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1.0 - 3.0 years

1 - 2 Lacs

Jalandhar

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Role & responsibilities: Manage reservations for hotels, flights, car rentals, and other travel services. Provide exceptional customer service by resolving issues promptly and efficiently.. Preferred candidate profile: candidate must have experience Perks and benefits: Salary + incentives

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1.0 - 3.0 years

3 - 5 Lacs

Gurugram, Delhi / NCR

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Urgent Hiring For US Travel Sales ( PPC /Meta ) Minimum 1 Year Experience Travel Sales Salary upto 45 k Location - Delhi , Gurgaon Drop your cv 7011890554

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1.0 - 4.0 years

2 - 5 Lacs

Gurgaon/Gurugram

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hiring for International Airlines Process for Gurgaon Air Ticketing Voice Process | Amadeus | Galileo | Sabre | 38K | US/UK sales 1 year of Travel Process Experience is required Sal :- 38 k ctc 24*7 Shift 5 days working 8447212731 , 9650934814 Required Candidate profile Any Graduate & Under-Graduate can apply. Minimum 6 months of Travel Process Experience is required. Working Experience on Amadeus / Galileo / Sabre is required. 9911567769 / 9560028009

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1.0 - 6.0 years

3 - 6 Lacs

Gurgaon/Gurugram

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Hiring For Voice Process !! Galeio ! Amadeus | SAL 38k CTC Profile:- Schedule change , cancellation , reservation . Need Minimum 6 month of Travel Process Experience Salary:- 38 K ctc 24*7 Shift 5 days working 9911567769 , 9560028009 Required Candidate profile Any Graduate & Under-Grad can apply. Minimum 6 months of Travel Process Experience is required. Working Experience on Amadeus / Galileo / Sabre is required. 8860576337

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1.0 - 4.0 years

2 - 5 Lacs

Gurgaon/Gurugram

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hiring for International Airlines Process for Gurgaon Air Ticketing Voice Process | Amadeus | Galileo | Sabre | 38 CTC Travel process 1 year of Travel Process Experience is required Sal :- 38 k ctc 24*7 Shift 5 days working 8447212731 , 9650934814 Required Candidate profile Any Graduate & Under-Graduate can apply. Minimum 6 months of Travel Process Experience is required. Working Experience on Amadeus / Galileo / Sabre is required. 9911567769 / 9560028009

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2.0 - 6.0 years

3 - 5 Lacs

Mumbai, Gurugram, Delhi / NCR

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Provide upscale guest service experiences Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Oversee check-in and check-out procedures Promptly address guests’ requests Actively listen to and resolve complaints

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2.0 - 7.0 years

3 - 4 Lacs

Kolkata, Mumbai, New Delhi

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Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

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4.0 - 9.0 years

6 - 11 Lacs

Kolkata, Mumbai, New Delhi

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Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique - with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things we'll (and other reasonable job duties as requested) is critical for Spa Specialists - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

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0.0 - 4.0 years

3 Lacs

Kolkata, Mumbai, New Delhi

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Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

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1.0 - 3.0 years

2 - 5 Lacs

Chandigarh

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Tensoten Services is looking for Opening For Air Ticketing Executive to join our dynamic team and embark on a rewarding career journey Book and manage flight reservations for customers Provide fare information and travel options Ensure compliance with airline policies Handle cancellations, reschedules, and refunds

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1.0 - 3.0 years

2 - 4 Lacs

Mysuru

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Job Title : Front Office Executive Location : Mysuru, Karnataka, India Department : Front Office / Guest Relations Employment Type: Full-Time Role Overview : Are you passionate about hospitality, have a welcoming personality, and thrive in a guest-centric environment? We are seeking a poised and polished Front Office Executive to be the face of our luxurious resort in the royal city of Mysuru. This role is vital in creating the first and last impressions for our esteemed guests, ensuring every arrival and departure reflects warmth, efficiency, and excellence. Key Responsibilities : Greet guests with professionalism, warmth, and a genuine smile, creating a memorable welcome experience. Handle guest check-ins and check-outs efficiently while maintaining accurate records. Manage guest reservations, cancellations, and modifications using property management systems. Respond promptly and effectively to guest inquiries, both in person and via telephone or email. Coordinate with housekeeping, concierge, and other departments to fulfill guest needs seamlessly. Maintain a well-organized, tidy, and presentable front desk and lobby area at all times. Ensure strict compliance with all standard operating procedures, safety protocols, and security measures. Provide concierge-level supportarranging transportation, sightseeing tours, restaurant bookings, and local guidance. Handle guest complaints and concerns with empathy and swift resolution, ensuring complete satisfaction. Promote resort amenities, spa services, dining options, and ongoing offers to enhance the guest experience. Keep accurate cash, credit, and billing records, ensuring error-free transactions and documentation. Serve as an ambassador of the resort’s ethos—blending tradition with luxury, serenity with sophistication. Candidate Profile : Education: Graduate or diploma in Hotel Management, Hospitality, or related field preferred. Experience: 1–3 years of experience in a Front Office or Guest Relations role, preferably in a 4/5-star hotel or resort. Skills Excellent communication in English (Kannada and Hindi proficiency is a plus) Polished grooming and professional demeanor Strong problem-solving and interpersonal abilities Familiarity with PMS software (e.g., IDS, Opera, or equivalent) Ability to remain calm and courteous under pressure Multi-tasking and time management in a fast-paced environment Why Join Us? Set amidst the serene landscapes of Mysuru, our resort offers more than just a job—it’s an opportunity to be part of a destination that blends royalty, nature, and luxury. Working here means becoming a part of a family that values authentic hospitality, team spirit, and continuous growth. Work Environment & Benefits: Aesthetic and tranquil work environment surrounded by nature and culture Uniform, meals, and duty transport provided Growth and learning opportunities through training and development Staff recognition and reward programs Competitive salary with performance-based incentives Work Hours: Rotational shifts, including weekends and holidays, as per resort requirements. If you have a heart for hospitality and the confidence to create exceptional guest journeys, we invite you to be a part of our team.

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0.0 - 3.0 years

2 - 4 Lacs

Mumbai

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Tensoten Services is looking for Immediately Hiring For Mumbai Airport Job In Ground Staff to join our dynamic team and embark on a rewarding career journey you will play a crucial role in ensuring the efficient and smooth operation of ground services at an airport This role involves coordinating various activities to support the arrival and departure of flights, assisting passengers, and maintaining a safe and organized airport environment Key Responsibilities:Passenger Assistance:Provide excellent customer service by assisting passengers during check-in, boarding, and disembarkation Address passenger inquiries, concerns, and requests in a professional and courteous manner Baggage Handling:Oversee the efficient handling of baggage, ensuring accurate tagging and timely loading onto aircraft Assist in the retrieval of lost or mishandled baggage Check-in Procedures:Conduct passenger check-in processes, including ticket verification and seat assignments Assist with the issuance of boarding passes and travel documents Security Compliance:Ensure compliance with airport security regulations and procedures Conduct security checks as required by aviation authorities Gate Operations:Coordinate boarding procedures, manage gate activities, and assist with pre-flight and post-flight tasks Verify passenger documentation and resolve any discrepancies Aircraft Services Coordination:Liaise with ground service providers to coordinate services such as catering, fueling, and cleaning Ensure timely turnaround of aircraft between flights Emergency Response:Receive training in emergency response procedures and assist in implementing them when necessary Provide support during evacuations or other emergency situations Communication:Maintain effective communication with airline personnel, ground services, and other relevant stakeholders Relay important information to passengers regarding flight status and other relevant updates

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2.0 - 3.0 years

1 - 4 Lacs

Nashik

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Tensoten Services is looking for Airport ground staff vacancy for freshers (2025) to join our dynamic team and embark on a rewarding career journey Customer Service Agent:Greet and assist passengers at check-in counters Provide information on flight schedules, delays, and other relevant details Handle passenger inquiries and resolve issues in a professional manner Ensure compliance with security and safety regulations Baggage Handler:Load and unload baggage from aircraft Transfer baggage between flights and terminals Ensure accurate and timely delivery of baggage to passengers Adhere to safety guidelines and handle baggage with care Ramp Agent:Perform aircraft pushback and towing Handle the loading and unloading of cargo and mail Secure and inspect cargo to ensure compliance with regulations Operate ground support equipment Gate Agent:Manage boarding processes and gate activities Verify passenger boarding passes and assist with seat assignments Communicate with flight crew and ground personnel Handle boarding announcements and address passenger inquiries

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0.0 - 3.0 years

2 - 4 Lacs

Kolkata

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Tensoten Services is looking for Immediately Hiring For Kolkata Airport Job In Ground Staff to join our dynamic team and embark on a rewarding career journey you will play a crucial role in ensuring the efficient and smooth operation of ground services at an airport This role involves coordinating various activities to support the arrival and departure of flights, assisting passengers, and maintaining a safe and organized airport environment Key Responsibilities:Passenger Assistance:Provide excellent customer service by assisting passengers during check-in, boarding, and disembarkation Address passenger inquiries, concerns, and requests in a professional and courteous manner Baggage Handling:Oversee the efficient handling of baggage, ensuring accurate tagging and timely loading onto aircraft Assist in the retrieval of lost or mishandled baggage Check-in Procedures:Conduct passenger check-in processes, including ticket verification and seat assignments Assist with the issuance of boarding passes and travel documents Security Compliance:Ensure compliance with airport security regulations and procedures Conduct security checks as required by aviation authorities Gate Operations:Coordinate boarding procedures, manage gate activities, and assist with pre-flight and post-flight tasks Verify passenger documentation and resolve any discrepancies Aircraft Services Coordination:Liaise with ground service providers to coordinate services such as catering, fueling, and cleaning Ensure timely turnaround of aircraft between flights Emergency Response:Receive training in emergency response procedures and assist in implementing them when necessary Provide support during evacuations or other emergency situations Communication:Maintain effective communication with airline personnel, ground services, and other relevant stakeholders Relay important information to passengers regarding flight status and other relevant updates

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1.0 - 3.0 years

2 - 5 Lacs

Nashik

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Tensoten Services is looking for Opening For Air Ticketing Executive to join our dynamic team and embark on a rewarding career journey Book and manage flight reservations for customers Provide fare information and travel options Ensure compliance with airline policies Handle cancellations, reschedules, and refunds

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0.0 - 3.0 years

2 - 5 Lacs

Mumbai

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Tensoten Services is looking for Ground Staff Required in Mumbai Airport to join our dynamic team and embark on a rewarding career journey you will play a crucial role in ensuring the efficient and smooth operation of ground services at an airport This role involves coordinating various activities to support the arrival and departure of flights, assisting passengers, and maintaining a safe and organized airport environment Key Responsibilities:Passenger Assistance:Provide excellent customer service by assisting passengers during check-in, boarding, and disembarkation Address passenger inquiries, concerns, and requests in a professional and courteous manner Baggage Handling:Oversee the efficient handling of baggage, ensuring accurate tagging and timely loading onto aircraft Assist in the retrieval of lost or mishandled baggage Check-in Procedures:Conduct passenger check-in processes, including ticket verification and seat assignments Assist with the issuance of boarding passes and travel documents Security Compliance:Ensure compliance with airport security regulations and procedures Conduct security checks as required by aviation authorities Gate Operations:Coordinate boarding procedures, manage gate activities, and assist with pre-flight and post-flight tasks Verify passenger documentation and resolve any discrepancies Aircraft Services Coordination:Liaise with ground service providers to coordinate services such as catering, fueling, and cleaning Ensure timely turnaround of aircraft between flights Emergency Response:Receive training in emergency response procedures and assist in implementing them when necessary Provide support during evacuations or other emergency situations Communication:Maintain effective communication with airline personnel, ground services, and other relevant stakeholders Relay important information to passengers regarding flight status and other relevant updates

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0.0 - 3.0 years

1 - 4 Lacs

Mumbai

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Tensoten Services is looking for Travel Consultant / airport ground staff to join our dynamic team and embark on a rewarding career journey Customer Service Agent:Greet and assist passengers at check-in counters Provide information on flight schedules, delays, and other relevant details Handle passenger inquiries and resolve issues in a professional manner Ensure compliance with security and safety regulations Baggage Handler:Load and unload baggage from aircraft Transfer baggage between flights and terminals Ensure accurate and timely delivery of baggage to passengers Adhere to safety guidelines and handle baggage with care Ramp Agent:Perform aircraft pushback and towing Handle the loading and unloading of cargo and mail Secure and inspect cargo to ensure compliance with regulations Operate ground support equipment Gate Agent:Manage boarding processes and gate activities Verify passenger boarding passes and assist with seat assignments Communicate with flight crew and ground personnel Handle boarding announcements and address passenger inquiries

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0.0 - 3.0 years

2 - 4 Lacs

Pune

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Tensoten Services is looking for Immediately Hiring For Pune Airport Job In Ground Staff to join our dynamic team and embark on a rewarding career journey you will play a crucial role in ensuring the efficient and smooth operation of ground services at an airport This role involves coordinating various activities to support the arrival and departure of flights, assisting passengers, and maintaining a safe and organized airport environment Key Responsibilities:Passenger Assistance:Provide excellent customer service by assisting passengers during check-in, boarding, and disembarkation Address passenger inquiries, concerns, and requests in a professional and courteous manner Baggage Handling:Oversee the efficient handling of baggage, ensuring accurate tagging and timely loading onto aircraft Assist in the retrieval of lost or mishandled baggage Check-in Procedures:Conduct passenger check-in processes, including ticket verification and seat assignments Assist with the issuance of boarding passes and travel documents Security Compliance:Ensure compliance with airport security regulations and procedures Conduct security checks as required by aviation authorities Gate Operations:Coordinate boarding procedures, manage gate activities, and assist with pre-flight and post-flight tasks Verify passenger documentation and resolve any discrepancies Aircraft Services Coordination:Liaise with ground service providers to coordinate services such as catering, fueling, and cleaning Ensure timely turnaround of aircraft between flights Emergency Response:Receive training in emergency response procedures and assist in implementing them when necessary Provide support during evacuations or other emergency situations Communication:Maintain effective communication with airline personnel, ground services, and other relevant stakeholders Relay important information to passengers regarding flight status and other relevant updates

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1.0 - 4.0 years

1 - 4 Lacs

Pune

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Tensoten Services is looking for Airport Ground Handling Job Pune to join our dynamic team and embark on a rewarding career journey Manage baggage, cargo, and aircraft servicing Ensure on-time aircraft turnaround and safety Coordinate with crew and airport authorities Maintain equipment and ramp protocols

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1.0 - 4.0 years

2 - 4 Lacs

Kangra

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Tensoten Services is looking for Air Ticketing Executive Job in Kangra to join our dynamic team and embark on a rewarding career journey Book and manage flight reservations for customers Provide fare information and travel options Ensure compliance with airline policies Handle cancellations, reschedules, and refunds

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2.0 - 3.0 years

1 - 4 Lacs

Mumbai

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We are hiring for the job post Airport Cargo Handling Staff Customer Service Supervisor for a Leading Domestic/International Airlines- Backend /Operational Executive - Airport || Cargo cargo supervisor DESIGNATION :- >AIR-TICKETING OFFICER >PASSPORT CHECKING OFFICER >RESERVATION OFFICER \

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0.0 - 1.0 years

2 - 4 Lacs

Pune

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We are looking for Dynamic Candidate with good Communication Skill Roles and Responsibilities Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Selling airline tickets. Stocking aircraft with refreshments. Cleaning aircraft after flights. Assisting disabled passengers and those with small children. Providing information to passengers.

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0.0 - 3.0 years

1 - 4 Lacs

Nagpur

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We are looking for a Dynamic Candidate with good Communication Skills Roles and Responsibilities Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Selling airline tickets. Stocking aircraft with refreshments. Cleaning aircraft after flights. Assisting disabled passengers and those with small children. Providing information to passengers. Desired Candidate Profile 10th,12th,Any degree,Diploma

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2.0 - 3.0 years

1 - 4 Lacs

Kolkata

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We are hiring for the job post Airport Cargo Handling Staff Customer Service Supervisor for a Leading Domestic/International Airlines- Backend /Operational Executive - Airport || Cargo cargo supervisor DESIGNATION :- >AIR-TICKETING OFFICER >PASSPORT CHECKING OFFICER >RESERVATION OFFICER

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2.0 - 3.0 years

1 - 4 Lacs

Nagpur

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We are hiring for the job post Airport Cargo Handling Staff Customer Service Supervisor for a Leading Domestic/International Airlines- Backend /Operational Executive - Airport || Cargo cargo supervisor DESIGNATION :- >AIR-TICKETING OFFICER >PASSPORT CHECKING OFFICER >RESERVATION OFFICER

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Exploring Reservation Jobs in India

The reservation job market in India offers a variety of opportunities for job seekers looking to work in this field. With the increasing demand for reservation professionals in various industries, there are plenty of job openings available for those with the right skills and qualifications.

Top Hiring Locations in India

  1. Delhi
  2. Mumbai
  3. Bangalore
  4. Chennai
  5. Hyderabad

Average Salary Range

The average salary range for reservation professionals in India varies based on experience and location. Entry-level positions may start at around INR 2-3 lakhs per annum, while experienced professionals can earn up to INR 8-10 lakhs per annum or more.

Career Path

In the field of reservation, a typical career path may include roles such as Reservation Agent, Reservation Supervisor, Reservation Manager, and Reservation Director. As professionals gain experience and expertise, they can move up the career ladder to higher positions with more responsibilities.

Related Skills

In addition to proficiency in reservation systems and processes, reservation professionals may be expected to have skills in customer service, communication, problem-solving, and attention to detail. Knowledge of hospitality industry trends and software tools may also be beneficial.

Interview Questions

  • What reservation systems have you worked with in the past? (basic)
  • How do you handle customer complaints related to reservations? (medium)
  • Can you describe a time when you had to resolve a double-booking issue? (medium)
  • What strategies would you use to upsell reservations or room upgrades? (medium)
  • How do you stay updated on industry trends in reservation management? (basic)
  • Describe a challenging situation you faced while managing reservations and how you resolved it. (medium)
  • How do you prioritize reservations during peak booking periods? (medium)
  • What metrics do you use to track the performance of your reservation team? (advanced)
  • How would you handle a situation where a reservation had to be canceled last minute? (medium)
  • What steps do you take to ensure accuracy in reservation data entry? (basic)
  • Can you explain the process of group reservations in a hotel setting? (medium)
  • How do you handle sensitive customer information during the reservation process? (basic)
  • What technology tools do you use to manage reservations efficiently? (basic)
  • How do you handle overbooked situations in reservations? (medium)
  • Can you walk us through the process of creating a reservation from start to finish? (basic)
  • How do you handle reservation requests from VIP guests? (medium)
  • What strategies would you use to increase direct bookings on the hotel website? (medium)
  • How do you ensure compliance with data protection regulations when handling customer information for reservations? (advanced)
  • How would you handle a situation where a guest arrives without a reservation? (medium)
  • Can you describe a time when you had to deal with a difficult customer during the reservation process? (medium)
  • How do you handle discrepancies in reservation details between different booking channels? (medium)
  • What steps do you take to prevent no-show reservations? (basic)
  • How do you handle reservation requests for special events or occasions? (medium)
  • Can you explain the importance of forecasting in reservation management? (medium)
  • How do you ensure accuracy in billing for reservations? (basic)

Conclusion

As you prepare for interviews for reservation roles in India, make sure to showcase your skills and experience effectively. With the right preparation and confidence, you can land your dream job in this dynamic field. Good luck!

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