Assistant Manager EXL IT service management

5.0 - 7.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Essential Duties & Responsibilities: - Advance proficiency in MS Excel, Power BI and VBA Macros is a must - Should hold thorough knowledge of Tables, Relationships, Measures, DAX Coding, Hierarchy, Queries, Reports, Modules & Advanced Macros - Developing and designing the database/dashboard architecture per the given instruction and modifying them to accommodate the business requirements - Demonstrate strong analytical skills, Consolidation and integration of data from multiple source in to single reporting environment - Should have strong hold on People Management and Stakeholder management, communicate with them to ensure compliance with company standards - Understanding the requirements of the stakeholders and identifying ways to develop and deliver the required eliments -?? Complex problem solving, critical thinking & decision making is essential - Performs any other related duties as required or assigned - Ability to work alone with Team with minimum supervision, occasionally under time pressure and on several tasks at the same time - Ability to effectively communicate orally and in writing with co-workers, management teams, other Departments, vendors, and outside agencies, including being sensitive to professional ethics Minimum Work Experience: - 5+ Years experience in MIS Reporting for Back Office Process, preferably in contact centers with at least 200 employees Skills Requirements: - Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail - Solid critical and organized thinking/explaination, problem solving, and interpersonal skills - Must demonstrate sound arithmetic and analytical problems - Ability to scrub, dissect and shape data, create customized reports - Demonstrates ability to give and receive feedback with peers and business partners - Ability to work independently with minimal supervision - Excellent verbal, written and comprehension skills - Good Knowledge of applications used for MIS Reporting MS Excel, Power BI and VBA Macros

Posted 4 days ago

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