4 Reporting Concepts Jobs

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve troubleshooting issues, collaborating with various teams, and ensuring that all configured services operate smoothly across different platforms. You will engage in both remote and onsite support, addressing hardware and software challenges while implementing technology solutions at the operating system level. Your role will be crucial in maintaining the integrity and performance of the systems you oversee, ensuring that they meet operational standards and user needs effectively. Roles & Responsibilities: - Genesys Pure cloud solutions and Oracle SBC development, Configuration, and support Responsible for handling day-to-day contact center operations, requirements, and issues Provide L3 / L4 support for operational activities including basic troubleshooting of associated services on cloud on AWS platform Professional & Technical Skills: - Sound technical knowledge and hands-on experience on Genesys Cloud Implementation and maintenance of the Genesys Cloud solutions. Ability to solve complex technical issues within the Contact Center technology environment Thorough knowledge and well versed with Genesys Cloud application. Extensive experience in resolving contact center related issues. Knowledge of IVR, routing and reporting concepts including monitoring tools Implementation and solution design experience to create new setup and installation of CTI interfaces and integrations Management and troubleshooting of complex client contact center environments Implement the changes/network as applicable, test the changes and handover to customer. Expertise on ITIL processes and project management. Hands-on experience on Genesys Pure cloud solutions development, Configuration and support and AWS cloud platform knowledge is preferred. Candidate is expected to work with their internal telecom, infra groups the support Genesys Cloud and Oracle implementation. Genesys Pure cloud WEBRTC with SIP flows Hands on PureCloud Technology suite applications. Hands-on experience on developing flows using Genesys Architect Hands on in Architect Scripting using JavaScript and SDKS Hands on in Web Services Integration (3rd party) Hands on in Custom Reports (Rest API). Hands-on experience on Configuration setup like IVR, Interaction Routing, WFM, Dialer and Scripter. Hands on experience Oracle SBCs, ECB, EOM and SDM deployment, Header manipulation, SIP, ISDN, Analog trunks call routing configuration, Session agent configuration. Require strong Analytics/troubleshooting skills and ability find issues by reading logs SIP, ISDN and platform logs Additional Information: - The candidate should have minimum 5 years of experience in Genesys Contact Center QM. - This position is based at our Bengaluru office. - A 15 years full time education is required. Show more Show less

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve troubleshooting issues, collaborating with various teams, and ensuring that all configured services operate smoothly across different platforms. You will engage in both remote and onsite support, addressing hardware and software challenges while implementing technology solutions at the operating system level. Your role will be crucial in maintaining the integrity and performance of the systems you oversee, ensuring that they meet operational standards and user needs effectively. Roles & Responsibilities: - Genesys Pure cloud solutions and Oracle SBC development, Configuration, and support Responsible for handling day-to-day contact center operations, requirements, and issues Provide L3 / L4 support for operational activities including basic troubleshooting of associated services on cloud on AWS platform Professional & Technical Skills: - Sound technical knowledge and hands-on experience on Genesys Cloud Implementation and maintenance of the Genesys Cloud solutions. Ability to solve complex technical issues within the Contact Center technology environment Thorough knowledge and well versed with Genesys Cloud application. Extensive experience in resolving contact center related issues. Knowledge of IVR, routing and reporting concepts including monitoring tools Implementation and solution design experience to create new setup and installation of CTI interfaces and integrations Management and troubleshooting of complex client contact center environments Implement the changes/network as applicable, test the changes and handover to customer. Expertise on ITIL processes and project management. Hands-on experience on Genesys Pure cloud solutions development, Configuration and support and AWS cloud platform knowledge is preferred. Candidate is expected to work with their internal telecom, infra groups the support Genesys Cloud and Oracle implementation. Genesys Pure cloud WEBRTC with SIP flows Hands on PureCloud Technology suite applications. Hands-on experience on developing flows using Genesys Architect Hands on in Architect Scripting using JavaScript and SDKS Hands on in Web Services Integration (3rd party) Hands on in Custom Reports (Rest API). Hands-on experience on Configuration setup like IVR, Interaction Routing, WFM, Dialer and Scripter. Hands on experience Oracle SBCs, ECB, EOM and SDM deployment, Header manipulation, SIP, ISDN, Analog trunks call routing configuration, Session agent configuration. Require strong Analytics/troubleshooting skills and ability find issues by reading logs SIP, ISDN and platform logs Additional Information: - The candidate should have minimum 5 years of experience in Genesys Contact Center - This position is based at our Bengaluru office. - A 15 years full time education is required. Show more Show less

Responsibilities: Understand the requirements and based on that write/execute test scenarios to check data integrity. Understand the Data to come up with Negative scenarios and other edge cases. Adhere to team priorities and work well in an integrated developer/tester environment. Work closely with business and quality analysts and clients in a highly collaborative manner. Participate in backlog discussions, amigos meetings, and estimation sessions. Participate in a range of functional and cross-functional testing, like exploratory testing thinking outside the test plans. Report and manage defects using a defect-tracking tool. Report and communicate testing status. Must be highly motivated, result-oriented, and possess the ability to handle multiple projects with multiple deadlines concurrently with minimal supervision. Must haves: Good understanding of Agile process. Expertise of testing processes, like, test estimation, test cases creation/execution, defect reporting etc. Strong & Advance working knowledge of SQL queries. Strong & Advance working knowledge of Data warehousing Concepts. Strong & Advance working of ETL and Reporting concepts and tools, with at least 6 months hands-on experience on ETL and Reporting tools. Good communication skills & client-handling experience. Apply now! Qualification: B. Tech / BCA / MCA (Computer Science) Location: Artha SEZ, Greater Noida West Experience: 6-8 Years To apply, kindly share the CV to riyanshi@etelligens.in,

The role supports the integration, transformation, and delivery of data using tools within the Microsoft Fabric platform. You will collaborate with the data engineering team to provide Data and Insights solutions, ensuring the delivery of high-quality data to enable analytics capabilities within the organization. Your key responsibilities will include assisting in the development and maintenance of ETL pipelines using Azure Data Factory and other Fabric tools. You will work closely with senior engineers and analysts to gather requirements, develop prototypes, and support data integration from various sources. Additionally, you will play a role in developing and maintaining Data Warehouse schemas, contributing to documentation, and participating in testing efforts to uphold data reliability. It is crucial to learn and adhere to data standards and governance practices as directed by the team. Essential skills and experience for this role include a solid understanding of data engineering concepts and data structures, familiarity with Microsoft data tools like Azure Data Factory, OneLake, or Synapse, and knowledge of ETL processes and data pipelines. The ability to work collaboratively in an Agile/Kanban team environment is essential. Possessing a Microsoft certified Fabric DP-600 or DP-700 certification, along with any other relevant Azure Data certification, is advantageous. Desirable skills and experience include familiarity with Medallion Architecture principles, exposure to MS Purview or other data governance tools, understanding of data warehousing and reporting concepts, and an interest or background in retail data domains.,