Education Required Graduate: B.Tech/B.E. in Computers, BCA in Any Specialization. PG: MBA, MCA in Computers, MS/M.Sc in Any Specialization. Behavior & Character Attributes Required: User-Focused Empathy: You naturally understand our customers' needs and view things from their perspective, always striving to create impactful solutions. Team Player & Relationship Builder: You're great at building strong, trusting relationships with both colleagues and clients, fostering open communication. Positive Problem Solver: You maintain a positive attitude and always look for solutions, even when faced with difficulties. Proactive & Forward-Thinking: You anticipate client needs and potential issues, always thinking a step ahead. Analytical & Creative Thinker: You're skilled at breaking down problems and finding innovative, effective solutions. Attentive Listener: You actively listen to truly understand others, which is vital for effective collaboration and problem-solving. Organized & Detail-Oriented: You work systematically and keep your documentation clear and tidy, showing attention to detail. Eager to Learn & Adapt: You actively research global tech trends, always seeking new knowledge to keep us competitive. Responsibilities: Client & Requirement Management: Conduct sessions with clients and sales teams to gather requirements, define user stories, and propose tailored solutions aligned with business goals. Project & Process Oversight: Manage project scope, timelines, and sprints; coordinate stand-ups, retrospectives, and ensure quality deliverables. System & Workflow Documentation: Help design, document, and maintain system processes while facilitating smooth implementation of changes. Team Coordination & Conflict Resolution: Guide development teams, support effective internal communication, resolve conflicts, and remove project obstacles. Client Relationship & Communication: Build and maintain strong client relationships, serving as the key contact to understand goals, challenges, and deliver consistent value. Account & Performance Management: Oversee client accounts, ensure satisfaction and retention through regular reviews and collaboration with internal teams. Growth & Business Development: Identify upsell/cross-sell opportunities, drive new business through referrals, and support backlog grooming with product owners. What you need to Bring: Experience: You've worked before as a Business Analyst or in a similar position. Tech Know-How: You understand software products, their features, and related services. Communication Skills: You can explain complex ideas clearly, both when speaking and writing (including technical documents). Agile & Scrum Familiarity: You're comfortable with Agile and Scrum ways of working. Tool Proficiency: You know how to use project management tools. Documentation Expertise: Proficient in creating and managing BRDs, FRDs, user stories, use cases, and process flow diagrams. Organizational Strength: Strong organizational, time management, and multitasking skills to manage competing priorities efficiently. Good to Have: Certified in Business Analysis: Holding a certification like CBAP or CCBA is a plus. Industry Software Knowledge: You're familiar with software and tools specific to our industry. Data Analysis Skills: You can analyze data to find useful business insights and are good with data visualization tools. Client Interaction Experience: You have experience working directly with clients. SQL Knowledge: You know how to use SQL or other data querying languages.
