2 Resolution Coordination Jobs

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally figuring it out. This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else. You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That's the kind of impact you can have! This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom Trust us, that won't be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Technical and Professional Experience Having 7+ Years of experience in Situation management Enterprise IT application experience Incident Ownership: Manage all major incidents (Sev1 and Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized Incident Management desk. Ticket Handling: Receive and log incidents via phone, email, and web in SNOW Portal. Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT). Initiate bridges and release notifications with meaningful progress updates. Resolution Coordination: Lead and facilitate incident calls with end-to-end ownership until resolution. Conduct initial discovery and provide preliminary support before engaging domain SMEs. Assign incidents to appropriate resolution groups and drive closure. Escalate unresolved incidents per escalation procedures approved by CUSTOMER SPOC. Stakeholder Communication: Keep internal and external stakeholders updated throughout the incident lifecycle. Communicate anticipated resolution times and status changes. Coordinate with backend infrastructure teams to ensure prioritization and resolution. Governance & Compliance:M Preferred Technical and Professional Experience Recommend improvements to documented processes and interfaces. Organize monthly cross-skill training with domain teams. Maintain and reconcile escalation matrices and notification distribution lists. In depth knowledge of Amazon cloud hosting architecture with experience with AWS and Azure is a bonus Exceptional judgment and decision-making abilities Familiar with a variety of IT concepts, practices, and procedures Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Strong analytical and problem-solving skills with high attention to detail Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

The project aims to create interactive panoramas from street-level positions globally by developing, testing, deploying, and maintaining hardware and sensors for various platforms. As a Compliance Coordinator, your primary responsibility will be ensuring the regulatory integrity of international shipments. This involves conducting pre-shipment trade and regulatory research, collaborating with third-party vendors, auditing and verifying shipping documents for compliance with regulations such as FCPA and Anti-Bribery, liaising with brokers and external parties, and coordinating with Legal and Tax teams for import/export processes. Your duties will also include providing clearance instructions to customs brokers, troubleshooting shipment issues, ensuring compliance of commercial documents like Commercial Invoices, Packing Lists, and Airway Bills, entering order forms into internal systems, supporting Tax and Customs audits, conducting due diligence on external parties, monitoring Personally Identifiable Information (PII) and Denied Party Screenings, maintaining brokerage performance reports, and resolving international customs-hold shipments. To qualify for this role, you should have a Bachelor's Degree in a related field, at least 3 years of experience in the logistics industry with exposure to trade compliance, regulations, inventory, or warehouse management, 2+ years of domain experience in Hardware Operations, proficiency in spreadsheets, stock management, and forecasting, adaptability in a fast-paced environment, strong interpersonal and communication skills, and knowledge of trade compliance rules and regulations. If you meet these qualifications and are ready to take on this challenging and rewarding role, we encourage you to apply and look forward to meeting you!,