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myGwork - LGBTQ+ Business Community logo
Team Lead- Global Customer Care myGwork - LGBTQ+ Business Community

5.0 - 7.0 years

0 Lacs

gurgaon, haryana, india

On-site

This job is with Criteo, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. What You'll Do Lead and inspire a team of Customer Care Specialists by continuously developing and supporting them. Manage the daily workflow and ensure KPIs are being met - making sure the company SLAs, quality, tone of voice, and key metrics are being met across the Customer Care Organization. Lead team meetings and weekly 1-1s with all members, providing support and feedback on open cases as needed, and guiding wider discussions on skill and career development. Utilize the quality assessments of your team member...

Posted 1 month ago

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