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5.0 - 7.0 years
7 - 9 Lacs
Gurugram
Work from Office
We are looking for a detail-oriented and analytical Quality Analyst to monitor, evaluate, and improve the performance of our call center operations. The ideal candidate will ensure that all customer interactions align with company standards, enhance service quality, and support continuous improvement initiatives. Key Responsibilities: Monitor and evaluate inbound and outbound calls using established quality assurance standards and tools. Identify communication gaps between customers and advisors; provide actionable feedback for improvement. Ensure adherence to quality assurance benchmarks and organizational standard operating procedures. Participate in calibration sessions, employee communication initiatives, and help in developing training and communication tools. Deliver constructive feedback on telephone etiquette, process compliance, and product knowledge. Provide individual performance expectations, develop action plans, and support skill enhancement initiatives. Manage and maintain quality dashboards and reports to ensure timely, accurate performance insights. Desired Skills & Competencies: Excellent communication and interpersonal skills. Strong analytical mindset with attention to detail. Proficient in MS Excel and reporting tools. Ability to give clear, constructive feedback and coach team members. Knowledge of quality monitoring tools and techniques.
Posted 3 weeks ago
4.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Understanding on Engineering Data Warehouse (EDW) Understanding on Plant breaks down structure and how it is used to configure and EDW. Reference data library for Engineering data and Documentation Understanding in Engineering Standards like ECL( Equipment class library), DCL (Document class library), CFIHOS etc. AVEVA AIM, AVEVA ISM and how it is setup in Digital Twin ( ex:- EDMS- AVEVA connection, how reporting tools can be configured with AVEVA AIM) Basic knowledge is expected. How Information is ingested / Extracted in AVEVA or any EDW tools. Ensure extract, transform and loading jobs are run as scheduled Maintain issues log and compile delta reporting for ETL gaps and discrepancies to EPCs, IM Leads, Discipline or Business Leads. Run extracts from AVEVA for additional KPI/reporting requirements not addressed in AVEVA AIM Prepare data extracts from EPCs, EDTs, and other systems to support and automate consistent loading of other tools or applications such as SAP, HSC, etc. Provide oversight of handover of latest drawings and comparing with dataset delivered by projects and MOCS Recommend solutions for AVEVA AIM integrations with other Projects, Ops or Maintenance software/systems Providing Tier 1support and troubleshooting for AVEVA AIM including PowerBI reporting and will escalate to IT team or AVEVA AIM Product Owners/Consultants as needed. Author AVEVA AIM training content for new and Power users and maintain the content within the SharePoint site dedicated to specified workflow. Provide KPIs and generate QA reports for Asset or project documents and data in AVEVA AIM Maintain, prioritize and respond to user feedback, change requests and enhancements. Provide feedback on usability, features, performance, etc. to different business processes within the Company. Propose improvements to AIM Steer Co to improve navigation, searching, accessing asset information. Work Experience Experience of Engineering business processes, and risks/opportunities across the engineering life-cycle. Familiarity with IM data and document management work processes in projects and operations. Understanding of industry standards and practices, Knowledge of Aconex, EDT and AVEVA AIM Load processes and tools (Gateways) Experience in Oil & Gas Min 4-5 years experience with Data control, Engineering Data Warehouse on Asset. Experience in data analytics. Understanding of database/data structures and methodologies. Working experience with IM tools to support ETL (e. g. . SQL, C+, APIs) Proficient in metrics reporting (e. . g. PowerBI) Familiar with cross discipline engineering data terminology and requirements. ability to plan, implement, test, document and troubleshoot system integrations or upgrades.
Posted 3 weeks ago
7.0 - 12.0 years
13 - 17 Lacs
Mumbai
Work from Office
As a Principal Technical Program Manager in Enterprise Technology, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firms strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape. Job responsibilities Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies Required qualifications, capabilities, and skills 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations Proficiency in data analytics and reporting tools like Tableau, Alteryx. Knowledge and experience in Python scripting. Ability to think critically and solve complex problems that arise during the execution of technology transformation initiatives Working with ambiguity and laser focused on delivering results Strong analytical skills to assess project performance, identify risks, and develop mitigation strategies. Proficiency in project management tools and software. Strong organizational and time management skills. " Preferred qualifications, capabilities, and skills Experience in financial domain is preferred
Posted 3 weeks ago
2.0 - 7.0 years
6 - 7 Lacs
Bengaluru
Work from Office
Seeking a highly motivated and detail-oriented Program Associate Sales/Account Management to support the product team in planning, executing, and delivering high-impact initiatives across strategic accounts. This role bridges the gap between product, sales, and customer teams ensuring that product priorities align with account needs, customer feedback is surfaced effectively, and programs are delivered smoothly. The ideal candidate is organized, proactive, able to manage multiple workstreams, and passionate about process improvement and customer success. Assist in planning and executing account-focused programs that align with product objectives and support adoption, retention, and revenue growth. Collaborate with product managers, sellers, category, customer success, and accounts/vendors to ensure cross-functional alignment on account priorities and feature adoption strategies. Support account health tracking and program performance, including data collection, metric analysis, and insights reporting to inform product and sales decisions. Develop and maintain customer-facing materials, internal guides, and scalable processes to improve account engagement and drive operational efficiency. Gather and synthesize customer feedback and sales insights to influence product roadmap decisions and ensure alignment with market needs. Build and manage dashboards and reporting tools (using SQL, Excel, Tableau, etc.) to track adoption, usage trends, and account engagement metrics. Drive internal initiatives to streamline handoffs between product, sales, and customer success teams and improve the overall account experience. 1+ years of sales experience Bachelors degree 2+ years of sales experience
Posted 3 weeks ago
3.0 - 7.0 years
0 Lacs
pune, maharashtra
On-site
Genpact is a global professional services and solutions firm that is dedicated to delivering outcomes that shape the future. With a workforce of over 125,000 individuals spread across more than 30 countries, we are fueled by our innate curiosity, entrepreneurial agility, and commitment to creating lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500. We leverage our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI to achieve this goal. We are currently looking for a dynamic individual to join us as an Assistant Manager in Quality Assurance. In this role, you will be responsible for overseeing the quality framework and ensuring the delivery of high-quality services that meet client expectations and regulatory requirements in an Insurance BPO environment. Your key responsibilities will include strategizing, implementing, and managing quality assurance processes, driving continuous improvement, and ensuring compliance with insurance industry standards. As the Assistant Manager, you will lead a team of QA analysts, collaborate with various departments, and work closely with clients to achieve and exceed quality benchmarks. Responsibilities: - Develop, implement, and maintain a Quality Assurance framework tailored to insurance processes. - Ensure compliance with client-specific guidelines, internal quality standards, and regulatory requirements. - Monitor and manage quality metrics to meet and exceed service level agreements (SLAs). - Lead, mentor, and manage the QA team, ensuring their performance aligns with organizational goals. - Conduct regular performance reviews and provide training and development opportunities for QA analysts. - Act as a point of escalation for complex quality or compliance issues. - Oversee audits of customer interactions & policy servicing and identify gaps in service delivery. - Collaborate with operations to streamline processes and reduce errors. - Design and implement quality improvement initiatives to enhance client satisfaction. - Use data-driven insights to drive decision-making and implement best practices. - Develop comprehensive quality dashboards and reports for internal and client review. - Provide actionable insights through trend analysis and root cause investigations. - Ensure all processes comply with insurance regulations, data privacy laws, and industry standards. - Identify and mitigate risks related to quality and compliance breaches. Qualifications: - Bachelor's degree in Business Administration, Insurance, or a related field. - Experience in Quality Assurance, with a managerial role within the Insurance or BPO sector. - Strong knowledge of insurance operations, especially in policy administration. Preferred Skill Set: Technical Skills: - Proficiency in QA tools and quality monitoring systems. - Advanced knowledge of data analytics and reporting tools (Excel, Power BI, etc.). - Familiarity with insurance regulations and compliance standards. Soft Skills: - Strong leadership and team management abilities. - Excellent communication and stakeholder management skills. - Analytical mindset with a focus on continuous improvement. Key Performance Indicators (KPIs): - Improvement in quality scores across processes. - Reduction in error rates and compliance violations. - Timely delivery of quality reports and actionable feedback. - Team performance and retention rates. - Increased client satisfaction (CSAT) and Net Promoter Score (NPS). If you are looking for a challenging yet rewarding opportunity in the field of Quality Assurance, we invite you to be a part of our team as an Assistant Manager. Join us and contribute to shaping the future of quality services in the Insurance BPO sector.,
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
Are you passionate about improving capabilities, efficiency, and performance Are you interested in Configuration and Software Administration Be part of a successful team! A leader in the oilfield services industry, Baker Hughes offers opportunities for qualified individuals who want to grow within a high-performance organization. Their leading technologies, applied safely and effectively, create value for customers and shareholders. As a CPQ Technical Product Manager, you will collaborate with functional and technical teams to drive horizontal initiatives aligning with the overall CPQ roadmap. You will partner with the Commercial DT Product Delivery team to deliver Configurations, Pricing, or proposal generation programs. Additionally, you will be responsible for driving PMO engagement and finances for CPQ and other Global Operations DT programs, defining and implementing a strategic product roadmap, and partnering with data & ERP teams for data integration projects. You will execute technical projects to deliver high-quality outcomes to internal customers and ensure project management practices are followed and improved as needed. Working with cross-functional teams, you will prioritize continuously based on customer needs, manage budgets, and engage frequently with the development team. Furthermore, you will demonstrate superior persuasion and influencing skills, excel in business acumen, and stay updated on industry trends. To be successful in this role, you should have experience in an enterprise environment with data management and analytics responsibilities, familiarity with CPQ and ERP technologies, finance management proficiency, Agile engineering experience, and knowledge on technical topics such as caching, APIs, data transfer, scalability, and security. You should be a strong team player, have global work experience, possess analytical and problem-solving skills, be change-oriented, and have exposure to reporting tools like Power BI and Tableau. The role offers flexible working patterns to accommodate individual preferences while ensuring responsiveness to global customers and meeting annual targets. Baker Hughes prioritizes the well-being and development of its workforce, offering contemporary work-life balance policies, comprehensive healthcare options, financial programs, and additional benefits. Join Baker Hughes, an energy technology company driving innovation and progress in over 120 countries. If you are looking for an opportunity to make a real difference in a company that values innovation and progress, consider joining the team at Baker Hughes and play a part in taking energy forward.,
Posted 3 weeks ago
11.0 - 15.0 years
0 Lacs
punjab
On-site
As an Assistant General Manager- Sox Compliance at Bunge located in Mohali, Punjab, India, you will be reporting to the GM, Global SOX Compliance. Your primary role will involve supporting and facilitating the Bunge Global SOX Compliance Program and other related initiatives from BBS Mohali. You will work closely with Global SOX PMO and business process/control owners to standardize key controls and testing processes, ensuring alignment with the global audit centralization project. Your responsibilities will include maintaining and updating key controls, preparing management's annual assessment of internal controls over financial reporting, and coordinating with Regional SOX coordinators. You will also support the harmonization of internal control processes, collaborate with new acquisitions, and facilitate the transition of testing in-house from external service providers. Key Performance Indicators for your role will involve timely updating of key controls and task manager instructions, successful completion of common controls migration, and minimizing control deficiencies. You will also be responsible for implementing remediation plans, enhancing employee satisfaction, and improving the efficiency of testing processes through technology. In terms of management and leadership, you are expected to be an experienced people manager, effective team player, and a self-starter with excellent project management skills. You will engage with various stakeholders including Global SOX PMO, regional controllers, external service providers, financial controllers, and other senior executives as required. To excel in this role, you should have a strong understanding of common controls and CCM methodologies, attention to detail, and the ability to work independently under time pressure. Effective communication, interpersonal skills, and proficiency in Microsoft Office tools are essential. Additionally, you should have 11-15 years of relevant work experience in Big 4 Public Accounting or Internal Controls, including supervisory responsibility, and hold a minimum education qualification of CPA, ACCA, CIA, CA, or CMA. This position at Bunge offers a great opportunity to coordinate with global leaders, influence through recommendations, and contribute to the maturation of the control environment. It involves managing conflicting priorities, completing SOX testing as per timelines, and leading a team towards achieving performance goals.,
Posted 3 weeks ago
3.0 - 5.0 years
5 - 9 Lacs
Chennai
Work from Office
Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators Experience: 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Mandatory Skills: Delivery(RPA). Experience:3-5 Years.
Posted 3 weeks ago
5.0 - 8.0 years
3 - 7 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Mandatory Skills: Google BigQuery. Experience: 5-8 Years.
Posted 3 weeks ago
5.0 - 8.0 years
3 - 7 Lacs
Chennai
Work from Office
Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Mandatory Skills: Google Cloud Dataflow. Experience: 5-8 Years.
Posted 3 weeks ago
5.0 - 8.0 years
3 - 7 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Mandatory Skills: Network Operations - Utilities. Experience: 5-8 Years.
Posted 3 weeks ago
3.0 - 4.0 years
5 - 6 Lacs
Surat
Work from Office
We are seeking a detail-oriented QA Tester to join our team. The ideal candidate will be responsible for ensuring the quality and functionality of software products through systematic testing processes. You will collaborate with developers, Project managers, and other stakeholders to identify issues and ensure the delivery of high-quality solutions. Responsibilities: Perform functional, regression, performance, and user acceptance testing Report, track, and verify software defects to ensure timely resolution. Collaborate with cross-functional teams to understand project requirements and define test strategies. Collaborate with developers and product owners to understand requirements and identify potential issues. Participate in release and deployment activities, including creating release notes and verifying successful deployments. Continuously improve the quality assurance process, including identifying areas for automation and process improvement. Bug reporting tools JIRA, Bugzilla, click up or Trello. Preferred Skills Experience with app store publishing for iOS and Android. Knowledge of native development (Kotlin/Swift) is a plus. Skills: Strong communication and collaboration skills. Self-reliant and quick learner Strong knowledge of software development lifecycle (SDLC) and testing methodologies. Creative and efficient problem solver Strong critical and logical Thinking.
Posted 3 weeks ago
1.0 - 2.0 years
3 - 4 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
The Design Operations Center (DOC) Engineer will play a key role in supporting the execution, monitoring, and optimization of design projects and workflows within the DCI Business Unit (BU). This position will help ensure efficient resource utilization, maintain consistent quality in deliverables, and contribute to the overall effectiveness of the design operations. The ideal candidate will have a strong attention to detail, excellent organizational skills, and a collaborative mindset, ready to assist in streamlining processes and improving design operations. Key Responsibilities: 1. Operational Support Assigning tickets : Ensuring the tickets are received with predefined check list and assigning them to correct persons . Response to originators with confirmation of WF number and also update the status of ticket with closer confirmation Design Workflow Management: Assist in implementing and maintaining streamlined systems to support design activities, improve team collaboration, and reduce inefficiencies in day-to-day operations. Tool and Process Support: Ensure the effective use of Inaxus and other tools for tracking deliverables, measuring performance, and supporting team productivity. Quality Assurance Support: Assist in adhering to design standards, guidelines, and best practices to ensure consistency and quality in all design outputs. 2. Collaboration and Coordination Cross-functional Support: Collaborate with teams in Design, C&E, Projects, Procurement, and other departments to help facilitate smooth communication and seamless transitions across project stages. Stakeholder Communication: Assist in communicating project updates, status reports, and deliverable timelines, ensuring that all stakeholders are informed and aligned with the project goals. 3. Monitoring and Reporting Performance Tracking Support: Monitor key performance indicators (KPIs) related to design operations, including cycle times, resource utilization, and on-time delivery, assisting in identifying areas for improvement. Data Collection and Reporting: collecting data, generating reports, and providing insights into the progress of design projects. Highlight potential bottlenecks. 4. Continuous Improvement Contribution Scalability Assistance: Support in executing strategies to scale design operations, including assisting in forecasting resource needs and planning capacity to ensure efficiency as the team grows. Innovation Support: Stay up to date on new tools and technologies, contributing to process improvements and helping the team integrate innovative solutions where applicable. Qualifications & Skills: Education: Bachelor s degree in Design, Engineering, Operations Management, or a related field (preferred). Experience: 1-2 years of experience in design operations, project coordination, or a related role. Skills: Familiarity with design management tools (e.g., Inaxus, other design software). Strong organizational and multitasking abilities, with a keen eye for detail. Good communication skills to collaborate effectively with cross-functional teams and manage basic reporting tasks. A proactive attitude with the ability to identify inefficiencies and support solutions. Ability to learn quickly and adapt to new tools and technologies in a dynamic environment. Tools & Platforms: Inaxus: For managing design workflows, tracking deliverables, and supporting team performance. Dashboards & Reporting Tools: Assist in tracking KPIs and creating reports on design project status. This role requires a proactive, detail-oriented team player who can support the operational efficiency of design processes, collaborate across teams, and contribute to ongoing improvements in design workflows.
Posted 3 weeks ago
4.0 - 10.0 years
6 - 12 Lacs
Bengaluru
Work from Office
We are looking for talented [Senior Manager] for India marketplace to lead as a single threaded leader to drive new seller acquisition and success charter through scaled channels. You will be responsible to establish mechanisms to drive critical business metrics in collaboration with the wider team and partner/ stakeholder teams across India business. Amazon strives to be Earths most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon s ecosystem to deliver on our vision of offering the Earth s largest selection and lowest prices. As a [Senior Manager], you will lead a team of program managers and operations. You will be responsible for defining and executing the strategy to acquire new sellers at scale and enable their success on the marketplace. This will require developing deep insights based on market research, benchmarking, and analysis of past and current trends in a fast-paced business environment. You will work closely with the wider team within IN Stores and WW Partner teams to drive alignment on the defined strategy and initiatives. Key responsibilities include: Identify and analyze data on frequent basis to isolate issues, drive improvements, and prioritize competing program opportunities Set up performance mechanisms, track performance, and manage through obstacles to achieve your objectives Communicating performance, articulating root-cause analysis and linking to specific improvement areas Anticipate bottlenecks, provide escalation management, make tradeoffs and balance competing priorities across stakeholders Drive adoption of internal mechanism and seller-facing tools that drive long-term benefit Gain support for your strategy from stakeholders by writing narratives and influencing peers and senior leadership Experience analyzing data and best practices to assess performance drivers Experience leading stakeholder engagements and presentations with senior and international leaders Experience managing teams Experience improving and creating new processes and structure to achieve goals MBA MBA from top tier universities Passionate about people and customers; you believe that a service can only be as good as its customers believe it to be Data driven with the proficiency to make the right decisions in a complex fast changing environment Experience in dealing with ambiguity and independently determining the charter of the area assigned Experience in a results-oriented environment with cross functional interactions. Strong analytical, mediation and problem resolution skills. Experience with e-commerce, retail or process operations would be an advantage Exposure to data reporting tools like SQL
Posted 3 weeks ago
2.0 - 3.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 3 weeks ago
2.0 - 5.0 years
2 - 6 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 3 weeks ago
3.0 - 6.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 3 weeks ago
4.0 - 9.0 years
7 - 11 Lacs
Hyderabad
Work from Office
About the job Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Join our Hyderabad Hub, build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Senior Data Management Programmer within our Hyderabad Hub, you ll be responsible for developing program for data validation, data review and protocol deviation deliverables for assigned projects, providing timely support to Study Team(s) on data management programming or data visualization analytics according to project data cleaning strategies through project milestones from study start-up to database lock. We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people s lives. We re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? Main responsibilities : Developing listings, summary tables, figures and/or advanced analytics for data validation, data review, medical review, AE dedicated review and SAE reconciliation Distributing and/or deploying data review and data validation solutions which are checking all collected data including external data (i.e., cross-panel checks and internal/external data reconciliation) Developing automatic protocol deviations identification solutions Liaising with standard Data Reporting Analyst (DRA) to continuously maintain and optimize the existing standard reporting tools, programs and report library. Developing efficient Power BI, Spotfire, R/Shiny & SAS standard packages facilitating the programming of study solutions Managing the technical writing at CTT level (i.e., user guides, detailed specifications, best practices, programming conventions, etc.) Analysing new requirements from customer and propose technical solution strategies. About you Experience : At least 4 years SAS programming experience, or have other equivalent programming language experience such as R/R shiny, Python, or have equivalent data visualization tools experience such as Spotfire, Power BI, Tableau In addition, clinical trial experience, clinical data management experience and pharmaceutical industry experience are preferred. Soft and technical skills : Advanced project management skill Advanced collaboration and communication skill Outstanding capability of independent thinking and delivery of accurate outcomes. Meeting management skill such as organize meeting and discussion Crystal clear logical thinking. Intercultural skills with ability to work effectively in a multi-cultural context. Advanced expertise in programming language such as SAS, R, Python. Advanced expertise in database structure and data flow Strong knowledge of industry standards and practices (e.g. CDISC especially CDASH and SDTM). Knowledge of data visualization tools such as Spotfire, Power BI, Tableau. Experience in implementing and fine-tuning AI/ML model Strong knowledge of current regulatory guidelines, and GCP practices regarding Data Management. Understanding of advanced drug development concepts such as Decentralized Clinical Trials (DCT), Master & Adaptive Protocols, eSource and AI Based automations is a plus Education : Bachelor or Master of Science degree or above, preferably in a life science or mathematics-related area (e.g., Pharmaceutical, medical, or mathematics, computer science or similar technical fields). Languages : Strong English skills (verbal and written), ability to exchange fluently in a global environment. Why choose us? Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks gender-neutral parental leave. Join an international innovative biopharma company. Lead data management programming activities and serve as an expert working on several therapeutic areas. Participate in the evolution of Clinical Data Management and deployment of innovations As a senior data management programmer in our India Hub, you ll get the opportunity to lead data management programming for global studies in different therapeutic areas and act as the data management programming expert to develop your career in the global organization. Join the Best, Be the Best!
Posted 3 weeks ago
6.0 - 11.0 years
13 - 18 Lacs
Gurugram
Work from Office
Project description We are looking for an experienced Senior ServiceNow (SNOW) Engineer to join our IT Operations team. You are responsible for designing robust data models, developing custom reports, and building seamless API integrations within the ServiceNow platform. You should have a strong background in ITSM processes, data architecture, and hands-on experience with ServiceNow development and automation. You will play a pivotal role in optimizing our ServiceNow environment to enhance service delivery, operational visibility, and integration with enterprise systems. Responsibilities Internal Data Structures & Configuration Design, build, and maintain data models, tables, and relationships within the ServiceNow platform. Extend and customize out-of-the-box modules (e.g., CMDB, Incident, Change, Request, etc.) to meet business requirements. Ensure data integrity, normalization, and performance optimization across the ServiceNow environment. Collaborate with stakeholders to translate business requirements into scalable ServiceNow configurations or custom applications. Reporting & Dashboards Develop real-time dashboards and reports using ServiceNow Reporting Tools and Performance Analytics. Deliver insights into key ITSM metrics such as SLAs, incident trends, and operational KPIs. Automate the generation and distribution of recurring reports to stakeholders. Work with business and technical teams to define and implement reporting frameworks tailored to their needs. Automated Feeds & API Integration Develop and manage robust data integrations using ServiceNow REST/SOAP APIs. Build and maintain data pipelines to and from external systems (e.g., CMDB, HRIS, ERP, Flexera, etc.). Implement secure, scalable automation for data exchange with appropriate error handling, logging, and monitoring. Troubleshoot and resolve integration-related issues to ensure smooth system interoperability. Skills Must have Minimum 6+ years of hands-on experience with ServiceNow, including ITSM, CMDB, and integrations. Technical Expertise Advanced knowledge of ServiceNow architecture, configuration, and scripting (JavaScript, Glide). Strong experience with REST/SOAP APIs for ServiceNow integrations. Solid understanding of relational databases, data normalization, and model optimization. Familiarity with common enterprise systems such as ERP, HRIS, Flexera, and CMDB tools. Reporting Skills: Proficiency in ServiceNow Performance Analytics, standard reporting, and dashboard design. Experience defining KPIs and building automated reporting solutions. Soft Skills: Strong communication and collaboration skills. Proven ability to translate business requirements into scalable ServiceNow solutions. Analytical and detail-oriented mindset with a problem-solving approach. Nice to have N/A.
Posted 3 weeks ago
6.0 - 11.0 years
12 - 16 Lacs
Bengaluru
Work from Office
Project description We are seeking an experienced Senior Flexera Data Analyst to join our team. This role focuses on managing internal data structures, automating data flows, and delivering actionable reporting within the Flexera ecosystem. You should have deep experience in data modeling, API integrations, and reporting, along with a strong understanding of software asset management principles. Responsibilities Internal Data Structures & Modeling Design, maintain, and optimize internal data models and structures within the Flexera environment. Map business asset data to Flexera's normalized software models with precision and accuracy. Ensure accurate data classification, enrichment, and normalization to support software lifecycle tracking. Partner with infrastructure, operations, and IT teams to ingest and reconcile data from various internal systems. Reporting & Analytics Design and maintain reports and dashboards in Flexera or via external BI tools such as Power BI or Tableau. Provide analytical insights on software usage, compliance, licensing, optimization, and risk exposure. Automate recurring reporting processes and ensure timely delivery to business stakeholders. Work closely with business users to gather requirements and translate them into meaningful reports and visualizations. Automated Data Feeds & API Integrations Develop and support automated data feeds using Flexera REST/SOAP APIs. Integrate Flexera with enterprise tools (e.g., CMDB, SCCM, ServiceNow, ERP) to ensure reliable and consistent data flow. Monitor, troubleshoot, and resolve issues related to data extracts and API communication. Implement robust logging, alerting, and exception handling for integration pipelines. Skills Must have Minimum 6+ years of working with Flexera or similar software. Flexera ExpertiseStrong hands-on experience with Flexera One, FlexNet Manager Suite, or similar tools. Technical Skills: Proficient in REST/SOAP API development and integration. Strong SQL skills and familiarity with data transformation/normalization concepts. Experience using reporting tools like Power BI, Tableau, or Excel for data visualization. Familiarity with enterprise systems such as SCCM, ServiceNow, ERP, CMDBs, etc. Process & Problem Solving Strong analytical and troubleshooting skills for data inconsistencies and API failures. Understanding of license models, software contracts, and compliance requirements. Nice to have Soft Skills: Excellent communication skills to translate technical data into business insights.
Posted 3 weeks ago
5.0 - 8.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 3 weeks ago
4.0 - 7.0 years
6 - 9 Lacs
Hyderabad
Work from Office
We are looking for a Product Owner to join our Product Management team supporting our ERP Reporting portfolio. These products help customers unlock the value of their ERP data by making it easier to extract, transform, and deliver that data into the tools their users rely on every day. As a Product Owner, you will be responsible for understanding and translating both internal and external customer needs into clear, actionable user stories. You ll work closely with an agile team of Software and Quality Engineers, guiding the development process and ensuring we are solving real problems for our customers. This role will heavily partner with Product Managers, Technical Support, Customer Success, and Professional Services to deeply understand customer workflows, pain points, and business outcomes. The focus will be on building and shaping the backlog, prioritizing work that delivers meaningful value, and ensuring the product continues to lead the market in its ability to make Oracle data usable across systems and teams. What will you do? Driving story definition and backlog prioritization Integrate into the agile development team to drive successful product delivery and serve as the voice of the customer Collaborate with Product Managers to execute our product vision, strategy, and roadmap Work closely with Product Managers creating, reviewing, refining epics, features, stories and acceptance criteria to create and maintain a product backlog of maximum value that is aligned with product strategy Organize, refine and prioritize defects, feature requests, and enhancements with Product Managers \ Own the product backlog, balancing conflicting priorities to determine prioritization Collaborate on the release planning and sprint planning processes, including setting release and sprint goals, and successfully delivering on those goals Provide an active role in mitigating risks and issues impacting successful team completion of release and sprint goals Ensuring acceptance criteria are met with the current release and conducting sprint reviews from a business/customer perspective. Producing documentation with Product Managers and Marketing to support development, launch, support, services, and sales and marketing initiatives Performing detailed product demonstrations for external and internal audiences to communicate the benefits of the solution Serving as a subject matter expert to assist with sales and support as needed How will you do it? Drive & Grit - Operate in a fast-paced environment with a focus and determination to achieve high-quality results Strategic Thinker - determine opportunities and threats through a comprehensive analysis of current and future trends with the ability to see and communicate the big picture in an inspiring way Product Focus - Translate market and customer feedback into requirements, driving product delivery through an agile release process Customer Focused - passionate about creating value for our customers Cross-functional leadership - Lead and drive execution across Development, Product Management, Support, and Customer Success Are you a fit? Minimum qualifications: Experience in product ownership or management roles Experience with agile software development practices (e.g., scrum, Kanban, Lean Agile) and tools
Posted 3 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Bengaluru
Work from Office
Ensure Team adherence to SOPs - Change Management, Coding Standards, Knowledge Management, Oracle SR, Batch Job Monitoring Requires formal education and relevant expertise in professional & technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results.\u202F Proficiency in independently managing and completing tasks.
Posted 3 weeks ago
3.0 - 6.0 years
13 - 17 Lacs
Hyderabad
Work from Office
Not Applicable Specialism Data, Analytics & AI Management Level Senior Associate & Summary . In business intelligence at PwC, you will focus on leveraging data and analytics to provide strategic insights and drive informed decisionmaking for clients. You will develop and implement innovative solutions to optimise business performance and enhance competitive advantage. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn t clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements. Education Degrees/Field of Study required Bachelor of Engineering, Master of Engineering Degrees/Field of Study preferred Required Skills Powercloud Platform Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Data Analytics, Business Intelligence and Reporting Tools (BIRT), Business Intelligence Development Studio, Communication, Competitive Advantage, Continuous Process Improvement, Creativity, Data Analysis and Interpretation, Data Architecture, Database Management System (DBMS), Data Collection, Data Pipeline, Data Quality, Data Science, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Industry Trend Analysis {+ 16 more} No
Posted 3 weeks ago
2.0 - 3.0 years
4 - 8 Lacs
Pune
Work from Office
Job Description What you ll bring to the table: Experience working with Jira, Confluence, and intermediate-level Google Sheets/MS Excel is required Working knowledge of Agile and Scrum techniques is desirable; some type of agile and/or scrum certification is a definite plus (CSM, SAFe, ACP, or similar) 2-3 years of experience working in an analytics or analyst role is desirable Previous experience working with multiple geographies/time zones is desirable Excellent verbal and written English communication skills are required Qualifications What this role entails: Responsible for the ongoing update and improvement of the Product Resource & Release Alignment data and database Owns gathering and updatin
Posted 3 weeks ago
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