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1.0 - 6.0 years
2 - 7 Lacs
Noida, Dehradun, New Delhi
Work from Office
Heya Folks, Email CV hiringtalent2424@gmail.com Bulk requirement for experienced travel sales consultant Min. 1 year travel sales experience must Location- Dehradun /Noida/ Delhi/Gurgaon Salary upto-65k + Lucrative Incentives Required Candidate profile We value your references !!!
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
1.0 - 6.0 years
3 - 8 Lacs
Chandigarh, Jaipur, Bengaluru
Work from Office
Travel Consultant B2C in Traveling Industry Bangalore, Chandigarh Prior experience as a travel consultant, travel agent, or similar role with an exceptional customer service record.B2C In-depth knowledge of travel destinations, accommodations, and activities.
Posted 1 month ago
0.0 - 3.0 years
1 - 3 Lacs
Ajmer
Work from Office
Role & responsibilities Backoffice Operations, I.e. Ticketing, Holidays Tours Dept., Hotel Booking, Accounting, Voice Process, Nonvoice Process, Graphic Designer, Content Writer, Photoshop, Tally Preferred candidate profile For Ajmer Location, Graduate and Under Graduate both are preffered with Good Communication Skills, Perks and Benefits Perks and benefits Depends on Skills and as per Comapany Standard. To Apply: Call- Shaifali Sharma( 7728890327 )
Posted 1 month ago
7.0 - 12.0 years
35 - 50 Lacs
Hyderabad
Work from Office
Job Summary We are seeking an experienced and dynamic Sales Training Manager to lead the training agenda and enhance the overall performance of the sales field force. " Roles & Responsibilities Conduct training needs identification (TNI) exercises by engaging with stakeholders to identify specific training requirements for different teams within the Field organization. Develop and customize training programs tailored to the needs of Managers, guiding team members in creating learning modules for their respective workgroups at the frontline level. Manage the content development and online administration of eLearning and mobile learning platforms across all levels of the field force. Deliver managerial programs aimed at Area Manager/Regional Manager (AM/RM) level employees and evaluate program effectiveness based on established metrics. Cultivate strong and collaborative relationships with stakeholders, forging strategic alliances to advance the priorities of the Training team. Foster a cohesive work environment, communicate clear performance expectations, identify and support individual talent, and promote continuous learning and professional development among team members. " Qualification Educational Qualification Any graduate/Science (Pharmacy preferred); MBA desirable. Minimum Experience Required 5-10 years experience as a trainer. Skills & Attributes Technical Skills In-depth understanding of the pharma selling scenario with a focus on how a Pharma Sales Representative/Sales Business Officer/Area Sales Manager works. Experience in Pharma Sales. Basic Science knowledge and orientation. Understanding of contemporary training methodology, pedagogy, systems, and practices. Behavioural Skills Effective verbal and written communication. Understanding and connecting with team members on a personal level. Flexibility and openness to new ideas. Ability to inspire and motivate the sales team. Providing constructive feedback and coaching. " Additional Information About the Department: Global Generics India Global Generics India business journey began in 1986. In the last three decades, we have grown as a trusted name in the healthcare industry and rank as one of the top 10 Pharma Companies in the Indian Pharma Market (IPM) as per IQVIA MAT (November 2022). Our commitment to Lead Ahead has helped us move ranks from 16th position to 10th position (IPM) in the last four years. We are a fast-growing organization with double-digit growth and significant market share in domestic markets. Currently, we rank among the top 5 in oncology, anti-allergy, and gastrointestinal diseases and the top 10 in a few other therapy areas. Our focus is on leveraging our digital capabilities, collaborations, innovations, and inorganic opportunities to become the top 5 companies in the Indian Pharma Market. " Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. " Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/. "
Posted 1 month ago
7.0 - 12.0 years
9 - 14 Lacs
Bengaluru
Work from Office
The Opportunity This career opportunity is within our Banking & Financial Services (BFS) Consulting business unit. They focus on providing solutions that help clients re-imagine and transform their businesses. With our deep industry expertise, business process understanding and technology prowess complemented with a set of accelerators and frameworks, we help clients respond rapidly to the dynamic business environment today and also helping our clients to thrive in todays digital world. Responsibilities Growth: Work with the leadership team to help define a sound business growth strategy for BFS. Ensure the consulting business opens new business opportunities and expands Wipros client positioning across India. Solutions: Identifying & defining differentiated services and solutions for various process areas within BFS space Practice Management: Manage the team of consulting professionals based in India, including their goals & objectives, mentoring, career planning etc. Partnerships: Define and establish products & fintechs partnerships closely working with alliance team to nurture the partnership and also with the internal stake holders within Wipro Branding: Leverage the above to help create a strong Wipro Market Positioning for - increasing Wipros mindshare in the BFS ecosystem The India BFS Consulting Leader will also be our senior point of contact during global customer CxO's visits to India, you will ensure a signature client experience for all our global customers (the role will focus on Europe Market) Who we are looking for: Develop Business, Sell & Deliver Big picture orientation, conceiving effective strategies to drive growth. Entrepreneurial drive with a can-do attitude and pragmatic approach Outstanding leadership, communication, relationship building and networking skills on the client side, ecosystem partners and internal organization. Influential internal change agent with gravitas and business building mindset Successful in generating consulting business from new and existing accounts and have the capability to drive and lead customer relationships into multimillion-dollar engagements. Proven track record of winning transformational and strategic consulting sales, and strong focus on account planning, business development strategies, participating in large integrated deals, governance, delivery and operational management. Delivery and program expertise with experience in handling multi shore consulting projects with distributed teams delivering sustainable customer value. Know-how to comprehend complex scenarios, propose effective implementation plans & solutions in tackling challenges. Driving Transformation Ability to probe customers, engage in conversations to uncover the underlying problems and shape the challenges into structured problem statements. Significant transformation proposition definition and engagement shaping using core and disruptive technologies to solve business problems for tangible business benefits at large enterprise clients. Be a champion and passionate advocate for Transformation to reposition Wipro as a strategic partner to accelerate and sustain customer value. The individual must be an ambassador for Digital Adoption and the Digital Transformation for the industry. Ability to drive and lead the strategic execution, manage change, build relationships with clients, partners, motivate teams and achieve results. Have a good understanding of IT and digital technology, including its application across the banking and financial services industry in particular; o Banking - Payments, Retail Banking, Channels and Lending o Securities & Capital Markets - Trading, Asset Management, Back Office and Wealth Management Talent Management Creative, collaborative, and motivating consulting leader who can focus diverse teams on common outcomes and goals. Nurturing, developing, mentoring of top talent into future consulting business leaders. Experienced in managing large practice teams as well as large programme teams. Strong desire to learn and shape your own and others career path. Execution of organisational people strategy with strong collaboration from HR and Recruitment leads. Proactively seeks opportunities to attract top diverse talent at all levels. Exemplary professional and corporate track record, delivering concise and effective communications with authority. Highly adaptable in dynamic environments and integrates effectively into a global matrix environment. Thought Leadership Ability to converse with industry leaders, analysts and formulate POV on trends. Proactively propose solutions, investment decisions along with published artifacts, industry speakerships, analyst interactions etc Internal content and offerings creator and contributor, writes publications, blogs and whitepapers. Utilises social media effectively using their digital presence. Strong domain knowledge and experience of developing and delivering strategic business and transformative initiatives with a significant focus on Digital.
Posted 1 month ago
2.0 - 7.0 years
5 - 8 Lacs
Mumbai, Pune
Work from Office
Leading BPO in Kolkata ,Pune, Mumbai, Bangalore Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in
Posted 1 month ago
0.0 - 3.0 years
2 - 4 Lacs
Kolkata
Work from Office
An air ticketing executive manages passenger reservations and ticketing for flights, handling bookings, cancellations, and modifications, while also providing customer service and resolving issues related to ticketing.
Posted 1 month ago
5.0 - 7.0 years
2 - 4 Lacs
Ahmedabad
Work from Office
Duties and responsibilities Arrange complex international and domestic travel itineraries for executives and leadership teams across the APAC region, including flights, accommodations, ground transportation, and visa requirements Manage travel bookings through corporate travel platforms while ensuring compliance with clients & JLL corporate policies and budget parameters Serve as the primary liaison between travelers, travel agencies, hotels, and airlines to resolve issues and handle special requests Proactively monitor itineraries for potential disruptions and implement contingency plans when necessary Process and reconcile travel expense reports, ensuring accurate documentation and timely reimbursement Research, negotiate, and secure competitive rates with airlines, car rental companies, and hotels while identifying opportunities for cost optimization Prepare weekly or monthly reports as required in Excel and publish to management, including travel spending analytics Generate regular reports on travel spending and assist the Finance team with employee reimbursements for travel-related expenses Review and verify invoices and credit card transactions related to travel bookings for accounting and audit purposes Maintain up-to-date knowledge of travel regulations, visa requirements, airline rules, and company travel policies for various APAC countries Required Qualifications & Experience Bachelor's degree in Business Administration, Hospitality Management, or related field 5+ years of experience in corporate travel coordination or similar role Demonstrated experience managing travel arrangements for executives in a multinational environment Proficiency with travel booking systems and expense management software Strong understanding of international travel logistics and requirements across APAC countries Excellent communication skills, with fluency in English and preferably one additional Asian language Exceptional organizational ability with strong attention to detail Proven ability to work under pressure and manage multiple competing priorities Availability to respond to urgent travel needs outside standard business hours when necessary Person with less experience will be consider as the Travel Coordinator Preferred Skills Experience working in a global professional services or real estate organization Knowledge of JLL travel policies and procedures Additional language skills relevant to the APAC region Experience with travel risk management and duty of care protocols Understanding of corporate travel expense management and optimization Previous experience supporting C-suite executives or senior leadership Familiarity with sustainability initiatives related to corporate travel.
Posted 1 month ago
0.0 - 3.0 years
1 - 3 Lacs
Navi Mumbai
Work from Office
Responsibilities: * Manage reservations via phone calls * Resolve queries promptly * Maintain customer satisfaction through timely resolutions * Punch the reservation in the portal with accuracy * Meet operational targets consistently Provident fund Health insurance Gratuity
Posted 1 month ago
15.0 - 20.0 years
45 - 50 Lacs
Bengaluru
Work from Office
: Job Title Global Head of Offboarding, Director Location Bangalore, India About the organization Deutsche Banks Operations group provides support for all DBs businesses to enable them to deliver operational transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and operations centres in locations including Birmingham, Jacksonville, Bangalore, Jaipur, Pune, Dublin, Bucharest, Moscow, and Cary. We move over EUR 1.6 trillion across the Banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day. Our goal is to deliver world-class client service at exceptional value to internal partners and clients. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized, and that the client experience is positive. We are proud of the professionalism of our people, and the service they deliver. In return, we offer career development opportunities to foster skills and talent. We work across a wide range of product groups, including derivatives, securities, global finance and foreign exchange, cash and trade loans and trust and securities services as well as cross-product functions. Operations interface with Regulatory and Tax is a growing area of interest and helps Deutsche Bank to be always compliant. About Client Data Management (CDM) Client Data Management (CDM) is responsible for provision of operational support and management of Party (Client), to facilitate KYC and enable client business and trading relationships and associated downstream processes including Regulatory and Tax obligations. CDM is driving the Group Party Data Strategy across CIB, the key elements of this strategy are: - Providing a single, authorized source of Party (cRDS) to all areas across Corporate and Investment Bank, that contains accurate and complete Party & Instrument Data with full coverage - Distributing the common Party data elements/attributes across the organization to ensure a single identifier is used front-to-back and there is consistency, alignment and common usage of Party data attributes front-to-back - Identify and align common Parties, and their associated common attributes, across the Group (Corporate Bank, Investment Bank, Capital Release Unit and Private Bank) Role Description The primary responsibility of this role is to manage the teams across the various offboarding functions. Each of these functions involve high levels of engagement with other teams within KYC (Know Your Client) Operations, Business, Technology and other Operations teams to ensure offboarding of parties is completed. The role is responsible for defining the strategy for the function in-line with the broader Client Data Management vision, partnering with stakeholders across Operations and Technology to develop transformation and execution plans, own accountability for the outcomes committed and manage any deviations (ie. risks, issues and dependencies). From a RTB (Run-The-Bank) activities perspective, the role responsibility will include oversight of people with the teams, the management of process metrics (including meeting the targets / thresholds), capacity management and risks / controls to ensure that the processes are fit-for-purpose. The role also includes preparation and participation in governance forums including senior management. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Ownership of the strategy definition and execution across the functions and ensuring that committed targets and deliverables are met in a timely manner Ownership of daily / weekly / monthly metrics across functions and be responsible for any mitigating actions when targets are not met Responsible for managing the budgets and financial targets for the functions Provide thought leadership and leverage best practices (internal / external) to plan and deliver significant change and foster continuous improvement environment Identify opportunities to optimize capacity and increase operational efficiencies and reduce cost and risk for the bank Engage with Technology and Change Management teams on delivering the transformation agenda Ownership and resolution of external regulator observations (such as KPMG), Audit Findings, Self-Identified Issues and Risk / Control Actions Engage with senior management in various governance forums to present and report on the functional status and progress; prepare material suitable for senior audience Responsible for managing escalations from stakeholders and guiding the team to respond to queries Guide, supervise and motivate the team to achieve operational excellence Responsible for people management including career management, performance feedback and development plans Your skills and experience 15+ years experience managing large operational teams across geographies Good understanding of financial services industry with an understanding of the reference data domain (preferably) Strategic thought leadership Strong communication and inter-personal skills Highly organized, efficient and able to work without always being directed (self-motivated) Good understanding of risk and controls Highly proficient in MS Office Suite ( MS Word, Excel, PowerPoint) Able to display sound judgement and escalate issues appropriately How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Posted 1 month ago
6.0 - 11.0 years
35 - 40 Lacs
Pune
Work from Office
: In Scope of Position based Promotions (INTERNAL only) Job TitleAVP Global reporting LocationPune, India Role Description Finance It is crucial for the bank to understand how profitable each businesses activity is and Finance has a responsibility to understand precisely the resource commitment the bank makes to any given client or transaction e.g. cost, capital, funding, liquidity and risk. Finance is playing a central role in keeping the bank focused on simplification and financial resource management. With our diverse teams in 47 countries, we offer a broad portfolio of capabilities. Our key functions range from Group Finance, Treasury, Planning and Performance Management, and Investor Relations to enabling functions such as Finance Change and Administration. These teams make sure we cover all Finance specific aspects for our internal and external stakeholders such as shareholder, employees, clients and regulators. Together, it is the role of Finance to oversee all financial details for Deutsche Bank globally. Sound financial principles are at the core of everything we do. Thats why Finance is vital to the way we run our business. In a global marketplace thats constantly evolving, being adaptable, decisive and accurate is critical. About Global Reporting Global Reporting teams are responsible for a range of reporting, analysis and quality assurance activities in relation to critical / key, complex and technical risk and regulatory topics that affect DB. Risk and Regulatory Analytics are part of the Group Consolidation and Reporting team within Group Reporting / Group Finance and their key stakeholders include but are not limited to: Banking Regulators Group Consolidation and Reporting colleagues Investor Relations and Treasury Business Finance Credit and Market Risk Management What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Ensuring complete and accurate deliverable for Asset quality disclosures and key risk metrics for CLA, CLP and stage wise information. SME would be responsible for ensuring timely submission of IFRS disclosures, Regulatory submissions for FINREP and Pillar 3 disclosures including managing the stakeholder queries from regulator, Investor relations and internal Credit Risk Management teams and Enterprise Risk Management teams. Working knowledge on IFRS disclosures, FINREP & COREP reporting, Pillar3 and other key regulatory submissions. Comprehensive knowledge and understanding on balance sheet items, Asset quality topics like, Credit loss allowance (CLA), Provision for credit loss (CLP), Expected credit loss (ECL) etc and NPL Backstop Reserves. Analysing and responding to various adhoc queries from Regulators/Auditors, other stakeholders as mentioned above Analysis and interpretation of new regulatory requirements and collaboration with IT/Algos for their implementation Period on period movement analysis to be performed on exposures, CLAs and CLP including Forbearance information that are reported in disclosures both for IFRS and FINREP. Ensuring QA checks performed on factbook and analyst slides for asset quality submitted to Senior management on quarterly basis. Apprising senior stakeholders on movement drivers and key observations to obtain signoffs as part of governance process. Ensuring timely submission of all the Monthly, Quarterly and Year-end submissions and meeting the internal and external deadlines. Collaborate cross functionally to take on ad-hoc projects towards improving data quality and operational efficiencies. Regular and timely review of EBA Q&A related to asset quality topics and ensuring compliance to new guidelines and subsequent implementation of rule logics. Identify and assess potential risks in the Process including operational, financial strategic and compliance risks. Ensuring SOX and internal compliance on the overall process and maintain KOPs. Your skills and experience Working knowledge of Alteryx workflow, MS excel, MS Outlook, MS Office, Power excel, Macros, proficient in advance excel functions, etc. Ability to programme analytical tools, such as QlikView or Tableau, to produce reports and analysis Experience of working with the output of finance and risk systems, regulatory reporting, risk reporting, IFRS9 Driven and strong personality able to move forward both existing processes as well as the related projects in parallel to each other Strong Communication skills at all levels including ability to interact successfully with stakeholders outside R&RA Stakeholder management and Team managing experience for at least 2-3 years. Exhibit a control mind-setcross check, build validation and cross validations and think through the impact. Education/ Qualifications University degree with related majors (i.e. Financial Accounting & Auditing, Risk & Financial Management) Qualified Chartered Accountant, Certified Financial Risk Manager (FRM), Chartered Financial Analyst (CFA) or a similar qualification, OR Relevant background in quantitative subject areas (Statistics and Maths) would be preferred How well support you . . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Posted 1 month ago
2.0 - 7.0 years
7 - 11 Lacs
Mumbai, Bengaluru
Work from Office
: Job Title Client Service Senior Analyst, AS LocationBangalore, India Role Description Trade Finance Financial Institutions (TFFI) / Institutional Cash Management (ICM) assists Financial Institutions clients to facilitate their Trade Finance business and to optimize their treasury and commercial payments businesses. TFFI facilitates their Trade Finance needs by originating, arranging and facilitating Letters of Credit, Trade-related Guarantees and Documentary Collections destined into and out of Deutsche Banks global network of Trade Finance locations as well as providing Trade Financing in certain hubs. The TF product range consists of traditional trade products (such as LCs, guarantees, and collections), FI Financing, trade reimbursement services, structured short-term trade finance (e.g. Structured LCs) and electronic banking products. ICM improves their cash flow, while offering a wide range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services, and financial supply chain management. We are building up a TFFI Client Service function which includes the built up of a Service Excellence team for TFFI supporting the Client Service officers in their client facing function. Client Service Officers (CSO) cover clients out of our global locations with hubs in Frankfurt, London and New York. The function provides personalized and proactive service to financial institutions for their day-to-day trade finance and cash management business needs. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Reaction on client requests to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank Providing information and solutions to client enquiries around Business Guarantees and Letters of Credit. Including onboarding checks, balances, service bills, regulatory issues and other investigations as requested Client setup, training and maintenance for Trade and Cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met Accurate use of the Client Service tracking system cinq.net, to systematically analyze the clients ICT activities/inquiries including the preparation of respective reports for presentation to the clients Handling of the internal fee an billing scheme Your skills and experience Experience of Trade Finance and institutional client service in International Clearing and Payments Business preferable Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance Strong ability to work independently and under tight deadlines and support the CSOs in other locations on an as needed basis Business Language is English How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
1.0 - 2.0 years
3 - 4 Lacs
New Delhi, Gurugram
Work from Office
We are hiring for International Travel Customer Service Voice Process. grad or under grad with min 6 months of travel exp can apply. salary: upto 50k inhand. 5 days a week working. call or WhatsApp: HR Nainy: 9354475254 Perks and benefits both side cab
Posted 1 month ago
2.0 - 6.0 years
1 - 2 Lacs
Chandigarh
Work from Office
Responsibilities: * Manage travel itineraries from booking to execution * Provide exceptional customer service throughout journey * Book flights, hotels & tours using Amadeus/Galileo/GDS systems * WIlling to work flexible hours
Posted 1 month ago
1.0 - 2.0 years
3 - 4 Lacs
New Delhi, Gurugram
Work from Office
We are hiring for International Travel Customer Service Voice Process. grad or under grad with min 6 months of travel exp can apply. salary: upto 50k inhand. 5 days a week working. call or WhatsApp: HR Riya: 9220492616 Perks and benefits both side cab
Posted 1 month ago
1.0 - 3.0 years
2 - 3 Lacs
Kochi, Kozhikode
Work from Office
Alhind Tours & Travels Pvt. Ltd. is looking for Reservation Executive to join our dynamic team and embark on a rewarding career journey A Reservation Executive is responsible for managing customer reservations for a company's products or services They work to ensure that customers have a positive experience and that their reservations are handled efficiently and accurately Here is a detailed job description for a Reservation Executive:Job duties and responsibilities: Manage customer reservations for products or services Respond to customer inquiries and provide information about available options and pricing Process customer reservations and ensure accuracy of reservation details Provide updates to customers on the status of their reservations Handle customer complaints and resolve any issues that may arise during the reservation process Maintain accurate records of customer interactions and reservations Provide regular reports on reservation performance and customer insights Requirements: Strong interpersonal and communication skills Excellent attention to detail and accuracy Ability to understand and interpret customer needs Strong analytical and problem-solving skills Proficiency in Microsoft Office and reservation software
Posted 1 month ago
2.0 - 4.0 years
2 - 3 Lacs
Pune
Work from Office
Job Summary: We are seeking a knowledgeable and proactive Tour Executive to join our growing team. The ideal candidate will be responsible for planning, coordinating tour packages, managing client queries, and ensuring exceptional travel experiences. This role requires in-depth knowledge of global destinations, travel regulations, and a strong service orientation. Key Responsibilities: Design and curate customized tour packages packages for individuals, groups, and corporate clients. based on client requirements and budget. Coordinate with hotels, transport providers, and local tour operators to arrange all travel services. Respond promptly to customer inquiries and provide expert travel recommendations. Handle bookings, confirmations, invoicing, and documentations for travel. Ensure smooth execution of tours, address client concerns during travel, and resolve issues quickly. Maintain regular communication with clients before, during, and after travel to ensure satisfaction. Keep up to date with market trends, new destinations, and competitive tour offerings. Maintain accurate records and generate reports as required. Assist clients with travel documentation, including visa guidance and travel insurance. Respond to client inquiries, prepare quotations, itineraries, and handle end-to-end booking processes. Coordinate all travel arrangements such as flights, accommodation, sightseeing, and transfers. Stay informed about travel advisories, visa policies, and entry requirements. Maintain detailed records of client preferences, bookings, payments, and feedback. Qualifications: Minimum 24 years of experience in tour planning or operations. Degree in Travel & Tourism, Hospitality, or a related field preferred. Strong understanding of destinations, air routes, and travel logistics. Familiarity with visa processes, foreign exchange, and travel insurance. Excellent communication and client handling skills. Proficiency in MS Office applications. Ability to work independently, manage deadlines, and deliver quality service. Passion for travel and a commitment to delivering premium client experiences.
Posted 1 month ago
1.0 - 6.0 years
3 - 4 Lacs
Gurugram, Delhi / NCR
Work from Office
One of the world’s largest hotel booking platforms. Handle voice-based customer interactions related to hotel reservations, booking modifications, cancellations, refund queries, and travel assistance Salary up to 32k In hand Aarav @ 7827642775 Required Candidate profile Minimum 1 year of customer service experience (any industry) Excellent English communication skills 24*7 shifts Good problem-solving and interpersonal skills UG And above with relevant experience Perks and benefits Both side cab incentives IJP
Posted 1 month ago
1.0 - 2.0 years
2 - 2 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Process: Travel Process Associate Qualification: Graduate *Experience: 1 year in Travel experience Shift: Rotational shift from 9am-9pm any 9 hours shift Any 1 week off Salary: 29000 CTC Location - Malad mumbai DOJ : 30-Immediate
Posted 1 month ago
1.0 - 5.0 years
2 - 4 Lacs
Bengaluru
Work from Office
locationsBangalore - North time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0004960 ABOUT APEX Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning the full value chain of a fund; from information delivery and regulatory products to fund platforms and tax services. The globally distributed service model has rapidly expanded through a combination of organic growth and more recently bolstered by acquisition. Service is now delivered by over 3000 staff across 40 offices. The Apex Group administers circa $650bn in assets, including the investments of some of the largest funds and institutional investors in the world. POSITION : Associate, Loan Servicing DEPARTMENT Operations LOCATION: Pune, Bangalore SHIFT:- UK & US SHIFT Summary of Role The successful candidate will join a recently formed operation within Apex Fund Services to help build and grow out a new loan servicing business. They will work alongside the local Middle Office Manager, helping to onboard systems, define processes and build a global team to service a new product. This is a huge opportunity to join a department at ground level and make it successful. The Candidate The candidate will have a good working knowledge and experience working with CLOs, CDOs, Credit Funds and the different types of Loans. They will be driven and motivated to achieve excellence through hard work, good organisation skills, excellent communication and attention to detail. Main Responsibilities: Asset administrationResponsibilities include, but are not limited to performing and coordinating a variety of administrative duties and tasks including Asset setup Asset Maintenance and reconciliation Liaising with 3rd party brokers/custodians/agents Processing agent notices Processing corporate actions Entering and settling trades as required Preparing and assisting with various reports required by internal teams Other duties assigned by Management Cash/Position ReconciliationResponsibilities include, but are not limited to performing and coordinating a variety of reconciliation duties and tasks including Preparing daily reconciliation of cash transactions Preparing daily reconciliation of Apex/Client positions Ensuring aged breaks ( over 7 days ) are addressed and escalated Processing and reconciling data in various systems Actively researching discrepancies with various agents and internal teams Preparing and ensuring all Reporting is issued within the required timeframes Preparing and assisting with various reports required by internal teams Other duties assigned by Management Support Middle Office Manager: Providing support for assigning duties and work delegation Roll out training and development plans to direct reports and new joiners. Qualifications, Skills and Experience: Degree in Accounting/Finance, or a relevant qualification Candidate should have 3+ years experience working in loan administration operations Extensive knowledge of CLOs/CDOs/Credit Funds Understanding or knowledge of various security types Private Debt, Syndicated Loans, Bonds, Equities, Futures, CDS, CDS Indices, Forwards, ABS, MBS, TRS, etc. Understanding of trade lifecycle Knowledge and experience with settlements including DTCC & Euroclear Knowledge and understanding of securities and other financial instruments Computer proficiency with advanced knowledge of Microsoft Office Suite, familiarity with Solvas (CDO-Suite) preferred Must experience into Solvas tool. Role-Specific Competencies/ Skills: Strong communication and analytical skills Strong organisational skills Accurate and acute attention to detail Adaptability - able to change tasks quickly as business needs dictate Uses discretion when dealing with sensitive and confidential information Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience Proven ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly Self-motivated Punctuality Corporate Competencies: Initiative Responsiveness/Sense of urgency Accountability Integrity We are an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.Find out more about us by visiting our website at .
Posted 1 month ago
5.0 - 9.0 years
2 - 5 Lacs
Pune
Work from Office
locationsPune - East time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0007159 Transfer Agency FATCA- CRS TEAM Role Title- Senior Associate To provide consistently a high level of operational tax support to the firm and its clients in administering jurisdictional tax laws of the countries within which Apex operates. You will be responsible for processing and recording of all Common Reporting Standard (CRS) and FATCA Tax documentation. You will help assess the client data and documents to identify the potentially reportable clients across jurisdictions and will liaise with clients or relationship managers to update the reportable details from time to time, before submitting the final reports to the regulatory portals. Key duties and responsibilities Act as a tax / information reporting specialist to execute the FATCA, CRS advisory systems Execute the tax information reporting processes to products issued by business Migration of work into our centralized hub Develop "Go To" processes and implement appropriate procedures to ensure compliance with Information Reporting & FATCA requirements Be change agent and assist changing the processes or developing the new ones Participate in Robotic Process Automation initiatives IRS Tax form for FATCA and CRS self certification validation covering FATCA CRS reporting. Identify and participate in process reengineering & redesign to achieve better controls, compliance and efficiency Support audits with IRS and Internal Audit, special audits Support Technology projects from a technical tax perspective Review, validate and process IRS forms and self certification form along with related documentation according to IRS and FATCA regulations Perform reviews of written tax policy and procedures, research and respond to inquiries from operational areas. Qualification and Experience Prior FATCA CRS/ Transfer Agency processing experience is required Bachelors Degree in Commerce is desires 5-10 years of relevant experience Skills Required Working knowledge of FATCA & CRS and the regulated regulations. Understanding and review of US tax forms i.e., W9, W8-BEN, W8-IMY, W8-BEN-E, Chapter 3 status, With holding statements etc along with self cert forms (CRS) Work in co-ordination with other team members to ensure effective delivery for all services offered to internal and external clients Ability to understand XML schema to be able to prepare and review reports before submission To understand and adapt to changes, ensure that processes and procedures are continually updated to reflect changes in FATCA/CRS regulatory compliance requirements Should be familiar with FATCA CRS XML upload procedures Well versed with Microsoft applications. Expert excel and presentation skills is an added advantage. Good written and verbal communication skills Desired to be challenged and learn Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shift as per business needs. Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship build. Motivational skills - Performance standards, achieving results and persistence. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shift as per business needs. Career with Apex A genuinely unique opportunity to be part of an expanding large global business Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly
Posted 1 month ago
0.0 - 1.0 years
2 - 3 Lacs
Mumbai
Work from Office
Intercontinental Hotels Group India Private Limited is looking for Guest Service Associate - Front Office to join our dynamic team and embark on a rewarding career journey Provide excellent customer service at the front desk. Check guests in and out of the hotel efficiently. Handle guest inquiries and reservations. Maintain accurate records of guest transactions. Resolve any guest complaints or issues promptly. Collaborate with other hotel staff to ensure guest satisfaction.
Posted 1 month ago
1.0 - 2.0 years
1 - 2 Lacs
Mumbai
Work from Office
Intercontinental Hotels Group India Private Limited is looking for Reservation Associate to join our dynamic team and embark on a rewarding career journey Able to handle incoming calls or emails and provide information to customers regarding reservations, availability, prices, and promotions Able to use reservation systems and other related software to make bookings, process payments, and confirm reservations Should be able to cross-sell, suggest additional products or services to customers, such as car rentals, tours, or restaurant reservations Able to handle customer complaints or issues effectively, often by communicating with other departments or suppliers to resolve the problem Generating reports, analyzing trends and make recommendations to management to improve customer service and sales Excellent communication and customer service skills
Posted 1 month ago
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