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0.0 - 4.0 years
2 - 6 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. ' Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (eg, complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent
Posted 2 months ago
2.0 - 5.0 years
3 - 7 Lacs
Ahmedabad
Work from Office
International Travel Consultant / Assistant - Ahmedabad About Us: All 4 Season is a leading player in the travel industry based in Ahmedabad and Mumbai, dedicated to providing exceptional travel experiences to our clients. We have a dynamic team and a global presence that has made us a trusted choice for travelers around the world. Position Title: International Ticketing Executive and Assistant Location: Ahmedabad, India Position Summary: We are looking for a detail-oriented and experienced International Ticketing Executive and Assistant to join our team in Ahmedabad. In this role, you will be responsible for handling all aspects of international flight bookings, including reservations, ticket issuance, fare construction, reissuance, refunds, and customer support. You will play a key role in delivering accurate, timely, and professional ticketing services to ensure a smooth travel experience for our clients. Key Responsibilities: Flight Reservations & Ticket Issuance: Book and issue international air tickets using GDS platforms (e.g., Galileo, Amadeus, Sabre), ensuring accuracy in fare selection and itinerary construction. Reissuance, Exchanges & Refunds: Process ticket modifications, cancellations, reissues, and refunds in accordance with airline policies and fare rules. Fare Construction & Optimization: Construct and verify international fares and routings manually and through GDS to ensure cost-effective options for clients. Customer Support: Assist clients with queries related to international flights, including baggage policies, seating, check-in requirements, and schedule changes. Ensure Compliance: Stay up-to-date with airline regulations, IATA standards, visa and entry requirements, and international travel advisories to provide accurate information. PNR Management: Manage Passenger Name Records (PNRs) efficiently, ensuring they are ticketed, updated, and queued as needed for follow-up actions. Coordination with Airlines & Vendors: Liaise with airline representatives to resolve ticketing issues, confirm special service requests (SSR), and ensure smooth communication. Accuracy & Documentation: Maintain meticulous records of tickets issued, fare sheets, refunds processed, and supplier communications for audit and reference. Reporting & Reconciliation: Coordinate with the accounts team for invoice generation, fare reconciliation, and payment processing. Handle Group Bookings (if required): Support group fare negotiations and manage group PNRs for international travel. Qualifications: Minimum 2-4 years of hands-on experience in international air ticketing . Strong knowledge of GDS systems (Amadeus, Sabre, Galileo, etc.). Familiarity with IATA and airline fare rules, refund policies, and international routing. Excellent attention to detail and problem-solving skills. Ability to work efficiently in a fast-paced, deadline-driven environment. Good written and verbal communication in English; additional language skills are a plus. What We Offer: Competitive Salary : As per Market Trends. No Bar for suitable candidate. Growth Opportunities : Access to continuous learning and professional development programs. Inclusive Culture : A diverse and inclusive work environment that values innovation and teamwork.
Posted 2 months ago
1.0 - 4.0 years
4 - 5 Lacs
Hyderabad
Work from Office
Key Responsibilities: Handle all flight, hotel, and ground transportation bookings for employees across departments. Collect tour plans from managers and schedule bookings as per approved itineraries. Coordinate with hotels, airlines, and travel agencies to get the best corporate rates and deals. Maintain and update a database of preferred vendors and negotiated rates. Follow up with employees to confirm bookings, resolve travel issues, and provide itinerary support. Track travel expenses and ensure compliance with company travel policies. Maintain records of travel histories, invoices, and reimbursements. Identify and onboard new travel partners or hotel chains as required. Assist in emergency travel re-bookings or cancellations when necessary. Preferred Qualifications: Bachelors degree in Hospitality, Business Administration, or related field. 2+ years of experience in corporate travel management or hospitality coordination. Strong negotiation and vendor management skills. Excellent communication and interpersonal abilities. Proficiency in MS Office and experience with travel booking platforms (e.g., MakeMyTrip, Goibibo, or travel ERP systems). Ability to multitask and work under pressure with time-sensitive requests. Preferred Qualifications: Experience working in a fast-paced corporate environment. Familiarity with employee travel policies and expense tracking. Knowledge of regional/national hotel chains and airline ticketing rules.
Posted 2 months ago
18.0 - 20.0 years
25 - 30 Lacs
Chandigarh
Work from Office
Handling airlines ticket booking mails from both internal external customers. Taking care of the safety and security of the passengers on flights. Need to Serve Meals on Board to the Customers with a Hospitality Attitude Person should have unblemished complexion and good body language. Excellent verbal and written communication skills in both Hindi and English. Eligibility Criteria Height Will not be a issue for GROUND STAFF & Air Ticketing Executive Should not be overweight or underweight, Should not have any visible marks, scars and tattoos. Fresher +2 can also apply Age 18-25 Years
Posted 2 months ago
0.0 - 3.0 years
1 - 4 Lacs
Kolkata
Work from Office
We are looking for Dynamic Candidate with good Communication Skill Roles and Responsibilities Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Selling airline tickets. Stocking aircraft with refreshments. Cleaning aircraft after flights. Assisting disabled passengers and those with small children. Providing information to passengers.
Posted 2 months ago
18.0 - 25.0 years
3 - 5 Lacs
Mumbai
Work from Office
Interview for Airport Ground Staff/ Cabin Crew for Leading Airlines and Airport ( Male and female) Age Should be in between 18-25 yrs. ( Overage shouldnt Apply) Salary - 25,000 Rs to 45,000 Rs Per Month +Cab+ Perks + Uniform Job Responsibility Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Assisting with airline Gates & Seats Helping customers with Proper Luggage Tags and Pasting Bar Codes Assisting disabled passengers and those with small children. Required Experience, Skills, and Qualifications: - Minimum 10+2 or a Graduate Excellent Communication skills ( Both English & Hindi), if you know other Language, will be a added advantage Age between 18-25 yrs. Job Timings will be Morning and Night Shifts (In Night Shift you will get Home Pickup and Home Drop)
Posted 2 months ago
0.0 - 3.0 years
2 - 4 Lacs
Kolkata
Work from Office
The duties and responsibilities of ground staff at the airport is very vast They are the one to perform all task from commercial to technical First prime duty of a ground staff is to make sure about the safety and comfort of the passengers Their duties include to check the baggage, cleaning and to make flight experience pleasant Some ground staff is responsible for inspecting, storing and transporting luggage, while others stock the aircraft with food and beverage items that are distributed during flight and some groud staff works in direct contact with customers, handling their queries
Posted 2 months ago
18.0 - 20.0 years
12 - 16 Lacs
Nagpur
Work from Office
Role & responsibilities Greeting and welcoming passengers, and solving issues. Checking in baggage. Making reservations. Assist in Baggage and Cargo Retail Service in Duty free Shops Baggage Screening, Staff Screening, Security Check Aviation Degree, Diploma or Airline Certification Course mandatory. Preferred candidate profile Minimum 10 th or +2 or a Graduate Good Communication skills, if you know other Language, will be a added advantage Age between 18-29 yrs. Immediate Joining. Vacancies available in Mumbai,Pune,Nagpur Airports
Posted 2 months ago
2.0 - 7.0 years
6 - 7 Lacs
Mumbai
Work from Office
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel C onsultant , you ll join our highly skilled team, providing outstanding service to our corporate business clients. We re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities . M ost of our Traveler Care leadership started in this role , and you can find us in almost every other department at Amex GBT . What You ll Do Advise and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided Ensure compliance to customers agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We re Looking For Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre is preferred) Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback This role is works on a Hybrid Model (3 days from the office in Goregaon and 2 days work from home). We work from Monday to Friday. This role caters to UK & US market. Consultant should be flexible to work in shift schedule as per business requirement -- 12 PM - 9 PM / 2 PM - 11 PM / 5 PM - 2 AM / 6 PM - 3 AM / 8 PM - 5 AM. Location Mumbai, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
Posted 2 months ago
1.0 - 6.0 years
3 - 6 Lacs
Bengaluru, Vadodara
Work from Office
Job Title: Executive- Travel Job Location: Bangalore / Vadodara Shift Timings: 5:30 PM to 2:30 AM IST (US Shift) https://www.linkedin.com/showcase/collaberagtc/ https://collabera.com/globaltalentcenter/ https://www.collabera.com/ https://www.youtube.com/@CollaberaGTC/videos https://instagram.com/collaberagtc?igshid=ZWQyN2ExYTkwZQ== Collabera, a leader in staffing Industry, is looking for Executive- Travel . Our employees work in fast paced, high energy work environment driven by our unique work culture that embraces competitiveness, passion and work hard-play hard approach to the fullest. Our clientele comprises of many Fortunes 100/500 organisations across various industry domains. This is an amazing opportunity for someone having the hunger to succeed and work with a reputed staffing firm. He/she is expected to verify and validate each document as per the clients compliances and raise findings if he/she finds any document to be missing or incomplete resulting in non-compliance. Applicant is expected to work within tight timelines and ensure 100% accuracy and compliance. Job Role involves: Cost and compliance optimization: Optimizing the cost of travel and providing TME policy governance. Negotiating with vendors (online/offline) and finding cost-effective flight/hotel/cab options. Finding cost-effective alternatives to the bookings made by employees to generate more savings. Doing market analysis/research to validate if quotations are reliable as compared to other vendors. Finding vendors who can offer better services at a lesser cost than the current vendors. Keeping a track of automated booking notifications to crosscheck its compliance with the policy guidelines. Operations and responsiveness: Providing end-to-end travel management with adherence to prescribed Turn Around Time (TAT) set under Service Level Agreements (SLAs). Managing credit card authorizations and payments to the vendors/ hotels. Collect all mandatory travel documents from travelers after the travel is completed and ensure that it is reviewed and presented to management for approval. Maintaining agreement or contract of new vendors and keeping a record of the same. Keep the business travelers updated about any changes with respect to travel or any expected change in timings or additional budget as applicable on a case-to-case basis. Quality of work: Managing the satisfactory level of quality in service delivery and management reporting. Submit monthly reconciled credit card statements to the finance department. Managing and updating the travel database through excel reports. Ensuring the safety and comfort of the business travelers. The job role requires: Knowledge of corporate travel management Excellent written and verbal communication skills Post-Graduation/Graduation from any stream. Proficiency with MS Office Attention to detail. Organization/Coordination skills Being proactive, managing and prioritizing multiple tasks simultaneously Negotiation skills Brownie Points if: Knowledge of GDS systems like Amadeus, Sabre, etc. Knowledge of the US travel industry Diploma/Degree in travel/tourism domain Training of IATA Ticketing & Fare Construction
Posted 2 months ago
4.0 - 8.0 years
9 - 14 Lacs
Ahmedabad
Work from Office
Manages rooms and function space inventory and ensures inventory is allocated and restricted properly to maximize revenue and profits for hotels in the market. Responsible for building rates, packages and hotel sales strategy information in the hotel(s) inventory systems. The position makes pricing and positioning recommendations for market hotels. Conducts analysis of revenue, profit and demand associated with hotel rooms and space inventory. Position contributes to forecasts, budgets, weekly and daily projections. Position critiques sales strategy effectiveness and prepares historical and future analysis of revenue and profit opportunities CANDIDATE PROFILE Education and Experience A degree in a relevant business discipline preferred or demonstration of equivalent work experience. CORE WORK ACTIVITIES Executing Revenue Management Projects and Strategy Manages room authorizations, rates and restrictions. Manages function space authorizations, restrictions and rental. Manages rooms inventory to maximize cluster rooms revenue. Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue. Releases group rooms back into general inventory and ensures clean booking windows for customers Ensures that the hotel(s) sales strategies are effectively implemented in the reservation system and the inventory system. Prepares sales strategy critique. Monitors transient and group inventory daily to ensure straight-line availability and maximization of revenue potential for all brands. Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. Supports cluster selling initiatives by working with all reservation centers. Uses reservations system and demand forecasting systems to determine, implement and control selling strategies. Ensures property diagnostic processes (PDP) are used to maximize revenue and profits. Initiates, implements and evaluates revenue tests. Ensures compliance and participation in company promotions and eCommerce channels Ensures all hotels follow brand strategies that will maintain and/or increase the hotel(s) revenue per available room (RevPAR) and revenue per available square foot (RevPAS). Understands the working relationship between sales, reservations and property management systems. Participates in periodic regional reviews Promotes and protects brand equity. Achieves and exceeds goals including performance goals, budget goals, team goals, etc Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions. Establishes long-range objectives and specifying the strategies and actions to achieve them. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Understands and meets the needs of key stakeholders (owners, corporate, guests, etc). Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements. Analyzing and Reporting Revenue Management Data Compiles information, analyzes and monitors actual sales against projected sales. Creates long range forecast for rooms and catering by segment and updates forecast every period. Creates weekly forecast for property operations and staffing purposes Conducts sales strategy analysis and refines as appropriate to increase market share for all properties. Maintains accurate reservation system information. Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Generates updates on transient segment each period. Assists with account diagnostics process and validates conclusions. Provides revenue analysis functional expertise to general managers, property leadership teams and market sales leaders. Prepares forecasts of revenue, profit, demand and occupancy for rooms and function space - for prescribed timeframes Prepares revenue and profit opportunity analysis. Manages all revenue, profit and demand data associated with rooms and function space Develops and/or uses analytical tools and systems to maximize revenues and profit. Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Analyzes information and evaluates results to choose the best solution and solve problems. Using computers and computer systems (including hardware and software) to, set up functions, enter data, or process information. Generates and provides accurate and timely results in the form of reports, presentations, etc Building Successful Relationships Proactively develops constructive and cooperative working relationships with others, and maintains them over time. Acts as a liaison, when necessary, between property and regional/corporate systems support. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 2 months ago
1.0 - 2.0 years
4 - 5 Lacs
Thane
Work from Office
GDS process - Experience - HSC/Grads with at least 1 year of experience in travel processes and GDS knowledge of Amadeus/Sabre Comms skills - Excellent Good Communication skills Rounds of interview- HR, Amcat, Writex test, ops Required Candidate profile Shifts - 24*7 rotational Week off - 2 rotational week offs Comms level - STRICTLY Cluster 1 or Cluster 2 (no compromise on quality of comms) Salary- up to 42k in hand, depending on last drawn salary
Posted 2 months ago
3.0 - 8.0 years
10 - 12 Lacs
Hyderabad
Work from Office
SUMMARY Receptionist (Male) Position: Receptionist (Male) Location: Kuwait Vacancies: 2 Salary: KD 155/month (10-hour shift) Experience: At least 3 years of experience in a 4- or 5-star hotel Nationality: Indian Key Responsibilities: Greet guests and ensure smooth check-in/check-out processes Handle room reservations and coordinate with housekeeping Respond to guest queries with professionalism and courtesy Maintain front desk records and support hotel operations Requirements Requirements: Proven work experience as a receptionist in a high-end hotel Excellent communication and interpersonal skills Proficient in Microsoft Office suite Strong organizational and multitasking abilities
Posted 2 months ago
1.0 - 6.0 years
1 - 4 Lacs
Mumbai
Work from Office
TCS is hiring for Passenger Revenue Accounting-Interline role. Experience- 1- 5 years Qualification:- Minimum 15 years of regular, full-time education (10 + 2 + 3) is mandatory. Location- Mumbai Role & responsibilities- Working knowledge on below sub process - 1) Non Sample Settlement / Processing of incoming/outgoing debits / billings raised/sent by/to other airlines for all passenger documents uplifted / transported on their flights, using the Non Sample procedure. This involves accepting or rejecting the debit / billing based on the authenticity / correctness of the debit / billing. 2) Sampling Settlement / Processing of Incoming Debits / Billings raised to/by Other Airlines for all passenger coupons uplifted / transported on own/their flights, using the Sample procedure. This involves evaluation of billed passenger coupons as per the sample percentage determined. 3) Rejections Settlement / processing of incoming/outgoing rejections raised by/to other airlines for the documents billed. If a particular debit is not settled at the rejection stages, the same would have to be settled by initiating correspondence
Posted 2 months ago
1.0 - 6.0 years
3 - 6 Lacs
Bengaluru, Vadodara
Work from Office
Job Title: Executive- Travel Job Location: Bangalore / Vadodara Shift Timings: 5:30 PM to 2:30 AM IST (US Shift) https://www.linkedin.com/showcase/collaberagtc/ https://collabera.com/globaltalentcenter/ https://www.collabera.com/ https://www.youtube.com/@CollaberaGTC/videos https://instagram.com/collaberagtc?igshid=ZWQyN2ExYTkwZQ== Collabera, a leader in staffing Industry, is looking for Executive- Travel . Our employees work in fast paced, high energy work environment driven by our unique work culture that embraces competitiveness, passion and work hard-play hard approach to the fullest. Our clientele comprises of many Fortunes 100/500 organisations across various industry domains. This is an amazing opportunity for someone having the hunger to succeed and work with a reputed staffing firm. He/she is expected to verify and validate each document as per the clients compliances and raise findings if he/she finds any document to be missing or incomplete resulting in non-compliance. Applicant is expected to work within tight timelines and ensure 100% accuracy and compliance. Job Role involves: Cost and compliance optimization: Optimizing the cost of travel and providing TME policy governance. Negotiating with vendors (online/offline) and finding cost-effective flight/hotel/cab options. Finding cost-effective alternatives to the bookings made by employees to generate more savings. Doing market analysis/research to validate if quotations are reliable as compared to other vendors. Finding vendors who can offer better services at a lesser cost than the current vendors. Keeping a track of automated booking notifications to crosscheck its compliance with the policy guidelines. Operations and responsiveness: Providing end-to-end travel management with adherence to prescribed Turn Around Time (TAT) set under Service Level Agreements (SLAs). Managing credit card authorizations and payments to the vendors/ hotels. Collect all mandatory travel documents from travelers after the travel is completed and ensure that it is reviewed and presented to management for approval. Maintaining agreement or contract of new vendors and keeping a record of the same. Keep the business travelers updated about any changes with respect to travel or any expected change in timings or additional budget as applicable on a case-to-case basis. Quality of work: Managing the satisfactory level of quality in service delivery and management reporting. Submit monthly reconciled credit card statements to the finance department. Managing and updating the travel database through excel reports. Ensuring the safety and comfort of the business travelers. The job role requires: Knowledge of corporate travel management Excellent written and verbal communication skills Post-Graduation/Graduation from any stream. Proficiency with MS Office Attention to detail. Organization/Coordination skills Being proactive, managing and prioritizing multiple tasks simultaneously Negotiation skills Brownie Points if: Knowledge of GDS systems like Amadeus, Sabre, etc. Knowledge of the US travel industry Diploma/Degree in travel/tourism domain Training of IATA Ticketing & Fare Construction Role & responsibilities Preferred candidate profile
Posted 2 months ago
3.0 - 6.0 years
3 - 5 Lacs
Gurugram
Work from Office
Travel Executive, Gurgaon (Sohna Road) MNC, Male, 3-5yrs exp in Travel Desk/Travel Mgmnt for the company, good exposure of travel management for corporates - air, train, hotel - booking, scheduling, coordination, ticketing all types of travel modes
Posted 2 months ago
10.0 - 15.0 years
4 - 5 Lacs
Ahmedabad
Work from Office
Role & responsibilities : Key Responsibilities: Supervise daily operations of the front office, including reception, concierge, reservations, and guest services. Ensure smooth check-in and check-out processes with a focus on guest satisfaction. Manage and train front office staff, ensuring high levels of professionalism and service. Handle guest complaints and special requests promptly and professionally. Monitor room availability, occupancy levels, and coordinate with housekeeping for room readiness. Maintain accurate records of bookings, billing, and payments using the hotels PMS. Prepare front office budgets, forecasts, and performance reports. Enforce hotel policies, procedures, and service standards. Coordinate with other departments to ensure seamless guest experiences. Drive upselling efforts and promote hotel services and facilities. Preferred candidate profile: Experience in IDS Software mandatory
Posted 2 months ago
2.0 - 7.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Contact appropriate individual or department (eg, Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (eg, rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (eg, filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience
Posted 2 months ago
1.0 - 6.0 years
3 - 6 Lacs
Gurgaon/Gurugram
Work from Office
Hiring For Voice Process !! Galeio ! Amadeus | SAL 50 k CTC Profile:- Schedule change , cancellation , reservation . Need Minimum 1 year of Travel Process Experience Salary:- 50 k ctc 24*7 Shift 5 days working 9911567769 , 9560028009 Required Candidate profile Any Graduate & Under-Grad can apply. Minimum 1 Year of Travel Process Experience is required. Working Experience on Amadeus / Galileo / Sabre is required. 8860576337
Posted 2 months ago
1.0 - 3.0 years
4 - 8 Lacs
Pune
Work from Office
ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. HR Assistant HR Services provide support services to ZS professionals as they complete their work. The administrative services team provides administrative support, travel planning, operations, catering coordination, and facilities management. What you'll do Increase productivity of consulting HR leaders by handling the administrative tasks (such as, travel arrangements, expense reporting, calendar management, interacting with vendors and clients, email correspondence, etc.) Provide scheduling support to multiple individuals (appointment, calendar and meeting management) Complete expense reports within compliance guidelines, process invoices for payment, and assist with other administrative processes, as needed Prepare domestic and international travel logistics (itineraries, visas, etc.) Coordinate internal and external meetings/activities (i.e. venue selection/reservation and set-up, hotel accommodations, catering, etc.) Prepare and organize documents for client proposals and presentations as needed (contract tracking, printing, organizing and archiving meeting support materials) Address problems and troubleshoot with internal and external stakeholders Handle special projects with demanding deadlines Participates in group learning and/or knowledge sharing What you'll bring High school diploma required. Post-secondary education or Associate or Bachelor degree preferred. 1 - 3 years of relevant work experience as an administrative/operations assistant, preferably in a professional services environment Fluent in MS Office (Word, PowerPoint, Excel and Outlook), travel and expense reporting applications Strong oral and written communication skills Professional appearance and demeanor with ability to exercise good judgment and discretion Attention to detail, dependability, punctuality Proactive self-starter with ability to manage a wide variety of tasks and meet deadlines Experience working both independently and with a team in a demanding environment Sense of humor appreciated Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com
Posted 2 months ago
9.0 - 14.0 years
25 - 30 Lacs
Pune
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Transfer Agency FATCA- CRS TEAM Role Title- AVP To provide consistently a high level of operational tax support to the firm and its clients in administering jurisdictional tax laws of the countries within which Apex operates. You will be responsible for processing and recording of all Common Reporting Standard (CRS) and FATCA Tax documentation. You will help assess the client data and documents to identify the potentially reportable clients across jurisdictions and will liaise with clients or relationship managers to update the reportable details from time to time, before submitting the final reports to the regulatory portals. Key duties and responsibilities Act as a tax / information reporting specialist to execute the FATCA, CRS advisory systems. Execute the tax information reporting processes to products issued by business. Migration of work into our centralized hub. Develop "Go To" processes and implement appropriate procedures to ensure compliance with Information Reporting & FATCA requirements. Be change agent and assist changing the processes or developing the new ones. Participate in Robotic Process Automation initiatives. Tax form validation for CRS and FATCA operations covering FATCA CRS reporting. Identify and participate in process reengineering & redesign to achieve better controls, compliance and efficiency. Work extensively with various teams across global locations to fulfill an entitys FATCA CRS regulatory requirements as mandated by regulatory standards. Support audits with IRS and Internal Audit, special audits Support Technology projects from a technical tax perspective Review, validate and process W-8 and W-9 tax forms and related documentation according to IRS and FATCA regulations Perform reviews of written tax policy and procedures, research and respond to inquiries from operational areas. Participate in team discussions to provide feedback and recommendations in order to improve quality performance of the associates and senior associates on a regular basis. Report/escalate any quality, production, and system-related issues. Qualification and Experience Prior FATCA CRS/ Transfer Agency processing experience is required Bachelors Degree in Commerce is desires 10-13+ years of relevant experience Skills Required Working knowledge of FATCA & CRS and the regulated regulations. Understanding and review of US tax forms i.e., W9, W8-BEN, W8-IMY, W8-BEN-E, Chapter 3 status, With holding statements etc along with self cert forms (CRS) Work in co-ordination with other team members to ensure effective delivery for all services offered to internal and external clients Ability to understand XML schema to be able to prepare and review reports before submission To understand and adapt to changes, ensure that processes and procedures are continually updated to reflect changes in FATCA/CRS regulatory compliance requirements Should be familiar with FATCA CRS XML upload procedures Well versed with Microsoft applications. Expert excel and presentation skills is an added advantage. Good written and verbal communication skills Desired to be challenged and learn Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship build. Motivational skills - Performance standards, achieving results and persistence. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shift as per business needs.
Posted 2 months ago
15.0 - 20.0 years
15 - 19 Lacs
Bengaluru
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Job Specification: Oversee the successful implementation of a Global Centralized Payment Model covering all jurisdictions. Ensure suitably experienced staff are in place in each location. Implement a Global Payments Policy that is aligned with the Groups Anti-Fraud Policy as well as SOC and ISAE requirements. Ensure minimum standard controls are in place for every Payment for all jurisdictions; standardize payment and eBanking controls and policies. Ensure that a process is in place to Track Online Payment Tokens and that procedures are in place with HR to remove access upon a token holder leaving the Group. Manage any outsourcing arrangements required to ensure the business can be serviced globally, and where applicable, Centralized Teams. Establish Service Level Agreements (SLA) and ensure alignment with client SLAs and deliverables. Ensure that proper Checklists (ideally Digital) are available to support all payments and that a Call back procedure is implemented. Source and manage the adoption of a global payment hub solution. Establish KPIs and provide regular reporting to Stakeholders on transaction volumes, SLAs etc Enable a culture of continuous improvement with a passion for addressing control weaknesses. Skills Required: At least 15 years of relevant professional experience, either in the financial services fund industry or banking. Bachelor / masters degree in accounting, finance, or economics. Management experience, overseeing a large multi-jurisdictional team. Excellent organizational, communication and interpersonal skills and a truly client servicing mindset. Proven experience in managing multiple stakeholders and delivering on commitments. Experience with Payment/Banking technology solutions and platforms. Excellent communication skills and a truly client servicing mind set with client facing experience. Good sense of teamwork as well as ability to work autonomously in a fast-paced work environment. Good interpersonal skills, and sense of teamwork. Committed to self-improvement and staff development.
Posted 2 months ago
1.0 - 5.0 years
2 - 4 Lacs
Bengaluru
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you ABOUT APEX The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning the full value chain of a fund; from information delivery and regulatory products to fund platforms and tax services. The globally distributed service model has rapidly expanded through a combination of organic growth and more recently bolstered by acquisition. Service is now delivered by over 3000 staff across 40 offices. The Apex Group administers circa $650bn in assets, including the investments of some of the largest funds and institutional investors in the world. POSITION : Associate, Loan Servicing DEPARTMENT Operations LOCATION: Pune, Bangalore SHIFT:- UK & US SHIFT Summary of Role The successful candidate will join a recently formed operation within Apex Fund Services to help build and grow out a new loan servicing business. They will work alongside the local Middle Office Manager, helping to onboard systems, define processes and build a global team to service a new product. This is a huge opportunity to join a department at ground level and make it successful. The Candidate The candidate will have a good working knowledge and experience working with CLOs, CDOs, Credit Funds and the different types of Loans. They will be driven and motivated to achieve excellence through hard work, good organisation skills, excellent communication and attention to detail. Main Responsibilities: Asset administrationResponsibilities include, but are not limited to performing and coordinating a variety of administrative duties and tasks including Asset setup Asset Maintenance and reconciliation Liaising with 3rd party brokers/custodians/agents Processing agent notices Processing corporate actions Entering and settling trades as required Preparing and assisting with various reports required by internal teams Other duties assigned by Management Cash/Position ReconciliationResponsibilities include, but are not limited to performing and coordinating a variety of reconciliation duties and tasks including Preparing daily reconciliation of cash transactions Preparing daily reconciliation of Apex/Client positions Ensuring aged breaks ( over 7 days ) are addressed and escalated Processing and reconciling data in various systems Actively researching discrepancies with various agents and internal teams Preparing and ensuring all Reporting is issued within the required timeframes Preparing and assisting with various reports required by internal teams Other duties assigned by Management Support Middle Office Manager: Providing support for assigning duties and work delegation Roll out training and development plans to direct reports and new joiners. Qualifications, Skills and Experience: Degree in Accounting/Finance, or a relevant qualification Candidate should have 3+ years experience working in loan administration operations Extensive knowledge of CLOs/CDOs/Credit Funds Understanding or knowledge of various security types Private Debt, Syndicated Loans, Bonds, Equities, Futures, CDS, CDS Indices, Forwards, ABS, MBS, TRS, etc. Understanding of trade lifecycle Knowledge and experience with settlements including DTCC & Euroclear Knowledge and understanding of securities and other financial instruments Computer proficiency with advanced knowledge of Microsoft Office Suite, familiarity with Solvas (CDO-Suite) preferred Must experience into Solvas tool. Role-Specific Competencies/ Skills: Strong communication and analytical skills Strong organisational skills Accurate and acute attention to detail Adaptability - able to change tasks quickly as business needs dictate Uses discretion when dealing with sensitive and confidential information Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience Proven ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly Self-motivated Punctuality Corporate Competencies: Initiative Responsiveness/Sense of urgency Accountability Integrity We are an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Find out more about us by visiting our website at www.apexfundservices.com.
Posted 2 months ago
0.0 - 10.0 years
11 - 13 Lacs
Chennai
Work from Office
Manages rooms and function space inventory and ensures inventory is allocated and restricted properly to maximize revenue and profits for hotels in the market. Responsible for building rates, packages and hotel sales strategy information in the hotel(s) inventory systems. The position makes pricing and positioning recommendations for market hotels. Conducts analysis of revenue, profit and demand associated with hotel rooms and space inventory. Position contributes to forecasts, budgets, weekly and daily projections. Position critiques sales strategy effectiveness and prepares historical and future analysis of revenue and profit opportunities CANDIDATE PROFILE Education and Experience A degree in a relevant business discipline preferred or demonstration of equivalent work experience. CORE WORK ACTIVITIES Executing Revenue Management Projects and Strategy Manages room authorizations, rates and restrictions. Manages function space authorizations, restrictions and rental. Manages rooms inventory to maximize cluster rooms revenue. Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue. Releases group rooms back into general inventory and ensures clean booking windows for customers Ensures that the hotel(s) sales strategies are effectively implemented in the reservation system and the inventory system. Prepares sales strategy critique. Monitors transient and group inventory daily to ensure straight-line availability and maximization of revenue potential for all brands. Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. Supports cluster selling initiatives by working with all reservation centers. Uses reservations system and demand forecasting systems to determine, implement and control selling strategies. Ensures property diagnostic processes (PDP) are used to maximize revenue and profits. Initiates, implements and evaluates revenue tests. Ensures compliance and participation in company promotions and eCommerce channels Ensures all hotels follow brand strategies that will maintain and/or increase the hotel(s) revenue per available room (RevPAR) and revenue per available square foot (RevPAS). Understands the working relationship between sales, reservations and property management systems. Participates in periodic regional reviews Promotes and protects brand equity. Achieves and exceeds goals including performance goals, budget goals, team goals, etc Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions. Establishes long-range objectives and specifying the strategies and actions to achieve them. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Understands and meets the needs of key stakeholders (owners, corporate, guests, etc). Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements. Analyzing and Reporting Revenue Management Data Compiles information, analyzes and monitors actual sales against projected sales. Creates long range forecast for rooms and catering by segment and updates forecast every period. Creates weekly forecast for property operations and staffing purposes Conducts sales strategy analysis and refines as appropriate to increase market share for all properties. Maintains accurate reservation system information. Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Generates updates on transient segment each period. Assists with account diagnostics process and validates conclusions. Provides revenue analysis functional expertise to general managers, property leadership teams and market sales leaders. Prepares forecasts of revenue, profit, demand and occupancy for rooms and function space - for prescribed timeframes Prepares revenue and profit opportunity analysis. Manages all revenue, profit and demand data associated with rooms and function space Develops and/or uses analytical tools and systems to maximize revenues and profit. Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Analyzes information and evaluates results to choose the best solution and solve problems. Using computers and computer systems (including hardware and software) to, set up functions, enter data, or process information. Generates and provides accurate and timely results in the form of reports, presentations, etc Building Successful Relationships Proactively develops constructive and cooperative working relationships with others, and maintains them over time. Acts as a liaison, when necessary, between property and regional/corporate systems support. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 2 months ago
1.0 - 4.0 years
2 - 4 Lacs
Bengaluru
Work from Office
About Us Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: This Team is involved in revenue management, vendor management and strategies to get new business and make travel profitable entity About the role: Deliver extraordinary travel experience for our B2C consumers in a Backend role by providing first-hand resolution and the highest quality of customer experience to the Paytm users. Key Responsibilities 1) Operating in a 24 Hrs Day 6 day-week team, with multiple/rotational shift options. 2) Understanding and expertise in domestic and international travel requirements (LCC airlines) 3) Able to understand customer queries and advise them of suitable resolution 4) Customer-focused and service-oriented where you are accountable for key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics 5) Coach, develop, and mentor Junior resources and colleagues in the team when needed Additional Accountabilities 1) Working on Fresh desk Tickets and Phones as well for both GDS and LCC airlines. 2) Action consumers booking/PNR for refund, ticketing, re-issuance, escalations Superpowers/ Skills that will help you succeed in this role: 1) Excellent communication skills. 2) Fresher to 1 yr of experience in Travel Agency/Industry 3) Result/Target driven, attentive, adaptable, and motivated to learn. 4) Proficiency in technology to research options and complete process requirements Education MBA Preferred Why join us: We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!! Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Posted 2 months ago
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