Residential apartment

Apartment Helpdesk Job Responsibilities Resident Support & Communication Act as the first point of contact for residents regarding inquiries, complaints, or service requests. Record and acknowledge resident concerns promptly through phone, email, or society apps (e.g., MyGate, ApnaComplex). Provide updates and follow-up on pending requests until resolution. Complaint & Request Management Log all service requests, complaints, and queries in the helpdesk system. Assign complaints to the concerned department/vendor (housekeeping, electrical, plumbing, security, etc.). Track and escalate unresolved issues to management within defined timelines. Visitor & Security Coordination Coordinate with the security team for visitor management, delivery approvals, and resident safety. Maintain records of visitors, vendors, and contractors working in the premises. Maintenance & Facility Support Register and track common area maintenance issues (lift breakdowns, water leakage, power failures, etc.). Coordinate with facility/technical teams for quick resolution. Maintain records of preventive maintenance schedules and update status. Communication & Notices Circulate community notices, announcements, and emergency information to residents through notice boards, society app, or emails. Assist in organizing society events, meetings, and circulars. Payment & Documentation Support Guide residents in raising requests related to maintenance charges, deposits, and refunds. Maintain records of deposits, refunds, and service-related payments (in coordination with Accounts/Finance team). Keep documentation of complaints, reports, and approvals for audit and reference. Reporting & Escalation Prepare daily/weekly/monthly helpdesk reports on complaints, closures, and pending issues. Escalate recurring issues or policy violations to Facility Manager/Management Committee. Vendor & Contractor Coordination Support in coordinating with vendors for repair and service works. Track vendor performance and provide feedback to management. Emergency Handling Assist residents during emergencies such as fire alarms, medical emergencies, or lift breakdowns by coordinating with security, maintenance, or external agencies. Resident Relationship Management Maintain courteous and professional communication at all times. Ensure transparency and fairness in handling resident concerns. Promote a positive resident experience in the apartment community. Job Type: Full-time Pay: ₹10,648.97 - ₹30,072.90 per month Work Location: In person