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7.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Requirements Description and Requirements Position Summary We are seeking a forward-thinking and enthusiastic Engineering and Operations Specialist to manage and optimize our MongoDB and Splunk platforms. The ideal candidate will have in-depth experience in at least one of these technologies, with a preference for experience in both. Job Responsibilities Worked with engineering and operational tasks for MongoDB and Splunk platforms, ensuring high availability and stability. Continuously improve the stability of the environments, leveraging automation, self-healing mechanisms, and AIOps. Develop and implement automation using technologies such as Ansible, Python, Shell. Manage CI/CD deployments and maintain code repositories. Utilize Infrastructure/Configuration as Code practices to streamline processes. Work closely with development teams to integrate database and observability/logging tools effectively Manages design, distribution, performance, replication, security, availability, and access requirements for large and complex MongoDB databases version (6.0,7.0 ,8.0 and above) on Linux OS on (on-premises, cloud-based). Designs and develops physical layers of databases to support various application needs; Implements back-up, recovery, archiving, conversion strategies, and performance tuning; Manages job scheduling, application release, database change and implement best Database and infrastructure security to meet the compliance. Monitor and tune MongoDB and Splunk clusters for optimal performance, identifying bottlenecks and troubleshooting issues. Analyze database queries, indexing, and storage to ensure minimal latency and maximum throughput. The Senior Splunk System Administrator will build, maintain, and standardize the Splunk platform, including forwarder deployment, configuration, dashboards, and maintenance across Linux OS . Able to debug production issues by analyzing the logs directly and using tools like Splunk. Work in Agile model with the understanding of Agile concepts and Azure DevOps. Learn new technologies based on demand and help team members by coaching and assisting. Education, Technical Skills & Other Critical Requirement Education Bachelor’s degree in computer science, Information Systems, or another related field with 7+ years of IT and Infrastructure engineering work experience. MongoDB Certified DBA or Splunk Certified Administrator is a plus Experience with cloud platforms like AWS, Azure, or Google Cloud. Experience (In Years) 7+ Years Total IT experience & 4+ Years relevant experience in MongoDB and working experience Splunk Administrator Technical Skills In-depth experience with either MongoDB or Splunk, with a preference for exposure to both. Strong enthusiasm for learning and adopting new technologies. Experience with automation tools like Ansible, Python and Shell. Proficiency in CI/CD deployments, DevOps practices, and managing code repositories. Knowledge of Infrastructure/Configuration as Code principles. Developer experience is highly desired. Data engineering skills are a plus. Experience with other DB technologies and observability tools are a plus. Extensive work experience Managed and optimized MongoDB databases, designed robust schemas, and implemented security best practices, ensuring high availability, data integrity, and performance for mission-critical applications. Working experience in database performance tuning with MongoDB tools and techniques. Management of database elements, including creation, alteration, deletion and copying of schemas, databases, tables, views, indexes, stored procedures, triggers, and declarative integrity constraints Extensive experience in Database Backup and recovery strategy by design, configuration and implementation using backup tools (Mongo dump, Mongo restore) and Rubrik. Extensive experience in Configuration and enforced SSL/TLS encryption for secure communication between MongoDB nodes Working experience to Configure and maintain Splunk environments, developed dashboards, and implemented log management solutions to enhance system monitoring and security across Linux OS. Experience Splunk migration and upgradation on Standalone Linux OS and Cloud platform is plus. Perform application administration for a single security information management system using Splunk. Working knowledge of Splunk Search Processing Language (SPL), architecture and various components (indexer, forwarder, search head, deployment server) Extensive experience in both MongoDB database and Splunk replication between Primary and Secondary servers to ensure high availability and fault tolerance. Managed Infrastructure security policy as per best industry standard by designing, configurating and implementing privileges and policy on database using RBAC as well as Splunk. Scripting skills and automation experience using DevOps, Repos and Infrastructure as code. Working experience in Container (AKS and OpenShift) is plus. Working experience in Cloud Platform experience (Azure, Cosmos DB) is plus. Strong knowledge in ITSM process and tools (ServiceNow). Ability to work 24*7 rotational shift to support the Database and Splunk platforms. Other Critical Requirements Strong problem-solving abilities and proactive approach to identifying and resolving issues. Excellent communication and collaboration skills. Ability to work in a fast-paced environment and manage multiple priorities effectively. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
Posted 1 month ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
About Position: As a C++ Developer you work on development/bug fixing on Postgres based database product based on Linux and C/C++ which needs good hands-on knowledge on databases like Oracle/Netezza / Postgres / DB2, proficient with Linux skills. Role: C++ Developer Location: All PSL Locations Experience: 7-10 yrs Job Type: Full Time Employement What You'll Do: Developing core database features Writing Connectors for database products Feature development and bug fixing for backup and restore, disaster recovery, SQL Engine Developing System Management policies Expertise You'll Bring: Linux, C/C++, Database Internals(secondary) and SQL Feature development and bug fixing for backup and restore, disaster recovery, SQL Engine Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a values-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally Impact the world in powerful, positive ways, using the latest technologies Enjoy collaborative innovation, with diversity and work-life wellbeing at the core Unlock global opportunities to work and learn with the industry’s best Let’s unleash your full potential at Persistent “Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
Posted 1 month ago
1.0 - 3.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Skill required: Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Provide functional and/or technical support to internal and external stakeholders as well as support customer requests/ inquiries and/or questions through email, phone, live chat or other channels as may be established from time to time Liaise with other support teams (Internal & External) as required to resolve requests in a timely manner Ensure proper documentation, notification, tracking and follow up Primary responsibilities are focused on customer contact and ensure accurate transactional processing Maintain strong and current product and process knowledge Ensure compliance to the client’. You will also be responsible for closing the fault and complaints within SLA Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? Written and verbal communication Ability to meet deadlines Ability to work well in a team Commitment to quality Adaptable and flexible Willing to work in rotational shifts (24/7/365), primarily night shifts. 0-1 years Customer Service Experience across email, phone & chat Catered to International Clients preferably in a tech support role Willingness to go above and beyond for time sensitive client requests Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Willing to work in rotational shifts (24/7/365), primarily night shifts.
Posted 1 month ago
4.0 - 6.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Company Overview Wings Global Services, headquartered in Mumbai, stands at the forefront of engineering innovation, seamlessly weaving automation and cross-sectoral expertise. With a focus on redefining operational excellence across the oil & gas sector, we offer transformative services and future-ready engineering intellect to navigate technological complexities. Our collaborative expertise fuels sustainable progress and systemic optimization, serving as a catalyst for industry leaders to transcend conventional paradigms and achieve unparalleled efficiency. Job Overview The Well Operations Oil & Gas position at Wings Global Services is a mid-level, full-time role based in Mumbai. We seek a professional with 4 to 6 years of experience to contribute to our dynamic oil & gas division. The role demands expertise in various well operations to optimize productivity and ensure operational integrity. The candidate will work within a team of skilled professionals, fostering efficiency and innovation in well-site projects. Qualifications and Skills Proficiency in drilling engineering to design and implement drilling plans with precision and efficiency. Strong knowledge of well intervention techniques to mitigate potential issues and optimize well productivity. Experience in maintaining well integrity to ensure safe and efficient operation across projects. Competence in wellsite supervision to oversee operations and ensure compliance with safety and procedural standards. Expertise in hydraulic fracturing processes to enhance oil and gas recovery rates effectively. Ability to manage workover operations to restore production or improve well output effectively. Skilled in completions to finalize well construction and prepare for production efficiently. Experienced in production optimization techniques to maximize output and minimize costs. Roles and Responsibilities Oversee and manage well operations, ensuring efficiency and adherence to safety protocols. Collaborate with engineering teams to design and execute drilling plans effectively. Implement well intervention strategies to address and resolve operational challenges. Ensure well integrity through continuous monitoring and maintenance activities. Supervise wellsite operations, providing guidance and support to field personnel. Conduct hydraulic fracturing operations to maximize well productivity and recovery. Lead workover operations to improve well output and extend well lifespan. Optimize production processes through data analysis and strategic planning.
Posted 1 month ago
12.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Dear Aspirants, Greetings from ValueLabs! We are hiring for AWS Cloud Architect Role: AWS Cloud Architect Experience: 12+ Years NP: Immediate Location : Hyderabad - Hybrid Job Description: Create the detailed infra design to operate the application software/services on AWS public cloud platform Discuss with application manager/architects to understand requirements and document the detail requirements Contribute to detail solution design for scalable, highly available, and fault tolerant hosting platform on AWS Project leadership and stakeholder management Work on selecting the appropriate AWS service based on compute, data, networking, high-availability and security requirements Conduct solution design review meetings with application team and other stakeholders Cost optimization and cloud economics Translating business requirements into technical solutions Guide implementation and control the flow of data to and from AWS Identifying appropriate use of AWS operational best practices Estimating AWS usage costs and identifying operational cost control mechanisms Co-ordinate with IT systems/application support, networks, and liaise for server builds and upgrades, domain configuration, and performance and tuning Hands on experience in managing /Setup of various AWS services such as EC2, EBS, ELB, S3, VPC, NACL, Route, SSL, Security Groups, RDS, IAM, etc. Manage/Setup VPC, Subnets, Transit Gateway, VPC Peering, CDN, Endpoints, Site to site VPN etc. Manage SSO integration on Azure. Manage/Setup native AWS Monitoring services such CloudWatch, SNS. Manage/Setup DNS records on Amazon Route 53. Creating/Managing AMI/Snapshots/Volumes, Upgrade/downgrade AWS resources (CPU, Memory, EBS) Basic Administration of DevOps Tools sets such as Git and Jenkins. Basic Automation and scripting skills - CFT, Terraform, Lambda, AWS CLI. Experience in AWS Security Groups, VPC, Routing Tables, Subnets, EBS, Cloud Front, EC2, S3, IAM Roles and Policies, Cloud Watch, Lambda, SNS, SQS, SSL Certs, and Auto Scaling Groups Disaster Recovery preparedness with multi-zone and/or multi-region options. Automating AWS tasks using AWS tools, sdks, cloud formation scripts, command line tools. Backup and Restore management RDS, MYSQL DB, and Databases (Maria DB, Arora DB) Infrastructure and Application monitoring across production and non-production platforms Manage day-to-day incidents and Service request of AWS IaaS and PaaS services. Contribute to the development, maintenance, and usage of deployment and task automation (OS, database services, virtual networks, or other platform services) Work directly with architects and developers to create supportable designs and debug problems Develop cloud infrastructure designs and implementations and guiding the process from development to operations Create and deliver knowledge sharing presentations and documentation to developers and operations teams (Document system diagrams, run books, and procedures, etc.) Expertise with IPsec, VPN, Load Balancing, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools.
Posted 1 month ago
9.0 - 12.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Skill required: Chat - Service Desk Non-Voice Support Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 9 to 12 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Analytical skills required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members Years of Experience: 9 to 12 years Vertical Experience – Retail with sales background ( 1 to 2 years ) Span of control – 150 FTE Night shift with brick and mortar setup ( in office ) Roles and Responsibilities: Manage project & client SLAs/KPIs Manage a team of 150 FTE and set of Senior Team Leads /Team Leads Drive employee morale, performance and productivity Manage shrinkages and attrition as per the capacity plan Weekly and Monthly review of performance trends for the span and initiate action plans Mentor and groom direct reportees on goal setting, RCA and coaching methodology Be part of client strategic discussions to plan for way ahead for the business Drive Value Add and cost initiatives Associate Ops Manager will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. He will also be responsible for closing the fault and complaints within SLA s
Posted 1 month ago
16.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Skill required: Chat - Service Desk Non-Voice Support Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Analytical skills required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members AI Orientation along with functional knowledge of analytical tools would be preferred Six Sigma and quality tools certification would be desired Strategic planning to take the business to the next level Years of Experience:16 to 25 years Vertical Experience – Retail with sales background ( 3 to 5 years ) Span of control – 500+ FTE Night shift with brick and mortar setup ( in office ) Roles and Responsibilities: Senior Manager will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. He will also be responsible for closing the fault and complaints within SLA s In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Strong Operational governance in managing performance, people and financials Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts and night shifts with work at office set up, Any Graduation
Posted 1 month ago
12.0 - 18.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Skill required: Chat - Service Desk Non-Voice Support Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 12 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Analytical skills required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members AI Orientation along with functional knowledge of analytical tools would be preferred Six Sigma and quality tools certification would be desired Strategic planning to take the business to the next level Years of Experience:12 to 18 years Vertical Experience – Retail with sales background ( 2 to 4 years ) Span of control – 300-400 FTE Night shift with brick and mortar setup ( in office ) Roles and Responsibilities: Manage project & client SLAs/KPIs Manage people initiatives to ensure that the knowledge within the team is as per client expectations Monthly review of performance trends for the span and initiate action plans Mentor and groom direct/indirect reportees to take additional responsibilities Be part of client strategic discussions to plan for way ahead for the business Drive Value Add and cost initiatives Ops Manager will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. He will also be responsible for closing the fault and complaints within SLA s In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Strong Operational governance in managing performance, people and financials Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts and night shifts with work at office set up, Any Graduation
Posted 1 month ago
3.0 - 6.0 years
0 Lacs
Greater Kolkata Area
On-site
Line of Service Advisory Industry/Sector Not Applicable Specialism Managed Services Management Level Senior Associate Job Description & Summary At PwC, our people in sustainability focus on integrating environmental, social, economic, and governance considerations into business strategies and operations. They provide guidance and support to organisations by managing sustainability risks, identifying opportunities, and driving positive social and environmental impact. Those in nature and biodiversity at PwC will focus on providing consulting services related to the conservation and sustainable management of natural resources and biodiversity. Your work will involve analysing client needs, developing strategies to protect and restore ecosystems, and offering guidance and support to help clients integrate nature-based solutions and biodiversity considerations into their decision-making processes. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: We are seeking an experienced and motivated individual to join our team as a Program Assistant for the Agarwood sector. The successful candidate will support a variety of initiatives, including product development, marketing, supply chain optimization, and stakeholder coordination. The primary focus of this role will be on providing policy assistance, building market connections, improving product development, and identifying trade barriers to boost business opportunities and improve the ease of doing business. Responsibilities · Desk Research and Studies: Perform detailed desk studies and secondary research on the Agarwood sector, analysing market trends, demand forecasts, and new opportunities. · Policy Support: Help with policy analysis, benchmark best practices, and suggest regulatory frameworks to foster Agarwood trade and exports. · Product Development Support: Aid in recognizing market demands and developing products related to Agarwood. Offer insights into product research and assist with the design of new products. · Marketing & Market Linkages: Find and grow market connections for agar-based products by identifying potential buyers, partners, and markets. Deliver marketing support to enhance the commercial success of Agarwood products. · Technology & EOI Process Support: Help in drafting tender and Expression of Interest (EOI) documents for Inoculation Research and the establishment of Agarwood testing labs. Support the creation of the International Agarwood Trade and Research Centre. · Stakeholder Coordination: Manage communication and coordination between government agencies, NGOs, industry leaders, and private sector entities. Work to resolve supply chain issues and facilitate ease of doing business. · Facilitating Ease of Doing Business: Back the creation of a Single Window solution for the Agarwood trade. Streamline business procedures and develop guides, FAQs, and grievance redressal systems for stakeholders. · Investor Identification & Facilitation: Pinpoint and connect with potential investors in the Agarwood industry. Offer full support for organizing investor summits, which includes strategy formulation, communications management, and event planning. · Monitoring & Evaluation: Help in monitoring and evaluating projects concerning Agarwood product marketing, development, and trade, ensuring alignment with government schemes. Mandatory skill sets: · In-depth knowledge of product development and design. · · Strong research capabilities, especially in new product development and market trends. · Excellent coordination and communication skills for managing stakeholder engagement effectively. · Analytical abilities to solve supply chain bottlenecks. · · Familiarity with the agarwood sector or related industries is preferred. · · Knowledge of market trends and export opportunities for products based on agarwood Preferred skill sets: · In-depth knowledge of product development and design. · · Strong research capabilities, especially in new product development and market trends. · Excellent coordination and communication skills for managing stakeholder engagement effectively. · Analytical abilities to solve supply chain bottlenecks. · · Familiarity with the agarwood sector or related industries is preferred. · · Knowledge of market trends and export opportunities for products based on agarwood Years of experience required: 3-6 years of experience as a Program Assistant implementing Central or State government schemes Education qualification: A Master’s degree in Business Administration (MBA) or a Post Graduate Diploma in Management (PGDM) from a recognized institution. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Agriculture Industry Optional Skills Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creativity, Ecosystem Services, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marine Data Analysis, Nature Finance, Nature Reporting, Nature Strategy and Targets, Optimism, Project Management, Report Writing, Self-Awareness, Stakeholder Management, Strategy Alignment, Teamwork, Well Being Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date
Posted 1 month ago
3.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft SQL Server Administration Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an MS SQL DBA you will be responsible for overall SQL Database Governance with complete infrastructure management, ensuring availability and performance of the databases that support the system. To proactively monitor the database systems to ensure secure services with minimum downtime. Responsible for troubleshooting and problem solving of DB. Responsible for improvement and maintenance of the databases. Working knowledge on Database architecture, Database Backup & Restore, DB maintenance, Handling BAU activities. Perform many related database functions, including designing, implementing, and maintaining new databases, backup/recovery and configuration management. Install database management systems (DBMS) and provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance. Roles & Responsibilities: In depth, SQL Database Administration experience. Responsible for ensuring the availability and performance of the databases in the system. Practical experience in database monitoring. Proactively monitor the database systems to ensure services with minimum downtime Good knowledge of SQL Database Architecture L2 Task hands on experience and troubleshooting Provide SME support Troubleshooting performance tuning issues. Good knowledge on implementing Database level security. Good interpersonal, written, and oral communication skills. Should be able to document technical skills. Able to prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Manage MS SQL Server databases Configure and maintain database servers and processes Monitor system's health and performance Must have good experience on SQL Upgrades, SQL Migrations Must have good experience on SQL Server Patching Must have good experience with Performance Tuning and Optimization (PTO) Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server Ensure high levels of performance, availability, sustainability and security. Analyze, solve, and correct issues in real time. Provide suggestions for solutions Refine and automate regular processes, track issues, and document changes Assist developers with query tuning Provide 24x7 support for critical production systems Professional & Technical Skills: Good communication skills Strong understanding of database management and optimization. Experience with performance tuning and troubleshooting database issues. Flexible with rotation shifts 24*7 environment Good analytical Skill Ability to document technical knowledge Azure PaaS SQL or AWS SQL RDS Cloud experience PowerShell Script knowledge DB Automations Additional Information: - - The candidate should have a minimum of 5 years of experience in MS SQL DB Administration. - This position is based at our Noida office. - A minimum of 15 years of full-time education is required., 15 years full time education
Posted 1 month ago
3.0 years
0 Lacs
Ahmedabad, Gujarat, India
On-site
Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : Storage Area Networks (SAN) Architecture and Design Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Role: Storage Administration and additionally backup management Skill Experience: 4+ relevant experience in Storage domain (preferably 1+ year of experience in backup technology as well) Total experience: 4-6 years Must Have Skills: Dell EMC Power-Max/Vmax storage, Cisco MDS switches Good To Have Skills: NetApp and Vmax Storage, VMware, Brocade Switch, Rubrik Backup Tool Key Responsibilities: Storage and Backup administrative tasks -Regular Health checks, Troubleshooting, Lun creation and extension, Clean up tasks, Backup error troubleshooting Responsible for ensuring availability and improvement of performance of the Storage and Backup devices and maintenance of SLA using best practices. To proactively monitor the storage systems to ensure storage accessibility and zero data loss. Proactive incident and change Management. Generate storage reports as per requirement Analyze the activities assigned as required by the business. Technical Experience: Storage Management & Administration: Manage, configure, and optimize Dell EMC Power-Max storage arrays including VMFS, vSAN, and storage provisioning. Configure and manage masking views, zoning, and LUN provisioning. Perform storage expansion, refresh activities, and SRDF-based replication. Monitor storage performance, capacity planning, and health status. Backup, Replication & Disaster Recovery: Implement and manage SRDF replication for disaster recovery. Create and restore snapshots, clones, and backups. Execute failover, failback, and DR testing procedures. Work closely with backup team to integrate storage solutions with backup policies. Troubleshooting & Optimization: Investigate and resolve storage performance issues. Troubleshoot hardware failures, disk replacements, and RAID-level configurations. Perform LUN cleanup, disk failure analysis, and recoverability testing. Collaborate with server, network, and security teams to ensure seamless storage integration. Required Skills & Qualifications: 4+ years of experience in enterprise storage administration. Hands-on experience with Dell EMC PowerMax, Unisphere for PowerMax, and Symmetrix CLI (SYMCLI). Strong understanding of VMware vSphere storage (VMFS, NFS, vSAN, vVols). Knowledge of SRDF, SnapVX, TimeFinder, and replication technologies. Experience with zoning on Cisco/Brocade SAN switches. Proficiency in RAID levels, storage tiering, and capacity management. Familiarity with backup solutions like Rubrik or Commvault. Scripting knowledge for automation (PowerShell, Bash, Python). Experience working with Linux and Windows-based storage clients. Excellent problem-solving skills and ability to work under pressure. Professional Experience/Attribute o Good communication skill o Good team player with good interpersonal skill. o Take part in 24x7 Shift Rotations including Morning, Evening and Night Shifts. o Take part in weekend /holiday on call support Be flexible to learn new technology /skill, 15 years full time education
Posted 1 month ago
25.0 years
0 Lacs
Itanagar, Arunachal Pradesh, India
On-site
The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet The Team Dexcom is a high-growth, fast-paced environment where you work with leading-edge, highly motivated cloud and cybersecurity teams to develop modern diabetes medical device systems. We’re seeking a highly skilled cloud systems engineer with a specialized focus on Google Cloud Platform (GCP) and PKI operations to help in deploying and operating our next generation of software for cloud-based services. You will work alongside highly skilled and passionate innovators who know how to deliver exceptional results while also having some fun along the way. For this role, you will be working as a Cloud Operations Engineer on our rapidly growing Dexcom PKI team, supporting the secure design, development, and deployment of our products and services. Experience with cloud architecture design, cloud implementation, and cloud operations is needed. As a member of the R&D Cybersecurity PKI team, you will be responsible for working with the various product development teams, the cloud dev/sec/ops team, product owners, and product managers to ensure that the PKI system is securely deployed, configured, and operated in the cloud. The ideal candidate is one who has experience with PKI, identity management, and key management solutions. Where You Come In Support designs and architectures for enterprise cloud-based systems in GCP, ensuring that changes are carefully planned and considered with respect to their interdependencies within our internal platform ecosystem. You deploy and support PKI, device identity management, and key management solutions with respect to Dexcom and commercial software and associated services. Support software building and delivering processes using CI/CD tools, especially with respect to automation of release documentation, build traceability, and artifact promotion. You support production system observability, maintenance, operations, and troubleshooting. Participate in an on-call rotation to respond to service outages, performance degradation, and diagnose complex issues under pressure to restore systems and minimize impact. You collaborate with stakeholders and development teams to integrate capabilities into the overall system architecture, considering both technical and operational aspects, and align delivery plans with overall project timelines and milestones. You work with other engineering and QA teams to support system testing, system integration, and system deployment in a production capacity. You provide cloud training to other team members. What Makes You Successful Experience with the CI/CD process and GitHub actions Experience with common scripting languages such as Bash, Python, etc. Experience with automating routine operational work. Experience with cloud development and containerized Docker applications Experience with GKE and other cloud services Experience with Datadog, especially creating monitors, installation and configuration on GKE, and visualization through dashboards. Hands-on experience of developing and deploying a cloud-based system via the CI/CD pipeline and cloud-native tools such as Helm, Crossplane, and ArgoCD. 2+ years of GCP and other cloud platforms. Demonstrate cloud security expertise in interactions related to both cloud system engineering and implementation. Additionally, it is strongly preferred to have: Good knowledge of PKI fundamentals and best practices Good understanding of cryptography, including the principles related to PKI, private keys, encryption methods, and digital signing algorithms. What You’ll Get A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community . A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required 0-5% Experience And Education Requirements Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 5-8 years related experience or Master’s degree and 2-5 years equivalent industry experience or a PhD and 0-2 years experience. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
Posted 1 month ago
4.0 years
0 Lacs
Bengaluru, Karnataka
Remote
Software Engineer II Bangalore, Karnataka, India Date posted Jul 09, 2025 Job number 1834197 Work site Up to 100% work from home Travel 0-25 % Role type Individual Contributor Profession Software Engineering Discipline Software Engineering Employment type Full-Time Overview Microsoft Azure’s core priority is to be world's most trusted, secure, and global cloud and a great place for people to work. Azure Networking is an important part of that. We are part of the Azure networking team responsible for designing, building and operating critical network services that will help us differentiate from our fierce competitors and generate new revenue. At the core of these services is a solid Software Defined Networking (SDN) infrastructure that we continuously innovate on to improve agility, reliability and cost effectiveness of our services. We are looking for a highly motivated, passionate and talented engineer to help build and grow the platform as we take on more and more mission critical workloads and secure them. You will have the chance to learn, understand and leverage a wide variety of technologies ranging from nitty gritties of how datacentres work to building fault tolerant, highly scalable microservices. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required/Minimum Qualifications: Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Additional or Preferred Qualifications: Bachelor's Degree in Computer Science OR related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, Python OR Master's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. 6+ years of experience in commercial software development. 2+ years of experience in building, shipping and operating reliable, distributed systems software, software Defined Networking is preferred but not a pre-requisite, experience developing software hosted in Azure, AWS, or other similar Cloud platforms. Commitment to collaboration and teamwork and ability to deliver via influence Demonstrated problem solving and debugging skills. #azurecorejobs Responsibilities Design, implement, and run highly scalable SDN services that enable networking of millions of services and VMs with timely execution and high quality. Responsible for ensuring that highly usable, reliable and secure services are delivered to delight our customers. Leverages subject-matter expertise of product features and partners with appropriate stakeholders (e.g., project managers) to drive a workgroup's project plans, release plans, and work items. Exhibit thought leadership in helping take the service forward with new capabilities and innovation, and improving the experience on existing capabilities. Effectively create clarity of status, progress and blockers affecting large projects. Acts as a Designated Responsible Individual (DRI) and guides other engineers by developing and following the playbook, working on call to monitor service for degradation, downtime, or interruptions, alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex problems when appropriate. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Posted 1 month ago
48.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Job Description Bureau is an all-in-one platform for identity decisioning, fraud prevention and compliance requirements. Trusted for enhancing security and compliance, Bureau simplifies identity management for businesses. This is a place where we celebrate homegrown leaders, and have an open-door policy where your voice matters, your ideas flourish, and your potential knows no bounds. We are driven to put our best foot forward everyday with confidence, growth, customer obsession and speed as our core values here at Bureau. Think of us as a launching pad for your growth. Come join us and help restore trust in online interactions!. Key Responsibilities Internal Ticket Management : Lead the triage and resolution of internal and external queries using ticketing systems and other channels. Customer Experience : Elevate customer satisfaction through quick issue resolution and world-class support delivery. Problem Solving : Assist with product features, usability, technical issues, integrations and performance, including pre-sales support and onboarding. Collaboration : Work closely with Engineering and Product teams to incorporate customer feedback, build monitoring systems, and enhance platform performance. Stakeholder Communication : Act as a bridge between technical teams and non-technical stakeholders, ensuring their needs are met effectively. Technical Troubleshooting : Diagnose complex issues by analyzing backend systems, logs, and data. Customer Advocacy : Monitor CSAT/NPS scores and drive initiatives to improve customer advocacy. Project Management : Contribute to strategic projects that enhance customer journeys and add value to the organization. Documentation : Create and maintain comprehensive internal and external documentation to streamline processes and reduce resolution times. Required Skills & Expertise Experience : 48 years in Customer Support, Technical Support, or Product Support, preferably in a B2B SaaS environment. Communication : Exceptional verbal and written communication skills for technical and non-technical audiences. Technical Proficiency : Skilled in debugging, troubleshooting, and support engineering, with expertise in SQL, SDKs (Web & Mobile), API integrations, Networking, Scripting, and programming. Experienced with monitoring tools like Grafana, NewRelic, Superset, and AWS. Support Tools : Hands-on experience with tools like FreshDesk, Jira, and HubSpot. Customer Focus : A customer-first mindset paired with strong problem-solving and analytical skills. Team Collaboration : Ability to thrive in a dynamic, fast-paced environment while collaborating across teams. Automation & ITIL : Experience building automation for support workflows and handling ITIL methodologies (Change, Incident, Problem, and Service Management). Flexibility : Willingness to work flexible hours, including off-hours as needed. Empathy & Confidence : Exceptional skills in handling escalations with a mix of empathy and confidence. If youre ready to make a significant impact and grow in a challenging yet rewarding environment, wed love to hear from you. Why should you choose us ? Your growth is our responsibility. We emphasise on learning and development over material perks and are happier to nourish your mind. If there's a book, course, or program that enhances your work at Bureau, feel free to pursue it - we'll take care of the financial aspect. We believe in flat structures. While we do have designations and reporting managers, our structure fosters a lot more freedom. You can collaborate with anyone, explore job rotations, transition between different projects, and express your opinions openly to whomever you choose. Homegrown Leaders. Our nurturing environment and specialized programs, like ElevateEngg, have led to success stories where even interns grow into impactful leadership roles over time. (ref:hirist.tech)
Posted 1 month ago
0.0 - 31.0 years
1 - 1 Lacs
Vadapalani, Chennai
On-site
A Network Data Administrator is responsible for maintaining the integrity, performance, and security of data within an organization's network infrastructure. This role often combines elements of network administration, database management, and cybersecurity. Key Roles and Responsibilities: 1. Network Management Monitor network performance (LAN/WAN, VPNs). Troubleshoot and resolve network outages, slowdowns, or bottlenecks. Configure and maintain routers, switches, firewalls, and other network hardware. Ensure high availability and minimal downtime. 2. Data Administration Manage, back up, and maintain databases and data storage systems. Implement data integrity checks and validation rules. Manage permissions and access rights to ensure only authorized users can access sensitive data. Plan and implement database upgrades and patches. 3. Security & Compliance Enforce data and network security policies. Implement and monitor firewalls, intrusion detection systems (IDS), and antivirus tools. Regularly perform audits to ensure compliance with security standards (e.g., ISO, GDPR, HIPAA). Respond to data breaches or network security incidents. 4. Data Backup & Recovery Design and maintain backup schedules. Test data recovery processes regularly. Restore data in case of accidental deletion or system failure. 5. System Documentation Maintain up-to-date documentation for networks, systems, and data flows. Track changes to network and data configurations. Create user manuals and technical guides. 6. Collaboration and Support Work closely with IT, software development, and cybersecurity teams. Provide support to internal users or clients regarding network/data access. Train staff on best practices for data handling and security. 7. Performance Optimization Analyze system and network performance metrics. Recommend and implement performance tuning and improvements. Monitor capacity and plan for future growth. Key Skills Required: Networking protocols (TCP/IP, DNS, DHCP, etc.) Database management (SQL, Oracle, PostgreSQL, etc.) Firewall and security technologies Data backup and disaster recovery solutions Scripting Familiarity with cloud platforms (AWS, Azure, GCP) is a plus
Posted 1 month ago
9.0 - 12.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Skill required: Chat - Service Desk Non-Voice Support Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 9 to 12 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Analytical skills required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members Years of Experience: 9 to 12 years Vertical Experience – Retail with sales background ( 1 to 2 years ) Span of control – 150 FTE Night shift with brick and mortar setup ( in office ) Roles and Responsibilities: Manage project & client SLAs/KPIs Manage a team of 150 FTE and set of Senior Team Leads /Team Leads Drive employee morale, performance and productivity Manage shrinkages and attrition as per the capacity plan Weekly and Monthly review of performance trends for the span and initiate action plans Mentor and groom direct reportees on goal setting, RCA and coaching methodology Be part of client strategic discussions to plan for way ahead for the business Drive Value Add and cost initiatives Associate Ops Manager will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. He will also be responsible for closing the fault and complaints within SLA s
Posted 1 month ago
7.0 - 10.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Skill required: Chat - Service Desk Non-Voice Support Designation: Customer Contact Comms Specialist Qualifications: Any Graduation Years of Experience: 7 to 10 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Analytical skills required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members Years of Experience: 7 to 10 years Vertical Experience – Retail with sales background ( 1 to 2 years ) Span of control – 75 FTE Night shift with brick and mortar setup ( in office ) Roles and Responsibilities: Manage project & client SLAs/KPIs Manage a team of 75 FTE and set of Team Leaders Drive employee morale, performance and productivity Manage shrinkages and attrition as per the capacity plan Weekly and Monthly review of performance trends for the span and initiate action plans Mentor and groom direct reportees on goal setting, RCA and coaching methodology Be part of client strategic discussions to plan for way ahead for the business Drive Value Add and cost initiatives Senior Team Lead will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. He will also be responsible for closing the fault and complaints within SLA s
Posted 1 month ago
4.0 years
0 Lacs
Gurugram, Haryana, India
On-site
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Working knowledge and hands on experience in three or more of the following technology areas: Intune, Autopilot, Patch Management / Vulnerability Remediation, Application Packaging, Windows Update for Business etc. Intermediate level expertise on Windows 10/11 and configuring Microsoft applications & browsers. Patch management expertise using Windows Update for business/ Auto Patch or any third-party SaaS product like Qualys Patch management. Preferred Skills: Strong understanding and experience in Vulnerability remediation using various tools. Expertise on compliance policies related to windows desktop environments. Basic understanding of security concepts (SSL, PKI, IPsec, VPNs, Firewalls, DMZ, Proxy, and cyber-attacks) is required. Automation skills - PowerShell, Python are preferred. Other programming languages are a plus. Education Qualification and Certifications: Bachelor’s degree in computer science or equivalent area of study. Industry certifications in relevant areas is a plus. ITIL Certification is highly preferred. Minimum 4 years’ experience in IT industry in relevant area. Responsibilities Support the day-to-day business operations for Windows: (HW and Software/ /Autopilot, Intune/ M365/ Mobility) as well as creation of associated operating documentation. Vulnerability remediation/Patch management/Software deployment operations. Follows standard ITIL processes and procedures related to Incident, Change, Problem Management. Work with Security team to ensure system configurations are compliant with security policies and controls standards. Ability to deal with ambiguity and drive clarity and actions Ability to summarize complex technical and business issues to the appropriate audience (technical & non-technical) Analyse metrics, logs, and system alarms to troubleshoot issues and perform preventative maintenance. Facilitate major incidents/ outage restoration calls to access application impact, notify the business, and restore system issues. Effectively and independently take on and manage tasks / work inside multiple projects simultaneously. Ensure availability outside standard working hours to foster collaboration with offshore partners. About The Team The Digital Workplace Services Operations Team works at the highest systems level to provide expert advice and counsel to users, management and IT project teams for systems of the most complex nature (typically crossing function/location lines). Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Posted 1 month ago
2.0 years
0 Lacs
New Delhi, Delhi, India
On-site
Kroll’s Alternative Asset Advisory practice is seeking an Analyst to join a growing team of financial instruments experts that assist our clients with the valuation and modelling of complex financial instruments. Our quantitative analytics professionals work with FinTech companies, hedge funds, private equity funds, credit funds, and corporate finance groups to provide valuation clarity over derivatives and illiquid financial instruments which require advanced programming and financial modelling. We are growing our quantitative technology team with engineers who have deep knowledge of financial analysis and enjoy automating analytic process while building complex, scalable analytic tools so that they reach high performance and reliability. We are seeking an Analyst to leverage advanced analytical tools and mathematical processes in support of this high-growth team’s robust asset class expertise. Day-to-day Responsibilities Working with an experienced team including developers, quantitative analysts and modeler to reconcile data with information sourced across multiple types of files and dates Deep understanding of the data generated by loan servicing to be able to determine issues in reconciliation (examples include understanding payment settlement timing, payment failure, loan status changes) Ability to write code and/or queries to automate the reconciliation process Writing technical reports and delivering analyses to help valuation team understand issues in reconciliation, and reaching out to clients to request updated data if issues are material enough to require immediate resolution Working closely with valuation team on various valuation projects. Essential Traits Bachelors, Master’s, or PhD in Finance, Mathematics, Statistics, or a related quantitative discipline 2+ years of professional experience in financial industry (Fewer years of relevant experience will be considered for candidates with higher academic qualifications, such as a PhD or a second Master’s degree) Experience working with large datasets with SQL Strong analytical and problem-solving skills, as well as strong verbal and written communication skills Comfortable to analyse data in various formats and hands on experience in data analysis Experience in one or more of the following areas is beneficial: Modelling experience with Excel Experience with statistical modelling tools, e.g. Python & Pandas or R. About Kroll Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll. In order to be considered for a position, you must formally apply via careers.kroll.com . Kroll is committed to equal opportunity and diversity, and recruits people based on merit
Posted 1 month ago
3.0 years
0 Lacs
Chandigarh, India
On-site
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life HQ- Chandigarh, EBD : AOP - 500K : Coverage Chandigarh Tricity with Haryana Responsibilities may include the following and other duties may be assigned. Promotes and sells Medtronic's products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets. Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals. Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic's products and/or services. Promotes and establishes education of the company's products and/or services. Conducts market research including customers and competitors activities. Implements market development plans/strategies and changes as needed. Communicates customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing. SALES PROFESSIONAL CAREER STREAM: Typically sales professional individual contributors with direct sales responsibilities. May direct the work of other lower level sales professionals or manage sales processes and / or accounts involving multiple team members. The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales. DIFFERENTIATING FACTORS Autonomy: Established and productive sales professional managing multiple small to mid-size accounts. Sells products and/or services to a group of clients and identifies new and potential customers. Works independently with general supervision . Builds relationships. Organizational Impact: Works to achieve individual sales targets within product area and/or account by selling products/ services, developing new accounts and/or expanding existing accounts. Has a direct impact on achieving department’s sales results. May help to set objectives or goals for individual or team accounts . Works on larger, moderately complex accounts or have a small or medium-sized quota/territory. Understands market landscape, marketing and pricing structure, more influence on pricing structures. Works with sales, marketing and finance to structure complex contracts. Innovation and Complexity: Makes adjustments or recommends enhancements in sales processes to solve problems or improve effectiveness of job area. Recommends changes in account tactics to achieve sales goals . Exercises judgment within defined procedures and practices to determine appropriate action. Communication and Influence: May influence parties within own job function at an operational level. Obtains or provides information requiring some explanation or interpretation . Communicates with external customers and / or vendors, involving negotiation and / or presentations in order to manage relationships and close sales. Leadership and Talent Management: Normally receives general instructions on routine work, detailed instructions on new projects or assignments. May provide guidance and assistance to entry level sales professionals and / or support employees. Required Knowledge and Experience: Requires practical knowledge gained through experience of sales techniques and job area typically obtained through education combined with sales experience. Developing professional expertise, applies company policies and procedures to resolve a variety of issues . A Bachelor’s degree-B.sc/B.Pharma/B.tech/B.E/BCA AND a minimum of 3-7 years of relevant work experience in the healthcare field. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here
Posted 1 month ago
0.0 - 2.0 years
0 Lacs
New Delhi, Delhi, India
On-site
Kroll provides clients with Valuation Advisory Services, Corporate Finance, Governance Risk Investigations & Disputes and Cyber Risk operational support services to the firm’s subsidiaries across the globe. The Global Business Solutions (GBS) – Portfolio Valuations Advisory Services teams in India operates as an extension of our global offices and works very closely with their counterparts in the US and EMEA on diverse nature of valuation engagements across industries. Kroll Portfolio Valuation practice specializes in assisting clients with the valuation of alternative investments, specifically securities and positions for which there are no "active market" quotations such as illiquid securities for hedge funds, private equity funds, business development corporations and fund of funds. Kroll team is looking for consultant who will be involved in providing support to our global valuation practice. The opportunity is ideal for professionals who are interested in learning global best practices, tools and techniques by working on valuation engagements for global clients. We are looking for Analyst’s who will be involved in providing support to our global portfolio valuation practice. The opportunity is ideal for professionals who are interested in learning best practices, tools and techniques by working on valuation engagements for our clients. Day-to-day Responsibilities Building long-term client relationships through exceptional client service including a deep understanding of the client and their needs, exceptional responsiveness, and the delivery of the highest quality service and work product Developing deep technical strength in the valuation of alternative assets, serving as a firm resource for that expertise and sharing that knowledge through training and mentoring Managing client engagements from day-to-day interaction with the client through to staffing and managing the resources and work plan through to timely completion Individuals will be assigned a wide variety of projects and given as much responsibility as their experience and capabilities permit Project management including client interviewing, engagement economics, team management, report writing, research and tracking market and industry information Model building and reviewing - DCF models, comparable company models, stock option models, financial instrument, and loan valuations Writing industry reports on emerging sectors and coverage reports on valuation of global Unicorns in the emerging sectors Essential Traits Minimum of 0-2 years of valuation-related work experience in financial services CA, Master's degree in Finance, Accounting or Economics or equivalent thereof (e.g., CFA); or MBA from an accredited college/university Proven technical skills, proven analytical and problem-solving skills Demonstrated leadership experience including managing and developing client relationships as well as mentoring and developing staff Demonstrated verbal and written communication skills, comfortable speaking with senior management and in front of an audience Ability to manage confidential, sensitive information About Kroll Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll. In order to be considered for a position, you must formally apply via careers.kroll.com . Kroll is committed to equal opportunity and diversity, and recruits people based on merit
Posted 1 month ago
0.0 - 2.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Kroll provides clients with Valuation Advisory Services, Corporate Finance, Governance Risk Investigations & Disputes and Cyber Risk operational support services to the firm’s subsidiaries across the globe. The Global Business Solutions (GBS) – Portfolio Valuations Advisory Services teams in India operates as an extension of our global offices and works very closely with their counterparts in the US and EMEA on diverse nature of valuation engagements across industries. Kroll Portfolio Valuation practice specializes in assisting clients with the valuation of alternative investments, specifically securities and positions for which there are no "active market" quotations such as illiquid securities for hedge funds, private equity funds, business development corporations and fund of funds. Kroll team is looking for consultant who will be involved in providing support to our global valuation practice. The opportunity is ideal for professionals who are interested in learning global best practices, tools and techniques by working on valuation engagements for global clients. We are looking for Analyst’s who will be involved in providing support to our global portfolio valuation practice. The opportunity is ideal for professionals who are interested in learning best practices, tools and techniques by working on valuation engagements for our clients. Day-to-day Responsibilities Building long-term client relationships through exceptional client service including a deep understanding of the client and their needs, exceptional responsiveness, and the delivery of the highest quality service and work product Developing deep technical strength in the valuation of alternative assets, serving as a firm resource for that expertise and sharing that knowledge through training and mentoring Managing client engagements from day-to-day interaction with the client through to staffing and managing the resources and work plan through to timely completion Individuals will be assigned a wide variety of projects and given as much responsibility as their experience and capabilities permit Project management including client interviewing, engagement economics, team management, report writing, research and tracking market and industry information Model building and reviewing - DCF models, comparable company models, stock option models, financial instrument, and loan valuations Writing industry reports on emerging sectors and coverage reports on valuation of global Unicorns in the emerging sectors Essential Traits Minimum of 0-2 years of valuation-related work experience in financial services CA, Master's degree in Finance, Accounting or Economics or equivalent thereof (e.g., CFA); or MBA from an accredited college/university Proven technical skills, proven analytical and problem-solving skills Demonstrated leadership experience including managing and developing client relationships as well as mentoring and developing staff Demonstrated verbal and written communication skills, comfortable speaking with senior management and in front of an audience Ability to manage confidential, sensitive information About Kroll Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll. In order to be considered for a position, you must formally apply via careers.kroll.com . Kroll is committed to equal opportunity and diversity, and recruits people based on merit
Posted 1 month ago
3.0 years
0 Lacs
Ahmedabad, Gujarat, India
On-site
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Responsibilities may include the following and other duties may be assigned. Promotes and sells Medtronic's products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets. Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals. Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic's products and/or services. Promotes and establishes education of the company's products and/or services. Conducts market research including customers and competitors activities. Implements market development plans/strategies and changes as needed. Communicates customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing. SALES PROFESSIONAL CAREER STREAM: Typically sales professional individual contributors with direct sales responsibilities. May direct the work of other lower level sales professionals or manage sales processes and / or accounts involving multiple team members. The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales. DIFFERENTIATING FACTORS Autonomy: Established and productive sales professional managing multiple small to mid-size accounts. Sells products and/or services to a group of clients and identifies new and potential customers. Works independently with general supervision . Builds relationships. Organizational Impact: Works to achieve individual sales targets within product area and/or account by selling products/ services, developing new accounts and/or expanding existing accounts. Has a direct impact on achieving department’s sales results. May help to set objectives or goals for individual or team accounts . Works on larger, moderately complex accounts or have a small or medium-sized quota/territory. Understands market landscape, marketing and pricing structure, more influence on pricing structures. Works with sales, marketing and finance to structure complex contracts. Innovation and Complexity: Makes adjustments or recommends enhancements in sales processes to solve problems or improve effectiveness of job area. Recommends changes in account tactics to achieve sales goals . Exercises judgment within defined procedures and practices to determine appropriate action. Communication and Influence: May influence parties within own job function at an operational level. Obtains or provides information requiring some explanation or interpretation . Communicates with external customers and / or vendors, involving negotiation and / or presentations in order to manage relationships and close sales. Leadership and Talent Management: Normally receives general instructions on routine work, detailed instructions on new projects or assignments. May provide guidance and assistance to entry level sales professionals and / or support employees. Required Knowledge and Experience: Requires practical knowledge gained through experience of sales techniques and job area typically obtained through education combined with sales experience. Developing professional expertise, applies company policies and procedures to resolve a variety of issues . Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. 214.2(h)( 4)(iii)(A) and minimum of 3 years of relevant experience and working knowledge of company products and services. In Sri Lanka a GCE Advance level and a minimum 7 years of work experience in the healthcare industry, or A Bachelor’s degree AND a minimum of 3 years of relevant work experience in the healthcare field. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here
Posted 1 month ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Description This role is for ON-SITE. Candidate has to come office all 6 days (Mon- Sat). Key Responsibilities Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor. Responsibilities Competencies: Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Develops talent - Developing people to meet both their career goals and the organization’s goals. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair. Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications Apprentice Trained Engine Technician (Preferred) Vocational diploma from relevant technical institution Locally valid driving permit This position may require licensing for compliance with export controls or sanctions regulations. Experience Basic level field service work experience Intermediate level knowledge of and/or experience with engine products Customer service experience Qualifications Skills Required:- Safety : safety compliance to adhere as per the guideline service : Need to travel to site and carry out the PM, Breakdown activity KPI : Service KPI to be adhere
Posted 1 month ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 1 month ago
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