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Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts

We are the Windows Servicing and Delivery (WSD) organization, our core mission is to keep customers protected and productive by delivering seamless and timely Windows updates to our customers in existing and future versions of Windows. This work demands solving complex challenges in the Windows operating systems and building mission-critical services and infrastructure. In addition to updates, we empower commercial and enterprise customers with products and solutions to deploy and secure their devices effectively. We are looking for a highly motivated Software Engineering Leader to join our mission. In this role, you will lead design and develop of highly scalable, reliable software solutions in Windows. You will also be responsible for keeping our customer base secure, improving the reliability of the platform, addressing customer reported issues, building data insights, and developing features to light up new scenarios and devices in the Windows ecosystem. As a member of the team, you will act as a Designated Responsible Individual (DRI) in an on-call rotation to monitor system/product feature/service for degradation, downtime, or interruptions and gains approval to restore system/product/service for simple problems. We value passion, creativity, agility, accountability and desire to learn new complex technical areas. Our customers are at the heart of everything we do, and delivering exceptional Windows experiences is our top priority. Their excitement fuels our passion for building high-quality solutions. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. If you're excited about building world-class teams, thrive on solving tough problems, and are driven by customer impact, we’d love to hear from you. Responsibilities Modeling, coaching, and caring for employees and peers, helping everyone bring their best self to work and continue to grow in their careers, as you grow in yours. Promote cross group collaboration, working across boundaries and building partnerships with stakeholder teams to achieve consensus and best customer outcome. Delivery of technical solutions with an appropriate balance of risk taking and prioritization – taking projects from ideation to results, with high quality. Design, develop, and operationalize the deployment of complex, enterprise-grade solutions. Reproducing, debugging and fixing customer-reported problems. Crafting high-quality, bug-free fixes with minimum application compatibility risk. Add new features to Windows. Lead by example, engage in discussions on the architecture of products or solutions, and apply engineering principles to establish robust and maintainable architecture and designs. Driving engineering improvements and rigor within the team as well as with stakeholders Mentoring junior engineers in the team. Qualifications Required Qualifications: Bachelor's degree in computer science or related technical field 10+ years of professional software development experience in C++ and Windows or related technologies. 3+ years of experience leading software engineering teams. Experience with large scale services architectures and technologies Preferred Qualifications Experience with relevant programming skills in C, C++, C#. Ability to understand unfamiliar code bases, and debug server-side, multi-threaded, and highly scalable applications. Experience in working with Windows system level programming is desirable. Experience with large scale services, architecture and technologies. Experience building solutions with Azure is a plus. Experience with UI and scripting languages is a plus. Proven design and problem-solving skills, with an emphasis on quality and engineering excellence. Demonstrated experience in collaborating with geographically distributed partner teams Proven communication skills, both verbal and written. Demonstrated engineering leadership and experience in building and managing diverse and inclusive teams. Demonstrated experience leading and growing team. #W+DJOBS #wsdjobs #wsdindia #ewdindia #wsd #CIA wsdjobs wsdindia ewdindia wsd CIA Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Senior Software Engineering Manager Hyderabad, Telangana, India Date posted Jul 19, 2025 Job number 1846706 Work site Up to 50% work from home Travel 0-25 % Role type People Manager Profession Software Engineering Discipline Software Engineering Employment type Full-Time Overview We are the Windows Servicing and Delivery (WSD) organization, our core mission is to keep customers protected and productive by delivering seamless and timely Windows updates to our customers in existing and future versions of Windows. This work demands solving complex challenges in the Windows operating systems and building mission-critical services and infrastructure. In addition to updates, we empower commercial and enterprise customers with products and solutions to deploy and secure their devices effectively. We are looking for a highly motivated Software Engineering Leader to join our mission. In this role, you will lead design and develop of highly scalable, reliable software solutions in Windows. You will also be responsible for keeping our customer base secure, improving the reliability of the platform, addressing customer reported issues, building data insights, and developing features to light up new scenarios and devices in the Windows ecosystem. As a member of the team, you will act as a Designated Responsible Individual (DRI) in an on-call rotation to monitor system/product feature/service for degradation, downtime, or interruptions and gains approval to restore system/product/service for simple problems. We value passion, creativity, agility, accountability and desire to learn new complex technical areas. Our customers are at the heart of everything we do, and delivering exceptional Windows experiences is our top priority. Their excitement fuels our passion for building high-quality solutions. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. If you're excited about building world-class teams, thrive on solving tough problems, and are driven by customer impact, we’d love to hear from you. Qualifications Required Qualifications: Bachelor's degree in computer science or related technical field 8+ years of professional software development experience in C++ and Windows or related technologies. 3+ years of experience leading software engineering teams. Experience with large scale services architectures and technologies Preferred Qualifications: Experience in working with Windows system level programming is desirable. Experience building solutions with Azure is a plus (Cosmos DB, Azure Tables, Service Fabric, Logic Apps, Azure Functions, AppInsights, AAD, Pipelines) is a plus Demonstrated engineering leadership and experience in building and managing diverse and inclusive teams. Proven design and problem-solving skills, with an emphasis on quality and engineering excellence. Demonstrated experience leading and growing team Demonstrated experience in collaborating with geographically distributed partner teams Proven communication skills, both verbal and written. Ability to understand unfamiliar code bases, and debug server-side, multi-threaded, and highly scalable applications. Additional Details #wsdjobs #wsdindia #ewdindia #wsd #CIA wsdjobs wsdindia ewdindia wsd CIA Responsibilities Modeling, coaching, and caring for employees and peers, helping everyone bring their best self to work and continue to grow in their careers, as you grow in yours. Promote cross group collaboration, working across boundaries and building partnerships with stakeholder teams to achieve consensus and best customer outcome. Delivery of technical solutions with an appropriate balance of risk taking and prioritization – taking projects from ideation to results, with high quality. Design, develop, and operationalize the deployment of complex, enterprise-grade solutions. Reproducing, debugging and fixing customer-reported problems. Crafting high-quality, bug-free fixes with minimum application compatibility risk. Add new features to Windows. Lead by example, engage in discussions on the architecture of products or solutions, and apply engineering principles to establish robust and maintainable architecture and designs. Driving engineering improvements and rigor within the team as well as with stakeholders. Mentoring junior engineers in the team. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Join us as a Senior Cyber Operations Analyst - Cyber Threat Hunting at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Senior Cyber Operations Analyst - Cyber Threat Hunting you should have experience with: Strong analytic skills. Strong experience in cyber security, especially in threat hunting or incident response. Good knowledge of security toolsets. Prior experience with scripting languages & proficiency in data analysis. Excellent inter-personal skills with experience of briefing, de-briefing and presenting to senior executives and having effective listening skills. Able to communicate effectively, both orally and in writing, with clients, colleagues, and external vendors. Excellent time management and planning skills with experience of working under pressure. Ability to remain organised and able to prioritise multiple incident priorities. Highest standards of personal integrity, professional conduct, and ethics. Incident, problem and change management skills Some Other Highly Valued Skills May Include Familiarity with Financial Services regulatory landscape and related compliance issues Formal accreditation e.g. CompTIA Security +, CISSP Incident response and change management skills You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To monitor the performance of operational controls, implement and manage security controls and consider lessons learnt in order to protect the bank from potential cyber-attacks and respond to threats. Accountabilities Management of security monitoring systems, including intrusive prevention and detection systems, to alert, detect and block potential cyber security incidents, and provide a prompt response to restore normal operations with minimised system damage. Identification of emerging cyber security threats, attack techniques and technologies to detect/prevent incidents, and collaborate with networks and conferences to gain industry knowledge and expertise. Management and analysis of security information and event management systems to collect, correlate and analyse security logs, events and alerts/potential threats. Triage of data loss prevention alerts to identify and prevent sensitive data for being exfiltrated from the banks network. Management of cyber security incidents including remediation & driving to closure. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Job Description As a Storage Engineer for KLDiscovery you will be responsible for coordinating installations, configuring, and maintaining storage systems that support our development, test, and production systems. You will have the opportunity to work in a Hitachi Vantara/Dell/Cisco/Brocade storage environment, and Quantum tape library/Commvault backup technologies. This is a position in a fast-paced global storage and backup environment. Responsibilities Work with in-house tools, backup software and hardware to perform operational archive, destruction, and restore tasks. Maintain archive throughput goals and meet customer SLAs on destruction and restore requests. Perform 1st and 2nd level backup and storage administration support. Triage the support requests and ensure the correct resources are allocated to resolve within the desired service levels. Perform problem resolution in an effective and timely manner in accordance with our SLA’s. Determine and resolve issues as required while working with internal IT teams and external support partners. Execute and maintain the operational procedures for all storage systems. Document results on the execution of the operational procedures. Recording the successful results of the procedures or initiating problem resolution practices when the results are not successful. Research, install, administer, and maintain distributed enterprise technology to ensure maximum availability of mission critical business systems, applications, and data. Meet/exceed established guidelines and business objectives regarding application and data availability. Informal guidelines dictate 99.9% application and data availability for the production infrastructure and user-base. Participate in multiple projects/tasks and follow LT (Legal Technology) - IT project/task procedures. Demonstrate time management and prioritization skills to accommodate dynamic business requirements while managing scheduled activities. Qualifications Bachelor’s degree or associate degree in IT related field; or an equivalent combination of education and experience. At least 4 years’ experience in the IT field and a desire to move into the Storage area. SAN connectivity solutions and best practices. Block level storage technologies including RAID technologies and best practices. NAS technologies and best practices. Backup and restore fundamentals. Windows Server, clustering, and virtualization. Tape libraries, Commvault backups, and Cisco and Brocade fiber channel switches. This position requires the ability to: Work for extended periods of time at a PC or communications equipment. Focus on small details of a task and provide precise work and error-free execution. Read and comprehend technical documents as well as write legible and clear technical documentation. Assess, understand and analyze issues, user impact and troubleshoot. Perform effectively and constructively cope with the stresses inherent to 24x7 business support situations and support a 24x7 production environment. Understand, apply and adhere to all stated security-related practices. Maintain a high level of awareness related to security. Our Cultural Values Entrepreneurs At Heart, We Are a Customer First Team Sharing One Goal And One Vision. We Seek Team Members Who Are Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses Hungry - We all are driven internally to be successful and to continually expand our contribution and impact Smart - We use emotional intelligence when working with one another and with clients Our culture shapes our actions, our products, and the relationships we forge with our customers. Who We Are KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients. Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management. KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500). Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers. KLDiscovery is an Equal Opportunity Employer.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care. Responsibilities may include the following and other duties may be assigned. Promotes and sells Medtronic's Diabetes products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets. Responsible for developing, building, and strengthening long-term relationships with stakeholders including physicians, clinicians, specialists, diabetes educators, health service stakeholders and other non-clinical buyers. Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic's Diabetes products and/or services. Promotes and establishes physician and account education of the company's products and/or services. Conducts market research including customers and competitors activities. Implements market development plans/strategies and changes as needed. Communicates customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing. SALES PROFESSIONAL CAREER STREAM: Typically sales professional individual contributors with direct sales responsibilities. May direct the work of other lower level sales professionals or manage sales processes and / or accounts involving multiple team members. The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales. DIFFERENTIATING FACTORS Autonomy: Entry-level sales professional on one or more individual or team accounts . Sells products and/or services to a group of clients and identifies new and potential customers. Work is closely supervised . Maintains relationships. Organizational Impact: Works to achieve individual sales targets within product area and/or account by selling lower complexity products / services, developing new accounts and/or expanding existing accounts. Has some impact on the overall achievement of sales results for the team. Work typically on smaller, less complex accounts, small quota or territory. Innovation and Complexity: Follows standard sales and business development practices and procedures in analyzing situations or data from which answers can be readily obtained. May recommend changes in account tactics to achieve sales goals . Implements improvements and changes to work processes and procedures. Communication and Influence: Communicates with external customers and / or vendors, involving basic negotiation and / or presentations in order to close sales. Obtains or provides information requiring some explanation or interpretation . Leadership and Talent Management: N / A – Job at this level are focused on self-development. Required Knowledge and Experience: Requires broad knowledge of sales techniques typically gained through education and / or on the job learning. Learns to use professional concepts Applies company policies and procedures to resolve routine issues. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. 214.2(h)( 4)(iii)(A), 0 years of experience required with an introductory knowledge of company products and services. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

Job Description TaskUs is looking for a Wellness and Resiliency Sr. Coach to promote our "Frontline First" approach to ensure our employees are productive, resilient and enjoy coming to work. TaskUs believes that Maintaining happy and healthy employees is essential in what we do. Wellness is a full integration of physical, mental, and spiritual well-being, fueling the body, engaging the mind, and nurturing the spirit. As a People-First Organization, we fully understand the importance of taking a holistic view when considering the well-being of our Employees and we want to offer avenues for all employees to bolster and restore their overall wellbeing. Imagine yourself going to work with one thing on your mind: improving the wellbeing of employees. We're looking for people who are passionate and have the desire to provide coaching interventions to bolster employee resilience, help them reach goals and/or overcome obstacles. Responsibilities Proactively checks-in with Teammates and invites them to individual coaching or group sessions in person, by phone, via email, or video platforms Provides individual and group coaching sessions using prescribed approach, and following the ICF Core Competencies Partners in the creation and implementation of individual action plans of clients Monitors and checks-in with clients at specific times to help them keep track of the achievement of their set goals Schedules and conducts regular and consistent individual and group coaching sessions Creates and organizes confidential client files including intake and session documentation Monitors, collects, and evaluates necessary data to keep track of clients' progress Reports accurate and consistent data by using prescribed tools Assesses for emergency/crisis needs and ensures safety planning with the clients and proper endorsement to mental health professionals Designs and facilitates wellness sessions, outreach programs and activities that support monthly programming and department objectives Leads or co-leads projects or activities assigned by the Manager and/or Director of Wellness and Resiliency Attends activities and completes all development programs and training sessions required Requirements by the department and the company Graduate of a 4-year college course, preferably in Psychology, Social Work, or similar tracks* Minimum 1 year experience in coaching, mentoring or counseling Excellent interpersonal skills High level of discretion and confidentiality Outstanding communication skills, with emphasis on listening skills Above Average fluency in written and spoken English** A strong desire to help others Flexibility to work with shifting hours Proficient in office software applications Preferred Qualifications Experience in and general knowledge of mental health care Certification in Life Coaching Masters Degree in Psychology, Social Work, or similar tracks Licensed Psychologist, Guidance Counselor, or Psychometrician Special Notes For India Post-graduate degree in Psychology (5 years)* Speaks at least 2 Indian languages** TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2507_9543 Posted At: Thu Jul 17 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Skill required: Chat - Service Desk Non-Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Responsible for assisting agents in providing exceptional customer service by resolving customer concerns, issues, requests, and queries according to the scope of work and service level requirements. Comfortable with handing the end to end customer journey, including having multiple skills to handle various types of customer queries, intents, and complexities Maintaining positive customer relationships and ensuring proper documentation, high quality and compliance, notification, escalation, tracking, and follow-up of all incidents focusing on customer contact Sharing expertise with agents via huddles, mentorship, feedback, coaching, process knowledge tests/assessments, calibrations, and floorwalking guidance to improve performance and processes. Handle and investigate customer complaints/escalations, identify and raise process gaps and improvements. Assist agents with customer request/problem identification, resolution, and escalations. Provides and follows defined procedures to accurately resolve issues/concerns. Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention. Acquires and shares information expertise, direction, and goals required for the team to be successful via huddles, mentorship, feedback, coaching, process knowledge tests/assessments, calibrations, and floorwalking guidance to improve performance, customer interactions, and processes. Act as the primary knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation

Job Description At Honeywell, we make a lot of incredible things. But most importantly, we make the future and are looking for people to join our global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realization of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognized for your passion to perform. We are seeking a creative and forward-thinking cybersecurity engineer to develop and enhance cyber security solutions to address unique security challenges in critical infrastructure and industrial businesses. This position is responsible for providing on-site cyber security services associated with industrial Process Control Networks for Honeywell customers in the Oil and Gas; Hydrocarbon Processing; Power Generation; Pulp, Paper & Printing; Continuous Web Solutions; Petrochemicals; Life Sciences; and Metals, Minerals and Mining markets. Services provided include on-site consulting, troubleshooting, network designs, implementation, assessments, and other related tasks as identified. Responsibilities Key Responsibilities: Assume the lead role in assigned projects, ensuring delivery on time, within budget, and to customer satisfaction. Stay technically current with cybersecurity solutions and expand knowledge in designated network disciplines. Maintain relevant cybersecurity certifications such as CCNA, CISSP, GICSP, or similar. Keep abreast of current industry security standards (e.g., IEC-62443, ISO 27000). Build strong relationships with internal and external customers by providing accurate and efficient technical/engineering support. Diagnose problems and provide timely, accurate technical solutions in response to customer inquiries, questions, and issues. Network (VLANs, STP, HSRP, Static routing) config and Troubleshooting, Firewall configuration i.e policies, communication troubleshooting, AD, NMS, SIEM, AV, WSUS, etc Installation, configuration and troubleshooting. Uphold industrial safety awareness through the completion of pertinent safety certifications. Qualifications Basic Qualifications: Bachelor's degree in computer-related fields (e.g., Computer Science, Computer Information Systems, Electronics) or equivalent experience. Cisco Certified Network/Design/Security Professional (at least one certification). GICSP/CISSP Certified Information Systems Security Professional or similar security certification. 5+ years of experience in Networking, endpoint security, and conducting audits/assessments in IT security. 3+ years of experience in Security Projects. 2+ years of experience in Cybersecurity Vulnerability or Risk assessment. 2+ years of experience with Microsoft Active Directory, DNS, WSUS, and Terminal Server. 2+ year of experience in vulnerability scanning and assessments using tools like Nessus and NMAP. Proven experience designing or deploying a minimum of 10 projects leveraging virtualization, preferably VMware. 3+ years of Network Security Experience: Firewalls, ACL, IDS, IPS, SIEM, particularly with Cisco Routers, Switches, or Firewalls. 3+ years of experience with antivirus systems and backup & restore solutions. 3+ years of experience providing network services on customer sites. Excellent written and oral communication skills. Willingness to travel 30-65%. Preferred Qualifications and Experience 3 years’ experience in Operational Technology (OT). IEC-62443 Risk Assessment/Design/Maintenance Certification (at least one). Knowledge of networking protocols including HSRP, STP, RSTP, MSTP, VLAN, 802.1q, IPv4, IPv6, RIPv2, OSPF, EIGRP, DNS, NTP, EtherChannel, FTP, TFTP, and SSH. Awareness of OT cybersecurity best practices and recommendations. Proficiency in preparing functional and detailed design specifications. Ability to work independently. Excellent troubleshooting skills to resolve complex network, application, or system integration issues. About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Be a part of the Medtronic Engineering and Innovation center (MEIC) by applying your skills to the growth and development & sustaining efforts of Medical Devices products at MEIC. As a member of the MEIC team, you will collaborate with the broader Medical Devices engineering team, clinical and commercial teams globally. You will enable design & development of medical devices/products and the associated infrastructure & capability building elements in close conjunction with the Global teams. Responsibilities may include the following and other duties may be assigned Experience in distributed product development, team building skills, talent management, conflict resolution, budget management and global stake holder management are critical to the role. Manage a cross functional (SW, FW, HW, Systems) engineering technical team size of 20 or more. Provide a blend of people management and technical savviness. Should have worked on development of products and on successful delivery of solutions. Deep understanding in product development processes & regulations (IEC 60601, IEC 62304, ISO 13485, ISO 14971) Design controls for medical device development in order to coach and guide the technical leads is expected. Identify the needs and prepare capabilities in the cross functional areas, SW development and verification and validation areas to foster full turnkey solution to the business. Provide a deep understanding of the embedded and application SW development processes (Agile, waterfall methodology) and help establish SW metrics & recommended the processes for the team. Research and maintain solution architecture, technical design, tools and technology stack and related system and drive proof of concept efforts in MEIC. Must be able to support the global team in organic, blended, inorganic product development projects. Support the technology road map of Medical Devices by proactively pitching for technology development and turnkey projects. Support Regional Growth plans and product requirements to boost tailored product for the regions Establish and remain educated on the relevant technology standards (DICOM, HL7, 62304, ISO 11073 etc.) Develop junior members by coaching, empowering, reviewing results, both in technical areas and in “soft” skills. Identify solution knowledge gaps within MEIC in Medical Devices solutions and prepare plans to address them ( strategic alliances and self-managed teams ) The incumbent would work with the project management office at MEIC to ensure that resource forecasts, project metrics are correctly captured and presented to the leadership Frequent interaction with team members from other disciplines, cross functional teams, to understand project requirements and to adhere to project schedules. Possible interaction with clinicians, third-party vendors, manufacturers, and subcontractors. Required Knowledge And Experience Good hands on experience in Linux-based development environments with strong proficiency in C, C++, or Rust. Skilled in contributing to end-to-end software solutions. Knowledgeable in design controls for medical devices (related to CFR 820.30) 510K, IEC 62304 & other relevant standards. Product development experience for local markets (“in country for country) would certainly be a plus. Strong proven capability & track record in developing product applications and strong knowledge in device communication & diagnostics, database systems and latest communication protocols. Hands-on application development (right from requirement analysis to deployment) and management of sizeable teams in FW, HW, & SW application development & verification activities. Strong Leadership expectations traits for mid-level leaders (internal candidates only) Bachelor’s or Master’s degree either in Computer Science, Computer Engineering or Electronics & communication Engineering. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking an Engineering Manager focused on Product Security to lead a dynamic team responsible for developing, implementing, and monitoring security solutions for Medtronic’s cardiac medical devices and infrastructure. This role requires a strategic thinker with strong leadership skills to drive product security initiatives, ensure compliance with regulatory standards, and foster collaboration across various teams. Responsibilities may include the following and other duties may be assigned. Lead and manage a team of engineers and cybersecurity professionals dedicated to product security for cardiac medical devices. Execute a comprehensive Product Security strategy aligned with Medtronic’s cardiac business objectives and regulatory requirements. Collaborate with cross-functional global teams (R&D, quality assurance, and regulatory affairs) to integrate security practices throughout the product lifecycle. Oversee the identification and remediation of vulnerabilities, ensuring timely and effective incident response. Establish and maintain security standards, frameworks, and best practices for product development and deployment. Monitor industry trends and emerging technologies to inform security strategies and practices. Communicate complex security concepts clearly to diverse stakeholders, including executive leadership, customers, and regulatory bodies. Foster a culture of security awareness and continuous improvement within the team and across the organization. Manage project timelines, budgets, and resources to ensure successful delivery of product security initiatives. Drive best-in-class Product Security design for new cardiac product development, and released products, ensuring scalable and risk-mitigated designs. Execute risk-based security assessment processes and implement them across product efforts. Build and sustain a product security team capable of assessing and testing new and released cardiac products that transcend technology (ex. embedded, mobile, web application…) Required Knowledge and Experience: Bachelor’s degree in engineering, Computer Science, or a related field; advanced degree preferred. Minimum of 15+ years of experience in engineering or cybersecurity roles. Proven expertise in product security, particularly in medical device or other highly regulated industries. Strong understanding of cybersecurity principles, risk management processes, and regulatory requirements for medical devices. Demonstrated ability to lead and develop high-performing teams, fostering collaboration and innovation. Excellent communication and interpersonal skills to build relationships with internal and external stakeholders. Desirable Qualifications: CISSP, OSCP or similar cybersecurity certifications. Experience with IoT devices, embedded, mobile, cloud security, and data protection architectures. Familiarity with security incident management and operations center (SOC) practices. Knowledge of national and international laws related to medical device cybersecurity. Experience in healthcare or other heavily regulated industries. Understanding compliance with FDA, GDPR, EUMDR, and other international regulations. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Responsibilities may include the following and other duties may be assigned. Promotes and sells Medtronic's products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets. Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals. Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic's products and/or services. Promotes and establishes education of the company's products and/or services. Conducts market research including customers and competitors activities. Implements market development plans/strategies and changes as needed. Communicates customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing. SALES PROFESSIONAL CAREER STREAM: Typically sales professional individual contributors with direct sales responsibilities. May direct the work of other lower level sales professionals or manage sales processes and / or accounts involving multiple team members. The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales. DIFFERENTIATING FACTORS Autonomy: Established and productive sales professional managing multiple small to mid-size accounts. Sells products and/or services to a group of clients and identifies new and potential customers. Works independently with general supervision . Builds relationships. Organizational Impact: Works to achieve individual sales targets within product area and/or account by selling products/ services, developing new accounts and/or expanding existing accounts. Has a direct impact on achieving department’s sales results. May help to set objectives or goals for individual or team accounts . Works on larger, moderately complex accounts or have a small or medium-sized quota/territory. Understands market landscape, marketing and pricing structure, more influence on pricing structures. Works with sales, marketing and finance to structure complex contracts. Innovation and Complexity: Makes adjustments or recommends enhancements in sales processes to solve problems or improve effectiveness of job area. Recommends changes in account tactics to achieve sales goals . Exercises judgment within defined procedures and practices to determine appropriate action. Communication and Influence: May influence parties within own job function at an operational level. Obtains or provides information requiring some explanation or interpretation . Communicates with external customers and / or vendors, involving negotiation and / or presentations in order to manage relationships and close sales. Leadership and Talent Management: Normally receives general instructions on routine work, detailed instructions on new projects or assignments. May provide guidance and assistance to entry level sales professionals and / or support employees. Required Knowledge and Experience: Requires practical knowledge gained through experience of sales techniques and job area typically obtained through education combined with sales experience. Developing professional expertise, applies company policies and procedures to resolve a variety of issues . Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. 214.2(h)( 4)(iii)(A) and minimum of 3 years of relevant experience and working knowledge of company products and services. In Sri Lanka a GCE Advance level and a minimum 7 years of work experience in the healthcare industry, or A Bachelor’s degree AND a minimum of 3 years of relevant work experience in the healthcare field. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

Job Description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Install, configure and manage middleware components including Apache Tomcat, oracle WebLogic, NGINX, and related technologies in both cloud and on-prem environments. Monitor and tune middleware performance, identifying bottlenecks and resolving issues to ensure high availability and optimal throughput. Deploy and manage enterprise applications on middleware platforms, coordinating with development and global infrastructure teams. Perform troubleshooting and root cause analysis for production incidents and performance issues across the middleware layer. Maintain and support SSL/TLS certificates, reverse proxies, load balancers, and secure configurations in line with security best practices Implement and maintain automation scripts (Bash, Python, Ansible, etc) for deployment, monitoring and configuration management. Collaborate with DevOps and cloud teams to enable CI/CD pipelines and infrastructure-as-a-code for middleware deployments. Work Closely with application teams to design hosting architectures that align with non-functional requirements (availability, scalability, security). Maintain detailed runbooks, deployment documentation and changes logs for all middleware environments. Participate in and support disaster recovery (DR) testing, patching upgrades and backup/restore procedures. Ensure compliance with ITIL processes including change, incident, and problem management workflows. Provide on-call support for critical issues and participate in a shared L2/L3 rotation. Evaluate and implement new middleware tools and technologies as part of continuous improvement and modernization efforts. Proactively manage log and monitoring integrations (e.g. with Splunk, AppDynamics, Prometheus) for observability and alerting. Represent the middleware function in technical forums, architecture reviews and project planning meetings. Requirements To be successful in this role, you should meet the following requirements: A minimum of 10+ years' of hands on experience on Apache Tomcat, Weblogic, NGINX (Equivalent) Working knowledge of Linux, shell scripting, and network fundamentals . Experience in Java-based application deployments and JVM Tuning Familiarity with containers (Docker, Kubernetes) is a plus. Exposure to cloud platforms (AWS, GCP) preferred Strong communication and cross-functional skills. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSDI

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Any Graduation

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Responsibilities may include the following and other duties may be assigned. To gain market share and grow market in the Cardiac Ablation Business by promoting, selling, and servicing Medtronic's Cardiac Ablation Solutions’ products within assigned territory. Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals. Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic's products and/or services. Promotes and establishes education of the company's products and/or services. Conducts market research including customers and competitors activities. Implements market development plans/strategies and changes as needed. SALES PROFESSIONAL CAREER STREAM: Typically sales professional individual contributors with direct sales responsibilities. May direct the work of other lower level sales professionals or manage sales processes and / or accounts involving multiple team members. The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales. DIFFERENTIATING FACTORS Autonomy: Seasoned sales professional managing large accounts involving multiple team members. Secures and maintains product distributions and/or services, and maintains effective agreements. Works independently with limited supervision. Builds a network of relationships. Organizational Impact: Works to achieve individual sales targets and execute on sales plans by developing new accounts and/or expanding existing accounts, expanding market presence, and building strong client base. Has significant impact on achieving department’s sales results and may contribute to the development of goals for the department and planning efforts. Works on one or more large accounts, involving multiple team members. Drives adoption and penetration in accounts. Innovation and Complexity: Makes improvements of sales processes, and tools to enhance performance of the job area. Recommends changes in account strategy and tactics to achieve sales goals . Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Communication and Influence: Influences internal contacts (within the job area) and external suppliers, customers and / or vendors regarding policy, practices and procedures. Communicates with external suppliers, customers and / or vendors, involving advanced negotiation and / or presentations in order to manage relationships and close sales. Leadership and Talent Management: Normally receives little instruction on day-to-day work, general instructions on new assignment. May be responsible for providing guidance, coaching and training to other sales professionals and / or support employees. May manage large accounts at this level, requiring responsibility for the delegation of work and the review of others' work product . Required Knowledge and Experience: Requires advanced knowledge of job area typically obtained through education combined with broad sales experience. Career-level Sales Representatives, Who Are Fully Qualified, Experienced Professionals. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. 214.2(h)( 4)(iii)(A) and minimum of 5 years of relevant experience and complete knowledge of company products and services . Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Responsibilities may include the following and other duties may be assigned. Leads or leverages cross functional teams to evaluate, develop and manage projects for key business processes. Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management. Reviews status of projects and budgets; manages schedules and prepares status reports. Monitors the project from initiation through delivery. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients. PROGRAM MANAGEMENT CAREER STREAM: Program Managers and Directors focus on tactical, operational activities for a major program with broad or ongoing impact. Levels within the program management career stream typically accomplish program objectives through matrixed employee teams and / or vendors who are not direct reports but for which the incumbent has direct accountability to lead. The majority of time is spent overseeing their area of responsibility, managing program/team performance, communicating project and operational developments, planning, prioritizing and / or directing the responsibilities of program team members. Goal achievement is typically accomplished through performance of program team members. DIFFERENTIATING FACTORS Autonomy: Manages one or more small-scale, developed or mature programs with well-defined program plans and delivery methodologies. Is accountable for overall program process, performance, and customer satisfaction. Organizational Impact: Provides input to establishing program objectives, timelines, milestones, and budgets . Recommends new policies and procedures that affect program management. May have budget accountability for one or more programs. Program decisions are generally made only after consultation with higher level management. Innovation and Complexity: Problems faced are difficult, and require detailed information gathering, analysis and investigation to understand the problem. Problems typically impact multiple workstreams, departments or specialties . Modifies programs management processes to improve program. Communication and Influence: Communicates and leads meetings with internal and external customers and vendors, conducts briefings to higher level management team. Solves issues through information exchange, influence and active persuasion without direct exercise of command to gain cooperation of other parties on program execution plans. Leadership and Talent Management: Leads, directs and reviews the work of a team of professionals and/or vendors who exercise latitude and independence in their assignments. Direct involvement in daily tasks necessary for successful program execution. Not directly responsible for hire or fire decisions and people management. Required Knowledge and Experience: Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. 214.2(h)( 4)(iii)(A) and minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

Job Description Primary Skills - FC-T-UBS-Oracle, PL/SQL, D2k Forms and very good knowledge of FLEXCUBE UBS Core, DDA , FX, MM and Loan modules Candidate should have hands-on Development, Implementation and / or production support experience with any Core Banking product, ideally Oracle Flexcube UBS Sound Oracle DB, Oracle SQL, PL/SQL, D2K, JavaScript, XML, basic Unix shell scripting; Hands on Expertise in Deployments, Backup/Restore Operations and Source Control tools Hands on Expertise in Microsoft Office tools including Word, Excel Good Communication, Presentation and Client Facing skills Secondary Skills - Working knowledge of Oracle development tools, WebLogic server deployments, Oracle Database Functional knowledge of banking systems. Experience on development and implementation of Interfaces, Batch operations, Trouble shooting and resolution of issues encountered in Testing cycles. Good Problem solving skills Good Team handling skills Responsibilities Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack. Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Job Description Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers. Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. 7-10 years Enterprise implementation experience, IT Service management, Project management or Account Management experience and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable. Career Level - IC4 Responsibilities Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Advanced Customer Services has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc. Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure. Understanding of Technical architecture, operating systems and network. Strong understanding of Incident Management process in a production IT Environment and IT Operations. Good understanding of Problem Management, Change Management and Event Management processes. Demonstrated knowledge of incident management practices, activities, techniques, and tools within a large, complex organization preferably in Infrastructure areas. Demonstrated ability to effectively coordinate resolution efforts for escalated issues. Good understanding of the business impacts of critical situations. Demonstrated ability to effectively communicate at the technical and business management level. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies & problem-solving skills. Strong organization skills, detail oriented & communication skills. . University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Your Qualifications: The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must. The role will be based in Bangalore / Hyderabad / Delhi. Your Responsibilities: Key tasks include, but are not limited to, the following: SCOPE: Manage service delivery activities for customer’s diversified set of Oracle Products deployed on Cloud & On-Premises. Represent as a single point of contact between customer & Oracle. Manage the service delivery through virtual team of resources. Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy. Work on improvement initiatives as required ACCOUNTABILITIES: Review existing services & contracts and understand the scope thoroughly. Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to ACS standards. Deliver regular business and operational reviews to key business stakeholders. Implement Service Improvement policy and processes. Manage and co-ordinate changes in customer environments per customer strategy. RESPONSIBILITIES: To restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. Coordinate all activities required to lead significant incidents in compliance with SLAs and OLAs. Serve as an escalation point of contact with the primary focus on restoring the services. Facilitate the outage calls and ensure that all the required resources are engaged to work a Major Incident. Ensuring that effective communication is maintained with the Executives, Business Leadership during an incident. Analyze data and prepare reports in support of periodic service reviews, including operational metrics and service level reports Coordinating the resolution of incident by participating in the interaction with multiple customer groups and representing Production Operations Incident management in a series of daily forums to report status and receive feedback on operational handling/issues About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Company Description Celcius Logistics Solutions Pvt Ltd is India's first and only asset-light cold chain marketplace, offering a web and app-based SaaS platform that brings the entire cold chain network online. Our platform enables seamless connections between transporters and manufacturers of perishable products, serving key sectors like dairy, pharmaceuticals, fresh agro produce, and frozen products. We provide comprehensive network monitoring and booking capabilities for reefer vehicle loads and cold storage space across India. With over 3,500 registered reefer trucks and 100+ cold storage facilities, we are revolutionizing the cold chain industry in India. Role Description We are looking for a Senior Database Administrator (DBA) to lead the design, implementation, and management of high-performance, highly available database systems. This role is critical to support real-time data ingestion, processing, and storage for our vehicle telemetry platforms. You will be responsible for ensuring 24/7 database availability, optimizing performance for millions of transactions per day, and enabling scalability for future growth. Key Responsibilities: Design and implement fault-tolerant, highly available database architectures. Manage clustering, replication, and automated failover systems. Ensure zero-downtime during updates, scaling, and maintenance. Monitor and optimize database performance and query efficiency. Tune database configurations for peak performance under load. Implement caching and indexing strategies. Design data models for real-time telemetry ingestion. Implement partitioning, sharding, and retention policies. Ensure data consistency, archival, and lifecycle management. Set up and enforce database access controls and encryption. Perform regular security audits and comply with data regulations. Implement backup, disaster recovery, and restore procedures. Qualifications 10+ years as a hands-on DBA managing production databases Experience handling high-volume, real-time data (ideally telemetry or IoT) Familiarity with microservices-based architectures Proven track record in implementing high-availability and disaster recovery solutions Advanced knowledge of enterprise RDBMS (Oracle, PostgreSQL, MongoDB, etc.) Experience with time-series and geospatial data Hands-on experience with clustering, sharding, and replication Expertise in performance tuning and query optimization Proficiency in database automation and monitoring tools Strong scripting skills (Python, Shell, etc.)

Job Description Primary Skills - FC-T-UBS-Oracle, PL/SQL, D2k Forms and very good knowledge of FLEXCUBE UBS Core, DDA , FX, MM and Loan modules Candidate should have hands-on Development, Implementation and / or production support experience with any Core Banking product, ideally Oracle Flexcube UBS Sound Oracle DB, Oracle SQL, PL/SQL, D2K, JavaScript, XML, basic Unix shell scripting; Hands on Expertise in Deployments, Backup/Restore Operations and Source Control tools Hands on Expertise in Microsoft Office tools including Word, Excel Good Communication, Presentation and Client Facing skills Secondary Skills - Working knowledge of Oracle development tools, WebLogic server deployments, Oracle Database Functional knowledge of banking systems. Experience on development and implementation of Interfaces, Batch operations, Trouble shooting and resolution of issues encountered in Testing cycles. Good Problem solving skills Good Team handling skills Responsibilities Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack. Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Location : Pune About Team & About Role As a Senior Software Engineer(SSE) in the Continuous Product Delivery (CPD) team, you will play a key role in providing long-term stability and last-mile delight to our customers. You will lead a small team of engineers and work closely with the core engineering team and product and support organization. You will work across Rubrik releases on our data backup & management offering. You are expected to develop a strong understanding of our product and engineering architecture, such as our distributed job framework, data lifecycle management, filesystem, and metadata store. Within CPD, you will work closely with the Platform and Systems Engineering team at Rubrik. The mission of this team is to develop a highly reliable, secure, scalable, and performant software-defined platform that radically simplifies building, deploying, and managing physical and virtual appliances on-premise and in the cloud. Rubrik CPD - SEs are self-starters, driven, and can manage themselves. We believe in giving engineers responsibility, not tasks. Our goal is to motivate and challenge you to do your best work by empowering you to make your own decisions. To do that, we have a very transparent structure that gives people the freedom to exercise judgment, even in critical scenarios. This develops more capable engineers and keeps everyone engaged and happy, ultimately leading to customer delight. Key Responsibilities Ownership of features, including design, implementation, and testing Design and develop infrastructure services and processes for regularly performing Linux kernel and Ubuntu OS upgrades. Diagnose and resolve problems in complex customer environments Develop and maintain code written in Python and/or Scala, where required. Troubleshoot complex software problems in a timely and accurate manner. Collaborate with cross-functional teams to define, design, and ship new features. Write and maintain technical documentation for software systems and applications. Participate in code reviews and ensure adherence to coding standards. Continuously improve software quality through process improvement initiatives. Keep up-to-date with emerging trends in software development. About You BTech/MTech/PhD in Computer Science 6-10 years of software development experience on Linux, preferably in Platform/Systems/Kernel or Networking domain Strong fundamentals in data structures, algorithms, and distributed systems design Solid grasp of major Linux distributions, such as Ubuntu Strong background in Systems Programming Expertise in debugging and troubleshooting performance and system-level issues Good experience with performing Linux kernel upgrades or equivalent and kernel debugging Excellent troubleshooting, problem-solving, and analytical skills. Strong communication skills and ability to work in a team environment. Proficient in a scripting language and either C++, Java, or Scala Large distributed systems design and development experience is preferred Knowledge of Storage, Filesystems, or Data Protection technologies is a plus Join Us in Securing the World's Data Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked. Linkedin | X (formerly Twitter) | Instagram | Rubrik.com Inclusion @ Rubrik At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture: Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. Equal Opportunity Employer/Veterans/Disabled Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. EEO IS THE LAW NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

Entity: Technology Job Family Group: IT&S Group Job Description: A results-oriented Senior Architect with a proven track record of delivering end-to-end cloud solutions across infrastructure, data, DevOps, and AI domains. Skilled in architecting, implementing, and governing secure, scalable, and high-performing Azure architectures that align with both technical requirements and business objectives. Brings deep expertise in Azure IaaS and PaaS services, DevOps automation using Azure DevOps, and AI integration through Azure OpenAI and Copilot Studio, enabling intelligent, modern, and future-ready enterprise solutions. Expertise spans Azure infrastructure management, CI/CD automation, Infrastructure as Code (ARM), Azure Data Factory (ADF) pipelines, and enterprise AI adoption. Demonstrated ability to build and support scalable, secure, and cost-optimized Azure environments aligned with governance and compliance standards. Strong background in SQL Server administration—handling deployment, upgrades (in-place and side-by-side), performance tuning, backup/restore strategies, high availability, and security hardening both on Azure VMs and PaaS SQL offerings. Experienced in migrating databases across environments using native tools, scripting, and automation workflows. Combines deep cloud expertise with solid development and scripting skills (PowerShell) to enable automation, integration, and operational excellence. Adept at collaborating with cross-functional teams, mentoring junior engineers, and aligning technical solutions with evolving business goals. Key Accountabilities Design and manage scalable, secure, and highly available Azure infrastructure environments. Implement and maintain Azure IaaS resources such as Virtual Machines, NSGs, Load Balancers, VNETs, VPN Gateways, and ExpressRoute. Perform cost optimization, monitoring, backup/recovery, patching, and capacity planning. Implement governance using Azure Policies, RBAC, and Management Groups. Design and configure Azure PaaS services like Azure App Services, Azure SQL, Azure Web Apps, Azure Functions, Storage Accounts, Key Vault, Logic Apps, and Ensure high availability and DR strategies for PaaS components. Design multi-tier, cloud-native application architectures on Azure.Troubleshoot PaaS performance and availability issues. Integrate Azure OpenAI capabilities into applications and business workflows Develop use cases such as chatbot assistants, intelligent search, summarization, document Q&A, etc. Leverage Copilot Studio to build and deploy enterprise AI copilots integrated with data sources. Ensure responsible AI and compliance alignment. Design and manage data pipelines and orchestrations in ADF for ETL/ELT processes. Integrate with Azure Data Lake, Azure SQL, Blob Storage, and on-prem data sources. Build and manage CI/CD pipelines using Azure DevOps Automate infrastructure deployment using ARM templates Configure and manage release gates, approvals, secrets, and environments. Implement Infrastructure as Code (IaC) and GitOps best practices. Implement identity management using Azure AD, MFA, Conditional Access. Manage secrets using Azure Key Vault, secure access via Managed Identities. Develop reusable and parameterized ARM templates modules for consistent deployments. Maintain template versioning using Git repositories. Use templates in Azure DevOps pipelines and automate deployment validations. Align templates with security and compliance baselines (e.g., Azure Landing Zones). Collaborate with architects, developers, data engineers, and security teams to design solutions. Lead technical discussions and present solutions to stakeholders. Mentor junior engineers and conduct code reviews. Stay updated with Azure roadmap, and guide on service adoption. Essential Education Bachelor's (or higher) degree from a recognized institute of higher learning, ideally focused in Computer Science, MIS/IT, or other STEM related subjects. Essential Experience And Job Requirements Technical capability: Primary Skills: Azure IaaS, PaaS & Core Services Azure OpenAI / Copilot Studio SQL Server & Azure Data Factory (ADF) Secondary Skills: Security & Governance Monitoring & Observability DevOps & CI/CD Business capability: Service Delivery & Management Domain expertise – Legal and Ethics & Compliance Leadership and EQ: For those in team leadership positions (whether activity or line management) Always getting the basics right, from quality development conversations to recognition and ongoing performance feedback. Has the ability to develop, coach, mentor and inspire others. Ensures team compliance with BP's Code of Conduct and demonstrates strong leadership of BP's Leadership Expectations and Values & Behaviours. Creates an environment where people are listening and speak openly about the good, the bad, and the ugly, so that everyone can understand and learn, so that everyone can understand and learn. All role holders Embraces a culture of change and agility, evolving continuously, adapting to our changing world. Effective team player looks beyond own area/organisational boundaries to consider the bigger picture and/or perspective of others. Is self-aware and actively seeks input from others on impact and effectiveness. Applies judgment and common sense – able to use insight and good judgement to enable commercially sound, efficient and pragmatic decisions and solutions and to respond to situations as they arise. Ensures personal compliance with BP's Code of Conduct and demonstrates strong leadership of BP's Leadership Expectations and Values & Behaviours. Cultural fluency – actively seeks to understand cultural differences and sensitivities. Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytics, API and platform design, Business Analysis, Cloud Platforms, Coaching, Communication, Configuration management and release, Continuous deployment and release, Data Structures and Algorithms (Inactive), Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, iOS and Android development, Mentoring, Metrics definition and instrumentation, NoSql data modelling, Relational Data Modelling, Risk Management, Scripting, Service operations and resiliency, Software Design and Development, Source control and code management {+ 4 more} Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Virtual Req #11984 Thursday, July 17, 2025 Salesforce Architect FLEETCOR Is Looking For a Salesforce Architect To Lead The Architecture And Design Strategies For NA Fuels Business. Team Is Currently Focused On Multiple Facets Of Evolving The Salesforce Landscape Building scalable architecture to support continuous sales & service initiatives across Salesforce core clouds. Technical & deployment strategies that reduce incidents, errors, and facilitate the ability for more frequent delivery. Create testing practices and strategy to gain efficiencies. Simplify the back-end, core system architecture and rationalize, where applicable, redesigned architecture. Salesforce Architect Key Responsibilities Analyzes the state of the current implementation and provides technical recommendations to improve service to stakeholders. Leads the development of architectural roadmap for Salesforce. Partners with the Salesforce Technical Owner, Business Process Owner, Offshore Lead and other architects to ensure teams are designing and delivering solutions in line with FLT IT’s architectural vision. Defines Integration framework guidelines that drive the data exchange between applications. Develops non-functional high-level requirements and architectural documentation for major initiatives. Creates and reviews the designs for back end (such as objects, apex classes, triggers), front end (such as lightning web components, visual force pages) and integrations; Promotes adherence of designs to FLT policies and standards, architectural principles and guidelines. Explores and recommends Out-Of-The-Box features before suggesting custom development. Leads the technical team during critical system failures or major incidents to restore business continuity as fast as possible. Analyses AppExchange and other products to recommend solutions that meet business needs; conducts prototyping and creates Proof of Concept to support recommendations based on facts; Mentors Salesforce developers to create internal development standards and instill best practices to ensure they build secure and scalable solutions. Owns the development of engineering best practices such as coding standards, testing strategies and KPIs . Assists with the setup of CI/CD pipelines which meet internal business needs and minimize defects prior to implementation. Required Qualifications And Skills Prior experience as Salesforce Architect. At least 10 years overall software development experience, at least 5 years of experience in Salesforce development. Ability to work collaboratively with offshore development teams. Expertise in Salesforce declarative development in Sales & Service Cloud, both classic & lighting. Community Cloud experience is a plus. Extensive experience in Salesforce development (including Apex, Aura / LWC and declarative programming tools), optimizing complex orgs, including improving of performance, getting rid of governor limits errors and reducing exceptions in a production environment; Experience Building Salesforce integrations using Web Service (SOAP & REST API), Apex Programming, and Mulesoft (or similar technologies) Ability to effectively Influence, negotiate and lead technology alternative evaluations and implementations within both Business and IT. Experience with Salesforce deployments tools (GIT, Gearset/Copado/ClickDeploy/ANT Scripts) strongly preferred. Ability to comfortably and credibly present to senior management. Be able to articulate the value proposition of getting solutions built using sound architecture principles. Desired Qualifications Degree in Computer Science or related technical field. Required Salesforce Certifications: Certified Admin, Platform Developer, App Builder. Preferred Salesforce Certifications: Sharing and Visibility designer, Data Architecture and Management Designer, Integration Architecture Designer & Development Lifecycle & Deployment Designer. Financial Services, payments processing and related technologies experience is a plus Other details Job Family IT Pay Type Hourly Employment Indicator Employee Apply Now

Stock Market Operations Associate (Calling Profile) Position: Stock Market Operations Associate Location:Mohali | Full-time About the Role: Are you someone who understands how stock market scams unfold? Can you speak confidently with traders, understand their concerns, and help them take the right steps? If yes — this role is for you. We’re looking for a Stock Market Operations Associate who can act as the first point of contact for victims of trading-related frauds. Your role will be to listen, guide, and coordinate with affected retail traders and work with our internal compliance team to help build strong cases against unethical practices in the market. What You’ll Do: Talk to impacted traders to understand how they’ve been misled or scammed Collect and document evidence, proofs, transaction records, and broker details Help clients register formal complaints with SEBI, RBI, Cyber Police & other authorities Coordinate internally with our legal & drafting team to prepare complaint submissions Be the bridge between a distressed client and legal action Maintain detailed records of each case and escalate high-risk issues appropriately Who You Should Be: Have 0.5–2 years of experience in client interaction / calling roles (preferably financial services or broking) A strong grip on stock market basics, SEBI rules, F&O scams, tip-selling frauds, and broker misconduct Excellent verbal communication skills in Hindi & English Confident in speaking empathetically yet assertively to clients Comfortable handling sensitive conversations over the phone Organized, detail-oriented and calm under pressure What Makes This Role Unique: You’ll be directly involved in helping people who’ve lost money in the market due to scams You’ll work closely with Cyber, RBI & SEBI-registered compliance experts You’ll gain deep insights into stock market regulations, fraud investigation, and investor protection frameworks Ready to join the fight against financial fraud? Apply now and help restore integrity to India’s capital markets — one case at a time. Job Type: Full-time Pay: ₹8,086.00 - ₹38,648.41 per month Work Location: In person