Request Management & Support Analyst

Join Infotel India as a Request Management & Support Analyst and play a key role in our dynamic team in Chennai, India. In this position, you will be responsible for managing user requests, providing support on our internal applications, and ensuring smooth operations of our IT services. Your role includes acting as a functional expert on the company's internal applications (built on top of SAP, but specific training and documentation will be provided), providing user support and answering queries of end users in a timely manner, analyzing user requests, assigning right roles to right users depending on established procedures and technical environment, implementing workflows in SAP, defining requests in ServiceNow, being solution-oriented with the ability to work accurately at pace and cope with ambiguity, identifying and communicating with the technical team about problems that require troubleshooting, and working as part of the Support team while proactively taking ownership of a wide variety of calls and problems. Requirements: - 3+ years of experience in software functional support - IS/IT background and familiar with IT Tool usage - Basic knowledge of SAP - User Administration: Assigning roles and permissions to users based on their job functions - Access Management: Controlling authentication, authorization, and security policies - Previous SAP background is highly desirable - Strong analytical and problem-solving skills - Excellent communication skills in English (written and spoken) - Experience with ServiceNow is a bonus - Experience working with Excel - Formulas, lookups, etc. What we offer: - Family Leave (Maternity, Paternity) - Training & Development - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) The Work Environment at Infotel India is stimulating, creative, open, informal, and based on teamwork, mutual trust, and fairness for all. Our unique culture supports open dialogue, candid feedback, and enduring relationships. We treat each other with dignity and respect, as human beings first, professionals second.,