916 Reservation Jobs - Page 24

Role & responsibilities : Job involves handling travel requirements of corporate and institutional clients of the company. The candidates: Must have Knowledge of CRS (computerized Reservation System) Galileo Shall have Diploma in Travel Tourism / IATA Courses etc. Handle Independently Domestic & International Air Tickets. Attend query on Phone, in person and in Mails. Candidate should have excellent communication and interpersonal Skill. Interested candidate may call or WhatsApp on 9650010291 between 10 am to 6 pm.

Role & responsibilities: Manage reservations for hotels, flights, car rentals, and other travel services. Provide exceptional customer service by resolving issues promptly and efficiently.. Preferred candidate profile: candidate must have experience Perks and benefits: Salary + incentives

Hiring for Air India Freshers - 22.5 K In Hand + 3000 TA Exp. - 32 K In Hand 5 Days Working Free GDS/Amadeous Course Any Experience can be hired Both Side Cabs Night allowance Virtual Interviews HR AKRITI 8800061856 Required Candidate profile Required Candidate profile - Graduation Mandatory - Fluent English - Open to relocate - GDS Knowledge Preferred

Hiring Travel Profile for Gurgaon Location Air Ticketing, Reservation, PNR creation, issuance, scheduling Any travel GDS-experienced can apply Upto 40k CTC Plus Incentives Cab Available Excellent communication skills Good GDS Knowledge Required Candidate profile 2 years GDS experience can apply 5 days Working Call or WhatsApp Aakanksha- 7042523201 Rajiya - 9354352748

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Hiring for Air India Freshers - 22.5 K In Hand + 3000 TA Exp. - 32 K In Hand 5 Days Working Free GDS/Amadeous Course Any Experience can be hired Both Side Cabs Night allowance Virtual Interviews HR bambi[9870305937] Required Candidate profile Required Candidate profile - Graduation Mandatory - Fluent English - Open to relocate - GDS Knowledge Preferred

Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue. The Revenue Manager releases group rooms back into general inventory and ensures clean booking windows for customers. The position recommends pricing and positioning of cluster properties. In addition, the position oversees the inventory management system to verify appropriateness of agreed upon selling strategies. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 3 years experience in the revenue management, sales and marketing, or related professional area. OR 4-year bachelors degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year experience in the revenue management, sales and marketing, or related professional area. CORE WORK ACTIVITIES Analyzing and Reporting Revenue Management Data Compiles information, analyzes and monitors actual sales against projected sales. Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Analyzes information and evaluates results to choose the best solution and solve problems. Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Generates and provides accurate and timely results in the form of reports, presentations, etc Conducts sales strategy analysis and refines as appropriate to increase market share for all properties. Maintains accurate reservation system information. Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Generates updates on transient segment each period. Assists with account diagnostics process and validates conclusions. Executing Revenue Management Projects and Strategy Updates market knowledge and aligns strategies and approaches accordingly. Achieves and exceeds goals including performance goals, budget goals, team goals, etc Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions. Establishes long-range objectives and specifying the strategies and actions to achieve them. Takes a predetermined strategy and drives the execution of that strategy. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Understands and meets the needs of key stakeholders (owners, corporate, guests, etc). Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements. Provides revenue management functional expertise to cluster general managers, leadership teams and market sales leaders. Ensures hotel strategies conform to brand philosophies and initiatives. Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. Prepares sales strategy meeting agenda, supporting documentation. Communicates proactively with properties regarding rate restrictions and strategy. Manages rooms inventory to maximize cluster rooms revenue. Assists hotels with pricing and provides input on business evaluation recommendations. Leads efforts to coordinate strategies between group sales offices. Supports cluster selling initiatives by working with all reservation centers. Uses reservations system and demand forecasting systems to determine, implement and control selling strategies. Checks distribution channels for hotel positioning, information accuracy and competitor positioning. Ensures property diagnostic processes (PDP) are used to maximize revenue and profits. Initiates, implements and evaluates revenue tests. Provides recommendations to improve effectiveness of revenue management processes. Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners. Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities. Promotes and protects brand equity. Building Successful Relationships Develops and manages internal key stakeholder relationships in a proactive manner. Acts as a liaison, when necessary, between property and regional/corporate systems support. Additional Responsibilities Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Attends staff/forecast/long range meetings as requested by properties. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Role: Executive/ Sr. Executive (Schedule Change) Location: Gurgaon, India Job Description Company Overview Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries. Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners. FAREPORTAL HIGHLIGHTS: Fareportal is the number 1 privately held online travel company in flight volume. Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide. 2019 annual sales exceeded $5 billion. Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites. Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City. Responsibilities: Will be responsible for handling inbound and outbound calls Will be doing rigorous follow-ups with the customers. Customer interaction and customer service. Email correspondence. Willing to work 24/7. Requirements : Graduate with Excellent oral and written communication skills and must be able to communicate their thoughts clearly in English. Minimum 1 year experience with GDS Sabre or Amadeus. Highly motivated and a self-starter. Must be able to work efficiently and independently. Attention to detail and the ability to implement new ideas. An out of the box thinker. Must be able to multitask without compromising on quality. Must be a team player and share all findings with managers. Good knowledge of MS Office.

Hiring For Travel Customer Service (US Process ) Exp. Min 1 year required (Amadeus must ) Salary up to 45k Location : Gurgaon Both side cabs plus meals provided Night & Rotational shift 5 days a week sat & Sun fixed off Direct line up : after 7pm

Role & responsibilities Job Title: Travel Desk Executive Department: Administration / Travel Desk Role Overview: The Travel Desk Executive is responsible for handling all aspects of travel arrangements for employees, guests, and clients of the organization. This includes booking transportation and accommodations, ensuring smooth travel coordination, and supporting event logistics when needed. Key Responsibilities: Railway Ticket Booking: Book and manage train tickets for employees and guests through authorized portals. Ensure timely reservations and adherence to travel policies. Flight Booking: Coordinate domestic and international flight bookings. Optimize travel schedules and costs while meeting traveler preferences. Hotel Booking: Arrange hotel accommodations for employees, clients, and visitors. Liaise with vendors for corporate rates and confirm bookings as per travel itinerary. Travel Coordination: Manage end-to-end travel logistics, including cab arrangements and travel itineraries. Provide travel support during emergencies or changes in schedule. Events Management Support: Assist in planning and executing logistics for company events, conferences, or meetings. Coordinate with internal departments and external vendors for travel and accommodation needs related to events. Required Skills and Qualifications: Prior experience in travel coordination or administrative roles is preferred Strong knowledge of travel booking systems (e.g., IRCTC, airline portals, travel management tools) Excellent organizational and communication skills Ability to handle multiple bookings and deadlines efficiently Proficient in MS Office (Word, Excel, Outlook)

Responsibilities: * Manage reservations using Galileo/Amadeus software * Process international ticket bookings * Ensure accurate pricing and availability information * Maintain customer database and preferences Thanks RIGHTCHOICE Health insurance Provident fund Annual bonus

Oversee accuracy of room blocks, reservations, and group market codes Communicate company values and/or culture to new employees Review and implement new Reservations procedures Process all reservation requests, changes, and cancellations received by phone, fax, or mail Identify guest reservation needs and determine appropriate room type Verify availability of room type and rate Explain guarantee, special rate, and cancellation policies to callers Accommodate and document special requests Answer questions about property facilities/services and room accommodations Follow sales techniques to maximize revenue Input and access data in reservation system Respond to any challenges found for accommodating rooming requests Set-up proper billing accounts according to Accounting policies Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Comply with quality assurance expectations and standards Read and visually verify information in a variety of formats PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience.

About the Role: We are seeking experienced and enthusiastic professionals for our Travel Voice Process team in Gurugram. The ideal candidate should have a background in travel operations with hands-on experience in invoicing , processing refunds , and handling customer queries over voice channels . Key Responsibilities: Handle customer interactions over calls related to travel bookings, cancellations, and itinerary changes. Process refunds and travel-related invoices accurately and in a timely manner. Resolve client queries, complaints, and escalations with a customer-first approach. Collaborate with internal teams and vendors to ensure smooth service delivery. Maintain service levels and quality standards. Requirements: Experience: 1-3 years in a Travel Voice Process role. Skills: Strong communication skills, understanding of GDS (e.g., Amadeus, Galileo) is a plus. Education: Any graduate or someone with a Travel & Tourism Certification . Proficiency in handling invoicing and refund processes . Should be comfortable with rotational shifts. Immediate joiners will be given preference. To Apply: Send your resume to contact [Jemi- 8744000152] to schedule an interview.

Title : S&C Global Network - AI - CFO & EV - FinOps Analytics ¢‚€ Associate Manager Job Title - S&C Global Network - AI - CFO & EV - FinOps Analytics Associate Manager Management Level: 8-Associate Manager Location: Bengaluru, BDC7C Must-have skills: Financial Modeling Good to have skills: Experience in financial modeling, valuation techniques, and deal structuring. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Whats In It for You Accenture CFO & EV team under Data & AI team has comprehensive suite of capabilities in Risk, Fraud, Financial crime, and Finance. Within risk realm, our focus revolves around the model development, model validation, and auditing of models. Additionally, our work extends to ongoing performance evaluation, vigilant monitoring, meticulous governance, and thorough documentation of models. Get to work with top financial clients globally Access resources enabling you to utilize cutting-edge technologies, fostering innovation with the worlds most recognizable companies. Accenture will continually invest in your learning and growth and will support you in expanding your knowledge. Youll be part of a diverse and vibrant team collaborating with talented individuals from various backgrounds and disciplines continually pushing the boundaries of business capabilities, fostering an environment of innovation. What You Would Do in This Role Engagement Execution Lead client engagements encompassing model development, validation, governance, strategy, transformation, and end-to-end delivery of FinOps & CFO agenda solutions for Accentures clients. Advise clients on various FinOps & CFO agenda initiatives, including advisory work for CXOs to achieve diverse business and operational outcomes. Develop and present Proof of Concept for key clients, where applicable. Practice Enablement Mentor, coach, and guide analysts and consultants. Drive innovations and initiatives to enhance the Practice. Develop thought leadership and disseminate information on emerging trends in FinOps & CFO agenda. Support sales team efforts by assisting with RFPs, RFI, designing POVs, and GTM collateral. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Good experience with Data, Analytics, and AI technologies & tools data-native mindset with a deep understanding of Statistics and generating insights and recommendations for business applications. Must have functional expertise in FinOps including knowledge of processes like month-end close, ledger functioning, accounts payable, accounts receivable, internal controls Procure-to-Pay (P2P), Order-to-Cash (O2C), Cash Management. Good to have experience CFO Agenda in Industry Analysis, Market Analysis, M&A Strategy, M&A Due Diligence, M&A Integration, Investment Strategy, Investor Relations, Shareholder Relations, Shareholder Value Maximization, Capital Allocation, Capital Structure Optimization, Cost Optimization, Cost Reduction, Cost Efficiency, Profit Maximization, Revenue Growth Strategies, Competitive Analysis, Economic Analysis, Business Valuation. Must have led teams, driven interactions with senior stakeholders, designed AI-led transformation solutions, overseen program delivery, and value realization. Must be part of prior solutioning and proposal deals. Good to have hands-on experience in building and deployment of AI/ML/Statistical Models -- Statistical Algorithms, Segmentation and Predictive Modeling, ML algorithms, CV / NLP algorithms, Decision Trees, LLM based solutions etc. Good to have experience in multiple industries. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 10-12Years Educational Qualification: Any Degree

Greetings from MD India!!!!! We are Hiring Corporate Travel Desk Executive Company - MD India Health Insurance TPA Job Description Book and manage travel arrangements, including flights, accommodation, and ground transportation for employees Manage Ticketing portal [MMT, RBT] Manage end-to-end travel plans. Cost-effectively booking [airlines, trains, local transport, and hotels] Communicate with the person traveling regularly to update them on any last-minute changes & government travel advisories. Manage emergency travel support and last-minute changes in the itinerary, including rescheduling flights and cancellations. Monitor and optimize travel costs, identify cost-saving opportunities, and negotiate corporate rates. Maintain MIS reports on travel activities, expenditures, and budgets. Provide traveler support during their journey for any issues or assistance needed. Good communication & MS Office knowledge. Desired Candidates Profile Qualification Any Graduate / Diploma in Tours & Travels Experience Fresher - 2 Years If interested kindly share your resume to recruitment1@mdindia.com Assuring you of our consistently best services. Thank you. With Kindest Regards, Mayuri Kadam, Sr. Executive -Talent Acquisition

Job Title - S&C Global Network - AI - Supply Chain Analytics - Manager Management Level: 7-Manager Location: Pune, PDC6A Must-have skills: Supply Chain Analytics Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Experience and Education: A minimum 7-9 years of experience in industrial/consulting or related areas is needed with at least 5 years of supply chain advanced analytics solutions design and delivery experience. Good to have global client experiences. Ideal candidates should have a bachelors degree preferably in Industrial/ Production/ Statistics/ Economics etc. and masters degree in Statistics/ Economics/ Operations Management/ Supply Chain/ Data Science, etc. Certifications in any one or two of the areas will be an added advantage:Python, AI/ML, Optimization, Simulation, any of the cloud platforms (Azure/ GCP/ AWS). Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree

Job Title - S&C Global Network - AI - Supply Chain Analytics - Manager Management Level: 7-Manager Location: Bengaluru, BDC7C Must-have skills: Supply Chain Analytics Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree

Job Roles and Responsibilities: Team member will be responsible for addressing airport network and aircraft related DCS-Customer Management Team member will be responsible for addressing airport network and aircraft related DCS-Customer Management Reservation & ticketing queries round the clock 24/7 basis. You will be required to resolve or raise incidents with the system provider Amadeus and do the follow up till its closure. Candidate should be Flexible with Shift Timings. Contact Person: John Contact Number: 9840121191 Email: john@gojobs.biz

Intercontinental Hotels Group India Private Limited is looking for Reservation Associate to join our dynamic team and embark on a rewarding career journey Handles customer bookings and manages reservation systems Provides support for travel or hospitality services Resolves issues related to cancellations or changes Maintains accurate records and transaction reports

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Aviation IT Solutions Good to have skills : Cruise Lines, Business Analysis, Travel platform playersMinimum 7.5 year(s) of experience is required Educational Qualification : a:Engineering degree from a reputed college and/or full-time MBA degree from Tier1 or Tier2 B-School Summary :As an Aviation expert, you need to design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. You will work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. You also need to assist in quality management reviews, ensure all business and design requirements are met. Your responsibility also include to educate stakeholders to ensure a complete understanding of the designs. Roles & Responsibilities:- As a Technology Consulting Practitioner/Product Owner/Business Consultant leverage your domain expertise and deliver the promised solution to the envisaged transformation for the client.- Identify the potential domain-led differentiation during sales pursuits.- Conduct research in the Travel Industry to identify trends, leading to business and / or technology imperatives for our clients.- Collaborate with the team to understand application requirements.- Design and develop applications based on business process needs.- Develop new offerings, technology assets, point of views, and rapid prototypes for Travel industry.- Work experience in Travel Industry in the areas of Business Analysis Design, Domain Consulting, Digital Transformation, Operational Transformation, Product management and Implementation.- Experience in working with Agile/Scrum teams, defining Use Cases, Product Backlog, Business Case, and requirements management.- Experience in conducting requirement workshops and Demos.- Deep understanding of the Airline/Airport Business Process Models.- Excellent written and verbal communication skills with experience of working in cross-functional teams.- Strong inter-personal, lateral thinking and problem-solving skills are a must.- Professional client-interfacing experience is a must.- Ability to lead a team as well as work in a team. Professional & Technical Skills: - Must To Have Skills: Experience as a project lead, test lead or product owner, business analyst.- Strong understanding of software development principles and methodologies.- Amadeus API Integration testing, TIBCO or MULESOFT.- Good To Have Skills: Experience in automation testing of webservices using Postman and SOAPUI, REST APIs, XML, JSON, Altea Reservations, IATA NDC, Alta Suite.- Recommendation:Knowledge of Amadeus GDS, One Order Implementation, PSS Technical Implementation, Loyalty Implementation. Additional Information:- The candidate should have a minimum of 10 years AM of demonstrated work experience in Travel Industry in the areas of Business Analysis Design, Domain Consulting, Digital Transformation, Operational Transformation, Product Management and Implementation.- This position is based at our Bangalore office.- A 15 years full-time education is required. Qualification a:Engineering degree from a reputed college and/or full-time MBA degree from Tier1 or Tier2 B-School

"Front Office Manager for Yercaud Location 3-star resort. Lead front desk operations, guest relations, staff training, and ensure exceptional service delivery. Apply for this pivotal role now!" Perks and benefits Salary upto 30000 to 44000 + Incentive + HRA

Handle guest inquiries, process reservations, manage booking systems, coordinate with front office, ensure guest satisfaction, track occupancy, and optimize revenue through effective room allocation and upselling. Work Location: 4 Roads, Salem. Perks and benefits Salary upto Rs.15000/-- + Incentive + Bonus

Handle reservations & sales calls Respond to emails promptly & professionally Ensure customer satisfaction Strong communication & MS Office skills Tele-sales & GDS experience preferred IGAT billings Prompt handling of Billing & Reporting Required Candidate profile Must be a Graduate Confident excellent interpersonal comms. skills Computer proficiency Handle customers/travel agents & provide solns Interested whatsapp @ 8700901362

Hiring for Graduate/Under Graduate for gurgaon location Travel process 24*7 shift Both Side cabs WHATSAPP cv to HR 79827 39499

We are seeking a proactive, customer-oriented, and experienced Hotel Manager to oversee daily hotel operations and manage bookings, ensuring an excellent guest experience while optimizing operational efficiency. The ideal candidate will have a strong understanding of booking systems, software tools, and office management processes, along with excellent communication and problem-solving skills. Key Responsibilities: Booking & Reservations Management: Oversee and manage guest bookings and reservations across multiple channels (OTAs, direct bookings, etc.). Coordinate with the front desk and sales team to optimize room availability and revenue. Maintain and improve the reservation process, ensuring accurate and timely confirmations. Operations Management: Supervise the overall operations of the hotel, ensuring efficient functioning of all departments (front desk, housekeeping, maintenance, food & beverage, etc.). Monitor and ensure guest satisfaction throughout their stay, addressing any issues or complaints promptly. Implement operational standards and improve hotel policies to meet the highest standards of guest service. Staff Management: Lead, train, and manage hotel staff, ensuring they perform to company standards and provide exceptional customer service. Organize and manage employee schedules, delegating tasks as needed. Financial Oversight: Collaborate with the finance department to monitor hotel revenue, expenses, and budgeting. Analyse performance data (e.g., occupancy rates, revenue per available room, etc.) to drive improvements. Software and Systems Knowledge: Utilize hotel management software (PMS, booking systems, etc.) to track bookings, guest preferences, and billing. Proficient in Microsoft Office (Word, Excel, PowerPoint) to create reports, presentations, and manage spreadsheets for operational efficiency. Guest Relations: Ensure that all guest concerns and feedback are handled effectively and in a timely manner. Foster a positive and welcoming environment for all hotel guests, anticipating their needs and providing personalized services. Marketing & Development: Collaborate with the marketing team to create promotional offers and packages to increase bookings. Help in the development of strategies to grow hotel business and expand the guest base.