Resource Planner

Job Summary

What you will do

• Execute resource planning and scheduling of the Field Force for a defined area with consistent application, full transparency for all involved stakeholders, and by using the approved processes and tools to ensure consistent world-class customer experience and optimal business performance by;
• • Dispatching and routing a team of Field Service engineers
  • Ensuring that response time targets are met in line with SLA’s
  • Scheduling of engineers to ensure maximum productivity and efficiency
  • Ensuring that agreed escalation and service processes are followed
• Together with Resource Planning Leader, participate in the analysis of short- and mid-term capacity constraints (over or under capacity), and coordinate capacity adjustment actions through own regional resources, cross regions or outsourcing resources.
• Proactively plan the field force for internal training development in full and in time
• Drive operational planning, forecasting for the market areas.
• Participate in deploying visual management and KPIs for planning & scheduling.
• Participate in the share & learn, continuous improvement activities and implementation of best practices related to planning and scheduling. Avoid sub-optimization.
• Be creative and supportive in the use of methodologies and tools aiming for continuous Improvement on planning processes (FSM, SAP)

We believe you have

• Bachelor’s degree in a related field
• Minimum 5 years as resource planning experience or previous customer services experience ideally in engineering service industry
• Strong productivity focus Proven record of process implementation, discipline and organizational agility
• Strong continuous improvement focus Demonstrated in Leadership Elements: Change, Collaborate and Perform
• Very good command in English