Operation Manager GlowTouch Technologies

3.0 - 10.0 years

0 Lacs

mysore, karnataka

On-site

As an Operations Manager for voice-based BPO operations at unifyCX, you will play a crucial role in leading and managing the operations to ensure efficiency, client satisfaction, and team performance. Your responsibilities will include overseeing process delivery, driving key operational metrics, managing team leaders, trainers, and quality analysts, implementing process improvements, collaborating with clients, ensuring compliance, optimizing capacity utilization, controlling operational costs, and developing team members for future leadership roles. Key Responsibilities: - Oversee end-to-end delivery of voice process operations across multiple teams or projects. - Drive performance against...

Posted 1 day ago

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Operation Manager UnifyCX

3.0 - 10.0 years

0 Lacs

mysore, karnataka

On-site

As an Operations Manager for voice-based BPO operations at unifyCX, your primary responsibility will be to lead and manage the day-to-day process delivery while ensuring client satisfaction and driving operational efficiency. You will oversee multiple teams or projects, manage team performance, and drive performance against key operational metrics such as AHT, FCR, CSAT, Quality, and SLA adherence. Your role will involve strategic planning, team leadership, KPI management, and continuous improvement of operations in alignment with organizational goals. Your key responsibilities will include overseeing end-to-end delivery of voice process operations, managing Team Leaders, Trainers, and Quali...

Posted 2 months ago

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Operation Manager MLR unifyCX

3.0 - 10.0 years

0 Lacs

karnataka

On-site

As an Operations Manager for the voice process at unifyCX, an emerging Global Business Process Outsourcing company, you will play a pivotal role in leading and managing day-to-day operations to ensure client satisfaction and operational efficiency. With a strong focus on strategic planning, team leadership, and continuous improvement, you will drive performance against key operational metrics and collaborate with clients to meet their expectations. Your responsibilities will include overseeing the end-to-end delivery of voice process operations, managing team performance, implementing process improvements, and ensuring compliance with internal policies and data security standards. You will a...

Posted 2 months ago

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Operation Manager MLR GlowTouch Technologies

3.0 - 10.0 years

0 Lacs

karnataka

On-site

As an Operations Manager at unifyCX, you will be responsible for leading and managing voice-based BPO operations. Your primary focus will be on ensuring the efficient delivery of services, driving team performance, and maintaining client satisfaction. This role requires strategic planning, team leadership, and a commitment to continuous improvement aligned with organizational objectives. Your key responsibilities will include overseeing the end-to-end delivery of voice process operations, managing key operational metrics such as AHT, FCR, CSAT, Quality, and SLA adherence, as well as leading Team Leaders, Trainers, and Quality Analysts to ensure consistent performance. You will be expected to...

Posted 2 months ago

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