ServiceNow CSM Consultant (Senior) ID39272 AgileEngine

4.0 - 6.0 years

0 Lacs

Mumbai, Maharashtra, India

Remote

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. If you&aposre looking for a place to grow, make an impact, and work with people who care, we&aposd love to meet you! WHAT YOU WILL DO - Own end-to-end implementation of CSM for a newly acquired insurance business; - Configure case flows, SLA rules, business logic, and escalation paths; - Rapidly build service portals, intake forms, and knowledge integrations; - Integrate customer data with backend systems via REST/IntegrationHub; - Deliver working solutions in agile sprints, from kickoff to final UAT. MUST HAVES - 4+ years ServiceNow experience, 2+ years in CSM delivery; - Mastery of case management, knowledge setup, portals, and Virtual Agent; - Hands-on scripting in JavaScript, Glide, and Flow Designer; - Experience working directly with business stakeholders in short delivery cycles; - Strong English communication skills and a self-starting attitude. THE BENEFITS OF JOINING US - Remote work & Local connection: Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts. - Legal presence in India: We ensure full local compliance with a structured, secure work environment tailored to Indian regulations. - Competitive Compensation in INR: Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness. - Innovative Projects: Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups. Your application doesn&apost end here! To unlock the next steps, check your email and complete your registration on our Applicant Site . The incomplete registration results in the termination of your process. Show more Show less

Posted 1 month ago

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