Job Purpose: The Assistant Facility Manager (AFM) Soft Services is responsible for supervising and ensuring smooth operations of all soft services at the site, including housekeeping, security, front office, pantry, mailroom, and other support services. This role focuses on maintaining the highest standards of hygiene, safety, and user experience across the workplace while coordinating with vendors and internal teams for effective service delivery. Key Responsibilities: 1. Soft Services Operations Supervise daily housekeeping activities, shift deployments, pantry management, and lobby/front desk operations. Ensure cleanliness, hygiene, and presentation standards are consistently met across all facility zones (offices, restrooms, meeting rooms, etc.). Manage helpdesk and ensure closure of service requests within defined SLAs. 2. Vendor Coordination & Supervision Monitor and manage performance of soft services vendors (housekeeping, pest control, security, etc.). Conduct routine inspections and audits; raise non-conformance reports and drive corrective actions. Ensure manpower deployment, attendance tracking, and discipline among vendor staff. 3. Client & User Interface Act as the go-to point for all soft services-related issues raised by employees or client teams. Ensure prompt resolution of complaints, courteous service delivery, and continuous engagement with stakeholders. Support townhalls, events, and internal moves by coordinating with admin and security teams. 4. Reporting & Documentation Maintain daily checklists, stock registers, attendance sheets, incident reports, and inspection logs. Prepare weekly/monthly reports on vendor performance, consumable usage, and service levels. Support internal/external audits and maintain compliance documentation. 5. Health, Safety & Compliance Ensure adherence to EHS norms across soft services functions. Conduct safety drills, toolbox talks, and regular inspections for compliance with hygiene and fire safety standards. Report and escalate any safety hazard or operational risk. Qualifications & Skills: Education : Graduate or Diploma in Hotel Management, Facility Management, or any related field Experience : 36 years in facility management, with core experience in managing soft services in corporate environments Preferred Exposure : Experience with CAFM/helpdesk tools, knowledge of ISO/EHS/Green building standards Skills : Strong communication, vendor coordination, problem-solving, grooming & presentation skills Key Competencies: Service Orientation & Eye or Detail Team Supervision & People Skills Compliance Awareness & Audit Readiness Multitasking & Prioritization Workplace Etiquette & Professionalism
