Request Management & Support Analyst

Role Overview: Join Infotel India as a Request Management & Support Analyst and play a key role in our dynamic team in Chennai, India. In this position, you will be responsible for managing user requests, providing support on our internal applications, and ensuring smooth operations of our IT services. Key Responsibilities: - Act as a functional expert on the company's internal applications (built on top of SAP, but specific training and documentation will be provided) - Provide user support and answer queries of end users in a timely manner - Analyse user requests - Affect right roles to right users depending on established procedures and technical environment - Workflow implementation in SAP - Request definition in ServiceNow - Solution-oriented with the ability to work accurately at pace and cope with ambiguity - Identify and communicate with the technical team about problems that require troubleshooting - Work as part of the Support team - Pro-actively taking ownership of a wide variety of calls and problems Qualifications Required: - 3+ years of experience in software functional support - IS/IT background and familiar with IT Tool usage - Basic knowledge of SAP - User Administration: Assigning roles and permissions to users based on their job functions - Access Management: Controlling authentication, authorisation, and security policies - Previous SAP background is highly desirable - Strong analytical and problem-solving skills - Excellent communication skills in English (written and spoken) - Experience with ServiceNow is a bonus - Experience working with Excel - Formulas, lookups, etc. (Note: The "Benefits" section was omitted as it did not contain any specific job-related information.) Role Overview: Join Infotel India as a Request Management & Support Analyst and play a key role in our dynamic team in Chennai, India. In this position, you will be responsible for managing user requests, providing support on our internal applications, and ensuring smooth operations of our IT services. Key Responsibilities: - Act as a functional expert on the company's internal applications (built on top of SAP, but specific training and documentation will be provided) - Provide user support and answer queries of end users in a timely manner - Analyse user requests - Affect right roles to right users depending on established procedures and technical environment - Workflow implementation in SAP - Request definition in ServiceNow - Solution-oriented with the ability to work accurately at pace and cope with ambiguity - Identify and communicate with the technical team about problems that require troubleshooting - Work as part of the Support team - Pro-actively taking ownership of a wide variety of calls and problems Qualifications Required: - 3+ years of experience in software functional support - IS/IT background and familiar with IT Tool usage - Basic knowledge of SAP - User Administration: Assigning roles and permissions to users based on their job functions - Access Management: Controlling authentication, authorisation, and security policies - Previous SAP background is highly desirable - Strong analytical and problem-solving skills - Excellent communication skills in English (written and spoken) - Experience with ServiceNow is a bonus - Experience working with Excel - Formulas, lookups, etc. (Note: The "Benefits" section was omitted as it did not contain any specific job-related information.)