1615 Retail Operations Jobs - Page 3

Top Line (NSV) for the respective world- achievement numbers Store NSV Achievement numbers No. of PBGC Enrolments Shrinkage % VM Audit score Mystery Shopper Audit % attendance of team members in a shift No. of people certified for product knowledge % participation of team members in in-store trainings Attrition % of FAs in the respective world

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for developing and managing accurate mid to short -term Capacity planning models. These forecasts inform staffing, budgeting, and operational decisions across multiple business units and channelsDesign and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Develop and maintain comprehensive capacity plans that align workload forecasts with staffing. Analyze historical run rates, efficiency assumptions, and shrinkage to model capacity needs across multiple lines of business. Ensure all product outlooks are understood and reflect expectation based on detailed knowledge of the product area, ensure that this is clearly articulated both verbally and in writing to all Stakeholders Conduct scenario modelling analysis to assess the impact of different business strategies, operational changes, or unexpected events. Partner closely with Forecasting, Scheduling, Cross functional interfacing teams to align capacity plans with hiring timelines, training schedules, and budget constraints. Translate capacity models into actionable headcount and hiring plans, ensuring service level targets and efficiency goals are met. Build and enhance capacity planning models and tools using advanced Excel, IEX Identify and escalate capacity risks and constraints; propose mitigation strategies and drive cross-functional decision-making. Identify gaps in supply versus demand and manage actions to mitigate ensuring communication with other planning teams and operational stakeholders. 1-2 years of experience in workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Experience with Capacity planning models, workforce management systems like NICE IEX, Geneys) Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Strong business acumen and ability to link workforce metrics to operational and financial outcomes. Excellent verbal and written communication skills; ability to translate complex data into actionable insights for non-technical stakeholders. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Creation of short-term planning packs to produce 30 min interval Supply vs Demand and ABR projections by product type Provide executive-level reports and presentations with clear narratives, assumptions, and recommendations. Mentor and support junior planners and analysts within the Planning team. Provide guidance to the schedulers to help them place off phone time in the best place and optimize schedules to minimize customer impact Work closely with the forecasting team to understand the demand planning and the impact on Capacity planning Create process maps, standard working instructions for the areas they are responsible for. Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team Review, validate and ensure timely delivery and accuracy of schedules prepared by scheduling Analysts Responsible for developing and ensuring integrity and consistency of scheduling processes/procedures applicable to the accounts being handled. Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals. Ability to extract, manipulate and present data from IEX application /manual platform. Ability to maximize benefits from WFM application (IEX) by utilizing the full functionality. Manage internal and external audit with processes and controls in place. Conduct monthly coaching and performance feedback to scheduling analysts. Create process maps, standard working instructions for the areas they are responsible for. 3+years of experience in scheduling preferably in a contact center or service/sales/retail operations environment. Must demonstrate sound arithmetic, analytical and problem-solving skills. Ability to work with minimal supervision and support Operational requirements and objectives. Ability to adapt to workload and multitask with attention to detail in a dynamic environment. Excellent people and client management skills Should have working knowledge in relevant WF tools such as IEX Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Effectively manage relationships with clients, operations and own teams, to the highest level of integrity and professionalism. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Ability to conduct a full root cause analysis on live week performance with the ability to turn findings into a robust improvement plan. Train and coach scheduling Analysts on scheduling concepts and to be able to execute scheduling techniques that would assist Operations in meeting KPI. Qualification Any Graduation

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future.Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Develop and maintain comprehensive capacity plans that align workload forecasts with staffing. Analyze historical run rates, efficiency assumptions, and shrinkage to model capacity needs across multiple lines of business. Ensure all product outlooks are understood and reflect expectation based on detailed knowledge of the product area, ensure that this is clearly articulated both verbally and in writing to all Stakeholders Conduct scenario modelling analysis to assess the impact of different business strategies, operational changes, or unexpected events. Partner closely with Forecasting, Scheduling, Cross functional interfacing teams to align capacity plans with hiring timelines, training schedules, and budget constraints. Translate capacity models into actionable headcount and hiring plans, ensuring service level targets and efficiency goals are met. Build and enhance capacity planning models and tools using advanced Excel, IEX Identify and escalate capacity risks and constraints; propose mitigation strategies and drive cross-functional decision-making. Identify gaps in supply versus demand and manage actions to mitigate ensuring communication with other planning teams and operational stakeholders. 5+ years of experience in workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Advanced proficiency in Excel Experience with Capacity planning models, workforce management systems like NICE IEX, Geneys Strong understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Familiarity with budget planning and FTE forecasting processes. Real sense of ownership and accountability to deliver against plan. Exceptional analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Proficiency in basic arithmetic and statistical concepts and strong logical ability desired with strong mathematical calibration skill. Must demonstrate perceptive, thorough and decisive approach to problem solving.Strong business acumen and ability to link workforce metrics to operational and financial outcomes. Excellent verbal and written communication skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Creation of short-term planning packs to produce 30 min interval Supply vs Demand and ABR projections by product type Provide executive-level reports and presentations with clear narratives, assumptions, and recommendations. Mentor and support junior planners and analysts within the Planning team. Provide guidance to the schedulers to help them place off phone time in the best place and optimize schedules to minimize customer impact Work closely with the forecasting team to understand the demand planning and the impact on Capacity planning Create process maps, standard working instructions for the areas they are responsible for. Excellent verbal and written communication skills; ability to translate complex data into actionable insights for non-technical stakeholders. Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment Experience working cross-functionally with Operations, Finance, and IT. Comfortable leading initiatives, facilitating meetings, and influencing decision-making at senior levels. Build and maintain effective relationships with Stakeholders for the sites/products that you are responsible for, ensuring constant communication and collaboration Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team Responsible to optimize schedule thru offering off the phone exceptions, break optimization or provide OT requirements after receiving all future exceptions Responsible to produce over and under staffing view Report Responsible to publish agent schedules to operations Responsible to process shift bids Provides scheduling report that will show scheduling effectiveness information, OT requirement report, DOW schedule pattern, etc. Plan, monitor and optimize off-phone time in conjunction with operations considering training, team meetings and other off-phone activities with service levels. Identify ways to improve resource wastage wherever possible. Analyze contact volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences Track employee-based data e.g. absence, holiday balancing colleague fairness and entitlements with coverage requirements Optimize schedule allocations to1-2 years of experience in scheduling preferably in a contact center or service/sales/retail operations environment. Strong communication skills Above average reporting skills Excellent analytical skills Must possess effective organizational skills and time management skills Should have working knowledge in relevant WF tools such as IEX Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy.Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Proactive in highlighting opportunities to improve performance in all areas of Operations reduce costs, improve service levels optimize customer satisfaction. Proactive development of shift review proposals in line with business needs, supported by documented business case/proposal documents. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Ensure scheduling accuracy for sites and agents and ensuring that Scheduling KPIs and O/U are optimized Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team Responsible to optimize schedule thru offering off the phone exceptions, break optimization or provide OT requirements after receiving all future exceptions Responsible to produce over and under staffing view Report Responsible to publish agent schedules to operations Responsible to process shift bids Provides scheduling report that will show scheduling effectiveness information, OT requirement report, DOW schedule pattern, etc. Plan, monitor and optimize off-phone time in conjunction with operations considering training, team meetings and other off-phone activities with service levels. Identify ways to improve resource wastage wherever possible. Analyze contact volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences Track employee-based data e.g. absence, holiday balancing colleague fairness and entitlements with coverage requirements 1-2 years of experience in scheduling preferably in a contact center or service/sales/retail operations environment. Strong communication skills Above average reporting skills Excellent analytical skills Must possess effective organizational skills and time management skills Should have working knowledge in relevant WF tools such as IEX Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving. Proactive in highlighting opportunities to improve performance in all areas of Operations reduce costs, improve service levels optimize customer satisfaction. Proactive development of shift review proposals in line with business needs, supported by documented business case/proposal documents. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Optimize schedule allocations to meet interval level forecasts Ensure timely handling of exception requests and changes Monitor data on timeliness of frontline colleagues and adherence to schedules to optimize future schedules Administer shift bids across multiple sites and clients/lines of business through WFM tool Ensure scheduling accuracy for sites and agents and ensuring that Scheduling KPIs and O/U are optimized Qualification Any Graduation

Responsibilities: * Manage branch operations & staff * Report on performance & suggest improvements * Collaborate with dispatch team to increase sales for the branch * Oversee retail sales & customer service Food allowance

Roles and Responsibilities Manage a team of sales executives to achieve monthly targets for retail outlets across multiple locations. Oversee store operations, including inventory management, stock control, and visual merchandising. Develop and implement effective strategies to drive sales growth, improve customer satisfaction, and increase market share. Collaborate with regional teams to identify opportunities for business expansion and develop plans accordingly. Ensure compliance with company policies, procedures, and regulatory requirements.

We are hiring a Store Manager for our electronics retail stores at Patna, locations. The ideal candidate should have strong experience in retail electronic sales , team leadership, and customer relationship building. Key Responsibilities: Manage the daily operations of the electronics retail store. Lead, guide, and motivate the sales team to achieve sales targets. Maintain excellent customer service and build client relationships. Handle B2C sales opportunities and partnerships. Stock planning, inventory management, and visual merchandising. Report daily/weekly sales using MS Excel. Ensure smooth functioning of billing, delivery, and customer satisfaction. Required Skills & Experience: Experience: Minimum 2-4 years in retail (preferably electronics). Team Leadership: Ability to lead and manage a sales team. Product Knowledge: Good knowledge of electronics (TV, AC, Mobile, Laptop, etc.). Sales Skills: Strong selling and negotiation skills. B2B Knowledge: Understanding of institutional/corporate sales. Excel Proficiency: Must be comfortable with basic to intermediate MS Excel. Communication: Good communication in Hindi & basic English. Customer Handling: Ability to build long-term customer relationships. Salary: Negotiable based on experience + Incentives (AVL Incentives/Suraksha Incentives/Brand Incentives) How to Apply: Send your updated resume with preferred location : hr@adityavision.in

The shop window to the world! Showcasing the iconic and award-winning luxury spirits portfolio in international airport stores and cruise ships. The future is extremely bright for the premium and luxury spirits portfolio within the travel retail channel. Customer Planning & Activation Managers create and deliver world-class marketing activations and retail experiences across key travel retail outlets, bringing brands to life in a crossroads of cultures. The ISCME region is the most rapidly growing region with long-term potential and strategic importance, particularly in India, making it the most dynamic and exciting region. What We Can Offer You: - Competitive salary and benefits promoting financial wellbeing - Eligibility for a bonus plan - Generous holiday entitlement - Private Healthcare for employees and dependents - Pension provision through the statutory Employees Provident Fund - Employee Assistance Programme for practical support on various matters - Private Life Assurance - Product allocation for enjoying the brand portfolio - Opportunity to claim up to 1,000 per year for charity involvement - Learning resources for personal development Main Responsibilities: Develop and deliver marketing plans in collaboration with key customers, internal stakeholders, and creative agencies to drive quality brand executions across travel retail outlets, engaging customers and connecting travellers with beloved spirits brands. Our Ideal Candidate: Experience in customer or trade marketing with expertise in delivering quality brand executions at the point of purchase. Ideal candidates have spirits industry and travel retail experience or marketing experience in sectors like FMCG. Willingness to travel, strong operational experience, understanding of retail, and ability to adapt communication style are essential. Experience working with key accounts and creative agencies for marketing toolkit adaptations and activation executions is a must. Cultural awareness and multilingual skills are beneficial. About William Grant & Sons: A HOME FOR RARE CHARACTERS William Grant & Sons: a home where Rare Characters thrive. Every employee valued for their rare character, distinctive skills, experience, and perspectives. Our vision is to be a home where rare characters thrive, fostering Diversity & Inclusion to create an environment where all can bring their best selves to work. OUR AGILE WORKING PHILOSOPHY Agile working philosophy focused on having the best work day every day, built on trust and empowerment for rare characters to excel. Open to discussing flexible working options during the recruitment process. INCLUSIVE RECRUITMENT PROCESS Diversity & Inclusion integral to our purpose and values, ensuring an inclusive recruitment process. For questions or support with applications, contact the HR team at recruitment.enquiries@wgrant.com.,

As a Sales Associate at Lakshya Enterprises in Udaipur, you will be responsible for providing exceptional customer service, managing sales transactions, and maintaining inventory levels. Your primary focus will be on assisting customers, ensuring a pleasant shopping experience, and achieving sales targets. To excel in this role, you should possess excellent communication skills, have a background in sales and retail operations, and demonstrate strong organizational and multitasking abilities. Basic knowledge of inventory management is required, as well as the capacity to work both independently and as part of a team. While a high school diploma or equivalent is necessary, a Bachelor's degree in Business, Marketing, or a related field would be advantageous. Prior experience in a similar role will be considered a valuable asset. If you are passionate about customer service, sales, and working in a dynamic retail environment, this opportunity at Lakshya Enterprises could be the perfect fit for you.,

About TVP NYC Founded in 2012 by Jason Sochol and Omri Bokjo, TVP NYC acknowledges the demand for top-notch branded merchandise, eCommerce solutions, and fulfillment services. With a track record of supporting numerous successful merchandise programs, ranging from celebrity foundations to major brands, we excel in handling every aspect from product design to logistics. Our forte lies in flawless execution, managing operations behind the scenes to enable our clients to concentrate on building their brand and community. About the Role TVP NYC is currently seeking a Senior Customer Support Specialist - Retail Operations to deliver exceptional support to our clients" customers across multiple eCommerce brands. This position plays a pivotal role in ensuring a seamless post-purchase experience, efficiently resolving inquiries, and executing operational tasks within Shopify, our proprietary Warehouse Management System (WMS), and customer service platforms. As part of a B2B2C service model, you will be representing various brands, each with its unique policies and customer expectations. This demands a strong ability to seamlessly switch between different brand voices, policies, and workflows. Key Responsibilities Customer Support & Brand Representation - Provide professional and empathetic customer service via email and other communication channels on behalf of multiple retail brands. - Understand and apply each brand's return policies, product details, and customer service guidelines to provide accurate responses. - Resolve inquiries related to orders, returns, shipping, exchanges, and other post-purchase concerns. - Maintain a consistent brand voice while customizing responses to align with different brand identities. Operational & Technical Responsibilities - Handle customer service tasks directly within Shopify, WMS, and customer service platforms. - Generate return shipping labels, process refunds, and manage manual orders as necessary. - Address and resolve fulfillment issues, including backorders and stock shortages, ensuring seamless communication between fulfillment teams and customers. - Keep records of customer interactions, resolutions, and inventory adjustments using tools like Google Sheets, Excel, and internal databases. - Identify customer issue trends and collaborate with internal teams to enhance processes. Collaboration & Continuous Improvement - Collaborate closely with fulfillment and operations teams to facilitate smooth order processing and returns management. - Aid in creating and updating customer service documentation for various brands. - Propose process enhancements and efficiencies in managing customer inquiries and fulfillment challenges. - Stay abreast of new software tools and industry best practices to boost customer service efficiency. Qualifications & Experience - Minimum of 3 years of customer service experience, preferably in eCommerce, retail, or logistics. - Strong communication and writing skills, capable of adjusting tone and style to match different brand voices. - Proficiency in managing Shopify stores, order management platforms, WMS, and customer service ticketing systems. - Proficient in Google Workspace (Docs, Sheets, Gmail) and Microsoft Office (Excel, Outlook). - Excellent problem-solving skills with the ability to make prompt, informed decisions. - Keen attention to detail and adeptness at multitasking across various brands and workflows. - Experience in handling operational tasks such as refunds, returns, and fulfillment issue resolution. Personal Attributes - Quick thinker adept at efficiently resolving customer problems. - Tech-savvy and adaptable, capable of swiftly learning and operating different software platforms. - Empathetic and customer-focused, ensuring high-quality interactions with customers. - Organized and detail-oriented, with robust time management skills. - Team player who works effectively with internal teams and external stakeholders. Compensation & Benefits - Competitive salary commensurate with experience. - Health insurance coverage. - Opportunities for learning and professional development. - A vibrant and collaborative work environment.,

As the worldwide leader in superior travel bags, luggage, and accessories, Samsonite combines notable style with the latest design technology and utmost attention to quality and durability. Leveraging over 100 years of rich heritage, Samsonite creates unparalleled products that cater to the travel lifestyle needs of conscious movers globally. With a diverse portfolio of brands including Samsonite, Tumi, American Tourister, and more, our products are available in over 100 countries across North America, Asia, Europe, and Latin America through various retail channels. Our team at Samsonite values our employees and strives to provide meaningful rewards and development opportunities, recognizing performance and fostering a supportive working environment regardless of their location. We are dedicated to fostering a vibrant and inclusive culture that welcomes individuals from all backgrounds, empowering everyone to bring their authentic selves and unique perspectives to work each day. At Samsonite, we believe in more than just creating travel bags; we inspire and celebrate the moments that move our consumers. We hold ourselves accountable to the world in how we operate, the products we offer, our impact on the environment, and the communities we serve. Committed to diversity and inclusion, we embrace the individuality of our team members and encourage them to explore their passions within our organization. As an equal opportunity employer, Samsonite is committed to maintaining a work environment where all individuals are treated with dignity and respect, free from any form of unlawful harassment, discrimination, or retaliation. Join us on this journey to be a part of something bigger, where your knowledge and skills are celebrated, and your professional growth is supported in a respectful workplace environment every day.,

As a Shift Manager at Crazy Coffee Pvt. Ltd., your primary responsibility will be to oversee the day-to-day operations during your assigned shifts. You will play a crucial role in ensuring team productivity, maintaining store standards, and delivering exceptional customer service. Your key responsibilities will include managing and supervising the team, ensuring timely opening and closing of the outlet as per standard operating procedures, assigning duties to team members, monitoring their performance, handling customer queries and feedback professionally, and maintaining cleanliness, hygiene, and safety standards in the store. Additionally, you will be responsible for overseeing inventory levels, ensuring timely preparation and service of orders, training new team members, and submitting end-of-shift reports to the Store Manager/Area Manager. To be successful in this role, you should have a minimum qualification of 12th Pass (Graduation preferred) and a minimum of 2-4 years of experience in the F&B/Retail industry. You must possess leadership qualities, team management skills, good communication, and customer service abilities, as well as a basic knowledge of inventory, billing, and shift handovers. Punctuality, responsibility, attention to detail, flexibility with shifts, weekends, and holiday working are essential traits for this position. In return, Crazy Coffee Pvt. Ltd. offers growth opportunities within the company, incentives based on performance, training support, career development, and staff discounts. If you meet the requirements and are interested in joining our team, please email your resume to hr.crazycoffee@gmail.com. This is a full-time position with day and night shift availability in Jaipur city, Rajasthan. Preferred language proficiency in Hindi and experience in food costing and shift management would be an added advantage. We look forward to welcoming you to our team!,

Job Title: Operations Manager (F&B / QSR) Location: Mohali Experience Required: 5 - 8 Years (F&B/QSR/FMCG sector preferred) Compensation: Best in Industry Role Overview We are looking for a proactive, detail-oriented, and experienced Operations Professional to assist our Operations Head in managing the day-to-day functioning of 32+ retail bakery outlets and help streamline the backend and frontline operations. This role is pivotal in ensuring consistent product quality, customer experience, stock movement, staff conduct, and overall outlet efficiency. Key Responsibilities • Outlet Operations: • Assist in daily management and operational execution across all outlets. •Ensure SOP compliance for store-level operations, hygiene, and safety. •Monitor smooth running of outlets and resolve operational bottlenecks promptly. • Expansion Support: •Collaborate with the Ops Head on new outlet setup, infrastructure coordination, and staff readiness. •Conduct feasibility checks and assist in pre-opening activities of upcoming stores. • Product & Inventory Management: •Monitor inventory levels, product movement, expiry tracking, and minimize wastage. •Ensure timely product availability, stock rotation, and inventory health. • Sales & Performance Monitoring: •Track daily/weekly sales trends and analyze deviations. •Provide inputs on improving sales conversion and operational efficiency. • Customer & Complaint Handling: •Oversee customer service standards and resolve escalated customer complaints across outlets. •Implement feedback mechanisms to drive service improvements. • Team & Behavioral Oversight: •Work closely with outlet teams to ensure discipline, grooming, and professional conduct. •Support training initiatives to enhance soft skills, product knowledge, and behavioral standards. • Audit & Inspections: •Conduct random audits across locations stock, staff behavior, cleanliness, branding visibility, etc. •Share findings and actionable reports with senior management. Desired Candidate Profile •Graduate/Postgraduate in Business Management, Hotel Management, or related field. •58 years of relevant experience in operations (preferably in QSR/F&B/FMCG setup). •Strong understanding of outlet-level operational controls, inventory management, and sales tracking. •Excellent interpersonal, communication, and leadership skills. •Must be flexible and open to travel extensively across India for inspections and audits. •Ability to multitask, manage pressure, and handle crisis situations proactively. What We Offer •Opportunity to work directly with leadership in a high-growth environment. •Exposure to nationwide operational strategies. •Performance-based growth path to senior roles. •A vibrant, team-driven culture that values initiative and operational excellence. To Apply: Send your updated CV to careers@nikbakers.com or hr@nikbakers.com

To provide entrepreneurial insights in planning and managing Store Operations as well as direct and guide the Store Staff in achieving the Sales & Service Plan Responsibilities: Store Operations and Management: Maximize efficiency and protect business integrity by applying store SOPs (Standard Operating Procedures) and procedures guided by the Senior Operation Manager/ Reporting Manager. Follow SOP for Customer Service, VM, Store Ambience, Hygiene & Cash Collection Maintain floor standards including replenishment and presentation as well as the general appearance and cleanliness of the store. Assist Store Manager in managing the day-to-day operations of the outlet including, coaching, goal setting, support, and development of staff. Maintain the best retail standards as per the market positioning of the brand Identify seasonal promos, implement marketing promotions as per guidelines, and maximize returns from promotions. Ensure there is an increase in footfalls. Analyze secondary sales and stock in hand on a weekly basis and plan for replenishments. Responsible for Stock & Pilferage maintenance, perpetual inventory, and global stock count to control shrinkages and pilferages. Responsible for conserving and protecting company assets and inventory by regular stock take of assets and merchandise inventory. Sales & Revenue Targets: Achieve volume and revenue goals at the assigned Company Store Achieve personal sales goals and the goals set for the Sales Team at the Store Target fixation & forecasting at SKU level. Drive sales and achieve targets of the store through superior customer service, events, and promotions Assisting Store Manager in planning & execution of micro-marketing activities at ground level Coach each store employee to establish realistic sales goals for each month and develop an action plan. Offer them advice, support, and motivation to help them meet their sales objectives. Assist store employees in the selling process whenever needed. Enhance the customer shopping experience by participating in the sales process. Proactively stay connected to the Customer through various means to evolve and build a long-lasting relationship Assist Store Manager in MIS Submission of daily / weekly / monthly reports to the Management. Manage all other matters pertaining to store sales and perform additional tasks as required Customer Service and Operations: Ensure that Visual Merchandising is of the required quality and all fixtures are in working condition at all times. Ensure a positive customer experience is delivered at the store. Achieve customer satisfaction through the development of a customer service-oriented culture in the store. Strengthen brand identity through focused customer engagement and superior brand experience. Drive Loyalty Program at the Store to increase repeat business Respond to and resolve customer complaints in a timely manner. Handle customer queries and complaints efficiently and courteously Team Management, Recruitment & Training: Plan and assign goals and tasks to the outlet sales teams. New staff induction and development Ensure staff retention and engagement is high through motivation, coaching, and guiding. Train, motivate, and guide the outlet sales teams. Evaluate the performance of the sales team and provide appropriate feedback. Conduct recruitment efforts & participate in selection decisions of new employees Identify training needs and define a training calendar for store staff. Administration Ensure all staff/store facilities are as per norms. Ensure coordination with HO for staff and other day-to-day activities. Ensure the store achieves audit ratings as per the norms. Ensure action plans are executed based on mystery audit findings. Ensure adherence to SHOWOFF standards and sops. Key Result Areas (KRAs) Achievement of targets Customer Service Stock Management and controls Marketing and Promotions Staff Management and Team Development Administration Required Candidate profile Desired Candidate Profile: Graduate with 1 to 6 years of progressively responsible experience in Apparel Retail Store management Proven track record of sales success in a retail environment. Excellent customer service skills Able to communicate with people of all levels with good flexibility and initiatives Good Grooming and a Pleasant personality, energetic, mature, and attentive to details Committed to building relationships with customers A pleasant disposition, excellent written and spoken communication skills, and high enthusiasm levels are important job attributes for this position Excellent leadership abilities and Team-player Computer literateRole & responsibilities

Work in structured introduction programs to gain comprehensive experience in a range of and across different departments as a graduate. Participate in structured introduction programs to gain comprehensive experience. Support daily operations and tasks in the respective department. Shadow experienced staff to gain insights into their roles. Rotate through various departments to understand different aspects of the organization Attend training sessions and workshops to build relevant skills and knowledge. Your Qualifications Undergraduate Degree in Na 0 to 1 year

Oversee daily operations of multiple outlets within the assigned area Monitor KPIs and store performance Ensure adherence to brand standards, hygiene protocols, and service quality Conduct regular audits and visit to ensure compliance.

Job title: Department Manager Experience: 6-10 yrs Location: All over Madhya Pradesh ,Chhattisgarh,Oddisa Age-32 years(Max) Industry: Hospitality / QSR/ Manufacturing/ Cinema/FMCG Role & responsibilities Timely opening of Store and adherence to all the processes at store opening Optimum utilisation of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service Safety of staff, Customers and assets, avoid loss of sale Smooth Stores operation Statutory Compliance Interested person can share your CV At- hrd.robhopal@dmartindia.com Whatsapp-7000703690

Job Description: As an ABM Retail at Titan, your primary responsibility is to drive regional sales in alignment with company targets by effectively managing the company-owned and franchisee store network within the designated geographical area. Your role involves not only achieving sales goals but also delivering exceptional customer service to ensure customer satisfaction. You will collaborate with various internal teams such as Regional, Product, Brand, IRSG, VM, Merchandising, Support, and Business Development teams, along with external interfaces including key customers and third-party service providers. Your ability to build effective teams, demonstrate customer-centricity, deliver results, exhibit interpersonal effectiveness, show ambiguity tolerance, and nurture relationships will be crucial for success in this role. To excel in this position, you should hold a graduate or post-graduate degree, preferably an MBA, along with 5-6 years of relevant experience in sales or retail, with at least 1-2 years specifically in Titan. Your behavioral skills, including customer-centricity, delivering results, interpersonal effectiveness, team-building, ambiguity tolerance, and relationship nurturing, will play a significant role in your success. Your responsibilities will involve contributing to various sales processes, including sales planning, evaluation, control, network expansion, retail marketing, franchisee management, retail operations, scheme management, feedback management, incentive management, training and development, recruitment, and customer complaint resolution. Additionally, you will be involved in people and talent management, focusing on driving a culture of diversity, performance, and transparency, mentoring and developing staff, succession planning, setting objectives for reportees, recruitment, and monitoring the implementation of the Sales Training Program. Your work experience should showcase strong leadership, negotiation, and interpersonal skills, emphasizing your ability to engage and manage a diverse team effectively. In this role, you will play a critical part in driving sales growth, enhancing customer experience, and ensuring operational excellence within the retail sector, ultimately contributing to the overall success and growth of Titan's business. Please let me know if you need any further information or clarification on the above job description.,

You will be part of a growing team at Nexus Jobs, a talent staffing service provider based in Jaipur, committed to delivering end-to-end staffing solutions to clients across India. Specializing in corporate and industrial manpower solutions, we offer immediate placement, part-time/full-time jobs, and freelance projects tailored to meet our clients" specific requirements. As a Retail Outsource professional, you will be responsible for overseeing vendor management activities, negotiating contracts with retail partners and vendors, and ensuring smooth retail operations in Jaipur. The ideal candidate for this mid-level, full-time position should have 4 to 6 years of work experience, with a strategic approach to retail operations and vendor management. Key qualifications and skills required for this role include: - Vendor management experience to maintain seamless operations and strong supplier relationships. - Expertise in contract negotiation to secure beneficial terms with retail partners and vendors. - Understanding of retail operations, focusing on efficiency and customer satisfaction. - Proficiency in inventory management to optimize stock levels and reduce waste. - Cross-functional collaboration skills to engage with various departments for integrated retail solutions. - Ability to develop and implement effective outsourcing strategies tailored to retail environments. - Experience in supply chain coordination to streamline processes and improve logistical efficiency. - Analytical skills to assess market trends and apply them to business strategies for retail outsourcing. Your roles and responsibilities will include: - Overseeing vendor management activities to ensure alignment with company objectives and contract terms. - Coordinating and negotiating contracts with vendors to secure the best possible deals and partnerships. - Ensuring smooth retail operations by managing day-to-day activities and resolving operational issues. - Implementing inventory management techniques to optimize stock levels and enhance store performance. - Collaborating with cross-functional teams to develop and enhance retail strategies and operations. - Designing and executing outsourcing strategies to improve efficiencies and reduce operational costs. - Coordinating supply chain activities to ensure timely delivery and stock replenishment. - Conducting market analysis to identify trends and new opportunities for retail outsourcing expansion. Join us at Nexus Jobs and be a part of our dynamic team dedicated to delivering exceptional talent staffing services and innovative solutions to clients across India. Learn more about us at www.nexusjobs.in.,

Job Description: As a Retail Operations Manager at Safeducate Learning, you will play a crucial role in overseeing the daily operations of retail stores located in Mahipalpur. Your primary responsibility will be to ensure efficient store management and deliver exceptional customer service. You will be required to manage a team of staff members, collaborate with suppliers, analyze retail data, and implement operational strategies to enhance store performance. To excel in this role, you must possess a strong proficiency in Retail Operations and Store Management. Your expertise in Operations Management and Analytical Skills will be instrumental in driving operational efficiency. Previous experience in startups will be beneficial, as you will be expected to demonstrate strong leadership, team management, and customer service skills. The ability to work independently, make well-informed decisions, and adapt to dynamic retail environments is essential. Ideally, you should hold a Bachelor's degree in Business Administration, Retail Management, or a related field. Prior experience in the retail industry would be advantageous, equipping you with the knowledge and insights necessary to succeed in this role. If you are passionate about retail operations, possess a strategic mindset, and thrive in a fast-paced environment, this opportunity at Safeducate Learning offers a platform to make a meaningful impact and contribute to the growth and success of the retail stores in Mahipalpur.,

As a Store Manager at Meat Maestro's retail outlets in Hyderabad, you will play a crucial role in ensuring high levels of customer satisfaction by delivering excellent service. Your responsibilities will include motivating the sales team to meet objectives, creating business strategies to attract new customers and enhance profitability, and overseeing the hiring and training of new staff. You will also be responsible for responding to customer complaints, ensuring store compliance with health and safety regulations, and developing promotional material and in-store displays. In addition, you will be expected to prepare detailed reports on buying trends, customer requirements, and profits, as well as undertake store administration duties such as managing budgets and updating financial records. Monitoring inventory levels, ordering new items, and staying updated on professional knowledge through educational workshops and publications will also be part of your role. You will need to review operating and financial statements to determine marketing strategy changes. To qualify for this position, you should have a Bachelor's degree in Business Administration or a relevant field, with a minimum of 2 years of experience working in a retail environment, preferably in a managerial role. Strong leadership skills, customer management abilities, and a customer service-oriented approach are essential. Additionally, you should possess in-depth knowledge of basic business management processes, proficiency in MS Excel, MS Word, and data entry, as well as excellent communication and interpersonal skills. Being comfortable in English, Telugu, and Hindi will be an added advantage for this role at Meat Maestro.,

As the worldwide leader in superior travel bags, luggage, and accessories, Samsonite combines notable style with the latest design technology and the utmost attention to quality and durability. Leveraging a rich heritage of over 100 years, Samsonite creates unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of renowned brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries across North America, Asia, Europe, and Latin America through our company-operated retail stores, websites, and various retail partners. Our team at Samsonite values our employees by providing meaningful rewards and development opportunities, recognizing performance, and fostering a supportive working environment, regardless of their location. Committed to diversity and inclusion, we embrace a vibrant culture that welcomes individuals from all walks of life, empowering everyone to bring their authentic selves and unique differences to work each day. We are socially responsible, striving to minimize our products" impact on the environment and contribute to creating positive journeys worldwide by utilizing sustainable and innovative materials, methods, and models. At Samsonite, we go beyond creating bags for our consumers we inspire and celebrate the moments that move them. We believe in our responsibility to the world through our operations, the products we offer, the communities we engage with, and how we treat our employees. Just as diverse as travel itself, our journey with Samsonite offers professionals various paths to explore their passions and contribute their knowledge and skills to our team. We are dedicated to maintaining a respectful workplace that allows our team members to bring their best selves to work every day. Samsonite is an equal opportunity employer committed to promoting and upholding a work environment where all applicants, associates, customers, and individuals are treated with dignity and respect. We strive to provide a workplace free from unlawful harassment, discrimination, or retaliation.,

As the worldwide leader in superior travel bags, luggage, and accessories, Samsonite combines notable style with the latest design technology and the utmost attention to quality and durability. Leveraging a rich heritage of over 100 years, Samsonite creates unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of renowned brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries across North America, Asia, Europe, and Latin America through our company-operated retail stores, websites, and various retail partners. At Samsonite, our employees matter. We are a people-focused business that strives to provide meaningful rewards and development opportunities for our team members, recognizing their performance and fostering a supportive working environment regardless of their location. Committed to diversity and inclusion, we cultivate a vibrant culture that welcomes individuals from all walks of life, empowering them to bring their authentic selves and unique perspectives to work every day. Driven by a commitment to social responsibility, we aim to minimize our products" impact on the environment and contribute to creating positive journeys worldwide. By utilizing the most sustainable and innovative materials, methods, and models, we ensure that we are creating the best products while aligning with our environmental goals. At Samsonite, we value more than just creating bags that accompany our consumers on their journeys; we inspire and celebrate the moments that move them. We believe in our responsibility to the world in how we operate, the products we offer, the communities we engage with, and how we treat our employees. Embracing diversity as diverse as travel itself, we view your journey with Samsonite as an opportunity to be part of something bigger and explore your passions. We provide various paths for professionals, celebrating the knowledge and skills they bring to our team, and are dedicated to maintaining a respectful workplace that enables our team members to bring their best selves to work every day. Samsonite is an equal opportunity employer committed to promoting and upholding a work environment where all applicants, associates, customers, and individuals are treated with dignity and respect, free from unlawful harassment, discrimination, or retaliation.,