Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Guest Service Lead Jubilant FoodWorks (JFL)

3.0 - 8.0 years

7 - 10 Lacs

Noida

Work from Office

Job Title: Guest Service Lead Dunkin Operations Location: Noida Department: Operations - Dunkin Reporting To: Operations Head Job Summary: The Guest Service Lead is responsible for ensuring superior customer experience across all dine-in and delivery channels by managing guest feedback, conducting operational audits (ROR), and driving continuous improvement in service quality. The role includes system-level monitoring of customer satisfaction metrics (NPS), managing audit programs, and working cross-functionally with operations, marketing, and IT teams to close feedback loops and enhance the brand experience. Key Responsibilities: 1. Restaurant Audit Management Plan and conduct ROR (Restaura...

Posted 1 month ago

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