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1.0 - 4.0 years
2 - 6 Lacs
Mumbai
Work from Office
We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 7-10 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify areas for improvement. Analyze data and metrics to inform business decisions and drive growth. Implement and maintain quality control measures to ensure high standards. Lead and motivate teams to achieve exceptional results and performance. Job Requirements Strong understanding of process management principles and practices. Excellent leadership and communication skills. Ability to analyze complex data and make informed decisions. Experience with process improvement methodologies. Strong problem-solving and critical thinking skills. Ability to work in a fast-paced environment and adapt to changing priorities.
Posted 1 week ago
4.0 - 6.0 years
2 - 3 Lacs
Jaipur
Work from Office
Manage and oversee the store’s daily operations to ensure smooth functioning. Ensure adequate stock levels, accurate inventory management, and proper stock replenishment. Maintain accurate records of inventory, sales, and stock levels, Required Candidate profile Minimum of 4 years of experience in store management or retail operations. Strong proficiency in MS Excel (advanced formulas, pivot tables, and reporting) and MIS systems.
Posted 1 week ago
5.0 - 10.0 years
4 - 8 Lacs
Goa, India
On-site
Goal | Key Result Area | Actions / Deployment Conversion to Franchisee Stores jointly with Sales team Shortlisting top dealers jointly with Sales team for conversion to Franchise partners Develop and maintain list of potential Franchise partners Build pipeline for conversion to Franchise stores and upgradation of franchise partners to higher tier Evaluating Retail Excellence Score (RES) and working on driving the same Track and drive Retail excellence through DDE for various parameters like store hygiene, visibility, Customer feedback capture, POS Billing adherence, etc. Audit of Franchise retail excellence score on quarterly basis Creating awareness and importance of RES among franchise Support Delivery of All Marketing, VM Campaigns and Focused Product Sales Support sales of Focused products via placement, display and promotion through colour consulting and painting services Monitors effectiveness of VM arrangement at stores and recommends changes Executes Marketing/ promotional campaigns for the Franchise Partner Plan Franchise Launch & Coordinate Upgrade Coordinate the store launch plan and monitor the launch / opening process for smooth operations Monitor Business Performance of Franchise Stores Monitor new store performance with required handholding for first 6 months Drive various measures/ plan to improve the underperforming stores Drive sales of Focused Value-added Products / Services through Franchise Stores Track ROI of Franchise Stores through keeping a close watch on sales and cost implications Relationship Management and Conflict Management with Franchise Partners Building Relationship with Top Franchise Partners in the territory Conflict Management within Franchise and non-Franchise stores Coordination with sales team for quick resolution of conflict and escalated issues Training Training of Franchise Dealer staff on Company systems and processes Train the staff on increasing conversions, upselling, cross selling and improving customer handling Tally & EDC Installation & Adoption Ensure all the stores get Tally installed after readiness and EDC machine also gets installed Consent form for EDC to be collected from all finalized stores during agreement signing Drive integration & Adoption for EDC & Tally across all stores Paint Consultant Hiring of PCs in a coordination with RD Zonal Associate hiring team Drive productivity for PCs across all the stores ensure they are filing the required CRM data on time Manage performance of PCs though regular follow ups and review
Posted 1 week ago
5.0 - 10.0 years
4 - 8 Lacs
Mumbai, Maharashtra, India
On-site
Goal | Key Result Area | Actions / Deployment Conversion to Franchisee Stores jointly with Sales team Shortlisting top dealers jointly with Sales team for conversion to Franchise partners Develop and maintain list of potential Franchise partners Build pipeline for conversion to Franchise stores and upgradation of franchise partners to higher tier Evaluating Retail Excellence Score (RES) and working on driving the same Track and drive Retail excellence through DDE for various parameters like store hygiene, visibility, Customer feedback capture, POS Billing adherence, etc. Audit of Franchise retail excellence score on quarterly basis Creating awareness and importance of RES among franchise Support Delivery of All Marketing, VM Campaigns and Focused Product Sales Support sales of Focused products via placement, display and promotion through colour consulting and painting services Monitors effectiveness of VM arrangement at stores and recommends changes Executes Marketing/ promotional campaigns for the Franchise Partner Plan Franchise Launch & Coordinate Upgrade Coordinate the store launch plan and monitor the launch / opening process for smooth operations Monitor Business Performance of Franchise Stores Monitor new store performance with required handholding for first 6 months Drive various measures/ plan to improve the underperforming stores Drive sales of Focused Value-added Products / Services through Franchise Stores Track ROI of Franchise Stores through keeping a close watch on sales and cost implications Relationship Management and Conflict Management with Franchise Partners Building Relationship with Top Franchise Partners in the territory Conflict Management within Franchise and non-Franchise stores Coordination with sales team for quick resolution of conflict and escalated issues Training Training of Franchise Dealer staff on Company systems and processes Train the staff on increasing conversions, upselling, cross selling and improving customer handling Tally & EDC Installation & Adoption Ensure all the stores get Tally installed after readiness and EDC machine also gets installed Consent form for EDC to be collected from all finalized stores during agreement signing Drive integration & Adoption for EDC & Tally across all stores Paint Consultant Hiring of PCs in a coordination with RD Zonal Associate hiring team Drive productivity for PCs across all the stores ensure they are filing the required CRM data on time Manage performance of PCs though regular follow ups and review
Posted 1 week ago
9.0 - 14.0 years
1 - 3 Lacs
Chandigarh
Work from Office
Dear Candidates, We are hiring For TATA 1mg for Chandigarh Locations . Designation : Assistant Team Lead Role : Retail - Store Management Qualification - D Pharma, B Pharma, M Pharma What You'll Do: Oversee daily store operations and ensure smooth functioning. Drive sales performance to meet revenue targets. Lead, train, and motivate the team for exceptional customer service. Manage inventory, stock replenishment, and merchandising. Ensure compliance with company policies and operational standards. What Were Looking For: Bachelors degree in Pharma field. Prior experience in pharmacy store management preferred, organizational, and communication skills. Ability to multitask and work efficiently under pressure. Proficiency in MS Excel and knowledge of the pharmaceutical industry. About Tata 1mg: Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible, and affordable for all Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities And were just getting started. Leading the chart as one of the top consumer health platforms through e-Pharmacy, e-Diagnostics, e-consult and offline stores, Tata 1mg has delivered over 15 M e-Pharmacy orders, 2 M e-Diagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently. Know more about us: https://www.1mg.com/aboutUs Interested candidates can Share their CV's at : vishesh.pandey@1mg.com Note:- Drug Licence should be Registered from Delhi.Role & responsibilities Preferred candidate profile
Posted 1 week ago
1.0 - 6.0 years
3 - 15 Lacs
Chennai, Tamil Nadu, India
On-site
Job Summary: We are seeking an enthusiastic and customer-focused sales executive for a leading retail furniture brand with stores in Chennai and Coimbatore. The role involves achieving sales targets, handling customer inquiries, ensuring adherence to retail SOPs, and contributing to overall store performance. Key Responsibilities: Achieve daily, weekly, and monthly sales targets Adhere to all standard operating procedures and company policies Address customer inquiries and complaints effectively and professionally Maintain regular coordination with the Showroom Manager, Area Manager, and General Manager to align with business targets Suggest sales improvement initiatives and actively contribute ideas to boost performance Demonstrate product features and benefits to customers and close sales Respond promptly to customer calls and provide timely solutions
Posted 1 week ago
4.0 - 8.0 years
4 - 8 Lacs
Trichy, Tamil Nadu, India
On-site
Key Result Areas & Detailed Actions Conversion to Franchisee Stores (Jointly with Sales Team): Shortlist top-performing dealers with the Sales team for franchise conversion Develop and maintain a potential franchise partner pipeline Upgrade existing franchise partners to higher tiers based on performance Evaluating & Driving Retail Excellence Score (RES): Track and improve RES using DDE across parameters (store hygiene, visibility, feedback capture, POS billing adherence) Conduct quarterly audits of RES at franchise stores Create awareness and emphasize importance of RES among franchisees Support Marketing, Visual Merchandising & Focused Product Sales: Drive sales of focused products through placement, display, and promotional strategies Monitor effectiveness of visual merchandising and suggest improvements Implement marketing and promotional campaigns at franchise partner locations Plan Franchise Launch & Coordinate Upgrades: Coordinate launch plans and ensure smooth store openings Monitor the launch process to meet operational standards Monitor Business Performance of Franchise Stores: Handhold and monitor new stores for the first 6 months Implement action plans for underperforming stores Drive sales of value-added products/services via franchise outlets Monitor ROI through close tracking of sales and cost metrics Franchise Relationship & Conflict Management: Build and maintain strong relationships with top franchise partners Resolve conflicts between franchise and non-franchise stores Work closely with the Sales team to resolve escalated issues Training & Development: Train franchise staff on company systems, selling techniques, and customer service Improve conversions, upselling, cross-selling through regular training programs Tally & EDC Installation and Adoption: Ensure timely installation of Tally and EDC machines post-store readiness Collect EDC consent forms during franchise agreement stage Drive integration and usage adoption for both EDC and Tally systems Paint Consultant (PC) Management: Coordinate with Zonal HR team for PC hiring Drive PC productivity and CRM data capture compliance Review PC performance regularly and ensure operational efficiency Desired Skills & Experience Proven experience in franchise development , sales , or channel management Strong understanding of retail operations , store performance tracking , and marketing implementation Excellent relationship-building , training , and conflict-resolution skills Proficient in systems like Tally, POS , and CRM tools Experience in industries like paint, FMCG, consumer durables, or retail preferred
Posted 1 week ago
0.0 - 4.0 years
0 Lacs
kolkata, west bengal
On-site
As a Retail Associate at our store in Kolkata, you will play a crucial role in contributing to meeting and exceeding store sales and profit targets. Your primary responsibilities will include passionately inspiring consumer loyalty to the brand, effectively serving and selling to customers, and diligently executing store operations. You will be expected to be aware of store sales and key performance indicator (KPI) targets, as well as individual performance targets, and take ownership over them. Utilizing all available store resources, you will use your knowledge of the brand's customer service standards to meet or exceed customer expectations. As a Brand Ambassador, you will consistently exhibit the Brand Attitude and Values, utilizing seasonal brand and product knowledge effectively during sales interactions. You will communicate product features, benefits, and unique selling points clearly to address customer needs and strengthen their connection to the Brand. Executing and maintaining established Visual Merchandising and In-Store Communication standards will be essential. You will process merchandise deliveries quickly and effectively, ensuring constant replenishment of merchandising fixtures to represent the store's entire product offer on the sales floor. Completing cash register transactions accurately, minimizing loss in both the stockroom and sales floor, and performing all store operations in a safe, effective, and efficient manner are critical aspects of your role. You will collaborate productively and respectfully with team members, seeking coaching and learning opportunities to continually improve your performance. To be successful in this role, you must possess high school education and preferably have at least 6 months of experience working in a sports/fashion customer and commercial-focused retail environment. Basic numeracy, literacy, and verbal communication skills are also required. At Adidas, we value a winning culture that goes beyond physical power, emphasizing mental strength in our employees. Our core behaviors include courage, ownership, innovation, teamwork, integrity, and respect. We foster an athlete's mindset to enable and develop these behaviors in our people, creating a unique company culture where we win while playing fair. Adidas celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We are committed to being an equal opportunity employer, ensuring that harassment or discrimination toward any of our applicants or employees is not tolerated. Join us as a Retail Associate in Kolkata, where you will be part of a dynamic retail team dedicated to delivering exceptional customer experiences and driving the success of the brand.,
Posted 1 week ago
3.0 - 5.0 years
2 - 3 Lacs
Tirupati, Visakhapatnam, Narasaraopet
Work from Office
Roles and Responsibilities Manage daily store operations, including opening/closing procedures, cash handling, and inventory management. Oversee sales team performance, provide guidance on customer service standards, and resolve customer complaints. Ensure effective stock control systems are in place to maintain accurate inventory levels and minimize losses. Develop strategies to increase sales revenue through promotions, product displays, and visual merchandising. Maintain a clean and organized showroom environment that reflects the company's brand image. Desired Candidate Profile 3-5 years of experience in retail or furniture industry with expertise in stores management. Strong knowledge of products such as furniture, home furnishings, inside sales, retail operations, retail sales, showroom sales. Excellent communication skills for effective leadership and customer service and customer interaction is important.
Posted 1 week ago
3.0 - 5.0 years
3 - 6 Lacs
Chennai, Vellore
Work from Office
We are looking for a skilled Branch Sales Manager to lead our retail team in Equitas Small Finance Bank. The ideal candidate will have 3-5 years of experience in sales management, preferably in the BFSI industry. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Lead and manage a team of sales professionals to meet targets. Build and maintain strong relationships with customers and stakeholders. Analyze market trends and competitor activity to identify opportunities. Collaborate with cross-functional teams to drive growth. Monitor and control expenses to ensure profitability. Job Requirements Proven track record of achieving sales targets and leading high-performing teams. Strong knowledge of the BFSI industry and its regulations. Excellent communication, leadership, and interpersonal skills. Ability to analyze data and make informed decisions. Strong problem-solving and negotiation skills. Experience in managing and developing a team of sales professionals.
Posted 1 week ago
0.0 - 5.0 years
2 - 3 Lacs
Indore, Gurugram, Delhi / NCR
Work from Office
Store Sales Representative : Counter sales representatives help walk-in customers find the parts and equipment they need while providing prompt, friendly and professional service. Counter sales representatives assist customers through the entire sales process, monitor inventory and restock products as needed. They play a critical role in building relationships and providing excellent customer service. Responsibilities: Assist walk-in customers with questions about products, applications and pricing. Process sales, including entering orders, pulling products out of inventory, and scheduling delivery or helping buyers load orders. Help maintain the facility, including stocking levels, cleanliness and organization of the branch and yard. Education & Experience: Graduation required 0 - 6 years of experience Great communication skills
Posted 1 week ago
2.0 - 7.0 years
3 - 8 Lacs
Bengaluru
Work from Office
Job description Responsibilities: Store Operations and Management: Maximize efficiency and protect business integrity by applying store SOPs (Standard Operating Procedures) and procedures guided by the Senior Operation Manager/ Reporting Manager. Follow SOP for Customer Service, VM, Store Ambience, Hygiene & Cash Collection Maintain floor standards including replenishment and presentation as well as the general appearance and cleanliness of the store. Assist Store Manager in managing the day-to-day operations of the outlet including, coaching, goal setting, support, and development of staff. Maintain the best retail standards as per the market positioning of the brand Identify seasonal promos, implement marketing promotions as per guidelines, and maximize returns from promotions. Ensure there is an increase in footfalls. Analyze secondary sales and stock in hand on a weekly basis and plan for replenishments. Responsible for Stock & Pilferage maintenance, perpetual inventory, and global stock count to control shrinkages and pilferages. Responsible for conserving and protecting company assets and inventory by regular stock take of assets and merchandise inventory. Sales & Revenue Targets: Achieve volume and revenue goals at the assigned Company Store Achieve personal sales goals and the goals set for the Sales Team at the Store Target fixation & forecasting at SKU level. Drive sales and achieve targets of the store through superior customer service, events, and promotions Assisting Store Manager in planning & execution of micro-marketing activities at ground level Coach each store employee to establish realistic sales goals for each month and develop an action plan. Offer them advice, support, and motivation to help them meet their sales objectives. Assist store employees in the selling process whenever needed. Enhance the customer shopping experience by participating in the sales process. Proactively stay connected to the Customer through various means to evolve and build a long-lasting relationship Assist Store Manager in MIS Submission of daily / weekly / monthly reports to the Management. Manage all other matters pertaining to store sales and perform additional tasks as required Customer Service and Operations: Ensure that Visual Merchandising is of the required quality and all fixtures are in working condition at all times. Ensure a positive customer experience is delivered at the store. Achieve customer satisfaction through the development of a customer service-oriented culture in the store. Strengthen brand identity through focused customer engagement and superior brand experience. Drive Loyalty Program at the Store to increase repeat business Respond to and resolve customer complaints in a timely manner. Handle customer queries and complaints efficiently and courteously Team Management, Recruitment & Training: Plan and assign goals and tasks to the outlet sales teams. New staff induction and development Ensure staff retention and engagement is high through motivation, coaching, and guiding. Train, motivate, and guide the outlet sales teams. Evaluate the performance of the sales team and provide appropriate feedback. Conduct recruitment efforts & participate in selection decisions of new employees Identify training needs and define a training calendar for store staff. Administration Ensure all staff/store facilities are as per norms. Ensure coordination with HO for staff and other day-to-day activities. Ensure the store achieves audit ratings as per the norms. Ensure action plans are executed based on mystery audit findings. Ensure adherence to SHOWOFF standards and sops. Key Result Areas (KRAs) Achievement of targets Customer Service Stock Management and controls Marketing and Promotions Staff Management and Team Development Administration Required Candidate profile Required Candidate profile Desired Candidate Profile: Graduate with 1 to 6 years of progressively responsible experience in Apparel Retail Store management Proven track record of sales success in a retail environment. Excellent customer service skills Able to communicate with people of all levels with good flexibility and initiatives Good Grooming and a Pleasant personality, energetic, mature, and attentive to details Committed to building relationships with customers A pleasant disposition, excellent written and spoken communication skills, and high enthusiasm levels are important job attributes for this position Excellent leadership abilities and Team-player Computer literate LOCATION: Rest of Karnataka (Bijapur, Hubli, Chikkamagalur, Mangalore, Mysore, Kalburgi, Bangalore)
Posted 1 week ago
3.0 - 4.0 years
3 - 6 Lacs
Rajkot
Work from Office
We are looking for a skilled Branch Manager to lead our retail team in the BFSI industry. The ideal candidate will have 3-4 years of experience and be based in Equitas Small Finance Bank. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to boost customer satisfaction and loyalty. Lead, motivate, and train a team of sales professionals to achieve business goals. Build and maintain strong relationships with customers, colleagues, and stakeholders. Monitor and control expenses to ensure cost-effectiveness and profitability. Foster a culture of excellence and continuous improvement within the team. Job Requirements Proven experience in retail management or a related field. Strong leadership, communication, and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing situations. Excellent problem-solving and analytical skills with attention to detail. Strong understanding of BFSI industry trends and regulations. Ability to build and manage high-performing teams.
Posted 1 week ago
1.0 - 4.0 years
3 - 6 Lacs
Chennai, Mylapore
Work from Office
We are looking for a highly motivated and experienced Branch Manager to lead our retail team in Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, with a strong background in managing teams and driving business growth. Roles and Responsibility Manage and supervise a team of sales professionals to achieve business objectives. Develop and implement strategies to increase customer acquisition and retention. Build and maintain relationships with key stakeholders, including customers, partners, and internal teams. Analyze market trends and competitor activity to identify opportunities for growth. Monitor and control expenses to ensure profitability and efficiency. Collaborate with cross-functional teams to drive business development and expansion. Job Requirements Proven experience in branch management or a related field, with a minimum of 1 year of experience. Strong leadership and team management skills, with the ability to motivate and inspire teams. Excellent communication and interpersonal skills, enabling building strong relationships with customers and stakeholders. Ability to analyze data and make informed decisions to drive business growth. Strong problem-solving and decision-making skills, with the capacity to work under pressure. Experience in the BFSI industry, preferably in a similar role, is an advantage.
Posted 1 week ago
0.0 - 5.0 years
3 - 5 Lacs
Pune
Work from Office
Responsible for Customer service, maximizing sales, and fostering a positive shopping environment. Assisting customers with their selections, ensuring the store is well-stocked and visually appealing, and supporting the overall store operations. Required Candidate profile Strong interpersonal and communication skills. Good Knowledge about Home Interior & Decoration
Posted 1 week ago
0.0 - 5.0 years
3 - 5 Lacs
Pune
Work from Office
Provide exceptional customer service and personalized styling advice. Stay updated on fashion trends and product knowledge. Collaborate with the team and assist in inventory management. Contribute to visual merchandising efforts. Required Candidate profile Passion for fashion and style trends. Strong communication and interpersonal skills.
Posted 1 week ago
0.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Provide exceptional customer service and personalized styling advice. Stay updated on fashion trends and product knowledge. Collaborate with the team and assist in inventory management. Contribute to visual merchandising efforts. Required Candidate profile Passion for fashion and style trends. Strong communication and interpersonal skills.
Posted 1 week ago
5.0 - 10.0 years
8 - 18 Lacs
Pune
Work from Office
Responsibilities: Lead and manage store operations. Recruit, train, and supervise store staff. Ensure exceptional customer service. Maintain inventory and visual merchandising standards. Prepare and analyze sales reports. Required Candidate profile Requirements: Previous experience in apparel retail management. Strong leadership and communication skills.
Posted 1 week ago
5.0 - 10.0 years
8 - 18 Lacs
Ahmedabad
Work from Office
Responsibilities: Lead and manage store operations. Recruit, train, and supervise store staff. Ensure exceptional customer service. Maintain inventory and visual merchandising standards. Prepare and analyze sales reports. Required Candidate profile Requirements: Previous experience in apparel retail management. Strong leadership and communication skills.
Posted 1 week ago
0.0 - 5.0 years
3 - 5 Lacs
Jaipur
Work from Office
Provide exceptional customer service and personalized styling advice. Stay updated on fashion trends and product knowledge. Collaborate with the team and assist in inventory management. Contribute to visual merchandising efforts. Required Candidate profile Passion for fashion and style trends. Strong communication and interpersonal skills.
Posted 1 week ago
0.0 - 5.0 years
3 - 5 Lacs
Chandigarh
Work from Office
Provide exceptional customer service and personalized styling advice. Stay updated on fashion trends and product knowledge. Collaborate with the team and assist in inventory management. Contribute to visual merchandising efforts. Required Candidate profile Passion for fashion and style trends. Strong communication and interpersonal skills.
Posted 1 week ago
5.0 - 8.0 years
0 Lacs
Kallakkurichi, Virudhachalam
Work from Office
. Store Floor Supervision Monitor day-to-day operations on the retail floor. Ensure smooth functioning of departments such as sales, billing, and customer service. 2. Team Leadership Supervise sales staff, helpers, and customer support team. Assign daily responsibilities and monitor staff performance and discipline. 3. Customer Service Handle customer queries, complaints, and product returns/exchanges. Ensure a positive shopping experience to build customer loyalty. 4. Sales & Target Achievement Monitor individual and team sales performance. Motivate staff to achieve daily and monthly sales targets. 5. Visual Merchandising Ensure proper product display, signage, and section cleanliness. Organize seasonal or promotional displays according to the companys plan. 6. Inventory Control Monitor stock availability and coordinate with the inventory team for replenishment. Report slow-moving or out-of-stock items to the purchase/stock team. 7. Cash & Billing Oversight Supervise billing counters and coordinate with cashiers. Ensure accuracy in customer billing and adherence to offers/discounts. 8. Reporting & Documentation Maintain daily sales reports, attendance, and customer feedback logs. Report floor performance to the Store Manager or Head Office. 9. Training & Grooming Train new staff on product knowledge, sales techniques, and customer service. Ensure all staff maintain dress code, hygiene, and store discipline. 10. Safety & Security Ensure store safety measures are followed (fire exits, CCTV, theft control). Report suspicious activity or loss to security and management.
Posted 1 week ago
5.0 - 10.0 years
8 - 11 Lacs
Hyderabad
Work from Office
JOB DESCRIPTION- Cluster Manager Date: Version: 1.0Position Title: Cluster ManagerGrade: Reports to: City headFunction/BU: BB Now Sub Function: Warehouse and Front-End DeliveryCorporate/Region: RegionLocation: BB Now StoreContacts of this position: Internal: City Head, Store in charge, Shift Controller, Associates, Technology, IT infra, Projects, HR. External: Customers, Authorities, Landlord, Vendors for Service Maintenance Organogram: City head | Cluster Manager | Store in charge Job Description: Purpose: Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores). Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely basis. Responsible for P&L for the area Top line Bottom line ABV Margin for the store level P&L Driving the Store Metrics in his cluster/Area OTD Complaints Write off On time picking etc. Responsible for ensuring recruitment and managing attrition with the help of DM-HR Manpower Planning Initiatives to improve efficiency Monitor and analyses the reports to achieve metrics Rewards and Recognition Coordination with Training team for new hiring as well as existing team Vendor management Delivery Partners and Security, House keeping Process Adherence Competition Tracking Work Environment and Safety Management DesignationNature of MetricsMetricsTargetWeightageMeasuresCluster ManagerCustomerCustomer Complaint of the Cluster0.65%20As per target setInternalIBNDzero15complaintsInternalStores P&L of the clusterAs per CP25As per CP V/s ActualsInternalStore Write-off + Stock Update 0.30%10Based on System BookingInternalOTD100%10On-time delivery as per cut-offInternalProcess Audit score of the cluster>90%20Central Process Audit Score Required Competencies: (Knowledge, Skills, Personal Attributes) Background Experience at supervisory role Work Experience 6-8 years with 1-2 years Experience at supervisory role Skills He/ She should possess the following competencies: Speaking, writing, and listening skills. Critical thinking, problem solving, and reasoning abilities. Supervising skills. Process know-how. P&L
Posted 1 week ago
4.0 - 9.0 years
10 - 14 Lacs
Bengaluru
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP for Retail Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced SAP AFS / SAP Retail consultant to support SAP implementation and support initiatives in the fashion and apparel sector. The ideal candidate will have strong functional knowledge of SAP AFS or SAP Retail solutions and deep domain expertise in the fashion industry, including seasonal planning, procurement, supply chain, and retail operations. This role will be pivotal in bridging business needs with technical execution, ensuring delivery of scalable SAP solutions tailored to the fashion retail landscape. Roles & Responsibilities:Support the SAP AFS / SAP Retail project streams including design, configuration, testing, deployment, and post-go-live support. Work with a cross-functional SAP team (onshore/offshore), ensuring delivery timelines and quality. Perform integration between SAP modules (MM, SD, FI, etc.) and third-party fashion systems (e.g., PLM, POS, eCommerce). Ensure SAP solutions are aligned with seasonal cycles, fashion forecasting, and fast-moving inventory needs. Prepare and maintain documentation:business blueprints, functional specs, and user manuals. Conduct user training and support change management across retail and corporate teams. Collaborate with SAP Basis and ABAP teams for technical enhancements and performance tuning. Ensure compliance with industry best practices, GDPR, and internal IT governance. Strong knowledge of fashion retail business processes:merchandising, seasonal planning, procurement, allocation, and replenishment. Familiarity with fashion retail KPIs, markdown strategies, omni-channel sales, and product life cycle management.Professional & Technical Experience:Experience integrating SAP with retail systems such as PLM, POS, WMS, and eCommerce platforms. Hands-on experience in configuring SAP SD/MM/IS-Retail or AFS functionalities. Strong communication and presentation skills. SAP certification (desirable but not mandatory). Additional InformationMinimum 4 years of experience with SAP Retail, with at least 2 full lifecycle implementations as an SAP consultant. A 15 years full time education is required. Qualification 15 years full time education
Posted 1 week ago
15.0 - 20.0 years
1 - 5 Lacs
Gurugram
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Backup and Recovery Systems Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Sales Pricing & Incentive Representative, you will support sales performance by providing pricing analysis for small and less complex deals while managing sales incentive programs. Your typical day will involve applying standardized pricing models, offering recommendations for optimization, and coordinating incentive compensation processes to align with business goals. You will ensure accurate and timely execution that supports deal profitability and motivates sales teams, contributing to the overall success of the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills.- Monitor and analyze sales performance metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Backup and Recovery Systems.- Strong analytical skills to interpret pricing data and trends.- Experience with incentive compensation management tools.- Ability to communicate effectively with cross-functional teams.- Familiarity with sales performance metrics and reporting. Additional Information:- The candidate should have minimum 5 years of experience in Backup and Recovery Systems.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 week ago
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