3361 Restore Jobs - Page 48

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role. CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Roles and Responsibilities: Proactively monitors the work queues Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA Updates tickets with resolution tasks performed Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner Captures all required and relevant information for immediate resolution Provides second level support to all incidents, requests and identifies the root cause of incidents and problems Communicates with other teams and clients for extending support Executes changes with clear identification of risks and mitigation plans to be captured into the change record Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management Works with automation teams for effort optimization and automating routine tasks Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc Identifies problems and errors before they impact a client’s service Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting Leads and manages all initial client escalation for operational issues Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items Ensures all changes are carried out with proper change approvals Plans and executes approved maintenance activities Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort May also contribute to / support on project work as and when required May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level years of relevant managed services experience handling Security Infrastructure Moderate level knowledge in ticketing tools preferably Service Now Moderate level working knowledge of ITIL processes Moderate level experience working with vendors and/or 3rd parties Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Good in-depth troubleshooting skills of complex problems Develop and implement backup and restore policies Good monitoring and remediation skills Automation through scripting skills Collaborate with client Manage a small team of engineers Good documentation skills Server hardware maintenance and upgrades Skills to interpret logs and arrive at the RCA of the problem Experience with Linux servers in virtualized environments Implement security policies and ensure compliance Perform regular security audits and VA assessments/remediation Preferred automation skill using scripting Manage access controls and authentication mechanisms in collaboration with client Academic Qualifications Any Graduate Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description As a Critical Incident Manager, we will be looking for you to play a pivotal role in managing and owning Critical Incidents through to resolution across one of our largest global retail customers estate. The Critical Incident Manager role is to restore normal service operation as quickly as possible and minimize any adverse effect on our key critical business applications and our customer’s business operation within an ITIL® framework. Responsibilities Provides Incident Management support for more complex customers / services. Serves as a contact point for customers in the context of specific services and escalation management. Proactively notifies customers and internal stakeholders of potential issues impacting service performance; provides regular status updates as required. Coordinates service resolution engagement work across internal, supplier and other parties. Manages resolution of ticket-specific service delivery issues. Performs root cause analysis of recurring issues and proposes specific 'get well' plans to achieve sustainable resolution. Verifies debriefing of calls and collects / records missing information. Post processes incorrect or incomplete debriefed calls, informing all stakeholders of remedial actions to prevent similar concerns in future. Recommends and supports implementation of service optimization / improvements. Qualifications Required Qualifications Diploma or equivalent work experience required. Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Incident Management. Good business English skills (Written and spoken). About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

Job Description Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying debriefing information. Responsibilities Provides Incident Management support for an assigned set of customers and / or services. Monitors platform, network, application and other service events. Validates network, system and application redundancy effectiveness. Validates restore / repair actions and clears alarms. Tracks, re-directs and escalates the incident workflow to subsequent support levels. Validates the operational success of deployments / maintenance activity. Resolves inoperability issues. Resolves incidents within a defined time period, escalating when additional help is required. Closes trouble tickets and provides feedback / updates to tracking / data management systems. Complies with established incident and change management processes. Coordinates with fix agents to perform repair and/or maintenance based on event severity. Informs manager / other relevant stakeholders about potential problems; offers process improvement suggestions. Qualifications Required Qualifications Diploma or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Incident Management. Good business English skills (Written and spoken). About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

Job Summary: We are seeking a skilled and detail-oriented Palo Alto Networks Engineer with 4+ years of hands-on experience in designing, implementing, and managing enterprise-level network security infrastructure using Palo Alto firewalls and security tools . The ideal candidate will have strong knowledge of network protocols, threat prevention, and security policy configuration, with a proven track record of securing enterprise networks. Key Responsibilities: Design, deploy, and manage Palo Alto Networks firewalls (PA Series and VM-Series) across enterprise environments. Configure and maintain security policies , NAT , App-ID , URL filtering , Threat Prevention , and SSL decryption . Implement and manage GlobalProtect VPN , User-ID , WildFire , and Cortex XDR . Monitor and analyze security events, provide incident response, and fine-tune firewall rules to reduce false positives. Conduct firewall migrations and upgrades with minimal business disruption. Integrate firewalls with other SIEM/SOAR platforms (e.g., Splunk, QRadar, Cortex XSOAR). Perform routine health checks, audits, and backup/restore of configurations. Collaborate with the cybersecurity, network, and IT teams to support security architecture and compliance. Stay current with emerging threats, vulnerabilities, and best practices in network security. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent work experience). 4+ years of experience in network security, specifically working with Palo Alto Networks technologies . Strong experience with Panorama centralized management. Understanding of networking protocols (TCP/IP, BGP, OSPF, IPSec, GRE, etc.). Experience with firewall policy configuration , intrusion prevention , and advanced threat protection . Familiarity with cloud-based security (AWS, Azure, GCP) and deploying Palo Alto in cloud environments . PCNSE (Palo Alto Networks Certified Network Security Engineer) certification preferred. Experience with change management and documentation in ITIL or similar frameworks. Excellent troubleshooting, communication, and analytical skills. Shift Time- Australian Time Zone

Description This role is for ON-SITE. Candidate has to come office all 6 days (Mon- Sat). Key Responsibilities Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor. Responsibilities Competencies: Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Develops talent - Developing people to meet both their career goals and the organization’s goals. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair. Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications Apprentice Trained Engine Technician (Preferred) Vocational diploma from relevant technical institution Locally valid driving permit This position may require licensing for compliance with export controls or sanctions regulations. Experience Basic level field service work experience Intermediate level knowledge of and/or experience with engine products Customer service experience Qualifications Skills Required:- Safety : safety compliance to adhere as per the guideline service : Need to travel to site and carry out the PM, Breakdown activity KPI : Service KPI to be adhere Job Service Organization Cummins Inc. Role Category Hybrid Job Type Technician ReqID 2415027 Relocation Package Yes

Our Company Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today. The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment. What You’ll Do This Role will mainly be working as part of Change Ops for the Cloud Ops L2 team, which is eventually responsible for all Changes, across AWS, Azure & Google Cloud Platforms. Few core responsibilities though not limited to would be as below. The Cloud Ops Administrator is responsible for managing Teradata’s as-a-Service offering on public cloud (AWS/Azure/GC) Delivery responsibilities in the areas of cloud network administration, security administration, instantiation, provisioning, optimizing the environment, third party software support. Supporting the onsite teams with migration from On premise to Cloud for customers Implementing security best practices, and analyzing the partner compatibility Manages and coordinates all activities necessary to implement the Changes in the environment. Ensures Change status, progress and issues are communicated to the appropriate groups. Views and implements the process lifecycle and reports to upper management. Evaluates performance metrics against the critical success factors and assures actions for streamline the process. Perform Change related activities documented in the Change Request to ensure the Change is implemented according to plan Document closure activities in the Change record and completing the Change record Escalate any deviations from plans to appropriate TLs/Managers Provide input for the ongoing improvement of the Change Management process Manage and support 24x7 VaaS environments for multiple customers. Devise and implement security, operations best practices. Implementing development, production environment for data warehousing cloud environment Backup, Archive and Recovery planning and execution of the cloud-based data warehouses across all the platforms AWS/Azure/GC resources. Ensuring SLA are met during implementing the change Ensure all scheduled changes are implemented within the prescribed window First level of escalation for team members First level of help/support for team members Who You’ll Work This Role will mainly be working as part of Change Ops for the Cloud Ops L2 team, which is eventually responsible for all Cases, Incidents, Changes, across Azure & Google Cloud Platforms. This will be reporting into Delivery Manager for Change Ops What Makes You a Qualified Candidate Minimum 3-4 years of IT experience in a Systems Administrator / Engineer role. Minimum 4 years of Cloud hands-on experience (Azure/AWS/GCP). Cloud Certification ITIL or other relevant certifications are desirable Service Now / ITSM tool day to day Operations Must be willing to provide 24x7 on-call support on a rotational basis with the team. Must be willing to travel – both short-term and long-term What You’ll Bring 4 Year Engineering Degree or 3 Year Masters of Computer Application. Excellent oral and written communication skills in the English language Must be willing to provide 24x7 on-call support on a rotational basis with the team. Must be willing to travel – both short-term and long-term Teradata/DBMS Experience Hands on experience with Teradata administration and strong understanding of Cloud capabilities and limitations Thorough understanding of Cloud Computing: virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models and the current competitive landscape Implement and support new and existing customers on VaaS infrastructure. Thorough understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security etc. ) and have experience with orchestration to develop a cloud solution. Should have good knowledge of cloud services for Compute, Storage, Network and OS for at least one of the following cloud platforms: Azure Managed responsibilities as a Shift lead Should have experience in Enterprise VPN and Azure virtual LAN with data center Knowledge of monitoring, logging and cost management tools Hands-on experience with database architecture/modeling, RDBMS and No-SQL. Should have good understanding of data archive/restore policies. Teradata Basic If certified with VMware skills will be added advantage. Working experience in Linux administration, Shell Scripting. Working experience on any of the RDBMS like Oracle//DB2/Netezza/Teradata/SQL Server,MySQL Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are. Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

Our Company Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today. The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment. What You’ll Do This Role will mainly be working as part of Change Ops for the Cloud Ops L2 team, which is eventually responsible for all Changes, across AWS, Azure & Google Cloud Platforms. Few core responsibilities though not limited to would be as below. The Cloud Ops Administrator is responsible for managing Teradata’s as-a-Service offering on public cloud (AWS/Azure/GC) Delivery responsibilities in the areas of cloud network administration, security administration, instantiation, provisioning, optimizing the environment, third party software support. Supporting the onsite teams with migration from On premise to Cloud for customers Implementing security best practices, and analyzing the partner compatibility Manages and coordinates all activities necessary to implement the Changes in the environment. Ensures Change status, progress and issues are communicated to the appropriate groups. Views and implements the process lifecycle and reports to upper management. Evaluates performance metrics against the critical success factors and assures actions for streamline the process. Perform Change related activities documented in the Change Request to ensure the Change is implemented according to plan Document closure activities in the Change record and completing the Change record Escalate any deviations from plans to appropriate TLs/Managers Provide input for the ongoing improvement of the Change Management process Manage and support 24x7 VaaS environments for multiple customers. Devise and implement security, operations best practices. Implementing development, production environment for data warehousing cloud environment Backup, Archive and Recovery planning and execution of the cloud-based data warehouses across all the platforms AWS/Azure/GC resources. Ensuring SLA are met during implementing the change Ensure all scheduled changes are implemented within the prescribed window First level of escalation for team members First level of help/support for team members Who You’ll Work This Role will mainly be working as part of Change Ops for the Cloud Ops L2 team, which is eventually responsible for all Cases, Incidents, Changes, across Azure & Google Cloud Platforms. This will be reporting into Delivery Manager for Change Ops What Makes You a Qualified Candidate Minimum 3-4 years of IT experience in a Systems Administrator / Engineer role. Minimum 4 years of Cloud hands-on experience (Azure/AWS/GCP). Cloud Certification ITIL or other relevant certifications are desirable Service Now / ITSM tool day to day Operations Must be willing to provide 24x7 on-call support on a rotational basis with the team. Must be willing to travel – both short-term and long-term What You’ll Bring 4 Year Engineering Degree or 3 Year Masters of Computer Application. Excellent oral and written communication skills in the English language Must be willing to provide 24x7 on-call support on a rotational basis with the team. Must be willing to travel – both short-term and long-term Teradata/DBMS Experience Hands on experience with Teradata administration and strong understanding of Cloud capabilities and limitations Thorough understanding of Cloud Computing: virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models and the current competitive landscape Implement and support new and existing customers on VaaS infrastructure. Thorough understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security etc. ) and have experience with orchestration to develop a cloud solution. Should have good knowledge of cloud services for Compute, Storage, Network and OS for at least one of the following cloud platforms: Azure Managed responsibilities as a Shift lead Should have experience in Enterprise VPN and Azure virtual LAN with data center Knowledge of monitoring, logging and cost management tools Hands-on experience with database architecture/modeling, RDBMS and No-SQL. Should have good understanding of data archive/restore policies. Teradata Basic If certified with VMware skills will be added advantage. Working experience in Linux administration, Shell Scripting. Working experience on any of the RDBMS like Oracle//DB2/Netezza/Teradata/SQL Server,MySQL Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are. Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: The Systems Administrator plays an integral role in the deployment team. Assists in system architecture, design, integration, and development. The administrator assures systems are well-behaved and all system platform operating systems (Windows, AIX, UNIX, LINUX, etc.) remain current and secure. In addition, the administrator role ensures that upgrades and installations are well-rehearsed and documented prior to conducting official installations. The administrator is the key liaison who works closely with colleagues and customers to ensure systems in-house or deployed Nextfare suite products software, and peripherals are kept current and functional. This position works under general supervision and direction. “This role requires an employee to work on a rotational basis (24/7) that includes night shifts and fixed weekend, including Saturday and Sunday shifts (12 hours a day or 12 hours evening/night during weekends) and the rest of the weekdays 9 hours, total of 40 hours a week. Such an employee would have 4 days working and 3 days weekly OFF” Essential Job Duties and Responsibilities: Performs day-to-day system administration Monitors and manages system health checks, OSs, and system software. Assists the Network administrator as needed with LAN, WAN, and Internet. Manages and controls Software licenses. Maintains secure backend systems and LANs. Provides guidance and recommendations on all backend OS’s. Provides Windows, UNIX, LINUX, AIX, and NT-based platforms. Installs and configures system backup/restore/failover software (NetBackup/Veritas/Legato, etc) and hardware. Conducts performance tuning; optimization of resource configuration – All platforms and LAN. Supports the configuration of Routers, Firewalls, and Load Balancers. Assists in the installation and configuration of databases. Assists in installing and configuring monitoring software such as Big Brother, etc. Applies the system OS and DB. patch sets Installs Oracle database software General Duties and Responsibilities: Comply with Cubic’s Quality Management System Comply with Cubic Occupational Health, Safety, and Environment policies and procedures Comply with security in accordance with established policies and procedures of the organisation Comply with Cubic Human Resources Procedures Other duties as requested Minimum Job Requirements: Three-year/Four-year college degree in computer science, or a related technical field. Two years of systems administration experience. Knowledge and experience administering various Windows and UNIX Operating Systems. Extensive knowledge and experience in LAN network engineering – TCP/IP, internet. Must have extensive knowledge and experience with HP and Sun UNIX platforms, as well as experience implementing UNIX and LAN security measures (including firewalls). In-depth understanding of System Administration methodology and principles. Must be a self-motivator, good working knowledge of common programming languages (C/C++, Java, PERL, RUBY). Worker Type: Employee

About Welspun Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing. At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world. Job Purpose/ Summary The Tool Room Engineer is responsible for managing and maintaining tools, dies, jigs, fixtures, and molds used in manufacturing and production processes. This role involves the design, development, repair, and preventive maintenance of tooling equipment to ensure high-quality output and minimal downtime. The engineer collaborates with production, design, and quality teams to support new product development, improve tool performance, and ensure compliance with safety and quality standards Job Title Support - Toolroom - Pipe Plant - Jhagadia - Steel Job Description As an Engineer in the Toolroom department of our Pipe Plant in Jhagadia, you will be responsible for supporting the team in various technical tasks. You will be involved in the planning, designing, and execution of tooling and other related activities. You will be expected to apply your knowledge of engineering principles and practices to solve complex problems and improve our processes. Principal Accountabilities Design and develop tools, jigs, fixtures, dies, and molds based on product and process requirements. Collaborate with product design and manufacturing teams for new tooling solutions.Conduct preventive and corrective maintenance of tools to minimize production downtime. Repair worn or damaged tools to restore functionality and accuracy.Work closely with production, quality, R&D, and maintenance teams. Support production during tool trials, new product launches, and problem-solving activities. Operate and supervise CNC machines, lathes, milling, grinding, and EDM machines for tool fabrication. Ensure proper machining practices for precision and quality. Maintain an organized inventory of tools, spare parts, and consumables. Keep detailed records of tool drawings, modifications, maintenance logs, and calibration data.Ensure all tooling operations comply with workplace safety and environmental regulations. Promote and follow best practices in safe handling and storage of tools and materials Key Interactions Cross-Functional Collaboration ,Internal Communication ,Plant Production,Quality team Experience 1 Competency Name Competency Name Proficiency Level Global Mind-set Production Planning and Control Business & Commercial acumen Product Knowledge_SMS_Engineering_Rolling Mill_Pipe Plant People Excellence Manufacturing Technology Entrepreneurship Computer Skills Additional Section (Can Be Added, If Required. NA

Systems Administrator (Microsoft / Intune Specialist) Location: On-site, Dehradun (coverage during U.S. Eastern Time hours) Type: Full-time Company Description SGSN Associates is a fast-growing software consultancy and IT services firm, partnering with clients across North America to deliver robust, scalable solutions. We’re known for our technical expertise, proactive support, and dedication to long-term client success. Role Overview We’re seeking a Systems Administrator with at least 2 years of hands-on experience , who will own our Microsoft 365/Azure AD environment, Intune device management, and core infrastructure. You’ll work on-site in Dehradun and provide support aligned with U.S. Eastern Time business hours—ensuring that our Windows, Linux, and Microsoft cloud services run securely and efficiently. Exceptional communication skills and collaborative problem-solving are a must. Key Responsibilities Microsoft 365 & Intune Administration Configure and manage Microsoft 365 tenant, including Azure AD user/groups, Exchange Online, and SharePoint. Enroll, configure, and monitor corporate devices via Microsoft Intune: policy creation, compliance reporting, and application deployment. Implement Conditional Access, MFA, and security baselines to safeguard our cloud environment. System Administration & Maintenance Install, configure, and maintain on-prem Windows Server and Linux systems, virtualization hosts, and network devices. Apply OS patches, firmware updates, and enforce security hardening in line with best practices. Technical Support & Troubleshooting Respond to tickets during EST hours, diagnosing hardware, software, networking, and cloud-service issues. Coordinate escalations with third-party vendors and Microsoft support to resolve complex incidents. Monitoring, Backup & Recovery Deploy and manage monitoring platforms (e.g., Nagios, Zabbix) alongside Azure Monitor for cloud resources. Maintain backup strategies for on-prem systems and cloud workloads; perform regular restore exercises. Documentation & Collaboration Create and update system documentation, SOPs, and user guides for both technical teams and end-users. Communicate status updates, change notifications, and project plans clearly to stakeholders across time zones. Qualifications 2+ years of professional experience in system administration, with a strong focus on Microsoft 365/Azure AD and Intune. Proven track record managing Windows Server and Linux environments. Deep understanding of Microsoft cloud security features: Conditional Access, Intune compliance, MFA. Excellent analytical, troubleshooting, and time-management skills. Outstanding verbal and written communication—comfortable supporting U.S. teams during EST hours. Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. Why SGSN Associates? Global Impact: Support critical cloud and on-prem infrastructure for U.S. clients. Skill Growth: Deepen expertise in Microsoft cloud, security, and enterprise device management. Team Culture: Work alongside seasoned engineers in an onsite, collaborative environment.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Project management Specialist will be responsible for leading cross-functional projects aimed at enhancing key business processes, operational efficiency, and customer satisfaction. This role involves planning, executing, monitoring, and closing projects in collaboration with internal stakeholders. Project management Specialist will serve as the primary liaison between business teams, leadership, and external partners to ensure seamless delivery of strategic initiatives. Responsibilities may include the following and other duties may be assigned. Lead or collaborate with cross-functional teams to define project scope, goals, deliverables, and success criteria. Develop detailed project plans including timelines, budgets, and resource allocations. Strong leadership, organizational, and communication skills. Proficiency in project management tools (e.g., MS Project, Excel, Smartsheet, etc.). Ability to manage multiple priorities and deadlines in a fast-paced environment. Strategic thinking and sound decision-making. Strong problem-solving and conflict-resolution skills. Adaptability and resilience under pressure. Assign responsibilities and manage day-to-day project execution to ensure milestones are achieved. Monitor project progress against plans, identify deviations, and adjust strategies as needed. Conduct regular project reviews, status meetings, and stakeholder updates. Identify, track, and mitigate project risks; resolve conflicts and remove obstacles as needed. Ensure project deliverables meet quality and compliance standards. Prepare and present reports to senior management on project progress, risks, and outcomes. Drive continuous improvement through post-project analysis and stakeholder feedback. Develop mechanisms for effective project tracking, reporting, and governance. Serve as the primary point of contact for all project-related communications. SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education. DIFFERENTIATING FACTORS Autonomy: Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions. Coaches and reviews the work of lower level specialists; may manage projects / processes. Organizational Impact: May be responsible for entire projects or processes within job area. Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments. Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties . Makes improvements of processes, systems or products to enhance performance of the job area. Analysis provided is in-depth in nature and often provides recommendations on process improvements. Communication and Influence: Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision-making. Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others' work product . Required Knowledge and Experience: Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. May have practical knowledge of project management. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. 214.2(h)( 4)(iii)(A) and minimum of 6-14 years of relevant experience. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

Company Description The Umeed Foundation is a youth-led movement dedicated to protecting and restoring the environment. With operations in over 40 cities and having cleaned and restored more than 4 million KG of waste, our mission is to protect, restore, and inspire. Led by passionate young changemakers, we focus on efforts like plastic cleanups and awareness drives to create real on-ground impact. Join us to be part of something bigger and make a difference. Role Description This is an on-site internship role for a Teacher, located in Yamuna Bank (Nearest metro : Lal Quila). The Teacher will be responsible for lesson planning, teaching, and training activities. Additional tasks include creating engaging educational materials and communicating effectively with students to facilitate learning. The role involves working closely with other educators and staff to ensure a comprehensive and supportive learning environment. Qualifications Experience in Lesson Planning and Education Teaching and Training skills Strong Communication skills Passion for environmental education is a plus Ability to work collaboratively and on-site in Kotwali Relevant experience or degree in Education or related field

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Job Role: Senior Executive (.Net Support) Location: Gujarat (Gandhinagar) Mode of Work: Work from office Key Responsibilities Provide L2/L3 support for ASP.NET web applications, including bug fixes and performance issues. Monitor and maintain application servers, IIS configurations, and deployment pipelines. Troubleshoot and resolve SQL Server-related issues such as deadlocks, query performance, and backup/restore operations. Perform routine server health checks, patch updates, and manage scheduled maintenance. Collaborate with development teams for deployments, configuration changes, and hotfix rollouts. Manage logs, trace errors, and resolve incidents related to application, database, or infrastructure. Ensure high availability and performance of supported services. Document root cause analysis, change management records, and standard operating procedures. Work in shift rotation if required to support 24x7 operations. Technical Skills Required Proficient in ASP.NET Web Forms / MVC / .NET Framework/Core (read/understand/support level) Strong hands-on in SQL Server (T-SQL, Jobs, Performance Tuning, Stored Procedures) Experience in Windows Server administration, IIS configuration, SSL bindings, and App Pool management Familiarity with PowerShell scripting or batch scripts for automation tasks Understanding of networking basics, firewalls, DNS, and load balancers Experience with application and infrastructure monitoring tools (like Azure Monitor) Soft Skills Strong problem-solving and analytical skills Good communication and coordination abilities Ability to work independently and as part of a team Willingness to work on-call or in rotational shifts when required Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Sap Basis BTP Consultant Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ SAP Basis BTP Consultant Job Summary: We are seeking a seasoned SAP Basis Consultant with strong hands-on experience in SAP BTP (Business Technology Platform), S/4HANA upgrades, greenfield/brownfield implementations, and enterprise-grade security practices. The ideal candidate will be responsible for managing end-to-end SAP technical landscapes, ensuring system integrity, performance, and compliance across cloud and on-premise environments. Key Responsibilities: Lead and execute S/4HANA upgrade projects (e.g., 1909 to 2022), including readiness checks, simplification item resolution, and SUM-based upgrades. Manage SAP BTP integration including Cloud Connector, CPI, and service activation for backend connectivity. Perform SAP system installations, migrations (on-prem to AWS/Azure), and refreshes using tools like SWPM, LAMA, and BR tools. Administer HANA and Oracle databases, including memory sizing, replication, and disaster recovery planning. Implement and maintain SAP security roles, authorisations, and dual-certificate authentication mechanisms. Collaborate with functional teams to support application deployments and troubleshoot performance issues. Required Skills & Qualifications: 10+ years of SAP Basis experience with at least 3 full-cycle S/4HANA upgrades. Strong knowledge of SAP BTP, Cloud Foundry, CPI, and integration patterns. Proficiency in HANA DB administration, backup/restore, and performance tuning. Experience with SAP security, including role matrix design and audit compliance. Familiarity with AWS/Azure cloud infrastructure and SAP migration strategies. Mandatory Skills: SAP BASIS. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Prepare and compile product post market data and findings into comprehensive Periodic Safety Update Reports (PSURs) in compliance with regulatory requirements. Serving as a mentor to junior engineers, providing guidance and support in quality engineering practices within the realm of medical devices. Responsibilities may include the following and other duties may be assigned Familiar with ISO 9001, ISO 13485, ISO 14971, 21 CFR part 820, 21 CFR part 11, EUMDR and product specific industry standards. Good verbal and written communication skills including plan / report development. Working knowledge of and auditing experience to the FDA Quality System Regulation, ISO 13485, and the Medical Device Regulation. Collaborate with cross-functional teams to gather and analyze data related to the performance and safety of medical devices and independently develop Periodic safety update plan and reports. Partner with regulatory affairs and medical experts to ensure accurate and timely submission of PSURs to regulatory authorities. Continuously monitor and stay updated with evolving safety regulations and guidelines to ensure PSUR compliance. Familiar with Literature review, PMCF, IMDRF coding, CAPA and NCMR. Hands on experience in signal evaluation trending and reports, preliminary code reviews for the product complaints on periodic basis. Develop templates and trainings based on the quality system regulations, applicable standards and guidance. Independently review all deliverables to ensure compliance with development process and the standard. Deliver presentations to the QA organization on status and issues of assigned projects. Deliver trainings to departments outside of QA. Demonstrates ability to effectively play multiple roles on a cross-functional team including contributor, subject matter expert, leader, facilitator. Hands-on experience on EU MDR. Previous experience working in a cross-functional team environment. Hands-on experience on Risk Management, Design Controls for Medical Devices. Participate when appropriate in audits. Experience in collaborating with regulatory affairs teams for submission of safety reports. Required Knowledge and Experience Minimum 5-8 years of quality engineering experience or equivalence and overall 8-12 years of experience. Understanding of post-market surveillance processes and adverse event reporting. Knowledge of risk management principles and hazard analysis in the context of medical devices. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Careers that Change Lives At Medtronic, we push the limits of technology to make tomorrow better than today, which makes it an exciting and rewarding place to work. We value what makes you unique. Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. As a Data Engineer II, you will be a part of our data engineering team responsible for Developing, deploying, monitoring, and supporting the data mart platform. In addition, you will be responsible for creating tools and automating operational tasks to integrate the data platform with external systems. Your entrepreneurial mindset and technical skills will be used, creating solutions that meet business needs and optimize customer experience directly impacting the organization and affecting the lives of millions. We believe that when people from diverse cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. A DAY IN THE LIFE: In general, the following responsibilities apply for the Data Engineer II role . This includes, but is not limited to the following: Work effectively within a geographically dispersed and cross-functional teams during all phases of the product development process. Must be responsive, flexible, self-motivated and able to succeed within an open collaborative peer environment Participates in reviews, code inspections and will support the development of documentation required. Be Agile and effectively navigate through changing project priorities. Work independently under limited supervision. Setup proactive monitoring and alerting Troubleshoot production issues Qualifications- MUST HAVE - MINIMUM REQUIREMENTS: TO BE CONSIDERED FOR THIS ROLE, PLEASE BE SURE THE MINIMUM REQUIREMENTS ARE EVIDENT ON YOUR RESUME Overall, 4-7 years of IT experience with Bachelor’s degree in computer engineering, Software Engineering, Computer Science, Electrical Engineering, or related technical field. Minimum 3 years of relevant experience in Data Engineering Minimum of 2 years of working experience in PySpark , and other data processing tools like Hive, Sqoop, etc. Minimum 1 year of experience in AWS and AWS native tools S3, Glue, Lambda, EMR , Athena Minimum 1 years of Hands-on experience with programming languages such as Python Strong Expertise in writing SQL Queries. Source Control systems Git/GitHub experience Strong problem-solving skills Experience in writing unit test and developing data quality frameworks Strong written and verbal communication & presentation skills Nice to Have Previous healthcare industry experience a plus Experience working with CI/CD tools preferrable Azure Pipelines & Terraform AWS certifications (AWS Developer /AWS Data Engineer) Working experience in any reporting tool like PowerBI. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

DESCRIPTION This role is for ON-SITE. Candidate has to come office all 6 days (Mon- Sat). Key Responsibilities: Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor. RESPONSIBILITIES Competencies: Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Develops talent - Developing people to meet both their career goals and the organization’s goals. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair. Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: Apprentice Trained Engine Technician (Preferred) Vocational diploma from relevant technical institution Locally valid driving permit This position may require licensing for compliance with export controls or sanctions regulations. Experience: Basic level field service work experience Intermediate level knowledge of and/or experience with engine products Customer service experience QUALIFICATIONS Skills Required:- Safety : safety compliance to adhere as per the guideline service : Need to travel to site and carry out the PM, Breakdown activity KPI : Service KPI to be adhere Job Service Organization Cummins Inc. Role Category Hybrid Job Type Technician ReqID 2415027 Relocation Package Yes

Experience – 8+ Years and above Job Location – Hyderabad (Madhapur) Shifts – 24/7 Support, 5 days week Skills - Microsoft SQL Server, MySQL, Oracle & Azure, AWS, GCP, on-prem. Overview: We are seeking a highly skilled Senior Database Engineer to join our team. This role is responsible for designing, implementing, and maintaining robust, scalable, and secure database systems across cloud and on-premises environments. The ideal candidate will have deep expertise in various database technologies and a strong focus on performance optimization, data security, and system reliability. You will work with a range of Database Management Systems (DBMS) including Microsoft SQL Server, MySQL, Oracle. Proficiency with version control systems such as Git and Azure DevOps is essential. Key Responsibilities: Data Security & Privacy: Implement and enforce database security best practices to protect sensitive information and comply with regulatory requirements. Performance Tuning & Optimization: Analyze and improve database performance through query optimization, indexing strategies, and server configuration. Backup & Disaster Recovery: Regularly test backup and high availability/disaster recovery (HA/DR) strategies across various platforms (Azure, AWS, GCP, on-prem). Data Migration & Integration: Plan and execute seamless data migrations, system upgrades, and integrations between different platforms and tools. Database Administration: Manage the installation, configuration, monitoring, and maintenance of DBMS environments, ensuring maximum uptime and reliability. Cloud & On-Premise DB Solutions: Deep experience in managing both cloud-based and on-premise database services, with hands-on expertise in Azure, AWS, and GCP. Collaboration & Support Coordination: Collaborate closely with L1 and L2 support teams and coordinate with vendors to resolve complex database issues and service requests. Required Expertise: Strong experience with relational and non-relational databases including: Microsoft SQL Server MySQL Oracle Expertise in: High Availability and Disaster Recovery (HA/DR) strategies Backup and restore processes Performance tuning and troubleshooting large/complex database environments Familiarity with: Version control tools (e.g., Git, Azure DevOps) Cloud platforms (Azure, AWS, GCP)

Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying debriefing information. Provides Incident Management support for an assigned set of customers and / or services. Monitors platform, network, application and other service events. Validates network, system and application redundancy effectiveness. Validates restore / repair actions and clears alarms. Tracks, re-directs and escalates the incident workflow to subsequent support levels. Validates the operational success of deployments / maintenance activity. Resolves inoperability issues. Resolves incidents within a defined time period, escalating when additional help is required. Closes trouble tickets and provides feedback / updates to tracking / data management systems. Complies with established incident and change management processes. Coordinates with fix agents to perform repair and/or maintenance based on event severity. Informs manager / other relevant stakeholders about potential problems; offers process improvement suggestions. Required Qualifications Diploma or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Incident Management. Good business English skills (Written and spoken).

Experience – 8+ Years and above Job Location – Hyderabad (Madhapur) Shifts – 24/7 Support, 5 days week Skills - Microsoft SQL Server, MySQL, Oracle & Azure, AWS, GCP, on-prem. Overview: We are seeking a highly skilled Senior Database Engineer to join our team. This role is responsible for designing, implementing, and maintaining robust, scalable, and secure database systems across cloud and on-premises environments. The ideal candidate will have deep expertise in various database technologies and a strong focus on performance optimization, data security, and system reliability. You will work with a range of Database Management Systems (DBMS) including Microsoft SQL Server, MySQL, Oracle. Proficiency with version control systems such as Git and Azure DevOps is essential. Key Responsibilities: Data Security & Privacy: Implement and enforce database security best practices to protect sensitive information and comply with regulatory requirements. Performance Tuning & Optimization: Analyze and improve database performance through query optimization, indexing strategies, and server configuration. Backup & Disaster Recovery: Regularly test backup and high availability/disaster recovery (HA/DR) strategies across various platforms (Azure, AWS, GCP, on-prem). Data Migration & Integration: Plan and execute seamless data migrations, system upgrades, and integrations between different platforms and tools. Database Administration: Manage the installation, configuration, monitoring, and maintenance of DBMS environments, ensuring maximum uptime and reliability. Cloud & On-Premise DB Solutions: Deep experience in managing both cloud-based and on-premise database services, with hands-on expertise in Azure, AWS, and GCP. Collaboration & Support Coordination: Collaborate closely with L1 and L2 support teams and coordinate with vendors to resolve complex database issues and service requests. Required Expertise: Strong experience with relational and non-relational databases including: Microsoft SQL Server MySQL Oracle Expertise in: High Availability and Disaster Recovery (HA/DR) strategies Backup and restore processes Performance tuning and troubleshooting large/complex database environments Familiarity with: Version control tools (e.g., Git, Azure DevOps) Cloud platforms (Azure, AWS, GCP)

As a Critical Incident Manager, we will be looking for you to play a pivotal role in managing and owning Critical Incidents through to resolution across one of our largest global retail customers estate. The Critical Incident Manager role is to restore normal service operation as quickly as possible and minimize any adverse effect on our key critical business applications and our customer’s business operation within an ITIL® framework. Provides Incident Management support for more complex customers / services. Serves as a contact point for customers in the context of specific services and escalation management. Proactively notifies customers and internal stakeholders of potential issues impacting service performance; provides regular status updates as required. Coordinates service resolution engagement work across internal, supplier and other parties. Manages resolution of ticket-specific service delivery issues. Performs root cause analysis of recurring issues and proposes specific 'get well' plans to achieve sustainable resolution. Verifies debriefing of calls and collects / records missing information. Post processes incorrect or incomplete debriefed calls, informing all stakeholders of remedial actions to prevent similar concerns in future. Recommends and supports implementation of service optimization / improvements. Required Qualifications Diploma or equivalent work experience required. Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Incident Management. Good business English skills (Written and spoken).