derive insights and formulate interventions for customer retention strategies. Your role will require you to ideate and implement interventions aimed at enhancing retention by comprehensively understanding customer churn across various channels. You will be expected to present your analysis, reports, and the impact of interventions to stakeholders in a clear and concise manner. Monitoring the success of retention strategies, analyzing consumer feedback, and identifying areas for improvement will be essential tasks. In this dynamic and fast-paced environment, you must demonstrate the ability to think quickly and respond effectively. Working collaboratively within cross-functional teams, including Finance, Analytics, Product, Marketing, and Customer Service teams, is a key aspect of this role. The ideal candidate for this position should possess excellent written and verbal communication skills, proficiency in Microsoft Office Suite (especially Excel), and basic knowledge of SQL. Previous experience in a data-driven role and a solid understanding of stock markets would be advantageous. As a full-time employee at PhonePe, you will be entitled to a range of benefits that include medical insurance, critical illness insurance, accidental insurance, life insurance, employee assistance programs, onsite medical facilities, emergency support systems, parental support programs, mobility benefits, retirement benefits, and various other perks like higher education assistance, car lease options, and salary advance policies. If you are enthusiastic about working on platforms that impact millions, collaborating with talented individuals, and driving your aspirations with purpose and speed, we invite you to join us at PhonePe and be a part of our innovative journey.,
