You will be responsible for overseeing the comprehensive management of daily retail store operations, including lead generation, staff supervision, financial oversight, merchandising, sales enhancement, and customer service. Your main goal will be to ensure adherence to best practices and quality standards to achieve exceptional results and outstanding customer satisfaction. Developing store strategies to expand store traffic and optimize profitability will be a key part of your role. You will also need to ensure a consistent, quality store experience for customers, drive sales of various services and products, and maintain inventory levels. In addition, you will be responsible for coaching, counselling, disciplining, and appraising staff job results, as well as hiring, training, developing, and supervising staff members. It will be crucial for you to maintain adherence to pre-defined retail SOPs, drive customer service excellence, and ensure that strategic goals and sales targets are met. This will involve maximizing sales and gross profit, reviewing sales performance, controlling expenses, managing inventory, monitoring stock and inventory, and performing quality assurance of merchandise regularly. To be successful in this role, you should have 3-10 years of retail shop floor experience, preferably in the Fashion and jewellery retail or Hospitality industry sectors. A minimum of a Graduate degree with any specialization is required. You should possess excellent organizational, time management, prioritization, and multitasking skills, as well as experience with interviewing, hiring, and evaluating candidates. Basic retail math skills, the ability to give clear directions, set expectations for staff, lead by example, and communicate effectively are essential. You should also be able to analyze data, derive insights, demonstrate customer centricity, drive large teams towards specific objectives, monitor store transactions, and manage digital assets effectively.,
