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4 - 9 years
4 - 9 Lacs
Bengaluru
Work from Office
Travel Specialist Min exp 1 yrs in travel (Good knowledge of travel booking systems and online travel platforms) GDS Amadeus tool is mandatory Upto 9.5 lpa Call:9953984389 mansikohliimaginator@gmail.com Immediate Joiner Required Candidate profile Handle booking and reservation requests for flights, hotels, and other travel-related services. Strong problem-solving and decision-making abilities.
Posted 2 months ago
1 - 5 years
2 - 4 Lacs
Gurugram
Work from Office
WE ARE HIRING FOR TOP NOTCH MNC 5 DAYS WORKING BOTH SIDE CAB ROTATIONAL SHIFT SALARY UP TO 37K INHAND 1 YEAR EXPERIENCE REQUIRED CONTACT 9971235034 KAPIL HR
Posted 2 months ago
4 - 8 years
6 - 10 Lacs
Bengaluru
Work from Office
Public Services Industry Change Management Join our team in Management Consulting for an exciting career opportunity to work on the Strategy agenda of our most strategic clients across the globe! Practice Management Consulting , Global Network (GN) Areas of Work Public Services ( Change Management ) Domain Public Services Change Management Level 9 (Specialist) Location India (Gurgaon, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad & Pune) Years of Exp 4-8 years Explore an Exciting Career at Accenture Do you believe in creating an impact? Are you a problem solver who enjoys working on transformative strategies for global clients? Are you passionate about being part of an inclusive, diverse, and collaborative culture? Then, this is the right place for you! Welcome to a host of exciting global opportunities in Accenture Strategy. The Practice- A Brief Sketch GN Management Consulting Group is a part of Accenture Strategy and Consulting and we help clients with strategies that are at the intersection of business and technology, drive value and impact, shape new businesses & design operating models for the future. As a part of this high performing team, you will help with the following a. Project Delivery Deliver projects for global Public Service clients by working together with medium to large size teams. Responsibilities may include strategy, implementation, process design and change management for specific modules. b. Business Development Support efforts of global sales team to identify and win potential opportunities within the practice. c. Industry Experience Provide industry expertise in Public Service industry segments. d. Domain Development Development of assets and methodologies, development of point-of-view, research or white papers, internal tools, or materials for use by larger community. Industry/ functional Skills Overall Industry Has very good understanding of Global Public Service market trends, best practices, and clients across both developed and emerging economies Has very good exposure to large transformation programs in the PS domain Thought leadership experience is preferred:Exposure to consulting assets, methodologies, points-of-view, research or white papers, marketing collaterals etc. in public service. The right candidate must have analytical skills to provide clarity to complex issues and gather data-driven insights. Change Management The ideal candidate will excel in developing and implementing change strategies to drive successful transformations within our organization. This role requires expertise in agile change, change analytics, and cultural transformations to ensure effective adoption and communication across all levels.
Posted 2 months ago
3 - 6 years
22 - 25 Lacs
Bengaluru
Work from Office
Job Title - S&C GN - Data Science Manager Location:Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad Must have skills:Machine Learning, Deep Learning, Gen AI, NLP, Python, R, AI, SQL Good to have skills: Experience in Graph Neural Networks (GNNs) for complex relational data modelling. Expertise in LLM Optimization, including fine-tuning, prompt engineering, and efficient deployment of Large Language Models. A track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science. We are an innovative Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), and advanced analytics. Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints. If youre passionate about applying data science to solve real-world customer experience challenges, this is the team for you! Professional & Technical Skills: As part of our Data Science team, you will play a key role in leveraging Generative AI and Machine Learning to enhance customer experiences and optimize contact center operations. Your responsibilities will include: Developing and fine-tuning Generative AI models to improve customer interactions, automate responses, and enhance self-service capabilities. Building and deploying ML models for various use cases, including intent classification, sentiment analysis, and predictive analytics . Customer segmentation and behavioral analysis to identify patterns, personalize recommendations, and drive targeted engagement strategies. Optimizing conversational AI workflows by improving intent recognition, response generation, and real-time decision-making . Analyzing large-scale customer interaction data to extract actionable insights and refine business strategies. Collaborating with cross-functional teams including engineering, product, and marketing to integrate AI-driven solutions into existing platforms. This role offers the opportunity to work on cutting-edge AI and data science techniques , driving real-world impact in the contact center space. As a manager , you will play a crucial role in stakeholder engagement, client communication, and business development . You will be responsible for translating complex AI/ML insights into actionable business strategies and presenting them to senior leadership and clients. Your role will involve collaborating with cross-functional teams, understanding client pain points, and driving data-driven solutions . Additionally, you will lead client presentations, proposal development, and business growth initiatives , ensuring seamless execution of AI/ML projects while identifying new opportunities for innovation and expansion. Strong interpersonal and negotiation skills will be key to driving successful partnerships and long-term business impact . About Our Company | Accenture Qualifications Experience & Educational Qualification: PhD with 6+ years of relevant experience, OR Master’s degree with 8+ years of experience, OR Bachelor’s degree with 11+ years of experience
Posted 2 months ago
- 2 years
1 - 2 Lacs
Bengaluru
Work from Office
Job Title - Executive support Analyst - CF Management Level :CL11 - Analyst Location:Bangalore/ Noida Must have skills:calendar management, travel arrangements Good to have skills:Excel Experience: Minimum 3 year(s) of experience is required Educational Qualification: B.Tech/BE , BCA, Any Bachelor's degree About The Role Executive Assistant provides professional organizational and administrative support to various executives in a virtual environment, and independently completes a variety of assigned tasks to meet goals under general supervision and/or established guidelines, working in a team environment. Responsibilities Assisting executives in the use of company self-enabling tools including travel, reservations, and conference calls Assisting with miscellaneous administrative tasks Arranging conference calls, video conferences or data conferences Arranging or coordinating travel arrangements and assisting with itineraries and visa/passport procedures Proactive calendar management. Assisting with calendaring/scheduling of appointments Coordinating work with internal and external third-party suppliers at the request of the executive or supervisor About Our Company | Accenture Qualifications Skills and Experience: Fluent in English, both verbal and written Administrative experience is an advantage Good PC skills (internet, Outlook), ability to use various virtual communication tools (Teams) Critical and analytical thinking Creative and proactive problem solving Professional communication (written and verbal) and interpersonal skills Excellent customer service skills Strong organizational, multi-tasking, and time-management skills Stress resistance Flexibility
Posted 2 months ago
3 - 7 years
22 - 27 Lacs
Bengaluru
Work from Office
Job Title - S&C GN - Data Science Manager Location:Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad Must have skills:Machine Learning, Deep Learning, Gen AI, NLP, Python, R, AI, SQL Good to have skills: Experience in Graph Neural Networks (GNNs) for complex relational data modelling. Expertise in LLM Optimization, including fine-tuning, prompt engineering, and efficient deployment of Large Language Models. A track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science. We are an innovative Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), and advanced analytics. Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints. If youre passionate about applying data science to solve real-world customer experience challenges, this is the team for you! Professional & Technical Skills: As part of our Data Science team, you will play a key role in leveraging Generative AI and Machine Learning to enhance customer experiences and optimize contact center operations. Your responsibilities will include: Developing and fine-tuning Generative AI models to improve customer interactions, automate responses, and enhance self-service capabilities. Building and deploying ML models for various use cases, including intent classification, sentiment analysis, and predictive analytics . Customer segmentation and behavioral analysis to identify patterns, personalize recommendations, and drive targeted engagement strategies. Optimizing conversational AI workflows by improving intent recognition, response generation, and real-time decision-making . Analyzing large-scale customer interaction data to extract actionable insights and refine business strategies. Collaborating with cross-functional teams including engineering, product, and marketing to integrate AI-driven solutions into existing platforms. This role offers the opportunity to work on cutting-edge AI and data science techniques , driving real-world impact in the contact center space. As a manager , you will play a crucial role in stakeholder engagement, client communication, and business development . You will be responsible for translating complex AI/ML insights into actionable business strategies and presenting them to senior leadership and clients. Your role will involve collaborating with cross-functional teams, understanding client pain points, and driving data-driven solutions . Additionally, you will lead client presentations, proposal development, and business growth initiatives , ensuring seamless execution of AI/ML projects while identifying new opportunities for innovation and expansion. Strong interpersonal and negotiation skills will be key to driving successful partnerships and long-term business impact . About Our Company | Accenture Qualifications Experience & Educational Qualification: PhD with 6+ years of relevant experience, OR Master’s degree with 8+ years of experience, OR Bachelor’s degree with 11+ years of experience
Posted 2 months ago
4 - 9 years
4 - 8 Lacs
Bengaluru
Work from Office
Travel Specialist Skill-Travel Exp,Visas,Travel Info,Galileo,GDS,Amadeus,Flight Booking,Hotel Booking,Voice Process,Reservation Exp-4-8Yrs In Travel Voice PKG Upto-9.5 LPA Loc-Bangalore NP- Imm-30 Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile Skill-Travel Exp, Travel Booking, Visas, Travel Information, Galileo, GDS, Flight Booking, Hotel Booking, Travel Related Service, International Voice ,Hotel Booking, Voice Process,Reservation
Posted 2 months ago
3 - 8 years
4 - 9 Lacs
Bengaluru
Work from Office
Min exp 1 year in travel inquiries and provide personalized recommendations GDS tool is mandatory Package upto 9.5 lpa Call on 7042331616 or drop cv on supreet.imaginators@gmail.com Required Candidate profile Assist customers with their travel inquiries and provide personalized recommendations. Handle booking and reservation requests for flights, hotels, and other travel-related services.
Posted 2 months ago
4 - 9 years
3 - 7 Lacs
Bengaluru
Work from Office
Apply now » .buttontext88d8dcea45dcd44d a{ border1px solid transparent; } .buttontext88d8dcea45dcd44d a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } SALES & MARKETING ANALYST At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Monitor weekly claim process, perform claim review, manual override, and after posting reviews in ADR97 report, pool reservation, credit memo details etc. Manage S&D mailboxes to answer questions from distributors, help them submit and correct claims, coordinate in special approval and manual credit memo issuance, and prepare for weekly manual override etc. Raise ticket for any system issues found during daily operation. Tracking on ticket resolution status. Follow up with TEIS on issue discussion, analysis, testing and production validation Timely adjustments to S&D Policy to ensure accuracy and up-to-date esp. when there are changes Provide regular training to key stakeholders to ensure awareness, understanding of program Documentation of all special approvals and manual processed claim details and manual credit memos Can work at AMER EST time zone What your background should look like: 4+ years of experience in Customer Care or other roles with strong background in customer communication / relationship maintenance Proficient in SAP (OTC), Excel (formulas, links, dealing with large data volume), Datawarehouse (TED) Strong analytical skills to identify/evaluate problem situations for improvement opportunities and make recommendations as applicable Competencies ValuesIntegrity, Accountability, Inclusion, Innovation, Teamwork ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). .videocomponent8ae3a91ad732ccb9 a{ border1px solid transparent; } .videocomponent8ae3a91ad732ccb9 a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } .buttontext13c01d781def3077 a{ border1px solid transparent; } .buttontext13c01d781def3077 a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } Location: Bangalore, KA, IN, 560076 #job-location.job-location-inline {displayinline;} City: Bangalore State: KA Country/Region: IN Travel: Less than 10% Requisition ID: 134315 Alternative Locations: Function: Sales & Marketing Job Segment Developer, Web Design, ERP, SAP, Technology, Creative, Sales Apply now »
Posted 2 months ago
- 3 years
1 - 2 Lacs
Mumbai
Work from Office
Trust Travel and Tours Pvt Ltd is looking for Travel Executive to join our dynamic team and embark on a rewarding career journey. A Travel Executive, also known as a Travel Coordinator or Travel Manager, is responsible for managing and coordinating travel arrangements for individuals or groups within an organization Their primary goal is to ensure smooth and efficient travel experiences while considering factors such as cost, time, and traveler preferences The specific duties and responsibilities of a Travel Executive may vary depending on the organization and industry, but here is a general overview:Itinerary Planning:Develop detailed travel itineraries for individuals or groups, including flights, accommodations, ground transportation, and any other necessary arrangements Consider the preferences and requirements of travelers, such as dietary restrictions, accommodation preferences, and transportation needs Booking and Reservations:Make reservations for flights, hotels, rental cars, and other travel-related services Ensure that all bookings are accurate and comply with the organization's travel policies Cost Management:Negotiate with travel suppliers to obtain the best possible rates and terms Monitor travel budgets and expenses, seeking cost-effective solutions without compromising on quality Travel Policy Compliance:Enforce and ensure compliance with the organization's travel policies and guidelines Educate travelers on company travel policies and procedures Communication:Serve as the main point of contact for travelers, addressing any concerns or issues that may arise during the travel period Communicate travel details and changes to travelers and relevant stakeholders Documentation and Reporting:Maintain accurate records of travel arrangements and expenses Generate reports on travel activities, expenses, and trends for management review Emergency Assistance:Provide support in case of travel emergencies, such as cancellations, delays, or unforeseen events Collaborate with travel insurance providers and emergency assistance services when necessary Technology Utilization:Utilize travel management systems and software to streamline the booking and tracking processes Stay updated on travel industry trends and new technologies to enhance travel management processes Customer Service:Ensure a high level of customer service by promptly addressing traveler needs and concerns Gather feedback from travelers to continually improve the travel management process Policy and Regulation Awareness:Stay informed about travel regulations, visa requirements, and other relevant policies that may affect travel plans
Posted 2 months ago
1 - 4 years
2 - 4 Lacs
Mumbai
Work from Office
Trust Travel and Tours Pvt Ltd is looking for Travel Consultant to join our dynamic team and embark on a rewarding career journey. Assist clients in planning and booking travel arrangements. Provide information and recommendations on travel destinations and options. Handle travel inquiries, complaints, and issues professionally. Monitor and report on travel sales performance. Collaborate with travel and tourism teams.
Posted 2 months ago
- 5 years
4 - 5 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Multiple Chat/Backend Process in MNC's -: 1)Excellent Coms Fresher - 21 K In Hand 2)Excellent Coms Exp. - 50 K In hand (Gurgaon/Gwal Pahari) Day Shift for Female Comfortable with Rotational Shift and Weeks Off Need Excellent Coms Required Candidate profile Interested candidate contact Send me your resume as soon as possible 9220258914 HR SONU CHAURASIYA
Posted 2 months ago
- 5 years
2 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Multiple Chat/Backend Process in MNC's -: 1)Excellent Coms Fresher - 21 K In Hand 2)Excellent Coms Exp. - 50 K In hand (Gurgaon/Gwal Pahari) Day Shift for Female Comfortable with Rotational Shift and Weeks Off Need Excellent Coms Required Candidate profile Interested candidate contact Send me your resume as soon as possible 9220258914
Posted 2 months ago
1 - 6 years
3 - 6 Lacs
Noida, New Delhi, Gurugram
Work from Office
Travel process / Customer Support / International days working 2 days week off rotational shift // off both side cabs salary upto 32k in hand graduation is mandatory Required Candidate profile Job Hiring all Updates Check YouTube YouTube Channel - Sonu Chaurasiya Contact HR Sonu Chaurasiya 9220258914(WhatsApp) Skill Seekers consultancy
Posted 2 months ago
2 - 7 years
1 - 2 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Contact appropriate individual or department (eg , Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling Determine and give complimentaries to guests as gifts for their patronage (e g, rewards points, show tickets, gift certificates) Promote awareness of brand image internally and externally Process requests for redeeming Marriott Rewards points Process all reservation requests, changes, and cancellations received by phone, fax, or mail Enter Marriott Rewards information into appropriate software when taking guest reservations Answer, record, and process all guest calls, requests, questions, or concerns Perform general office duties to support Sales & Marketing (eg , filing, sending emails, typing, faxing) Assist management in training and motivating employees; serve as a role model Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees Monitor the performance of others to ensure adherence to quality expectations and standards Read and visually verify information in a variety of formats Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONS Education: High school diploma or GED equivalent Related Work Experience: At least 2 years of related work experience Supervisory Experience: No supervisory experience License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
Posted 2 months ago
1 - 6 years
5 - 8 Lacs
Noida, Ghaziabad, Gurugram
Work from Office
Hiring: Spansh Travel Sales Agents (Immediate Joiners) PPC Calls Salary: 55,000 - 65,000 (based on experience) Rotational Shifts Rotational Offs No Cabs Location: Delhi (Delhi/ Gurgaon/Noida) WhatsApp/ Call 10AM to 9PM Mon-Fri
Posted 2 months ago
- 2 years
1 - 3 Lacs
Mahabaleshwar
Work from Office
Contact appropriate individual or department (eg, Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (eg, rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (eg, filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G. E. D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 2 months ago
2 - 5 years
4 - 7 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Are you passionate and driven enough to fill our house We ve got first class rooms your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Assistant Manager Reservation, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Key Responsibilities of the Assistant Manager Reservation : -Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level -Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution -Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner -Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved -Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained -Builds and maintains effective working relationships whilst promoting the company culture and values. -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Assistant Manager Reservation : -Experience in reservations beneficial but not essential -Hands-on approach with a can-do work style -Commitment to delivering exceptional guest service with a passion for the hospitality industry -Ability to find creative solutions taking ownership for duties and tasks assigned -Personal integrity, with the ability to work in an environment that demands excellence -Experience of working with IT systems on various platforms -Strong communication skills
Posted 2 months ago
1 - 3 years
1 - 4 Lacs
Chennai
Work from Office
Role & responsibilities Need to apply and get the required visa within the TAT Need to do the sign on and Sign off formalities before the vessel sail out from the Particular port Need to maintain all the reports up to date properly Need to update daily works to the department manager which we done for the Entire day Need to send all the reports by daily basis (Visa Tracker, Business visa Master, Ticket Tracker, Cab Tracker) Without the Cost Center (Vessel name) we are not suppose to do any Visas and Travel arrangements except my Travel Manager approval Preferred Candidate Profile Any Graduation with Travel & Ticketing Industry Background. Ready to work in Rotational Night Shift(Work from home is Available for Night Shifts) How to Apply Interested Candidate can share their CV to karthick.balu@synergyship.com
Posted 2 months ago
5 - 10 years
4 - 5 Lacs
Hyderabad
Work from Office
relationships Salary: 4-7 lakhs per annum Designation: Senior Travel Consultant/ Manager Work Location: Hyderabad We are looking for you if you are: Willing to work the night shift. Expert with Flight and Hotel Reservations using Amadeus. Minimum of 6 years experience in the travel industry. Should have handled international and SOTO queries for at least 5 years. Handled corporate travel for at least 3 years. Proficient in written and oral English. Able to work as an individual and as a team. Posses Hotel reservations knowledge. Proficiency in Microsoft Office applications. Demonstrate internet research skills for customer information Hold a degree in tourism-related field IATA preferred. Posses strong problem-solving and/or critical-thinking skills. Optional- Should have led a team Your responsibilities: Search and confirm travel reservations for the customer/ corporate client. Understands and accurately applies client travel policy and requirements to each interaction. Provide travel offers and general travel advice to travelers. Responds to requests accurately and completely. Understands and accurately applies travel supplier rules. Maintains current knowledge of the state of the various travel industries supported. Provides the customer with the required industry information, such as low fares, exchange costs, and penalties. Performs follow-up as needed and within the time frame promised to the customer. Seeks assistance from others for the resolution as appropriate. Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity. Often uses statements to the customer to validate a clear understanding of the customer's needs. Provides feedback to management to avoid future customer issues when solicited. Is mindful of the client service level agreement in all transactions. Provides constructive feedback on daily operational processes and commercial relationship with customer when appropriate. Completes tasks as assigned. Willingly offers assistance to team members within and across teams Maintain and furnish records/reports as and when required.
Posted 2 months ago
5 - 10 years
10 - 14 Lacs
Gurugram
Work from Office
Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Aviation IT Solutions Good to have skills : Business Requirements Analysis Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a skilled and detail-oriented Business Analyst with proven functional knowledge in the airline industry to support and drive several technology transformation projects. The ideal candidate will act as the bridge between business stakeholders and technology teams, ensuring that requirements are accurately gathered, analyzed, and translated into actionable solutions. Roles & Responsibilities: Must have experience as a project lead, test lead or product owner, business analyst, Amadeus API Integration testing Good to have additional skill experience in automation testing of webservices using Postman and SOAPUI, REST APIs, XML, JSON, Altea Reservations, IATA NDC, Alt©a Suite, Amadeus GDS, One Order Implementation, PSS Technical Implementation, Loyalty Implementation Collaborate with business stakeholders, IT teams, and third-party vendors to gather, document, and analyze business requirements Translate business requirements into functional specifications and user stories. Walkthrough of tests cases and functionality demo to the business Facilitate workshops, interviews, and stakeholder meetings to capture project goals and pain points Leverage functional knowledge of airline operations (e.g., reservations, ticketing, departure control systems, loyalty programs, etc.) to ensure alignment with industry best practices Design test cases for entire application and build RTM for the requirements as testing proceeds Assist in creating business process models, data flow diagrams, and use cases Perform smoke testing, regression, functional testing Conducting Data driven testing, cross browser testing and parallel test execution Support end-to-end project lifecycle including requirement gathering, gap analysis, solution design, testing, and implementation Work with QA teams to define and validate test cases; support UAT and defect triaging Part of Production checkouts/releases Monitor project progress, track deliverables, and escalate issues/risks as needed Support change management and user training efforts as new systems or processes are introduced Professional & Technical Skills: Minimum 7 years TL of demonstrated work experience in Travel Industry in the areas of Business Analysis Design, Domain Consulting, Digital Transformation, Operational Transformation, Product Management and Implementation Experience in working with Agile/Scrum teams, defining Use Cases, Product Backlog, Business Case, and requirements management Experience in conducting requirement workshops and Demos Deep understanding of the Airline/Airport Business Process Models Experienced in Amadeus API Integration testing, TIBCO or MULESOFT Experience in automation testing of webservices using Postman and SOAPUI Skills: SoapUI REST APIs XML JSON Altea Reservations IATA NDC Alt©a Suite Amadeus GDS, One Order Implementation, PSS Technical Implementation, Loyalty Implementation Must To Have Skills: Proficiency in Aviation IT Solutions, experience as a project lead, test lead or product owner, business analyst, Amadeus API Integration testing Good To Have Skills: Business Requirements Analysis, experience in automation testing of webservices using Postman and SOAPUI, REST APIs, XML, JSON, Altea Reservations, IATA NDC, Alt©a Suite, Amadeus GDS, One Order Implementation, PSS Technical Implementation, Loyalty Implementation Excellent written and verbal communication skills with experience of working in cross-functional teams Strong inter-personal, lateral thinking and problem-solving skills are a must Professional client-interfacing experience is a must Ability to lead a team as well as work in a team Engineering degree from a reputed college and/or full-time MBA degree from Tier1 or Tier2 B-School Additional Information: The candidate should have a minimum of 7 years of experience in Aviation IT Solutions This position is based at our Gurugram office A 15 years full-time education is required Qualification 15 years full time education
Posted 2 months ago
1 - 6 years
1 - 6 Lacs
Chennai, Vellore
Work from Office
1. Reservation Associate/Assistant - CHENNAI - Experience - 0 - 4 Yrs 2. Sales Managers/Asst. Sales Managers - CHENNAI -Experience - 3 -10 yrs 3. Food & Beverage Manager - Vellore -Experience - 4 -7 yrs.
Posted 2 months ago
2 - 7 years
4 - 6 Lacs
Gurugram
Work from Office
"NTT DATA- Hiring for Front Desk resources with Mandate Hospitality Background and 360-Degree experience with OPERA PMS- Looking for Immediate Joiners " Job Description: Task assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, and reviewing job contributions Provide information and analysis to organizational strategic plans and reviews. Prepare performance reports by collecting, analyzing, and summarizing data and trends. Planning and implementing strategies and operations; improving systems and processes; managing staff. Determine operational strategies by conducting needs assessments, performance reviews Responsible for developing, analyzing, evaluating, delivering and interpreting our Center's key metrics. This includes presenting the metrics in an understandable and useable format to share with our Center and the Leadership teams. Requirement- Any Graduates with Front Office experience and strong working exposure on Opera PMS tool (be it v5 or Cloud) from Hospitliaty background. Good comm skills should be fluent in both written and spoken English. Should be flexible with working in 24*7 environment. Ability to multi-task will be expected to handle calls, emails, chats & tickets all in a days work Proven ability to work under minimal supervision and be able to achieve all given targets Should be focussed on helping customers with the right solution and should be able to find solutions independently, post training completion Should be familiar with Office 365/ Zoom/ Teams etc. will be expected to set-up and manage multi-stakeholder conference calls to help address incidents & issues Should be a good team player who is able to work across teams and time zones with a focus on issue resolution.
Posted 3 months ago
- 5 years
2 - 5 Lacs
New Delhi, Gurugram
Work from Office
Inter. Voice Process Grad./ or UG with 1y of Inter.BPO exp can apply Excell. comm. skills Sal : 40k Travel Voice Process Customer service 5 days working Required Candidate profile GDS/AMADEUS EXPERIENCE IS MANDATORY
Posted 3 months ago
- 5 years
2 - 5 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Undergrad/Graduate Fresher and Experience Both can apply. Both side Cabs & Meals 5 Days Working Sat-Sun Fixed Off Excellent Communication Skills Salary Up to 40K in hand To apply, Call or WhatsApp 7800951673 - Ayush Required Candidate profile Undergrad/Graduate with 6 months Experience. Excellent Communication Skills Required To apply, Call or WhatsApp 7800951673 - Ayush
Posted 3 months ago
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