1378 Reporting Tools Jobs - Page 14

About the Opportunity We are a leading technology firm in the IT and software development sector, delivering cutting-edge digital solutions that empower businesses to thrive in a competitive market. Our team is dedicated to building robust, scalable applications using modern frameworks and best practices. We are currently seeking an experienced Full Stack Developer to join our dynamic team in India (On-Site). We are seeking .NET full stack developers to develop and maintain cutting edge digital products and IoT solutions. This role requires a deep understanding of latest full stack technologies, leadership skills, and the ability to work collaboratively with cross-functional agile teams to deliver high-quality solutions. You, who has Dare to think new mindset and work as go-getter in team, are suitable to work in our learning and growth environment with several opportunities. Key Responsibilities: Design, develop, and maintain scalable and robust .NET applications for IoT solutions and digital products. Collaborate with cross-functional teams to define, design, and ship new features. Develop and integrate APIs to connect IoT devices with cloud services. Implement front-end interfaces using modern technologies. Ensure the performance, quality, and responsiveness of applications. Identify and correct bottlenecks and fix bugs. Stay up-to-date with the latest industry trends and technologies to ensure our solutions remain cutting-edge. Participate in code reviews and contribute to a culture of continuous improvement. Required Skills and Qualifications : Bachelor s degree in computer science, Electrical Engineering, or a related field. Strong communication, Can do attitude, strong analytical and problem solving Strong understanding and experience on technologies C#, .NET Full stack like .NET 8, Typescript, React 18, node.js Understanding and experience on UX Understanding of Microservices architecture Understanding and experience on API development - GraphQL, REST, gRPC, performance requirement, real time data delivery, large data delivery Understanding and experience with Azure AI search, Redis Cache, Redux CI/CD, Unit testing Understanding of File system, Blob storage, Postgres etc. Experience administrating, managing and optimizing applications Keeping up to date with latest technology and trends in full stack application development Nice to have: Master s degree in a related field. Knowledge on dashboard and reporting tools like Grafana / PowerBI Understanding and work experience with messaging services (NATS, Kafka, Event Bus) UI/UX design and implementation experience (Figma) Knowledge of Azure DevOps (IaC, Build pipelines) Experience with OAuth2, Identity services, AD Test driven development (TTD), unit testing and test automation. Experience from Mining and construction industry or related. What We Offer: Competitive salary and benefits package. Opportunity to work on innovative projects with a talented team. Professional development and growth opportunities. Flexible working and a supportive work environment.

At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. Join us and make the dream of home ownership possible! This entry-level role is ideal for individuals with a foundational understanding of data analysis and reporting tools. The Reporting Analyst I will support business decision-making by collecting, analyzing, and presenting data in a clear and actionable format. Key Responsibilities: Collect and interpret data from various sources to generate reports. Develop and maintain dashboards and reporting tools using platforms like Excel, Power BI, and Power BI Report Builder Identify trends and patterns in data to support business insights. Collaborate with cross-functional teams to understand reporting needs and deliver solutions. Ensure data accuracy and integrity in all reports and dashboards. Respond to ad hoc data requests and provide timely, accurate insights. Assist in the development and implementation of data collection systems and strategies. Qualifications: 1-2 years of experience in data analysis or reporting Proficiency in Microsoft Excel and basic SQL; familiarity with Power BI or Tableau is a plus. Strong analytical and problem-solving skills. Excellent communication skills, both written and verbal. Attention to detail and ability to manage multiple tasks simultaneously. Preferred Skills: Knowledge of statistical tools and techniques. Experience with data visualization and business intelligence platforms. Understanding of database structures and data warehousing concepts. Job Requisition ID: 024008 Job Category: Business Operations Primary Location City: Chennai Primary Location Region: Tamil Nadu Primary Location Postal Code: 600089 Primary Location Country: India Additional Posting Location(s):

Job Description WHAT YOU GET TO DO Facilitate training courses in both live and on-line environments Design and develop need-based L&D programs to support the business Manage and maintain data as per the L&D requirements during new hire / cross skill / floor support training Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management Work with SMEs to transform expert content into learner friendly classroom, online and/or blended learning solutions Manage and develop project plans and timelines Contribute to training process improvements and participate in other projects as needed Act as a liaison with L&D and the business department to ensure consistency with practices, processes and manage scheduling of programs Contributes to process improvements and innovation in the L&D function Attend any client mandated trainings Carry out trainer responsibilities in accordance with the organizations policies; this includes training employees, assigning and directing work, appraising performance of new hires, rewarding and disciplining employees, addressing complaints and resolving problems within the training group. Monitor advisors progress throughout duration of training including providing coaching and developmental feedback. Conduct classroom training as per ramp planning. Utilize effective presentation skills including creative training techniques and accelerated adult learning techniques. Adapt developed classroom agenda, timelines, and content flow as necessary to deliver effective training to trainee group. Mentor and develop trainers under training, in facilitation and presentation skills and training methodologies as directed by the Leadership. Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives. Drive continuous process improvement in program execution by providing documentation of existing processes, evaluation of likely scenario Qualifications Qualifications WHAT ABOUT YOU? Minimum 2+ years of strong knowledge in US Mortgage Origination Services Should be a Graduate in any discipline Should have sound understanding of MS Office Should have strong verbal and written communication skills. Should have good people management skills Must be able to liaise with the onshore and offshore teams to recommend process changes to benefit the business Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business Should have the ability to work under stringent timelines and pressure Be a team player and act in accordance with the organization s code of conduct at all times. Additional Information WORKING AT ALTISOURCE ADVANTAGES Prosperity Competitive salary based on your experience and skills Good Health Comprehensive insurance plans ;- Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees Wellness Programs Happiness 10 paid holidays, plus 26 paid days off per year Lots of employee engagement activities OUR CORE VALUES For our employees, customers, and shareholders, we commit to Act with Integrity exhibit unwavering integrity, compliance and ethical conduct at all times Energize People enable exceptional people to energize their teams and drive results Empower Innovation reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers Exceed Customer Expectations execute world-class solutions to deliver value and delight our customers Win as a Team embrace the passion, energy and power of our global teams to win as One-Altisource Enrich Communities create positive impacts for the communities where we live and serve Are you up to the challenge? What are you waiting for? Apply today!

Looking for a career at a company that seeks to be Earth s most customer-centric company? If so, meet Amazon. Over the past 25 years, Amazon has invented on the behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazons transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. The Holiday and Contingency Planning (HCP) function of NOC is responsible for driving decisions and configuration changes required to handle holiday and contingent events to protect customer experience. In order to ensure sustained network performance in spite of disruptions (planned or unplanned), HCP partners with stakeholders to execute configuration changes in the network which alter promise as well as package flow to ensure minimal impact and rapid recovery. HCP takes inputs from ground operations, consults stakeholders to assess impact and then translates the mitigation measures to specific asks on network configuration changes. These configuration changes at times impact promises of lakhs of packages and have to be deployed with the highest precision. We are looking for a Program Manager to work with a crack team (5-10) that cuts across operations, program management and tech to manage network Contingencies. Were looking for a hands-on and motivated self-starter whos passionate about using data to help us make quick decisions. The right candidate will exemplify "bias for action" and "are right a lot". In this role, you will work with business and operations team to continuously evolve contingency management models, analyze historic results, and make business recommendations to senior management based on those analyses all in an environment of rapid growth and increasing complexity. You will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of operations team s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. The successful candidate must have very strong analytical skills and expertise in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. Work backwards, starting with customers and stakeholders to understand their needs and incorporate their context into project plans. Define and clarify business procedures and process requirements. Drive productive discussions and help the team & customers reach consensus. Understand any technologies involved in project(s) at a high level and participate constructively in solution discussions. Be an advocate for the customer and for the team to negotiate process improvements, salient features & priority. Establish milestones, drive deadlines and serve as the first point of contact for team projects. Handle ground escalations and mitigate impact on operations. Minimize impact on customer experience by quick and error free config deployments. Responsible to get complete clarity over situations by seeking updates from ground teams and assess impact. Organize calls and convene relevant stakeholders to share updates and suggest recommendations to mitigate impact. Resolve problems, develop appropriate milestones to ensure timely and successful delivery of tasks assigned. Responsible to deploy holiday configurations timely with validation checks through peers to ensure error free deployments. Stay updated about active network configurations to understand uber level impact on operations. Tasked with taking on projects challenging status quo and redefining processes to optimize productivity for the entire team. About the team As a central coordination team, NOC-HCP manages configuration changes required to handle holiday and contingent events to protect customer experience and reduce impact on operations. In order to ensure sustained network performance in spite of disruptions (planned or unplanned), HCP partners with multiple stakeholders to execute configuration changes in the network which alter customer promises as well as package flow to ensure minimal impact and rapid recovery. HCP takes inputs from ground operations, consults stakeholders to assess impact and translates the mitigation measures to specific asks on network configuration changes. 2+ years of program or project management experience 2 to 3 yrs work experience with at least 1.5 yrs of experience in Program/Operations management Background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely High attention to detail and proven ability to manage large teams Ability to manage multiple, competing priorities simultaneously with minimal supervision Strong analytical, mediation and problem resolution skills Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams Strong understanding of process improvement techniques Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document 2 to 3 years experience in running operations,driving large scale business programs, consulting, process improvement assignments in consulting /E-commerce/ FMCG/ Retail/Manufacturing organizations Strong academic track record, MBA Proven track record of managing and executing projects from start to finish, including project management, data gathering and modeling, problem solving, and communicating recommendations Able to think and act proactively, drive tactics and execution, willing to roll-up the sleeves and get the job done Excellent analytical skills to dive deep into data, derive insights and develop detailed action plans and tracking mechanisms Collaborative and flexible with good organizational skills in managing competing priorities, time management and meeting tight deadlines at times Proven presentation skills, excellent narrative writing and verbal communication skills with senior leadership Technical aptitude and agility to learn web-based tools. Proficiency in Excel/MS office tools

What will you contribute? Reporting to the IT Client Delivery Manager, the IT Service Delivery Manager is the key interface between Finastra internal Business contacts on one side and the Technology organization on the other side, contributing to the overall delivery of technology and services to ensure a world class customer experience. As a member of the Service Delivery team for the respective LOBs, you will be responsible for the day-to-day service commitments, overall satisfaction of the business and its Clients, service level performance, enablement of IT business partners in line with IT policies and best practice and proactive management of IT service impacting issues impacting the respective LOBs. The Service Delivery Manager role provides insight to the business on the health of the Infrastructure and Application environments and is responsible for the effective oversight of service delivery related activities. The role will manage and maintain a consistent level of service and best practices to achieve adherence to client Service Level Agreements and will help to establish, grow and nurture the customer-centric culture throughout the IT teams. Responsibilities & Deliverables: Your deliverables as a Service Delivery Manager will include, but are not limited to, the following: Your deliverables as a Service Delivery Manager will include, but are not limited to, the following: Develop and nurture relationships and continue to build trusted relationships with business facing functions outside of IT organization via regular monthly meetings and timely, quality communication. Respond to, assess and action Client escalations in a timely manner. Follow up on post incident root cause and drive for resolution to ensure mitigation and remediation actions are deployed to production as required. Provide regular Product health and availability reports and establish, manage and leverage relationships in order to facilitate emergency maintenance &/or changes that require client testing/communication/changes. Improve Customer experience by ensuring high quality services is provided to Clients with a focus on service quality, customer satisfaction, and productivity. Work to ensure timely service restoration and problem resolution of complex and/or high impact incidents, minimize the adverse impact to our customers, and provide communications on root cause and service improvement plans and ongoing updates where required. Understand and explain project expectations through Transition to Support activities for new initiatives and ensure proper oversights of ongoing Operations via LOB health dashboards Be an advocate for both the Business and the IT organization, ensuring alignment across organizational boundaries Work with other ITSM process areas to ensure processes and workflows align with business requirements. Single point of contact for business. Generate regular reports, analyze and identify trends for process improvement as required Required Experience: University degree/College diploma in related field Demonstrated understanding of ITIL methodologies, ITIL v3 or v4 Certification desirable Thorough knowledge of Service Management operations including a strong knowledge of IT best practices, industry trends and customer service Demonstrated leadership and coordination skills combined with the ability to create and maintain a sense of urgency across all resolver groups, and to drive and resolve incidents in a high pressure, dynamic, real time environment. Strong problem-solving capabilities, able to work quickly and maintain a methodical and calm approach while working under stressful situations. Strong data lead mindset and reporting skills, hands on experience with ServiceNow dashboards, other reporting tools and PowerBI Scrum Master experience, knowledge of agile delivery methodologies - preferred After hours support may require SDM involvement for issues and escalations. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support. Medical, life & disability insurance, retirement plan, lifestyle and other benefits* ESG: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. *Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra!

A little taste of your day-to-day: We go above and beyond to keep our guests experiences on track. If you can fix it for our hotel to run smoothly, you could be the perfect match for our new Maintenance Representative role. Every day is different, but you ll mostly be: Repairing, replacing and refurbishing items around the hotel Taking responsibility for the safety and cleanliness of areas inside and outside of the hotel Following the preventative maintenance calendar and looking for new ways to improve our guests experiences Keeping your supervisor or duty manager in the loop with supply levels Being ready to step up and take on extra duties when the team needs you What We need from you: You ll have at least one year of maintenance or repair work under your belt A high school diploma or related vocational training You ll be familiar with Microsoft Office, a building management programme and/or any other reporting tools like HotSos, Opera, Lutron, Bartech, or Inncom On top of building equipment and hand tools, you ll have a working knowledge of basic plumbing, electrics and preventative maintenance procedures CPO certification - if the hotel has a pool, a Certified Pool Operator license would be ideal A reasonable level of fitness - you ll be on your feet most of the day, and will need to bend and kneel a lot As well as meeting local laws on food handling and serving alcohol, you ll be above the minimum age required and fluent in the local language Great communication skills, you ll be warm, welcoming and easy to talk to What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

ROLES AND RESPONSIBILITY Manage full-cycle recruitment, including sourcing, screening, interviewing, and extending offers to candidates. Oversee onboarding activities to ensure smooth integration of new hires into the organization. Coordinate with hiring managers to assess staffing needs and define job descriptions. Act as the primary point of contact for employee inquiries, concerns, and grievances. Foster positive employee relations by addressing concerns and resolving conflicts promptly and effectively. Collaborate with teams to implement employee engagement initiatives aimed at improving morale and job satisfaction. Support the performance review process, assisting with goal setting, performance feedback, and tracking. Help managers implement performance improvement plans (PIPs) and facilitate career development discussions. Track and support employee development initiatives to enhance team performance and growth. Ensure HR practices and policies are compliant with legal regulations and industry standards. Maintain compliance with labor laws, keeping employee records up to date and ensuring adherence to statutory requirements. Provide guidance to management on HR policies and legal requirements. Assist with administering employee benefits programs and resolving benefits-related issues. Conduct employee surveys to gather feedback, analyze results, and identify areas for improvement. Develop strategies to improve employee engagement, retention, and overall job satisfaction. Collaborate with other departments to ensure alignment of HR initiatives with organizational goals. Maintain HR data integrity and update employee records in the HRIS system. DESIRED SKILLS Minimum of 3 years of experience as an HR Generalist or in a similar role, preferably within the IT industry. Familiarity with HR metrics, reporting tools and HRIS systems Experience working in or supporting HR functions. Knowledge of labor laws and regulations specific to IT companies. Excellent verbal and written communication skills. Attention to detail and the ability to manage multiple tasks simultaneously. Collaborative mindset and the ability to work across teams EDUCATION Bachelor s degree in human resources, Business Administration, or a related field. MBA or relevant certification (e.g. SHRM) is preferred.

Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : SAP Analytics Cloud Planning, C#, Visual Studio 2013, Web AP Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will manage the overall delivery of a program or project to achieve business outcomes. Your typical day will involve defining project scope, monitoring the execution of deliverables, and communicating with multiple stakeholders to effectively manage expectations, issues, and outcomes. You will play a crucial role in ensuring that the project aligns with the strategic goals of the organization while fostering collaboration among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to ensure alignment and address any challenges.- Mentor junior team members to enhance their skills and professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Business Planning and Consolidation (SAP BPC).- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and communication strategies.- Ability to analyze project risks and develop mitigation plans.- Familiarity with performance metrics and reporting tools. Additional Information:- The candidate should have minimum 5 years of experience in SAP Business Planning and Consolidation (SAP BPC).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NA Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic environment where you will analyze, design, code, and test various components of application code across multiple clients. Your typical day will involve collaborating with team members to perform maintenance and enhancements, ensuring that the applications meet the evolving needs of the clients while adhering to best practices in software development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously evaluate and improve development processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI S/4HANA Accounting.- Strong understanding of financial accounting principles and practices.- Experience with integration of SAP modules and third-party applications.- Familiarity with reporting tools and techniques within SAP.- Ability to troubleshoot and resolve issues related to SAP FI S/4HANA. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP FI S/4HANA Accounting.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP BW/4HANA Data Modeling & Development Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while staying updated with the latest technologies and methodologies in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BW/4HANA Data Modeling & Development.- Strong understanding of data warehousing concepts and best practices.- Experience with ETL processes and data integration techniques.- Familiarity with reporting tools and data visualization techniques.- Ability to troubleshoot and optimize data models for performance. Additional Information:- The candidate should have minimum 5 years of experience in SAP BW/4HANA Data Modeling & Development.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Global Trade Services Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and debugging processes to ensure the highest quality of deliverables, while continuously seeking opportunities for improvement and efficiency in application development. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in code reviews to ensure adherence to best practices and standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Global Trade Services.- Strong understanding of application development methodologies.- Experience with integration of SAP Global Trade Services with other SAP modules.- Familiarity with troubleshooting and resolving application issues.- Knowledge of data management and reporting tools relevant to SAP. Additional Information:- The candidate should have minimum 3 years of experience in SAP Global Trade Services.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NA Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your day will involve collaborating with team members to ensure the successful implementation of enhancements and maintenance tasks, while also focusing on the development of new features to meet client needs. You will be responsible for troubleshooting issues and providing solutions, ensuring that the application functions optimally and meets the required standards of quality and performance. Your role will also include documenting your work and participating in team discussions to share insights and best practices, contributing to a culture of continuous improvement and innovation. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.- Conduct thorough testing and debugging of application components to ensure high-quality deliverables. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI S/4HANA Accounting.- Strong understanding of financial accounting principles and practices.- Experience with integration of SAP modules and third-party applications.- Familiarity with reporting tools and techniques within the SAP environment.- Ability to analyze and optimize existing code for performance improvements. Additional Information:- The candidate should have minimum 3 years of experience in SAP FI S/4HANA Accounting.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NA Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic environment where you will analyze, design, code, and test various components of application code across multiple clients. Your typical day will involve collaborating with team members to perform maintenance and enhancements, ensuring that the applications meet the evolving needs of the clients while adhering to best practices in software development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI S/4HANA Accounting.- Strong understanding of financial accounting principles and practices.- Experience with integration of SAP modules and third-party applications.- Familiarity with SAP reporting tools and analytics.- Ability to troubleshoot and resolve application issues effectively. Additional Information:- The candidate should have minimum 5 years of experience in SAP FI S/4HANA Accounting.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP MM Materials Management Good to have skills : NA Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your day will involve collaborating with team members to ensure the successful implementation of enhancements and maintenance tasks, while also focusing on the development of new features to meet client needs. You will be responsible for troubleshooting issues and providing solutions, ensuring that the application runs smoothly and efficiently. Your role will require a proactive approach to problem-solving and a commitment to delivering high-quality results. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.- Conduct thorough testing and debugging of application components to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP MM Materials Management.- Strong understanding of inventory management processes and procurement procedures.- Experience with integration of SAP MM with other SAP modules such as SD and PP.- Familiarity with SAP reporting tools and data analysis techniques.- Ability to troubleshoot and resolve issues related to materials management. Additional Information:- The candidate should have minimum 3 years of experience in SAP MM Materials Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NA Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, your typical day will involve analyzing, designing, coding, and testing various components of application code for multiple clients. You will engage in maintenance and enhancement tasks, ensuring that the applications function optimally and meet client requirements. Collaboration with team members will be essential as you contribute to the development process and address any challenges that arise during the project lifecycle. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and updates.- Engage in code reviews to ensure quality and adherence to standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI S/4HANA Accounting.- Strong understanding of financial accounting principles and practices.- Experience with integration of SAP modules and third-party applications.- Familiarity with reporting tools and financial analysis techniques.- Ability to troubleshoot and resolve application issues effectively. Additional Information:- The candidate should have minimum 3 years of experience in SAP FI S/4HANA Accounting.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while maintaining a focus on quality and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Sales and Distribution (SD).- Strong understanding of business process integration within SAP.- Experience in application configuration and customization.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with SAP reporting tools and data analysis. Additional Information:- The candidate should have minimum 5 years of experience in SAP Sales and Distribution (SD).- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP S/4HANA Group Reporting Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and debugging processes to ensure the applications meet the highest standards of quality and functionality, while continuously seeking opportunities for improvement and efficiency in application development. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements for application development.- Participate in the testing and debugging of applications to ensure quality and performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP S/4HANA Group Reporting.- Strong understanding of application development methodologies.- Experience with data integration and reporting tools.- Familiarity with business process modeling and optimization.- Ability to work with cross-functional teams to deliver effective solutions. Additional Information:- The candidate should have minimum 3 years of experience in SAP S/4HANA Group Reporting.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NA Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your day will involve collaborating with team members to perform maintenance and enhancements, ensuring that the applications meet the evolving needs of users and stakeholders. You will also be responsible for troubleshooting issues and implementing solutions to improve application performance and user experience, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Sales and Distribution (SD).- Strong understanding of business processes related to sales and distribution.- Experience with integration of SAP SD with other SAP modules.- Ability to troubleshoot and resolve issues within the SAP SD environment.- Familiarity with SAP reporting tools and data analysis. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Sales and Distribution (SD).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NA Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your typical day will involve collaborating with team members to perform maintenance and enhancements, ensuring that the applications meet the evolving needs of the clients while adhering to best practices in software development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI S/4HANA Accounting.- Strong understanding of financial accounting principles and practices.- Experience with integration of SAP modules and third-party applications.- Familiarity with SAP reporting tools and analytics.- Ability to troubleshoot and resolve application issues effectively. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP FI S/4HANA Accounting.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Key Responsibilities : As an Enterprise Data Architect, you will : - Lead Data Architecture : Design, develop, and implement comprehensive enterprise data architectures, primarily leveraging Azure and Snowflake platforms. - Data Transformation & ETL : Oversee and guide complex data transformation and ETL processes for large and diverse datasets, ensuring data integrity, quality, and performance. - Customer-Centric Data Design : Specialize in designing and optimizing customer-centric datasets from various sources, including CRM, Call Center, Marketing, Offline, and Point of Sale systems. - Data Modeling : Drive the creation and maintenance of advanced data models, including Relational, Dimensional, Columnar, and Big Data models, to support analytical and operational needs. - Query Optimization : Develop, optimize, and troubleshoot complex SQL and NoSQL queries to ensure efficient data retrieval and manipulation. - Data Warehouse Management : Apply advanced data warehousing concepts to build and manage high-performing, scalable data warehouse solutions. - Tool Evaluation & Implementation : Evaluate, recommend, and implement industry-leading ETL tools such as Informatica and Unifi, ensuring best practices are followed. - Business Requirements & Analysis : Lead efforts in business requirements definition and management, structured analysis, process design, and use case documentation to translate business needs into technical specifications. - Reporting & Analytics Support : Collaborate with reporting teams, providing architectural guidance and support for reporting technologies like Tableau and PowerBI. - Software Development Practices : Apply professional software development principles and best practices to data solution delivery. - Stakeholder Collaboration : Interface effectively with sales teams and directly engage with customers to understand their data challenges and lead them to successful outcomes. - Project Management & Multi-tasking : Demonstrate exceptional organizational skills, with the ability to manage and prioritize multiple simultaneous customer projects effectively. - Strategic Thinking & Leadership : Act as a self-managed, proactive, and customer-focused leader, driving innovation and continuous improvement in data architecture. Position Requirements : - 10+ years of strong experience with data transformation & ETL on large data sets. - Experience with designing customer-centric datasets (i.e., CRM, Call Center, Marketing, Offline, Point of Sale, etc.). - 5+ years of Data Modeling experience (i.e., Relational, Dimensional, Columnar, Big Data). - 5+ years of complex SQL or NoSQL experience. - Extensive experience in advanced Data Warehouse concepts. - Proven experience with industry ETL tools (i.e., Informatica, Unifi). - Solid experience with Business Requirements definition and management, structured analysis, process design, and use case documentation. - Experience with Reporting Technologies (i.e., Tableau, PowerBI). - Demonstrated experience in professional software development. - Exceptional organizational skills and ability to multi-task simultaneous different customer projects. - Strong verbal & written communication skills to interface with sales teams and lead customers to successful outcomes. - Must be self-managed, proactive, and customer-focused. Technical Skills : - Cloud Platforms : Microsoft Azure - Data Warehousing : Snowflake - ETL Methodologies : Extensive experience in ETL processes and tools - Data Transformation : Large-scale data transformation - Data Modeling : Relational, Dimensional, Columnar, Big Data - Query Languages : Complex SQL, NoSQL - ETL Tools : Informatica, Unifi (or similar enterprise-grade tools) - Reporting & BI : Tableau, PowerBI

Key Responsibilities : As an Enterprise Data Architect, you will : - Lead Data Architecture : Design, develop, and implement comprehensive enterprise data architectures, primarily leveraging Azure and Snowflake platforms. - Data Transformation & ETL : Oversee and guide complex data transformation and ETL processes for large and diverse datasets, ensuring data integrity, quality, and performance. - Customer-Centric Data Design : Specialize in designing and optimizing customer-centric datasets from various sources, including CRM, Call Center, Marketing, Offline, and Point of Sale systems. - Data Modeling : Drive the creation and maintenance of advanced data models, including Relational, Dimensional, Columnar, and Big Data models, to support analytical and operational needs. - Query Optimization : Develop, optimize, and troubleshoot complex SQL and NoSQL queries to ensure efficient data retrieval and manipulation. - Data Warehouse Management : Apply advanced data warehousing concepts to build and manage high-performing, scalable data warehouse solutions. - Tool Evaluation & Implementation : Evaluate, recommend, and implement industry-leading ETL tools such as Informatica and Unifi, ensuring best practices are followed. - Business Requirements & Analysis : Lead efforts in business requirements definition and management, structured analysis, process design, and use case documentation to translate business needs into technical specifications. - Reporting & Analytics Support : Collaborate with reporting teams, providing architectural guidance and support for reporting technologies like Tableau and PowerBI. - Software Development Practices : Apply professional software development principles and best practices to data solution delivery. - Stakeholder Collaboration : Interface effectively with sales teams and directly engage with customers to understand their data challenges and lead them to successful outcomes. - Project Management & Multi-tasking : Demonstrate exceptional organizational skills, with the ability to manage and prioritize multiple simultaneous customer projects effectively. - Strategic Thinking & Leadership : Act as a self-managed, proactive, and customer-focused leader, driving innovation and continuous improvement in data architecture. Position Requirements : of strong experience with data transformation & ETL on large data sets. - Experience with designing customer-centric datasets (i.e., CRM, Call Center, Marketing, Offline, Point of Sale, etc.). - 5+ years of Data Modeling experience (i.e., Relational, Dimensional, Columnar, Big Data). - 5+ years of complex SQL or NoSQL experience. - Extensive experience in advanced Data Warehouse concepts. - Proven experience with industry ETL tools (i.e., Informatica, Unifi). - Solid experience with Business Requirements definition and management, structured analysis, process design, and use case documentation. - Experience with Reporting Technologies (i.e., Tableau, PowerBI). - Demonstrated experience in professional software development. - Exceptional organizational skills and ability to multi-task simultaneous different customer projects. - Strong verbal & written communication skills to interface with sales teams and lead customers to successful outcomes. - Must be self-managed, proactive, and customer-focused. Technical Skills : - Cloud Platforms : Microsoft Azure - Data Warehousing : Snowflake - ETL Methodologies : Extensive experience in ETL processes and tools - Data Transformation : Large-scale data transformation - Data Modeling : Relational, Dimensional, Columnar, Big Data - Query Languages : Complex SQL, NoSQL - ETL Tools : Informatica, Unifi (or similar enterprise-grade tools) - Reporting & BI : Tableau, PowerBI

Monitor systems via GCP tools (Stackdriver, Logging) Use Linux for log analysis & health checks Run SQL queries for DB validation Generate infra/service health reports Work with tools like Grafana, Splunk Escalate issues with clear documentation

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all. The objective of our process mining practice is to support clients in building a process mining capability offering process mining solutions. As a solution, we perform data extraction, transformations, develop analyses, and derive business cases. You would be expected to develop data-driven process insights and actions and implement the newest features and functionalities of the Celonis software, such as Process Automation, Task Mining, and Machine Learning. We as a team accelerate our customers" digital transformation and drive our process mining capability expansion by closely working with our customers to generate high-value use cases. **Your Key Responsibilities** - Understand the Process Mining solution offered by Celonis and its existing capabilities. - Own and drive the product development for Process Mining by developing relevant assets and offering for the team. - Define the product roadmap, business requirements, measures of success, and features for your products and services, and help executives to deliver these to market. - Extract and create the Transformations on the Client data. - Build customize the Data Model based on client business process. - Capable of building KPIs to highlight the use-case specific to processes and client requirements. - Build the Analysis according to the use-case Implement the Next best action for the process improvements. **Discover** - Play a key role in the Celonis implementation project to ensure the optimal solution to tackle the customer's pain points. - Design innovative analyses and execution apps and enrich them with Machine Learning algorithms or Task Mining to make the customer's processes transparent. - Use Celonis technology to identify process inefficiencies and understand the root causes, always in close collaboration with the customer. **Enhance** - Conduct value creation workshops and align measures to improve process inefficiencies. - Quantify the business and financial potential and present the findings to the management. - Implement our Process Automation technology to speed up the customer's processes, to drive value, and to improve the process conformance rate. **Monitor** - Implement the most relevant KPIs measuring the customer's success. - Ensure the enablement of the customer to continuously improve processes. - Set the foundation of the path to value to make the long-term customer success journey happen. **Skills And Attributes For Success** - You should have experience and knowledge about the Celonis and its various capabilities. - Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of deliverables and services. - Actively establish client (process owner/functional heads) and internal relationships. - Good communication skills and the ability to conduct meetings, seminars, and presentations. - Leadership and ability to work in a cross-functional or departmental team. In short, you should be a team player. - Understand EY and its service lines and actively assess what the firm can deliver to serve clients. **To qualify for the role you must have** - **Senior Consultant:** A minimum of 4-6 years of Celonis process mining experience along with experience in IT-Consulting, Management Consulting, Process Improvement, or a similar area. - **Consultant:** A minimum of 2-3 years of similar experience in Celonis process mining. - Min 2 yrs of exp in Data Analytics and Process Mining with good knowledge of various tools available in the market for Process Mining. - Major ERPs knowledge such as SAP, Oracle, RPA Platforms, and/or AI-based solutions. - Experience working with complex ERP environments. - Must have process understanding P2P, OTC, RTR, HTR, etc. - Must have dashboarding experience. - Experience in Data extraction, Data model setup and config Knowledge in Process Mining capability/Data Analytics/Data Mining Experience in any ETL tool Informatica, Talend, DataStage or Reporting Tool-Tableau, Qlikview, Microstrategy. - Strong communication skills and enjoy interacting with various customers. - Understanding and are able to interpret business processes. - Excellent analytical skills, are always well-organized and known for being a quick learner. - Basic knowledge of SQL or other programming languages (Python, R, Matlab.). - You are very dedicated and visionary and want to actively drive the Celonis Process Mining technology forward. - Willing to learn implement technologies to enhance/Augment process mining. - You search for a job with a steep learning curve in order to think outside the box and to continuously broaden your knowledge. - You have very good English skills, other languages are an advantage. **Ideally, you'll also have** - Good communication and presentation skills. **What We Look For** We're looking for passionate leaders with a strong vision and a desire to stay on top of trends in the BPM industry and offering solutions through leading tools like Celonis. If you have a genuine passion for helping businesses achieve their full potential, this role is for you. **What Working At EY Offers** EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service while allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel, and at times be based at client sites, our flexible working arrangements can help you achieve a lifestyle balance. In addition, EY offers the following: - Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. - Success as defined by you: We'll provide the tools and flexibility so you can make a meaningful impact, your way. - Transformative leadership: We'll give you the insights, coaching, and confidence to be the leader the world needs. - Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. The Exceptional EY Experience. It's Yours To Build. EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people - enabling us to deliver excellent client service while allowing our people to build their career as well as focus on their wellbeing. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now.,

Looking for a career at a company that seeks to be Earth s most customer-centric companyIf so, meet Amazon. Over the past 25 years, Amazon has invented on the behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazons transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. The Holiday and Contingency Planning (HCP) function of NOC is responsible for driving decisions and configuration changes required to handle holiday and contingent events to protect customer experience. In order to ensure sustained network performance in spite of disruptions (planned or unplanned), HCP partners with stakeholders to execute configuration changes in the network which alter promise as we'll as package flow to ensure minimal impact and rapid recovery. HCP takes inputs from ground operations, consults stakeholders to assess impact and then translates the mitigation measures to specific asks on network configuration changes. These configuration changes at times impact promises of lakhs of packages and have to be deployed with the highest precision. We are looking for a Program Manager to work with a crack team (5-10) that cuts across operations, program management and tech to manage network Contingencies. we're looking for a hands-on and motivated self-starter whos passionate about using data to help us make quick decisions. The right candidate will exemplify "bias for action" and "are right a lot". In this role, you will work with business and operations team to continuously evolve contingency management models, analyze historic results, and make business recommendations to senior management based on those analyses all in an environment of rapid growth and increasing complexity. You will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of operations team s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. The successful candidate must have very strong analytical skills and expertise in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. Work backwards, starting with customers and stakeholders to understand their needs and incorporate their context into project plans. Define and clarify business procedures and process requirements. Drive productive discussions and help the team & customers reach consensus. Understand any technologies involved in project(s) at a high level and participate constructively in solution discussions. Be an advocate for the customer and for the team to negotiate process improvements, salient features & priority. Establish milestones, drive deadlines and serve as the first point of contact for team projects. Handle ground escalations and mitigate impact on operations. Minimize impact on customer experience by quick and error free config deployments. Responsible to get complete clarity over situations by seeking updates from ground teams and assess impact. Organize calls and convene relevant stakeholders to share updates and suggest recommendations to mitigate impact. Resolve problems, develop appropriate milestones to ensure timely and successful delivery of tasks assigned. Responsible to deploy holiday configurations timely with validation checks through peers to ensure error free deployments. Stay updated about active network configurations to understand uber level impact on operations. Tasked with taking on projects challenging status quo and redefining processes to optimize productivity for the entire team. About the team As a central coordination team, NOC-HCP manages configuration changes required to handle holiday and contingent events to protect customer experience and reduce impact on operations. In order to ensure sustained network performance in spite of disruptions (planned or unplanned), HCP partners with multiple stakeholders to execute configuration changes in the network which alter customer promises as we'll as package flow to ensure minimal impact and rapid recovery. HCP takes inputs from ground operations, consults stakeholders to assess impact and translates the mitigation measures to specific asks on network configuration changes. 2+ years of program or project management experience 2 to 3 yrs work experience with at least 1.5 yrs of experience in Program/Operations management Background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely High attention to detail and proven ability to manage large teams Ability to manage multiple, competing priorities simultaneously with minimal supervision Strong analytical, mediation and problem resolution skills Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams Strong understanding of process improvement techniques Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document 2 to 3 years experience in running operations,driving large scale business programs, consulting, process improvement assignments in consulting /E-commerce/ FMCG/ Retail/Manufacturing organizations Strong academic track record, MBA Proven track record of managing and executing projects from start to finish, including project management, data gathering and modeling, problem solving, and communicating recommendations Able to think and act proactively, drive tactics and execution, willing to roll-up the sleeves and get the job done Excellent analytical skills to dive deep into data, derive insights and develop detailed action plans and tracking mechanisms Collaborative and flexible with good organizational skills in managing competing priorities, time management and meeting tight deadlines at times Proven presentation skills, excellent narrative writing and verbal communication skills with senior leadership Technical aptitude and agility to learn web-based tools. Proficiency in Excel/MS office tools

> Work in 24x7 environment >Support Cisco Unified Communications (UC) platforms, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Expressway C & E, and Cisco Unified Border Element (CUBE), ensuring high availability and seamless call control across enterprise networks. >Manage Webex Calling Multi-Tenant environments via Webex Control Hub, including number management, location-based routing, PSTN integration (via Local Gateway/CUBE), and emergency call configurations. Support operations on User provisioning, features like hunt group, Auto attendant, and shared lines Configure SIP endpoints and trunks on Cisco CUBE, CUCM, Webex Calling, and AudioCodes SBCs for seamless interoperability with service providers and cloud communication platforms. Develop and maintain Webex API integrations using Cisco Webex REST APIs to automate user provisioning, de-provisioning, and system monitoring. Utilize tools like Postman and Webex Integration Guides for testing and documentation. Troubleshoot call quality issues including echo, jitter, and media path inconsistencies using tools such as syslog, CDRs, and SIP debuggers. Support AudioCodes Mediant SBCs (500, 800, VE, etc) in enterprise and hybrid environments, including secure configuration for SIP trunking, routing policies, and media negotiation. KPI Reporting preparation and publishing to stakeholders Define Work procedure documentation to keep the day to day activities on live Work for continuous improvement to meet customer expectations. Experience / knowledge 5 to 8 Years of experience Deploy, configure, and support Cisco Unified Communications platforms, including: Cisco Unified Communications Manager (CUCM), CUC, Expressway C & E, CUBE Experience with Webex Calling Multi-Tenant provisioning, number management, and dial plan configuration via Webex Control Hub. Knowledge of location-based call routing, PSTN connectivity (Local Gateway/CUBE), and emergency call routing setup. Proficient in managing user provisioning, calling behavior, hunt groups, auto-attendants, and shared line appearance. Familiarity with analytics & reporting tools within Webex Control Hub for call usage and troubleshooting. Experience with configuring SIP on Cisco CUBE, CUCM, Webex Calling, and AudioCodes SBC Strong understanding of SIP signaling, call setup/teardown, and call flow analysis. Experience working with Cisco Webex REST APIs for automating user provisioning, deletion Knowledge of Webex Integration Guides, Postman, and API documentation tools Experience with AudioCodes Mediant SBCs (500, 800, VE, etc) in enterprise Ability to integrate AudioCodes SBC with cloud UC platforms like Webex Calling Hands-on with call quality troubleshooting, echo, jitter, and media path diagnostics Experience deploying and managing AudioCodes Virtual Edition SBCs (VE) on AWS EC2 instances. Knowledge of VPC, security groups, Elastic IPs, NAT gateways, and load balancers for VoIP infrastructure. Strong understanding of DMZ network architecture and its role in UC and SBC deployments