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Guest Relations Associate Marriott

0.0 - 3.0 years

2 - 16 Lacs

Hyderabad, Telangana, India

On-site

Process all guest check-ins, check-outs, room assignments, and late check-out requests accurately and efficiently. Secure payment authorization, activate or reissue room keys, and verify that room rates match applicable market codes; document exceptions. Adjust guest billing as needed; process vouchers, paid-outs, charges, and provide change when appropriate. Communicate with Housekeeping to ensure timely updates on room availability and address guest concerns. Clear departures in the system and update room status; manage and file guest-related documentation. Answer guest inquiries, fulfill service requests, and follow up to ensure satisfaction. Operate the switchboard to handle internal and...

Posted 6 months ago

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