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Director of Quality Sutherland

6.0 - 8.0 years

0 Lacs

hyderabad, telangana, india

On-site

The Director for customer experience owns the deployment of Sutherland's quality framework in the assigned programs and partners with the business leaders, to ensure compliance to all contractual /client deliverables, continuous improvement of customer experience, talent development and deployment of Sutherland IT platforms to drive our strategic business goals. Listed below is a summary of the responsibilities, but not limited to Design and execute the Outside-In model in key strategic accounts, to generate client specific business insights to improve their client retention, issue resolution, revenue generation, etc. Continuously improve the customer satisfaction, quality, and sales KPI's, ...

Posted 1 week ago

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