9 Request Fulfilment Jobs

Description You will have : Proven track record of excelling in a busy delivery environment Excellent organisational, troubleshooting and problem-solving skills Strong communication skills - written and verbal Ability to grasp new concepts and learn quickly Familiarity with ITIL concepts and associated best practice Experience of one or more industry standard ITSM tools Ability to work effectively as part of a team or on own initiative You May Have Intermediate knowledge of MS Desktop and Server operating systems Intermediate knowledge of SQL scripting and/or PowerShell scripting ITIL Foundation certification Experience of supporting bespoke software solutions First-hand experience of incide...

What You'll Do The primary function of this position is to manage overall operational excellence of the IT Zone support team including leaders of people for EIIC. Manage and coordinate escalations across various global product teams, accountable for Zone related escalations, and lead global improvement initiatives. Responsible for support team allocations to sites, provide insight on capital spending and expenses to sites, provide budget, forecast and ensure actual spending. May include oversight of multiple countries within Zone. Tools/Technology Stays current with industry trends in information technology advancements. Process Day to Day IT ownership for site(s) within their zone and is th...

Role Overview: You will be responsible for managing the overall operational excellence of the IT Zone support team, which includes leaders of people for EIIC. Your duties will involve managing and coordinating escalations across various global product teams, being accountable for Zone-related escalations, and leading global improvement initiatives. Additionally, you will oversee support team allocations to sites, provide insights on capital spending and expenses to sites, offer budget forecasts, and ensure actual spending aligns. Your role may also entail overseeing multiple countries within the Zone. Key Responsibilities: - Serve as the Day-to-Day IT owner for site(s) within your zone and a...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Team Lead, IT Technical Support is a developing management role, accountable for gaining the skills to lead and oversee the day-to-day operations management and escalations, as well as managing the provision of technical services to internal clients, ensuring service standards are met or exceeded. This role ensures the delivery of information te...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Team Lead, IT Technical Support is a developing management role, accountable for gaining the skills to lead and oversee the day-to-day operations management and escalations, as well as managing the provision of technical services to internal clients, ensuring service standards are met or exceeded. This role ensures the delivery of information te...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Team Lead, IT Technical Support is a developing management role, accountable for gaining the skills to lead and oversee the day-to-day operations management and escalations, as well as managing the provision of technical services to internal clients, ensuring service standards are met or exceeded. This role ensures the delivery of information te...

Role Overview: You will be responsible for delivering features for a Product within a business chain as a member of a Feature Team. Working autonomously and following a continuous improvement approach, you will be expected to possess generic skills such as requirement analysis, understanding user stories, and developing and writing Unit Tests under the supervision of a Senior Developer. Adhering to coding standards, clean coding practices, and craftsmanship practices is crucial. Having Full Stack Development Skills and understanding at least one backend and front end technologies are essential, with development being defined by leads. Key Responsibilities: - Compliance with standards defined...

You are a Service Desk Analyst (L1 Desk) with a minimum of 2+ years of experience in an IT support/help desk environment. You will be responsible for being the first point of contact for users reporting IT issues or requesting services. Your main tasks will include logging, categorizing, and prioritizing incidents and service requests in ITSM tools, troubleshooting and resolving technical issues related to hardware, software, networks, and user accounts. In this role, you will be expected to escalate complex or unresolved issues to appropriate support tiers following defined escalation paths. You will provide remote support using remote access tools and follow documented procedures and knowl...

As a Service Desk Analyst (L1 Desk) with a minimum of 2+ years of experience in an IT support/help desk environment, you will play a crucial role in providing efficient and effective support to users facing IT issues or requesting services. Your responsibilities will include utilizing ticketing systems like ServiceNow and Remedy to log, categorize, and prioritize incidents and service requests in ITSM tools. You will be expected to demonstrate expertise in troubleshooting and resolving technical issues related to hardware, software, networks, and user accounts. As the first point of contact for users, you will escalate complex or unresolved issues to appropriate support tiers following defin...