645 Restoration Jobs - Page 3

Duties and Responsibilities: Counselling and other client-based services Interact directly with the assigned residents of the shelter and of other projects on need based. Conduct assessment of new clients. Conduct in-depth counselling to all the assigned residents (minimum 5 persons per day). Talk to clients and motivate them to take part in the various activities of the shelter. Find out the reason for non-participation. Conduct group sessions and Focused Group Discussions (FGDs) with the residents. Monitoring hygiene and medicine compliance of all the assigned residents. Conduct/ Facilitate energizer and other therapeutic sessions. Plan and organize monthly day-outs and other recreational opportunities for the shelter residents. Administering Scales (IDEAS, PANSS, GAF and LSP) quarterly in June, September, December and March. Take updates from the residential care givers regarding assigned residents. Update the supervisor regarding the day-to-day developments about the residents. Coordinate with the doctor regarding the status of the patients. Referring them to the doctor as or when required Attend the clinics of concerned doctors on their assigned days. In case of any concern, bring it to the attention of the concerned authority – Supervisors/ Program Officer/ Assistant Director. Attending emergencies as and when required Documentation and Reporting Conduct entry and exit paperwork as per protocol. Update and maintain files of individual cases. Prepare and maintain various reports- monthly counselling report, group session and FGD reports, awareness-medical camp-networking-advocacy report, scale administration report. Develop treatment plan for residents in every three months, and participate in quarter reviews. Prepare MIS and assist in preparing donors report. Maintain the counselling register regularly. Prepare and maintain individual case studies. Filling up the exit report of all the women exiting the shelter. Helping in documentation of the shelter activities as and when asked for by the Supervisor. Attending team meetings as and when convened. Reintegration and Inclusion of Clients Motivate clients to be economically active, facilitate engagement in paid employment, regular interaction with employers for retention and equal rights. Facilitate Govt. entitlements, client restoration, and community-based resettlement. Awareness, Advocacy & Networking Provide support in organizing awareness camps, medical camps, rehabilitation fair, and sports. Provide support in identifying and establishing professional relationship with police officials, Govt. health service providers, local NGOs & CBOs, KMC ward councilors, concern Govt. departments to assist clients gain access to education, care, entitlements and support services Teamwork, Inter Team Support & Support to the organization as a whole Provide support to other project teams as required. Participate in event committee meetings and assist in organizational events. Attend various meetings as scheduled e.g. staff meetings, monthly meetings etc. Participate in various trainings and workshops. Participate in various outdoor activities of projects. To carry out other duties as may reasonably be required from time to time. Show more Show less

Our client is a global technology company headquartered in Santa Clara, California. it focuses on helping organisations harness the power of data to drive digital transformation, enhance operational efficiency, and achieve sustainability. over 100 years of experience in operational technology (OT) and more than 60 years in IT to unlock the power of data from your business, your people and your machines. We help enterprises store, enrich, activate and monetise their data to improve their customers’ experiences, develop new revenue streams and lower their business costs. Over 80% of the Fortune 100 trust our client for data solutions. The company’s consolidated revenues for fiscal 2024 (ended March 31, 2024). approximately $57.5 billion USD., and the company has approximately 296,000 employees worldwide. It delivers digital solutions utilising Lumada in five sectors, including Mobility, Smart Life, Industry, Energy and IT, to increase our customers’ social, environmental and economic value. Job Title: Network Architect Location: Mumbai Experience: 10+ Job Type : Contract to hire. Notice Period: Immediate joiners. Mandatory Skills: Network Engineer, Palo alto, SME Jd : Palo alto SME Certifications PCNSE preferred Hands on experience in configuring Palo Alto firewalls Hands on exp in Palo Alto is must Maintaining access policy for clients on firewall Create VPN tunnel on the firewalls and troubleshoot VPN related issues Experience with 3rd party connectivity infrastructure network and security Installation and configuration knowledge of Cisco Switches Routers Access points Wireless LAN Controllers Configuring routing protocols such as RIP RIPv2 IGRP EIGRP BGP OSPF Coordinating with Vendor for Existing New Implementation Handle Service Restoration Service Request and change requests Commissioning and decommissioning of Network components Follow Change Control submission and approval processes Plan schedule and implement network device software hardware upgrades and migrations in a timely manner and during times that will have the minimum impact on the users Develop and maintain documentation High degree of analytical ability and creativity in resolving Network problems Handson experience in creating updating network drawings using Visio Willingness and availability to work evening and weekend hours for network infrastructure changes Show more Show less

Key Responsibilities: Responsible for end-to-end program and project management. Working experience in Insurance (preferably Life and Annuity) will be a big plus. Ensure day to day operational activities. Accountable for identification, tracking and resolution of Incidents and service restoration. Ensures 100% Adherence to Cost & SLA Objectives. Attend and Present meetings with Sr. Management to report the progress. Effective collaborations with internal and external stakeholders; Develops and nurtures excellent client and stakeholder satisfaction. Responsible for risk management and Knowledge Management. Responsible for implementing continuous process improvement and innovations. Manage account performance through financial (P&L, Forecast, Revenue, COR etc.) Optional: Awareness on new and emerging technologies in Area of concern. Supply chain: Staffing. Eligibility: Bachelor degree; Masters or industry certifications. Minimum 12-15 years of experience in IT with 5-7 years’ experience in project and program management. Demonstrate experience managing relationships with multiple stakeholder groups. Strong written and oral communication and problem-solving skills. Ability to promote team collaboration, strength in persuading and influencing others. Candidates should have experience in insurance delivery, with Life and annuity experience, handled large delivery. Show more Show less

About the Company BricknBolt is a managed marketplace providing construction services. We are category creators and front-runners in space. We are solving one of the most complex business problems and creating an ecosystem of trust for the Stakeholders - Customers, Construction professionals, and Material vendors. Construction has been a highly unorganized and severely tech-deficit industry globally. We are just not trying to organize but disrupt the industry completely using technology and process - creating the playbook for the industry. Indian real estate is earmarked to be a $650 billion market in 2025 and a $1 trillion worth sector in 2030. With 85%+ construction still unorganized in India, Brick&Bolt is on a path to capture the massive and super-broken market using our technology and processes. Expanding to more than 12 cities in 15 months. With the Series A2 round, Brick&Bolt has raised a total of $16 million. Earlier Sequoia Surge, Foundamental, HDFC Capital Advisors Limited and Stride Ventures have invested in Brick&Bolt. In Jan 2023, we raised Series A2 Funding of $10million from Accel and Celesta Capital. Why Join Brick&Bolt? At Brick&Bolt, we offer a dynamic work environment where innovation and excellence are celebrated. You'll have the opportunity to make a significant impact by developing the skills of our sales team, and contributing to our growth and success in the construction industry. Join us in redefining home construction standards and delivering unparalleled service to our clients. About the role We are looking for a creative and inspired Senior Architect to handle projects from the initial client briefing through to the final stages of construction. The architects will manage end-to-end client relationships, develop and present design proposals, prepare drawings, and specifications. The ideal candidate should be able to take complete ownership of the assigned project, be it the design and construction of a new building, an extension, alterations, or a restoration project, and deliver on the client's requirements. Role and Responsibilities:- Own Customer experience by driving predictability & and efficiency of the team's project delivery capability with a razor sharp focus on quality Lead, motivate, train and manage Architects & Interns on a day-to-day basis Drive Initiatives for Revenue Growth, Team Performance, People Growth Build/Design new processes and re-engineer existing ones at city/central level to improve productivity and ensure all our processes mature to handle exponential growth and complexities Establish and continually improve the consistency, predictability and efficiency of the team's project delivery capability by providing leadership in best practices Work with cross-functional teams (Sales, RM & Operations) to ensure Deliverables Work with the City leadership team, Department Heads, and other stakeholders to develop a deep understanding of client needs and project objectives Provide quality control and review design documentation and schedule project team deliverables Required skills and Expertise:- 4 + years of experience in architecture You should be capable of providing innovative and functional design inputs Design software Skills such as Revit, AutoCAD, Adobe Photoshop, SketchUp Make regular MOM for every discussion with the clients Experience in all phases of the design process from concept/schematic design through the bid process and construction administration Excellent verbal and written communication skills, and should be a quick learner with people management skills You should be a result-oriented, self–starter, proactive, strong motivator, collaborative, and focused on team Show more Show less

Join our Team About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. Develop, maintain, and enhance solutions, solving potential problems for the automation components. Amplify and propel recovery processes. Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: Ericsson Operations Engine - Mode Of Operations. Overall understanding of Automation?. EPG operations and maintenance. Identity And Access Management. 5G Core Architecture. Work Level Agreement (WLA) and Service Level Agreement (SLA). Customer Experience. Ericsson Charging System - Configuration Management. Database Management. System Administration. ITIL Framework. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 768620 Show more Show less

Join our Team About this opportunity: Ericsson is currently seeking a dynamic MS Core and Cloud Specialist. This vital role is grounded in technology leadership and expertise, and it will interface with a variety of our Core and Cloud domains, including CS Core, PS Core, IMS, IP Core, and Cloud. As part of the Ericsson Operations Engine, your responsibilities span the full cycle of Create, Sustain and Evolve, making a pivotal impact on our Managed Services deliveries. What you will do: Leverage your Core and Cloud domain expertise to support our Domain Support and Automated Operations teams. Assist our Automation and Analytics team by offering Core and Cloud domain knowledge to facilitate analytics and automation use cases. Design and uphold solutions predicated upon automation use case candidates, while investigating potential problems associated with automation components. Enhance and propel recovery processes. Create, preserve, and augment automated Service Delivery methodologies. Carry out a trend analysis to proactively identify potential issues, initiating restoration and repair as necessary. The skills you bring: Ericsson Operations Engine - Mode Of Operations. Overall understanding of Automation?. Subscriber data management Security. Lifecycle Management. Identity And Access Management. 5G Core Architecture. Troubleshooting skills. Network Performance. Database Management Systems. MSTOP Multi Vendor Support. Work Level Agreement (WLA) and Service Level Agreement (SLA). Customer Experience. ITIL Framework. Show more Show less

Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: Ericsson Operations Engine - Mode Of Operations. 5G MS Operations Readiness. RAN Fundamentals and Change Management. Problem management. Business Continuity Management. Ericsson Customer Experience Assurance (CEA) Competence. Incident management. Business Understanding. Ericsson Customer Assurance Competence. MS TOP. Knowledge sharing and learning. Customer Experience Improvement. Service Request Fulfilment (OMS). Customer Complaint Resolution. System Administration. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 768596 Show more Show less

Key Responsibilities: Responsible for end-to-end program and project management. Working experience in Insurance (preferably Life and Annuity) will be a big plus. Ensure day to day operational activities. Accountable for identification, tracking and resolution of Incidents and service restoration. Ensures 100% Adherence to Cost & SLA Objectives. Attend and Present meetings with Sr. Management to report the progress. Effective collaborations with internal and external stakeholders; Develops and nurtures excellent client and stakeholder satisfaction. Responsible for risk management and Knowledge Management. Responsible for implementing continuous process improvement and innovations. Manage account performance through financial (P&L, Forecast, Revenue, COR etc.) Optional: Awareness on new and emerging technologies in Area of concern. Supply chain: Staffing. Eligibility: Bachelor degree; Masters or industry certifications. Minimum 12-15 years of experience in IT with 5-7 years’ experience in project and program management. Demonstrate experience managing relationships with multiple stakeholder groups. Strong written and oral communication and problem-solving skills. Ability to promote team collaboration, strength in persuading and influencing others. Candidates should have experience in insurance delivery, with Life and annuity experience, handled large delivery. Show more Show less

DNCC is India’s first ever clinic with the pioneering concept of a single clinic equipped for both surgical and non-surgical cosmetic and aesthetic treatments. The clinic was founded in 1998 by Dr Nishita K Sheth , (M.B.B.S., D.P.D.) who is also an internationally trained Diploma in Practical Dermatology, Aestheticienne, Cosmetician & Weight Loss Specialist. We provide an extensive range of treatments for Skin Rejuvenation, Hair Restoration, Cosmetic Surgeries, Laser treatments and Weight Loss with the aim of enhancing the natural beauty of our patients or prevent the ageing process. Responsibilities and Duties: · Diagnose patient conditions using examinations and tests. Supervise and manage the hair transplant surgery. Based on their findings, prescribe treatment and medications to attempt to heal any illnesses or injuries. · Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required. · Need to do treatment that is related to hair transplant like PRP, Skin treatment. to be responsible for product explain & Procedure. · Pre-operative and Post-operative checkup and follow-up. · Report evaluation (Blood Test). · Training will be provided Qualification: Fresher or Experience (Personal Mobile is not allowed in working hours) (Company’s phone will be provide) (1 year bond signing) Location: Gujarat Time- 10am to 7pm Work days: Six days working (one off on a weekday) For more information, visit us at www.dncc.in Job Type: Full-time Pay: ₹45,000.00 - ₹50,000.00 per month Benefits: Provident Fund Schedule: Day shift Ability to commute/relocate: Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Required) Language: Gujarati or Hindi (Preferred) License/Certification: Gujarat (Preferred) Location: Rajkot, Gujarat (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Application Deadline: 16/06/2025 Expected Start Date: 14/06/2025

Work experience: 3-6 years Budget is 7 Lac Max Notice period: Immediate to 30days. Linux Ø Install, configure, and maintain Linux servers (Red Hat, CentOS, Ubuntu, Amazon Linux). Ø Linux OS through Network and Kick Start Installation Ø Manage system updates, patch management, kernel upgrades. Ø Create and manage user accounts, file systems, permissions, and storage. Ø Write shell scripts (Bash, Python) for task automation. Ø Monitor server performance and troubleshoot hardware/software issues. Ø Handle incident management, root cause analysis, and preventive maintenance. Ø Implement and manage backup solutions (rsync, cron jobs, snapshot backups). Ø Harden servers by configuring firewalls (iptables, firewalld), securing SSH, and managing SELinux. Ø Configure and troubleshoot networking services (DNS, DHCP, FTP, HTTP, NFS, Samba). Ø Work on virtualization and cloud technologies (AWS EC2, VPC, S3, RDS basics if required). Ø Maintain detailed documentation of system configuration and procedures. Ø Implement and configure APACHE & Tomcat web server with open SSL on Linux. Ø SWAP Space Management. Ø LVM (extending, reducing, removing and merging), Backup and Restoration. Amazon Web Services Ø AWS Infrastructure Management : Provision and manage cloud resources like EC2, S3, RDS, VPC, IAM, EKS, Lambda. Ø Cloud Architecture : Design and implement secure, scalable, and reliable cloud solutions. Ø Automation and IaC : Automate deployments using tools like Terraform, CloudFormation, or AWS CDK. Ø Security Management : Configure IAM roles, security groups, encryption (KMS), and enforce best security practices. Ø Monitoring and Optimization : Monitor cloud resources with CloudWatch, X-Ray, and optimize for cost and performance. Ø Backup and Disaster Recovery : Set up data backups (S3, Glacier, EBS snapshots) and design DR strategies. Ø CI/CD Implementation : Build and maintain CI/CD pipelines using AWS services (CodePipeline, CodeBuild) or Jenkins, GitLab,GitHub. Ø Networking : Manage VPCs, Subnets, Internet Gateways, NAT, VPNs, Route53 DNS configurations. Ø Troubleshooting and Support : Identify and fix cloud resource issues, perform root cause analysis. Ø Migration Projects : Migrate on-premises servers, databases, and applications to AWS. Windows Server and Azure: Ø Active Directory: Implementation, Migration, Managing and troubleshooting. Ø Deep knowledge on DHCP Server Ø Deep knowledge in Patch management Ø Troubleshooting Windows operating System Ø Decent knowledge in Azure (Creation of VMs, configuring network rules, Migration, Managing and troubleshooting) Ø Deep knowledge in VMware ESXi (Upgrading the server firmware, creation of VMs, Managing backups, monitoring etc) Networking: Ø Knowledge on IP Addressing, NAT, P2P protocols, SSL and IPsec VPNS etc Ø Deep knowledge in VPN Ø Knowledge in MVoIP, VMs, SIP PRI and Lease Line. Ø Monitoring the Network bandwidth and maintaining the stability Ø Configuring Switch and Routers Ø Troubleshooting Network Devices Ø Must be able to work on Cisco Meraki Access Point devices Firewall & Endpoint Security: Ø Decent knowledge in Fortinet Firewalls which includes creating Objects, Routing, creating Rules and monitoring etc. Ø Decent knowledge in CrowdStrike Ø Knowledge in Vulnerability and assessment Office365 Ø Deep knowledge in Office365 (Creation of mail, Backup and archive, Security rules, Security Filters, Creation of Distribution list etc) Ø Knowledge in MX, TX and other records Ø Deep knowledge in Office365 Apps like Teams, Outlook, Excel etc Ø SharePoint management Other Tasks: Ø Hardware Servicing Laptops and desktops Ø Maintaining Asset inventory up to date. Ø Managing the utility invoices. Ø Handling L1 and L2 troubleshooting Ø Vendor Management Ø Handling application related issues Ø Website hosting and monitoring Ø Tracking all Software licenses, Cloud Service renewal period and ensue they are renewed on time. Ø Monitoring, managing and troubleshooting servers. Ø Knowledge in NAS Ø Knowledge in EndPoint Central tool and Ticketing tool. Show more Show less

Role : Program Manager Looking for an offshore Program manager to work in Bangalore, India. This person should be able to drive performance and closely track the progress of multiple projects. This person needs to closely work with client and be on top of client needs for each project within the program. Expectation is closely working with the team on day-to-day basis and do timely intervention to avoid slippage. Key Responsibilities: · Responsible for end-to-end program and project management · Working experience in Insurance (preferably Life and Annuity) will be a big plus. · Ensure day to day operational activities · Accountable for identification, tracking and resolution of Incidents and service restoration · Ensures 100% Adherence to Cost & SLA Objectives · Attend and Present meetings with Sr. Management to report the progress · Effective collaborations with internal and external stakeholders; Develops and nurtures excellent client and stakeholder satisfaction · Responsible for risk management and Knowledge Management · Responsible for implementing continuous process improvement and innovations · Manage account performance through financial (P&L, Forecast, Revenue, COR etc.) · Optional: Awareness on new and emerging technologies in Area of concern · Supply chain: Staffing Skill and Education Required · Bachelor's degree; Masters or industry certifications; · Minimum 12-15 years of experience in IT with 5-7 years’ experience in project and program management. · Demonstrate experience managing relationships with multiple stakeholder groups; · Strong written and oral communication and problem-solving skills · Ability to promote team collaboration, strength in persuading and influencing others. Show more Show less

Oral diagnosis Root Canal Treatments Dentures Oral Prophylaxis Extraction Restoration Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Flexible schedule Supplemental Pay: Commission pay Ability to commute/relocate: Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: total work: 2 years (Required) License/Certification: DCI registration (Required) Location: Bengaluru, Karnataka (Required) Willingness to travel: 75% (Required)

Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in and around the Insurance and Annuities Application’s Distributed systems to ensure quick restoration of service degradation and hence minimal business impact. Key Responsibilities Work as part of Operations team primarily supporting the Distributed applications Respond to incidents as well as work to identify proactive incident circumvention Support the Batch Operations that occurs nightly for Distributed systems Work in rotational shift IST and should be flexible to work in night/evening shifts as required Identify and recommend performance enhancements/improvements for applications Provide on-call support and work during hours that accommodate a portion of the US workday or during the full US workday shift (India night shift) including weekends / holidays Work towards continuous Service improvements on our Standard Operating procedures, finding automation opportunities wherever possible. Open to work across the Technologies i.e. Distributed and Mainframe Technologies and across the App Dev and Production support roles as per the Company needs. Required Qualifications Bachelor’s degree in computer science, MIS, or related equivalent experience considered. 2-4 years of broad technical experience with proven expertise in most of the following areas: TWS/Workload schedulers, SQL Server, Operating Systems (Windows/Linux/Unix), JAVA/.NET/XML, Middleware, AWS & ETL 2-4 years of experience working with ServiceNow and monitoring tools (Gomez, Dynatrace, SiteScope) Experience in Production support, Proactive incident management, and Batch monitoring Should have exposure to IT environments governed by ITIL framework. Change, Incident & Problem Management related activities should be component of candidate’s responsibilities Should have driven some process changes, automation initiatives to reduce manual efforts. Must have knowledge on Software Development Lifecycle and the different phases involved in Application Development. Preferred Qualifications - ITIL certification Insurance and Annuities knowledge will be highly preferred Knowledge of Mainframe/Vantage systems will be an added advantage Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa. Excellent problem-solving skills in multiple functional infrastructure/application areas. Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues. Proven experience creating, championing, and maintaining processes, procedures and policies. Experience working in operations roles preferably in the financial services industry or other similar, highly regulated environment About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (8:15a-4:45p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology Show more Show less

Join our Team About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. Develop, maintain, and enhance solutions, solving potential problems for the automation components. Amplify and propel recovery processes. Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: Ericsson Operations Engine - Mode Of Operations. Overall understanding of Automation?. EPG operations and maintenance. Identity And Access Management. 5G Core Architecture. Work Level Agreement (WLA) and Service Level Agreement (SLA). Customer Experience. Ericsson Charging System - Configuration Management. Database Management. System Administration. ITIL Framework. Show more Show less

Skills: BMS Monitoring, FAS Monitoring, Services Management, UPS system, Honeywell BMS System, Graphic Creation, Job Description Position BMS Operator Work Location RCP-Mumbai Scope BMS Monitoring FAS Monitoring Services Management Responsibilities Key Functions To mobilize and provide all the resources to carry out the jobs with consideration of minimum down time, quality assurance, safety and economy for the smooth running of the plant equipment. To plan and arrange preventive/planned maintenance of equipment during planned shutdown of the plant. Changing equipment status from Auto to Manual during preventive maintenance of equipment is carried out as per the decided frequency and vice versa. Review any variations/abnormalities in equipment performance if any after the maintenance. To review day to day operational activities/difficulties & problems To interact with managers for troubleshooting during power cut/trouble in power supply system. To establish proper report and communication with all levels of employees in the same department and other departments. To develop harmonious industrial relations and create a sense of belongingness in the employees. To establish high standard of discipline and maintain the same. To assist in preparation of budget for the department. To exercise control over the expenditure. Technical Monitoring, operation and controlling of BMS Which consist of: Electrical system ranging from 11 KV, 6.6 KV & 0.433 KV. Emergency Diesel Generator sets ranging from 1500 KVA to 3000 KVA. Main HSD Tank & Diesel Day Tanks Dynamic rotary UPS system (DRUPS) & Static UPS. HT & LT Panels, PCC Panels, Power Distribution panels, Transformers Ranging from 12.5 MVA to 2.5 MVA HT / LT switch gears - 11 KV /6.6 KV VCBs & 0.433 KV ACBs etc. HVAC System - PACs, Water cooled Centrifugal/Screw Chillers, Primary pumps, Secondary Pumps, Cooling water Pumps, Cooling Tower fans, Motorized control valves, Exhaust Fans, Fresh Air Fans, AHUs, etc. Water Leak Detection System, VESDA System, Rodent Repellent System, FM 200 System, Chemical Filters. Lifts Fright & Passenger Preventive maintenance / calibration of BMS equipment/sensors Cable laying in tray/duct/trench/ground identification & rectification Failure root cause analysis Training of BMS personnel Isolation and restoration of BMS / FAS equipment System Monitoring and corrective action Preparation of MIS reports Requirements Experience in Honeywell BMS System Should have executed BMS projects Knowledge of alarm co-ordination. Knowledge of Graphic Creation. Excellent verbal and written communications skills. Soft skills Interpersonal relationship management, Time Management, etc. Who Can apply? Diploma in Instrumentation Experience of 3 to 4 Years in Honeywell BMS system Show more Show less

Skills: BMS Monitoring, FAS Monitoring, Services Management, UPS system, Honeywell BMS System, Graphic Creation, Job Description Position BMS Operator Work Location RCP-Mumbai Scope BMS Monitoring FAS Monitoring Services Management Responsibilities Key Functions To mobilize and provide all the resources to carry out the jobs with consideration of minimum down time, quality assurance, safety and economy for the smooth running of the plant equipment. To plan and arrange preventive/planned maintenance of equipment during planned shutdown of the plant. Changing equipment status from Auto to Manual during preventive maintenance of equipment is carried out as per the decided frequency and vice versa. Review any variations/abnormalities in equipment performance if any after the maintenance. To review day to day operational activities/difficulties & problems To interact with managers for troubleshooting during power cut/trouble in power supply system. To establish proper report and communication with all levels of employees in the same department and other departments. To develop harmonious industrial relations and create a sense of belongingness in the employees. To establish high standard of discipline and maintain the same. To assist in preparation of budget for the department. To exercise control over the expenditure. Technical Monitoring, operation and controlling of BMS Which consist of: Electrical system ranging from 11 KV, 6.6 KV & 0.433 KV. Emergency Diesel Generator sets ranging from 1500 KVA to 3000 KVA. Main HSD Tank & Diesel Day Tanks Dynamic rotary UPS system (DRUPS) & Static UPS. HT & LT Panels, PCC Panels, Power Distribution panels, Transformers Ranging from 12.5 MVA to 2.5 MVA HT / LT switch gears - 11 KV /6.6 KV VCBs & 0.433 KV ACBs etc. HVAC System - PACs, Water cooled Centrifugal/Screw Chillers, Primary pumps, Secondary Pumps, Cooling water Pumps, Cooling Tower fans, Motorized control valves, Exhaust Fans, Fresh Air Fans, AHUs, etc. Water Leak Detection System, VESDA System, Rodent Repellent System, FM 200 System, Chemical Filters. Lifts Fright & Passenger Preventive maintenance / calibration of BMS equipment/sensors Cable laying in tray/duct/trench/ground identification & rectification Failure root cause analysis Training of BMS personnel Isolation and restoration of BMS / FAS equipment System Monitoring and corrective action Preparation of MIS reports Requirements Experience in Honeywell BMS System Should have executed BMS projects Knowledge of alarm co-ordination. Knowledge of Graphic Creation. Excellent verbal and written communications skills. Soft skills Interpersonal relationship management, Time Management, etc. Who Can apply? Diploma in Instrumentation Experience of 3 to 4 Years in Honeywell BMS system Show more Show less

Skills: BMS Monitoring, FAS Monitoring, Services Management, UPS system, Honeywell BMS System, Graphic Creation, Job Description Position BMS Operator Work Location RCP-Mumbai Scope BMS Monitoring FAS Monitoring Services Management Responsibilities Key Functions To mobilize and provide all the resources to carry out the jobs with consideration of minimum down time, quality assurance, safety and economy for the smooth running of the plant equipment. To plan and arrange preventive/planned maintenance of equipment during planned shutdown of the plant. Changing equipment status from Auto to Manual during preventive maintenance of equipment is carried out as per the decided frequency and vice versa. Review any variations/abnormalities in equipment performance if any after the maintenance. To review day to day operational activities/difficulties & problems To interact with managers for troubleshooting during power cut/trouble in power supply system. To establish proper report and communication with all levels of employees in the same department and other departments. To develop harmonious industrial relations and create a sense of belongingness in the employees. To establish high standard of discipline and maintain the same. To assist in preparation of budget for the department. To exercise control over the expenditure. Technical Monitoring, operation and controlling of BMS Which consist of: Electrical system ranging from 11 KV, 6.6 KV & 0.433 KV. Emergency Diesel Generator sets ranging from 1500 KVA to 3000 KVA. Main HSD Tank & Diesel Day Tanks Dynamic rotary UPS system (DRUPS) & Static UPS. HT & LT Panels, PCC Panels, Power Distribution panels, Transformers Ranging from 12.5 MVA to 2.5 MVA HT / LT switch gears - 11 KV /6.6 KV VCBs & 0.433 KV ACBs etc. HVAC System - PACs, Water cooled Centrifugal/Screw Chillers, Primary pumps, Secondary Pumps, Cooling water Pumps, Cooling Tower fans, Motorized control valves, Exhaust Fans, Fresh Air Fans, AHUs, etc. Water Leak Detection System, VESDA System, Rodent Repellent System, FM 200 System, Chemical Filters. Lifts Fright & Passenger Preventive maintenance / calibration of BMS equipment/sensors Cable laying in tray/duct/trench/ground identification & rectification Failure root cause analysis Training of BMS personnel Isolation and restoration of BMS / FAS equipment System Monitoring and corrective action Preparation of MIS reports Requirements Experience in Honeywell BMS System Should have executed BMS projects Knowledge of alarm co-ordination. Knowledge of Graphic Creation. Excellent verbal and written communications skills. Soft skills Interpersonal relationship management, Time Management, etc. Who Can apply? Diploma in Instrumentation Experience of 3 to 4 Years in Honeywell BMS system Show more Show less

Key Responsibilities Monitor network performance and health using NMS and other monitoring tools. Provide L1 support for customer and internal network issues (via phone, email, or ticketing system). Escalate unresolved issues to L2/L3 engineers in a timely manner with detailed diagnostics. Perform basic troubleshooting of routers, switches, wireless links, and fiber networks. Coordinate with field teams and vendors for issue resolution and service restoration. Maintain detailed logs of incidents, escalations, and actions taken. Follow standard operating procedures (SOPs) and ensure SLA adherence. Assist in provisioning and configuration of new customer connections (under supervision). Provide updates and reports to clients and internal stakeholders on incident status. Work in shifts to ensure 24x7 support availability. About Company: Our dedicated team at Optimal Telemedia is committed to your success, enhanced productivity, and customer satisfaction. We serve as a valuable resource with enthusiasm and diligence for businesses seeking guidance and support. Your satisfaction is our priority for us, so we deliver unique solutions that meet your business needs and high standards in telecommunications and technology. Our systems are designed in a way that seamlessly integrates with your operations, regardless of your location, and ensures reliable service delivery that follows strict protocols. We have you covered whether you require consultation, design, support, implementation or maintenance services. Your business deserves the best and at Optimal, we're here to provide it. Show more Show less

Job Description: HR Executive Location: Sultanpur, New Delhi (Landmark: MG Road, Near Chattarpur) Job Type: Full-Time Timings: 10 AM to 7 PM Company Overview Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. Our skilled technicians and cutting-edge facility ensure each item receives the utmost care. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a growing team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at www.sneakinn.in and follow us on Instagram at @sneakinn_laundry. Key Responsibilities · Assist in recruitment by sourcing candidates, scheduling interviews, and supporting onboarding processes. · Help maintain employee attendance records and assist in salary processing. · Support day-to-day HR operations and ensure adherence to company policies. · Maintain and update employee records, personal files, and documentation. · Assist in organizing training sessions and employee engagement activities. · Coordinate with internal teams to manage grievances and resolve employee concerns. · Help in drafting HR communications, memos, and notices. · Support the senior HR team in performance evaluation and probation processes. · Assist in managing vendor staff and ensuring compliance with attendance and payouts. · Help manage office-wide communication and updates related to HR policies and benefits. Requirements · 1–2 years of HR experience, preferably in a startup or service-based industry. · Bachelor’s degree in Human Resources, Business Administration, or a related field. · Basic knowledge of HR operations including recruitment, payroll, and compliance. · Proficiency in MS Office and Google Workspace (Docs, Sheets). · Strong communication, coordination, and documentation skills. · Ability to maintain confidentiality and handle sensitive information.

Job Description: Accounts Associate/Executive Location: Sultanpur, New Delhi (Landmark: MG Road, Near Chattarpur) Job Type: Full-Time Timings: 10 AM to 7 PM Company Overview Sneakinn Laundry, founded in 2020, is India’s leading premium care brand for sneakers, footwear, handbags, luxury accessories, and garments. With state-of-the-art workshops and experienced technicians, we deliver the highest standards in cleaning, restoration, and protection. We currently operate 4 stores in New Delhi, Mumbai, and Gurgaon with a centralized backend and a team of over 120 members. Recently featured on Shark Tank India, Sneakinn is quickly growing into a household name for luxury aftercare. Learn more at www.sneakinn.in and follow us on Instagram @sneakinn_laundry. Key Responsibilities · Creating and maintaining sales and service invoices on Tally. · Recording day-to-day journal entries and basic accounting transactions. · Assisting with purchase entries and maintaining vendor ledgers. · Reconciling petty cash expenses and assisting in petty cash audits. · Supporting the senior accountant in GST data compilation and monthly return preparation. · Coordinating with internal departments for invoice approvals and entries. · Helping with payment follow-ups and tracking receivables. · Ensuring filing and documentation of bills, payment proofs, and ledgers. · Performing basic reconciliations: bank, ledger, and vendor accounts. · Assisting in day-to-day operations and month-end closures. Requirements · 1–2 years of experience in an accounting or finance role. · Bachelor's degree in Commerce (B.Com or equivalent). · Working knowledge of Tally ERP. · Basic understanding of GST, TDS, and accounting principles. · Proficiency in MS Excel and Google Sheets. · Attention to detail and accuracy in data entry. · Good communication and coordination skills. Nice to Have · Prior experience working in a startup or retail/service-based business. · Exposure to tools like Razorpay or other invoicing platforms.

Description: Job Description- IT Service Desk Analyst Job Location: Delhi-NCR WHO ARE WE LOOKING FOR: As part of our continued improvement plan for Information Services we are seeking an enthusiastic IT Service Desk Analyst with great technical and customer service skills to be part of our Service Delivery team and support our members of staff and wider user community across the M+C Saatchi network. We are focused on providing the best customer service for our users. Working as part of this highly motivated team you will help ensure the delivery of high-quality services in line with SLAs and best practice. As an IT Service Desk Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, laptops, mobiles, tables and printers and a range of hardware and software applications. This role is an opportunity for you to grow and develop your experience in 1st and 2nd line support within a large environment across both Mac and Windows technologies DESCRIPTION: Reporting to the IT Service Delivery Manager. Core objective is to provide first and second line support to staff within the agency; assisting them with hardware and software problems via phone, email, remotely and in person, with a focus on service restoration and communicating with the customer on progress. WHAT WILL YOU BE RESPONSIBLE FOR: To provide technical support; dealing with support queries in person, via phone, email and the IT help desk system To maintain a high degree of customer service for all support queries and adhere to all service management principles Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd/3rd Line support teams Respond to all calls on the call logging system or as instructed by the management team. Log all reported incidents or service requests in the IT ticketing system (Fresh Service) Respond to enquiries from clients and offsite staff and help them resolve any hardware or software problems Correctly log, prioritise, assign, track and respond to incidents and service requests in a timely manner, meeting agreed SLAs, and according to agreed standards and procedures Escalate high priority incidents to both internal and external teams, as appropriate Keep customers and other interested parties informed of progress throughout the lifecycle and ensure that corrective action is taken to avoid or minimise delays Perform Active Directory administration: Creating user accounts, reset passwords, create groups, etc. To take ownership of user problems and be proactive when dealing with user issues Provide incident management ownership of all incidents, and oversight of requests to track status and communicate progress in a timely manner to the reporting customers. To arrange for external technical support where problems cannot be resolved in house Liaise with external suppliers and vendors to order hardware and software for customers Maintaining the knowledge base for end user self-help and Service desk first line incident resolution and request fulfilment. Support customers in the use of computer equipment by providing necessary training and advice Carry out any ad hoc tasks/duties which may reasonably be expected as requested by IT Management WHAT ARE THE REQUIREMENTS OF THE ROLE: Minimum 2 Years of Experience in similar role. Strong logical thinking and the ability to troubleshoot any kind of problem and apply context to assess priority. Strong interpersonal skills with the ability to deal with the business at all levels. A strong and comprehensive understanding of PC/Mac hardware set-up and configuration, networking principles and specialist tools as used in the agency. A strong knowledge of Microsoft/Mac operating systems and productivity tools. Previous Service Desk experience Excellent verbal and written communication skills, ability to retain instruction, and push forward Experience of using call logging software Desire to progress, high motivation and good team working essential WHAT SKILLS DO WE NEED FOR THIS ROLE: Microsoft Windows versions 10 - 11 Apple IOS installation, configuration, and troubleshooting Active Directory user and group administration Audio Visual and video conference technologies and hardware Anti-virus installation and centralised deployment/management tools (e.g. Sophos) Remote/Secure access & VPN solutions (particularly FortiClient) WAN/LAN Technologies Service Desk call logging software (Fresh Service) Wi-Fi Technologies (specifically Meraki) Desktop Imaging (Windows & Mac) Email management/security (particularly Mimecast) Microsoft Office 365 administration Mobile Telephony (IOS and Android) MDM - Intune Secure file sharing system (particularly Egnyte) Four shift patterns working between the hours of Monday – Friday 03:00AM – 12:00PM IST (AUS Shift) 09:00AM – 06:00PM IST (APAC Shift) 02:00PM – 11:00PM IST (UK Shift) 06:30PM – 03:30AM IST (US Shift) Occasional overtime may be available to meet the demands of the business. Willing to work weekends and out of hours/unsociable hours on occasion What Can you look forward to: Being a part of the world’s largest independent advertising holding group. Family Health Insurance Coverage. Flexible Working Hours. Regular events including Reece Lunch & indoor games. Employee Training/Learning Programs About M+C Saatchi Group: M+C Saatchi Group has pledged its commitment to create a company that values difference, with an inclusive culture brought to life through equity with business-wide activity across people, culture, industry and society. As part of this, M+C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics. All employee information is kept confidential according to General Data Protection Regulation (GDPR). Additional Description: N/A " M+C Saatchi Group was founded in 1995 and is now the biggest Independent creative agency group in the World. Founded on one core principle, Brutal Simplicity. Show more Show less

Join our Team About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. Develop, maintain, and enhance solutions, solving potential problems for the automation components. Amplify and propel recovery processes. Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: Ericsson Operations Engine - Mode Of Operations. Overall understanding of Automation?. EPG operations and maintenance. Identity And Access Management. 5G Core Architecture. Work Level Agreement (WLA) and Service Level Agreement (SLA). Customer Experience. Ericsson Charging System - Configuration Management. Database Management. System Administration. ITIL Framework. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 4 Primary Recruiter: Shivani Sah Hiring Manager: Deepak Kumar Choudhary Show more Show less

Join our Team About this opportunity: Ericsson is currently seeking a dynamic MS Core and Cloud Specialist. This vital role is grounded in technology leadership and expertise, and it will interface with a variety of our Core and Cloud domains, including CS Core, PS Core, IMS, IP Core, and Cloud. As part of the Ericsson Operations Engine, your responsibilities span the full cycle of Create, Sustain and Evolve, making a pivotal impact on our Managed Services deliveries. What you will do: Leverage your Core and Cloud domain expertise to support our Domain Support and Automated Operations teams. Assist our Automation and Analytics team by offering Core and Cloud domain knowledge to facilitate analytics and automation use cases. Design and uphold solutions predicated upon automation use case candidates, while investigating potential problems associated with automation components. Enhance and propel recovery processes. Create, preserve, and augment automated Service Delivery methodologies. Carry out a trend analysis to proactively identify potential issues, initiating restoration and repair as necessary. The skills you bring: Ericsson Operations Engine - Mode Of Operations. Overall understanding of Automation?. Subscriber data management Security. Lifecycle Management. Identity And Access Management. 5G Core Architecture. Troubleshooting skills. Network Performance. Database Management Systems. MSTOP Multi Vendor Support. Work Level Agreement (WLA) and Service Level Agreement (SLA). Customer Experience. ITIL Framework. Show more Show less

Description: Job Description- IT Service Desk Analyst Job Location: Delhi-NCR WHO ARE WE LOOKING FOR: As part of our continued improvement plan for Information Services we are seeking an enthusiastic IT Service Desk Analyst with great technical and customer service skills to be part of our Service Delivery team and support our members of staff and wider user community across the M+C Saatchi network. We are focused on providing the best customer service for our users. Working as part of this highly motivated team you will help ensure the delivery of high-quality services in line with SLAs and best practice. As an IT Service Desk Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, laptops, mobiles, tables and printers and a range of hardware and software applications. This role is an opportunity for you to grow and develop your experience in 1st and 2nd line support within a large environment across both Mac and Windows technologies DESCRIPTION: Reporting to the IT Service Delivery Manager. Core objective is to provide first and second line support to staff within the agency; assisting them with hardware and software problems via phone, email, remotely and in person, with a focus on service restoration and communicating with the customer on progress. WHAT WILL YOU BE RESPONSIBLE FOR: To provide technical support; dealing with support queries in person, via phone, email and the IT help desk system To maintain a high degree of customer service for all support queries and adhere to all service management principles Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd/3rd Line support teams Respond to all calls on the call logging system or as instructed by the management team. Log all reported incidents or service requests in the IT ticketing system (Fresh Service) Respond to enquiries from clients and offsite staff and help them resolve any hardware or software problems Correctly log, prioritise, assign, track and respond to incidents and service requests in a timely manner, meeting agreed SLAs, and according to agreed standards and procedures Escalate high priority incidents to both internal and external teams, as appropriate Keep customers and other interested parties informed of progress throughout the lifecycle and ensure that corrective action is taken to avoid or minimise delays Perform Active Directory administration: Creating user accounts, reset passwords, create groups, etc. To take ownership of user problems and be proactive when dealing with user issues Provide incident management ownership of all incidents, and oversight of requests to track status and communicate progress in a timely manner to the reporting customers. To arrange for external technical support where problems cannot be resolved in house Liaise with external suppliers and vendors to order hardware and software for customers Maintaining the knowledge base for end user self-help and Service desk first line incident resolution and request fulfilment. Support customers in the use of computer equipment by providing necessary training and advice Carry out any ad hoc tasks/duties which may reasonably be expected as requested by IT Management WHAT ARE THE REQUIREMENTS OF THE ROLE: Minimum 2 Years of Experience in similar role. Strong logical thinking and the ability to troubleshoot any kind of problem and apply context to assess priority. Strong interpersonal skills with the ability to deal with the business at all levels. A strong and comprehensive understanding of PC/Mac hardware set-up and configuration, networking principles and specialist tools as used in the agency. A strong knowledge of Microsoft/Mac operating systems and productivity tools. Previous Service Desk experience Excellent verbal and written communication skills, ability to retain instruction, and push forward Experience of using call logging software Desire to progress, high motivation and good team working essential WHAT SKILLS DO WE NEED FOR THIS ROLE: Microsoft Windows versions 10 - 11 Apple IOS installation, configuration, and troubleshooting Active Directory user and group administration Audio Visual and video conference technologies and hardware Anti-virus installation and centralised deployment/management tools (e.g. Sophos) Remote/Secure access & VPN solutions (particularly FortiClient) WAN/LAN Technologies Service Desk call logging software (Fresh Service) Wi-Fi Technologies (specifically Meraki) Desktop Imaging (Windows & Mac) Email management/security (particularly Mimecast) Microsoft Office 365 administration Mobile Telephony (IOS and Android) MDM - Intune Secure file sharing system (particularly Egnyte) Four shift patterns working between the hours of Monday – Friday 03:00AM – 12:00PM IST (AUS Shift) 09:00AM – 06:00PM IST (APAC Shift) 02:00PM – 11:00PM IST (UK Shift) 06:30PM – 03:30AM IST (US Shift) Occasional overtime may be available to meet the demands of the business. Willing to work weekends and out of hours/unsociable hours on occasion What Can you look forward to: Being a part of the world’s largest independent advertising holding group. Family Health Insurance Coverage. Flexible Working Hours. Regular events including Reece Lunch & indoor games. Employee Training/Learning Programs About M+C Saatchi Group: M+C Saatchi Group has pledged its commitment to create a company that values difference, with an inclusive culture brought to life through equity with business-wide activity across people, culture, industry and society. As part of this, M+C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics. All employee information is kept confidential according to General Data Protection Regulation (GDPR). Additional Description: N/A " Show more Show less

Summary Operating Command aka Network Operations Team provides 24/7 Support to maintain system health, infrastructure health and product health. They key areas of work involve monitoring system health dashboards that are maintained in-house and externally with an alerting mechanism, demonstrating advanced knowledge to troubleshoot and resolve the issues, collaborating with Hybrid Infrastructure and Engineering Groups to ensure restoration of services. Primary Responsibilities Overseeing the shift-wise operations of the Operating Command to ensure that systems and networks are running smoothly. Conduct Shift Handover Meetings and warm handover the open volume and handling the punctuality of the team members for Login/Logout along with placeholding the shift schedule in alignment with the workload spread. Dispatching the volume of work from various tools, remediate and prevent reoccurrences. Driving the technology teams and focal points to ensure that the System health and product health is maintained in line with various monitoring tools, internal reported issues and customer reported issues. Assess system performance through monitoring dashboards and recommend improvements. Participate in CAB calls and drive the implementation of assigned steps in Change requests. Perform Transition of Shift-Left Areas of work and New Piece of work. Maintain a cordial relationship with team members and dispatch work in shifts. Developing and implementing standard operating procedures in line with Business Process Inventory. See to it that the Daily BAU is in sync with the organizational business goals. Drive Process Improvement Initiatives through identifying Pain-Points and long-standing challenges by conducting periodic meetings with action items. Assist in Reporting and publishing the periodic volume reports. Create shift schedules basis incoming volume coming from various working components. Handle, drive and document the trainings internal and external for Operating command. Perform Alert analysis and collaborate with Hybrid and Engineering Teams to optimize the alerts and batch jobs. Drive the deliverables at required intervals such as War room chats, Technical Improvement Reviews. Keep oneself updated on daily criticals, postmortems and assist Incident Managers as necessary. Identify areas of automation and coordinate with relevant teams to implement. Maintain issue trackers and drive each issue to closure with an artefact. Perform TNI – Training needs Identification and come up with challenges from BQ resources. Ensuring that the team procedures are up to date and compliant. Keeping up to date with the latest industry trends and technologies in IT operations. Maintain KT Trackers and fulfill the Knowledge Transfers and access issues to the New Joiners Identify the room for improvement by scrubbing a sample of alerts/ tickets and relevant measures. Required Knowledge/Skills/Abilities 8 or more years of experience in IT Operations and flexible for a 24/7 environment. Strong interpersonal skills with the ability to relate effectively with employees at all levels. Strong knowledge of IT Service Management and ITIL is a must, certifications are an advantage. Highly proficient in Ticketing tools like Salesforce or equivalent CRM. First-hand Experience in handling Business emergencies and ability to multitask. Has passion and committed to the success and growth of the team. A credible enthusiast with a relentlessly positive attitude and trust. Key traits like prioritization, accuracy, and attention to detail are critical. Strong knowledge of service management processes like incidents, service requests, change and problem. Working knowledge of ticket tracking tools like Salesforce or equivalent. Ability to work independently, possess a clarity of objective and not hesitating to ask. Show more Show less