Assistant Manager - Field Operations Max Life Insurance

1.0 - 6.0 years

1 - 6 Lacs

mumbai, maharashtra, india

On-site

Key Responsibilities: Maximize Applied to paid to meet business plan Hub Hold Cases resolution within TAT NFTR % Reduction MIS and Reports Follow-up for GO Actionable resolution Booking & Tracking of Medical reports Customer complaint resolution within TAT Maximize collections Ensure NC cracking through field Autopay Traction POSV / Welcome Call Managing end to end operational process along with teams in the field & distribution leaders Liaison with UW, Policy Issuance, Finance, IT, for smooth processing & service delivery across locations Managing dashboard for Quality of business Adoption of various digital initiatives among distribution Measure of Success: Timely & Accurate MIS Timely WIP Movement to timely business processing Improvement in key processes across field Successful tracking on new business parameters (P2A, FTR, Business Leakage, GO Actionable TAT & 13th / 25th Month persistency POS Discrepancy Rate & resolution TAT Auto-pay Registration Conversion % Audit Rating Desired qualifications and experience: Must have a minimum of 2-5 years of experience of which at least 2 yrs. in customer service / operations / Finance Preferable experience in Banking / Telecom / Insurance Should be a Graduate / Post Graduate Industry: Insurance Department: Customer Success , Service & Operations Role Category: Operations Role: Assistant Manager Employment Type: Full Time, Permanent

Posted 5 days ago

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