916 Reservation Jobs - Page 9

We are Conducting Interviews for the following position in a five Star Hotels for Delhi - Gurgaon and Noida GRE (Guest Relation Executive) Reservation Steward Receptionist Minimum Education : 12th pass / Graduate Gender - Male and female Salary & Benefits: Salary: 15000 - 22000 Meals & Uniform Provided Incentives & Career growth opportunities Age 18-25 yrs Only - If you are above this age criteria, kindly don't apply For Telephonic Round Call on +91- 924023 4023 (100 Hot Lines) You Can Directly Visit at Below Mentioned address with your Resume and Pictures Timing - 10:00 AM- 5:00 PM CITA Head Office- Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059,Land Mark Above Yes Bank Nearest Metro Station Dwarka Mor Metro Station Branch office - 2nd floor, SCF 36, 12, above dominos Pizza, Huda Sector 11, Panipat, Haryana - 132103

1. Lead, train, evaluate new hires in the system2. Plan and manage internal reinforcement and refresher trainings and feedback sessions on monthly basis3. Work collaboratively and conduct TNA/TNI with the Quality and Operations team to identify training needs4. Interact with client on weekly basis5. Manage content on the Learning Management System and create training SOPs6. Identify process gaps and fix them through process changes, refresher trainings, etc.7. Optimize training processes for efficiency and analyze training effectiveness8. Plan and implement training programs that will prepare employees for the next level in the domain9. Implement training KPIs, prepare and present reports on the same10. Storyboard and prepare learning materials for programs11. Coach and provide feedback to trainees on their performance in class and on shop floor12. Create new training content and update existing content to support new hires and existing staff on the floor 13. Class records to be maintained and reports/dashboards to be published to leadership on regular basis14. Research new training methods and implement them Qualifications 1. Sound knowledge of travel domain Reservation and Ticketing, Customer Relations; someone who has full exposure to the airline and travel agency world2. Overall travel experience of more than 12 years with experie

Role & responsibilities Issue, reissue, exchange, and refund tickets via Amadeus Monitor and resolve global schedule changes, queue management, PNR updates Support international sales teams and travel agents with fare and routing queries Coordinate with airlines, consolidators, and global partners for seamless service delivery Provide 24/7 support to overseas teams during night shift hours Preferred candidate profile 1-5years in airline, travel, or reservation roles Proficient with Amadeus GDS , ideally certified or experienced in global workflows Flexible for rotational shift(24*7)

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None .

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. You’ll make an impact by You will support the development and implementation of global sourcing strategies in alignment with business needs and according to the location’s requirements, ensuring early involvement in all key projects. This involves assisting with inputs to negotiate global contracts and driving and implementing sourcing decisions while considering the focus on total costs. Candidate will aid in managing global demand for Forgings and Copper Casting for the business unit Electrification & Automation and fostering cross-functional alignment within the area of responsibility. Additionally, the candidate will coordinate and support a virtual team of factory buyers globally to achieve optimum conditions and savings through collaborative, targeted activities. The candidate will contribute to driving efficiency through effective utilization of procurement levers, such as negotiation, cost transparency, e-sourcing, and cost value engineering. Candidate will assist in leading and developing our supplier network for commercial topics, sustainability, supplier qualification, development, and overall relationship management to ensure growth potential for the business. Ensuring compliance with company policies, procedures, and regulatory requirements will also be part of the candidate's support role. Moreover, the candidate will apply supply market intelligence, commercial and technical trends, and focus on future technologies and innovation to drive value for the business. Your defining qualities You are Engineering graduate - preferable Mechanical or Production - and willingness to travel internationally (approx. 50% of you time) complete your profile. You are a strategic problem solver with strong negotiation and contract leadership skills. You have a deep understanding of the global supply chain landscape and a clear understanding of international competition, ideally acquired through long-term stays abroad or co-operation within an international environment. You have many years of experience in procurement and cross-functional experience in a related functional area including a proven understanding of related reporting and controlling requirements. You are proficient in written and spoken English to ensure global communication and negotiation on executive level. You are a standout colleague, proactive and assertive to achieve the business goals, and you are willing to find solutions with modern and digital approaches where you demonstrate ownership culture. You are much more than your qualifications and we believe in the potential of every single candidate. We look forward to getting to know you. We’re Siemens. A collection of over 372,000 minds building the future, one day at a time. We're dedicated to quality and equality, and we welcome applications that reflect the diversity of the communities we work in. Bring your curiosity and imagination and help us shape tomorrow. Want to join us and be a Future Maker We are looking forward to receiving your online application. Please ensure you complete all areas of the application form, to the best of your ability to help us review your suitability for the role.

Smart infrastructure from Siemens makes the world a more connected and caring place - where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. You’ll make an impact by You will support the development and implementation of global sourcing strategies in alignment with business needs and according to the location’s requirements, ensuring early involvement in all key projects. This involves assisting with inputs to negotiate global contracts and driving and implementing sourcing decisions while considering the focus on total costs. Candidate will aid in managing global demand for Machined Parts for the business unit Electrification & Automation and fostering cross-functional alignment within the area of responsibility. Additionally, the candidate will coordinate and support a virtual team of factory buyers globally to achieve optimum conditions and savings through collaborative, targeted activities. The candidate will contribute to driving efficiency through effective utilization of procurement levers, such as negotiation, cost transparency, e-sourcing, and cost value engineering. Candidate will assist in leading and developing our supplier network for commercial topics, sustainability, supplier qualification, development, and overall relationship management to ensure growth potential for the business. Ensuring compliance with company policies, procedures, and regulatory requirements will also be part of the candidate's support role. Moreover, the candidate will apply supply market intelligence, commercial and technical trends, and focus on future technologies and innovation to drive value for the business. Your defining qualities You are Engineering graduate - preferable Mechanical or Production - and willingness to travel internationally (approx. 50% of you time) complete your profile. You are a strategic problem solver with strong negotiation and contract leadership skills. You have a deep understanding of the global supply chain landscape and a clear understanding of international competition, ideally acquired through long-term stays abroad or co-operation within an international environment. You have many years of experience in procurement and cross-functional experience in a related functional area including a proven understanding of related reporting and controlling requirements. You are proficient in written and spoken English to ensure global communication and negotiation on executive level. You are a standout colleague, proactive and assertive to achieve the business goals, and you are willing to find solutions with modern and digital approaches where you demonstrate ownership culture. You are much more than your qualifications and we believe in the potential of every single candidate. We look forward to getting to know you. We’re Siemens. A collection of over 372,000 minds building the future, one day at a time. We're dedicated to quality and equality, and we welcome applications that reflect the diversity of the communities we work in. Bring your curiosity and imagination and help us shape tomorrow. Want to join us and be a Future Maker We are looking forward to receiving your online application. Please ensure you complete all areas of the application form, to the best of your ability to help us review your suitability for the role.

Primary Skill - Excellent communication skills, Comprehension - Ability to clearly understand the problem statement, Strong customer service focus Ability to empathize with the customer - Prioritizing customer nee Experience: Secondary Skill - Self-Discipline Learning and decision making Patience and action oriented Experience: Requirements: Customer Service via Calls: The role involves handling customer queries through calls using various front office tools, requiring strong communication and comprehension skills. Eligibility Criteria: Graduates and undergraduates can apply, but candidates with degrees like MBA, BTech, BCA, BSc IT/CS, BE, MTech, MCA, or CA are not eligible. Skill Requirements: Must have excellent voice and accent, grammar, and analytical skills, along with a strong customer service focus and telephone etiquette. Preferred Experience:Candidates with backgrounds in the airline industry (especially ticketing/reservations), hospitality, logistics, or international call centre are preferred. IATA certification is a plus. Job Logistics: The position is Work from Office at Airoli Mindspace, with 5-day working, 247 shift flexibility, and preference for immediate joiners. Candidates with backgrounds in the airline industry (especially ticketing/reservations), hospitality, logistics, or international call centre are preferred _ Mandatory Skills: Customer Service( Reservation).

: In Scope of Position based Promotions (INTERNAL only) Job TitleValuations Analyst Corporate TitleAssociate LocationMumbai, India Role Description Valuation Control is a specialist group within Market and Valuations Risk Management (MVRM) that manages a wide range of relevant risk and implementation topics to ensure integrity and control over all aspects of the valuation of the Bank's trading portfolios. This includes: Performance of monthly and intra-month Independent Price Verification (IPV), Reserves and Prudential Capital Oversight and development of valuation, reserve and Prudential Capital methodologies. Analysis and management of key valuation uncertainty issues through DB's senior management Review of bespoke derivative and structured financing trades Valuations works closely with its Risk Management partners, Finance, and Trading globally and employs a team extension model in Mumbai. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Perform the IPV(Independent Price Verification), Fair Value adjustments (FVA reserves), Fair Value Hierarchy levelling, Day1 PNL assessment, Prudential Valuations (Pruvals) calculations of products such as Bonds, Loans, Swaps, Securitized Products, Derivatives (including Forwards, Options and CDS), FX, IR Swaps, Swaption, Inflation Swaps, Inflation Options, other Interest Rates products etc. Report and provide analysis of pricing variance drivers, perform due diligence on the reliability of market data from multiple sources such as Bloomberg, Markit-Totem, brokers and other independent sources. Take ownership of the process and models, thoroughly understand the underlying financial and mathematical concepts, and make change / improvements, in consultation with other stakeholders, if situation warrants. Increase the process efficiency by automating manual steps in the processes. Co-ordinate with CTB to increase efficiency. Develop strong relationships with product control, risk management and quantitative departments on valuation and modeling issues. Ensure controls around processes such as completeness and accuracy, and adherence to key operating procedure. Discuss IPV, FVA reserves, Levelling and Prudential Valuations results with regional Valuation Teams, Desk and other stakeholders. Be involved in Strategic, Tactical/ ad-hoc projects / investigation requests from Stakeholders. Ensure proper back-ups are created and assist other teams during contingencies (Staff shortage, high volumes etc). Create / modify / update the supporting documentation like KOP/SOP etc. Your skills and experience Ideally the candidate will have several years of experience within the Valuation / Market Risk departments of a large investment bank with in-depth knowledge of Credit, Rates, or Currency markets. Specific exposure to IPV, reserving, pricing and modelling aspects of valuation control of trading businesses is preferred. Good working knowledge of Excel, VBA and possibly Python, hands-on experience of market data providers including Reuters, Bloomberg, ISMA and Markit Good communication skills How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Good looking female candidate required for Receptionist (Showroom Hostess) position in our showroom in Chennai. Freshers are also eligible. Designation: Showroom Host Experience: 0 to 5 Qualification: +2, ITI / Diploma / Any Degree. Gender: Female Languages Known: Speaking Telugu is must (Salary is not a constraint for the right candidate) Job Descriptions: - Welcoming the customers - Assisting the customers - Guding the customers to counters - Maintaining the Visitors Book - Collecting feedback from customers Benefits: Competitive and on time salary Attractive monthly Incentives. PF & ESI. Salary on Time. Yearly Salary Increment (Performance Basis) Opportunity to grow to higher positions Refreshment Provided For more details: Whatsapp or Call HR Hemashree 7358105860

The Travel and Tourism industry is on the verge of a revolution; The definition of a tour guide is changing with the description of a traveller and tourist. In the current scenario, there are thankfully more travellers who are looking for unique and sustainable ways to experience a destination through understanding the local way of life, taste the regions cuisine, deep dive into the cultural diversity and interact with locals to understand and rejoice all of the above. We, Unventured have over the past 5 years we have been the locals for travellers who want to see our beautiful country beyond the clich. We are rated highly by our travellers as the best in the Industry providing experiential tours in India, Bhutan and South East Asia. As an organization, we believe in focusing not just on our customers but also our team that plays a prominent role in building this way of life where travel meets local experiences through sustainable means. Roles and Responsibilities Were looking for someone with a warm personality and a passion for travel and storytelling. At Unventured, a tour is less about giving out statistical information, and more about a storytelling experience with a local friend. As part of the team, you will be guiding travellers through Bengaluru and Mysuru. Some of the must-have Core/Key skills are Engaging Ability to hold the attention of your guests/travellers without being repetitive. Share information through illuminating and entertaining ways, rather than repeating a list of facts and instructions. Patient Answering questions youve already answered multiple times, you will show both competence and enthusiasm, to help your guest come to a satisfying conclusion to the question they had in mind. Empathetic Feel the Room Your radar is always on to feel the room. You should be able to put people at ease, reassuring them that they are in good hands and that they should try to have the best time possible. Good Sense of Humour A guide with a good sense of humour will increase the enjoyment of the tour and temper any tensions that may arise. Energetic Long days, large groups, physical activity, and nearly daily crisis management require a great deal of energy, both mental and physical. Timely Punctuality is a must-have quality. If you are not on time, that makes for unhappy travellers and frustrated co-guides. Organised The experience should feel seamless and effortless. Logistics should be nearly invisible to the eyes of the participants. Keen interest in History and Culture continuously learn about his/her destination. Look out for new experiences and share them with the team. Knowledge of the local language (Kannada/Hindi) An acute sense of direction Work Experience Prior work experience in the hospitality industry is preferred and not a must.

Guest Assistance: Welcome guests, provide information, and assist with their needs and requests This may include check-in/check-out procedures, room allocation, luggage handling, and escorting guests to their accommodations Customer Service: Deliver excellent customer service by promptly and professionally addressing guest inquiries, concerns, and complaints Handle difficult situations with tact and diplomacy to ensure guest satisfaction Communication: Maintain clear and effective communication with guests, both in person and through various channels such as telephone, email, and social media Provide accurate and helpful information about facilities, services, and local attractions Problem Resolution: Proactively identify and resolve guest issues and complaints in a timely and efficient manner Collaborate with relevant departments or individuals to address and resolve any service-related problems Guest Feedback: Collect and analyze guest feedback to identify areas for improvement Take appropriate action to enhance the guest experience based on feedback received Relationship Building: Foster positive relationships with guests, ensuring their loyalty and satisfaction Anticipate and fulfill guest needs to create a personalized and memorable experience Coordination: Collaborate with various departments, such as housekeeping, food and beverage, and maintenance, to ensure smooth guest experiences Coordinate special requests, such as room setups, amenities, and event arrangements Administrative Tasks: Perform administrative duties related to guest relations, such as maintaining guest records, updating databases, preparing reports, and processing guest requests or reservations Crisis Management: Handle emergency situations and guest complaints effectively, remaining calm and composed under pressure Follow established procedures and protocols to ensure the safety and well-being of guests Product Knowledge: Stay updated on the features, amenities, and services offered by the organization Possess a thorough understanding of local attractions, transportation options, and other relevant information to assist guests effecti

Vividus Hotels is looking for Reservation Executive to join our dynamic team and embark on a rewarding career journey Able to handle incoming calls or emails and provide information to customers regarding reservations, availability, prices, and promotions Able to use reservation systems and other related software to make bookings, process payments, and confirm reservations Should be able to cross-sell, suggest additional products or services to customers, such as car rentals, tours, or restaurant reservations Able to handle customer complaints or issues effectively, often by communicating with other departments or suppliers to resolve the problem Generating reports, analyzing trends and make recommendations to management to improve customer service and sales Excellent communication and customer service skills

FCM is one of the worlds largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCMs flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalized business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events Day in the life: Assist clients in finding the best international and domestic travel deals tailored to their specific needs. Handle client requests including reservations, transfers, changes, and cancellations; provide alternative travel options when necessary. • Book domestic and international reservations for air travel, rail tickets, hotel accommodations, and car rentals. Adhere strictly to Service Level Agreements (SLAs) to ensure timely and accurate service delivery. Monitor and manage queues in the Amadeus global distribution system (GDS) to maintain high-quality service standards. Stay informed about airline rules, regulations, and current developments affecting travel industry trends. Collaborate effectively with interoffice departments to fulfill client requirements, including Management Information Systems (MIS) support. Assist finance department in client debt recovery processes as required. Proficiency in Amadeus is mandatory; experience with Implant travel management systems is advantageous. Hands-on experience with international fares, routings, and visa processing knowledge is essential. You'll be perfect for the role if you have: Proven experience as a Travel Consultant in the travel industry. In-depth knowledge of Amadeus GDS and proficiency in using it to manage bookings. Strong understanding of international fares, routings, and visa processing requirements. Excellent communication skills, both verbal and written, with a customer-oriented approach. Ability to work effectively in a fast-paced environment while maintaining attention to detail. Strong problem-solving skills and ability to adapt to changing situations. Bachelors degree in hospitality, Business Administration, or relevant field is preferred. Work Perks! - Whats in it for you: FCM India is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. Its also why we offer some great employee benefits and perks outside of the norm. You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. Market Aligned remuneration structure and a highly competitive salary Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance: We believe in No Leave = No Life So have your own travel adventures with paid annual leave We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities. Ambar Mahesh Mirkar Senior Travel Acquisition Partner FCM INDIA (part of Flight Centre Travel Group )

Opening in Travel GDS for Gurgaon Location Any GDS Knowledge is mandatory. Must have knowledge of Travel Reservation 5 days working, both side cab Rotational shift Upto-32k ctc+ incentives+medical insurance Required Candidate profile 6 months of GDS experience can apply Good GDS commands can apply Good Travel Knowledge Interested can share CV @ 9354352748, 9871856986

Opening in Travel GDS for Noida Location Any GDS Knowledge is mandatory. Must have knowledge of Travel Reservation 5 days working, both side cab Rotational shift Upto-32k ctc+ incentives+medical insurance Required Candidate profile 6 months of GDS experience can apply Good GDS commands can apply Good Travel Knowledge Interested can share CV @ 9354352748, 9871856986

Roles & Responsibilities of Front Office Executive (FOE) Customer Relationship Management Welcome and assist visitors, ensuring a positive and professional first impression. Address customer inquiries and provide timely resolutions. Maintain an organized and inviting front desk environment. Coordinate with internal teams to fulfill client and visitor requirements. Oversee smooth visitor check-in and enforce security protocols. MS Bookings Management (if applicable) Maintain daily records of fixed and flexible seat bookings. Process employee requests for seat reservations or cancellations. Site Operations Management Supervise and ensure the smooth functioning of daily operations at the Noida site. Event Management & Coordination Plan, organize, and evaluate corporate events for Noida, Bangalore, and Chennai offices. Collaborate with the event team and clients to ensure seamless execution. Daily Briefings & Team Supervision Conduct daily meetings with supervisors. Ensure housekeeping, pantry, and APS staff consistently meet uniform and grooming standards. Marketing & Communications Design and prepare professional presentations and flyers for Noida, Bangalore, and Chennai. Onboarding Support Conduct office tours and orientations for new joiners on their first day. Internal Communications Draft and distribute informative communication materials across all office locations. Client Engagement Provide ongoing support to clients, addressing requirements across all sites. Gate Pass Management Process and manage gate passes for inward and outward material movements. Courier Management Record daily incoming and outgoing couriers using the Happy Visitor software. Handle and manage international courier bookings. ID & Visiting Card Administration Collect employee information for ID and visiting card issuance. Oversee the printing, dispatch, and distribution of cards across PAN India. Housekeeping, Pantry & Stationery Management Maintain accurate stock records and ensure consistent availability of supplies. Month-End Reporting Update registers and prepare monthly operational reports. Lost & Found & First Aid Management Maintain precise records and oversee lost & found items and first aid inventory. Customer Complaint Handling (Service Now) Log and track customer complaints in Service Now. Ensure prompt resolution and closure of complaints. Monitor recurring issues and implement process improvements to enhance service quality.

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Undergrad/Graduate Fresher and Experience Both can apply. Both side Cabs & Meals 5 Days Working Sat-Sun Fixed Off Excellent Communication Skills Salary Up to 40K in hand To apply, Call or WhatsApp 9870574797 / 8700694564 Required Candidate profile Undergrad/Graduate with 6 months Experience. Excellent Communication Skills Required To apply, Call or WhatsApp 98705 74797 / 8700694564

Call or WhatsApp ASAP cv.rrenaissance@gmail.com MONICA 9650531029 Clients Hiring for :- BRITISH AIRWAYS International Airline (Captive Unit) hiring Minimum 1year Airline Voice Experience Role & responsibilities Inbound Voice, Airline Internal Service Process Handling Airline Customer Queries PNR & Ticket & Itinerary Cancelation, Creation, Amendment Preferred candidate profile Excellent Communication* 1 Year Voice or Blended Airline Experience Mandate Any Education Any Age Any Location within Delhi NCR Immediate Joiner preferred (Notice period can be given) Perks and benefits Monthly salary 30-40% hike on your last withdrawn salary or as per below mentioned one whichever is lesser will be given Experienced = 44000 (INCLUDED VARIABLE) Work From Office Both Way Cab Any 5 Days Working Rotational Shifts & Offs Call or WhatsApp ASAP cv.rrenaissance@gmail.com MONICA 9650531029

The role involves managing inventory and pricing across OTAs and internal systems, analyzing trends to maximize revenue, and coordinating with sales and front office teams. Proficiency in PMS, channel managers (e.g., IDS, Opera, Staah), and Excel.

Role & responsibilities Job Role: Front Office Executive / Reservation Manager We are looking for a professional, guest-friendly, and tech-savvy individual to oversee front office operations, guest reservations, and OTA platform management at our boutique resort. Key Responsibilities Manage check-ins, check-outs, guest assistance & inquiries Process reservations through PMS & OTAs (e.g., eZee, Cloudbeds, Booking.com) Ensure accurate billing, invoicing, and guest folios Promote upselling of room categories and packages Coordinate with housekeeping, restaurant, and transport teams Supervise guest transport, concierge support, and tour bookings Maintain booking records, ensure rate parity, and prepare daily reports Handle guest data with confidentiality and manage front desk cash flow Preferred candidate profile Eligibility & Skills: 2 - 3 years experience in front office/reservations at a hotel or resort Proficient with hotel PMS/reservation software Excellent communication in English, Malayalam, and Hindi Degree or diploma in Hotel or Hospitality Management (preferred) Strong leadership, multitasking, and administrative skills Job Type: Full-Time Food & Accommodation Provided Immediate Joiners Preferred

ABOUT PRAXIS SERVICES Join the Leader and Domain Expert in Customer Service South Asia Praxis is a leading Business Process Management company managing reservations. It provides Reservations Services, Revenue Management & online Sales for leading hotel chains & boutique hotels in India & overseas. Some of the hotels managed by Praxis are members of affiliations such as Relais & Chateaux, Leading Hotels of the World (LHW), Small Luxury Hotels (SLH), Preferred Hotels etc. Job Description: - A reservations sales associate position is responsible for ensuring a positive and memorable experience for guests. - Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers. - Describing different facilities and services depending on the needs of the callers and their interests. - Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival. - Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements. - Lending patient ear for guest grievances and taking prompt actions for redress. - Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities. - Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty. Skills Required: - A natural tendency to help people, a willingness to learn and improve, and diplomacy. - Ability to communicate effectively in English language for both written and spoken purposes. - Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers. - Computer skills, organizational abilities and multitasking capabilities. - Basic cognitive and analytical skills. - General awareness is a desirable attribute. - Willingness to work in a 24x7 environment and rotational week offs - Proficient in MS Office (Word, Excel, Outlook, PowerPoint) Education: - Graduation in any stream, Hotel Management preferably. Salary & related perquisites: - Best as per industry standards Transport- Air conditioned cabs for staff members from residence to office and back. Work Hours: Shift timings for 24 X7 operations - 0800 A.M. 05:00 P.M. - 11:00 A.M. 08:00 P.M. - 02:00 P.M. 11:00 P.M. - 11:00 P.M. 08:00 A.M. (For Male members only) Location: Vatika Business Centre - Vatika Business Park, First Floor, Block Two, Sector 49, Sohna Road, Gurgaon- 122018 Contact Us: Nikita 9990816508

Work with internal/external representatives from different functions for executing the reservations. Provide effective support to the team to enable them to provide a range of effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure that the team has been trained for all safety provisions. Identify optimal, cost effective use of the resources and educate the team on the same. Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events. Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure. Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates. Responsible for ensuring that all reservation filing and correspondence is carried out daily. Perform all the duties that are common and any other duties assigned by the Front Office Manager. Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotels security regulations (in case of fire etc) Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc). Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Diploma in Tourism / Hospitality Management Minimum 2 years of relevant experience in a similar capacity Excellentreading, writing and oral proficiency in English language Ability to speak other languages and bas

Prime Function: Plan the room reservations. Ensure proper selling techniques and strategies are utilized to maximize room revenues. Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency. Any matter which may effect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities: Sales & Marketing Planning: Plan & prepare forecasts on a timely basis for review. Plan & prepare monthly reports, forecasts and other relevant reports. Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget. People Management: Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure that the team has been trained for all safety provisions. Financial Management: Identify optimal, cost effective use of the resources and educate the team on the same. Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events. Assist in the development of occupancy forecasts for the annual budget. Operational Management: Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests. Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies. Ensure calculative overbooking. Give discounts and corporate rates, as per the company s policy. Supervise and delegate work to reservation associate Ensure that all reservations are recorded as per standard procedures. Handle additional responsibilities as and when delegated by the Management. Managerial Qualities: Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; and the propensity to recognize and acknowledge other peoples ideas. Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management. Minimum 1 year of social event experience with similar capacity to 5-star hotels. Good communication and customer contact skills Post-Secondary Education or relevant qualifications for reservation.