Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Hiring Team Manager for Matrimony Service Industry Jobs Territory Hiring For Confidential

6.0 - 8.0 years

0 - 0 Lacs

bangalore, bangalore rural

On-site

Key Responsibilities Inspire and Lead: Coach, mentor, and grow a high-performing outbound customer service team; foster a championship environment, not a call center. Transform Customer Experience: Map out the matchmaking journey, remove friction points, innovate processes, and ensure personalized service for every VIP client. Operational Excellence: Own daily operations, set and monitor clear performance metrics, and drive accountability for both outputs and outcomes. Tech Enablement: Integrate tech toolsAI, dashboards, automationsto make routine tasks seamless and free up your team for what matters: real connections. Escalation Handling: Personally handle escalations and challenging scenarios to turn unhappy customers into loyal advocates. Be a Builder: Implement new initiatives from scratch, test improvements, and continually raise the bar on service excellence. Business Ownership: Run your function with a P&L owners mindset owning metrics, cost, and team growth. Required Qualifications & Skills Experience: 6-8 years of experience in a customer service or customer-facing role. Leadership Experience: Minimum of 3+ years in a people management role, preferably leading a large B2C team. Education: MBA is preferred. Language Skills: Proficiency in Telugu, Kannada, and English is mandatory for this role. Core Competencies: Proven ability to build order from chaos and drive systems-level improvements. Strong analytical skills, with a data-driven approach to management (high EQ + IQ). Excellent communication, negotiation, and interpersonal skills. The ability to thrive under pressure and meet deadlines. Prior experience with outbound calls is required. How to Apply To maximize your prospects: Tailor Your Resume: Highlight your customer service leadership, team management, and process innovation especially in high-volume, B2C, or digital/tech-enabled environments. Add a Brief Note: (My approach to building customer obsession and operational excellence 50 words) Showcase Achievements: Turnaround stories, customer loyalty wins, tech-enablement projects. Language & Location: Confirm fluency in Telugu, Kannada, English, and long-term commitment to Bengaluru. Include the following in your email (Word/PDF format): Name: Mobile: Alternate Mobile: Email: LinkedIn Profile (Mandatory): Location: Relocation (Y/N): Travel Time to Office: Total Experience: Current CTC: Expected CTC: Notice Period: Top 3 Customer Service Achievements: Proficiency in Excel & Reporting Tools (110): Communication & Presentation Skills (110): Self-Rating on Key Skills (110): Customer Service Leadership Team Management B2C Operations Language Fluency (Telugu/Kannada/English) Complaint & Escalation Handling Process Improvement Tech Adoption (CRM/AI tools) Data Analysis & Reporting Communication & Negotiation Send your application to: +91 88 7997 7717 | hraakanksha@outlook.com

Posted 1 day ago

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