6 Resolving Conflicts Jobs

Join us as a Scrum Master at Barclays, where you will be responsible for supporting the successful delivery of location strategy projects to plan, budget, agreed quality, and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful as a Scrum Master, you should have a deep understanding of Agile principles and the Scrum framework. You will be responsible for facilitating Scrum ceremonies such as Daily Standup, Sprint Planning, Sprint Review & Sprint Retrospective. Your role will involve empowering and supporting the team, fostering collaboration, proactively identifying and removing blockers, promoting transparency, resolving conflicts, encouraging feedback, tracking velocity, burndown charts, and team performance. Expertise in Jira & Confluence Tool is essential. Additionally, familiarity with certifications such as CSM or SSM and influencing stakeholders and senior leadership are highly valued skills. You may be assessed on key critical skills relevant for success in the role, including risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role The purpose of this role is to manage the efficient delivery of large-scale technical projects and capabilities across the bank. You will collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle, adhering to agreed time, budget, and quality requirements. Accountabilities Your main responsibilities will include: - Managing the delivery, resource allocation, and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies. - Collaborating with customers and business teams to manage and implement customer trials to support the proposal of technically feasible solutions and effort and timeline expectations. - Working with software engineers, quality teams, product managers, and other engineering teams to deliver high-quality products and features aligned with the bank's objectives, regulations, and security policies. - Identifying, assessing, and mitigating risks associated with technical projects to prepare the bank for potential challenges. - Managing change requests and communicating with stakeholders throughout the project lifecycle. - Managing vendor relations involved in technical projects to ensure they deliver according to agreed terms. - Staying abreast of the latest industry technology trends and technologies to evaluate and adopt new approaches to improving deliver outcomes and fostering a culture of continuous learning, technical excellence, and growth. As an Assistant Vice President, you are expected to advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness. You will lead a team performing complex tasks, set objectives, coach employees, and appraise performance. You will need to demonstrate a clear set of leadership behaviors and create an environment for colleagues to thrive and deliver to a consistently excellent standard. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.,

As a candidate applying for the position at WNS (Holdings) Limited, you will be expected to possess 4-6 years of knowledge in accounting principles, including expertise in Journal Entries and Reconciliation. The scope of your responsibilities will encompass handling tasks independently, adhering to specific client processes, and ensuring compliance in terms of Turnaround Time (TAT) and accuracy post training. Proficiency in Excel is essential, while SAP knowledge is considered advantageous. Your role will involve reviewing activities and reconciliations, understanding client expectations, and striving to enhance performance on Service Level Agreements (SLAs) and deliverables. Effective communication of issues, findings, and proposed resolutions to customers is crucial, along with maintaining relationships with relevant stakeholders. Clarity about self-expectations, role responsibilities, and organizational goals will be key to your success in this position. Furthermore, you will be required to demonstrate a collaborative spirit, proactively address change management, identify anomalies in output, and propose process improvements. Active participation in team meetings, clear articulation of thoughts, and strong communication skills, both verbal and written, are vital for effective collaboration within the organization. Additionally, as part of the qualifications required for this role, candidates should possess a B.Com/M.Com/MBA Finance degree. This position offers an opportunity to contribute to the digital transformation journey of clients across various industries, in alignment with the strategic objectives of WNS (Holdings) Limited.,

20+ years of experience in overall managed service delivery Core Strength - Program Delivery Management, IT Infrastructure outsourcing, ITIL Knowledge, People management, Contract and Financial management Very strong understanding of current infrastructure concepts with the proven ability to manage servers, virtualization, storage, data centres and monitoring Proven leadership skills with the ability to develop and communicate the program objectives and ensure its successful execution. Responsible for overall managed service delivery and SLA Compliance. Periodically track and assess the managed services risks and develop plans to mitigate them. Prepare and review status reports and present the same to customer. Ensure all the SLA and Under Pinning Contract with reference to Infrastructure services are appropriate and updated Customer complaints - Closure of all customer complaints within SLA. Ensure month on month improved User Satisfaction Survey Rating Service delivery assurance to ensure maximum service availability and performance to customer s infrastructure. Driving and implementing operations services strategy in order to achieve performance and quality. Knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues Ensure continual improvement in customer satisfaction, delivering higher value services and productivity Manage day-to-day 24 /7 operations to exceptional levels of service in excess of business expectations. Participates in client presentations and discussions to present the technical solution. Very strong understanding of current infrastructure concepts with the proven ability to manage servers, virtualization, storage, data centres and monitoring Manages the service delivery within agreed financials/budgets Collaborate effectively, resolving conflicts and ensuring follow through with cross-functional teams Strong problem-solving and analytical skills leveraging all available resources Exceptional verbal and written communication Participate in Change Advisory Board, and major Incident and Problem reviews

You will be responsible for driving growth by planning and managing budgets in the Inorganic Chemical field. Your role will involve creating and implementing strategies for market presence, positioning the company, and marketing products effectively. Additionally, you will be handling marketing activities such as public relations, advertising, and trade shows. Your key tasks will include identifying new products and markets to increase sales, developing plans to achieve sales goals, managing customer relationships by handling orders and complaints, and ensuring high levels of customer satisfaction. It will be essential for you to stay updated on industry trends and competitors to develop and execute effective marketing strategies. In this role, you will collaborate with various teams, including sourcing and finance, to meet business goals and drive success. Qualifications for this position include a Bachelor's or Master's degree in Chemical Engineering or Chemistry, along with an MBA. While 1-2 years of experience in a similar industry is preferred, good analytical skills for data interpretation and report creation, the ability to manage multiple tasks simultaneously, and proficiency in conflict resolution and time management will be beneficial.,

Scope of Work Develop and implement strategies to enhance the company culture, ensuring alignment with the organizations Vision, Purpose, and Values. Create Training and Learning content for Leadership, Team building and Life skills Research and adapt industry-leading HR practices to fit KNOWe's unique environment. Collaborate with Business Leaders to effectively execute initiatives that strengthen organizational culture. Create and administer engagement surveys by analyzing organizational context and benchmarking against industry standards. Compile and distribute employee feedback across all departments and communication channels. Facilitate the development and execution of action plans in response to employee feedback. Monitor and ensure the implementation of action plans by managers. Manage the nomination process for the organizations participation in external Best Employer awards. Maintain a comprehensive dashboard that tracks all initiatives and their progress. Support the cultural objectives of the business by utilizing People Councils. Contribute to the enhancement of the companys brand and reputation. Success Metrics Elevate the organization’s standing among India’s top workplaces. Ensure the successful execution of action plans addressing employee feedback at both organizational and functional levels. Key Skills and Competencies Proactive and innovative thinker with a dynamic approach. Agile, creative, and capable of introducing fresh ideas in the areas of Engagement and Culture. Strong strategic thinking paired with a focus on execution. Excellent collaboration, communication, and influencing skills. Capable of independently driving and leading initiatives.

* Engage with new & existing customers * Answer service-related questions * Identify customer needs & support sales * Collect market data and feedback * Forward leads to relevant departments * Update customer records * Log calls, sales, and insights