916 Reservation Jobs - Page 2

Responsible for the equipments operation and maintenance (Fault Identification & Isolation, configuration, alarm and performance) or network components to drive network efficiency and availability. Ensure efficient and effective technical support to maintain optical transport network. Engineer would be maintaining the optical transport Network of Tata Communications Working in day shift supporting 24*7 L1 desk. Responsible for controlling network faults, following up for Root Cause Analysis of Faults, Co-ordinating for Permanent Corrective Actions with various stake holders and implementation Hands on experience in handling Service level troubleshooting on SDH, Ethernet,DWDM OTN-ASON network. Maintain quality standards to achieve optimal levels of operation and KPI targets. Tracks and monitor network health KPIs to ensure optimal network performance. As a member of Service Assurance resolution of faults and proactively mitigating network issues would be the prime focus. Responsible for maintaining smooth operations of optical transport network. He/She would also be responsible for identifying various faults in Optical transport network which consists of multiple OEM vendor product installed in PAN INDIA network. He/She should interlock and work towards early resolution. Engineer would be working with the multiple OEM Tier3 support teams for transmission technologies and is expected to identify root causes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance. People Management and Good Skills of Verbal and written communications

About The Role Executive support Analyst Management Level :CL11 - Analyst Location:Bangalore/ Noida Must have skills:calendar management, travel arrangements Good to have skills:Excel Job Summary : Executive Assistant provides professional organizational and administrative support to various executives in a virtual environment and independently completes a variety of assigned tasks to meet goals under general supervision and/or established guidelines, working in a team environment. Roles and Responsibilities Assisting executives in the use of company self-enabling tools including travel, reservations, and conference calls Assisting with miscellaneous administrative tasks Arranging conference calls, video conferences or data conferences Arranging or coordinating travel arrangements and assisting with itineraries and visa/passport procedures Proactive calendar management. Assisting with calendaring/scheduling of appointments Coordinating work with internal and external third-party suppliers at the request of the executive or supervisor Professional & Technical Skills: Fluent in English, both verbal and written Administrative experience is an advantage Good PC skills (internet, Outlook), ability to use various virtual communication tools (Teams) Critical and analytical thinking Creative and proactive problem solving Professional communication (written and verbal) and interpersonal skills Excellent customer service skills Strong organizational, multi-tasking, and time-management skills Stress resistance Flexibility Additional Information:NA About Our Company | Accenture Qualification Experience: Minimum 2+ year(s) of experience is required Educational Qualification: B.Tech/BE, BCA, Any Bachelors degree

Need Customer Service / Travel Consultant Skills - GDS , Amadeus , Travelport , Sabre , Must have Excellent Coms Skills Should have min 3 + Years of Relevant Experience Salary upto 55k Night shift Location - Faridabad Call - 9310802205 Hr Shabana

GDS_Travel_Consultant (Sabre/Amadeus/Travelport Expert) USA_Ticketing_Agent Faridabad 6.30PM to 3.30 AM Salary upto 55,000/- Experience minimum 3 years as GDS expert/USA Ticketing Share cv via whatsapp at 8174083320 | Shubh

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Manage PNRs, fare calculations, and ensure compliance with airline policies. Process airline reservations, ticketing, reissues, exchanges, and refunds accurately using GDS platforms call 7840005099 Required Candidate profile 2 yrs of hands-on experience in airline reservations, ticketing, and refunds/exchanges.

What will you be doing As the Front Desk Manager , you will be responsible for the strategic management of the Front Office department, ensuring all operations are in line with Hilton brand standards, policies, and procedures. Your key responsibilities will include: Guest Registration : Manage the guest registration process, including inputting and retrieving information, confirming guest details such as number of guests and room rates, and ensuring the correct room selection. Promotions & Programs : Promote Hilton marketing programs, including Hilton Honors, ensuring that guests are informed about special programs and benefits. Billing and Payments : Ensure accurate billing, process guest payments, and handle any issues related to charges or payments, including foreign currency exchange. Guest Interaction : Greet guests with a friendly welcome, listen to their requests, respond appropriately, and provide accurate information on hotel services and amenities. Complaint Resolution : Handle guest complaints promptly and efficiently, escalating to the Duty Manager or Guest Relations Manager when necessary, and following up to ensure satisfaction. Team Collaboration : Actively contribute to a cooperative, helpful, and kind work environment, participating in training sessions and sharing ideas to improve customer service. Executive Floor & VIP Services : Manage VIP guest arrangements, including room preferences, amenity setups, and the VIP gift amenity menu. Operational Communication : Work closely with various departments (Housekeeping, Food & Beverage, Engineering, IT) to ensure smooth operations and guest satisfaction. Front Desk Systems & Policies : Ensure efficient use of hotel front desk systems (e.g., Fidelio), maintaining rate integrity, following cash handling procedures, and adhering to all health and safety protocols. Sales Opportunities : Maximize revenue through sales opportunities, maintaining ethical standards while offering value for money to guests. Security & Emergency Protocols : Adhere to hotel security, emergency policies, and safety procedures. What are we looking for A Front Desk Manager serving Hilton brands should demonstrate the following skills and behaviors: Positive Attitude : Maintain a welcoming and positive demeanor toward guests and team members. Customer Service Focus : Commitment to delivering outstanding customer service and addressing guests needs effectively. Teamwork & Communication : Ability to work cooperatively within a team and communicate effectively across departments. Problem-Solving Skills : Ability to handle complaints and resolve issues promptly while maintaining a calm and professional demeanor. Attention to Detail : Ensure accuracy in all aspects of guest service, from registrations to billing and room assignments. Operational Efficiency : Knowledge of front desk operations, financial systems, and compliance with Hilton's brand standards. Key Attributes : Previous experience in front desk management or hospitality is preferred. Strong leadership and organizational skills. Ability to stay calm under pressure and in emergency situations. Knowledge of hotel systems (e.g., Fidelio, OnQ). Flexibility and adaptability in a fast-paced environment. This role is ideal for someone who thrives in a dynamic, customer-focused environment and is committed to providing excellent service while adhering to Hilton's brand standards.

The Assistant Front Desk Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre. What will I be doing As the Assistant Front Desk Manager, you will be responsible for performing the following tasks to the highest standards: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guests needs, code electronic keys, confirms the room number and rates with a written confirmation. Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. Ensure rooms and services are correctly accounted for within guests statements, properly stating services provided by the hotel. Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller s checks and other forms of payment, converting foreign currency at current posted rates. Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. Take an active role in the team by being kind, cooperative, and helpful, never forgetting the person behind the guest. Actively take part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Take on an active role in the Executive Floor team, ensuring effective communication and work as a team in order to reach goals and targets. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate. Follow-up with all guests to ensure satisfaction with problem resolution. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Ensure that VIP guests are treated personally and recognized as an individual. Assist the Guest Service Manager by blocking rooms according to guests preferences. Coordinate with Amenity Butlers to arrange in-room amenity set-ups according to VIP level and for special occasions e.g. Birthdays and Honeymoon. Facilitate the operation of the VIP gift amenity menu, by offering it to guests, and ensuring that VIPs receive their chosen amenity items. Liaise with Sales, Reservations and the Business Development team to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Ensure a prompt and efficient departure by settling guest s accounts as per billing and reservation instructions, ensuring that all guests folios are correct. Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and information can be clearly understood by other team members. Apply Hilton s brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Effectively communicate, coordinate and cooperate with Housekeeping, FB, Engineering and IT. Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective actions have been taken. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. Check registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is acted upon. Ensure that the Front Desk stock is managed and not wasted, maintaining costs where possible. Keep up to date and aware of competitors activities in order to be informed. Adhere to the hotel s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health Safety, Emergency Management, Disaster manuals, Fire procedures and regulations. Be a part of the Fire team when and where directed. Adhere strictly to standard cash handling procedures, be sure to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guest s folios to ensure accuracy of charges. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhering to Hilton s brand standards. Attempt to communicate with guests in guests native language, if applicable. Remain calm and alert, especially during emergency and heavy hotel activity, resolving complications such as location changes or credit issues. Adhere to the hotel s security and emergency policies and procedures. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for An Assistant Front Desk Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist in the day-to-day operations of the Reservations Department Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue Produce quotations and written confirmation to all clients Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork Assist in the recruiting, managing, training and developing of the Reservation team What are we looking for A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

A Front Office Associate assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. What will I be doing As Front Office Associate, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist the Front Office Manager with daily Front Office operations Provide prompt service and actively seek opportunities to drive Guest satisfaction Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments Manage, resolve or escalate any and all Guest complaints quickly Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events Advise team of any special events or VIP Guests in the hotel for events or for general accommodations Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule Attend all Front Office meetings Act in accordance with fire, health and safety regulations and follow the correct procedures when required Serve your role and Team in an environmentally-conscience manner What are we looking for Front Office Associate serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous customer service experience within the hotel/leisure/retail sector Excellent interpersonal and communication skills Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: High level of IT proficiency

The Reservations Coordinator is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. What will I be doing As the Reservations Coordinator, you will be responsible for performing the following tasks to the highest standards: Complete Hilton University courses and pass the tests. Familiar with hotel product knowledge and activities. Maximize room sales and revenue for the hotel, prioritizing up-selling. Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct. Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. Always maintain a sales attitude, not losing any sales opportunity in the hotel. Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries. Make sure all commissions are correct and followed-up on promptly. Make sure all reject business is filed with the reasons. Ensure that all correspondence has been filed accordingly, with correct and updated information. Comply to the hotel credit policy and make sure all forecast revenues are met. Comply with set rooms supply and price control. Maintain and update guests information and sales data by reservation procedures. Maintain high level guest service standards. Ensure all information input is correct. Keep close attention to team members requirements, including attention to every team member s workload and duties, to fulfil operation needs. Maintain clean and tidy work areas at all times. Comply with all company policies relating to reservations. Comply with all systems and procedures as laid down by the hotel. Prioritize the quality of reservations. Strictly follow brand standards. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for A Reservation Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

A Front Office Associate assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. What will I be doing As Front Office Associate, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist the Front Office Manager with daily Front Office operations Provide prompt service and actively seek opportunities to drive Guest satisfaction Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments Manage, resolve or escalate any and all Guest complaints quickly Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events Advise team of any special events or VIP Guests in the hotel for events or for general accommodations Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule Attend all Front Office meetings Act in accordance with fire, health and safety regulations and follow the correct procedures when required Serve your role and Team in an environmentally-conscience manner What are we looking for Front Office Associate serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous customer service experience within the hotel/leisure/retail sector Excellent interpersonal and communication skills Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: High level of IT proficiency

A Front Office Associate assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. What will I be doing As Front Office Associate, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist the Front Office Manager with daily Front Office operations Provide prompt service and actively seek opportunities to drive Guest satisfaction Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments Manage, resolve or escalate any and all Guest complaints quickly Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events Advise team of any special events or VIP Guests in the hotel for events or for general accommodations Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule Attend all Front Office meetings Act in accordance with fire, health and safety regulations and follow the correct procedures when required Serve your role and Team in an environmentally-conscience manner What are we looking for Front Office Associate serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous customer service experience within the hotel/leisure/retail sector Excellent interpersonal and communication skills Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: High level of IT proficiency

A Front Office Associate assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. What will I be doing As Front Office Associate, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist the Front Office Manager with daily Front Office operations Provide prompt service and actively seek opportunities to drive Guest satisfaction Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments Manage, resolve or escalate any and all Guest complaints quickly Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events Advise team of any special events or VIP Guests in the hotel for events or for general accommodations Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule Attend all Front Office meetings Act in accordance with fire, health and safety regulations and follow the correct procedures when required Serve your role and Team in an environmentally-conscience manner What are we looking for Front Office Associate serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous customer service experience within the hotel/leisure/retail sector Excellent interpersonal and communication skills Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: High level of IT proficiency

What will you be doing As the Front Desk Manager , you will be responsible for the strategic management of the Front Office department, ensuring all operations are in line with Hilton brand standards, policies, and procedures. Your key responsibilities will include: Guest Registration : Manage the guest registration process, including inputting and retrieving information, confirming guest details such as number of guests and room rates, and ensuring the correct room selection. Promotions & Programs : Promote Hilton marketing programs, including Hilton Honors, ensuring that guests are informed about special programs and benefits. Billing and Payments : Ensure accurate billing, process guest payments, and handle any issues related to charges or payments, including foreign currency exchange. Guest Interaction : Greet guests with a friendly welcome, listen to their requests, respond appropriately, and provide accurate information on hotel services and amenities. Complaint Resolution : Handle guest complaints promptly and efficiently, escalating to the Duty Manager or Guest Relations Manager when necessary, and following up to ensure satisfaction. Team Collaboration : Actively contribute to a cooperative, helpful, and kind work environment, participating in training sessions and sharing ideas to improve customer service. Executive Floor & VIP Services : Manage VIP guest arrangements, including room preferences, amenity setups, and the VIP gift amenity menu. Operational Communication : Work closely with various departments (Housekeeping, Food & Beverage, Engineering, IT) to ensure smooth operations and guest satisfaction. Front Desk Systems & Policies : Ensure efficient use of hotel front desk systems (e.g., Fidelio), maintaining rate integrity, following cash handling procedures, and adhering to all health and safety protocols. Sales Opportunities : Maximize revenue through sales opportunities, maintaining ethical standards while offering value for money to guests. Security & Emergency Protocols : Adhere to hotel security, emergency policies, and safety procedures. What are we looking for A Front Desk Manager serving Hilton brands should demonstrate the following skills and behaviors: Positive Attitude : Maintain a welcoming and positive demeanor toward guests and team members. Customer Service Focus : Commitment to delivering outstanding customer service and addressing guests needs effectively. Teamwork & Communication : Ability to work cooperatively within a team and communicate effectively across departments. Problem-Solving Skills : Ability to handle complaints and resolve issues promptly while maintaining a calm and professional demeanor. Attention to Detail : Ensure accuracy in all aspects of guest service, from registrations to billing and room assignments. Operational Efficiency : Knowledge of front desk operations, financial systems, and compliance with Hilton's brand standards. Key Attributes : Previous experience in front desk management or hospitality is preferred. Strong leadership and organizational skills. Ability to stay calm under pressure and in emergency situations. Knowledge of hotel systems (e.g., Fidelio, OnQ). Flexibility and adaptability in a fast-paced environment. This role is ideal for someone who thrives in a dynamic, customer-focused environment and is committed to providing excellent service while adhering to Hilton's brand standards.

As Front Office Apprentice, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Ensure accurate and efficient running of reception including check in/out procedures Respond to Guest queries in a timely and efficient manner Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments Demonstrate a high level of customer service at all times Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Answer switchboard calls, as required Ensure all Guest deliveries and messages are received effectively and efficiently Act in accordance with fire, health and safety regulations and follow the correct procedures when required Act in accordance with policies and procedures when working with front of house equipment and property management systems Attend appropriate training courses, when required Follow and adhere to company brand standards Assist other departments wherever necessary and maintain good working relationships with Team Members Work with your Manager to identify a specific project to complete during your internship placement What are we looking for Front Office Apprentice serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling

Reservation Executive The Reservation Executive is responsible for the accurate recording and processing of reservations as well as maximizing room sales through proactive selling and upselling techniques. What will I be doing As the Reservation Executive, you will be responsible for performing the following tasks to the highest standards: Training & Development : Complete Hilton University courses and pass all tests to stay up-to-date with industry standards. Hotel Product Knowledge : Be knowledgeable about the hotel's products, services, and activities. Sales Maximization : Maximize room sales and revenue through proactive up-selling and sales techniques. Reservation Processing : Review and process all new reservations, ensuring changes, cancellations, and relevant details are communicated accurately to the appropriate departments. Guest Arrival Review : Verify guest information, requirements, and pricing details for 3-5 daily arrivals to ensure accuracy. Secretarial Support : Perform administrative duties, such as preparing correspondence, maintaining files, and handling faxes and emails. Sales Mindset : Maintain a sales-driven attitude, ensuring no sales opportunities are missed within the hotel. Team Development : Work with the Reservations and Group Tour teams to maximize revenue on all inquiries. Commission Tracking : Ensure commissions are correct and promptly followed up on. Reject Business Documentation : File reasons for any rejected business to maintain accurate records. File Management : Ensure all correspondence is filed correctly with up-to-date information. Revenue Compliance : Adhere to the hotel's credit policy and ensure all forecasted revenues are met. Room Supply & Pricing Control : Follow established room supply and price control procedures. Guest Information Maintenance : Maintain and update guest information and sales data according to reservation procedures. Guest Service : Maintain high standards of guest service at all times. Data Accuracy : Ensure that all information inputted is correct and meets standards. Team Coordination : Pay close attention to team members workloads and duties to meet operational needs effectively. Work Area Maintenance : Keep work areas clean and organized. Policy Adherence : Comply with all company policies related to reservations and ensure adherence to systems and procedures. Reservation Quality : Prioritize quality reservations and strictly follow brand standards. Team Member Rules : Ensure all team members understand and adhere to the hotel's team member rules and regulations. Additional Responsibilities : Perform any other reasonable duties and responsibilities as assigned. What are we looking for A Reservation Executive serving Hilton Brands is always working on behalf of our guests and collaborating effectively with other team members. To be successful in this role, candidates should be detail-oriented, service-focused, and proactive in their sales approach.

What will I be doing As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handle emergencies, and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. Listen to and understand requests, issues, and situations from both guests and team members. Regular attendance in conformance with the standards established by Hilton from time to time. Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. Support and motivate front desk team members by leading by example and employing competent and consistent management practices. Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law, and HR guidelines. Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. Follows up with all guests to ensure satisfaction with problem resolutions. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Liaise with Sales, Reservations, and the Business Development teams to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Allocate room in accordance to the guests reservations, preferences, and remarks, maintaining a systemized and sales-focused approach to room inventory management. Ensure that guests profiles and information are input into the Police Report system in a timely and accurate way. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP, and other properties in China. Up to date with information on facilities, attractions, places of interest, sights, and activities in and around the hotel. Ensure communication, coordination, and cooperation between the front desk and other operating departments, specifically Housekeeping, FB, and Accounts. Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way. Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy, and organized way. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Conduct daily briefings, shift handovers, attend meetings, and effectively communicate information to team members. Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager's checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. Check registration cards, meetings and functions information, billing instructions, financial records, and reservation backups to ensure that all information received is acted upon. Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. Keep up to date and aware of competitor activities in order to be proactive and create market advantage. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health Safety, Emergency Management, the Disaster manual, Fire procedures, and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO, and third-party payments for rooms, meetings, FB, and any other charges that may be incurred by guests. Maintain safety deposit boxes, ensuring that guests valuables are safe and secure at all times. Follow up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests folios to ensure accuracy of charges. Manage costs effectively by minimizing and controlling expenses. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. Handle guest relocations as required. Familiar with and master the Front Desk system. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What will I be doing: As the Front Desk Manager , you will be responsible for performing the following tasks to the highest standards: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guests needs, code electronic keys, confirm the room number and rates with a written confirmation. Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc. Ensure rooms and services are correctly accounted for within guests statements, properly stating services provided by the hotel. Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveler's checks, and other forms of payment, converting foreign currency at current posted rates. Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such as outlet hours, special VIP programs, events, etc. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. Take an active role in the team by being kind, cooperative, and helpful, never forgetting the person behind the guest. Actively take part in training where and when required, attending formal training sessions and on-the-job training to ensure standards and develop skills and abilities. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Take on an active role in the Executive Floor team, ensuring effective communication and work as a team in order to reach goals and targets. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate. Follow-up with all guests to ensure satisfaction with problem resolution. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Ensure that VIP guests are treated personally and recognized as an individual. Assist the Guest Service Manager by blocking rooms according to guests preferences. Coordinate with Amenity Butlers to arrange in-room amenity set-ups according to VIP level and for special occasions (e.g., Birthdays and Honeymoon). Facilitate the operation of the VIP gift amenity menu, by offering it to guests, and ensuring that VIPs receive their chosen amenity items. Liaise with Sales, Reservations, and the Business Development team to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Ensure a prompt and efficient departure by settling guests accounts as per billing and reservation instructions, ensuring that all guests folios are correct. Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and information can be clearly understood by other team members. Apply Hilton's brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP, and other properties in China. Up to date with information on facilities, attractions, places of interest, sights, and activities in and around the hotel. Effectively communicate, coordinate, and cooperate with Housekeeping, FB, Engineering, and IT. Report problems with hotel systems, hardware, or facilities to the appropriate parties and follow-up to ensure that corrective actions have been taken. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Attend daily briefings, shift handovers, meetings, and read the logbook on a daily basis. Check registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is acted upon. Ensure that the Front Desk stock is managed and not wasted, maintaining costs where possible. Keep up to date and aware of competitors activities in order to be informed. Adhere to the hotel's selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value-for-money rates to guests. Comply with Health Safety, Emergency Management, Disaster manuals, Fire procedures, and regulations. Be a part of the Fire team when and where directed. Adhere strictly to standard cash handling procedures, be sure to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers, and all other forms of payment correctly. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests folios to ensure accuracy of charges. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhering to Hilton's brand standards. Attempt to communicate with guests in guests native language, if applicable. Remain calm and alert, especially during emergency and heavy hotel activity, resolving complications such as location changes or credit issues. Adhere to the hotel's security and emergency policies and procedures. Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations. Familiar with and understand the front desk system, assisting staff to solve problems in the system. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for A Front Desk Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow Hilton's standards.

Walk-in Interviews Exciting Career Opportunities at Delhi Airport! We are hiring for the following positions: Ground Staff Customer Service Executives Ticketing & Reservation Staff Airport Duty-Free Sales Retail Store Staff (Airport) Telephonic Round Call us at: +91-9240234023 (100 Hotlines Available) Job Location : Delhi Airport Minimum Qualification : 12th Pass Age Requirement : 18–25 years ONLY (Please do not apply if you do not meet the age criteria) Walk-in Interview Details Timing : 10:00 AM – 5:00 PM Please bring your updated resume and passport-sized photographs Visit Any of Our Offices: Head Office – New Delhi CITA, Corporate Tower – 2nd Floor, Dwarka Mor Metro Station (Opp. Metro Pillar No. 766), Landmark: Above Yes Bank Nearest Metro Station : Dwarka Mor City : New Delhi – 110059 Branch Office – Panipat, Haryana 2nd Floor, SCF 36, 12, Above Domino’s Pizza, Huda Sector 11, Panipat – 132103 Start your career in the aviation and airport retail industry with CITA! Walk in today – Limited positions available!

As a candidate for this role, you will be responsible for various tasks related to the job requirements. You will be expected to possess the necessary qualifications and skills to excel in this position. The role falls under a specific category and gender specification may be mentioned as per the job requirements. To be considered for this position, you should hold a certain level of qualification that aligns with the job expectations. The position type may vary, and the job type could be full-time, part-time, contract-based, etc. The annual salary range will be disclosed based on your experience and skills. The required skills for this role will include but may not be limited to certain technical abilities, soft skills, and any other specific requirements mentioned. You should be capable of performing the tasks associated with this position effectively. In this role, you will be expected to carry out the duties and responsibilities diligently. Additional information regarding the job role, company policies, or any other relevant details will be provided as necessary. It is important to thoroughly understand the job description and requirements before applying for this position.,

Intercontinental Hotels Group India Private Limited is looking for Analyst Global Accounting and Analytics to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

Tusk Travel Pvt. Ltd. is looking for a tour consultant for the domestic sales process . We are seeking candidates with 3 to 5 years of experience from a domestic travel sales background. Locations: Laxmi Nagar, East Delhi. Job Role : Must be target-oriented and capable of converting sales leads. Candidates will be responsible for producing tour itineraries and holiday packages, working out pricing, and dealing with clients. Candidates have good knowledge of popular domestic destinations like Ladakh, Kashmir, North East, Kerala, Himachal Pradesh, Uttarakhand, etc. Candidates will interact with clients for domestic tours , take note of their details, create an itinerary, and customize the tour as per their needs. Maintains goodwill by being courteous, friendly, and helpful to guests and suppliers/vendors. The objective is to keep clients happy and loyal for a long time. To

Required Candidates with UK Holidays Packages Sales Must Have Knowledge of Long Haul and Short Haul Destinations Salary upto 50k + Incentives Min 1 Year Exp 5 days working Location : Hyderabad Share Cvs at 8750561252 Required Candidate profile Promote and sell customized UK holiday packages to potential clients. Handle inbound/outbound sales inquiries and convert leads into bookings.

Responsibilities: * Manage reservations via phone/email * Ensure accurate room availability updates * Process payments & send confirmation emails * Collaborate with front desk on guest requests