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- 4 years
2 - 2 Lacs
Erode
Work from Office
Tata Croma | Customer Service Specialist (Sales) - HR Contact No- 9606556938 Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. HR Contact No- 9606556938
Posted 2 months ago
2 - 7 years
2 - 6 Lacs
Lucknow
Work from Office
Roles and Responsibilities Manage showroom sales, counter sales, and retail operations to achieve targets. Develop strong relationships with customers through excellent customer service skills. Ensure effective communication among team members to maintain a positive work environment. Analyze sales data to identify trends and opportunities for growth. Oversee store management, including merchandising and inventory control. Desired Candidate Profile 2-7 years of experience in luxury retail or related industries (jewelry, fashion, hospitality). Strong knowledge of retail sales principles and practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently as well as part of a team.
Posted 2 months ago
3 - 5 years
4 - 6 Lacs
Mumbai, Pune
Work from Office
Sales Forecasting Analyzing sales figures and forecasting future sales volumes to maximize profits. Inventory Management Managing stock levels and making key decisions about stock control. Analyzing and interpreting trends to facilitate planning. Using information technology to record sales figures, for data analysis and forward planning. Store Operations and Customer Service Ensuring standards for quality, customer service , health and safety are met. Reporting health and safety, legal and security issues, maintaining hygiene at the store. Protects employees and customers by providing a safe and clean store environment. Responding to customer complaints and comments. Team Management Managing and motivating team to increase sales and ensure efficiency. Conducting appraisals and performance reviews. Recruitment & Selection procedure to hire right talent and minimize the attrition. Training & Development Organizing Training & Development programs / sessions for the Store team. Communication Attending and chairing meetings. Updating colleagues on business performance, new initiatives and other pertinent issues. Market Analysis Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. Store Efficiency Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; Dealing with sales, as and when required. Marketing Co-ordinate with Corporate team for implementing marketing strategies. Driving special promotions, displays and events to generate new sales. Merchandising Adhering the guidelines of Apple for Merchandising Grievance Handling Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues. Mystery Audits To Train & prepare the team about Mystery Audit to achieve 100% score. Monitor the Team awareness of Mystery Audit by conducting mock sessions.
Posted 2 months ago
5 - 6 years
0 - 3 Lacs
Coimbatore, Hyderabad
Work from Office
Job Description: Track upcoming developments & create a pipeline. Market Mapping Survey of New Potential location. Prepare reports for properties SOR, ROI, Rental outflow. Complete and process appropriate legal documents and forms from the landlord related to the rent or lease. Market Mapping Survey and Understand market potential and help identify trade areas. Coordinate License related documents, load, Landlord scope of responsibilities, etc. for projects. Liaison between landlord and other departments in the company Like Accounts, Legal and Store Operations Team. Ensuring timely closure of the agreements with the legal and property owners. Internal: Legal Department. Accounts department. Operations Team. Project Team. External: Property Consultants. Landlords Real Estate Developers and Retailers Mall Mgmt Co./Mall Operators.
Posted 3 months ago
0 - 5 years
1 - 2 Lacs
Chennai
Work from Office
Tata Croma | Customer Service Specialist (Sales) - HR Contact No- 9606556938 Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. HR Contact No- 9606556938
Posted 3 months ago
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