155 Resolution Jobs - Page 7

1. End to end ownership of ensuring stellar Customer Experience by driving key business metrics. 2. Reduction & resolution of Customers grievances within the stipulated time by co-ordinating cross functional stakeholders. 3. Establish process governance for the happy flow of shipments to the customers doorstep. 4. Identify customers dissonances/improvement opportunities and partnering with business to recommend business. 5. Operational knowledge of logistics / Courier/ SCM . 6. Skill & knowledge of operating ERP used in logistics/Courier. 7. Should know computing skills especially reasonable knowledge of MS Office.

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call hr aditi@7795311459 call ruth@9590520040 call hr indu@7848820046 call hr Ashika@7829423175

Associate Manager: Job Title: Associate Manager Human Resources (HR Generalist) Location: Ghaziabad Department: Human Resources Reports to: HR Head Employment Type: Full-Time Job Summary: We are seeking a dynamic and detail-oriented Associate Manager Human Resources to join our HR team in a generalist capacity. The ideal candidate will support a wide range of HR functions, including recruitment, onboarding, employee relations, benefits administration, and compliance. This role requires a proactive professional with strong interpersonal skills and a comprehensive understanding of HR policies and best practices. Key Responsibilities: Assist in the recruitment and onboarding process , including posting job openings, screening resumes, conducting interviews, and coordinating new hire orientation. Administer employee benefits programs and assist with the annual open enrollment process. Maintain accurate and up-to-date employee records , ensuring compliance with legal and regulatory requirements. Serve as a point of contact for employee inquiries regarding company policies, benefit programs, and workplace concerns. Support performance management initiatives, including goal setting, performance evaluations, and feedback sessions. Address and resolve employee relations issues and concerns in a timely and professional manner. Assist in the development and implementation of HR policies and procedures aligned with organizational goals. Coordinate training and development programs to support employee growth and organizational effectiveness. Ensure HR practices are compliant with federal, state, and local employment laws and regulations. Prepare, track, and analyze HR metrics and reports to assist in workforce planning and strategic decision-making. Qualifications: Bachelors degree in Human Resources, Business Administration, or a related field (Masters or HR certification preferred). 47 years of experience in an HR generalist role, preferably in a corporate setting. Solid knowledge of HR functions, employment law, and HR best practices. Strong interpersonal, communication, and conflict-resolution skills. Ability to handle sensitive information with discretion and professionalism. Proficiency in HRIS systems and Microsoft Office Suite. Key Competencies: Team-oriented and collaborative Attention to detail and organizational skills Analytical mindset with a problem-solving attitude Adaptability and flexibility in a fast-paced environment High level of integrity and confidentiality

Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Junior Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! JD:- Responsible for coordinating and assisting for ensuring the reply / resolution of the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints This includes a) Analyse the complaint on merits; ii) Coordinating with the respective branch team and ensure that reply / reverts are received immediately. iii) Preparing the draft reply on merits based on feed-back received from location; iv) Arranging reply, documents for the re-open cases. v) Assist in ensuring compliance of the Advisory/Orders passed by the Authority. vi) Updating the status in Modules. Mandatory Requirement- a) Excellent drafting and communication skills b) Language proficiency- English & Hindi must. Unlock your next career chapter! Email your resume to Subashree.marimuthu@indusind.com

Job Title: We are seeking a proactive and empathetic Customer Relationship Executive (HR) to act as the primary point of contact for all HR-related inquiries and concerns within a designated zone. This role involves managing employee relations, addressing grievances, handling emergency situations, and ensuring effective communication between employees and management. The ideal candidate will possess strong interpersonal skills, a deep understanding of HR policies, and the ability to navigate complex situations with discretion and professionalism. Key Responsibilities: Employee Relations & Engagement: Serve as the first point of contact for employees regarding HR-related queries and concerns. Foster positive relationships between employees and management to promote a collaborative work environment. Conduct regular check-ins with employees to gauge satisfaction and address potential issues proactively. Grievance Handling & Conflict Resolution: Receive and document employee grievances, ensuring confidentiality and impartiality. Investigate complaints thoroughly and in a timely manner, collaborating with relevant departments as needed. Mediate conflicts between employees and management, facilitating constructive discussions to reach amicable resolutions. Emergency Response & Escalation Management: Develop and implement protocols for handling emergency situations affecting employees. Coordinate with emergency services and internal departments during critical incidents. Ensure timely communication with affected employees and their families, providing support as necessary. Act as an escalation point for complex or high-priority HR issues, providing expert advice and solutions. Reporting & Documentation: Maintain accurate records of all employee interactions, grievances, and resolutions. Prepare regular reports on HR metrics, including grievance trends and emergency incidents. Present findings and recommendations to senior management for continuous improvement. Qualifications: Bachelors degree in Human Resources, Business Administration, or related field. Proven experience in HR or customer relationship management roles. Strong understanding of labor laws and HR best practices. Excellent communication, interpersonal, and conflict resolution skills. Ability to handle sensitive situations with discretion and professionalism. Proficiency in HR software and Microsoft Office Suite.bp global+1Manatal+1 Desirable Skills: Experience in crisis management and emergency response. Familiarity with grievance management systems. Multilingual abilities to communicate with a diverse workforce. Working Conditions: Full-time position with occasional after-hours availability for emergency situations. Office-based with potential for remote work depending on company policy.